2018 Honda CR-V Complaint Log

I am writing to report noncompliance with the fuel pump recall for 2018 Honda CRVs. I was unable to find a place to report such noncompliance, so I ask that you refer this complaint ot the appropriate enforcement unit of the NHTSA. Since the recall was announced last spring, I have on three occasions asked my Honda dealer/service provider (Honda of Princeton) when my fuel pump will be replaced. Each time they have said that no fuel pumps are available and have added that there is not really a problem and that if my fuel pump malfunctions, they will replace it immediately --- which of course goes against the spirit of the recall, which is to avoid preventable accidents due to fuel-pump malfunctioning. They have been giving me later and later dates for a replacement fuel pump, and it appears that compliance with the NHTSA recall is in an ever receding future.

I talked to other people who has the same issue with me, bad head gasket , fuel injector an vsa module going bad, I'm having all 3 issues at the same time

The contact owns a 2018 Honda CR-V. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2018 Honda CR-V. The contact stated while driving 72 MPH, the vehicle independently turned off; however, the contact was able to restart the vehicle. The contact activated the hazard lights and pulled over to the side of the road. The vehicle was towed but was not diagnosed or repaired. The manufacturer was notified of the failure. The contact received notification of NHTSA Campaign Number: 23V858000 (FUEL SYSTEM, GASOLINE); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure but was unable to confirm when parts would become available. The approximate failure mileage was 34,000. Parts distribution disconnect.

The contact owns a 2018 Honda CR-V. The contact stated while the vehicle was parked, there was an abnormal odor coming from the vehicle. No warning light was illuminated. The vehicle was taken to an independent mechanic where it was diagnosed with an internal coolant leak into the cylinder. The contact was informed that the engine needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure. The failure mileage was approximately 108,000.

Keyless start system problem. The car turns on accessory mode without the key being inside. The battery drains which triggers the anti theft alarm. The car is not able to be opened with the keyless remote. You have to use a manual key. During the day the car won't unlock or the trunk won't open unless you use the manual key to open the car and then start the engine.

Our 2018 Honda CR-V has had steering issues since (first noticed) approx one year after purchase. The steering is "sticky," especially at highway speeds, and worse after the vehicle is hot (after being driven for awhile). We once took it to a Honda dealer, complaining of this issue, and the technician assigned was very flippant, drove it around the block (not at highway speeds) and dismissed our concerns, saying there was nothing wrong. Recently, we read about a RECALL of 2022-25 Honda CR-Vs for this EXACT same issue. (The issue/problem in the recall of 2022-25 model years is EXACTLY what we are experiencing in our 2018 CRV: sticky steering that is substantially worse at high speeds and after the vehicle has been driven awhile. We are very concerned, because our steering "sticks" ALWAYS at highway speeds when warm/hot. Can you somehow evaluate our vehicle, because the technician/dealer does not seem interested or concerned.

I understand that the NHTSA has an investigation ongoing after an unspecified number of owners reported serious problems with the differential. The investigation covers as many as 1.7 million 2018-2022 Honda CR-V. My Honda 2018 with 74,400 miles was just diagnosed with this problem. A pinion seal is leaking. The mechanic said this should not happen with such low miles.

When you turn on the car, all warning lights come on, ALL error messages that can be displayed are displayed, and safety features become disabled. The systems resets after you turn the car on & off at least 5 times but the issue always reappears. Error codes P0172 & P219C have been detected during the issue. The dealer replaced the fuel injectors to remedy the issue.

Phantom braking episode with no reason, no collision but driver was pretty shaken up travelling at 80km to 0km. Second time this has happened on this vehicle.

The contact owns a 2018 Honda CR-V. The contact stated while driving 45 MPH, the vehicle jerked and made an abnormal popping sound. No warning lights were illuminated. After researching, the contact linked the failure to NHTSA Campaign Number: 18V663000 (Steering). The vehicle was taken to the local dealer, where it was determined that the rack and pinion needed to be replaced. The vehicle was at the dealer for a month before being repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 128,251.

The contact owns a 2018 Honda CR-V. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2018 Honda CR-V. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2018 Honda CR-V. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. The manufacturer was not made aware of the issue. Parts distribution disconnect.

i have been waiting since February 2024 for the recalled fuel pump to be replaced in my 2018 Honda CRV. I have not heard from anyone. I want to file a complaint, for the delay.

All system failure lights are on , emission failure, brake system, brake, hold system,power steering, vehicle stability, hill start assist, adaptive cruise, collision mitigation, road dept, electric parking. These lights stay on for a few days then turn off. Was able to get to dealership to have codes read. Determined to be fuel injectors need replaced at cost of $1800.

This might very well be linked/associated with recent recall for newer Honda CRVs 2022+ for the steering gearbox. Intermittently I'm hearing a creaking noise when steering to the left. I tried to get the dealer to reproduce the issue, and it happened twice while test driving in the lot, but a very faint noise. The dealer couldn't pinpoint the exact issue. The other thing which started happening alongside this creaking noise, is on slow highway speeds and curvy roads, I feel the steering wheel very tight and it seems to stick to the left side, and when I put pressure to turn right/make it straight, it feels like a very sudden movement. This is a safety issue, very likely if this increases, could cause an accident if I can't turn correctly. There are very similar complains by other Honda CR-V owners, and this merits an investigation and recall. I had a full 60K maintenance performed, where the dealer recommended a tie rod change, they replaced, replaced front brakes/rotors and had alignment done as part of that too, they did a complete check of everything under the car, and found no issues.

American Honda sent me a letter notifying of recall for fuel pump issue in February of 2024 and a followup letter in May 2024. I called you on September 27, 2024 and was told to call American Honda. I called them that day and was told parts would probably be available in late October or early November. I called them again today and they transferred my call to a local Honda dealership (Penske on 96th St in Indianapolis). The dealer indicated they had trouble getting parts from Honda and to call back in a month. This issue has been know for nearly a year and Honda has done nothing.

I was driving through an intersection and my car said "BRAKE" and started flashing on my dash. I was accelerating, but my car slammed on the brakes without me hitting my brake petal. The car behind me almost hit me. I called Honda Dealership. They stated my Sensor was probably dirty. I checked. It is not dirty. I called Honda Corporate. They told me I would have to take it in to a Honda Dealership, get it diagnosed (I would have to pay for this), then it would be submitted to them. I asked if they would reimburse me for this diagnosis, they said only if it resulted in a recall. I am pregnant. I do not feel safe when my car randomly slams on the brakes while I am driving almost causing an accident!

The contact owns a 2018 Honda CR-V. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The local dealer was contacted and confirmed that the parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated while driving at an undisclosed speed, the vehicle stalled with no warning light illuminated. The dealer was contacted. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 40,000. Parts distribution disconnect.

The contact owns a 2018 Honda CR-V. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel system, Gasoline); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

There are actually two issues that are going on with this car. First off, on three separate occasions, while driving at 70 mph on the freeway in traffic, my car has braked for me and the collision warning went off. However, there was nobody in front of me. The person behind me almost rear ended my vehicle on the last occasion this has happened. Now, my car is undrivable. Three times, ALL my sensor lights went off. The first time, we changed the battery, thinking the battery was dying. The second time, we took it to Affordable Autobody in Murrieta, CA. They ran a diagnostic and stated that we did not reset the computer when the battery was changed. The third time ALL the sensor lights went on, we took it to DCH Temecula, CA. They ran a diagnostic and said that it was the fuel injectors. Our mechanic stated that the fuel injectors are going bad due to a bad fuel pump. My car has been sitting at the dealership for more than a week, undrivable. We contacted claims department, but no action has been taken. DCH Temecula states they have no available fuel pumps and will not fix the injectors unless the claims department orders it. I have left without a loaner car, stranded. Nobody seems to be taking this seriously and there is no time frame as to when this situation will be fixed. It is becoming a huge inconvenience not having a way to get to work. Please help!

The contact owns a 2018 Honda CR-V. The contact stated that while driving approximately 20 MPH, the message "Brake" displayed on the instrument panel and the Forward Collision Avoidance system erroneously activated, causing the vehicle to abruptly stop in the middle of the roadway. During the failure, there were no other vehicles nearby to cause the Forward Collision Avoidance system to become activated. The contact stated that previously while driving at various speeds the "Brake" message was displayed but the vehicle did not stop. The vehicle was taken to the local dealer, but the cause of the failure was not yet determined. The manufacturer was notified of the failure. The contact was informed of NHTSA Action Number: EA24002 (FORWARD COLLISION AVOIDANCE). The contact stated that the vehicle had experienced the failure listed in the investigation. The failure mileage was 82,000.

The contact owns a 2018 Honda CR-V. The contact stated that while driving approximately 20 MPH, the Forward Collision Avoidance system erroneously activated, causing the vehicle to abruptly stop in the middle of the roadway. During the failure, there were no other vehicles or structures nearby to cause the system to become activated. The vehicle was taken to the local dealer. The cause of the failure was not yet determined. The manufacturer was notified of the failure. The failure mileage was 82,000.

The contact owns a 2018 Honda CR-V. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline); however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2018 Honda CR-V. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The contact stated that the vehicle was difficult to start. An unknown local dealer was contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 75,000. Parts distribution disconnect.

My 2018 CRV 1.5L turbo with 70,000 mi. I have replaced the turbocharger high pressure fuel pump, low pressure fuel pump twice AC compressor The radio display keeps changing by itself every warning light in the display has popped on several times all at once, all this within a 6-month period also car lost power when diving on highway.

While driving all the warning lights for every vehicle system came on. I was just pulling onto a highway when this occured and was not sure to pull to the side for fear vehicle was going to have a problem, especially when the alerts for break system failure came on.

While driving on the highway (freeway) vehicle stall , went to a suddenly almost complete stop, risking to be rear ended by the car behind us.

Our vehicles air conditioning went out due to the AC Shaft Seal failing on the vehicle, which had its warranty extended by the NHTSA. Honda replaced this part after it failed over the extended warranty but also statted that due to it failing, the entire AC system went out because the compressor blew and sent parts theough out the entire AC system. Honda is not willing to replace the AC system that went out due to the seal failing. This seems inappropriate on our end because they new the failure could happen, did not part us to the potential risks, allowed for it to fail, and want to charge us the cost of repairs for the entire AC system that broke due to the part they new would fail, failing.

American Honda states they do not have parts to address my 2018 Honda CRV LX fuel pump problem. Our local Honda dealer Charlie's Honda Augusta, Maine does not have parts available to them, so they say. However, my mechanic was told by a number of Honda parts dealers that they do have the parts but are not allowed to sell them (illegal) to anyone but a Honda dealer. Also, Charlie's Honda and Lee Honda Auburn, Maine say they must charge me for $150 for an engine diagnostic before they will look at my vehicle. So, I had my mechanic install a Delphi 2270N fuel pump assembly for $700. This recall has been open since December 2023, winter is coming and I want a safe vehicle to drive. I feel that Honda has engaged in deceptive practices and has become another Boeing. I would like to recoup any monies that I can from Honda for this repair since American Honda and Charlie's Honda have proven to be less than cooperative. Also, American Honda will not remove the recall against my vehicle without paying for a $150 engine diagnostic fee at Charlie's Honda after my car has been fixed and is running well. I think NHTSA needs to allow non-dealer mechanics to do repair work on recalls, charged back to the recalled vehicle manufacturer and the auto companies need to make sure the non-dealer mechanics have access to repair parts. I have contacted American Honda and Honda Motor Co. - Japan.

Steering wheel sticks when trying to turn right or left after being stopped.

While driving on a two lane road at about 40-45 mph, the steering wheel suddenly started pulling to the left and the car felt like it was slowing down. The mpg indicator line in the instrument cluster turned red. The steering wheel was resistant to my attempt to correct, but I was able to get back into the center of my lane, and the mpg indicator line went back to white. Fortunately the dealership we use was on our way home so we went straight there.

At this moment I do not have any incidents or ongoing problems with the car. I do want to prevent this therefore I am reaching out to complain about the long wait-time. The recall has been issued for a long time and I still have not been able to get the replacement of the part, waiting on the go-ahead from Honda. I am hoping it can be done in a timely manner to prevent a possible issue in the future.

The contact owns a 2018 Honda CR-V. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline); however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2018 Honda CR-V. The contact stated that while driving at an undisclosed speed and accelerating, the steering wheel became inoperable. The contact stated that several unknown warning lights were illuminated. The vehicle was not diagnosed or repaired. The manufacture was notified of the failure. The approximate failure mileage was 76,320.

Charlie's Honda (Augusta, Maine) and Lee Honda (Auburn, Maine) have told me that they require an upfront diagnostic fee of $150 in order to put my car in line for a new fuel pump motor, which they don't have. Why should I pay a penny for a recall problem that Honda created using substandard materials in my 2018 Honda CRV LX. I had the fuel pump replaced by my mechanic Richard Beaulieu of Beaulieu's Upright Auto Repair, Augusta, Maine 04330. He tried to purchase the fuel pump motor from Honda parts distributors, which he was told they have in stock but can't sell them to anyone except a Honda dealership. So, we had to settle for an after market Delphi p/n 2270N fuel pump assembly $709.99. All I want is for Honda to cover the new fuel pump cost, for a problem they created. Honda USA called me today that unless I visit a Honda dealership and pay their diagnostic fee that they will not clear the recall flag on my vehicle. Talk about highway robbery! I have an open NHTSA complaint number #11609831. I trust my mechanic for diagnostics more then Honda's. Why issue these safety recalls if it's only a money grab for the dealerships? Winter is approaching and I don't want to be left stranded side of the road with Honda's defective fuel pump. My car is running fine, actually better as it idles more smoothly and has better acceleration.

The vehicle has presented this issue twice now: The first: I was driving through a rural area at around 25 mph. As I approached a set of train tracks, I slowed down, knowing that the entrance to the train tracks was pretty rough. As I started across the train tracks, the car suddenly and rapidly applied the brakes. At this point, the audible and visual braking alerts were activated. I tried to use the accelerator to override the random braking and get off of the train tracks, but the car just revved without moving. At this point, I realized that the car had somehow shifted into neutral. Once I shifted it back into Drive, the car resumed normal operation. There were vehicles behind me that had to stop rapidly in order to avoid rear-ending me, and the situation left me temporarily stranded in the middle of the train tracks. The second: I was driving at around 35 mph with the cruise control set. A car from the right lane pulled in front of me, and while it was a quick lane shift, they had plenty of room. Shortly after they switched lanes (but not immediately) the car abruptly applied the brakes, slowing aggressively enough that I was thrown forward in my seat. There were no visual or audible warning signals like are normally used with the automatic braking system. I applied the accelerator, and the car resumed normal operation.

The contact owns a 2018 Honda CR-V. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline); however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2018 Honda CR-V. The contact stated that while his wife was driving approximately 55-60 MPH, the cruise control mode and the lane mitigation systems became inoperable. Several unknown warning lights were illuminated. The Parking Brake, Hill Assist, Traction Control, TPMS, and the Electronic Stability Control were illuminated, and other unknown systems inoperable messages were displayed. The vehicle was taken to an independent mechanic, where it was reset, and the contact was informed that the failure might be caused by a misfire. The contact stated that the failure had become more frequent while driving. The vehicle was taken to the dealer, where it was diagnosed, and it was determined that 4 fuel injectors had failed and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 74,410. The VIN was not available.

Forward Collision Warning breaking even though nobody is in front of me.

I was driving at approx 40mph with no cars or other objects in front of me. The automatic brake mitigation system suddenly engaged with flashing brake signal, beeps, and sudden hard brake. If a car had been behind me, it would have been a fender bender. This has never happened before. I have now turned that feature off. I have not reported this to the dealer.

Sticky steering making driving difficult from faulty power steering gearbox. Experienced unusual steering while on the highway that cost lost of control without an accident. Please reference Service Bulletin 18-103 attached.

I was driving 50-55 mph on a two lane road. The car in front of me was 3 car lengths ahead and the car on my right side was approaching from behind. As I drove under an overpass my car jerked forward almost coming to a complete stop. I jerked forward and then back into my seat back. I had my ID badge on my front seat and it flew to the floor. As the car was jerking to almost stop the brake light on the dashboard flashed off and on a few times. I was lucky I was not hit from behind with how quickly the car stopped me but did not come to a complete stop, just slammed the brakes on quickly.

Since my Honda dealership (Charlie's Motor Mall) has no recall parts and doesn't know when they will get them, I had our mechanic order the part from Honda to replace the recalled part. No Honda dealership or parts distributor are allowed to sell this part. So, I have asked our mechanic to install an after-market fuel pump instead. Honda sounds like they are breaking the law. How can they order another business that has the parts in stock not to sell them? Winter is approaching and all I want it is a safe vehicle to drive. Our local Honda dealerships (Charlie's Motor Mall and Lee Honda) state there is nothing they can do without doing a $150 diagnostic on my engine. Shouldn't this work be covered by the recall? This sounds very dangerous to have an identified vehicle problem and not having it fixed ASAP. So, I am having the new after market fuel pump installed and will be forwarding the bill to Honda for reimbursement. Honda needs a trip to the woodshed!

The contact owns a 2018 Honda CR-V. The contact stated that while operating the vehicle, the steering wheel became temporarily firm and was difficult to turn while at the center position, causing the driver to turn the steering wheel with additional force, causing the vehicle to experience oversteer. The cause of the failure was not yet determined, and the vehicle was not repaired. The manufacturer and local dealer were notified of the failure, but no assistance was provided. The failure mileage was 40,000.

1. Steering, and yes available for inspection 2. Steering wheel sticks, making me over correct and turn more than needed. 3. No 4. No 5. No

The contact owns a 2018 Honda CR-V. The contact stated that while attempting to start the vehicle, the vehicle failed to start. In addition, several unknown warning lights were illuminated. The vehicle was jump-started; however, the failure persisted. The vehicle was taken to an independent mechanic; however, the contact was informed that there were too many fault codes displayed. The contact was advised to take the vehicle to the dealer. The vehicle was taken to the dealer several times; however, the unknown warning lights were no longer illuminated. The dealer was unable to duplicate the failure. The contact stated that the battery had been replaced each year since the vehicle was purchased in 2020. The vehicle was taken to the dealer, where it was diagnosed with four failed fuel injectors. The contact was informed that the fuel injectors needed to be replaced. The vehicle was repaired. The manufacturer was made aware of the failure, and a case was filed. The contact was informed that the repair was not covered under warranty or recall. The failure mileage was approximately 25,000.

The contact owns a 2018 Honda CR-V. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

I was driving my mother's 2018 Honda CR-V at a steady rate of about 30 mph when there was a warning chirp and the car suddenly braked hard and came to a complete stop. At that time, I was at least 30 feet behind the car in front and both my car and the one in front were traveling at the same speed. I can only assume that the collision avoidance system kicked in unexpectedly. After stopping, I restarted the car and proceeded normally, with no warning lights showing.