2017 Honda Ridgeline Complaint Log

Poor design for wiring harness in tailgate causing back up camera to cease working

Back up camera stopped working due to wiring harness cut by rear tailgate closing

The backup camera has failed. Troubleshooting led me to discover the wiring harness where the tailgate opens and closes is frayed exposing/cutting the wires. Likely wires are low voltage. However, could there present a sparking hazard and ignite flammables being carried? At this time, the camera has no display.

Backup camera stopped working. It started in 2019 with the down looking view would show black but the other views still working, today 6/18/2022 all views are black with only the gridlines showing on the screen. Upon inspection the wire harness and wires are broken where the cable goes from the tailgate to the body due to opening and closing the tailgate using the hinge on the side.

Amber CMBS, LKAS, and ACC lights flashing with 19850 mileage. The entire crash mitigation system does not work from cruise control to braking

rear back up camera failure due to rear gate wiring harness failure

Backup Camera Stopped working. Wiring harness to tailgate is frayed.

The harness to the backup camera has split due to the tailgate and the backup camera is no longer working.

This 2017 Honda Ridgeline, at present, has 47430 miles of operation. I am the third owner having purchased on 12DEC2020 w/38990 miles. The instrument panel has been plagued by faulty warning symbols for most of my ownership. The problem now has grown to the point where I can't find any maintenance displays. Also, only one screen is visible showing operational information. I am not alone in this safety issue.

Wiring for the back-up camera running between tailgate and body on drivers side has been pinched with opening and closing of the tailgate, which has caused the wires to be broken apart, thus making the back-up camera unfunctional.

REAR VIEW CAMERA FAILURE I opened and closed the rear tailgate a couple days ago, and the Rear View Camera stopped displaying when the vehicle is in reverse. Just a black screen for a while, then, the guidance lines show up, still with no picture. I have not taken this to the dealer yet, but on RIDGELINEOWNERSCLUB.COM, this appears to be a common problem, caused by a broken wire harness near the tail gate hinge.

My backup camera stopped working on April 16. I investigated and found the wiring harness is snapped at the tailgate. Upon a google search I realized this is a known issue and wanted to file my complaint to hopefully get this issue resolved.

Rear camera not working. Defect in tailgate harness

Wiring is clearly broken down on the left side inside the tailgate causing the backup camera to not work. Sounds like an incredibly common issue and I am being quoted $700 to have it fixed.

Issues with overall dash system. If truck is locked and off the truck will continuously attempt to start and will set the alarm off. Have been unable to leave the truck locked for a year now due to this issue. This has also transitioned into most of the safety features no longer working.

Tailgate backup camera harness failed. Wires severed.

Rear back up camera is failing, camera view is going in and out. Upon inspection of the rear tailgate it is clear the wiring going from the main body of the truck to the tailgate is exposed from the plastic casing and some of the wires are breaking themselves causing the malfunction. This truck only has ~43k miles on it and the tailgate gets used semi-frequently, by no means is it used excessively. It is ridiculous that such an important piece of safety equipment would not be better made to withstand the normal wear and tear of use and fail at such low mileage. This failure has caused a massive blind spot when reversing and could put pedestrians or other vehicles in harms way. No I have not taken this into the manufacturer nor has it been confirmed by the dealer. No warning lights have gone off, the only way to know there is something wrong is when in reverse the backup screen is black with no video.

Blind Spot warning system failure. Could not find cause, so took it to the dealer and they determined it was a shorted wires within the wiring harness that leads to the tailgate. This is the same wiring harness that has the backup camera wires, which are also problematic. Apparently within the last month or so, you announced an investigation into this issue for 2017 and 2018 Ridgelines. Dealer is Luther Brookdale Honda in Brooklyn Center, MN. I paid $114.11 for a diagnostic.

After arriving home and turning off the vehicle, there was a lot of flickering of the lights and clicking noises in the engine. The dash displayed all emergency startup lights and performed the following message on the dash, "Keyless Start System Error." I took it to the dealer who ran a diagnostic, and provided me the diagnostic paperwork showing 4 codes in the Security, Power Control Unit, Mode Menu, Lighting, Keyless Transmitter, Gauges, and door locks. The dealer confirmed that this was in no relation to the recent recall of the Ridgeline Keyless Start System Error with DTC B12C5 and that the Keyless System Main Control Unit failed, part number 38320-T6Z-A21. I had to replace the unit and am now out of pocket quite a bit of money. I have reported the issue to Honda directly and hoping a refund will be provided. I am the original owner of this 2017 Honda Ridgeline RTS 2WD model and have only 34, 358 miles on it. Never had I experienced any electrical issues and furthermore I shouldn't have them for a five year old truck with less than 35k on it. I was lucky that I was not driving, or it could have been worse possibly. The dealer kept the defective component and was able to identify the issue and repair it quickly. No other issues had ever occurred on this truck and this was random.

When reversing, I've had several instances over the past several years where the backup screen just went to black (Head unit displays black, with the guide marks.) i figured it was a software issue. However, when the back-up camera ceased working I googled the issue with "2017 Honda Ridge-line and backup camera" and found that severed wires at the tailgate left corner hinge area is a common issue. I found the harness broken at the pivot point of tailgate. (Left bottom corner of tailgate)Tailgate wiring exposed in hinge. Plastic cover has split/separated. I am a sixty-three year old female so I'm not using the tailgate/truck bed very much. I took it to the dealership (04/12/22); they told me they have not had any reported instances of this issue and then requested how I broke the harness! They quoted me a price to purchase/replace the harness; however, since this seems to be an issue across 2017 -2019 Ridge-lines with the wiring loom not having enough slack, combined with the 90° bend at the tailgate, allowing the thin metal edge of the tailgate to press directly against the wiring, especially when the tailgate is fully swung open. I believe Honda should replace the harness under a TSB.

Backup camera has failed. Wiring is frayed at tailgate

- Backup Camera Failed - Specifically the wiring harness that goes to the tailgate. It can be inspected by others until it is replaced. - Yes, it is a large vehicle manufactured when it was required to have a backup camera, I back out of my driveway onto a small private street that always has lots of little kids playing. - The dealer confirmed the issue, they have ordered the part and it is $350 to fix a $30 wiring harness because the whole bed and tailgate has to be taken apart. - It has not been inspected by manufacturer (though I read online that Honda has a note in the system to send them the replaced harnesses) or insurance. - There were no warning lights; however, at first the backup camera would only work in one position that did not align with the parking guides for a few months until it finally went black. It also quickly flipped between views when the problem first arose. To better describe the issue, I wanted to report a safety issue with my 2017 Honda Ridgeline Black Edition. I saw that an investigation was already opened and there is a class action lawsuit from last year, but I wanted to formally add my truck to the ones affected by the same backup camera issue. Mine appears to be typical to the many photos I saw online, it appears the harness that allows the tailgate to swing both ways gets abruptly folded over the bottom edge of the tailgate when it is folded down during normal use, this has resulted in snapping the harness/wires at this flex/pinch point. It is clearly a design flaw and the issue occurs under normal use. I do not use my truck for work and I would say the tailgate is moderately used. My dealership called Honda and they said nothing regarding a recall, or even the first stages of that, are in the works. My wife won't drive my truck without the camera and I back out of my driveway onto a street that always has lots of kids playing so I really have no choice but to fix it... which was quoted at $350 and they ordered the parts.

2017 Honda Ridgeline RTL-E, keyless entry module wasn't working properly so I had to buy a new one. I was told about the issue when I took my Honda Ridgeline to the Honda dealership for my oil change.The entry control module is currently ordered but we don't know when it will come in. I also informed the service manager about my on/off switch not operating correctly. He informed me that it was on recall so it will repaired for free. I don't know why the keyless entry module wasn't repaired for free since I bought the used 2017 Honda Ridgeline with Honda's extended warranty. Currently I have no vehicle to use because Honda informed me that they don't currently have any because of the pandemic, currently no vehicles in their lot are able to loan to customers.

Back up camera harness is cracked exposing wires and breaking others camera not working .blind spot behind vehicle

The automatic emergency braking system is consistently fooled on right hand turns. It "sees" the car approaching as being "in my lane" and alerts "BRAKE" and vibrates the steering wheel. I believe this is because the system is unable to detect the curve in the two lane road approaching and no steering input has been applied (as the vehicle is not in the corner yet)

Hood latch recall. Inspected & partially repaired by Classic Honda of Midland, TX on 02/08/2022. There are cracks around the hood striker, & I have pictures. It says on invoice that it was submitted to DPSM. I have called the dealership service department several times & the advisor has not returned my calls about the results of DPSM. I called Honda customer service & she told me they can do nothing because each dealership is privately owned. The hood vibrates still & looks like it will fly off in windstorms & passing semis on interstates. The blue rectangles on picture were drawn by the service technician.

The capless fuel tank freezes and you are unable to fill the car with gas because of the block of ice that forms not allowing you to insert the gas filling hose.

Power train PCM failure caused gauge cluster to become unresponsive. While the truck was idling while connecting a trailer the gauge cluster went blank. I then attempted to shut down and restart the truck and it would not start leaving me stranded. While I did eventually get it started by replacing several fuses once it was running it had no turn signals and had an error message for the emissions system. Ended up taking to dealership and was told the PCM had failed. Truck was 49 months old and had 45k miles.

The rear backup camera has failed at 31,000 miles. The cause of the failure is appears to be a severed wiring harness going from the main body of the vehicle into the tailgate, where the camera is located. The harness design or routing of the wires is clearly defective.

Rear back up camera failed, due to tailgate wiring harness frayed due to normal use. Happened at about 45,000 miles.

The truck’s dual swinging tailgate pinches the wiring harness leading to the backup camera causing a break in the wires. The inoperative backup camera poses a safety concern. Repairing the wires or replacing the OEM wire harness does not address the design flaw. Please contact me with and questions or concerns. Thank you, [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

The contact owns a 2017 Honda Ridgeline. The contact stated that the tailgate was cutting the wires to the rear-view camera. The contact stated that the camera was inoperable. There were no warning lights illuminated. The contact received notification of NHTSA Campaign Number: 22V867000 (Back Over Prevention) however, the part to do the recall repair was not yet available. The local dealer was contacted. The vehicle was taken to another local dealer, Balise Honda of West (509 Quaker Ln, West Warwick, RI 02893) to be diagnosed. The contact was informed that the wires needed to be replaced. The vehicle was repaired but the failure recurred. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The approximate failure mileage was 70,000. Parts distribution disconnect.

broken tailgate harness causing the backup camera to no longer work. my vehicle is available for inspection, at this time. I can no longer see behind my vehicle and may injure animals, children, or damage property when driving in reverse. This is no longer covered by warranty, but is a poor design where the tailgate itself clamps and eventually cuts the wiring harness. I have confirmed this issue with dozens of other 2017-2018 ridgeline owners. there was no warning other than my screen going black one day after using the vertical hinge on the tailgate.

The contact's wife owns a 2017 Honda Ridgeline. The contact stated that the AWD and battery fan warning lights were illuminated on the instrument panel. The contact took the vehicle to a dealer where he was informed that the alternator needed to be replaced. The manufacturer was also notified of the failure and informed him that there were no recalls on his wife's vehicle. Upon investigation, the contact discovered NHTSA Campaign Number: 16V888000 (Electrical System) which he linked to the failure. The vehicle had yet to be repaired. The failure mileage was approximately 50,000.

Backup camara failure due to failure of wiring harness through tail gate.

According to research, a known failure for years. Back-up camera wiring harness failed approximately 1 year ago. Camera inoperable. Hazard to occupants, and other people & vehicles near Ridgeline. Vehicle available for inspection. Dealer wanted approx. $150 to diagnose; stated $600+- if faulty camera, $1200+- if wiring harness (part prices only, no labor). Dealer further stated a recall has yet to be issued for this safety problem.

The alarm system goes off at random times throughout the day, headlights stay on after the alarm activates, interior dash warning lights flicker and voltage fluctuates with sound. Happens if Key Fob is in my pocket or not. Events started in Oct 2019 and continued until Sep2020, when I unplugged the hood alarm activation switch. This disabled the alarm from going off at random times but didn't stop the dash warning lights from flickering and voltage fluctuating sounds. As of OCT 2021, now a slew of dash warning lights from "trailer assist, uphill assistant, lane assistant" plus many more have taken over my dash. At random times the brake assist will activate and cause my truck to temporarily lock up, then go back to normal. It appears to happen to be worse after heavy rains.

While driving the transmission feels and sounds as if it is slipping. When this happens the vehicle does not shift smoothly and there is a hesitation and loud clunk noise. The vehicle then slows down causing vehicles following to brake. The vehicle was taken in for inspection and repair but service center could not reproduce the problem. This is an intermittent problem that has occurred five times over a 6 month period the first year and again the following year.

rear camera stopped working.. cannot back up as safe as when camera worked dealer confirmed problem no other inspection no warning prior to failure October 2021

Broken wire(s) from the truck body to tailgate. Backup camera fails to work, making it extremely dangerous backing up truck. Honda dealer found the broken wires and quoted $498.00 to correct the problem. The camera start shorting out intermittently in Fall of 2021. Continuously started failing in May, 2022. No warning lights come on to warn of failure of camera. The camera just fails to turn on when backing up. This also puts people walking behind vehicle in danger when truck is backing up.

Opening and closing the tailgate has resulted in the wires breaking that go to the backup camera. Needless to say you need to be able to open and close tailgate on a truck.

Backup camera wiring harness has been pinched and broken by opening the tailgate resulting in the backup camera malfunction.

My rear backup camera failed due to the wear on the wiring harness at the point where the two-way tailgate opens. This seems to be a common failure and my case was typical. My vehicle was out of warranty, and so I performed the repair myself, and improved the shielding at the pinch point.

Backup Camera not working and wiring harness near tailgate is broken. In reading other reviews this is a common safety problem on the 2017 Ridgeline.

After reading about this issue I know it's common, however it just happened to me. My backup camera in my 2017 Honda Ridgeline is now black - and sure enough if you open the tailgate you can see exposed wires where there should be black conduit covering them. I am pretty bummed because this is a car I have had about 18 months. I'm sure they will tell me I need a new harness and it will cost me a bundle to fix. Now I am worried that it will just break again after reading all the other complaints about this issue. I want to be part of the law suit for this issue but not sure how to get on that train.

The contact owns a 2017 Honda Ridgeline. The contact stated that while driving at various speeds with the windows rolled up, the contact was nauseated when he arrived at his destination. The contact stated that the vehicle was consuming an excessive amount of gasoline. The contact checked for leaks but found no signs of a leak. There were no warning lights illuminated. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the emissions control and a fuel line needed to be replaced; however the parts needed to complete the repair were on a national back order. The vehicle was not repaired. The manufacturer was informed of the failure. The failure mileage was approximately 140,000.

The wiring for the backup camera broke at a hinge point for the tailgate. The repeated opening and closing of the tailgate in normal operations caused the wire to fatigue and break.

The back up camera stopped working. Can't detect any movement when backing up, ie, children, adults, pets etc. I have small grandchildren and this is a very big concern. Service scheduled for July 6, 2021. Work order stated broken wires due to corrosion, camera and wiring harness needed to be replaced. Manufacturer has been contacted.*JB No warning or message to alert us. It stopped working June24, 2021 From research on line, this is an issue on the 2017 Ridgeline. Wiring harness on tailgate wires are being broken due to location in the tailgate.

I own a 2017 Honda Ridgeline and am original owner. Couple of months ago my backup camera went black with only the yellow space image showing on the screen. Went to dealer and they said it was the camera. Made appointment for this repair for $391. After 2 hours they said it wasn't the camera and that the wiring harness in the tailgate was severed and to replace it was $1,641. I said no thanks. In researching online I guess it is a very common problem. You tend to rely on it. There was no warning that it was going to happen. I backed into another vehicle recently that I am sure I would not have had the camera worked. This is not a work truck. It is my daily driver. I currently have almost 38,000 miles on it and have owned it just over 4 years so it is beyond the warranty coverage. In my opinion there should be a recall by Honda Motor Corporation for this serious problem.

THE BACK UP CAMERA HAS CEASED WORKING DUE TO THE WIRING HARNESS BEING CUT AND CRIMPED IN THE TAILGATE ASSEMBLY. IT APPEARS TO BE A EXAMPLE OF A POOR DESIGN THAT COULD BE A SAFETY ISSUE. THE CONSTANT OPENING AND CLOSING OF THE GATE AND THE CHOICE OF POOR MATERIALS DOES NOT PROTECT THE WIRING. I NOTICED IT WHEN ATTEMPTING TO LEAVE A PARKING LOT. THROUGH MY RESEARCH IT IS A COMMON OCCURRENCE ON THESE MODELS.