2020 Honda Civic Complaint Log

2020 Honda Civic EX-L Bought In 2021, December 2024 car has 102K miles and transmission went out. No warning at all, in the middle of highway. It's now Febuary 2025 a used transmission provided under the power train warranty got installed. That transmission is also failing on the vehicle. Dealership service manager doesn't know what the problem is nor why it is showing failure. I have no update on repair as of now. My only options were to trade in or buy a brand new $10k transmission out of pocket. HIGHLY disappointed and stressed out. - Regular maintenance/service on vehicle performed at shop. - All documentation was provided to dealership and warranty, all documents were accepted. - vehicle never gave me a warning of any failure. - No car, no rental, no replacement. ***dealership and warranty have not provided any information in writing or documentation as requested.

Today my 19 year old daughter was driving and her car just died in the middle of the road. And it wouldn’t start back up. It finally did start and she was able to pull over out of traffic. This is a huge safety issue and about the 20th time this has happened to my daughter. It is maybe even happen more. I fill out one of these reports every time and I don’t feel like my voice is heard or that anybody cares. One of these times somebody is going to hit my daughter and I hope she doesn’t die due to an accident. This is a huge safety issue and I know there is a safety recall on fuel pumps. Just not my daughter‘s model. She needs this fuel pump fixed and replaced and Honda needs to pay for it. Every other 2020 Honda has a fuel pump recall except my daughter’s model and I think that this issue happening about 20 times warrants a recall. Would Honda rather fix the fuel pump or have somebody get into a serious accident because they didn’t. We don’t have the money to just buy another car or pay to get it fixed as it is expensive and I know that other cars are being fixed for free under the recall. If this is the wrong site to to bring this issue forward and have something be done please somebody let me know so I can address the correct people. Like I said I have filled this out about 20 times and nobody has ever contacted me or got back to me.

On January of 2024 I received a letter from Honda informing me that my vehicle was affected by a recall regardimg a seat sensor of the airbag. I contacted the dealership to get the recall fixed because my vehicle is used for a car rental business and with the recall I am not able to operate the vehicle for rental purposes. I was told by my local dealer that if my dash oard light is not on they cannot fix it. I called several times for several months, the last time being today, December 09, 2024. Basically, I received the letter to notify me of tje recall, bit the dealer will not fix it. The recall description is provided below. Manufacturer Safety-related recall issued NHTSA #24V-064 Recall #ZHF 2020-21 Civic Seat Weight Sensor Safety Recall

The vehicle’s emergency braking system randomly applies the brakes even when the front is not obstructed. Front sensors are kept clear of any debris, dirt, or bugs. I went to Honda of El Cajon in El Cajon, Ca and they could not help me even though the service advisor admitted that another Honda CR-V driver had the same problem the same day. This is a safety concern as my car has applied he brakes while on the freeway and at stop signs at random. Honda has failed to acknowledge the issue.

Steering sticks to one side, especially at highway speeds. For example, if you're going around a left hand curve, you can let go of the wheel and the car will continue turning left. When changing the steering direction at highway speeds, especially to maintain lane position, the steering initially has high resistance, then seems to suddenly release and the vehicle darts to the side. Confirmed that no driver assist was active when seeing this behavior. Have not taken it in to be examined, no warning lamps or messages.

Honda Motor Co. has not made replacement parts available. This recall is 8 months old, is a severe safety risk and dealers are unable to provide any estimates for when parts will be available. Although we have received a letter stating parts are available dealers tell us to call on Monday to see if replacement parts have been received. For an IMPORTANT SAFETY RECALL, this situation is untenable.

After about twenty minutes of driving the vehicle, the steering wheel will become notchy and sticky feeling, making it hard to perform slight adjustments in the steering while driving in a straight line. This sticky steering feeling causes me to overcorrect in my steering because I am forced to fight the steering wheel. This becomes a larger issue at highway speeds, as this sticky steering issue can make it hard to keep the vehicle in a straight line which poses a safety concern for me and other drivers on the road. My vehicle has not been inspected by anyone. I am open to having my vehicle inspected for this issue. My vehicle has around 54,000 miles.

The contact owns a 2020 Honda Civic. The contact received notification of NHTSA Campaign Number: 23V858000 (FUEL SYSTEM, GASOLINE); however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

I am writing to formally express my concern regarding a malfunction with the fuel pump in my vehicle, 2020 Honda Civic. The fuel pump almost failed, leading to unknown issues with the vehicle's operation. I can provide access to the vehicle for inspection at your convenience. This malfunction almost put my safety and the safety of others at risk. The vehicle almost stalled unexpectedly while stationary, creating a hazardous situation. The issue has been confirmed by an independent service center, where they noted the possible fuel pump's failure as the primary cause of the problems I've experienced. The vehicle has not yet been inspected by the manufacturer but I am prepared to facilitate this immediately. Prior to the attempted failure, I noticed a few warning symptoms, including sporadic engine sputtering. These symptoms first occurred approximately yesterday October 14th, 2024 at 9:36am. I would appreciate your prompt attention to this matter and look forward to your response regarding the next steps to resolve this issue.

Clutch has begun slipping very badly at 40,000 miles, sometimes to the point of not being able to accelerate. It is worse at highway speeds. There is a known service bulletin 22-017 outlining this issue. According to the VIN, this vehicle was assembled in the Alliston, Ontario, Canada plant and further online research has found multiple others having the same issue on vehicles from the same plant.

Once again while driving on the interstate at highway speed the car lost power and then died. At first it wouldn’t start and then finally did where it could be slowly driven to an exit for safety. I 100% think this vehicle needs included in the fuel pump recall! This is probably the 30th time it has done this. This is my 19 year old daughter’s car and it is very unsafe. We bought a Honda because we heard they are very good and safe and reliable cars. This hasn’t proven to be that! We can’t afford to just get another car or pay to have it fixed. I know there are many other Hondas with this recall in effect! Add this VIN number. I have reported this issue multiple times! Do better Honda and fix my daughters car before she gets in an accident that could injure or even kill her!

My fuel pump was causing some engine stalling and poor acceleration. It did not cause a breakdown but it could lead to flow disruptions of fuel, leading to potential breakdowns and costly repairs if not addressed promptly.

The steering wheel becomes "sticky" and requires more force than usual to move it to the right or left. This is particularly noticeable when driving in a straight line, and the issue becomes apparent after driving for roughly 10 minutes. This causes an overcorrection when making minor adjustments to stay centered in a lane. Doing further research online reveals that many others are having the same issue with their 10th generation Honda Civics, and many dealers are attributing the issue to the Electronic Power Steering system (EPS). A replacement EPS rack costs thousands to replace, making it unobtainable for some. There have been no codes or warning lights, and the issue has been going on for at least a year.

The car cuts off while driving

Electronic power steering was checked at Honda Jeff Wyler.Cost me $179.00. They are charging me $3200.00 and I have to fix this because this has been going on for a yr and has become increasingly difficult to drive. I am fixing it this week, with our savings.The steering sticks and then over corrects constantly. I am an UBER DRIVER, so driving others. Someone asked me if I was ok because they saw the jerking and was concerned. No warning lights. I searched Google and saw the beginning of a class action for the 2022 and 2023 civic. But not for 2020. We have to do something before I risk my and others lives. Another concern is that my wife and 2 daughters have 2020 Hondas as well. The cost is extremely high for cars that normally take 6 yrs to pay for. We are [XXX] and don't have an income that can easily afford this. Thank you, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2020 Honda Civic. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. Parts distribution disconnect.

The fuel pump failed prematurely. Car would not start and had to be towed to mechanic. There were no warnings leading up to the failure. There is currently a recall for the fuel pump on 2020 Honda Civics, however my VIN is not included in the current recall.

I turn my car on To go to work realized I didn’t have my phone. Car was in park. I hadn’t touch the gearshift at all I get out of the car. Approximate 20 seconds after I walk away from the car, my home security camera shows the car creeping extremely slowly backwards up into my driveway going up across the crown of the road… across the street and falls into a 10 foot deep ditch. I am 100% certain that Car was in Park… There were no sounds when I open the door to alert me that it would be anything other than park.. The back up camera was not engaged, so it was definitely not in Reverse… When the tow truck pulled it out of the ditch, it was Still running It had stopped vertically before it hit the bottom of the ditch, and rear tire got stuck in muddy water…. There were no ruts from tire, spinning from the front end at all in the ditch or the grass above the ditch… There is a recall of some 2020 civics for brake failure, parking brake failure…. I strongly believe my car needs to be part of this recall, because obviously something is wrong… My road is 55 mph and a car had to stop to avoid hitting my car… I have video from my home camera That shows a clear delay between when I get out of my car and shut the door and the car starts crawling. I tested it after he pulled it out of the ditch just to see if I had it in reverse from the same exact spot wouldn’t move and it immediately moved so I’m certain something is wrong… Right now the body shop can’t even duplicated can’t even get it to get caught between Park and reverse. Please investigate And this could’ve easily been a fatality. I need to send more photos and videos, but it won’t allow me to do it but there’s definitely more for me to send If someone can give me an email

The contact owns a 2020 Honda Civic. The contact stated while driving 20 MPH, the steering wheel air bag exploded without the vehicle crashing with another vehicle. There was no warning light illuminated. The vehicle was towed to the residence. There were no injuries sustained, and there was no medical attention needed. The dealer was not contacted nor was the vehicle repaired. The manufacturer was made aware of the failure and a case was opened. The failure mileage was approximately 40,000.

The contact owns a 2020 Honda Civic. The contact stated while driving at approximately 25 MPH, the contact heard an abnormal popping sound and became aware that the passenger’s side rear-view mirror had detached from the vehicle. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the passenger’s side rear-view mirror needed to be replaced. The vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was 16,842.

Vechicle was taken because the air blower was blowing hot. There is a recall the condenser on these cars but in addition the evaporator of the A/C equipement also has gone bad. They have said it needs to be replaced. The vechicel is still being paid for and its only has 38,593 miles. It definitely a manufacturing issue. They need to include this in their recalls.

The contact owns a 2020 Honda Civic. The contact stated while driving 55 MPH, the vehicle came to an abrupt stop. The contact was concerned that the parking brake had engaged without driver input. The contact stated that after closing the windows, turning off the vehicle, and exiting the vehicle, she noticed that the windows and sunroof had opened independently upon her return. There were no warning lights illuminated. The contact called the local dealer, but the vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 51,815.

Gas door opens randomly and it’s happened more than a few times now which is becoming a safety hazard especially because I drive 80 miles daily for work. Also my automatic brake senor is a hazard because it’s going off when cars or objects are farther away; which leads to the 3rd issue with my seat belts which is either to tight on the chest area and possibly choking me when the car automatically brakes when objects aren’t near or in close distance to my car

Paint on car is starting to crack and peel.

The contact owns a 2020 Honda Civic. The contact stated that the front driver’s side door failed to open as needed. The contact stated that several attempts were needed to open the door. After investigating the failure, the contact related the failure to the steel beams inside the door. The contact stated that the failure occurred frequently. The contact had suffered rotator cuff injuries on both shoulders. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 25,000.

Today while driving at highway speeds of 75MPH my car once again lost power. The RPM’s go up and the speed keeps decreasing. I had to pull over on the interstate and shut my car off and turn it back on after awhile to get it to run again. I 100% feel that this issue is related to the fuel pump recall and this vehicle needs to be added to that list. It is a danger to be driving on the Interstate and lose power like that. One of these times someone is going to hit me on the side of the road. This is about the 20th time or more this has happened to me.

On [XXX], 2023, my car's electrical system malfunctioned, leaving me unable to restart the vehicle after stopping. I had to call my car insurance for roadside assistance, and their representative jump-started the battery, suggesting I replace it. However, on [XXX], 2024, the same issue recurred, causing the car to stall unexpectedly and fail to start while I was out shopping with my wife and [XXX] daughter. Fortunately, I was driving on local roads; I shudder to think what might have happened if I had been on the freeway. Again, I had to rely on my insurance's roadside assistance for help. The safety of my family and me was jeopardized, especially since this is our only vehicle, which we frequently use to travel with my infant. These incidents are documented in two insurance claims. My car is among those recalled for fuel pump issues, but I haven't been able to schedule a repair with the dealer due to no available appointments. The online chat support also refused to book an appointment for the same reason. Additionally, my car has always adhered to Honda's regular maintenance schedule. From March 2024 to May 2024, the car's display screen, including the mileage indicator, intermittently malfunctioned while driving. On [XXX], 2024, when the car stalled, the screen also indicated a brake system error. Finally, I want to report another issue with this car: the cooling system is no longer providing cold air, resulting in the interior temperature being consistently higher than the outside temperature, especially during the recent hot summer days. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The body control module is failing, read multiple posts online and Honda is not fixing it. My alarm goes off and I cannot turn it off, have to use my key. The vehicle powers up on its own into accessory mode when parked, vehicle off and no key fob in the car. This causes the alarm to activate, drains the battery and causes temporary safety features- collision warning, lane assist, cruise control etc to not work. As well as drains the battery. Honda has recalled this part on other models but not the 10th generation Civic.

The steering wheel will often stick while turning at high speeds on the high way, causing forceful correction of the steering wheel for it to un stick. This also happens at moderate speeds on city roads. The force required to unstick the steering wheel can cause sharp swerving motions with the car. This can be unsafe.

my car has been grinding ever since I purchased the car. The vehicle only had 17,000 miles when I bought it. I took it to Honda of Hollywood and let them know that my car was grinding and they said that I needed to change my brakes. I changed my brakes and went back to the dealership and they said I needed to sand the rotors. I went to get my rotors repaired and my car was still grinding. I went back to the dealership and they said nothing was wrong with the car. I don't hear any other Honda grinding like my car. On the freeway my car is rattling. The tires in the back of my car move around they are not straight. I looked under my car and noticed that the wheel bearing is broken. I don't think the dealership should be putting my life in jeopardy like that when my car was under warranty when I reported the issue.i need help.

The contact owns a 2020 Honda Civic. The contact received notification of NHTSA Campaign Number: 24V064000 (Air Bags) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact was advised by the dealer and the manufacturer that the recall would only be completed if the SRS warning light illuminated with a code indicating a failure of the printed circuit board. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

I was driving on 4/24/23 going 75 MPH. The car made a rev up noise and be RPM’s suddenly increased and the speed was decreasing. The car was losing power. I had to pull over to the side of the road and shut the car off and let it sit for awhile. The. When I started it back up it ran fine. This is a safety issue as I had to pull over on the highway and sit on the shoulder and could have been hit. No lights came on the dash at this time.

Once again the car loses ability to accelerate after driving at highway speeds and driving for about an hour. The car won’t accelerate and has to be turned off and has to sit for awhile. Sometimes the car struggles to start back up. This may happen several times when I drive. This is a safety issue as the car isn’t reliable and can’t just not accelerate on the highway. I feel this is related to the fuel pump recall and that my kind of civic needs to be included in this.

Again while driving at highway speeds the vehicle loses power. This is about the 10th time all this has happened. We have to pull over and turn the car off and let it sit for awhile. This time the oil light and the battery lights came on on the dash and then the air bag light and the electric power steering. After turning it off the car had a little trouble starting and then all the lights went away. This is my teenagers car and needs to be safe and reliable. I think this car needs to be included in the recent fuel pump recall.

Steering sticks while driving causing over correction in turns. And sticks in turnes Brought the car to doggett honda of beaumont and they found that the gear box eps has internal failure.

There is a recall on my vehicle and I contacted Honda on April 1, 2024 to get the car repaired but was told there were no parts to repair the car. I tried to call back to schedule an appointment over 2 months later to remedy the recall but the dealership still does not have a solution or parts. This is unacceptable as it is unsafe to continue to drive the vehicle like this.

Car loses power when driving at highway speeds after driving for about 45 minutes. The car won’t accelerate when this happens and shows no warning signs on the dash. The only way to get the car to run right is to turn it off and wait for about 15-30 min and then start it again. Sometimes this happens 3 times in a trip and when it happens is random but always at highway speeds. This makes the car unreliable and unsafe. I see some Honda civics have a recall for this issue but mine does not. I feel mine needs included in that recall to fix the problem and make the car safe as the problem has occurred multiple times. Have brought the car to a Honda dealer and it threw no codes so they couldn’t fix anything but I have read a faulty fuel pump throws no codes.

The contact owns a 2020 Honda Civic. The contact received notification of NHTSA Campaign Number: 24V064000 (Air Bags) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted and confirmed that the parts were not yet available. The manufacturer was contacted, and the contact was advised to go to the dealer to pay for the recall repair out of pocket and then be reimbursed. The contact had not experienced a failure. VIN tool confirms parts not available.

I financed this car 3 months ago, and I received a safety recall notice from Honda. Unfortunately, they don't have the necessary part until 2025. As a result, I've been unable to rent out the car on Toro for the past 2 months to make finance payments. Additionally, due to a previous car accident, I don't feel safe driving the car, which causes me anxiety. Now, I'm unsure what steps to take. I want to return the car without negatively impacting my credit score, as this situation is not my fault. I'm losing both money and payments because of the recall, and the car can't be fixed until 2025.

See attached document for complaint

The contact owns a 2020 Honda Civic. The contact received notification of NHTSA Campaign Number: 24V064000 (Air Bags); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

Phantom braking, has occurred over a dozen times. Caused me to spill hot coffee all over my face and neck causing mild burns.

The contact owns a 2020 Honda Civic. The contact received notification of NHTSA Campaign Number: 24V064000 (Air Bags); however, the part to do the recall repair was not yet available. The dealer was contacted and informed the contact that parts for the recall repair were on backorder. No information on when parts would be available was provided. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

The contact owns a 2020 Honda Civic. The contact received notification of NHTSA Campaign Number: 24V064000 (Air Bags); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

Received 2 letters regarding fuel pump module and that parts are now available. However, contacted 3 dealerships and Honda National and now being told parts are unavailable till end of the year. Though I have option to have part replaced elsewhere are reimbursed for only part of expense. Problem ongoing since February 2024. I feel Honda is dropping the ball on this safety recall and someone needs to step in to ensure Honda complies and corrects issue asap and not make consumers wait another 10 months.

The contact owns a 2020 Honda Civic. The contact received notification of NHTSA Campaign Number: 24V064000 (Air Bags); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue but confirmed that parts were not yet available, and to wait for the second owner notification letter to be mailed. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2020 Honda Civic. The contact received notification of NHTSA Campaign Number: 24V064000 (Air Bags); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted, and informed the contact that parts were not yet available for the recall repair, and there was no information on when parts would be available. The contact called another dealer, Holman Honda of Fort Lauderdale (12 E Sunrise Blvd, Fort Lauderdale, FL 33304); who confirmed the information provided by the first dealer. The manufacturer was made aware of the issue and opened a case. The manufacturer informed the contact that the parts were on back order. The contact had not experienced a failure.

WHEN RIDING DOWN THE HIGHWAY AT THE SPEED OF 70 MPH THE CAR SLAMMED ON BRAKES ALL BY ITSELF, ALMOST CAME TO A STOP AND THEN EVERYTHING WENT BACK TO NORMAL . i AM AVAILABLE FOR INSPECTION OF THE CAR. MY GRANDAUGHTER AND I WERE IN THE CAR AND IT WAS A VERY SCARY ORDEAL AS THE CAR WAS TRYING TO OR DID SLAM ON BRAKES. THE PROBLM HAS NOT BEEN REPRODUCED OR CONFIRMED BY A DEALER, HOW COULD IT? HAS NOT BEEN INSPECTED NO WARNING LAMPS, MESSAGES, SYMPTOMS, NOTHING OF THE SORT

VIN [XXX] 2020 Honda Civic EXL 1.5 Sedan At approximately 49000 miles the air conditioning was checked and presented low in fluid. The system was refilled and the same problem reoccurred at approximately 52000 miles. On 12/29/2023 the vehicle was brought to be checked at Freeway Honda. The vehicle presents several different air conditioning leaks according to freeway Honda. It follows: A. Leak at A/C CONDENSER WA B. Leak at A/C COMPRESSOR SH C. Leak at EVAPORATOR. At one particular point, freeway Honda indicated that 2 of out of the 3 leaks would be covered under warranty. The particular freeway Honda dealer refused to fix the 2 A/C leaks unless if I would pay out of pocket the amount of $1,929.89+TAX to fix the 3rd leak as well. Furthermore, they charged me the amount of $175.00 to check for the leaks which should be under extended warranty. THE CAR HAS FACTORY A/C PROBLEMS PREVIOUSLY REPORTED BY THE HONDA AUTOMOBILE DIVISION. THERE ARE MORE PROBLEMS WHICH ALSO EXIST AND SHOULD BE TAKEN IN CONSIDERATION. I SHOULD NOT BE LIABLE FOR IT “A/C LEAKS”confirmed by Freeway Honda (714) 547-3555/ www.freewayhonda.com Service manager : Jamie Service advisor: Erick M. Zermeno INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2020 Honda Civic. The contact stated while driving approximately 35 MPH, there was an abnormal odor coming from the A/C. The contact stated that there was a dangerous chemical called R1234YF leaking into the cabin of the vehicle. The contact stated that the odor from the leak made his daughter sick. No warning light was illuminated. The vehicle was taken to the dealer and diagnosed with a leak through the evaporator in the cabin as well as a leak in the condenser and compressor. The vehicle was not repaired due to cost. The manufacturer was made aware of the failure. The approximate failure mileage was 49,000.