2002 Honda CR-V Complaint Log

THIS IS TO DESCRIBE A SAFETY ISSUE WE DISCOVERED WITH THE 2002 HONDA. WE EXPERIENCED AN INCIDENT WHILE DRIVING THE VEHICLE THE STEERING WHEEL SUDDENLY LOCKED UP AND FORCED THE CAR TO DRIVE INTO A GUARD RAIL. THE VEHICLE WAS TOTALED AND MY WIFE IS NOW LEFT WITH SHOULDER AND BACK PROBLEMS. IT HAPPENED ONLY DAYS AFTER A LOCAL HONDA DEALER HAD SERVICED THE VEHICLE TO RESOLVE THE TAKATA AIRBAG RECALL. THE CAR WAS BEING DRIVEN DOWN AN OFF-RAMP AND SUDDENLY THE STEERING LOCKED UP IN A HARD RIGHT TURN WHICH FORCED THE VEHICLE INTO A CONCRETE GUARD RAIL. THE CAR IS NOW TOTALED AND WE WERE WITHOUT SUFFICIENT INSURANCE TO REPLACE THE VEHICLE.

WHEN I TURNED IGNITION TO START ENGINE, THE CAR SUDDENLY STARTED TO REV ERRATICALLY WITH RPM RANGING UP TO 5K+. MY FOOT WAS ON THE FLOOR NOT ON BRAKE OR GAS PEDAL. CRUISE CONTROL WAS OFF. FLOOR MAT WAS FAR FROM GAS PEDALL. THE CAR WAS ON PARK PLUS HAND BRAKE WAS ON. MY WIFE AND I BOTH WERE DUMBFOUNDED FOR COUPLE OF SECS THEN I FINALLY TURNED OFF THE IGNITION. WAITED A COUPLE OF SECONDS AND CAR RESTARTED FINE. INCIDENT DID NOT RECUR. CAR WAS IN GARAGE.

I AM ASKING YOUR ASSISTANCE WITH A PROBLEM WITH MY HONDA CRV. I TOOK MY HONDA IN FOR THE AIRBAG RECALL ON SEPTEMBER 1, 2015. WAS TOLD IT WAS ACCOMPLISHED AND DROVE HOME IN THE EVENING TO DISCOVER THAT MY HONDA HAD NO OIL IN IT. (THE CHECKLIST PROVIDED BY THE SERVICE TECHNICIAN SHOWED THAT MY OIL WAS FINE.) NOT ONLY IS THE ABS LIGHT BACK ON BUT MY CAR HAS NOW DEVELOPED A THROTTLE ISSUE. A COPY OF MY SEPTEMBER 17, 2015 LETTER TO BOTH THE LOCAL HONDA DEALER AND THEIR CORPORATE OFFICES FOLLOWS.AT LEAST AS MUCH OF IT AS YOUR FORM ALLOWS. I HAVE NOT HAD THE COURTESY OF A RESPONSE FROM EITHER. SEPTEMBER 17, 2015 "HONDA CORPORATE OFFICES VIA FAX 310-783-3023 PRINCETON HONDA VIA FAX 609-683-1637 I AM SIMPLY GOING TO PRESENT THE FACTS. I DO NOT WANT ANY TELEPHONE CALLS. I WILL ACCEPT E-MAIL CORRESPONDENCE ON THE MATTER ONLY. ([XXX]) ON SEPTEMBER 1ST OF THIS YEAR, THE AIRBAG RECALLS FOR MY CRV WERE SCHEDULED TO BE EFFECTED. I RECEIVED A CALL THAT MY CAR WAS READY AT 8:30 IN THE MORNING. I PICKED MY CAR UP THAT EVENING AFTER WORK. ABOUT 7 MILES INTO MY 12 MILE TRIP HOME THE ENGINE BUCKED AND I LOST POWER. I WAS ABLE TO LIMP MY WAY HOME WHERE I PROMPTLY CHECKED THE OIL AND FOUND TO MY CHAGRIN THAT I THERE WAS NO OIL IN THE CAR. HOW THE OIL COULD HAVE BEEN FINE (ACCORDING TO THE INSPECTION CHECKLIST) AT 8 IN THE MORNING AND THEN EVAPORATE BY 7 PM FOR MY RIDE HOME RAISES MANY QUESTIONS. THE QUESTIONS RAISED RANGE FROM BENIGN TO MALICIOUS DEPENDING ON THE LEVEL OF ANXIETY I AM EXPERIENCING AS I DRIVE. I HAVE BEEN MONITORING MY OIL CONSUMPTION CAREFULLY AND THE CAR IS NOT BURNING OIL EGREGIOUSLY AT PRESENT. I HAVE NEVER BEEN ABLE TO AFFORD THE DEALER MAINTENANCE PRICES BUT I HAVE BOUGHT MY CAR TO OVER 244,000 MILES WITH WHAT CARE I COULD AFFORD TO GIVE IT. I HAD HOPED FOR AT LEAST 300,000 MILES, BUT I DO NOT KNOW HOW MUCH OTHER DAMAGE MAY HAVE BEEN CAUSED BY THIS EVENT." PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).*CC

I HAD THE HONDA AIRBAG RECALL DONE ON 8/3/2015. WHILE DRIVING THE CAR ON 8/6/2015, THE SRS SYSTEM OFF INDICATOR LIGHT CAME ON AND THEN WENT OFF. THIS LIGHT WAS NOT A PROBLEM BEFORE THE RECALL WAS DONE BUT NOW HAS US WONDERING WHAT IS THE STATUS OF OUR RESTRAINT SYSTEM.

TL* THE CONTACT OWNS A 2002 HONDA CR-V. WHILE DRIVING APPROXIMATELY 45 MPH, THE CONTACT'S VEHICLE CRASHED HEAD ON INTO ANOTHER VEHICLE. THE FAILURE OCCURRED AS THE VEHICLE CRESTED THE TOP OF A HILL AND THE CONTACT REACHED UP TO PULL DOWN THE SUN VISOR. IMMEDIATELY AFTERWARDS, THE DRIVER AND PASSENGER SIDE AIR BAGS DEPLOYED AND FRAGMENTS FROM THE AIR BAGS BRUISED THE CONTACT'S HAND. THE CONTACT AND TWO PEOPLE FROM THE OTHER VEHICLE SUSTAINED INJURIES THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. BOTH VEHICLES WERE DESTROYED AND TOWED AWAY BY BOTH PARTIES' INSURANCE COMPANIES. THE FAILURE MILEAGE WAS 253,000. ...UPDATED08/20/15 *BF UPDATED 11/27/2015*JS

TL* THE CONTACT OWNS A 2002 HONDA CR-V. AFTER THE VEHICLE WAS SERVICED PER NHTSA CAMPAIGN NUMBERS: 15V370000 (AIR BAGS) AND 15V320000 (AIR BAGS), THE SRS WARNING LIGHT CONTINUED TO REMAIN ILLUMINATED. THEVEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THERE WAS A DEFECT WITH THE ELECTRICAL SYSTEM. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 170,000.

TL* THE CONTACT OWNED A 2002 HONDA CR-V. WHILE DRIVING 45 MPH, ANOTHER VEHICLE FAILED TO YIELD AND CRASHED INTO THE DRIVER SIDE OF THE CONTACT'S VEHICLE. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT SUSTAINED BACK, NECK, HEAD, AND LEFT HAND INJURIES THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS DESTROYED AND TOWED TO A SALVAGE YARD. THE VEHICLE WAS PREVIOUSLY REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 14V349000 (AIR BAGS). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 160,000. UPDATED 02/19/16*LJ *TR

TL* THE CONTACT OWNS A 2002 HONDA CR-V. THE CONTACT HAD THE VEHICLE SERVICED UNDER NHTSA CAMPAIGN NUMBER: 15V320000 (AIR BAGS) AND NHTSA CAMPAIGN NUMBER: 14V700000 (AIR BAGS). SHORTLY AFTER THE REPAIRS, THE SRS LIGHT ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE DEALER STATED THAT THE SRS COMPUTER WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 107,000. UPDATED 01/27/16*LJ *CN

[XXX] [XXX] CALHOUN GA 30701 MY A/C COMPRESSOR HAS WENT OUT AGAIN FOR THE 3RD TIME. WE HAVE PAID HONDA HENNESSY OF WOODSTOCK A TOTAL OF $6000.00 IN THE PAST 5 YEARS FOR THIS. WE BOUGHT THIS HONDA CR-V WITH ONLY 3 MILES. I HAVE HAD NOTHING BUT PROBLEMS WITH THIS VEHICLE. ALSO MY DRIVER SIDE SEAT RECLINES BACK AND FORTH WITH OUT EVEN USING THE LATCH. MY DOOR LOCKS DO NOT EVEN WORK THEY HAVE HAD TO BE PRIED OPEN AND I HAVE TO LEAVE THE KEY IN THE IGNITION SWITCH OR IT WON'T START. INVALID VIN INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).' *JB

TL* THE CONTACT OWNS A 2002 HONDA CR-V. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V320000 (AIR BAGS) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

THE AC COMPRESSOR STOPPED WORKING THROWING THE BELTS OUT OF THE CAR. THIS HAPPEN 6 YEARS AND 4 YEARS AGO TWICE.

TL* THE CONTACT OWNS A 2002 HONDA CR-V. WHILE DRIVING AT APPROXIMATELY 40 MPH, THE BRAKE PEDAL WAS DEPRESSED BUT THE VEHICLE FAILED TO STOP WITHOUT WARNING. THE CONTACT PULLED THE VEHICLE INTO A PARKING LOT AND TURNED OFF THE IGNITION. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE THROTTLE FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 120,000. THE VIN WAS UNAVAILABLE.

THE SRS LIGHT ON MY INSTRUMENT PANEL RECENTLY ACTIVATED WHICH I FIGURED WAS A RESULT OF THE RECENT AIR BAG RECALL AND WOULD BE RECTIFIED WHEN THE DEALER REPLACED THE AIR BAG PARTS AS PART OF THE RECALL. UNFORTUNATELY, AFTER HAVING BOTH PASSENGER AND DRIVER AIR BAG RECALL WORK COMPLETED ON 6/30/15, THE SRS LIGHT REMAINS LIT. COST OF REPAIR WAS ESTIMATED BY DEALER AT $850 AND APPARENTLY NOT COVERED BY HONDA AS PART OF THE RECALL(!) EVEN THOUGH I WAS TOLD THE SRS SYSTEM CONTROLS BOTH THE AIR BAG AND SEAT BELT TENSIONING SYSTEMS. NOT SURE HOW THESE UNITS WOULD WEAR OUT OTHER THAN BY INTERNAL FAILURE SINCE THE AIR BAGS FORTUNATELY HAVEN'T EVER BEEN DEPLOYED- SURE SEEMS LIKE IT SHOULD BE A NO BRAINER RECALL ITEM GIVEN THE POTENTIAL LIFE SAFETY DANGER THE FAILURE OF THIS SYSTEM POSES.

TL* THE CONTACT OWNS A 2002 HONDA CR-V. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V351000 (AIR BAGS); HOWEVER, THE PARTS WERE UNAVAILABLE TO PERFORM THE REPAIRS. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2002 HONDA CR-V. THE CONTACT STATED THAT THE VEHICLE WAS REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 12V136000 (EXTERIOR LIGHTING) AND NHTSA CAMPAIGN NUMBER: 15V320000 (AIR BAGS) HOWEVER, THE BRAKE WARNING LIGHT REMAINED ILLUMINATED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 160,000.

I HAVE BEEN WAITING FOR HONDA TO REPLACE MY DRIVER'S AIRBAG. I CONTACTED MY LOCAL HONDA DEALERSHIP OVER THREE MONTHS AGO TO SCHEDULE A TIME FOR THE PASSENGER AIRBAG TO BE REPLACED. THEY'VE NEVER CALLED ME BACK. WHEN I CALL THEM, THEY TELL ME THE PART IS ON BACK ORDER. THE DEALERSHIP IS: MADISON HONDA, 280 MAIN ST, MADISON, NJ 07940. I WOULD LIKE MY VEHICLE SERVICED AS SOON AS POSSIBLE.

TL* THE CONTACT OWNS A 2002 HONDA CR-V. THE CONTACT RECEIVED A NOTICE FOR NHTSA CAMPAIGN NUMBER: 14V70000 (AIR BAGS) IN FEBRUARY OF 2015; HOWEVER, THE DEALER STATED THAT THE PART WAS NOT AVAILABLE. THE CONTACT FELT THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNED A 2002 HONDA CR-V. WHILE DRIVING AT 25 MPH, ANOTHER VEHICLE CRASHED INTO THE PASSENGER SIDE OF THE CONTACT'S VEHICLE. THE AIR BAGS DEPLOYED AFTER THE IMPACT. AS A RESULT, THE CONTACT SUSTAINED WRIST CUTS THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 180,000.

TL* THE CONTACT OWNS A 2002 HONDA CR-V. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 14V351000 (AIR BAGS) AND 14V349000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2002 HONDA CR-V. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 14V70000 (AIR BAGS), 14V351000 (AIR BAGS), 12V486000 (ELECTRICAL SYSTEM, VISIBILITY) AND 12V136000 (EXTERIOR LIGHTING); HOWEVER, THE PARTS NEEDED TO REPAIR THE VEHICLE WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

THE VEHICLE HAS PENDING AIRBAG RECALLS (NHTSA RECALL NUMBER: 14V-351 AND 14V-349) FOR THE TAKATA-BRAND AIR BAG INFLATORS SINCE THE END OF 2014. I HAVE BEEN ABLE TO HAVE THE PASSENGER SIDE AIRBAGS REPLACED, BUT, AFTER MULTIPLE CALLS TO THE DEALER, I CONTINUE TO BE TOLD THAT THE DRIVER?S SIDE PARTS ARE ON NATIONAL BACK ORDER. I FIND THIS UNBELIEVABLE, AS THE REASONS FOR THESE RECALLS HAVE BEEN GRIEVOUS INJURY AND EVEN DEATH TO DRIVERS. THE HONDA DEALERSHIP SEEMS INCREDIBLY NONCHALANT ABOUT THIS ISSUE. THE INABILITY TO FIX THESE LIFE-THREATENING SAFETY RECALLS BY BOTH HONDA AND TAKATA SHOULD BE LOOKED INTO BY THE AUTHORITIES. THANK YOU. *TR

TL* THE CONTACT OWNS A 2002 HONDA CR-V. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V351000 (AIR BAGS) HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 4/29/15*CN THE CONSUMER STATED THE VEHICLE WAS REPAIRED. 05/05/15*JB

TL* THE CONTACT OWNS A 2002 HONDA CR-V. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 14V349000 (AIR BAGS) AND 14V351000 (AIR BAGS); HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2002 HONDA CR-V. WHILE DRIVING APPROXIMATELY 40 MPH, THE PASSENGER SIDE AIR BAG WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V351000 (AIR BAGS); HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 252,000.

THIS IS FOR MY HONDA CRV 2002, WE HAVE ENOUGH TROUBLE FOR THIS CAR FROM AIRBAG TO POWER WINDOWS AND NOW IS THE IGNITION KEY THATS LOSING CONTACT, THE CAR WONT START AFTER 5 OR 6 TIMES OF TRYING TO TURN THE KEY TO START MODE. I SEARCHED ONLINE AND FOUND THAT THIS IS A KNOWN PROBLEM FOR THIS CAR. I CALLED HONDA AND THEY SAID THAT THEY'RE NOT AWARE OF THIS ISSUE. IM WRITING THIS EMAIL TO GET SOME HELP FROM YOU TO ADDRESS THIS ISSUE. I DONT KNOW WHY HONDA ALWAYS PLAY THIS GAME OF NOT HELPING OUT THE CONSUMERS RIGHT AWAY, THEY ALWAYS WAIT UNTIL SOMEONE GETS HURT OR DIE BEFORE THEY ACT ON THIS KIND OF ISSUE. THIS IGNITION SWITCH IS VERY DANGEROUS, WHAT IF MY CAR STALL IN THE MIDDLE OF THE FREEWAY? THIS IS VERY VERY DANGEROUS AND SCARY... THANKS FOR YOUR HELP

TL* THE CONTACT OWNS A 2002 HONDA CR-V. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 14V700000 (AIR BAGS) AND 14V351000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

WHILE DRIVING, I FELT EXCESSIVE SMOKE AND HEAT COMING FROM THE POWER WINDOW MASTER SWITCH. I IMMEDIATELY TOOK IT TO A MECHANIC AND HE TOLD ME THAT FOR SOME REASON EXCESSIVE HEAT WAS GENERATED IN THE SWITCH AND THIS COULD HAVE POTENTIALLY MELTED THE SWITCH OR COULD HAVE CAUSED A FIRE. I DISCOVERED HONDA CRV YEAR 2002-2006 HAVE A "NHTSA CAMPAIGN NUMBER: 12V486 , HONDA'S CAMPAIGN ID: S61" FOR RECALL ON POWER WINDOW MASTER SWITCH. BUT MY SPECIFIC VIN NUMBER ISN'T COVERED UNDER IT. I CONTACTED HONDA "PRODUCT CONCERNS" DEPARTMENT AS I EXPERIENCED EXACTLY THE SAME WHAT THE NHTSA CAMPAIGN NUMBER: 12V486000 IS COVERING. I WANTED HONDA TO ACKNOWLEDGE MY ISSUE AND INITIATE AN ENGINEERING ANALYSIS FOR MY VIN# AND PROVIDE ME WITH THEIR FINDINGS. BUT THEY TOLD ME THEY CAN REGISTER MY COMPLAINT (#N012015-03-1601127) BUT THEY WON'T DO ANYTHING AS MINE ISN'T IDENTIFIED IN AFFECTED VEHICLES UNDER CAMPAIGN ID 12V468. THE REGIONAL MANAGER OF PRODUCT CONCERNS ALSO TOLD ME THAT THEY DON'T KNOW IF ANY PAST WORK WAS DONE ON MY VEHICLE THAT CAUSED THIS. I AM THE OWNER OF THIS VEHICLE SINCE MARCH 2008 AND DID NOT GET ANY WORK DONE ON MASTER SWITCH AND IT WORKED FINE UNTIL SATURDAY, MARCH 1, 2016. NOT ONLY THIS, MY COMPLAINT ASKS FOR AN ENGINEERING ANALYSIS, A PROPER TECHNICAL DIAGNOSIS TO IDENTIFY WHAT IF THERE IS ANOTHER BATCH MANUFACTURED AT A DIFFERENT PLANT/VENDOR/COUNTRY THAT IS ALSO POTENTIALLY AT RISK AS WHAT CAMPAIGN 12V486 WAS. WE WON'T KNOW UNTIL HONDA DOES THE DIAGNOSIS BUT AS OF NOW, THEY SEEM TO BE LEAST BOTHERED. IN TEXAS,YOU CANT LIVE WITHOUT WINDOWS WHEN A/C ISN'T WORKING. THIS VEHICLE IS ALMOST USELESS WITHOUT WINDOWS. PLEASE INITIATE AN ENGINEERING ANALYSIS WITH HONDA AND HAVE THEM LOOK INTO IT AS MY EXPERIENCE WAS EXACTLY THE SAME LISTED IN CAMPAIGN 12V486. SMOKE, EXCESSIVE HEAT, RISK OF POTENTIAL MELT/FIRE. NEED YOUR HELP TO ENFORCE QUALITY AND SAFETY OF VEHICLE OWNERS. *TR

TL* THE CONTACT OWNS A 2002 HONDA CR-V. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 14V351000 (AIR BAGS) AND 14V349000 (AIR BAGS), HOWEVER, THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

DIFFICULTY OBTAINING APPOINTMENT TO REPLACE DRIVER'S SIDE AIR BAG PER SAFETY RECALL NOTICE.THE HONDA DEALERSHIPS IN MY AREA ARE TELLING ME THE DRIVER'S SIDE AIR BAG IS BACK ORDERED. I HAD AN APPOINTMENT TO HAVE THIS PART REPLACED ON MARCH 2, 2015, HOWEVER THE DAY BEFORE MY APPOINTMENT THE DEALERSHIP PHONE TO CANCEL AND TOLD ME THE PART WOULD BE IN THE FIRST WEEK OF APRIL. NO FOLLOW UP PHONE CALL OCCURRED, SO I CONTACTED THE DEALERSHIP TODAY AND WAS TOLD THE PART WILL NOT BE AVAILABLE UNTIL JUNE. THIS MAY BE TRUE, HOWEVER I WANT TO VERIFY THIS IS, IN FACT, THE CASE.

THE VEHICLE HAS PENDING AIRBAG RECALLS (NHTSA RECALL NUMBER: 14V-351 AND 14V-349) FOR THE TAKATA-BRAND AIR BAG INFLATORS. I HAVE REPEATEDLY CONTACTED THE LOCAL HONDA DEALERSHIP AND AMERICAN HONDA CUSTOMER SERVICE ABOUT THESE RECALLS.HOWEVER, I HAVE BEEN TOLD BY HONDA REPEATEDLY THAT THEY DO NOT HAVE THE PARTS TO COMPLETE THE RECALLS FOR MONTHS. HONDA'S INABILITY AND UNWILLINGNESS TO FIX SAFETY RECALLS SHOULD BE LOOKED INTO BY THE AUTHORITY. THANK YOU. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

2002 HONDA CRV. CONSUMER WRITES IN REGARDS TO A DEFECTIVE PASSENGER AIRBAG ISSUES. *SMD THE DEALER INFORMED THE CONSUMER, THE PART WAS NOT AVAILABLE. *JB

TL* THE CONTACT OWNS A 2002 HONDA CR-V. THE CONTACT STATED THAT THE SRS WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DETERMINED THAT THE BATTERY WAS LOW CAUSING THE FAILURE. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 45,000.

TL* THE CONTACT OWNS A 2002 HONDA CR-V. WHILE DRIVING AT 50 MPH, THERE WAS A NOISE COMING FROM THE FRONT OF THE VEHICLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBERS: 14V700000 (AIR BAGS), 14V351000 (AIR BAGS), AND 12V136000 (EXTERIOR LIGHTING); HOWEVER, THE PARTS NEEDED TO REPAIR THE VEHICLE WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.

WE TOOK THE CAR TO HONDA OF NANUET, NEW YORK A FEW MONTHS AGO FOR THIS AND OTHER SAFETY RECALLS AND WAS TOLD THEY WILL CONTACT WHEN THE PARTS ARE READY. BUT NOTHING HAPPENED.

TL* THE CONTACT OWNS A 2002 HONDA CR-V. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 14V351000 (AIR BAGS) AND 14V349000 (AIR BAGS); HOWEVER, THE PARTS NEEDED TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 5/18/15*CN THE CONSUMER STATED THE AIR BAGS WERE REPLACED ON MAY 1, 2015. UPDATED 05/29/15*JB

SUB: HONDA CR-V 2002 . REF; OUTSTANDING RECALL RECENTLY, IN YEAR 2014, WE BOUGHT USED HONDA CR-V 2002 FROM GWINNETT PLACE NISSAN, DULUTH, GA AND WAS TRYING TO FIND ANY OUTSTANDING RECALLS FOR THE VEHICLE. WE CONTACTED HONDA MOTOR COMPANY USA THROUGH PHONE AND FAX LINE FOR RECALL (CLAIM NO: [XXX]) THEY INFORMED ME, THEY HAVE NO ANY RECORD OR ANY INFORMATION FOR PARTICULAR VEHICLE AS PER THEIR REPRESENTATIVE ACKNOWLEDGEMENT. THEY ALSO INFORMED US THAT WE HAVE TO FIND ANY RECALL BY OURSELVES. NOW, WE DON'T KNOW HOW TO HANDLE THIS KIND OF PROBLEM. OUR AND OTHER PEOPLE'S SAFETY IS VERY IMPORTANT FOR US. MANUFACTURE IS NOT WILLING TO GIVE ANY CO-OPERATION FOR THE RECALL OR GUIDE US WHAT WE CAN DO TO SOLVE THIS MATTER. PLEASE GUIDE US, WHAT KIND OF AN ACTION OR PROCESS TO HANDLE THESE PROBLEMS. THANK YOU FOR YOUR TIME AND CONSIDERATION C.C.TO:HONDA MOTOR COMPANY USA *TR

TL*THE CONTACT OWNS A 2002 HONDA CR-V. THE CONTACT RECEIVED NHTSA CAMPAIGN NUMBER: 14V349000 (AIR BAGS) HOWEVER THE PART FOR THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2002 HONDA CR-V. THE CONTACT STATED THAT THE SRS WARNING LAMP ILLUMINATED SEVERAL TIMES. AS THE FAILURE PROGRESSED, THE LIGHT STARTED FLASHING ON THE FRONT PASSENGER SIDE INTERMITTENTLY, INDICATING THAT THE FRONT PASSENGER SIDE AIR BAG WAS DEACTIVATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBERS: 14V700000 (AIR BAGS), 14V351000 (AIR BAGS), 14V349000 (AIR BAGS), 13V132000 (AIR BAGS), 11V260000 (AIR BAGS), 10V041000 (AIR BAGS) AND 04V255000 (AIR BAGS). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2002 HONDA CR-V. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V349000 (AIR BAGS); HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL*THE CONTACT OWNS A 2002 HONDA CR-V. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER:14V351000 (AIR BAGS) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2002 HONDA CR-V. THE CONTACT RECEIVED NOTIFICATION OF NHTSA NUMBERS: 15V320000 (AIR BAGS), 14V700000 (AIR BAGS) AND 12V136000 (EXTERIOR LIGHTING) HOWEVER STATED THAT THE PARTS NEEDED FOR THE RECALL REPAIR WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2002 HONDA CR-V. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN NUMBERS: 14V700000 (AIR BAGS) AND 14V351000 (AIR BAGS) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO REPAIR THE VEHICLE. THE DEALER WAS UNABLE TO INFORM WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2002 HONDA CR-V. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V351000 (AIR BAGS); HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

02/06/2015 CONTACTED HONDA OF VACAVILLE CA REGARDING NHTSA RECALL 14V-349. WAS TOLD "THE PART IS ORDERED". PLACED MULTIPLE CALLS TO DEALER REQUESTING UPDATES. NO INFORMATION GIVEN UNTIL 4/23/2015 WHEN I RECEIVED A CALL STATING THE PART WAS IN BUT THE SERVICE COULD NOT BE COMPLETED UNTIL 4/25/2015. FURTHERMORE I WAS TOLD IT WOULD TAKE 4 HOURS EVEN THOUGH THE RECALL NOTICE STATED THE REPAIR WOULD TAKE 42 MINUTES. FROM START TO FINISH IT HAS TAKEN HONDA OF VACAVILLE CA, 78 DAYS TO COMPLETE THE SERVICE ON THIS RECALL NOTICE. *TR

TL* THE CONTACT OWNS A 2002 HONDA CR-V. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V349000 (AIR BAGS) HOWEVER, THE PART NEEDED TO PERFORM THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 7/7/15*CN THE CONSUMER STATED THE AIR BAGS WERE REPAIRED. UPDATED 07/14/15*JB

TL* THE CONTACT OWNS A 2002 HONDA CR-V. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER FOR NHTSA CAMPAIGN NUMBER: 14V351000 (AIR BAGS). THE PASSENGER SIDE AIR BAG INFLATER WAS REPLACED, BUT THE PART WAS NOT AVAILABLE FOR MONTHS TO REPLACE THE DRIVER SIDE AIR BAG INFLATOR. THE DEALER DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2002 HONDA CR-V. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V351000 (AIR BAGS) HOWEVER, THE PARTS NEEDED WERE UNAVAILABLE TO PERFORM THE REPAIRS. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2002 HONDA CR-V. THE CONTACT STATED THAT THE FRONT PASSENGER SIDE WINDOW WOULD NOT OPERATE AND FAILED TO CLOSE. THE VEHICLE WAS TAKEN TO THE DEALER, WHO DIAGNOSED THAT THE FRONT PASSENGER SIDE POWER WINDOW SWITCH FAILED AND A BURNING ODOR WAS PRESENT COMING FROM THE SWITCH. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 140,000.

TL*THE CONTACT OWNS A 2002 HONDA CR-V THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN ID NUMBERS: 14V351000 (AIR BAGS) AND 14V349000 (AIR BAGS) AND STATED THAT THE PARTS NEEDED WERE UNAVAILABLE TO REPAIR THE VEHICLE. THE DEALER WAS UNABLE TO INFORM WHEN THE PARTS WOULD BECOME AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

2002 HONDA CR-V. CONSUMER WRITES IN REGARDS TO AIRBAGS RECALL NOTICE ISSUES. *SMD THE CONSUMER WAS INFORMED THE PARTS WERE ON BACK ORDER. *JB