2017 Honda Pilot Complaint Log

PURCHASED OUR 2017 PILOT STRAIGHT FROM DEALER IN FEB 2017; BY SUMMER, BRAKES WOULD SQUEAK WHEN PRESSURE APPLIED - GOT MUCH WORSE OVER TIME. SENT MULTIPLE VIDEOS OVER NEXT 12 MONTHS, HAD CAR IN FOR REPAIR AT LEAST ONCE A MONTH - SERVICE DEPT COULD NEVER RESOLVE ISSUE, DESPITE REPLACING BRAKE PADS AND ENTIRE BRAKE SYSTEM. PER DEALERSHIP, AMERICAN HONDA MOTORS REFUSES TO ACKNOWLEDGE PROBLEM DESPITE DEALERSHIP DOING SO.

ON AT LEAST TWO OCCASIONS, I ACCIDENTALLY PUSHED THE ENGINE START BUTTON WHILE MY CAR WAS IN MOTION. ON ONE OF THESE OCCASIONS I WAS TRYING TO HIT MY EMERGENCY FLASHERS BUT INSTEAD, PUSHED THE ENGINE START/STOP BUTTON. IN DOING SO THE CAR CUT OFF WHILE I WAS IN ACTIVE TRAFFIC. IN ONCOMING TRAFFIC, IT TOOK ME SEVERAL SECONDS TO GET THE CAR RESTARTED. THAT WAS ABSOLUTELY SCARY. ANOTHER INCIDENT WITH MY NEW PILOT IS THE ENGINE IDLE FEATURE. THIS IS THE FEATURE THAT WHILE HOLDING DOWN THE BRAKES, ALLOWS THE CAR TO TURN OFF/REMAIN IDLE TO SAVE GAS. MY INCIDENT WITH THIS FEATURE WAS WHEN I SLOWED DOWN TO TURN THE CORNER, THE IDLE ENGINE FEATURE KICKED IN(I GUESS BECAUSE I HAD SLOWED DOWN TOO MUCH), AND THE CAR WENT INTO THE ENGINE IDLE MODE. THIS AGAIN WAS SCARY AS I WAS MAKING A RIGHT TURN FROM A VERY BUSY, OVER 50 MILES PER HOUR HIGHWAY.

WHEN DRIVING AT HIGHWAY SPEEDS & A TRUCK OR LARGE VEHICLE PASSES ME IN THE ONCOMING LANE, MY HOOD VIBRATES & LIFTS AS IF IT IS BEING BLOWN OPEN. IT'S NERVE RACKING & DISTRACTING SINCE THE CAR IS OTHERWISE QUIET & TIGHT. I'M AFRAID THAT ONE OF THESE TIMES THE HOOD WILL ACTUALLY FLY OPEN. WHEN PARKED, THE HOOD SEEMS TO BE TIGHTLY CLOSED WITH LITTLE OR NO PLAY. IT ONLY OCCURS WHEN AN ON COMING VEHICLE LIKE A SEMI OR BUS PASSES ME FROM FRONT TO BACK. THE NEAREST HONDA DEALER TO OUR CURRENT HOME IS MORE THAN 50 MILES AWAY. I HAVE OWNED MANY OTHER HONDA'S BUT THIS 2017 PILOT IS A NEW BODY DESIGN. THIS PROBLEM OCCURS EVERY TIME WE DRIVE ON HIGHWAYS OR A FAST MOVING LARGE VEHICLE GOES BY. IT HAS DONE IT SINCE WE TOOK DELIVERY OF IT BRAND NEW.

BRAND NEW HONDA PILOT 2017, LESS THAN 4 WEEKS OLD, EX-L, NAVIGATION. 2ND ROW SEAT, PASSENGER SIDE, WINDOW SHATTERED, NORMAL DRIVING CONDITION IN HIGHWAY. NO ROCK OR METAL THAT CRACKED IN. HONDA DEALER (OR) HONDA CORPORATION IS MENTIONING THAT THEY WILL NOT COVER THIS UNDER LIMITED WARRANTY. WAS PRETTY SCARY TO BE INSIDE THE VEHICLE WHEN THIS BURST. VEHICLE WAS ON HIGHWAY, AROUND 55 MILES / HOUR. NOT OPERATING THE WINDOWS.

THE TRANSMISSION UNEXPECTEDLY SHIFT INTO NEUTRAL WHILE DRIVING. THIS HAPPENED IN MIDDLE OF THE ROAD AT 6:30 PM. MY SON WAS IN THE VEHICLE AND IT WAS DANGEROUS TO STOP IN THE MIDDLE OF THE ROAD. ACCIDENT CAN OCCUR. NINE-SPEED AUTOMATIC FOR RANDOM DROPS INTO NEUTRAL.

TL* THE CONTACT OWNS A 2017 HONDA PILOT. WHILE DRIVING VARIOUS SPEEDS AND ATTEMPTING TO TURN THE STEERING WHEEL IN EITHER DIRECTION, THE VEHICLE ACCELERATED RAPIDLY ON ITS OWN WITHOUT WARNING. THE CONTACT STATED THAT THE VEHICLE STOPPED AND RESUMED NORMAL OPERATION AUTOMATICALLY. THE VEHICLE WAS TAKEN TO A LOCAL DEALER (ATLANTIC HONDA, 1375 SUNRISE HWY, BAY SHORE, NY 11706 (631) 665-0005) WHERE IT WAS DIAGNOSED, BUT NO FAILURE WAS FOUND. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 14,000.

THE ADAPTIVE CRUISE CONTROL SYSTEM IS DEFECTIVE AND DANGEROUS. SLAMS ON THE BRAKES WHEN APPROACHING VEHICLES INSIDE CONSIDERED SAFETY ZONES. SLOWS VEHICLE FROM 75-80MPH ON THE FREEWAY TO LESS THAN 60MPH. VEHICLES BEHIND FORCED TO BRAKE TO AVOID COLLISION. CHANGING LANES THE VEHICLE FAILED TO RESUME HIGHWAY SPEEDS IN A ACCEPTABLE MANNER POTENTIALLY CAUSING VEHICLES IN THAT LANE TO BRAKE TO AVOID COLLISION. IN TRAFFIC THE SYSTEM IS SO JERKY IT CAN'T BE USED. THE SYSTEM ALSO FAILS TO RECOGNIZE AN OPEN LANE AND RESUME SPEED. THE SYSTEM ALSO RESPONDS TO VEHICLES TO THE DRIVER'S SIDE LANE AND SLOWS DOWN AND WON'T RESUME SPEED. IN LEFT OR RIGHT TURNS ON THE FREEWAY AT FREEWAY SPEEDS THE SYSTEM REACTS TO VEHICLES ACROSS LANES AND SLOWS THE VEHICLE TO LESS THAN A SAFE OPERATING SPEED CAUSING A POTENTIAL DANGER TO NOT ONLY THE CAR WE ARE IN BUT TO CARS FOLLOWING BEHIND . THE COLLISION AVOIDANCE SYSTEM ALSO MALFUNCTIONS BY THE "BRAKE" WARNING LIGHT COMPING ON FOR SEEMINGLY NO REASON.

ON 6/11/17 WILE I WAS DRIVING I FELT MY CAR 'JERK' WHEN I WOULD PRESS ON THE GAS AND THE CAR WOULD SHIFT GEARS. MY DASHBOARD ALERTED ME THAT THERE WAS A PROBLEM AND I WOULD NEED TO TAKE THIS CAR IN FOR SERVICE. [ATTACHMENT 1] MY VEHICLE ONLY HAD 2040 (ESTIMATED) MILES ON IT AND I'VE ONLY HAD IT FOR 2 MONTHS, HOW COULD THIS BE? WHILE ON THE WAY HOME, THAT SAME DAY, I WAS STOPPED A RED LIGHT WAITING FOR IT TO TURN GREEN FOR ME TO GO. ONCE THE LIGHT WAS GREEN I PRESSED ON THE GAS AND I GOT TO ACCELERATE FOR ABOUT 10 FEET AT THAT POINT THE CAR WAS INOPERABLE. I TRIED SWITCHING GEARS TO DRIVE, REVERSE AND NEUTRAL BUT IT DIDN'T WORK. AT THIS POINT I HAD A DIFFERENT ALERT ON MY DASHBOARD [ATTACHMENT 2]. I QUICKLY PUT MY HAZARDS ON AND LET THE VEHICLE SLOWLY PULL OVER TO THE SIDE OF THE ROAD. AT THAT POINT I PRESSED ON THE BRAKE PEDAL PUT THE CAR INTO PARK AND PUT THE EMERGENCY BRAKE ON. THE VEHICLE WAS SENT VIA TOW TO ROUTE 22 HONDA FOR SERVICE ON 6/12/17. THE VEHICLE WAS RETURNED TO ME ON 6/21/17. I WAS TOLD THAT THE TRANSMISSION WAS REPLACED HOWEVER WHEN I ASKED WHAT EXACTLY WAS WRONG WITH IT THE RESPONSE WAS "WE DO NOT KNOW BUT WE ARE SENDING IT TO HONDA FOR FURTHER REVIEW". I AM FEARFUL OF DRIVING THIS VEHICLE HOWEVER I AM LOCKED INTO THIS LEASE. HONDA DOES NOT KNOW WHAT WENT WRONG AND HOW TO PREVENT IT FROM HAPPENING AGAIN. I FEAR I MAY BE ON THE HIGHWAY AND THIS MAY HAPPEN AGAIN. I TRULY FEAR FOR MY LIFE AND ANY PASSENGERS I MAY HAVE IN MY VEHICLE.

THE ADAPTIVE CRUISE CONTROL SYSTEM IS DANGEROUS. THE VEHICLE SLAMS ON THE BRAKES WHEN APPROACHING VEHICLES AHEAD AND THE VEHICLE BEHIND ME THEN HAS TO SLAM ON THEIR BRAKES. THIS HAS HAPPENED MULTIPLE TIMES. SO FAR I HAVE AVOIDED AN ACCIDENT, BUT THERE HAVE BEEN TIMES THAT IT WAS A VERY CLOSE CALL. THE VEHICLE BEHIND ME HAD TO SWERVE TO ANOTHER LANE TO AVOID HITTING ME. THE SYSTEM IS VERY JERKY, SPEEDING UP AND SLOWING DOWN WHEN FOLLOWING A VEHICLE AHEAD. IT WILL SPEED UP BY 2-3 MPH AND THEN SLOW DOWN AND SPEED UP AGAIN. I HAVE MADE SURE THAT THE WINDSHIELD IS CLEAR TO ALLOW FOR THE CAMERA TO SEE THE VEHICLE IN FRONT OF ME. I HAD A PREVIOUS FORD MOTOR VEHICLE AND THEIR ADAPTIVE CRUISE CONTROL WORKED WONDERFULLY.

TL* THE CONTACT OWNS A 2017 HONDA PILOT. WHILE DRIVING 65 MPH, THE VEHICLE FAILED TO ACCELERATE WHEN THE ACCELERATOR PEDAL WAS DEPRESSED. ALSO, THE TRANSMISSION WARNING INDICATOR ILLUMINATED AND A MESSAGE TO "STOP DRIVING TRANSMISSION PROBLEM" DISPLAYED. THE VEHICLE WAS TOWED TO THE CONTACT'S HOME AND WAS ABLE TO RESTART; HOWEVER, A MESSAGE DISPLAYING "EMISSION SYSTEM PROBLEM" APPEARED. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS WAITING TO BE DIAGNOSED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 6,200. THE VIN WAS NOT AVAILABLE.

AT HIGHWAY SPEEDS, WHEN PASSING ANY ONCOMING LARGE VEHICLE, THE HOOD FLEXES, SHUDDERS & MOVES VIOLENTLY UP & DOWN AS IF IT IS ONLY HELD BY THE SECONDARY LATCH. WHEN PARKED, THERE IS NO PERCEPTIBLE PLAY OR LOOSENESS AT THE LATCH OR HINGE AREA. THE DEALERSHIPS HAVE BEEN NO HELP IN RESOLVING THIS PROBLEM.

THE DRIVERS SIDE SEAT BELT IS TO CONFINING AND TIGHT THAT IT HINDERS THE MOVEMENT OF THE DRIVER SLOWING REACTION TIME. IT IS UNSAFE. THE DRIVER'S SIDE SEAT BELT DOES NOT EXTEND OUT FAR ENOUGH FOR A SHORT HEAVY PERSON TO PULL THE SEAT BELT AROUND AND BUCKLE IT SO IT IS COMFORTABLE. THE PASSENGER SIDE SEAT BELT HAS NO ISSUE. A VISUAL INSPECTION COMPARING THE 2 SEAT BELTS SHOWS THE DRIVER SIDE SEAT BELT DOES NOT COME OUT OF THE FLOOR AS FAR AS THE PASSENGER SIDE. THIS ISSUE RESULTS IN THE SEAT BELT BEING TO TIGHT AND RESTRICTING THE DRIVERS MOBILITY WHILE DRIVING. THE HONDA DEALER SERVICE DEPARTMENT AND HONDA CUSTOMER SERVICE CONFIRM THIS IS BY DESIGN AND NOTHING CAN BE DONE. THIS IS AN ACCIDENT WAITING TO HAPPEN. HONDA NEEDS TO OFFER A PASSENGER SIDE SEAT BELT CONFIGURATION AND SPECS FOR THE DRIVERS SIDE.

VEHICLE SHIFTED TO NEUTRAL WHILE DRIVING. CARR IS AT DEALER. THEY ARE RESEARCHING PROBLEM.

THE TRANSMISSION IN MY 2017 HONDA PILOT, A 9 SPEED, IS NOT SWITCHING GEARS SMOOTHLY. AT FIRST, I TOOK THE CAR BACK TO THE DEALERSHIP AND THEY EXPLAINED THAT THE VEHICLE NEEDED A TRANSMISSION COMPUTER UPDATE. IT WAS FINE FOR APPROXIMATELY 3 DAYS AND IS BACK TO BANGING GEARS. THE VEHICLE WAS CONSISTENT IN BOTH COLD AND WARM WEATHER. THIS WAS AGGRAVATED IN TRAFFIC CONDITIONS.

I HAVE BOUGHT 2017 HONDA PILOT ON 11/28/2016 IN SC STATE. PROBLEM I HAVE FACED THAT CONTROLLER ARM CORROSION QUICKLY. I AM CONCERN ABOUT VEHICLE SAFETY. I CAN ALSO SEE RUST OUTSIDE ALLOW WHEELS. I HAVE TAKEN MY CAR AT DEALER BUT THEY DIDN'T IDENTIFIED THIS ISSUE. I WOULD LIKE TO CHECK ASAP AND RESOLVE IT. THANK YOU [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).?*JB

THE POWER STEERING WARNING LIGHT (STEERING WHEEL AND EXCLAMATION POINT) COMES ON INTERMITTENTLY. SLIGHT WOBBLE IN STEERING WHEEL WHEN IT HAPPENS. TOOK IT TO DEALER BUT THEY CAN NOT DUPLICATE NOR FIND ANY ERROR CODES. CONCERNED FOR SAFETY IF THERE IS A PROBLEM WITH STEERING.

EVERY TIME WE DRIVE AT NIGHT, ONCOMING DRIVERS TURN THEIR BRIGHTS ON, THINKING OUR LED HEADLIGHTS ON BRIGHT. TOOK IT TO DEALER, THEY SAID THERE IS NO CURE. ( GURLEY LEEP HONDA, ELKHART, IN. BOUGHT THE VEHICLE NEW. DID NOT TALK TO DEALER UNTIL ANOTHER OWNER OF A 2017, CONFIRMED HE HAD THE SAME PROBLEM.

SMARTPHONE LINKING FUNCTIONS DEFECTIVE AND DISCONNECTS WHILE OPERATING VEHICLE, CAUSING A DRIVER DISTRACTION WITH LOSS OF NAVIGATIONAL FUNCTIONS AND LOSS OF HANDS-FREE PHONE OPERATION. HAS BEEN IN TO DEALER FOR THIS CONDITION MULTIPLE OCCASIONS. THIS CONDITION MOST OFTEN OCCURS WHILE VEHICLE IS IN MOTION. THE AUDIO SYSTEM LOSES ABILITY TO ADJUST VOLUME, CAUSING A DANGER TO THE DRIVER WHO IS UNABLE TO TURN DOWN THE AUDIO VOLUME. THIS IS A SAFETY CONCERN WITH THE VEHICLE THAT IS UNRESOLVED.

TAKATA RECALL

Transmission and torque converter blew at 77k miles.

My engine started ticking at 113k, had fuel injectors replaced, came back in shortly after, they said engine failed, replaced with used engine… that one starting making noises, they apparently didn’t replace those fuel injectors either, so replaced those. Now catalytic converter is failing at 145k.