Infiniti · M37 · 2011
0
Recalls
36
Complaints
4/5
Safety Rating
The 2011 Infiniti M37 has no recalls and 36 owner-reported complaints on file with NHTSA. Overall safety rating: 4 out of 5 stars. Most reported issue: power train (12 reports).
Source: NHTSA Public Records · Updated Apr 22, 2026
This page combines three types of NHTSA data: recall campaigns (official manufacturer or government actions), owner complaints (unverified consumer reports), and crash test ratings (where available). A vehicle with many complaints is not necessarily less reliable — complaint volume correlates with sales volume and vehicle age. Recalls indicate identified defects, not overall quality. To compare this model year with others, use the year navigation in the sidebar or return to the model overview page.
Frontal Crash Test

Side Crash Test

Overall Frontal Rating
Driver and Passenger Assessment
Driver Side
Passenger Side
Overall Side Rating
Side Barrier and Side Pole Tests
Driver Side
Passenger Side
Rollover Resistance
11.3% rollover risk in single-vehicle crash
Safety Features
im the dealer sold my the car or maker uncertain problem
The Air Bag Warning Light on the dash blinks continuously and the Front Passenger Air Bag Status Light remains on whether or not the seat is occupied. I took the car to the Infiniti dealer. The Service Advisor said the Occupant Classification System Control Unit or OCS sensor needs to be replaced but Infiniti no longer provides this part; and furthermore, Infiniti advises against owner replacing the unit with a used part. I asked the Service Adviser what solution does Infiniti suggest and he said Infiniti does not suggest any solution. I contacted Infiniti Consumer Affairs Department. The Infiniti representative said the vehicle is more than 10 years old and Infiniti no longer manufactures the part; therefore, there is nothing they can do. I then asked the Infiniti Consumer Affairs Department what will happen in a situation where the airbags would normally be deployed considering the airbag warning light continues to blink and the “PASS AIR BAG” “2 OFF” is lit? I was told to ask to contact the dealer for their response. I wanted a response from Infiniti proper, the manufacturer, so I asked again. And again they said to contact the dealer. The dealer said all the airbags would be deployed at the same time and that there was no safety issue. Quoting from an Infiniti Service Bulletin Owner's Letter in the past: "If the red air bag warning light in your vehicle continuously flashes after the vehicle is started, please take your vehicle to the dealership as soon as possible. In the interim do not allow passengers to ride in the passenger seat. If the dealer fails, or is unable to make the necessary repairs free of charge, you may contact the National Consumer Affairs Department, Infiniti Division, Nissan North America, Inc., P.O. Box 685003, Franklin, TN 37068-5003. The toll free number is 1-800-662-6200. You may also contact the Administrator, National Highway Traffic Safety Administration..." Infiniti admitted this is a safety issue.
VEHICLE HAS HESITATION DURING ACCELERATION, IT LAGS AND TRANSMISSION IS UNRESPONSIVE MOST OF THE TIMES. THERE ARE OTHER TIMES THAT THE VEHICLES TRANSMISSION WILL DOWNSHIFT AND REV UP WHILE COASTING DOWN HILL WHILE FOOT IS OFF ACCELERATOR. VEHICLE ONLY HAS 59K MILES ON IT AND SHOULD NOT BE HAVING THIS ISSUE. IT'S LIKE THE TRANSMISSION JUST DOESN'T KNOW WHAT GEAR IT SHOULD BE IN. INFINITI NEEDS TO FIX A CLEAR DESIGN PROBLEM!
THE CAR HESTITATES, JERKS, REVS AT LOW SPEED, ROUGH IDLING, AND SLOW ACCELERATION. I REPLACED THE MAF SENSOR B 4 MONTHS AGO AFTER MY CAR ENGINE LIGTH CAME ON WHILE ON THE HIGHWAY AND I COULDNT ACCELERATE PASS 30 MILES PER HOUR.I HAD TO PRAY AND DRIVE TO THE NEAREST PLACE FOR THEM TO FIX IT.
I'D LIKE TO REPORT A PROBLEM THAT HAS OCCURRED WITH MY 2011 INFINITI M37 WHICH SEEMS TO BE PRETTY FATAL. THE PLASTIC COVER THAT COVERS THE STEERING WHEEL'S ROD CRACKS OPEN WHEN THE STEERING WHEEL IS TILTED TO A LOWER POSITION. ONCE THE COVER IS CRACKED, STEERING WHEEL RUBS ON TO THE PLASTIC BEHIND IT AND MAKES THE STEERING WHEEL NEARLY IMPOSSIBLE TO STEER. IF SOMEONE FACED THIS ISSUE BY CHANGING THEIR STEERING WHEEL POSITION WHILE DRIVING, IT WILL SURELY LEAD TO A FATAL ACCIDENT. THIS ISSUE SEEMS TO HAPPEN TO OTHER VEHICLES AS WELL ACCORDING TO THE FORUM LINK ATTACHED: HTTP://FORUMS.NICOCLUB.COM/STEERING-WHEEL-RUBBING-PLASTIC-HOUSING-T609452.HTML I HAVE TRIED TO CONTACT INFINITI REGARDING THIS ISSUE AND THE ANSWER I RECEIVED WAS THAT THERE'S NOTHING THEY COULD DO SINCE I AM OUT OF WARRANTY. HOWEVER, THAT PART OF THE VEHICLE IS BARELY USED NOR TOUCHED WHICH MAKES THIS A MANUFACTURING DEFECT BUT NO ONE WANTS TO BE RESPONSIBLE FOR THIS.
I HAVE SEVERAL ISSUES. THE STEERING WHEEL PEELS. I HAVE A CRACKED DRIVER'S SIDE LEATHER INTERIOR DOOR. THE CAR STARTED JERKING REALLY BAD ON A CITY STREET, I COULDN'T GO OVER 35 MPH. MY 4WAS MOTOR HAS GONE BAD! INFINITI DEALERSHIP, CANNOT EXPLAIN WHAT WOULD HAVE CAUSED THE MOTOR, TO GO BAD. ALL OF THE CAR'S SAFETY FEATURES, ARE CONNECTED TO THIS 4WAS MOTOR. SO, WHEN THAT 4WAS LIGHT COMES ON, ALL OF THE SAFETY FEATURES ARE TURNED OFF. THIS INCLUDES: INTELLIGENT CRUISE CONTROL, 4WAS, BLIND SPOT DETECTION, LANE DEPARTURE, STABILITY CONTROL, AND SPORT MODE! THE COST IS $8500! I PURCHASED THIS CAR IN 2011.
4WAS AND STABILITY CONTROL WARNING LIGHTS STAY ON WHILE DRIVING THE CAR. THE REAR OF THE CAR IS VERY UNSTABLE, SWAYS, JERKS AND STEERING WHEEL IS OFF-CENTER.THE STEERING WHEEL IS NEVER CENTERED AND DRIFTS IN ONE DIRECTION WITH A NEW ALIGNMNET. INFINITI HAS RECOMMENDED REPLACING THE HICAS ACTUATOR. THIS HAS NOT RESOLVED THE PROBLEM FOR INFINITI OWNERS AND ARE THEN RECOMMENDED TO REPLACE THE 4WAS CONTROL BOX. REPLACING THE CONTROL BOX ALSO DOES NOT RESOLVE THE ISSUE. I HAVE READ AND JOINED A NISSAN/INFINITI FORUM WHERE OWNERS THAT HAVE THIS EXACT PROBLEM HAVE FOLLOWED THE RECOMMENDATION FROM THE NISSAN AND INFINITI DEALERSHIP AND STILL HAVE THE WARNING LIGHTS ON. I CONTACTED INFINITI CORPORATE OFFICES FOR FURTHER INFORMATION, BUT WAS INFORMED THEY DO NOT TRACK THIS TYPE OF INFORMATION. THE 4WAS AND STABILITY CONTROL WARNING LIGHTS ISSUE IS HAPPENING TO BOTH NISSAN AND INFINITI MODELS AND THROUGHOUT VARIOUS YEARS. THE CONCERN IS THAT INFINITI'S RECOMMENDATION IT TO REPLACE THE HICAS ACTUATOR AND SPEND $6K (PART COST $5,500 AND LABOR $400, BUT THAT DOES NOT RESOLVE THE PROBLEM. ACCORDING TO THE INFORMATION I HAVE FOUND, INFINITI IS NOT ACCURATELY DIAGNOSING THE PROBLEM. I HAVE BEEN I NEAR CATASTRAFIC INCIDENTS DUE TO THIS WIDE SPREAD INFINITI SPORT OWNERS ISSUE.
HESITATING/JERKING. UNABLE TO ACCELERATE PAST 44-45 MPH, 2400 RPM. HAD TO MOVE FROM THE FAR LEFT LANE ACROSS 4 LANES SHOULDER WAS DRIVING ON A CITY MAIN RD AND THE FRONT PASSENGER SIDE AXLE SLIPPED OUT FO SOCKET AND AND CAUSED MY CAR TO BE INOPERABLE
INFINITI USES POOR QUALITY LEATHER AND VINYL IN THE INTERIOR OF THEIR CARS. THE LEATHER AND VINYL ON MY DOOR PANEL, CENTER CONSOLE, AND SEAT HAVE CRACKED. I AM VERY DISAPPOINTED WITH THE INTERIOR OF MY CAR. CONSIDERING THAT INFINITI IS A LUXURY AUTO MANUFACTURER, THE INTERIOR QUALITY IS APPAUDING. THIS WILL BE THE LAST INFINITI THAT I PURCHASE.
THE LEATHER AND VINYL THAT IS INSTALLED ON THE INTERIOR COMPONENTS OF THE CAR ARE VERY POOR QUALITY. MY SEATS, DOOR PANEL, AND CENTER CONSOLE ARE CRACKING. THE INTERIOR OF MY CAR LOOKS TERRIBLE. CONSIDERING THAT INFINITI IS A LEISURE LINE AUTOMOBILE, IT IS APPALLING THAT THEY WOULD CUT CORNERS ON THE CAR'S INTERIOR BY USING SUCH LOW QUALITY MATERIALS. I WILL NEVER BUY ANOTHER INFINITI.
TL* THE CONTACT OWNS A 2011 INFINITI M37. THE CONTACT STATED THAT THE STEERING WHEEL LOCKED WITHOUT WARNING. BOTH THE DEALER (SEWELL INFINITI OF DALLAS, 7110 LEMMON AVE, DALLAS, TX 75209, (972) 490-4545) AND AN INDEPENDENT MECHANIC DIAGNOSED THAT THE STEERING WHEEL LOCK MECHANISM NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND HAD NOT ISSUED A RECALL FOR THIS YEAR, MAKE, AND MODEL VEHICLE. A RECALL FOR THE STEERING WAS ISSUED FOR OTHER YEAR, MAKE, AND MODEL VEHICLES. THE APPROXMATE FAILURE MILEAGE WAS 102,000.
I HAVE BEEN NOTICING THAT MY CAR IS TAKING A VERY LONG TIME TO SPEED UP WHEN I'M STEPPING ON THE GAS. THE CAR JERKS AS WELL IT IS VERY UNSAFE. I WAS TRYING TO PASS THROUGH A GREEN LIGHT WHEN I NOTICE THE CAR IS MAKING A REALLY LOUD SOUND LIKE IM DRIVING FAST BUT THE CAR WAS NOT GOING PASS 20 MILES.
TL* THE CONTACT OWNS A 2011 INFINITI M37. WHILE THE VEHICLE WAS PARKED, IT ROLLED AWAY WITHOUT WARNING. THE FAILURE RECURRED MULTIPLE TIMES. THE MANUFACTURER WAS NOTIFIED. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 35,000. UPDATED 10/06/16*LJ *TR
WHEN YOU START THE CAR STALLS. AND HESITATES. THE TRANSMISSION DOES NOT DOWNSHIFT PROPERLY AND IS A SERIOUS SAFETY HAZARD. I WENT TO GET IN TRAFFIC AND THE CAR HESITATED AND ALMOST GOT ME HIT. IT APPEARS THAT ALL OVER THE BLOGS THIS IS A COMMON PROBLEM. THEY TRY TO CORRECT WITH A SOFTWARE UPDATE BUT TO NO AVAIL.
THE LEATHER ON THE DRIVER'S DOOR PANEL IS CRACKED. IT BEGAN CRACKING TWO YEARS AGO AND IS GETTING WORST. LEATHER SHOULD NOT CRACK AT 5 YEARS. INFINITI MATERIALS SHOULD BE TOP OF THE LINE. I AM VERY DISAPPOINTED ABOUT THE CRACKED LEATHER ON MY DOOR PANEL. THIS SHOULD DEFINITELY BE RECALLED.
TL* THE CONTACT OWNS A 2011 INFINITI M37. THE CONTACT STATED THAT THE VEHICLE WAS UNRESPONSIVE AFTER THE ACCELERATOR PEDAL WAS DEPRESSED AND JERKED WHILE DRIVING AT LOWER SPEEDS. THE FAILURE OCCURRED WITHOUT WARNING MORE THAN 200 TIMES. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE FAILURE COULD NOT BE DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 29,000.
CPSC:I1510382A. 2001 INFINITI M37. CONSUMER STATED A PROBLEM WITH THE REAR WINDOW CONTROLS ON THE DRIVERS MASTER ASSEMBLY. *LN THE CONSUMER STATED TWO PIECES OF THE FASCIA PEELED AWAY FROM THE BUTTONS, WHICH CREATED SHARP EDGES THAT CUT THROUGH THE HIS SKIN, WHICH RESULTED IN LACERATIONS.*JB
AFTER 3 DAYS PARKING IN GARAGE, THE BATTERY WAS DRAINED. WE HOOKED UP A BATTERY CHARGER. THE DASHBOARD LIGHTS FLASHED A FEW TIMES AND THEN THE ELECTRICAL SYSTEM COMPLETELY SHUT DOWN. THE CAR WENT TOTALLY DEAD. NONE OF THE BUTTONS WAS WORKING, NOT EVEN THE TRUNK LID. SIMILAR SITUATION HAPPENED BEFORE, BUT THE CAR WAS ABLE TO START BY JUMPING. WE WILL CONTACT THE DEALER TODAY. THERE MUST BE SOME DESIGN OR MANUFACTURING FAULTS. INFINITY SHOULD PROVIDE ANSWERS AND TAKE REMEDIAL ACTIONS. *TR
THE TRANSMISSION IN THE M37'S ARE REALLY BAD. THE 7 SPEED TRANSMISSION HAS A VERY DIFFICULT TIME FIGURING WHAT GEAR TO GO INTO. WHEN YOU ARE ACCELERATING ONTO AN OFF RAMP OR EVEN AFTER A RED LIGHT THERE IS A MAJOR DELAY BECAUSE THE TRANSMISSION CAN'T FIGURE OUT WHAT GEAR TO GO INTO. IT GOES THREW THE FIRST 3 GEARS WAY TO FAST AND SLOWS YOU DOWN TREMENDOUSLY. YOU COULD BE KILLED TRYING TO GET ON AN INTERSTATE BECAUSE THE CAR JUST WONT GO UNLESS YOU MASH THE PEDAL. WHEN YOU ARE CLIMBING A HILL AT 30 MILES AN HOUR, THE TRANSMISSION WILL BE IN 6TH OR 7TH GEAR. THIS IS VERY UNSAFE. I'VE RESEARCHED ONLINE ABOUT THIS TRANSMISSION ISSUE, THERE ARE A LOT OF COMPLAINT FROM CONSUMERS THAT OWN A 2011 2012 M37. PLEASE DO SOMETHING ABOUT THIS INFINITI! THANKYOU *TR
BATTERY KEEPS DRAINING. I HAD TO JUMP IT COUPLE TIMES AND TODAY I JUMPED IT, EVERYTHING CAME BACK, BUT THE CAR WON'T START. IT FLASHES 'WARNING KEY SYSTEM'. THE CAR IS AT THE INFINITI DEALER NOW. THEY WILL CALL ME TOMORROW WITH THE INFO ABOUT WHAT'S GOING ON WITH THE CAR. THIS IS A BEAUTIFUL CAR!!!! INFINITI PLEASE FIX THESE PROBLEMS. *TR
Showing 1–20 of 25 complaints
The 2011 Infiniti M37 has 0 recalls recorded by NHTSA.
NHTSA has received 36 owner-reported complaints for the 2011 Infiniti M37.
The 2011 Infiniti M37 received an overall safety rating of 4 out of 5 stars from NHTSA.
The most commonly reported complaint categories for the 2011 Infiniti M37 are power train (12 reports), steering (3 reports), electrical system (3 reports).
NHTSA does not currently list any recalls on record for the 2011 Infiniti M37. To verify the status of your specific vehicle, check nhtsa.gov/recalls with your VIN.
Look up recalls and complaints for any year, make, and model.
This page summarizes publicly available data from the National Highway Traffic Safety Administration (NHTSA). Complaint counts reflect reports submitted to NHTSA by vehicle owners and do not by themselves prove defect severity or vehicle safety. Safety ratings may not be available for all vehicle-years. This site is not affiliated with NHTSA or any vehicle manufacturer. For official information, visit the official NHTSA page for this vehicle.