2023 Honda CR-V Complaint Log

Stiff and Sticking Steering

The steering wheel is sticking when driving. From the center driving position, turning in either direction more than 1 degree causes the steering wheel to stick requiring you to push hard which causes it then to jump and most often over steer. I think this is a dangerous issue since it requires you constantly correct the over steering that occurs during normal driving. I took the vehicle back to a Honda dealer who has confirmed the issue is the steering rack assembly and that it needs to be replaced. It appears to be a large scale problem for Civic and CRV vehicles with the part being on back order with no expected delivery date. I have been on this backorder list for 4 weeks without any idea of a delivery date.

2/24/2024 I was in a library parking lot, going parking lot speed where children might be encountered. I turned right into a perpendicular parking space, no cars on either side. I went to brake as I approached the parking lot bumper and the car unexpectedly accelerated and would not stop. I crashed into a tree and metal pole, which stopped the car. I don't believe the car would have stopped without the tree and pole. I put the car in reverse and with difficulty backed back into the parking space. The right fender is severly damaged, right tire flat and I was unable to move the tires back to a straight position. The car cannot be driven. Yesterday, 2/23, I was at the dealers for oil change and tire rotation and was told there was a recall on the vehicle which required a softwear update. Reading my maintenance report it seems that this was an emissions recall, service bulletin 23-038 and the PGM-FI software was updated. This is a leased car which I got 3/31/23. No other cars or people or property were damaged or harmed. If this had happened near people and cars I fear that someone could have been killed or severe property damage would have occurred.

Steering is not responsive. It feels ‘sticky’ or ‘notchy’ and takes an effort to turn, especially at highway speeds. Driving on two-lane roads with oncoming traffic is concerning because of the effort required to steer.

All warning lights on the auto’s dash will spontaneously light up and start alarming while I’m driving. This has been happening since I bought the car, I have brought it into the dealer and written the dealer multiple times about this. It seems to be worse in the summer when the air conditioning is running and has also happened occasionally in the winter with the heat running but much less frequently. The Honda service center is not able to identify the problem. It is very distracting and dangerous when this happens on the highway.

What component or system failed or malfunctioned, and is it available for inspection upon request? Steering wheel is sticky How was your safety or the safety of others put at risk? Have to use more force when steering Has the problem been reproduced or confirmed by a dealer or independent service center? No Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? No Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? No

Transmission not shifting and losing power while in traffic. RPM'S goes really high while driving on flat land and uphill. This has happened numerous times putting me in danger while in traffic. It is not continuous but spontaneous. It causes deceleration like my transmission is not working.

While driving on highway the steering wheel has been sticking. we tried reaching out to honda but they aren't helping they test drove the vehicle but unable to identify the issue this issue is related to the Electric Power Steering

The contact owns a 2023 Honda CR-V. The contact stated that while driving at an undisclosed speed and completing a turn, the steering wheel had to be manually turned back to center. The contact became aware that the electric power steering was not functioning properly. No warning lights were illuminated. The vehicle was towed to the dealer, who diagnosed a failure with the electric power steering. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Action Number: EA23003 (Steering). The manufacturer was not notified of the failure. The failure mileage was unknown. The VIN was not available.

Steering wheel is sticking and not operating smoothly. Feels like steering wheel has notches in it. Very difficult to steer. Feels unsafe to drive. Have taken to service department at dealership several times. We are told the part is on critical back order. We started having the problem in November. Part was ordered in February. Part number 536203D4A24. Have now also filed a complaint with Honda. The problem is getting worse and I don’t feel like it is safe to drive at this point.

The steering is failing. When driving it will bind and then release in a manner that makes it difficult to control, and making it dangerous. Dealer claims it is normal but it’s a known issue and mine seems to be worse than others. No warning lights.

The problem is intermittent. The lane keeping assistance seems to cause the steering to become "sticky" while freeway driving. It becomes difficult to turn the steering wheel small amounts, like its stuck, and applying extra force to steer causes over correction. I can't really pinpoint at what times it happens, but I notice it most when driving on freeways at freeway speed.

Reported “sticky steering” situation to dealer on Feb. 8 2024. Dealer test drove vehicle and confirmed that there is an issue and that vehicle will need a steering rack replacement. The service manager assured me that this was not a safety issue and that it would be ok to continue driving the vehicle. They said they would order it and that it is on back order and should be available in March 2024. March came and went and in early April I contacted service at my local dealer and was advised that parts were still on back order and that they would notify me as soon as they came in. On April 19, 2024 I spoke with the manager at my dealership and advised him that we were very annoyed with the situation and no longer felt safe in continuing to drive the vehicle. When driving, particularly at highway speeds, it required constant adjustment to the steering wheel in order to keep the vehicle in the lane. My wife, who is the principal driver, is now so fearful that she refuses to drive it. The manager was very understanding and cooperative and arranged for us to pick up a loaner the very next day. We have now had the loaner for 24 days with no resolution in sight. Although the loaner is a 2024 CR-V, is is a much less well equipped vehicle than the vehicle we purchased. Meaning it does not have nearly all of the safety or convenience features that we paid for in the original vehicle. We are aware that this is a widespread issue with certain Honda vehicles and are very disappointed with the lack of concern/corrective action by the manufacturer.

While driving noticed the steering began sticking and was not fluid. Force was needed to control and turn the car. In addition, started getting alerts for lane keep assist malfunctioning while it was turned off and not in use. Called the dealership and they indicated it would over a week before they had an appointment available. I have 2 cars so stopped driving the Honda. Last week I decided to drive and the steering had become worse with almost a full loss of control at times. Also noted the steering column had started shaking when driving the car in reverse. The car was dropped off Sunday 10Mar24 at my local Honda dealership and they have informed me the steering rack needs to be replaced and that I could come pick the car up until the part comes in. I informed the dealership I would not be picking the car up until the repair was made, as it is unsafe to drive.

On a level straight highway and at highway speed, the steering is sticky. Within the lane, just moving the steering wheel takes extra effort to get beyond what feels like a notch in the steering. The more level and straight the road is the more noticeable the notch is.

The steering wheel becomes sticky when traveling at speeds over 60 MPH. When I try to turn the wheel to maintain center of road, the steering wheel has a small catch or sticky spot which makes it difficult to turn it. This first appeared around 4,000 miles in. I have not yet taken it to be inspected but will be soon.

When driving the car will false brake or alert to brake when nothing is directly in front of the car. Many instances the car will catch a car in the lane beside it and brake because it thinks the car is in front of it and will begin alerts and braking the car while driving on the interstate. Internal electronics like the infotainment will stop working and no longer play music, pull information from device when trying to connect via Bluetooth or USB. Had many occurrences where the port will respond with BAD USB and not connect. Only fix to get it working in the meantime has been factory resets. Have had to perform over 30 in the year of ownership.

While driving at highway speed (60 to 65 mph), I tried to make a minor steering correction. I felt resistance to my efforts for about 1/2 second followed by a quick release and an abrupt "catch up" in the steering action. The action was not enough to result in lane departure or loss of control, but it was disconcerting and annoying.

AFTER CHANGING STEERING RACK ON THIS CAR, SOMETIME LANE KEEPING ASSITANCE AUTOMATICALLY ON IN BETWEEN HIGHWAY AND CAR TRY TO CHANGE LANE WITHOUT PRESSING ANY BUTTON LANE KEEPING ASSISTANCE AUTOMATICALY ON. ALSO LOSS OF POWER ON HIGHWAY

When driving the steering wheel seems to stick momentarily. No warnings lamps or messages appear. There seems to be no reason for it to stick and the problem cannot be reproduced upon demand. When this happens, the temporary loss of steering capability can be unnerving. The vehicle has been taken to the dealer’s service center and the entire steering system was checked and steering components re-torqued. The sticking steering wheel has been occurring since we purchased the vehicle.

The steering keeps getting stuck on my 2023 CR-V Hybrid Sport Touring, especially at speeds over 60mph. This has almost caused me to have an accident on two separate occasions now while on the highway. The only way to get the steering wheel to become unstuck is to apply moderate force to turn the wheel, causing the vehicle to jerk abruptly in that direction.

At about 14,000 miles, started experiencing issues with steering wheel. It is harder to keep a straight line. On gradual turns, steering “sticks” and doesn’t return to natural position, therefore, overcorrection is needed causing vehicle to jerk. If steering goes back to “normal”, due to initial overcorrection, staying in lane is hard potentially causing a wreck or turning vehicle upside down.

The steering on my 2023 Honda CR-V sticks and impedes my ability to smoothly turn the steering wheel as I drive. I currently have 7500 miles on the odometer. The steering issue has become progressively worse since owning the car and the "sticking" has reached a point where I no longer feel that the vehicle is safe to drive. On [XXX], I took the vehicle to the Honda dealer (Joe Morgan Honda, 176 Garver Road, Monroe, OH 45050, 513-360-2700) where the sticky steering issue was confirmed and the inspection indicated that it needed immediate attention and replacement of the power steering was warranted. There were no warning lamps to indicate a problem. The power steering gearbox and rack unit was placed on back order with no indication as to when the part would be available. Follow ups to the dealer and American Honda Motor, Inc. have not yielded any satisfactory results with them stating that the part continues to remain on back order. Case number issued on [XXX] by Honda is [XXX]. In the meantime, the car remains in my garage, unsafe to drive. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

A known steering problem exists. Honda admits the steering gear box is defective. Dealer has ordered replacement but now Honda states it will be December before parts are available. Thus would be a year for me. Thus issue affect Civics, CRVS and some Acura models. Honda refuses to issue recall. The steering is becoming harder to control and could lead to an accident.

After 10,000 miles, I noticed that, on a level straight highway at highway speed, the steering gets sticky. It is like there is a notch in the steering and to get the car to move slightly left or right within the lane needs additional energy to get over the notch. I understand this problem is known to NHTSA. I am now reporting that I have the same problem. I took the car to the dealer today and they said they could not reproduce it. I, however, noticed it as soon as leaving the lot.

The contact owns a 2023 Honda CR-V. The contact stated that while driving 60 MPH and changing lanes, the steering wheel failed to return to center and seemed to seize. The contact manually re-centered the steering wheel. The contact then noticed that the electric power steering was temporarily not functioning. The contact stated that the failure had been recurring while driving. No warning lights were illuminated. The vehicle was taken to the dealer, where the failure could not be duplicated, and the contact was informed that the vehicle was operating as intended. The vehicle was not repaired. The contact related the failure to NHTSA Action Number: EA23003 (Steering). The manufacturer was not notified of the failure. The failure mileage was 5,000.

The steering "sticks" making it dangerous to keep control of the auto.

On 1/24/2024 I experienced an issue with "sticky steering" which made my vehicle difficult and unsafe to drive. I felt that it was difficult to keep my vehicle in a single lane. This issue has already been reported to the NHTSA by other owners of the same vehicle. The vehicle is scheduled to have the issue reviewed on 2/5/2024 at the selling dealership. There were no warning lamps when this issue happened.

While driving the steering became very "tuggy". There was nothing smooth about maneuvering the vehicle. You could steer with little effort, then for no reason it would be real hard to turn, then turn quickly forcing a correction. It changed significantly from the way it was in the first two or three thousand miles. The dealer looked at it and said I could not drive it home. I received a loaner car from Honda, but they are now saying it may be September before I get it back. This is a real safety issue on my new car. It only has 8300 miles. I have nothing from the dealership, but it has been reported to Honda under case number 14550367.

The 2023 Honda CR-V developed a sticky steering wheel when it reached about 7,500 miles. It was smooth steering up until then, but one day the steering wheel began to stick when you wanted to turn it. This is a safety issue as it interferes with safe driving as you have to jerk the steering wheel to get it to respond. Otherwise, the car will stay in the stuck position and keep moving the car in the stuck direction. I will contact the Honda dealer to report the issue and see if they are offering a fix for this definite safety issue. There has not been any warning lights indicating a problem with the steering.

When driving, I will sometimes get a sticky steering wheel that requires excessive force to turn the wheel when trying to make small corrections when driving straight. It feels like the steering wheel is catching/stuck on something until a apply extra force. The steering is not smooth like it was when I purchased the vehicle or on other vehicles I drive. This often happens on the freeways at high speeds when minor corrections are needed and a large correction would be very dangerous

The steering wheel has a slight stickiness when making slight turns after being driven for several miles. This occurs during normal driving and is more noticeable at speed. The stick can be overcome fairly easily but when it breaks loose it causes the vehicle to dart in the direction of the turn if not compensated for. The condition is not a big problem on a dry road. On 01/23/2024 I was driving in a moderate rain making a sweeping turn at 45mph. The steering had the stick and when I overcame it to correct the car actually started to hydroplane. I compensated for the hydroplane however I feel this is a potentially dangerous situation that could cause an accident and possible injury. I first noticed the sticking of the steering in approximately July of 2023. I called the dealer where I bought the car and reported the problem. The service manager told me they had not had any reports of the problem and they would check it out when I came in for service. I have not taken the car into the dealer yet. The mileage when I first noticed the problem was approximately 8000 miles (July 2023). The car now has 16500 miles (January 2024) There are no warning lights or messages on the dash to indicate a problem.

I been told by Honda dealership that the power steering rack is defective Part Number 53620-3A1-A13. The vehicle has been identified by Honda Dealership as a failed/defective power steering rack unit. This problem was able to be replicated and identified by dealership during my visit on [XXX) work order # [XXX]. I was informed that operating this vehicle is not an option and a major safety issue. Do to the safety concerns it was agreed by both parties ( dealership and myself ) that vehicle be retained by dealership and part ordered for replacement. Dealership was notified by Honda Corporate that part is back ordered with an expected shipped date of April 1 2024. As of this writing 5/16/24 the part has gone thru multiple date changes from 4/1 to a no date identified on dealership part department data base to now having a 9/1/24 expected ship dated. The question you ask about advanced warning. This is my wife’s vehicle that is operated in town at low speeds, it was not identified until I had an opportunity to drive this vehicle on interstate at highway speeds that I became aware of this uncontrollable and sporadic steering issue. Trying to correct the vehicles direction back to the center of lane was also having resistance from the steering wheel that required having to overcome the locking sensation at steering wheel with force. So advance warning determination, one can only speculate how long the safety of this vehicle has been compromised. I have multiple communication with Honda Corporate in California with mixing success. I have also done random calling of approximately 15 dealer parts department from Miami to Fort Collins Colorado to verify the lack of accessibility to this part and all have informed me that no clear delivery date is coming from Honda. I’m unclear what help you maybe to an individual car owner in finding a resolution to their problem? Identifying the problem is the first step, resolution appears to be a challenging road to travel. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Passenger side mirror on door cracked after getting into freezing temperatures. No impact caused damage.

The steering on this vehicle will stick at times when driving on the highway. When steering to the left or right off of center, there is a noticeable resistance before the steering wheel will turn. There are no warning lamps or other messages that appear on the instrument cluster. I have called the dealer and there is no recall at this time. I also called Honda customer service and they said that any repairs would be an out of pocket expense because my vehicle is past the warranty mileage limit. There has been a similar problem with the steering on Honda Civics and a technical service bulletin has been issued. The problem I am experiencing with the CRV seems to be the same.

The driver side mirror cracked. No impact to mirror; it happened overnight while vehicle was parked in my garage.

At highway speeds, the steering feels sticky, like the wheels are stuck in a rut or that the steering wheel can't do smooth turns, especially around curves in the highway. This has occurred consistently while driving on the highways. I feel like there is more force needed to keep the steering smooth with the possibility of over compensating and losing control of the vehicle, which is scary while trying to stay on a curve. I took the vehicle to Bell Honda on Saturday, Jan 27th for the issue and they "could not duplicate the issue" and did nothing to fix the problem. There were no other warning signs or lights that indicate an issue, just the performance of the vehicle.

Sticky steering. Wheel gets “stuck” then breaks loose

On January 19, 2024 my wife was driving the CRV when it suddenly slammed on the brakes bringing the car to a full stop. The dashboard screen said Object Detected. It was a violent stop, so much so that she thought she had been rear-ended. Luckily, she was not going very fast and the car behind her was able to stop without hitting her. If it had happened at a higher speed on a busier road she and others could have been injured or killed in a crash. She called me crying and upset and could not get off the road because the problem repeated four or five more times. We had the dealership come pick up the car and they found code "P2583-54" for the radar system aiming incomplete stored in the car. They performed a static and dynamic re-aiming of the radar and said it was ok. We felt the vehicle was unsafe and entered into arbitration with NCDS. The manufacturer never explained what the cause of the radar malfunction was (such as faulty hardware, rushed manufacturing, etc) and expressly stated that they could NOT guarantee the problem would not happen again. There had been snow and ice present on that day. The sensors had problems (different alarms and sounds but no phantom braking) again on Feb. 16th. These dates are the only two significant snowfall days we have had since purchasing the vehicle. We feel the vehicle is unsafe in any amount of snow or ice and think an investigation should occur into the radar system so that a recall can be issued so that nobody gets hurt or killed. Thank you.

Steering wheel is "sticky" on the highway while driving mostly straight. At times, over correction has occurred because of the stickiness. I feel this is a dangerous condition. I have had the dealer look at it and the technician claimed there was no issue.

When the vehicle was approximately 6 months old with approximately 5,000 miles (it only has approximately 6,200 miles now) I noticed an issue with the steering tending to "stick." At first it was subtle, like the steering was trying to follow a groove in the road surface, but it has become more pronounced with time. It is most noticeable when the steering is nearly centered and at highway speeds. The steering takes a "set" in a direction and you must overcome some slight resistance to correct. This constant "set and correct" is annoying and could pose a risk if the driver overcorrects, especially if the road surface is slippery. I don't want my wife driving the vehicle at freeway speeds.

The steering wheel sticks when I reach approximately 50 MPH requiring more effort to steer the vehicle. The car mileage as of today is approximately 3500 miles. I urge you to recall this vehicle.

In months immediately before, and during our three week highway trip, steering would often briefly catch, or be sticky, while operating vehicle. Also, this occurred at very slow speeds in parking lots and on city streets, but not as often as on highways. Turning the wheel fully in parking lots would also result in a slight clunking sound. Would not occur initially when car was cold in the morning but as day went on and extended highway driving, steering would regularly catch or stick, causing driver to slightly tug the wheel back to center. It was so noticeable that I called two Honda dealers, one in South Carolina and my home dealer in Ohio to see if it was safe to drive home. When we got home, took car into Honda dealer and their technicians could not find anything out of the normal. While I have not noticed this steering tugging yet since coming home, we haven’t driven very much and definitely not extended highway driving as we did down south. This Hybrid CRV was delivered to us last June and now has 9328 miles on it. Can’t say that our safety was or wasn’t put in jeopardy but this did occur on crowded highways at highway speeds and did require us to compensate for it. No warning lamps or messages appeared on the car.

At around 8,000 miles on my 2023 Honda CRV I noticed a jerky or sticky steering wheel. The wheel doesn't respond properly to turning. The dealership says the Rack needs to be replaced and the part is on back order. I am worried about driving it safely. There is NOT currently a recall...however I've read more than 500,000 vehicles have this issue. And it may take months to replace. What can I do?

Not sure its a safety issue but we have a hitch in our steering. It seems to stick as you are driving which is a little unnerving while driving. I saw online that NHSTA is looking into this issue but appears no recall has been issued. Just wanted to add our name to the list of concerned owners. Thank you for your time regarding this issue. [XXX] and [XXX] [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Frequent sticky steering at different speeds. No warning lights come on. It can be an annoyance and sometimes dangerous.

While driving my vehicle in snowy conditions, my vehicle slammed on the brakes and sensed a collision. The sensors were covered with snow, and typically, the sensors will turn off when they are obstructed. At the time I was going 30-35 MPH in 1-2 inches of snow and my vehicle detected a possible collision and auto-braked, bringing me to an immediate stop. Should there have been a vehicle immediately behind me, I would have been rear-ended and the vehicle behind me would not have had time to react due to the snow conditions. I cannot stress how dangerous this is while driving in adverse conditions with other vehicles around you to have your vehicle come to an immediate stop. This continued to happen 4 more times at while driving at lower speeds, during turns, driving in parking lots. Each time the system will state something related to forward collision avoidance and the giant "BRAKE" sign will flash in my dashboard. I no longer felt safe driving my vehicle in the snow due to this auto-braking system.

Recently, when returning from a highway driving trip, I noticed that the steering had become "sticky." It feels like the steering wheel catches momentarily you have to push through that with the steering wheel to control the car. At this point the problem is mild as the car can be driven but it is a little disconcerting as you drive at highway speeds. I have taken the car to my Honda dealer and they say the steering needs a part that will not be available until April. I am concerned the car is not safe to drive.

When driving about 30mph the steering wheel begins to “stick” and has some resistance when steering. Subtle now, but fear it may get worse .

The steering on my 2023 Honda Crv-ex has started sticking and is causing over steering when you try to gently shift to the right or left. The feeling is as if the steering wheel is stuck in position and you have to push slightly harder to get past the "catch". This has caused me to almost run off the road and also get too close to vehicles in the next lane as I am making minor adjustments within my lane. It feels as if you are about to lose control and then suddenly the steering wheel makes a tiny jerk and you can turn.