2020 Honda Civic Complaint Log

PLEASE SE CASES 14345966, CASE 14345965 AND CASE 11565182.The report submitted verbally to NHTSA CASE 11565182 took place on 01/12/2023 at approximately 12:17pm. At one point, I requested from Ms. Lisa (NHTSA assistant) to read again back to me the particular report and she did. Consequently, I realized some miss interpretations. Therefore, I’m submitting this new information in order to be as accurate as possible. At approximately 49000 miles the air conditioning was checked and presented low in fluid. The system was refilled and the same problem reoccurred at approximately 52000 miles. On 12/29/2023 the vehicle was brought to be checked at Freeway Honda. The vehicle presents several different air conditioning leaks according to freeway Honda. It follows: A. Leak at A/C CONDENSER WA B. Leak at A/C COMPRESSOR SH C. Leak at EVAPORATOR. At one particular point, freeway Honda indicated that 2 of out of the 3 leaks would be covered under warranty. The particular freeway Honda dealer refused to fix the 2 A/C leaks unless if I would pay out of pocket the amount of $1,929.89+TAX to fix the 3rd leak as well. Furthermore, they charged me the amount of $175.00 to check for the leaks which should be covered under extended warranty. THE CAR HAS FACTORY A/C PROBLEMS PREVIOUSLY REPORTED BY THE HONDA AUTOMOBILE DIVISION. THERE ARE MORE PROBLEMS WHICH ALSO EXISTS AND IT SHOULD BE TAKEN UNDER CONSIDERATION. INITIALLY, HONDA STARTED EXTENDING WARRANTY FOR THE AIR CONDENSER. THEN, FOR THE COMPRESSOR. HOWEVER, THERE IS MUCH MORE. “The Civic AC systems are allegedly unable to withstand the pressures when circulating the R-1234yf coolant. Multiple air conditioning components allegedly cannot handle the pressure, including the condensers, compressors, evaporators and discharge and suction lines”. than the current used refrigerant, it is potentially dangerous as it is flammable and ignites 405 º C. When flammable- it also emits hydrogen fluoride- DANGEROUS SUBSTANCE FOR THE HUMAN HEALTH.

The contact owns a 2020 Honda Civic. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline) however, the part to do the recall repair was not yet available. The contact stated while driving 60 MPH, the vehicle stalled. There was no further information provided. The vehicle was taken to an unknown local dealer, who informed the contact that the parts for the recall repair were not yet available. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made not aware of the failure. The failure mileage was approximately 60,000. VIN tool confirms parts not available.

The contact owns a 2020 Honda Civic. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

TSB 22-017 failing clutch on all M/T civic 2020&2021. Failed on highway almost caused severe accident. Honda is refusing to repair/replace under warranty.

Over the last few months, I noticed that the vehicle had poor acceleration when merging onto the highway. When I tried to accelerate, the RPMs shot up as the turbo kicked in, but the car did not move any faster. Previous to this, I had trouble getting the car into 1st while sitting still (50+ times). The final incident occurred during a short trip to a local store. The engine revved high and I couldn't get over 35MPH. Upon stopping, there was a burning smell coming from the car. I was able to drive it a short distance to a local transmission shop which diagnosed clutch failure. I purchased the car new from a Honda dealer in 2020 and am the only person to drive the car. There are only 70k miles on the car and everyone that I've talked to was surprised that it went out so soon. I don't abuse the clutch (never burned one out before even while living in the mountains). I see that I'm not the only one who has had this issue. Honda should issue a recall and reimburse the owners affected by this defect.

A lot of times the warning collision on dash will flash to “BRAKE” when going through caution lights usually around fire stations and also approaching steel bridges… I don’t know if it sees the steel deck and thinks it’s a car, but whenever I get in my car, I deactivate the automatic emergency braking system because I don’t want it to automatically brake for me like it’s done in the past.

Safety Concerns, see attached file.

Was T bones September 3rd 2023 exiting the freeway by a Ford F-350. Injury to left side of vehicle mainly . Airbags not side airbags deployed. Went through insurance and was told to report it to the manufacturer. Due to this I now need double knee surgery as I have tears and fluid and now have spinal injury .

Paint defects

The contact owns a 2020 Honda Civic. The contact stated while driving approximately 65 MPH, the steering wheel began to independently turn to the right and the left. The contact stated that the “Steering” and "Lane Departure" warning lights were illuminated. The contact stated that the steering wheel had become more difficult to turn. The contact stated that the steering failure was intermittent but had become a recurring failure. Additionally, the contact stated there was an abnormal gasoline and burned engine oil odor inside the cabin of the vehicle. The contact state that she had been noticing the odor for about a month. The contact also stated that the vehicle was overheating and was felt inside the foot wells. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that there were no failures found. The vehicle had not been repaired. The manufacturer had not been informed of the failure. The failure mileage was 40,776.

Sunroof made loud noise and suddenly shattered without any warning while on freeway.

Fuel Injectors!!!

The steering wheel sticks at times. Driving straight and in turns. It's a slight stick, but increasingly more noticeable. While driving straight it happens if I don't touch the wheel for a few seconds. Then I'll need to make a minor correction and it's stuck. I have to put some decent pressure on the wheel to make it unstuck, which causes an over-correction. If i steadily make corrections it doesn't stick. Same in a turn. If I am making a slow or wide turn, wheel stays in same position for a second, it doesn't just roll out of the turn easily. I have to force it to come out of the turn. Again once it's unstuck it feels fine. Leaving it in one position for more than a second or two initiates the stuck

I mainly am reaching out due to my brakes making a very loud creaking noise when breaking. I wanted to see if there were any recalls for brakes on my car so I could have the dealership fix it for free. The car is fairly new and I don’t think the brakes would sound like a old wood bridge creaking when I brake. Please let me know if there are any recalls on this vehicle related tot he issue. Thank you for you time and consideration to this message.

In a Walmart parking lot I bumped into a curb stone with the left front tire at low speed (5 mph?). The passanger side air bag went off and blew out the windhield. I do not believe the air bag should have deployed at such a low speed. There was no damage to the car body. Total cost for replacing the air bag, windshield and both front seat belts was around $3,500.

Bought my 2020 Honda Civic si at 48 k miles. Noticed mild clutch slip and vibration on the shift knob. Dealership states I don't know how to drive manual transmission. I've driven manual transmission for 18 years. I'm not stupid. Dealership states it's wear and tear and not part of the warranty. My window motor auto feature does not work. Bluetooth connectivity issues. Collision braking system activated with no vehicle in front of me while I was going 40 miles an hour. Could have been rear ended. I'm at 50k miles not a good buy and bad service from the dealership. Mossy Honda lemon grove ca

The car has a problem where the clutch prematurely wears out and the cars acceleration cuts out. this happens at different RPM ranges and in all gears. it is very unpredictable. Several others have had to repair their drivetrains and honda claims its due to a production issue with the clutch. they have a dealer service bulletin for this issue however Honda needs to recall the part since this problem doesn't come on gradually. it is a sudden loss of a connection in the drivetrain which has caused several issues merging on the highway.

Purchased the vehicle on 3/5/2022 with less than 10k miles on it. Within the first 2 months of driving the vehicle, the infotainment screen would freeze while driving and reset. One of these occurrences happened while driving on the highway at which time when the screen froze, turned a different color, and all the lights on the dashboard turned on simultaneously resulting in me not having control of the vehicle mechanics. This lasted for a few seconds, however, driving at a speed of 65 mph without control of the vehicle mechanics was and is extremely dangerous which could have resulted in an accident causing damage, injury, and death. This occurrence happened a total of three times. After a few months owning the vehicle on the first attempt utilized the key fob to lower my windows which resulted in the battery draining and the vehicle inoprable. Since my vehicle is my kids and my only mode or transportation I had to go to the nearest open Autozone to purchase a new battery. Mind you this was on a Sunday night about 9:00 pm so I had to catch an Uber to the nearest open store about 25 miles away. Once I returned home I replaced the battery and the car started at which time I called it a night. The next morning when leaving home for work and taking kids to school the Infotainment Screen was frozen with a black Honda logo as well as a manlfunction with the reverse and side camera. I have taken my vehicle to the local Honda dealer twice on a Saturday since this is the only available free time I have, however, on both occasions both Service Associates conveyed they had not heard of this malfunction previously and that the vehicle would need a diagnostic test I could not afford. The incident occurred on 5/24/23.

On 4-23-23 the altenator belt came off of the car when I was driving down the road there was nothing wrong with the belt and the belt was put back on the car and i am concerned with my safety I have a 2020 Honda Civic Sport with 12,600 on the car when the belt came off Now i am afraid to drive my car

Yesterday I was driving my 2020 civic when my sunroof exploded spontaneously. I have dash cam(front and rear facing video) showing exactly what happened. No debris hit the car, no bumps were hit, and driving conditions were perfect. I know for a fact that this happened without any reason and I looked into it and there is currently a class action lawsuit with Honda about this problem. There is a problem in the manufacturing process that caused this and should be fixed.

My infotainment center has repeatedly failed during operation. It is distorted while driving, freezes, stuck on previous screen display. This causes all safety features to be inoperable. I can’t see the camera back up display. I can’t see the map or upcoming exit/next direction. The Honda genius features are impacted by this. My vehicle suddenly thinks I am exiting while I’m driving and randomly slams on breaks with no vehicle or object in front of me, it jerks my wheel even though there is no car or barrier next to me. I have resorted to turn off all of the safety features due to the infotainment center glitches making my vehicle very unsafe to operate. I have been in several near miss single vehicle accidents. Picture added to show screen distortion and no direction listed. Should be displaying navigation and upcoming turn but is frozen and distorted.

Power windows rolled down on their own

On March 29, 2023 around 6:30PM on my way home from work, my car stopped me in the middle of I-78. The engine just kept revving when i push the accelerator but won't move forward. I was able to safely pull over to the side. No warning lamps, messages or other symptoms of the problem noted prior to the failure. The following day (March 30, 2023), I dropped off my car to Planet Honda at 2285 US-22, Union, NJ 07083. Tel #'s: (866)226-2469; (609)236-2393. Then, I was informed that the transmission is broken or cannot be fixed, and a new transmission (Part #: 06200-5DJ-040-RM) were ordered and was told that it is covered by warranty. It's been 67 days now (2 months and 6 days) that Honda Corporate cannot give me the timeframe when will my car be repaired after numerous conversations from calls, and texts. My Case Number Honda Corporate Customer Service gave me is: 13736133.

Car won’t crank keep saying anti brake system lock

Can turn engine off but goes into accessories mode and cannot be turned off. Drains battery. This has happened repeatedly. Only option is to disconnect battery every time after you drive and reconnect before starting. Also, navigation goes blank/black while driving.

The contact owns a 2022 Honda Civic. The contact stated that while driving at an undisclosed speed, the brake pedal was depressed, and the contact heard an abnormal clicking sound. The vehicle was taken to the dealer, but the vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure, and a case was filed. The failure mileage was approximately 53,049.

While driving 20 mile/hr. the car's steering wheel got extremely stiff and difficult to steer. Made an appointment with Hoda Village to fix the issue. After diagnosis, service manager told me that it was rates chowing on electric harness and informed me this was not covered under warranty. Repair cost me about $700.00. Unfortunately, now the same issue is occurring, I have check all over the engine and don't see any rodent caused harness issues. Again, I called the dealer and spoke to service manager explaining the situation, they indicated I need to pay additional diagnostic charge plush any parts/labor. It's unacceptable what the dealer is telling me. This issue is extremely dangerous, to my safety and others as it may cause serious injury or death.

The contact owns a 2020 Honda Civic. The contact stated while pressing the key fob to unlock the doors, the doors remained locked. The contact had to manually unlock the doors. The contact attempted to lock the vehicle with the key fob however, the doors failed to lock as needed. The vehicle was not diagnosed. The manufacturer was not contacted. The failure mileage was 28,000.

My car is have problems with wheel blance I don’t know why 1 year I have to took my car for alignment 2 or 3 times. It is something really wrong with the spring and the wheel blance.

The AC condenser has been replaced twice along with the shaft seal.Which then caused my evaporator core to crack and is now leaking and gonna cost me two thousand dollars

Hello. I have a 2020 Honda Civic Hatchback Sport. The stock audio system makes a VERY loud crackle and popping sound before completely cutting out, this abrupt malfunction frightens me and hurts my ears. Additionally the malfunction of this audio unit may cause other safety problems because it is connected to the back-up camera which can freeze/reboot randomly when the electrical/software malfunction occurs. I listed the most recent incident date below however this problem has been intermittent since I purchased the car new in 2020. My car is now out of warranty and Honda refuses to address the issue even though it was present before 36,000/3 years. Thank you.

The contact owns a 2020 Honda Civic. The contact stated that while driving at various speeds, the vehicle was drifting to the left. There was no warning light illuminated. The contact stated that after a while, the contact started to hear an abnormal ticking sound coming from the vehicle. The contact took the vehicle to a dealer and was informed that the power steering rack was defective and needed to be replaced; however, the part needed for the repair the vehicle was on backorder. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was unknown. The VIN was not available.

The contact owns a 2020 Honda Civic. The contact stated while driving 70 MPH, the steering wheel inadvertently seized, causing him to temporarily lose control of the vehicle. The contact was able to veer to the side of the road. The contact turned off and restarted the vehicle; however, the failure persisted. Several unknown warning lights were illuminated. The contact was able to drive the vehicle to his residence nearby using his physical strength to steer the vehicle. The vehicle was towed to the dealer where it was diagnosed that the electrical wiring harness had been chewed by rodents, which caused the electrical failure. The contact notified a second unknown dealer for second opinion, and the second dealer advised that the failure could also be a manufacturing defect. The vehicle was not repaired. The manufacturer was notified of the failure and a case was opened. The failure mileage was approximately 20,000.

Manual transmission slipping when Turbo kicks in and you are unable to accelerate. We are contacting dealer tomorrow as they are closed. No warning lights on Just started happening .

When turning the steering wheel, there is a clicking sound and a notchy feeling where the steering wheel seems to become stuck for a split second when making steering adjustments. It is worse when turning to the right but happens when turning left as well. During high speed driving such as the highway or roads above 45 mph, this can cause issues with maintaining the car's direction and leads to overcorrecting when the wheel becomes stuck and then breaks loose causing dangerous swerving into nearby lanes. The vehicle has never been in an accident and has not had any modifications. The problem arose around the 30k mile mark and has gotten progressively worse. The issue has not been inspected by any organization or separate party yet. There are no warning lights of error codes showing, only the sound and the feeling of the sticky steering. Component is available for inspection upon request.

The contact owns a 2020 Honda Civic. The contact stated that on several occasions when driving at various speeds, he sets the cruise control then it inadvertently engaged without warning. Additionally, the contact stated that the vehicle was not engaging in speed when accelerated. The contact notified an independent mechanic and was informed to have the vehicle diagnosed by a dealer. The vehicle was not diagnosed. The dealer nor the manufacturer was not notified of the failure. The failure mileage was approximately 49,000.

I was driving getting ready to switch lanes and all of a sudden my car made the beeping noise and slammed on the brakes on its own

2nd incident of clutch failure within a year and both almost caused a serious accident.

THE STEERING IS VERY STICKY. IT CATCHES MOSTLY TO THE LEFT AND WILL HOLD ITS POSITION TAKING YOU INTO OTHER LANE UNLESS YOU YANK IT BACK. IT STARTED ONLY AT HIGH SPEEDS NOW IT DOES IT ALL THE TIME. CAR SEEMS TO PULL TO LEFT IF YOU HAVE HAND ON WHEEL BUT GOES STRAIGHT IF YOU LET GO. IT WILL CATCH AND DART SHARPLY IN AND OUT OF LANES WITH THE SLIGHTEST MOVE. NOT ENJOYABLE DRIVING AT ALL.THERES BEEN NO WARNING LIGHTS OF ANY KIND. I GOT CAR AT 45000 MILES AND THIS STARTED AT 50000.DONT KNOW IF ITS RACK OR STEERING MOTOR BUT IT NEEDS TO BE RECALLED.CAUSES EXTREMLY ERATIC DRIVING.SO DAYS ITS ALMOST UNDRIVABLE.

The passenger airbag deployed while I was driving at 5mph. Which no crash

Took vehicle in to repair recall. Was told recall was fixed drove off engine shut off in the middle off the hwy. After several attempts to get the car restarted finally able to drive back to dealership. Was told the new o ring broke. Was told it was fix but the recall is still unresolved and still causing engine shut off issues. No prior issue other than leaving key part off uncer car after routine oil change which caused undercarriage damages. That still unresolved. uncompleted repair and recall.

I purchased a brand new 2020 Honda Civic SI in April 2020. Around 24,000 miles, the clutch started slipping. I took the vehicle into a Honda dealership where I purchased the vehicle and was informed the clutch assembly failed and the cost of the repair was $4,400. The dealership told me it was due to abuse of the clutch and clutches are considered wear and tear items so I would be responsible for the entire repair. I have owned 10 manual transmission vehicles prior to this Civic and I have never burned out a clutch--I was able to get more than 125,000 miles from one of my cars before the clutch had to be replaced. There are 15 complaints on this site regarding clutches wearing out on 2020 Honda Civics so could this be a problem on Honda's end. I placed several calls to American Honda customer service and their response is always the same, they don't see a problem with their clutches so they are not going to reimburse me for the repair. After many calls to the dealer, they finally agreed to cover 50% of the repair so ended up paying around $2,300.

The automatic brake system comes on and brakes when there are no cars in front of me. Then when the automatic brakes come on, it is a delay in speeding back up. So my car has slammed on breaks, with people behind me and would not increase speed. I have almost been rear ended twice because of this feature.

i have experienced multiple issues with the sensors since I've had this vehicle in December 2020. The sensor issues have caused my vehicle to shut down and slowly stop as I was driving on the freeway. The latest incident caused my airbag to deploy without any reason while I was driving slowly in a residential parking lot. It went off in my face and I suffered from hearing problems. I am fortunate that this incident did not harm anyone as it put others at risk from the airbag unexpectedly blocking my view and distracting me from driving. Although the dealership, Tempe Honda, repaired the other sensor issues, they refuse to repair the airbag issue. They are claiming that I need to have my insurance pay for the repair. I have had two mechanics inspect the vehicle and confirm that this is a defective airbag sensor that caused the airbag to deploy. I have not driven the vehicle since this incident as it is unsafe for me to drive. The vehicle is available for inspection at any time. I have contacted Honda on multiple occasions. They have Case #12968314 is my case number and every time that I call, the representative tells me that a Case Manager will call me but I have not received any calls. I also sent an email to Honda on 02 May 2022 detailing this incident that occurred on 14 April 2022.

Clutch went out at 25k miles - never stalled this car. Have several manual transmission Hondas no problems except this one. Lost engine power and had to pull over on the highway. manufacturer error causing pre mature burnt clutch. This should not be happening. Honda will not take responsibility

First tire rotation the inside of both front tires have been worn down. Got tires rotated and alignment done. Second tire rotation and new tires have the same inside wear on them.

With my car just reached over 19k miles the clutch started slipping when driving on highway, problem continued to become more noticeable overtime. Many drivers with the same car have experienced the same issue with clutch slipping.

Warning light appeared on dashboard for obstructed radar sensor. Sensor was not obstructed. This was followed by additional warning lights that safety systems were malfunctioning, ACC, collision warning, automatic emergency braking systems are offline. Reported to local dealer.

I was driving and the passenger air exploded.

I was driving down the road and all of a sudden I heard a large explosion and pulled back the moonroof visor a little and could see the glass was all spiderwebbed and closed it again, I was about 3 miles from home and had my 80+ mother in the car so I got home before looking at the damage and found a huge blow out of my Moonroof glass. Not sure if it was a stone or something that hit it or if it just blew out spontaneously, was a frightening situation.