2020 Honda CR-V Complaint Log

The contact owns a 2020 Honda CR-V. The contact stated that while driving approximately 55 MPH, the vehicle suddenly decelerated with the check engine warning light flashing off and on. The vehicle was slowly driven to a nearby gas station. The vehicle was restarted and operated normally and was immediately driven to the local dealer. The local dealer was unable to determine the cause of the failure. The vehicle was not repaired. The contact stated that the failure had occurred once before. The manufacturer was not notified of the failure. The contact was informed of the NHTSA Action Number: PE25016 (ENGINE); and associated the failure with the NHTSA Action Number. The failure mileage was 27,327.

Several vehicles of the same year, make, and model were recalled for the fuel injectors but mine was not included. My car would not accelerate and became unsafe as I would try to move from stop lights, etc. I took my car into a repair shop and was told it was the fuel injectors. I would like to have my vehicle covered under this same recall as it is a hazard and I do not feel I should have to replace these on a newer car, especially when it is a known issue.

I am filing a complaint against Honda regarding the infotainment system in my Honda CR-V. When I connect an Android device, the system crashes consistently. Despite informing Honda of this issue, their response has been dismissive. They stated, “We tested it with an iPhone and found no problems,” completely disregarding the issue with Android devices. Safety Concern: The infotainment system freezing when an Android device is connected poses a significant safety issue. Functional infotainment is crucial for navigation, hands-free communication, and other essential functions while driving. Frequent crashes disrupt these functionalities, potentially leading to distracted driving and increased risk of accidents. Honda’s failure to address this problem compromises driver and passenger safety. Misleading Advertising: Honda advertises that their infotainment system works with Android devices, which is not my experience. This misleading advertising is deceptive and unfair to consumers. Warranty Information: My vehicle is under a certified warranty, yet Honda has failed to provide the necessary support and repairs to resolve the issue. Desired Resolution: I seek a thorough investigation by the FTC into Honda’s misleading advertising and failure to address legitimate safety concerns with their infotainment system. I also request that Honda be required to fix my vehicle so that the infotainment system works reliably with Android devices. Additionally, Honda should formally acknowledge the problem and improve their customer support and product testing procedures.

While driving my crv about 40 miles away from home, an all wheel drive system error alert came on the dash. The car seemed to slow as I was driving. I pulled over and parked turned the car off and re started it and it was ok. The error came back on and did not go off and this time the car did not feel safe to drive while accelerating to 20 mph there seemed to be a delay and feeling of wobbling. Had my car stopped at any point on the road this could have caused a major accident. It also felt unsafe

In 2 opportunities when I am going over a SPEED BUMP my SUV senses the bump as a possible hazard and stopped the car from 25 to 0 in a fraction of a second. BOTH Times I have had passengers with me. Almost got rear ended this last time. I went to the dealer the first time this happened and they did not give it enough importance and denied to disable it.

Failed fuel injections issue caused the electrical system to crash

Sticking steering wheel.Steering wheel sticks causing me to jerk wheel when turning curve.Yes, I took to Honda dealer and they ran test confirming problem. They said I need steering gearbox replaced. No warning lights occurred. About May 2024. It has gotten so bad now that I am afraid to drive it over 10 miles.

The contact owns a 2020 Honda CR-V. The contact received notification of NHTSA Campaign Number: 24V064000 (Air Bags); however, the part to do the recall repair was not yet available. The local dealer and other unknown dealers were contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

The high-pressure fuel pump in my vehicle failed. Unfortunately, this component is no longer available for inspection as it was repaired with a rebuild kit during repairs at the dealership. The failure of the fuel pump created a driving hazard. Due to insufficient fuel supply, the car exhibited erratic behavior, including the inability to maintain consistent speed. This caused the vehicle to drive at unusually low speeds, which impeded the flow of traffic. If this failure had occurred on the highway, it could have led to a fatal accident. To my knowledge, there has been no formal investigation into the failure of this component. The dealership rebuilt the high pressure fuel pump but did not conduct a thorough investigation into the root cause of the issue. The only indication of the impending failure was the activation of all warning lights on the dashboard when the car was started. Additionally, the vehicle became difficult to start. The first occurrence of this issue was on 06/08/2024, and the car became inoperable immediately after the initial warning signs.

The past year vehicle drivers side signal light and mirror light stays on when vehicle is turned off causing the battery to drain on the vehicle. Independent mechanic ran test unable to find issue. Multiple owners of the Honda crv are experiencing the same issue with out any help from Honda causing dangerous situation in operations vehicle. Turn signal randomly will go off when driving the vehicle or turning left signal won’t turn on sometimes.

It all begins with sticky steering wheel and got worse. Took to the dealership they first diagnosed as "transmission mount". After working on the car they said "Power Steering Rack" needs replacing. I am the single owner of this vehicle with only 28000 miles and just over 3 years of ownership. I am stunned at the cost of this repair (not covered by Honda) and the fact that this part may not be available for a long while according to dealership and it is unsafe to drive the vehicle. This is for sure a defective vehicle to lose a power steering rack at 28K miles and just over 3 years. Thank you!

This recall is unresolvable and is preventing Honda from certifying my vehicle to refinance it. The part is NOT broke, I can't fix it because it's not broke, and until all recalls are cleared on my vehicle, it can't be certified. This is RECALL INFORMATION [XXX] Issue: Honda Financial will NOT approve a loan without an outstanding recall. -Open Recall – See below -My vehicle is experiencing NO issues; the light/sensor is not impacted -I offered to have it replaced/fixed – Honda doesn’t allow this -I carry full insurance and am required to when the vehicle is financed. -I have a history of maintaining the vehicle; I don't believe that it’s my fault it’s not broken. -My vehicle is appropriate collateral for this car loan ECOA VIOLATION Honda Financial has violated the VA Fairness in Lending Act, Truth in Lending Act, and Equal Credit Opportunity Act. I am being denied a loan for no reasonable reason or plainly stated: Honda is denying creditworthiness based on collateral they deem doesn’t qualify, but there is NO remedy to qualify, and the only entity to qualify is the affiliate corporation of the lending institute. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The center display consul keeps changing the display. About 6 months ago it appeared to look like water was in the display. By the time I got to the dealer the screen was clear. I was told to take a picture if it happened again. I had approximately 26,000 miles on the car at the time. About a month later the screen went totally dark. I shut off the car and it restarted with a clear screen. About a month after that it went dark again. Restarting the car did not fix the problem but YouTube suggested a restart, which did fix the problem. Nox the A odometer will not reset. The reset option via the stalk or the dashboard computer option will fix the problem. Also, the text voice volume control will not operate. The car now has approximately 30,000 miles on it. I am going to the dealer tomorrow. This problem should not exist in a 4 year old car with 30,000 miles which I purchase new and have maintained meticulously

The contact owns a 2020 Honda CR-V. The contact stated that while driving at an undisclosed speed, the tire pressure warning light illuminated on the instrument panel. The vehicle was taken to the dealer, who diagnosed a failure with the TPMS. The vehicle was repaired, but the failure reoccurred. The manufacturer was not notified of the failure. The failure mileage was 30,000.

LAST 2 MONTHS THE STEERING WHEEL IS LIKE CATCHING ON SOMETHING. IT'S BEST DESCRIBED AS A STICKY STEERING. IT'S A HARD TO MAINTAIN STRAIGHT LINE SPECIALLY ON THE HIGHWAY. CAR HAS 60K MILES. WHEN YOU TURN THE WHEELS YOU CAN HERE AND FEEL CRACKING NOISE COMING FROM THE STEERING RACK.

The contact owns a 2020 Honda CR-V. The contact stated while attempting to start the vehicle, several unknown warning lights were illuminated with audible alerts. The contact stated the failure was intermittent. The vehicle was taken to a local dealer where it was diagnosed that the fuel injectors needed to be replaced. The contact stated Honda approved the repair of the vehicle; however, the parts for the repaired vehicle were not available. The manufacturer was not made aware of the failure. The failure mileage was 70,000.

Filed complaint #11587646 on May 8,2024. I'm uploading photo of the problem.

My AWD system is lit up. I saw that this was a reported issue by Honda that there’s issues with the rear differential motor. AWD Light ON: DTC C1851-1E/DTC C1851-18 Stored They should consider this a recall.

On 4/14/24, while driving ~45mph with no cars or other obstacles anywhere in sight, automatic braking engaged. It was out of the blue, and alarming. Fortunately, no car was behind me, so no accident occurred. I had no indication of any problem prior to this incident. This problem has not occurred again. The Honda dealer offered to run a diagnostic for $100, but seemed disbelieving that they would find anything, so I did not pursue, still thought it was dangerous enough that I should report this.

The contact owned a 2020 Honda CR-V. The contact stated while driving approximately 15 MPH and crossing an intersection to enter a school parking lot, the contact did not see that a vehicle had merged into the opposite lane heading straight across the intersection into the path of the contact. The contact stated that she crashed into the driver's side door. The contact's vehicle spun 180 degrees and remained in the lane she was driving in. The contact stated that the air bags did not deploy. The contact stated that the front end of her hood, and grill were crushed by the impact up to the front right and left tire wheel wells. The contact struck her head on the steering wheel but had no physical injuries. The contact was not sure of the disposition of the other vehicle. The police arrived on the scene and issued the contact a traffic violation for failing to yield at the intersection. The contact was attended by an EMS team and was offered to be taken to the ER. The contact declined and was advised by EMS team that if she suffered nausea or headaches later to go to an ER immediately. The contact stated that later that day she was driven to the ER by her husband. The ER physician determined that she had suffered a concussion. The contact's vehicle was towed to an impound lot and later declared a total loss by her insurance provider. The manufacturer was informed of the failure. The failure mileage was approximately 40,000.

The contact owns a 2020 Honda CR-V. The contact received notification of NHTSA Campaign Number: 24V064000 (Air Bags); however, the part to do the recall repair was not yet available. The contact stated that the supplemental restraint system (SRS) warning light was illuminated. The local dealer was contacted and informed the contact that a diagnostic test was required, then the parts would be ordered, prior to the recall repair; however, the contact stated the recall notification letter advised to contact the local dealer for the recall repair to be performed free of charge if the supplemental restraint system (SRS) warning light was illuminated. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 36,000. Parts distribution disconnect.

Hello on or about April [XXX] I was driving my Honda CRV on the freeway. all of a sudden I felt the car sputter. It went down to 25 miles an hour. I pulled over and shut the car off. A couple hours later. Oh my dashboard lights went on. One after another, I called Honda and got the service department voicemail.. Then I called my mechanic and he suggested I reboot the computer Which I did. The next day it did the same thing. I called Honda again the same thing voicemail. I called my mechanic and he suggested that I bring it in to be diagnosed.. He said it was the fuel injectors. And suggested I get a hold of Honda. I made a 3rd call ,same thing voicemail. Finally five days later after emailing the service department manager. I finally got a phone call back. I basically was told there’s nothing they can do for me. The quote for the car was $600 more than my mechanic. So my mechanic fixed it. Two weeks later, the service manager called me and told me it was covered under warranty. But I had already had the car fixed. Brad Haag from Honda of Middleburg Heights told me to send my receipt to iHonda corporate, and they said they could not help me. After doing some research on the Internet this seems to be a very common problem with Honda CRV’s. I truly believe this is a safety issue. I could’ve been killed that day.. I bought this car for its safety and reliability. I believe these cars are not safe to be on the road with fuel injectors that just fail without warning. Thank you. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2020 Honda CR-V. The contact stated while driving 45 MPH the brakes independently activated. The contact stated that the vehicle slowed to approximately 15 MPH. The contact stated that the "brake" warning light was illuminated. The contact stated that the vehicle was no longer braking, and the contact continued driving to his destination. The contact stated that the failure occurred one more time. The contact had not taken the vehicle to a local dealer or independent mechanic. The vehicle was not diagnosed or repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 27,000.

I’m not 100% sure but it seems like something to do with the power steering . When turning the steering wheel sometimes it feels stuck in place and needs a little force to free it . If making a turn you can let go and it will maintain the turn. I have tried it with lane assist on and off and it doesn’t seem to make a difference . Sometimes it drives normal without sticking. I’m taking it back to the dealer where it was purchased to have the service center see if they can pin point it. No warning lights or codes are on.

The contact owns a 2020 Honda CR-V. The contact received notification of NHTSA Campaign Number: 24V064000 (AIR BAGS); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

This 2020 Honda CR-V has experienced 5 uncommanded automatic braking events so far. All 5 events were in wet conditions, with no apparent obstacle in front of the vehicle. One of these events occurred on I-35 at 70mph, and resulted in a full stop with the car facing oncoming traffic. The Collision Mitigation Braking System frequently provides false warnings in this vehicle.

The contact owns a 2020 Honda CR-V. The contact received notification of NHTSA Campaign Number: 24V064000 (Air Bags). The dealer was notified of the recall and an appointment was scheduled to have the vehicle serviced. The contact stated that on the day of the appointment, a call was received from the dealer which stated that parts for the recall were not yet available and that the anticipated release date was September 2024. The manufacturer was also notified, and the contact was provided a case number. The contact stated that the manufacturer had exceeded a reasonable amount of time for recall repair. The contact stated that the SRS warning light had recently been illuminated on the instrument panel. The failure mileage was unknown. Parts distribution disconnect.

The contact owns a 2020 Honda CR-V. The contact received notification of NHTSA Campaign Number: 24V064000 (Air Bags); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

I received a notice in March 2024 regarding a recall for my 20 CRV involving a Seat Weight Sensor Circuit Board. I contacted my local Honda Dealer, Serra ,Honda Grand Blanc, Michigan to inquire about obtaining a time to service the recall. I was told at that time that they did not have the parts available and to call back in the fall to schedule. I spoke to the same dealership on September 27, 2024 and was told that they did not have the parts and had no idea when they would arrive. They continued to state Honda offers vague communication on when the parts will be available. This is unacceptable and is a definite safety issue.

There was an internal failure in the body control module, causing dysregulation of the internal electronic components and battery drainage. The battery was initially changed without effect, and after observation of the electronic component turned on with the vehicle turned off, the vehicle was driven to the shop, where the diagnosis was made. After diagnosis, the part was ordered and replaced within 2 days for approximately $777.

The contact owns a 2020 Honda CR-V. The contact received notification of NHTSA Campaign Number: 24V064000 (AIR BAGS); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

The fuel pump system failed and did not accurately display the amount of fuel in tank. This caused car to run out of gas on busy highway, and shut down and all systems turned off. Was able to coast to side of road and from there was eventually towed to local dealership. They diagnosed the fuel system problem and repaired. This was second time it happened, first time was not diagnosed, just fill with gas.

The contact owns a 2020 Honda CR-V. The contact received notification of NHTSA Campaign Number: 24V064000 (Air Bags) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2020 Honda CR-V. The contact received notification of NHTSA Campaign Number: 24V064000 (Air Bags) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated that the air bag warning light was illuminated. The failure mileage was approximately 35,000. Parts distribution disconnect.

The contact owns a 2020 Honda CR-V. The contact received notification of NHTSA Campaign Number: 24V064000 (Air Bags) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2020 Honda CR-V. The contact received notification of NHTSA Campaign Number: 24V064000 (Air Bags); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2020 Honda CR-V. The contact received notification of NHTSA Campaign Number: 24V064000 (Air Bags); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2020 Honda CR-V. The contact received notification of NHTSA Campaign Number: 24V064000 (Air Bags); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

NHTSA Recall Number -24V-064 - In the event of an accident front passenger frontal and knee airbags deployment. Safety Risk. I contacted Honda to resolve this issue yet I am unable to do so I was informed that to date no replacements parts are available to resolve this safety issue. They were unable to to provide a date for delivery of the replacement parts. I am following the safety precautions as I do not want an injury to occur in my vehicle. Is there a timeframe for the Honda to resolve this safety issue?

The contact owns a 2020 Honda CR-V. The contact received notification of NHTSA Campaign Number: 24V064000 (Air Bags); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2020 Honda CR-V. The contact received notification of NHTSA Campaign Number: 24V064000 (Air Bags); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted. The manufacturer was made aware of the issue and opened a case. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2020 Honda CR-V. The contact received notification of NHTSA Campaign Number: 24V064000 (Air Bags) in 2024; however, the contact was repeatedly informed by the dealer that the part for the recall repair was not yet available. The contact called another local dealer but was also informed that the part was not yet available. The contact called the manufacturer was advised to call the dealer again, and a case was filed; however, the contact never received a call back. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure.

While travelling home from Champaign, IL on [XXX] towards Springfield, IL, we had been on the road for approximately an hour, when there was a loud metallic bang & I lost all steering control. The CR-V violently jerked to the right and exited the interstate at approximately 70mph (I was on cruise control), travelled down an embankment hitting several trees and came to a stop in trees on the edge of a farm pond. All airbags deployed, and per the Tow company, the engine and transaxles departed the vehicle and were found a short distance in front of the vehicle. The car stayed upright and continued straight after departing the roadway. what component failed & is it available for inspection - steering, exact component unknown. unknown if available for inspection, vehicle released to state farm 1/29 how was safety put at risk - caused severe crash with serious injuries. total loss of control could have been fatal if traffic was heavier has the problem reproduced - no has the vehicle been inspected by manufacturer, police, insurance etc - unknown, vehicle was released to state farm 1/29 were there any warning lamps or symptoms? - no INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The component(s) may be electrical in nature for fuel pumps don't produce electricity. On 1/9/2024 after the car been locked and off for a few hours noticed something running at the rear of the car. The fuel pump was running. Got the car fob, started and cut off. No fuel pump was running after shutdown. My father was with me, it's his car. For safety sakes, premature failure of the fuel pump or engine will cause a stall, and while driving, potentially cause a crash. (Big picture), This car line in general has major fuel pump failures, and downstream, motor failure (fuel intrusion, known fact). If a fuel injector had a problem (leak by), motor failure. These known problems may originate at the starting switch, computer, or other in-between components. Called this into Vicksburg Miss. Cannon Honda dealership 1/10/24. It was said there was at least one more with the same problem, fuel pump running after shutdown, killing the battery or running it down. This car was bought at this dealership a year and half ago. No one has looked at the car, but if contacted, may by agreement, look at the car if a loaner can be acquired.

The vehicle seems to get a mind of its own and around turns on the highway or by curved roads with a barrier, the vehicle slows down. This has happened quite a few times in different scenarios.

Steering wheel sticks while changing lanes making lane changes difficult, especially at highway speeds. Honda dealer diagnosed the problem as a faulty EPS Gearbox that requires replacement. Vehicle has 29,951 miles.

When accelerating, the vehicle tends to lose power

When I am in adaptive cruise control mode, and I am in the left lane and a large vehicle like a semi-truck or a pickup truck pulling a large trailer is in the right lane passes me, from time to time it will engage the braking system even though there is nothing in front of my vehicle. Recently it has also been happening if I am in the right lane and vehicle exits the highway on an off ramp. I have been lucky to date that no vehicle was behind me when the braking system engaged, or there would have been an accident. This issue has been occurring ever since I bought the 2020 CRV new and have brought it to the attention of the dealer several times, and they say they could not find an issue. My last scheduled maintenance appointment they recommended recalibrating the system, and the issue is still there.

The contact owns a 2020 Honda CR-V. The contact stated while driving at various speeds, the vehicle lost motive power, decelerated, and entered LIMP Mode. During the failure, the check engine, ABS, and Emissions warning lights were illuminated. The vehicle was towed to the local dealer who was unable to determine the cause of the failure. The contact stated that the failure persisted. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was approximately 51,000. The contact stated he has to pay $70 and says what?

I was driving on the freeway [XXX] my car speed was slowing down even as I had the gas pedal pressed to the floor. I was heading off the freeway when the speed picked up and car was working again. On a separate incident March 2024 my daughter borrowed my car and she described the same issue and again. The car would not speed up despite her pressing the gas pedal. Most recent [XXX]. Put car in reverse and step on gas and zero movement. Put it back in park and back in reverse and car once again worked as normal. No check engine lights so I was told no diagnostics could be performed. I see all the recalls for these problems but my vin number is not included. I’m worried all the time I drive my disabled son around his service dog and my young grandchildren ages [XXX] ,and [XXX] . Please see if you can help me get my car fixed. My son gets SSI and I can’t afford a costly repair. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)