2024 Honda Prologue Complaint Log

I purchased a Honda Prologue from my local dealer with just 8 miles on it. At 97 miles, multiple warning lights appeared, including "Service High Voltage System" and "Service Vehicle Soon." Additionally, the vehicle would not allow me to charge the battery once these warnings were displayed and acceleration was reduced. I took it to the dealer, where they diagnosed an overcharged AC system causing battery cooling issues. They removed 1.270 kg from the system, cleared the codes, and tested to ensure proper levels before returning the vehicle to me. After driving for another week, the same warning lights reappeared, and now, with only 360 miles on it, the vehicle is back at the dealer for further diagnosis for the same warning lights. It does not appear an overcharged AC system was the cause. For a brand-new car with less than 500 miles, this is completely unacceptable from Honda.

Steering -- I leased my Honda Prologue 2024. from very first week I started hearing that some squeaking sound from my wheels but later I realized that squeaking/ cracking noise is coming from Steering. I took my car to the Honda repair center they accepted the problem and compare with other Honda Prologue same model. They kept my car for around 4 -5 days and finally said as they don't have expert mechanics and they also consult with main honda company even they don't know but you can still drive as it is not dangerous. there is no solution as of now. They made me sign the document before I took my car back. Now, I am driving my car but have some doubt back of my head, anything serious can happen and it is annoying when I park my car. As my car is on lease, they are not cancelling my lease or replacing my car.

When using my HondaLink app to unlock the door, sometimes the app has issues sending the signal to the car. This is a safety issue because in the event I lose my keys I will be locked out of my vehicle, or in the event of an emergency when I need to access the vehicle quickly, I will be unable to do so This is unconfirmed by any dealer and I have not contacted the manufacturer about the issue.

Axels makes clicking noise at the CV Joint when turning. Vehicle has less than 3,000 miles on it. Vehicle part is backordered due to nationwide shortage caused by vehicle defect on numerous 2024 Honda Prologues. There is no code on dashboard. Honda service has looked at vehicle and stated noise is caused by the CV joint for the drive shaft. Still says to drive due to backordered parts with no resolution.

There has been a knocking sound over the past 3-to 4 weeks when making a left turn. This is a safety issue because if the system fails while driving, I, my passengers, and other drivers on the road are at risk of injury. This has not been reproduced by the dealer or inspected by the manufacturer. Additionally, no warning lamps, messages, or other symptoms occur before the problem occurs.

The automatic emergency front collision warning system is extremely sensitive and will warn you to break incessantly. Sometimes it is because the sun is shining brightly on it sometimes it’s when a car is parked and you are passing it. This poses a safety threat because I could break unexpectedly and cause someone to rear end me The incessant warning light is extremely

When engaging the right turn signal and upon completing a right turn, the left turn signal activates three times when the signal stalk returns to the center position. Took vehicle to Honda dealership where it was confirmed. Honda dealership replaced turn signal switch. Vehicle continuing to experience this problem, intermittently. This is a potential safety risk as other vehicles will see the left turn signal activated on your vehicle and may think you are trying to turn left or switch lanes, when you are not.

Regularly slams the emergency brakes when reversing out of the driveway when there is nothing there to warrant an emergency brake Additionally, it will not release the brakes for several seconds. I feel this could leave me stuck in the middle of the road and vulnerable to getting hit by an oncoming vehicle.

Service High Voltage System Reduced Acceleration - Drive with Care Service Vehicle Soon There is a very prevalent problem with the new EV Honda Prologues. Mine has been in the shop since last Friday, Jan. 17. The parts "are on backorder" with Honda refusing to state how long it will take for parts to come in.

While backing up the car will slam on the brakes for no reason. It has done this twice with nothing behind me. Scary when you think you have got something.

The vehicle makes a knocking sound when turning - left or right. It seems to be an axle problem.

HondaLink app will not connect with vehicle and requires re-activiation with Honda support occasionally. This is a safety concern as I am unable to identify and/or unlock car in an emergency (lost key), nor check tire pressure, and ultimately identify current state of vehicle battery. I have notified manufacturer and have two (2) open cases at this time. Dealer has also been notified. No warning lamps, several messages appear (see attached images). First occurrence was shortly after taking receipt of vehicle (Wednesday 15-Jan) and has occurred on several other occasions, which has caused me to request specific case investigation from manufacturer.

Vehicle is making a clicking noise from the front end when making left or right turns and sometimes when reversing out of driveway and turning left or right. Dealership inspected the vehicle, confirmed the front axles were clicking, and special ordered driveshaft parts. The parts are backordered due to a nationwide shortage because of the same defect found on multiple 2024 Honda Prologues. The dealership stated that it's been an issue that many other Prologue owners have come in for, and there is no resolution other than replacing the parts. The vehicle had about 7000 miles on it when the problem started. There were no warning lamps or messages displayed.

Left front clicking when turning the wheel to the left. Happens when reversing as well. Sounds like the CV joint needs replacement. Vehicle has less than 1000 miles on it.

With reverse alert and notifications on, the vehicle violently brakes when there is nothing in the way

My boyfriend went to charge the car and it stopped and gave a high voltage message and then the heat stopped working so next day day took it to the dealer and they said they ruled out the battery but there is a component that is broken allowing the coolant to cool off battery. The have no ETA ON THE PART. I purchased this car on December 18, 2024 and here we are a Lil over 30 days and it's in the shop. I have seen on forums alot of people experiencing same issue.

UNKNOWN. When accelerating from stop while turning, a clicking/knocking sound comes from the front end indicative of an impending CV joint/driveline/steering failure.

Back up camera is not working, dealer inspected it and can't repair it. Dealer ordered the camera but is been on back order for 6 weeks, this really sucks , because this is a safety issue.

Multiple problems. Suspension/axles grinding and popping when go around corners, multiple messages to service high voltage system, complete loss of power while driving, loss of awd system, extremely loud thunking under hard acceleration (merging onto freeway etc), that shakes the whole car and can cause it to go off track a bit. deathtrap on wheels, dealer's no help, corporate is no help.

The contact owns a 2024 Honda Prologue. The contact stated while driving at an undisclosed speed and completing a left turn, there was an abnormal clicking sound coming from the front end of the vehicle. The contact stated that the abnormal clicking sound also occurred while completing a right turn. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed that the driver’s and passenger’s sides front axles had failed. The vehicle was not repaired due to parts unavailability. The manufacturer was not notified of the failure. The failure mileage was 24,000.

After charging my car from ~20% to 80% over the course of ~8 hours, I powered on the car, reversed out of my parking space, and began driving. Shortly after (<1 min), I noticed that both my Instrument Panel screen and my Infotainment screen had shut off and were black. I continued driving for another 2-3 minutes before pulling into a parking lot. In the lot I powered the car on and off many times, and also powered the car on in Service Mode. During each of these power cycles both screens remained black. About an hour later I returned to the car and again the screens did not turn on. I drove the car about half a mile, stopped and turned it off again for around 30 minutes. After coming back to the car this time, the screens worked as normal. My safety was put at risk because without my instrument panel, I lose almost all feedback and situational awareness of the state of the car. Also, while backing out of a parking space while the screens were not working, I did not have access to my back-up camera. I have not yet taken the car to a dealer or mechanic. I am writing this report directly after the screens resumed operating. I did not see any warning lamps or messages prior to the failure. But when I entered the car initially, I did notice that the infotainment screen was turned on and at a screen that otherwise is not seen until I turn on the car.

There is an increasingly loud clicking noise when turning. The dealer states that there is an ongoing issue regarding the steering rack but the parts are out of stock, they advise to keep driving until the part is back in stock.

I got the high voltage battery warning error on my dashboard after one random night of charging. The error doesn’t go away after 3 days and at times, the vehicle could not charge. I contacted my salesman and he suggested a hard reset which involved turning off the car and keeping the car fobs at least 20ft away, which worked. However I’m still concerned there is an issue with the battery. The memory seat setting doesn’t connect to the profiles. It randomly picks between 1 and 2 whenever the car turns on. Guest profiles can’t have their name saved unless their Google account is connected. The speaker rattles when volume is higher than 20%. There’s a knocking/clicking sound whenever I steer left or right. I called the dealership on 1/22/25 but was told it is not an issue. The vehicle has about 800mi on it. Front and rear collision warning sensors are too sensitive. The default settings for both are “alert and brake” which had led to random braking when backing out of a parking spot AND random braking when I was driving on the road. Luckily no accidents occurred and I have turned both to alerts only.

Unable to charge the vehicle or heat the cabin of the car when running. When turning the heat up a burning odor was observed. Dashboard warning messages state “service high voltage system”, “service vehicle soon”, and reduced acceleration, drive with care. The dealership has been in contact with the manufacturer to try and address the issue but recommended parts are on back order with no ETA. Vehicle was purchased new with 127 miles on odometer and problem occurred at about 700 miles, 3 weeks after taking possession of the vehicle.

I have encountered recurring problems with the vehicle's automatic braking system, as well as issues with the Honda Prologue app, both of which I believe compromise the vehicle's safety and performance.
The vehicle's automatic braking system appears to be malfunctioning, as it has activated unexpectedly on multiple occasions, leading to near-miss accidents. At least three occasions, the vehicle’s brakes have engaged without cause, even in situations where there is no obstruction or “phantom” vehicle detected. This automatic braking has not only been inappropriate but also posed a significant safety risk to both myself and other road users. Additionally, the reverse braking system exhibits similar issues, activating without cause. Despite the alerts being on and the brakes not being engaged, the system’s warning signals still activate, leading to further confusion and potential danger. I have consulted with both the dealership and the Honda Prologue forum, and it has been confirmed that this is an ongoing issue. The dealership has indicated that they have no immediate workaround or solution. The only remedy has been to disable these safety features entirely, which negates the very purpose of having them. 
The Honda Prologue app, which is intended to provide critical vehicle information and allow remote monitoring and control, is also malfunctioning. I have been in communication with Honda for over two months regarding these issues, but unfortunately, no viable solution has been provided. The app is essential for monitoring vehicle functions such as theft prevention, charging status, and temperature control, all of which are key safety and convenience features. In particular, I am concerned about my ability to monitor the vehicle’s charging especially given the increasing number of incidents involving electric vehicles catching fire during or after charging. Proper monitoring of charging status is crucial to avoid potential overcharging and battery degradation.

The steering doesn't return to the center after a hard turn. This requires me to manually return the steering to a neutral forward setup. Additionally, when it's rainy, the emergency rear braking is overly sensitive and will randomly activate.

an incident involving the collision warning system of a car resulted in the car abruptly braking without any apparent immediate danger or obstacle in front of the vehicle. The system activated the automatic emergency braking feature in response to a perceived threat that did not exist. This phenomenon is known as “phantom braking,” where the vehicle’s sensors misinterpret the surrounding environment, leading to an unnecessary and sometimes forceful deceleration. The abrupt braking action startled the me, creating a situation of potential confusion and concern. Fortunately, no collision occurred, but this incident highlights a serious safety risk associated with phantom braking events.

All of sudden these 3 errors started showing on the car dashboard: 1. Service High Voltage System 2. Reduced Acceleration Drive with Care 3. Service Vehicle Soon When try to charge the vehicle, car was unable to charge with this error on the dashboard "Unable to Charge, Service charging station". Currently car is in Honda Service station since Jan 13th 2025. I received an update from the service coordinator that car is having an issue with the AC system and Honda is aware of this issue but there is no ETA on/or how to fix it.

Lots of "clicking" noises when turning right or left. I believe the noises are coming from the CV axles.

Knocking sound when sharp turn to the right. CV Joint?

Since this vehicle came out new from the dealer, every time I make a U-turn it makes a sound in the cv joint, especially when it is on the left side.

When you mark a tight turn either left or right there is a loud clanking noise from the wheel. I only have 600 miles on the car and it happened about 100 miles in.

When turning the vehicle on, it sometimes displays an error in the instrument panel of the”Brake system failure 43 MPH Top Speed” When this error is present, the vehicle has almost no braking capability. One pedal braking is also disabled when this happens. So the only way to stop the car is to mash the brake pedal to the floor like your life depends on it. Turning the vehicle off for 5 minutes and turning it back on seems to clear the issue.

Brake system failure happened the day after I bought the vehicle and the dealer found no issues or errors than another brake failure occurred in one week. This could have caused a major accident to a point where my safety is in fear

Less than 1200 miles on the car and the cv axle was clicking on the left side. Dealer confirmed that replacement of the cv joint/axle is needed and the part is apparently on order.

My car is very low miles 2600 and has a clicking sound on the right front CV joint. The Dealer diagnosed and said there is nothing they can do. Honda is aware of it. He said it's a known issue with the Honda Prologue that thousands are affected.

All car screens stopped working while I was driving. Nothing seemed to precipitate their going blank; however, because the car depends on those screens for basic information (speed, for example, turning on lights, setting one-pedal driving, etc.), the car lost some basic functionality when the screens went blank. I couldn't see how fast I was going. Luckily, because it was night and the lights had been out, they didn't go out. However, I was unable to change any of the basic features of the car that depend on these screens for access. We have a video of the screens when they went blank that we can share; however, were were unable to upload the video on this website. Upon arriving home with the car, we tried shutting off and restarting the car. It took about an hour for the screens to turn back on. We are not sure why they suddenly came on, but while they were out, the car was also unable to charge. We have brought it to be serviced, but the car dealership can find nothing wrong. We worry it could happen again. There were no warning lamps, messages, etc. before the screens went blank. The car dealership could not reproduce the problem.

Axle or CV joint makes excessive clicking noise when turning right. Delaer has confirmed the issue. Parts have been backordered and no resolution for 2.5 months. Note, this problem appears to be reported by many other 2024 Prologue owners on the web.

Vehicle makes clicking noise in driver side front wheel area when making a sharp left turn and moving vehicle from a stopped or parked position. Vehicle was taken to dealership for inspection and was told by dealership that the issue was compared to a "known good" vehicle which reproduced the same sound. Dealership said this is considered normal. Dealership test drove vehicle with me and confirmed hearing the noise. This issue is potentially a faulty axle and or CV. This is potentially a safety risk as a can cause unstable driving, resulting in injury or death.

I am reporting an ongoing issue with my vehicle involving a persistent and concerning clicking sound emanating from the chassis or suspension area. The sound is most prominent when driving over bumps or uneven surfaces, and it has the distinct quality of something snapping or popping under pressure. The noise appears to be coming from the undercarriage of the vehicle, though it is difficult to pinpoint the exact source. Details of the Issue: The clicking noise has become increasingly noticeable. The sound is sharp and distinct, similar to the noise one would expect from a component under strain or sudden impact. This has led to growing concerns regarding the integrity of the suspension or chassis, as it suggests that one or more parts may be loose, damaged, or malfunctioning.

When turning the suspension does a clinking noise or sound. Very noticeable when fully turning to the right or left. Very concerning.

On a cold day the vehicle's baking system failed. It was would not move more than 62MPH and would not function. When dealer was contacted no assistance was given until Honda Corporation got involved. The problem cleared up on its own and I was advised that it should be fine at this point.

Loud noises coming from CV joints when turning wheel left or right sharply. New car.

Front differential is making loud clicking noises when turning right and is failing according to service center but Honda has no remedy for this and they can't assure me that it is safe to drive in this condition.

When turning there is a loud clacking noise coming from front suspension or steering. Seems to be worse when temperature is cold.

Both screens suddenly turned black while I was driving. I had no way to restart the screen, even after shutting off the car and turning back off. The two black screen remain on, but no way to see charging status, speed, control lights, etc.

I've had to turn off all the safety features in my car on multiple occasions. I nearly got hit by several cars turning into driveways because the car's sensors detected a vehicle on the driveway. Additionally, the sensors mistakenly detected another car pulling out of a shopping center, which caused heavy brake locking. This has even happened to me twice on the freeway. When I mentioned this to the service manager, he laughed and said, "I know what you're talking about. I have one too, and it happens to me as well. Unfortunately, there's nothing we can do about it except turn off the sensors." And be careful with your neck the ways brakes lock in

The car has a clicking sound when turning left or right. The dealership says that it is caused by a failing CV Axel. This apparently has been happening to dozens and dozens other Honda Prologues. I have not contacted the manufacturer about this issue as the dealerships are aware. This failure could lead to safety issues as it is related directly to steering and power train. There are not any notifications, messages, or lamps pertaining to this issue. When I leased this vehicle, the clicking was not happening to the one I leased, but the vehicle I test drove was doing it much more frequently than mine currently is.

Anytime the headlights are turned on, the center console Infotainment system starts scrolling through random menus and initiating button presses on any option available in the menu it is on. It also becomes completely unresponsive to human button presses while this happens. This becomes a huge safety issue as any vehicle system that is available from a button press can be turned on or off randomly. This problem is repeatable and happens every time the headlights are on.

We had our Honda Prologue just a couple weeks and decided to drive to the mountains. On the way up, we got several error messages: "Service High Voltage System", "Service Vehicle Soon" and "Reduced Acceleration, Drive with Care". The car was still driveable, but we could not charge it at were stuck in the mountains. We had to get towed back to the dealer. It was in for a couple days before being returned. They said they had: 1) "Done a hard battery reset"; and 2) serviced the A/C system". The car seems to be working OK but we are wary of taking it on longer drives. This seems to be a common issue on Hondaprologue forums.