2022 GMC Terrain Complaint Log

On Aug 3rd 2023 I was driving east on a Michigan Highway when the service transmission warning came across the dash then the car shut off while driving 60mph. When trying to steer the car to the side of the road I noticed the car was in park(this car is equipped with push button shift). The car shutting off made it very hard to steer. If the traffic was heavy this could have caused an accident. I do have a video of this happening

Vehicle started stalling back in February 2023, service engine light started coming on and then we started getting a message that the SD memory card had been removed and this message has stayed on constantly along with the service engine light. I made an appointment to get the recalls fixed with the dealership that we purchased it from which is 50 miles away but was told the parts for the fuel pump and child restraints were not available at that time. They looked at the memory sensor card but could not find anything wrong and was told if the error message came back up to call them back, I know more got home and the message came back up so I called them back and they set me up with another appointment the following week. This time because the message only comes up randomly and it did not come up while I was there I was told nothing could be done but to call back when the message comes back and as soon as I got home it came up so I called them back, they made another appointment for the following week and this time the message came on when the tech drove it so they took out the sensor card and cleaned it and everything around it and said everything looks fine now but it still comes on, but was told due to them not having the parts for the fuel pump that we should take it to our closest dealership. On 6/15/2023 we took it to our local dealership and I was told they would need to order parts and the eta on it was 4 days out, they said they would call me when the parts came in, I waited until 6/22/23 and no one ever called me back so I called to check and the parts were still not in but would check on it and call me back, no one ever called and I still have not heard from anyone. The last time we took it up there the vehicle stalled, we almost got hit from behind and it kept dying and would barely start, it is now setting under my carport, we are afraid to drive it and I still have not heard from anyone.This all started in February 2023 and it is June now.

My car is a 2022. It had the fuel module and fuel pump replaced prior to the recall and prior to a fix being abailable. Once a fix was availabley car was kept for about 2 weeks to remedy both recalls. Both still come up when i search by vin. And my car is still have intermittent issues with acceleration and idling.

The contact owns a 2022 GMC Terrain. The contact stated while adjusting the front driver's side seat, the contact became aware that the seat was not properly secured. There were no warning lights illuminated. The contact called the local dealer and was informed that the driver’s side seat was stripped. The vehicle was repaired. The manufacturer was contacted but no additional assistance was provided. The contact stated that the failure was related to NHTSA Campaign Number: 22V724000 (Seats). The failure mileage was approximately 1,400.

The contact owns a 2022 GMC Terrain. The contact stated that while driving at 70 MPH, the windshield wipers failed to operate as needed. The contact pulled over to restart the vehicle; however, the failure persisted. The dealer was notified of the failure, and she was instructed to bring in the vehicle for an inspection. The manufacturer was not notified of the failure. The vehicle was not yet repaired. The failure mileage was approximately 20,000.

April of 2022 I purchased this car brand new. January of 2023 this car started to have a musty/mold smell. I took it into the dealership in late February and inquired if this was a reported problem. I did as they dealership said and replaced the cabin filter. The cabin filter was black at 9,700 miles. It smelled horrible. On April 6, 2023, I took my car into the dealership to resolve this smell. It was discovered that the the cowl inside the firewall on the drivers side firewall had several holes and an incorrectly applied seam. It was also discovered that the drivers side sunroof drain was also disconnected. This was was full of mold. They replaced the entire interior of my car which took until June 28th. I expressed I did not want this car back for fear of mold, I had already been sick and had no idea why. Once I got into a dealer car, I quit coughing. The dealership cannot guarantee me that they got all of the mold in the car, it still has an odor in it. I have went through the claims process with GM and they have refused to buy back my car, based on my claim I am worried about my health. This car had $12,000 in repairs to it. I was promised verbally by the District Manager of After Market Sales that my car would be bought back. They backed out on the deal and told me they cannot buy it back for destruction. I have great concerns about my cars safety with the mold being so large. They cannot guarantee me the mold is completely gone as told me to by the Service Manager. Therefore, this would include the safety of others that travel in my car, to include children and older adults. This problem started in manufacturing and was acknowledged by the dealership as such. It was a defective car when it arrived on the lot.

The dealership first told me to take it in and I did and then they told me there is nothing they can do to fix it and it’s dangerous to be having my car with the recall and they know what to.

The contact owns a 2022 GMC Terrain. The contact received notification of NHTSA Campaign Number: 23V013000 (Fuel System, Gasoline) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at various speeds, the vehicle lost motive power and stalled. The contact pulled over to the side of the roadway and restarted the vehicle. The check engine warning light was illuminated. The manufacturer was made aware of the failure. The approximate failure mileage was 7,000. VIN tool confirms parts not available.

The contact owns a 2022 GMC Terrain. The contact stated that while driving at an undisclosed speed, the vehicle stalled. The check engine warning light was illuminated. Additionally, the contact stated that she was able to restart the vehicle; however, the vehicle failed to remain started. The vehicle was taken to the dealer where it was diagnosed that the fuel pump module needed to be replaced. The vehicle was repaired; however, the failure recurred. The vehicle was taken back to the dealer where the cause of the failure could not be determined. The contact stated that she was informed of the NHTSA Campaign Number: 23V013000 (Fuel System, Gasoline). The manufacturer was not notified of the failure. The failure mileage was approximately 6,000.

The contact owns a 2022 GMC Terrain. The contact received notification of NHTSA Campaign Number: 23V013000 (Fuel System, Gasoline) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

Leased a 2002 GMC Terrain/Denali on 12/30/2022. 34 miles on car. Loved driving it. I have put on additional 210 miles. On 01/20/2023 after dropping a 'CT' disc at my Oncologist I got back in car and was driving home. Still love my car. In doctor's parking lot the 'Parking' light would not go out when put in reverse. Same issue two times until I went into drive and car moved a bit. Then reverse, all ok. At stop light just beyond MD office I turned left. Initially I crossed intersection (yellow engine light went on) and gave gas pedal a push to go 45 MPH (legal speed on a 2 lane West bound). Two lanes on opposite side head East. All of the sudden foot still on gas speed drops to 25 MPH but Tachometer now reads 4000! Scared looking rear view mirror and 3-4 cars behind close to my bumper now and before slowing down hit their bakes. I being panicked took foot of gas and tried to go slowly forward again to get out of way. Same issue with 25 MPH only and now tachometer reading between 3500-4000. Really panicked as those 45 MPH (or more) cars slammed on their brakes. Were not so nice, but of course! Now went to side of road and stopped. Waited a couple of minutes started again but went no more than 25 MPH with a burning smell. Got to a parking lot and hit 'SOS'. 2 sets of 2 hours each no tow arrived. Talked to 'SOS' a number of times. Finally called wife she behind me with flashers and me with flashers drove home. No more than 20-25 MPH. Tow arrived and driver could not get car in reverse so pushed into street in our complex. Finally pushed enough to use winch to get car aboard. Took to dealer in FT Lauderdale (Sheehan) been there one week today and thy called at 5:00PM car finished. Admits transmission problem. Me what could I do? Dealer says to pick car up. One week for repair of this brand new car? My wife is petrified as to what happened. Doesn't want to take a chance to ride in it. Scary ride that day for certain. This all seems so one sided to me. That hurts.

The contact owns a 2022 GMC Terrain. The contact stated that while driving at an undisclosed speed the vehicle decelerated to 10 MPH. The check engine warning light was illuminated. The contact received notification of NHTSA Campaign Number: 23V013000 (Fuel System, Gasoline) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. The failure mileage was 3,600. VIN tool confirms parts not available.

The contact owns a 2022 GMC Terrain. The contact stated while driving at an undisclosed speed, the brake pedal was depressed, and an abnormal burning odor was detected. Additionally, the vehicle was dragging while the brake pedal was depressed. The vehicle was taken to the dealer; however, the dealer was unable to duplicate the failure. Riverside Buick GMC (125 S Dixie Ave, Cartersville, GA 30120) and Carl Black Chevrolet Buick GMC (1110 Roberts Blvd, Kennesaw, GA 30144) were made aware of the failure; however, the dealers had not diagnosed nor repaired the vehicle. The manufacturer was made aware of the failure. The failure mileage was unknown.

The contact owns a 2022 GMC Terrain. The contact stated that the Lane Departure Blind Spot Detection system on the driver’s side failed to accurately signal the clearance to steer the vehicle to the left. The contact had not taken the vehicle to the dealer to be diagnosed. The vehicle had not been diagnosed or repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 500.

The vehicle has been having misfires and power liftgate since owning the vehicle. The vehicle has been to multiple dealerships and I have to this very day put 15k miles on the vehicle. Needless to say GM has not been any help in getting the problem taken care of. I have sent GM video of the vehicle misfire. I finally have conformation that the vehicle has had 53 misfires.

My wife was driving to work when the sunroof just exploded. She said there were no vehicles in the oncoming lane nor was she following anyone. She heard a loud sound and glass came in landing on her from the sunroof. Right now it is currently at the GM dealership to be investigated by their service department.

The infotainment center has a tendency to freeze upon starting the car. Subsequently, when the car is put in reverse the back up camera will remain on for several minutes after putting the car back into drive causing a distraction to the driver. The freezing of the infotainment screen will often stay frozen even after turning the car off. When the car is off and the door is closed and locked, the screen stays on and music stays blasting, unable to turn the music down or off even though the car is off and locked with no one inside. The screen has stayed on for over an hour and upon returning to the vehicle, the car took several tries to start. I can only assume that the freezing is beginning to cause the battery to drain. This is causing a safety concern as loud blaring music is distracting and the possibility of being stranded without being able to start my car is a scary thought. This problem has been occurring since I purchased the car and has not been able to be reproduced by the dealer as it only happens randomly a few times a month.

Mientras conducía el panel de instrumento digital donde están los relojes se apagó en su totalidad. El auto siguió funcionando pero no podía ver nada en el panel porque estaba literalmente muerto. Me moví hacia un costado de la carretera y apagué el carro. Lo volví a prender pero el panel siguió muerto. El carro si trabajaba. Llegue con mucho temor a casa y lo envié al concesionario donde lo compré. Me dijeron que era el panel de instrumentos y que lo tenían que cambiar.

The contact owns a 2022 GMC Terrain. The contact stated upon purchasing the vehicle and driving 60 MPH to her residence for an hour, she smelled a strong glue, plastic and chemical-like odor. The contact stated that she parked the vehicle out in the sun and rolled the windows down; however, she could still smell a strong chemical odor inside the vehicle. The contact stated that the odor was significantly strong and caused her to have a sore throat while driving the vehicle. The contact stated that the odor smell was everywhere inside the vehicle; however, she had only been riding in the front driver's seat. The dealer was notified of the failure and advised the contact to take the vehicle to their location and they would spray ozone inside the cabin of the vehicle. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 6. Still after driving with windows down for 5 months toxic fumes are still there.