2023 Honda CR-V Complaint Log

Horn installed in vehicle sounds like a Clown’s horn. When we have needed the horn to prevent an accident the other drivers are unable to hear this horn. Honda needs to add a second horn to all the vehicles so that it is louder and has a tone that is more likely to alert other drivers of a problem. A Honda dealer has developed an upgrade kit to allow for the installation of a second horn. I have attached a copy of receipt for the purchase of this part.

When driving my 2023 Honda CR-V on a straight road the car starts drifting to the left or right. To keep the car in the lane, I must continuously slightly turn the steering wheel - and when I do there is a sticky/binding before the steering wheel moves to keep me in my driving lane. The process then has to begin again as the car now drifts in the opposite direction caused by the sticky/binding steering that causes a hesitation in the steering wheel. This sticky/binding delays in the steering and constant necessity to keep the car in my driving lane is not only annoying, but I'm worried that it will create a dangerous situation, particularly in winter weather. I reported this issue to my dealer when I took my car in for it's first scheduled service at 7,400 miles on [XXX]. The Service Rep advised that they had another customer in a few days earlier complaining of the same issue. I provided the Service Rep with print-outs of the problem from the [XXX] website that listed about 5 pages of this Steering Problem with 2023 Honda CR-V's. He said he will make a note of my complaint/issue. I requested the Service Rep to drive the vehicle but he said that was not necessary. Next week, [XXX] I have my next service appointment as I now have 10,000 miles on the car. I will again present my steering problem and provide a print-out of NHTSA Investigation Action Number: EA23003 as evidence of a known problem with the Honda CR-V Steering and hope the dealer will fix this issue as it is an unacceptable safety and vehicle defect under my Vehicle Warranty. NOTE: No warning lamps or messages appear when this issue occurs. 5/18/2024 INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

I've noticed that sometimes the steering gets "stuck" when turning the wheel. This happens when I bring turning the wheel. It's like I'm trying to push the steering wheel past a notch.

The steering sticks and causes an increase in effort to make small steering adjustments. When it does release I have to correct for over-steering.

While driving , the steering wheel feels like it is sticking and jerking. It is not a smooth motion as it was when first received the vehicle. Because of this sticky steering it sometimes causes driver to over compensate making it a potentially hazardous situation. Have contacted dealer who said it is not a reported problem for this VIN however it is real and I am taking it in for further evaluation.

when driving at certain speeds and taking gradual turns, the steering gets stuck in place and it takes effort to overcome when you need to adjust direction to stay with the road/lane. It seems to be progressing as I did not notice this until the car reached 10k miles or so. I am afraid that with the increased effort to correct course, I may jump into another lane and/or lose control of vehicle. I have taken the vehicle to the dealership and they have it now awaiting parts. There has been no audio/visual warning to date.

Sticky steering at normal driving speed going straight. Slight resistance to make steering adjustments, dangerous on slick roads. No warning lamps or messages.

The steering is sticky. After a while driving at speed, the steering wheel starts to be sticky. It take more of an effort to get the wheel to turn. This makes driving the car kind of jerky and less smooth.

For several months now, the steering wheel seems to "slip" and feels "loose" when reaching highway speeds, making it difficult to control the vehicle. It is now a daily occurrence.

The vehicle has developed a noticeable resistance and alarming notchiness when steering especially, but not only, at highway speeds. Honda and our dealer, Executive Honda, are aware of the problem. It seems to affect many like vehicles. They have ordered a replacement steering rack. However, it will not be available until September, at the earliest.

Driving on 1000 mile road trip on 12/30. Vehicle has 6800 miles. First noticed very minor twitching, then as day went own by the time I stopped for night the steering had noticeably gotten worse. It went from twitching about half hour after I was on highway to four hours later it was very prominently sticking or catching at the slightest turn in road. Both left and right. I am terrified if it’s safe to drive the last 400 miles and Honda dealership is closed until Jan 2. There is something very very wrong with this make/model. It’s all over the internet and people are saying the steering part is on back order for months!!! Why is there no recall yet? There is no doubt this is a safety issue. I can’t drive thru the mountains not knowing if my steering is going to out.

No Accident-Sticking Steering. Took it in for service 12/30/23. Told it was too dangerous to drive. No parts to fix available until April 2024. parts on back order. Will not have my car for over 3 months. Not fair,

After driving on expressway for 45 mi steering gets sticky , like it has a catch in the steering rack or steering shaft I’ve got 4000 mi on car ,it does not do it all the time

The contact owns a 2023 Honda CR-V. The contact stated while driving 60 MPH, the steering wheel slightly seized, and it became difficult to correct the steering wheel. No warning lights were illuminated. The vehicle was taken to a dealer to be diagnosed. The contact was informed that the power steering gear box needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and a case was opened. The failure mileage was 31,000.

Unknown. At highway speeds, steering control jerks to the right and left as if I have lane assist on and it’s taking control. I do not have lane assist enabled when this occurs. It’s like the steering column has a catch. This is dangerous. The steering is taking over against where I’m steering.

Steering Sticks and Very Stiff

Steering wheel sticks causing me to over steer. Took it to dealership twice and was told it was safe to drive. When I asked them to put it in writing they kept my vehicle and Honda provided a rental car for 3 months.

I am writing to file a formal complaint regarding a critical safety issue with my Honda CRV EX 2023, specifically concerning the steering mechanism. The steering feels excessively "sticky," making it extremely challenging to control the vehicle, particularly at higher speeds on the freeway. This issue poses a significant safety risk, as it requires an excessive amount of effort to keep the car steady, resulting in several near misses and a profound sense of insecurity while driving. Despite bringing this matter to the attention of the dealership, I have been consistently dismissed with the explanation that it is related to the lane departure safety system. However, this assertion is demonstrably false, as the problem persists even when the lane departure system is deactivated. Furthermore, it is illogical to attribute a safety system as the cause of decreased safety, as its purpose should be to enhance passenger safety, not compromise it. Additionally, the car shows no warning and dealer did not detect any issues during their multi-point inspection during a service. It is important to note that this issue is not isolated to my vehicle alone. I have spoken with an Uber driver who also operates a Honda CRV 2023, and they have reported experiencing the same steering problem. This indicates a systemic issue that demands immediate attention and resolution. Having driven other vehicles without encountering similar problems, I am deeply concerned about the safety implications of this defect. Therefore, I urge your agency to investigate this matter promptly and take appropriate action to rectify this serious issue. The safety of drivers and passengers must be prioritized, and it is imperative that steps are taken to ensure that all affected vehicles are made safe for operation. I appreciate your attention to this matter and look forward to a swift and effective resolution

Electronic power steering gearbox, faulty (Sticky steering) The steering wheel constantly sticks in position where you have to continually correct the direction its pulling you. The dealership is aware and has confirmed the issue. Replacement parts have been ordered but there is a three plus month backorder. (accident concerns if issue gets any worse) No warning lights or messages activate with this issue.

12/25/23 While driving my new 2023 Honda CRV with approximately 9,500 miles on it, I experienced a twitching or sticking of the steering wheel. I noticed this today on the interstate while driving at speeds between 55-70 mph. It was more apparent when driving in a straight line, and the steering was sticking in either direction when I made minor corrections to maintain that straight course. It felt like I was having to continually fight the sticky steering to maintain a straight course. There were no warning lights. I got off the interstate, and verified that none of the lane keeping assists were on, and they were not. I took a different route home this day. Over the next few weeks, the problem seemed to be more apparent, and I started avoiding using highways and interstates whenever possible. I made an appointment with the Honda dealer. (This issue does also occur at lower speeds, but is more noticeable at higher speeds.) 02/10/24 At approx. 11,700 miles, I brought the car to the Honda dealership for my appointment to discuss the problem. They stated there were no recalls for my vehicle and no reported issues of this type brought into their dealership. I discussed that my symptoms were "exactly" the same as those listed those in NHSTA ODI investigation #EA23003. I was then told that that the ODI investigation document I showed them was not a "Honda document." After I requested that a service technician test drive my vehicle, which they did, the dealer then contacted the Honda Corp. techline. Honda techline said to order a new EPS steering rack unit, but there was no ETA for this replacement part. I was told "maybe" the part would arrive within a few months from date of this service. I believe this could be a serious safety issue. If the problem continues to get worse, I believe there could be the potential for catastrophe failure as the steering isn't responding as it should be under normal driving circumstances.

Steeering wheel sticking at speed in straight line. It feels as if it is clicking with small steering movements. Scared it might get stuck. Movement of steering wheel is not smooth.

Steering box Something catches or rubs in the steering box when turning. Honda has known about the problem for sometime now. After having service was told the steering box needs replacing ,but none available. Nine month wait for part.Seems Honda CR-V and Civics are affected. No one will answer if vehicle is safe to drive

The contact owns a 2023 Honda CR-V. The contact stated while driving approximately 70 MPH and following the highway around a slight left curve, the contact attempted to return the steering wheel to the center and the steering had become difficult to return to center. The contact was able to drive the vehicle to a dealer. The service manager went on a test drive with the contact and experienced the failure. The contact stated there was no warning light illuminated. The contact returned to the residence and then drove to another local dealer who was unable to duplicate the failure. The vehicle was not repaired. The contact stated that the steering failure had become a recurring failure. The manufacturer was not informed of the failure. The contact researched online and related the failure to NHTSA Action Number: EA23003 (Steering). The failure mileage was approximately 15,000.

Dec 20, 2023: The steering wheel jerks while driving as if the lane keep assist was engaged. Steering becomes difficult because you have to constantly move the jerky steering wheel to keep the car in the lane. At one point, the vehicle was stopped at a light, and when I tried to move the steering wheel to the right, it locked up and then the steering wheel all of a sudden moved freely. This problem is becoming more pronounced. Vehicle has approximately 8,700 miles. To vehicle to the dealer and they couldn't replicate the problem.

Steering the vehicle became difficult. It would feel catchy or sticking which would lead to oversteer. Honda dealer service manager performed test drive and determined vehicle is unsafe to drive.

The following incidents with my vehicle 2023 ST CRV Hybrid purchased in July 2023 are as follows: 1. Emission system failure with no resolution after a month at the dealership. 2. Powertrain: unresponsive due to loose wiring. 3. Immobilizer system: it was engaged after receiving emission system failure.

I began to experience "sticky steering" on my nearly new vehicle. The steering would temporarily "freeze" and would require some effort to turn. I took the vehicle to my dealer service department and they confirmed the problem. They ordered a replacement part in December, 2023. As of this date (18 April, 2024) the replacement part has not arrived, and the dealer says that it will likely not arrive until September or later. I have uploaded a copy of the dealier service invoice that confirms the diagnosis. I feel the vehicle is unsafe to drive, and I drive it as little as possible.

The contact owns a 2023 Honda CR-V. The contact stated that while driving at an undisclosed speed, the "Some Driver Assist Systems Cannot Operate" and "Road Departure Mitigation System Problems" system messages were displayed. The traction control warning light was illuminated. The vehicle was taken to the dealer, who was unable to diagnose the failure. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 600.

When we purchased a vehicle, it appeared to have some kind of overspray and film on the front windshield. They attempted to polished or buff out the windshield which didn’t really help. While normal driving it’s hard to notice but when really refracts the lighting, which makes it extremely difficult to see. The dealer Tracy Honda is attempting to polish out the window. Once again, we will see if this makes a difference.

When driving at freeway speeds the car demonstrates sticky steering. Dangerous on lane changes and curves. Took into the Dealer(Tracy Honda) and they said they weren’t aware of the issue. After diagnosing it they determined that it needs a new steering rack. Back ordered until April.

The steering is "sticky". It gets stuck in a position and it requires unusual force to regain full steering control. It is definately an uncomfortable and unsafe condition.

In December 2023 I had a hit and run to my vehicle. I tried to get to the other lane for that car not to hit mine but my steering wheel froze. I’ve been taking a look at my car to see if it had any recalls and I’ve even did a vin check to my vehicle to verify what was going on with my car and nothing was apparently wrong with my car it also passed the state inspection a few weeks ago I just didn’t know what was wrong. I just saw the news right now of the sticky gear recall. Due to this I’ve been suffering a lot of hardships my back hurts a lot and I have to work less because of the pain.

At about 5000 miles the steering sticks and is difficult to keep in lane. When stopped and the steering wheel is moved back and forth you can hear a clunking noise underneath. Took to dealer and could not confirm. No warning lights or messages.

The steering on our CRV seems to do this jerky "sticky" thing on turns where it's almost fighting or stuck in a position for a split second. It's happened a few times on turns of about 20+MPH. I've been noticing this happening more as of late, the car has about 8500 Miles or so. It happens about every 1 of 5 trips I take on it, and I've felt it at highway speeds and on streets. I also hadn't told my wife about this because I thought it was just me noticing this, but today she called and mentioned that the steering felt sticky, and just ackward and was worried about it getting worse. So this confirms that it's not just me feeling this slight tick or stickyness in the steering. It's starting to worry me and now my wife because we bought this car as a family car because we have an 8 month old child that puts this problem front and center for us.

Vehicle has about 8,120 miles on odometer. When going straight at 45 MPH for 1/4 mile, turning either right or left requires greater force to turn the steering wheel - it gets "stuck" in the straight position. This is referred to as the "sticky steering issue". It causes the driver to use more than normal force to free the wheel from stuck, but then when free, wheel turning resistance goes much lower. Sometimes this causes the vehicle to move over in the lane more than the driver intended, when the steering wheel "unsticks". The local Honda dealer has confirmed the problem, BUT, now says replacement steering parts to fix are a 7 month wait...This is quite unreasonable to wait for a warranty repair on a potential safety issue.

During routine driving at all speeds the steering wheel will randomly move between 1/8 to 1/4 of an inch causing a slight movement of the car. Took car to Honda dealership and was advised that the EPS rack is bad. Car has approximately 15,000 miles and has no accident history. My concern is that, according to the dealer, is that the replacement parts will not be available for several months. I was advised that they have another customer with the same issue that was identified in October and the part is due to arrive in April. I was advised that the car is safe to drive, however my concern is it will get progressively worse in the six months it will take the replacement part to arrive. At what point does a known steering issue become unsafe?

On December 10th 2023 I was involved in an accident that I believe was caused by a defect in the vehicle. I was traveling at night with low visibility due to rain on an old country road with no street lights. I was rear ended while making a right turn and at the time did not think much about it as far as how it happened. I just assumed the driver that hit me was just not paying attention. While on side of the road I heard the driver tell his dad that it was not his fault that I just slammed on brakes in front of him. I was like whatever, you were just not paying attention. A few days later I got to thinking about it, I was using B mode in the transmission along with the paddle shifters to increase the regenerative braking capabilities. The regenerative braking is strong enough to slow the car down almost to a complete stop. While in this mode I only have to apply the brake pedal when I am very close to a turn. So to any driver behind me it would appear that I slammed on brakes right at my turn, even though they were applied the whole time I was slowing down using the regenerative braking of the car. The car is still drivable at least for a road test so I had someone follow me around to see if there were brake lights displayed during regenerative braking. After one short drive I found out the 2023 CRV Hybrid DOES NOT display brake lights during any use of regenerative braking. I tried B mode in the transmission, Sport mode, and the paddle shifters. At no point did the brake lights come on. To see if this was just an issue with my car I went to the local dealership on December 28th and test drove a 2024 CRV Hybrid and it also DID NOT display any brake lights. To see if it was a Honda issue in general or a model issue I test drove a 2024 Honda Accord Hybrid and IT DOES display brake lights in all forms of regenerative braking. This is an issue with 2023-2024 CRV Hybrid SUVs. I have filed a complaint with Honda as well.

This vehicle has the new "signature" Honda headlights. The low beam has two illuminated lights which oncoming drivers mistake as high beams. They flash their high beams at me to inform me that I am driving with high beams turned on when I am not temporarily blinding me and creating an unsafe situation. I live in a rural area with mostly single carriageway roads and this happens almost every time I drive at night.

This issue became readily apparent in the last two months of driving on state roads up towards the thumb. These trips were approximately 50 miles, one way, at 50 to 60 mph. The issue is only noticeable when driving on a straight section of road. Problem is at its worst at speeds between 30 and 60 mph after driving approximately 20 miles. The steering feels as thought there are magnets opposing the steering wheel. When making small corrections, it feels like you have to break the magnets loose to move the steering wheel. This causes the vehicle to oversteer in the direction of correction, resulting in the need to correct in the opposite direction, resulting in a constant struggle to maintain lane position. NOTE; Over 60 mph, the effort to "unstick" the steering seems to dissipate as 70+ mph is approached.

The steering rack on my 2023 Honda CR-V Hybrid is defective. When steering the car, the steering wheel has a "sticky" sensation or feels like it is catching, making it difficult to steer. Not only that but on approximately December 9, 2023, the car made an immediate hard right turn while I was driving it. I did not turn the wheel of the car, it did it on its own. I was able to re-gain control of the vehicle but it put me and my child in danger. A warning light flashed up on the dash but I was not able to read it as I was trying to steer the car out of the other lane. The car has been at the dealer since December 14, 2023. They have been able to re-create the sticky steering issue and they have told me the car is unsafe to drive. Honda is making faulty, dangerous vehicles. There were no warning messages prior to this happening.

A crack in the passenger side mirror randomly originated. No damage to the mirror assembly. The crack originated from left bottom side and extended toward the center in a singular curved line.

The steering is very hard and sticking making it difficult to drive if you have the lane departure on the steering wheel gets locked and in position and is difficult to correct and stay in your lane . Contacted the dealer they are not sure what causing the problem but the vehicle is dangerous to steer and extra force is needed to correct any and all steering movements. Very difficult to stay in your lane especially when at speeds over 55 mph

sticky or notchy steering while driving straight. Steering wheel requires a slight increase in effort to overcome the notch felt in the steering. Typically happens between 30 and 75 mph. The Honda dealer has reproduced the problem. They say it is "safe" to drive and the parts are NOT currently available. First noticed 12/07/23 and continues intermittently. There are no warning lights.

This vehicle has a binding sensation in the steering when at the steering wheel is at the center, i.e. vehicle going straight. When making small adjustments to stay in a lane, some extra effort is needed, then once that is overcome, the steering wheel moves normally. There were no warnings apparent on the dash, nor has the vehicle been inspected by a dealer, as this began to occur on a long road trip. The road surface does not seem to affect the behavior. When lane-keeping is active, you can still feel the binding as the electric motors for the steering overcome the sticky area. The vehicle is available for inspection. I hope to have it evaluated by a dealer soon. This did not cause any accident or out-of-control situation, however I am concerned this may be a precursor event to a larger failure of the steering.

Power steering rack failure at approximately 9000 miles. The problem was reproduced at the service center. There were no warning messages, lights, etc. The car developed very jerky steering making it difficult to maintain lane with ease. The car has been at the dealer since December 6, 2023 and the part is backordered. Part is not expected until September 2024.

THE STEERING WHEEL, ON OCCASSION WILL SEEM A LITTLE "STICKY" AND PULLS TO LEFT OR RIGHT IT FEELS LIKE. REALLY WEIRD. THIS IS "WITHOUT" ANY STEERING ASSISTANCE SETTINGS ON. THIS HAS BEEN GOING ON SINCE I PURCHASED IT IN MARCH, 2023

issue related to Honda Sticky Steering problem. Problem is being investigated in over 530,000 2022-2023 Honda Civic, 2023 Honda CR-V and 2023 Accura Integra vehicles. I own a 2023 Honda CRV Hybrid and would like to report that I am experiencing the same issues with Sticky Steering and am adding my concern to the list of other car owners with similar issues. I hope that a recall will be instituted to fix this serious safety problem/defect. It is my understanding that the NHTSA has now upgraded the investigation and look forward to a speedy resolution to fix the problem. Honda issued a TSB 23-037 back in July which told dealers to replace the electronic power steering gearboxes on 2022-2023 Civics if customers complained about sticky steering. A recall or similar order needs to be established to fix same issue with 2023 Honda CRV's.

The contact owns a 2023 Honda CR-V. The contact stated that the steering felt sticky while driving at various speeds, making it difficult to maneuver the vehicle as if the power steering had failed. There were no warning lights illuminated. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 7,900.

Steering at high speeds snaps or almost feels sticky. This probably has to do with lane keep assist. Even when the feature is turned off, the steering still snaps when slightly turning the steering wheel. Definitely an issue that many, many owners complain about. Probably needs a software update to correct the issue.

Sticky steering. Feels like someone holding the wheel when you try to move it.