2019 Hyundai Sonata Visibility & Wipers Problems

Safety Concern — Damage to Windshield During Manufacturer Recall Repair (Z05) My vehicle was brought to an authorized Hyundai dealership on January 14, 2026 for a manufacturer-directed paint recall repair (Campaign Z05), which required removal and reinstallation of the windshield as part of the procedure. The repair was originally expected to be completed between January 14 and January 28, 2026. However, I received no explanation for the delay during that period. On February 13, 2026 — nearly one month after check-in — I was informed for the first time that the windshield had cracked during the reinstallation process while the vehicle was in the dealership’s custody. As of March 18, 2026, the windshield has not been replaced, and the vehicle remains at the dealership without this safety-critical component restored. Because the windshield is a structural element essential to roof strength, airbag deployment performance, and overall crash integrity, the prolonged failure to properly restore it raises serious safety concerns. The unresolved condition of this component creates uncertainty regarding the vehicle’s crashworthiness and may expose occupants to significant risk of injury in the event of a collision. Damage occurred during a manufacturer-mandated recall repair while the vehicle was under the exclusive control of an authorized service provider, and the vehicle has not been returned to a safe, operable condition for an extended period. This situation raises broader concerns regarding the handling of safety-critical components during recall procedures and the timely restoration of vehicles to safe operating condition. This matter is also currently under review by the Arkansas Motor Vehicle Commission (AMVC), Case #26-009, due to the prolonged inability to restore the vehicle to a safe condition. I am submitting this complaint in the interest of vehicle safety oversight and to help prevent similar situations from affecting other consumers.