2014 Infiniti Q50 Complaint Log

STEERING FAILED COMPLETELY APPROXIMATELY 8/12/15 WHILE ON THE ROAD. INCIDENT OCCURRED WHILE AT A SLOW PACE AND I WAS ABLE TO FORCE STEER THE CAR TO THE SIDE OF THE ROAD. TODAY I WENT TO START THE CAR IN MY GARAGE AND ONCE AGAIN THE CAR HAD NO STEERING.DEALER WAS ABLE TO FIX THE PROBLEM HOWEVER I FEEL THAT THIS IS A MAJOR PROBLEM THAT COULD BE DANGEROUS. FOR INSTANCE, IF MY WIFE HAD BEEN DRIVING IN THE FIRST INCIDENT SHE WOULD NOT HAVE STRONG ENOUGH TO STEER THE CAR TO THE SIDE OF THE ROAD. COAST INFINITY IN SARASOTA, FL 941-924-1211 TODAY THE STEERING FAILED AGAIN BUT OCCURRED WHEN I STARTED THE CAR IN MY GARAGE. WAS NOT TRAVELING AT THE TIME.

I LIVE IN A ONE FAMILY HOUSE WITH AN ATTACHED GARAGE. MY WIFE PARKED THE CAR,WITH 1/3 OF A TANK OF GAS,IN OUR GARAGE ABOUT 6:30 PM ON AUGUST 17. SHE THOUGHT SHE HAD PUSHED THE BUTTON TO TURN OFF THE ENGINE, AND EXITED THE CAR TAKING THE SMART KEY WITH HER. ABOUT 9 THE NEXT MORNING, WHILE WALKING MY DOG, I FELT HEAT COMING FROM THE GARAGE AND OPENED THE DOOR. IT WAS VERY HOT TO TOUCH. I THEN TOUCHED THE CAR AND BURNED MY HAND. I CALLED OUR LOCAL FIRE DEPARTMENT AND THEY PULLED THE CAR OUT OF THE GARAGE. THE CAR WAS SO HOT, A CD IN THE DOOR COMPARTMENT MELTED. THE FIREMEN EXPLAINED THAT MY WIFE AND I AND OUR DOG, COULD VERY EASILY HAVE BEEN KILLED BY CARBON MONOXIDE AND THE ENTIRE STRUCTURE COULD HAVE BURNED FROM THE HEAT. I HAVE SINCE LEARNED THAT WHAT HAPPENED TO ME IS A COMMON OCCURRENCE AND PEOPLE HAVE DIED AS A RESULT. EVEN IF THE SMART KEY IS NOT NEAR THE CAR, IT WILL CONTINUE TO RUN UNTIL IT IS OUT OF GAS.

I PURCHASED A 2014 INFINITI Q50 NEW FROM THE DEALER. THE CAR HAD APPROXIMATELY 6,500 MILES ON IT WHEN THE RIGHT FRONT TIRE SIDE WALL CRACKED. THE REPAIR SHOP NOTICED THAT THE LEFT FRONT TIRE HAD A BUBBLE AND ALSO NEEDED TO BE REPLACED. BOTH FRONT TIRES WERE REPLACED THE WEEK OF 5/17/15. ONE MONTH AFTER THE REPLACEMENT ON 6/24/15, THE RIGHT FRONT TIRE SIDEWALL CRACKED AGAIN.

I WOULD LIKE TO COMPLAIN ABOUT THE TIRES ON MY INFINITI Q50. THEY ARE DUNLOP P245/40 RF19 DOT U28T. I HAVE 20,500 MILES ON MY VEHICLE AND HAVE BLOWN 6 TIRES. ALL TIRE FAILURES HAVE BEEN CAUSE BY THE SIDEWALLS OF THE TIRES BLOWING OUT. THE MOST RECENT EVENT HAPPENED 6/4/2015 AND THE TIRE WAS IN SERVICE SINCE 4/18/2015. ALL FOUR ORIGINAL TIRES FAILED AND NOW TWO MORE HAVE FAILED. IS THERE ANY RECOURSE I HAVE AGAINST THE TIRE MANUFACTURER AND/OR CAR MANUFACTURER. THESE ARE OBVIOUSLY DEFECTIVE TIRES AND SHOULD NOT BE SOLD.

I PURCHASED A 2014 INFINITI Q50 NEW FROM THE DEALER. THE CAR HAD APPROXIMATELY 6,500 MILES ON IT WHEN THE RIGHT FRONT TIRE SIDE WALL CRACKED. THE REPAIR SHOP NOTICED THAT THE LEFT FRONT TIRE HAD A BUBBLE AND ALSO NEEDED TO BE REPLACED. BOTH FRONT TIRES WERE REPLACED THE WEEK OF 5/17/15. ONE MONTH AFTER THE REPLACEMENT, THE RIGHT FRONT TIRE SIDEWALL CRACKED AGAIN.

I PURCHASED A 2014 INFINITI Q50 NEW FROM THE DEALER. THE CAR HAD APPROXIMATELY 6,500 MILES ON IT WHEN THE RIGHT FRONT TIRE SIDE WALL CRACKED. THE REPAIR SHOP NOTICED THAT THE LEFT FRONT TIRE HAD A BUBBLE AND ALSO NEEDED TO BE REPLACED. BOTH FRONT TIRES WERE REPLACED THE WEEK OF 5/17/15. ONE MONTH AFTER THE REPLACEMENT, THE RIGHT FRONT TIRE SIDEWALL CRACKED AGAIN.

TL* THE CONTACT OWNS A 2014 INFINITI Q50. WHILE REVERSING, THE REVERSE CAMERA FAILED TO ACTIVATE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THERE WAS NO FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE FAILURE MILEAGE WAS 7,000.

I WAS DRIVING AT 45 MPH ON A STRAIGHT PARKWAY WITH ONE HAND LOOSELY ON THE STEERING WHEEL WHEN ALL OF A SUDDEN THE STEERING WHEEL WENT TO THE RIGHT AS DID THE FRONT WHEELS AS IF I WAS MAKING A RIGHT HAND TURN. I PULLED THE STEERING WHEEL TO THE LEFT IN ORDER TO CONTINUE GOING STRAIGHT AND PLACED MY FOOT ON THE BRAKE. A FEW SECONDS LATER, I INTENTIONALLY TOOK MY HANDS OFF THE STEERING WHEEL AND, AGAIN, THE CAR WANTED TO MAKE A RIGHT HAND TURN. THIS PHENOMENON WITH THE STEERING LASTED ABOUT 15 MINUTES AT WHICH TIME THE STEERING WAS NORMAL. ..UPDATED 05/07/15 *BF UPDATED 9/16/2015 *JS

DAS STEERING FAILED AGAIN. THIS WAS RECALLED SEVERAL TIMES IN 2013-2014 FOR THE SAME PROBLEM. DEALER AND MANUFACTURER "RECTIFIED" PROBLEM 3 TIMES. STEERLNG SEIZES UP WHEN TEMPERATURES FALL BELOW 0 DEGREES. STEERING FAILURE AND CHASSIS FAILURE COME ON. CAR REQUIRED TOWING TO DEALER EACH TIME LAST YEAR. I WAS ABLE TO GET IT TO THE DEALER THIS TIME, WITH DIFFICULTY, NO POWER STEERING AND STEERING WHEEL IS 90 DEGREES OFF CENTER. DEALER PROVIDED A LOANER AS THEY HAD PREVIOUSLY. THIS IS STILL A DANGEROUS PROBLEM THAT INFINITI HAS NOT RESOLVED. *JS

TL* THE CONTACT OWNS A 2014 INFINITI Q50. THE CONTACT STATED THAT THE VEHICLE WAS SERVICED UNDER NHTSA CAMPAIGN NUMBER: 13V588000 (STEERING); HOWEVER, THE FAILURE RECURRED IN ABOVE FREEZING CONDITIONS ONE YEAR LATER. WHILE DRIVING 10 MPH IN A PARKING LOT, THE "CHASSIS MALFUNCTION" WARNING LIGHT ILLUMINATED ON THE INSTRUMENT PANEL AND THE VEHICLE FAILED TO STEER IN THE INTENDED DIRECTION. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE MANUFACTURER AND DEALER WERE MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 12,000.

COMPLETE POWER FAILURE AROUND NAVIGATION AND RADIO. LIGHTING WENT DARK AND THEN POWERED UP 5 MINUTES LATER WHILE DRIVING. *JS

TL* THE CONTACT OWNS A 2014 INFINITI Q50. WHILE DRIVING AT AN UNKNOWN SPEED, THE VEHICLE WOULD INDEPENDENTLY VEER TO THE RIGHT. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT THE SOFTWARE NEEDED TO BE UPDATED. THE UPDATE WAS COMPLETED, BUT THE FAILURE PERSISTED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 3,000.

TL* THE CONTACT OWNS A 2014 INFINITI Q50. WHILE PARKED, THE STEERING WHEEL SEIZED WITHOUT WARNING. THE FAILURE OCCURRED SEVERAL TIMES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 5,000.

ON 12/26/2014 & 12/27/2014 AT SPEEDS BETWEEN 5 MPH & 30 MPH, THE CAR WANTED TO TURN ITSELF TO THE RIGHT...IT REQUIRED DRIVERS CORRECTION WITH SIGNIFICANT FORCE TO MAINTAIN A STRAIGHT LINE ON THE ROAD. ON 12-27-2014, TAKING THE CAR TO THE INFINITI DEALER (SACRAMENTO INFINITI) THE PROBLEM WENT AWAY AFTER REACHING FREEWAY SPEEDS. I LEFT THE CAR WITH THE DEALER SERVICE DEPARTMENT FOR DIAGNOSIS & REPAIR. THE SERVICE MANAGER SAID HE WAS COMPLETELY UNAWARE OF THIS TYPE OF PROBLEM. THE CAR HAS "DIRECT ADAPTIVE STEERING" (A DRIVE BY WIRE SYSTEM). *TR

TL* THE CONTACT OWNS A 2014 INFINITI Q50. WHILE DRIVING AT AN UNKNOWN SPEED, THE SUN ROOF SHATTERED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THERE WAS SOME TYPE OF IMPACT TO THE VEHICLE, WHICH RESULTED IN THE SUN ROOF SHATTERING. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 24,000.

I AM MAKING THIS REPORT TO ALERT YOU TO WHAT I BELIEVE IS A DANGEROUS CONDITION IN A NEWLY OFFERED VEHICLE SYSTEM, AS REPORTED BY A WRITER ([XXX] ) FOR MOTOR TREND MAGAZINE. I DO NOT OWN THIS VEHICLE NOR ANY INFINITI MODEL. THE VEHICLE INVOLVED IS BEING USED BY THE MAGAZINE AS A LONG TERM TEST VEHICLE. THE MAGAZINE REPORTED AT HTTP://WWW.MOTORTREND.COM/ROADTESTS/ONEYEAR/SEDANS/1412_2014_INFINITI_Q50S_37_UPDATE_5/ THAT THE ACTIVE LANE CONTROL SYSTEM CAUSES THE VEHICLE TO VEER TOWARD FREEWAY EXITS. I BELIEVE THAT THIS IS DANGEROUS AND IS LIKELY TO RESULT IN BOTH SINGLE-VEHICLE AND MULTIPLE-VEHICLE CRASHES. THE SINGLE-VEHICLE CRASHES ARE LIKELY TO OCCUR WHEN THE DRIVER FAILS TO ACT IN TIME. THE MULTIPLE-VEHICLE CRASHES ARE LIKELY TO OCCUR WHEN THE DRIVER SWERVES TO CORRECT THE CAR'S PATH, AND EITHER HITS OTHER CARS, OR CAUSES THEM TO BRAKE AND SWERVE TO MISS THE INFINITI. IN ORDER TO PROTECT ALL MOTORISTS AND PASSENGERS, PLEASE REQUIRE ALL MANUFACTURERS WHOSE SYSTEMS EXHIBIT THIS CONDITION TO DISABLE THE SYSTEM ON ALL VEHICLES AND STOP MANUFACTURING IT. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

TL* THE CONTACT OWNS A 2014 INFINITI Q50. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE PASSENGER SIDE AIR BAG WARNING INDICATOR ILLUMINATED. THE CONTACT STATED THAT THE FAILURE OCCURRED INTERMITTENTLY. THE VEHICLE WAS SERVICED UNDER NHTSA CAMPAIGN NUMBER: 14V138000 (AIR BAGS, ELECTRICAL SYSTEM) BUT THE REMEDY FAILED TO REPAIR THE VEHICLE. THE CONTACT MENTIONED THAT THE AIR BAG WARNING LIGHT REMAINED ILLUMINATED AFTER THE RECALL REPAIR. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER 15V681000 (AIR BAGS). THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 7,490.

TL* THE CONTACT OWNS A 2014 INFINITI Q50. WHILE DRIVING APPROXIMATELY 25 MPH, ANOTHER VEHICLE CRASHED INTO THE DRIVER SIDE OF THE CONTACT'S VEHICLE. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT SUSTAINED A BACK INJURY THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TAKEN TO A DEALER FOR REPAIR, BUT THE FAILURE WAS NOT DIAGNOSED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 15,832.

ON MAY 28, 2014 PURCHASED A NEW INFINITI Q50. 1 WEEK LATER NOTICED A BUMP ON THE FRONT DRIVER SIDE TIRE A DUNLOP 245/40R19. CONTACTED THE DEALER AND THEY SAID IT MUST BE A WARRANTY ISSUE ON THE TIRE. A WEEK LATER THE TIRE BLEW UP IN THAT BUMP AND I NEITHER THE DEALER NOR THE DUNLOP DEALER IN PR ACKNOWLEDGED THERE WAS AN ISSUE WITH THE TIRE. I HAD TO REPLACE THE TIRE AT A NET COST OF $530 EACH. ABOUT 7 WEEKS LATER ANOTHER TIRE REVEALED A BUMP THIS TIME WAS THE REAR PASSENGER SIDE TIRE. THE DUNLOP DEALER INDICATED THE BUMP WILL ALLOW THE USE THE TIRE UNTIL A ROAD BUMP MATCHES THE EXACT LOCATION OF THE BUMP THAT WILL CAUSE THE TIRE TO BREAK AND EMPTY. ON 10-04-14 THAT EVENT HAPPENED AND ANOTHER TIRE GOT DAMAGED. THIS AGAIN IS A DUNLOP TIRE 240/40R19 WHICH HAS ENGRAVED ON IT A NUMBER U28T ATBR0914. ACCORDING TO THE DEALER AND DUNLOP TIRE REPRESENTATIVE THERE IS NO FORMAL RECALL ON THESE TIRES, HENCE I HAD TO REPLACE THE TIRE WITH A NEW ONE, SO ANOTHER $530 FOR A NEW TIRE. I AM VERY CONCERNED AS A 3RD TIRE IS NOW DISPLAYING A VERY SMALL BUMP AND I SUSPECT IT WILL DEVELOP INTO THE SAME SCENARIO OF THE PREVIOUS 2 TIRES. THE CAR ONLY HAS ABOUT 7000 MILES DRIVEN, TO THERE MUST BE A PROBLEM.THE VEHICLE WAS PURCHASED AT AMBAR INFINITI IN PUERTO RICO. MORE DETAILS, PICTURES OF THE TIRES, AND VIN # AVAILABLE UPON REQUEST. *TR

THIS VEHICLE HAS AN ELECTRONIC BRAKING SYSTEM THAT HAS MADE THIS CAR HANDLE ERRATICALLY AND EXTREMELY UNSAFE IN TRAFFIC SITUATIONS. WHILE TRAVELING AT SPEED IF TRAFFIC IN FRONT OF YOU HAPPENS TO BRAKE OR SWERVE IN FRONT OF YOU THIS CAR WILL BRAKE UNCONTROLLABLY WITHOUT NOTICE MAKING IT NEARLY IMPOSSIBLE TO AVOID A COLLISION OR CHANGE LANES TO MANEUVER AROUND ON OBSTACLE OR CAR. MYSELF AND MY WIFE ARE VERY SCARED TO DRIVE THIS CAR AND IN FREEWAY TRAFFIC YOU CANNOT SAFELY CHANGE LANES. WE FEEL IT IS ONLY A MATTER OF TIME BEFORE THIS POORLY DESIGNED SYSTEM WHICH CANNOT BE DISABLED WILL RESULT IN COLLISIONS OR DEATH. THIS HAS HAPPENED MORE THAN A DOZEN TIMES SINCE PURCHASE IN APRIL 2014. WE NO LONGER FEEL SAFE DRIVING THIS CAR.

FIRST INCIDENT OF THIS HAPPENING WAS DURING A TRIP TO WHITE PLAINS, WHERE THE NAVI AND INFO TOUCH SYSTEM WOULD RANDOMLY RESTART. WITHIN THE 45 MINUTE DRIVE THE SYSTEM HAS RESTARTED TWICE ON ME, AND AT THE MOST INCONVENIENT TIMES, WHERE I REALLY NEEDED TO SEE THE DIRECTIONS. I DIDN'T PAY IT ANY MIND AT FIRST SINCE IT WAS ESSENTIALLY AN ELECTRONIC ITEM AND LIKE ALL ELECTRONICS, IT REBOOTS FROM TIME TO TIME. BUT NEEDLESS TO SAY THAT IT HAS BEEN MORE THEN INCONVENIENT, TO THE POINT WHERE IT IS USELESS. I HAVE USED THE NAVI SYSTEM ON MY PHONE MORE THEN THE NAVI SYSTEM ITSELF, BECAUSE IT IS UNRELIABLE! I HAVE BROUGHT IT TO THE DEALERSHIP TWICE ALREADY AND ACCORDING TO THE DEALERSHIP "IF WE CAN'T REPRODUCE THE ISSUE, INFINITI WON'T TROUBLESHOOT IT". EVEN THOUGH I HAVE VIDEO FOOTAGES OF THE ISSUE HAPPENING AS I WAS DRIVING, IN DIFFERENT TIME STAMPS AND LOCATIONS. UNFORTUNATELY I DON'T HAVE EVERY INCIDENT, BECAUSE I USE MY PHONE AS MY MAIN NAVIGATION SYSTEM. THEY STATED THIS IS NATURAL FOR THE SYSTEM TO REBOOT AT LEAST 2 TO 3 TIMES A MONTH, WHICH IS UNDERSTANDABLE, BUT 2 TO 3 TIMES A DAY? I HAVE LEASED 2 OTHER INFINITI'S PRIOR TO THIS Q50 AND LOVED THEM ALL, BUT NEVER HAD THIS PROBLEM BEFORE. THE ISSUE IS STILL OCCURRING. *TR

THE CAR BEGAN DRASTICALLY PULLING TO THE LEFT AND I HAD TO TURN THE WHEEL TO THE RIGHT, JUST TO HAVE IT DRIVE STRAIGHT. THIS CONTINUED FOR ABOUT 3 MILES. I GOT HOME, TURNED THE CAR OFF, WAITED APPROX 5 MINS AND TURNED IT BACK ON AND THE CAR CONTINUED PULLING TO THE LEFT. I ATTEMPTED TO DRIVE IT FOR AN ADDITIONAL 6-7 MILES IN AN EFFORT TO GET IT TO THE DEALER AND PRIOR TO GETTING TO THE DEALER, IT STARTED DRIVING PROPERLY. THE DEALER SAID THAT SINCE AN ERROR DID NOT APPEAR, THEY CANNOT DO ANYTHING. I TOOK THE CAR IN ANYWAY AND AN ENGINEER LOOKED AT THE CAR ON 8/4/14 AND THE ONLY THING IN THE LOGS WAS THAT THE CAR HAD LOW VOLTAGE. WE RESEARCHED STEERING ISSUES WITH THE Q50 AND THERE ARE MULTIPLE INSTANCES DOCUMENTED WHERE OTHER CONSUMERS ARE HAVING THIS SAME ISSUE. I LIVE IN ARIZONA AND OBVIOUSLY THIS ISSUE IS NOT RELATED TO COLD CLIMATES AS INITIALLY INDICATED IN THE RECALL. THIS CAR WAS BUILT IN APR 2014, WHICH IS AFTER THE RECALL AND SIMILAR STEERING ISSUES ARE OCCURRING. *TR

AFTER MERGING ONTO THE FREEWAY, THE CAR BEGAN PULLING TO THE LEFT. MY FIRST THOUGHT WAS A FLAT TIRE. CHECKING THE TIRE PRESSURES, THE FRONT LEFT TIRE DISPLAYED -- WHILE THE THREE OTHER TIRES WERE 35 OR 36 LBS. SINCE HAVE RUN FLAT TIRES, I CONTINUED DRIVING. AFTER APPROXIMATELY TWO MILES, THE PULLING BEGAN TO SUBSIDE. AFTER ABOUT ANOTHER MILE THERE WAS NO PULL AT ALL AND THE TIRE PRESSURE READ 35LBS FOR THE FRONT LEFT TIRE. I CHECKED THE FRONT TIRE WHEN I STOPPED AND THERE WAS NOTHING WRONG WITH IT. I AM GUESSING IT WAS A PROBLEM WITH THE ELECTRONIC STEERING. I HAVEN'T HAD ANY ISSUES SINCE. I HAVE AN APPOINTMENT WITH THE DEALER TO HAVE THE CAR CHECKED IN TWO WEEKS WHEN I TAKE IT IN FOR ROUTINE SERVICE. *TR.....UPDATED 12/03/15 *BF

CAR INTERMITTENTLY TURNS BY ITSELF. IT WILL MAKE A LEFT TURN IF I RELEASE MY GRIP ON THE STEERING WHEEL AT 35MPH+. THIS IS NOT AN ALIGNMENT ISSUE, IT IS MUCH MORE THAN THAT AND ALSO, THE POWER STEERING HAS QUIT ON 3 OCCASIONS, REVERTING TO STANDARD STEERING WHICH NEARLY GOT ME IN A HEAD ON COLLISION. ALSO, THE STEERING ISSUE WILL STOP AS SUDDENLY AS IT STARTS. I KNOW THE DIFFERENCE BETWEEN AN ALIGNMENT ISSUE AND A CAR THAT WANTS TO TURN BY ITSELF. THIS IS A FIGHT TO KEEP THE CAR GOING STRAIGHT ON A LEVEL, STRAIGHT ROAD THEN ALL OF A SUDDEN IT WILL STOP DOING IT! NORMALLY THE PROBLEM LASTS FOR 20-30 MINUTES AND SOMETIMES WHEN I CHANGE STEERING MODES, THE PROBLEM WILL STOP BUT NOT USUALLY. SOMETIMES I PULL OVER AND SHUT THE ENGINE OFF AS SUGGESTED BY INFINITI BUT THAT HAS NEVER WORKED. ALSO, INFINITI SUGGESTED THAT I DO NOT TOUCH OR TURN THE STEERING WHEEL PRIOR TO STARTING THE CAR AS THIS MAY CAUSE THE PROBLEM. REALLY? THIS FEEBLE ATTEMPT AT A SOLUTION DID NOT WORK BUT CONFIRMED THAT THEY DO IN FACT KNOW THERE IS A PROBLEM. MANY OTHER DRIVERS OF THIS CAR HAVE EXPERIENCED THE EXACT SAME ISSUE. INFINITI DENIES A PROBLEM EXISTS. I HAVE "SELF-VIDEOS" OF THE PROBLEM AS IT IS HAPPENING. THIS IS DANGEROUS BUT I HAVE NO RECOURSE. I HAVE CLEAR VIDEOS WHICH SHOW THE CAR TURNING ON ITS OWN. THEY SAY THE CAR IS OPERATING AS DESIGNED. THE LAST OCCURRENCE WAS ABOUT 10 DAYS AGO AND IT WAS IN THE SHOP BUT ONCE AGAIN, NO SOLUTION. I HAVE NOW HAD MY CAR BACK FOR ABOUT 4 DAYS SINCE THAT LAST OCCURRENCE AND IT HASN'T DONE IT YET BUT I KNOW FROM EXPERIENCE THAT IT IS JUST A MATTER OF TIME. I AM IN SOCAL AND AT ONE POINT, INFINITI HAD 2 JAPANESE GUYS WHO CAME FROM NASHVILLE TO CHECK THE CAR OUT AND THAT IS THE TIME THEY REPLACED THE STEER BY WIRE SYSTEM BUT THAT DID NOT FIX THE ISSUE. THEY CLEARLY KNOW THERE IS AN ISSUE WITH THIS CAR. *TR

ON SEVERAL OCCASIONS THIS Q50 SPORT SUDDENLY BEGINS PULLING VERY STRONGLY TO THE LEFT, ALMOST TURNING ME INTO ONCOMING TRAFFIC IN ONE INSTANCE. THIS ISSUE HAS STOPPED AND STARTED AGAIN A FEW DIFFERENT TIMES. NO CHANGES HAVE BEEN MADE TO THE VEHICLE AND IT HAPPENS WHILE TRAVELING ON A LEVEL SURFACE AND USUALLY LASTS FOR A COUPLE OF HOURS THEN STOPS PULLING BUT OCCURS AGAIN AT SEEMINGLY RANDOM TIMES. IT IS A PROFOUND AND DANGEROUS PHYSICAL AND "AUTOMATIC" TURN OF THE STEERING WHEEL WHILE DRIVING ON A LEVEL, FLAT SURFACE AND THE WHEEL MUST BE HELD FIRMLY TO KEEP THE VEHICLE OPERATING IN A STRAIGHT LINE. IT IS EASY TO DETECT SINCE IT STOPS PULLING AS SUDDENLY AS IT STARTS. THE PROBLEM IS NOT ISOLATED TO MY CASE AS THERE ARE OTHER REPORTS OF THE SAME ISSUE ONLINE (SOME REPORTS HAVE IT PULLING RIGHT INSTEAD OF LEFT). THE OTHER REPORTS ARE VERY SIMILAR IN DESCRIPTION AND THE LEVEL OF RESULTING FEAR. I REPORTED THE ISSUE TO INFINITI CONSUMER AFFAIRS AND ALSO TO THE SERVICE DEPARTMENT WHERE I PURCHASED THE CAR. SURPRISINGLY, INFINITI DID NOT INSTRUCT ME TO STOP DRIVING AND SEEM TO BE TAKING THE ISSUE QUITE LIGHTLY. THEIR CONSUMER AFFAIRS DEPARTMENT SAID THEY WOULD CONTACT ME IN A FEW DAYS WITH NO ADDITIONAL INSTRUCTIONS. FOR THE SECOND TIME (FOR THIS ISSUE), I BROUGHT THE CAR IN TO THE DEALER (6/6/14) AND WAS TOLD THAT THEY WOULD "DO WHAT THEY CAN DO" AND IF THEY CAN'T REPEAT THE PROBLEM THERE IS LIKELY NOTHING THEY CAN DO. HUH? THE FIRST TIME, I WAS TOLD I WOULD GET A CALL FROM AN ENGINEER WHICH DID NOT HAPPEN BUT I GOT A CALL FROM A SERVICE REP WHO TOLD ME TO DRIVE 30 MPH AND ALLOW IT TO "RESET" BUT WAS NOT ASKED TO LEAVE THE CAR. ON 6/5/2014 AT AROUND 8 PM PT, WHEN IT HAPPENED AGAIN, I TOOK IT IN TO THE DEALER (THE FOLLOWING MORNING) AND INSISTED THAT THEY TAKE A MORE SERIOUS LOOK AT THIS LETHAL ISSUE BEFORE SOMEONE (OR ME) HAS A SERIOUS ACCIDENT. I HAVE VIDEO OF THE ISSUE. *TR

TL* THE CONTACT OWNS A 2014 INFINITI Q50 EQUIPPED WITH DUNLOP TUBELESS TIRES, SIZE: P245/40R19 (NA). WHILE DRIVING APPROXIMATELY 25 MPH, THE FRONT PASSENGER SIDE TIRE DEFLATED. THE VEHICLE WAS TAKEN TO THE DEALER WHO DIAGNOSED THAT THE TIRE SEPARATED FROM THE RIM. THE TIRE WAS REPLACED; HOWEVER, THE FAILURE RECURRED ON FIVE OTHER OCCASIONS FOR EACH OF THE OTHER TIRES. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE VEHICLE AND TIRE FAILURE MILEAGE WAS 2,000.

MY 2014 INFINITI Q 50 WAS INVOLVED IN 2 CAR ACCIDENT. I CRASH IN TO ANOTHER VEHICLE WITH HIGH IMPACT. THE DAMAGE IS TO MY Q 50 IS OVER $ 18,000.00 WHOLE FRONT OF THE CAR IS DAMAGE. I HAD MY 12 YEARS OLD SON ON PASSENGER SEAT BOTH AIR BAGS DID NOT DEPLOY. WE BOTH SUSTAIN INJURIES. *TR

VEHICLE DRIFTS TO THE LEFT AND TO THE RIGHT MOSTLY ON THE FREEWAY, DAS DOES NOT FEEL TIGHT AND SAFE. CONSTANTLY NEEDS TO BE CORRECTED ON THE HIGHWAY. I HAVE HAD IT IN THE DEALERSHIP TWICE SO FAR AND WILL BE TAKING IT BACK AGAIN NEXT WEEK. THE DEALERSHIP FOUND THAT MY TOE WAS SLIGHTLY OUT OF ALIGNMENT AT 3149 MILES. TOE WAS CORRECTED HOWEVER, AFTER TECHNICIAN ROAD TEST OF 50 MILES, VEHICLE STILL HAS THE SIMILAR SENSATION. I DO NOT FEEL SAFE IN THIS VEHICLE. I TRADED IN MY G37 COUPE FOR THIS VEHICLE BECAUSE WE ARE HAVING ANOTHER GRANDCHILD HOWEVER, I WILL NOT ALLOW MY CHILDREN OR GRANDCHILDREN TO RIDE IN THIS VEHICLE. SALESMAN DID NOT ADVISE THAT VEHICLE WAS EQUIPPED WITH THE NEW TECHNOLOGY OF DAS OR I WOULD NOT HAVE PURCHASED THIS VEHICLE! VEHICLE IS NOW AT 3285. MY INTOUCH DUAL SCREENS HAVE MALFUNCTIONED 5 TIMES AND DO NOT RESET UNTIL YOU TURN THE VEHICLE OFF AND THEN BACK ON. *TR

OUR 2014 INFINITI Q50 WAS INVOLVED IN 2-CAR ACCIDENT. OTHER VEHICLE/DRIVER IMPACTED DRIVER SIDE OF 2014 INFINITI Q50 AT HIGH SPEED AND CAUSED CONSIDERABLE DAMAGE. CURRENT DAMAGE ESTIMATE TO Q50 IS NEAR $25,000. MY WIFE, WHO WAS DRIVING, SUSTAINED HEAD INJURIES AS A RESULT OF AIR BAGS THAT DID NOT DEPLOY. *TR

INFINITI Q50- VEHICLE BEGAN PULLING SEVERELY TO THE LEFT, REQUIRING ME TO TURN THE STEERING WHEEL RIGHT IN ORDER TO DRIVE STRAIGHT AND AVOID COLLIDING HEAD ON WITH ONCOMING TRAFFIC. THE ISSUE PERSISTS UNTIL THE CAR HAS BEEN DRIVEN AT 5-7 MINUTES CONTINUOUSLY, STOPPING AND RESTARTING THE VEHICLE DOES NOT CORRECT THIS EXTREMELY DANGEROUS ISSUE. ISSUE OCCURRED SEVERAL TIMES STARTING MARCH 2014, DEALERSHIP HAS ATTEMPTED TO RESOLVE THE PROBLEM ON 4 SEPARATE OCCASIONS. 3/7/14 DEALER PERFORMED DASH SOFTWARE UPDATE CLAIMED THE PROBLEM WAS SOLVED. 3/27/14 RETURNED VEHICLE TO THE DEALER AFTER SAME PROBLEM OCCURRED MULTIPLE TIMES, DEALER WAS UNABLE TO RE-CREATE THE ISSUE , RETURNED VEHICLE WITH NO ATTEMPT AT REPAIR, PROVIDING THIS LIST OF INSTRUCTIONS; #1 WHEN PARKING THE VEHICLE, STRAIGHTEN THE WHEELS BEFORE TURNING OFF THE CAR #2 DO NOT TOUCH STEERING WHEEL AFTER THE CAR HAS BEEN TURNED OFF #3 DO NOT TOUCH STEERING WHEEL WHEN ENTERING THE CAR UNTIL THE CAR HAS BEEN TURNED ON #4 AFTER PLACING THE CAR IN REVERSE, BACK UP SEVERAL INCHES BEFORE TOUCHING THE STEERING WHEEL (YES, I ACTUALLY HAVE THIS IN WRITING). UPON RECEIVING THIS INSANE CHECKLIST, I CALLED INFINITI CONSUMER AFFAIRS. THEY SCHEDULED AN APPOINTMENT WITH AN ENGINEER FOR 4/14/14, BEFORE THE APPOINTMENT THE PROBLEM OCCURRED ONCE AGAIN PROMPTING ME TO DROP THE VEHICLE AT THE DEALER ON 4/9/14. INFINITI STILL COULD NOT REPLICATE THE PROBLEM. BUT THEY REPLACED THE STEERING CONTROL SYSTEM. 10/1/14, VEHICLE RETURNED TO THE DEALERSHIP FOR THE SAME ISSUE. DEALERSHIP PERFORMED STEERING CALIBRATION UPDATE. INFINITY DENIED MY REQUEST TO BUY BACK THIS EXTREMELY DANGEROUS VEHICLE STATING IT HAS NOT BEEN SERVICED AN ??EXCESSIVE AMOUNT OF TIMES??. I AM SHOCKED AND APPALLED THAT INFINITI HAS BEEN SO CASUAL REGARDING A POTENTIALLY FATAL FLAW IN THIS VEHICLE, THE SAFETY OF ME AND MY FAMILY IS AT RISK WHEN OPERATING THIS VEHICLE. *TR

WHILE SLOWLY BACKING OUT OF A PARKING SPOT IN A PARKING GARAGE, THE VEHICLE AUTOMATICALLY BRAKED SO ABRUPTLY THAT I THOUGHT I HAD STRUCK SOMETHING IN THE ROADWAY. I GOT OUT TO CHECK AND THE ROADWAY WAS CLEAR. I RETURNED TO THE VEHICLE TO CONTINUE AND IT DID THE SAME THING AGAIN. I WAS THEN ABLE TO CONTINUE. I HAD PREVIOUSLY BEEN TO THE DEALERSHIP WITH ISSUES WITH THE SONAR SYSTEM FOR THE BACKUP COLLISION WARNING AND AVOIDANCE SYSTEM REGISTERING FALSE POSITIVES AND BEEPING ENDLESSLY. COMPONENTS WERE REPLACED. THE PROBLEM CLEARLY WAS NOT FIXED. THIS TECHNOLOGY DOES NOT WORK AND MAKES THE VEHICLE FRIGHTENING TO DRIVE.

WHILE TRAVELING ON THE HIGHWAY ON 2/15 AT 65MPH WITH THE INTELLIGENT CRUISE CONTROL SYSTEM ENGAGED, THE VEHICLE AUTOMATICALLY AND ABRUPTLY APPLIED THE BRAKES VERY HARD. THERE WERE NO VEHICLES IN FRONT OF US TO WARRANT ENGAGEMENT OF THE COLLISION AVOIDANCE SYSTEM. AN ERROR MESSAGE DISPLAYED ON THE DASHBOARD. IT WAS EXTREMELY UNSETTLING TO THE POINT THAT MY WIFE NO LONGER WANTS TO TRAVEL IN THE VEHICLE, NOR WILL WE HAVE OUR INFANT SON TRAVEL IN IT. THE VEHICLE HAD PREVIOUSLY ABRUPTLY BRAKED IN LOW SPEED CONDITIONS (IE, PARKING LOTS) FOR NO APPARENT REASON. DEALER HAD PREVIOUSLY REPLACED RADAR SYSTEM COMPONENTS PRIOR TO THE 2/15 INCIDENT. I WILL NO LONGER USE THE DRIVER AIDS AS A RESULT AS THEY ARE CLEARLY NOT SAFE.

MY COMPLAINT ECHOES ALL OF THOSE THAT PRECEDE MINE. NISSAN HAS TO FIX THIS BEFORE SOMEONE DIES. WITH ONLY 200 MILES ON MY NEW Q50 WITH DAS I MADE A LEFT TURN. THE CAR WENT STRAIGHT AFTER THE TURN BUT THE STEERING WHEEL LOCKED IN THE LEFT TURN POSITION. ALMOST IMMEDIATELY A MESSAGE APPEARED ON THE ODOMETER SCREEN THAT SAID "WARNING . SUSPENSION MALFUNCTION CHECK OWNERS MANUAL". I COULD NOT TURN THE WHEEL SO I STOPPED THE CAR AND SHUT IT OFF. WHEN I RESTARTED THE VEHICLE THE STEERING WORKED AND I DROVE IT BACK TO THE DEALER.I LEFT IT THERE AND TOLD THE DEALER I DID NOT WANT TO DRIVE THE CAR AND THAT I WANTED A FULL REFUND. THE NEXT TWO WEEKS WERE INTERESTING AND VERY SAD. THE DEALER SERVICE DEPARTMENT TOLD ME THAT THEY COULD NOT FIND ANYTHING WRONG. NISSAN TOLD ME THAT MY CAR WAS NOT A PART OF THE NOVEMBER, 2013 RECALL; THAT A RECALL HAD BEEN ISSUED IN DECEMBER, 3013, AND ANOTHER ON THE DAY I PURCHASED THE CAR. I WAS NOT INFORMED OF ANY OF THESE RECALLS.IF I HAD BEEN INFORMED I WOULD NOT HAVE PURCHASED THE VEHICLE. THE DEALER WORKED HARD ON MY BEHALF, BUT THEY SAID THAT THEY COULD NOT REFUND ALL OF MY MONEY WITHOUT SOME "PARTICIPATION" FROM NISSAN. I CALLED NISSAN NUMEROUS TIMES AND I TALKED TO A REGIONAL MANAGER WHO TOLD ME THAT THE MALFUNCTION HAD TO OCCUR TWO MORE TIMES SO THAT IT WOULD QUALIFY UNDER THE LEMON LAW. TO QUALIFY FOR A REFUND FROM NISSAN MY WIFE AND I WOULD HAVE TO RISK LIFE AND LIMB TWO MORE TIMES. UNACCEPTABLE. I REFUSED TO TAKE POSSESSION OF THE CAR, AND THE DEALER GOT ME OUT OF THE DEAL. IT COST ME SOME MONEY AND I AM SURE THE DEALER LOST A FEW BUCKS. NISSAN HAS A VERY REAL PROBLEM HERE. SOMEONE IS GOING TO DIE. THEY SHOULD STAND UP, ADMIT THE PROBLEM, AND FIX IT. *TR

CAR DID NOT WANT TO TURN--HAPPENED AGAIN AT 2200 MILES. CARRIED TO DEALER AT FIRST TIME BUT PROBLEM WAS NOT FIXED . FIRST TIME IT WAS VERY COLD AND THE SECOND TIME IT WAS EVEN COLDER. NOT HAPPY WITH THE SYSTEM IN PLACE TO HANDLE THE PROBLEM.. REPEAT SALE IS OUT OF THE QUESTION. CAR HAS BEEN PARKED IN YARD SINCE 2-5-2014 WAITING FAR TOWING TO DEALER.. DO NOT FEEL SAFE IN DRIVING CAR.. IT SEEMS THE ONLY USE WE HAVE IN OWNING CAR IS TO IMPRESS OUR NEIGHBORS WITH A USELESS $44,000 CAR. VERY UNHAPPY WITH DEALER, INFINITI AND TOWING COMPANY. NEED I SAY MORE.--THREE PHONE CALLS TODAY WITH NO RESULTS. POSTED 2-11-2014. *TR

THE VEHICLE HAS DIRECT ADAPTIVE STEERING (DAS) AND HAS BEEN HAVING FAILURES OF THE SYSTEM SINCE COLD WEATHER CAME IN EARLY DECEMBER. AT START UP THE STEERING ERROR AND TRACTION CONTROL ERROR LIGHTS COME ON. MOST TIMES WAITING A FEW MINUTES AND RESTARTING THE VEHICLE WILL CLEAR THE CONDITION BUT, NOT ALWAYS. WHEN THE SYSTEM IS IN FAILURE MODE THE STEERING IS EXCEEDINGLY STIFF AND DIFFICULT TO OPERATE, TO THE POINT OF MAKING THE VEHICLE UNSAFE TO DRIVE, IN MY OPINION. THIS FAILURE MODE, ACCORDING TO THE OWNER MANUAL, IS SUPPOSED TO BE A FAIL SAFE MODE WITH REDUCED STEERING ASSISTANCE AND DIRECT MECHANICAL LINKAGE TO THE FRONT WHEELS. HOWEVER, THE STEERING EFFORT IS SUBSTANTIALLY HIGHER THAN WITH THE CAR TURNED OFF, THE DIRECT MECHANICAL LINKAGE ACTIVE AND STEERING THE WHEELS WITHOUT ELECTRICAL POWER APPLIED. I BELIEVE THERE IS A SERIOUS DESIGN DEFECT IN EITHER THE MECHANICAL ASPECT OF THIS SYSTEM OR THE SOFTWARE THAT MANAGES IT. THE STEERING EFFORT IN DAS FAILURE MODE SHOULDN'T EXCEED THE EFFORT REQUIRED WITH NO ELECTRICAL POWER APPLIED TO THE STEERING. BUT, IT DOES, BY A VERY SUBSTANTIAL AMOUNT. THE EFFORT REQUIRED IS OF A DEGREE WHERE DRIVERS OF LOW STRENGTH WOULD FIND IT DIFFICULT IF NOT IMPOSSIBLE TO ADEQUATELY CONTROL THE VEHICLE. THEY'D BE BETTER OFF PUTTING THE CAR IN NEUTRAL AND TURNING OFF THE ENGINE. I CONSIDER TO THIS TO BE A SUBSTANTIAL SAFETY CONCERN AND IN NEED OF INVESTIGATION. SO FAR, TO MY KNOWLEDGE, NO ONE HAS BEEN INVOLVED IN AN ACCIDENT OR INJURED FROM A DAS STEERING FAILURE. HOWEVER, I BELIEVE IT'S A MATTER OF TIME BEFORE SOMEONE IS EITHER INJURED OR KILLED FROM A DAS FAILURE WHILE THE CAR IS IN MOTION BECAUSE OF THE WAY THE SYSTEM BEHAVES WHEN IT'S IN FAILURE MODE. THE VEHICLE HAS BEEN IN TO THE DEALER FOR REPAIRS BUT, IS STILL EXHIBITING THE PROBLEM. IT'S BACK IN THE SHOP AGAIN. *TR

2014 Q50S SHUT OFF BOTH THE NAVIGATION SCREEN AND THE INTOUCH SCREEN WHICH CONTROLS THE CLIMATE CONTROL, DEFROSTER, RADIO, CABIN LIGHTING SETTINGS, AUTOMATIC WIPER SETTINGS, ETC. IN THE CAR. ONLY WAY TO GET THEM TO RESTART AND FUNCTION WAS TO PULL OVER AND RE-START THE CAR. INFINITI SENT AN ENGINEER TO MY RETAILER AND TOLD ME MY PHONES BLUETOOTH IS NOT COMPATIBLE WITH INTOUCH, NOR THE BLUETOOTH FUNCTIONALITY OF THE CAR. AS SUCH, IT IS CREATING THIS "GLITCH" IN THE SYSTEM. I WAS NEVER ADVISED AT TIME OF PURCHASE MY PHONE WAS NOT COMPATIBLE AND WOULD CREATE SUCH AN ISSUE. IF YOU DO NOT HAVE A NISSAN NORTH AMERICA APPROVED DEVICE FOR BLUETOOTH IT COULD APPARENTLY CREATE THIS PROBLEM. NOTE: PHONES ON THE APPROVED LIST ARE AT LEAST 3 YEARS OLD, SO IF YOU BOUGHT A PHONE IN THE LAST 3 YEARS IT LIKELY IS NOT APPROVED FOR USE. I LIVE IN UTAH AND WINTERS CAN BE ROUGH AND I USE THE DEFROSTER FREQUENTLY. TO HAVE THIS NOT WORK IS QUITE DANGEROUS. *TR

BACKING OUT OF DRIVEWAY WHEN ALL OF A SUDDEN I COULDN'T TURN THE STEERING WHEEL NO MATTER HOW MUCH PRESSURE I EXERTED. COMPLETE CRITICAL MALFUNCTION OF THE STEERING. TURNED CAR OFF AND RESTARTED. NO CHANGE IN CONDITION. AFTER SEVERAL MINUTES, RESTARTED CAR AND STEERING APPEARED NORMAL. BROUGHT THE CAR TO SERVICE DEPARTMENT OF DEALER FROM WHERE I PURCHASED CAR. INITIALLY ADVISED BY SERVICE MANAGER THAT THERE IS A SOFTWARE UPDATE FOR THIS CONDITION. AFTER ABOUT AN HOUR HE CAME TO ME TO ADVISE ME THAT THE SOFTWARE DIDN'T "TAKE" AND THAT THE CONTROL ARM NEEDS TO BE REPLACED. WHAT IF I LOST TOTAL STEERING CONTROL AT HIGHWAY SPEEDS? *TR

DIRECT ADAPTIVE STEERING BECAME EXTREMELY STIFF WHILE BACKING OUT OF PARKING SPOT AFTER SITTING OVERNIGHT AT ZERO DEGREE TEMPERATURES. MULTIPLE RESTARTS DID NOT REMEDY THE SITUATION (CHASSIS CONTROL SYSTEM ERROR REMAINED ILLUMINATED). ENDED UP TOWING THE VEHICLE TO THE DEALERSHIP. DEALERSHIP MENTIONED THERE WAS RECALL AND A SOFTWARE FIX YET I NEVER RECEIVED A NOTIFICATION. STILL WAITING FOR CONTROL CABLE IN STEERING COLUMN THAT WAS BROKEN WHILE MANEUVERING CAR BACK INTO PARKING SPOT. *TR

TL* THE CONTACT OWNS A 2014 INFINITI Q50. THE CONTACT WAS DRIVING APPROXIMATELY 25 MPH WHEN THE POWER STEERING ASSIST FAILED, CAUSING THE STEERING WHEEL TO SEIZE AND BECOME UNALIGNED. THE POWER STEERING AND TRACTION CONTROL WARNING LIGHTS DID NOT ILLUMINATE UNTIL AFTER THE FAILURE OCCURRED. THE VEHICLE WAS DIAGNOSED BY THE DEALER AS THE STEERING SOFTWARE NEEDING AN UPDATE. THE CONTACT WAS ALSO ADVISED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER 13V588000 (STEERING) IN WHICH SHE EXPERIENCED THE SAME DEFECT AS LISTED IN THE RECALL CAMPAIGN. THE MANUFACTURER WAS NOTIFIED AND NO SOLUTION WAS OFFERED. THE FAILURE MILEAGE WAS 950.

ADAPTIVE STEERING FAILED WHILE BACKING UP CAR AND WAS NOT ABLE TO TURN WHEEL. I STOPPED THE CAR, RESTARTED THE ENGINE AND IT WORKED AGAIN. THE OUTSIDE TEMP WAS 9F, THE MESSAGE INDICATED A "SYSTEM MALFUNCTION" AND REFERRED ME TO THE OWNER'S MANUAL. *TR

Q50S HYBRID WITH TECH PACKAGE DRIVING LESS THAN 2 WEEKS (380 MILES). BEFORE DELIVERY, THE DEALER CONFIRMED THAT THE CAR DOES NOT HAVE ANY RECALLS PENDING AND SOFTWARE IS UP-TO-DATE. IN THE EARLY MORNING, I DROVE ABOUT 60 MINUTES WITHOUT PROBLEM (IT WAS BELOW ZERO), AND PARKED THE CAR FOR 2 HOURS IN OUTSIDE PARKING LOT. WHEN I STARTED THE CAR AGAIN (OUTSIDE TEMP APPROXIMATELY 0 DEGREE F), ENGINE STARTED BUT MULTIPLE WARNING CAME UP. THOSE INCLUDE "MASTER WARNING, POWER STEERING WARNING, VDC WARNING, AND FORWARD EMERGENCY BRAKING SYSTEM WARNING." I TRIED TO BACK THE CAR FROM THE LOT AND IT MOVED, BUT THE STEERING WAS EXTREMELY HEAVY AND I COULD NOT TURN. I RESTARTED 3-4 TIMES BUT NOTHING CHANGED. I CALLED INFINITI AND THEY SET UP TOWING BUT I NEEDED TO WAIT FOR 90 MINUTES FOR PICK UP DUE TO COLD WEATHER. WHILE WAITING, I KEPT THE ENGINE ON SINCE IT WAS COLD OUTSIDE. AFTER THE ENGINE RUNNING APPROXIMATELY 30 MINUTES WITHOUT SHUTTING DOWN BUT STILL ALL WARNINGS ON, I AGAIN SHUT OFF THE CAR AND RESTARTED. THIS TIME, ALL ALARMS DISAPPEARED, AND STEERING WAS NORMAL. I CONTACTED WITH DEALER, AND WAS NOTIFIED THAT SAME PROBLEMS ARE HAPPENING WITH OTHER Q50 SAME DAY, AND NOTHING NEEDED TO OR CAN BE DONE AT THIS MOMENT, SINCE ALL SOFTWARE IS ALREADY UPDATED. OF NOTE, THE CAR WAS PREVIOUSLY KEPT IN LOCATION COLDER THAN 0 DEGREE F MANY TIMES AND THIS PROBLEM DID NOT HAPPEN AT THE COLDER TEMPERATURE. BUT ONLY DIFFERENCE THIS TIME WAS THE CAR WAS KEPT OUTSIDE PARKING LOT. SINCE THAT INCIDENT, NO FURTHER ALARMS APPEARED AND THE CAR IS RUNNING FINE. HOWEVER, AS I SEE MORE INFORMATION IN THIS SITE, I FEEL SOME SORT OF MANUFACTURE OR OFFICIAL INVESTIGATION NEEDS TO BE INITIATED, SINCE IT SEEMS THERE ARE MULTIPLE SAME ISSUES HAPPENING EVERYWHERE. SOME OF THESE INCIDENTS COULD HAVE EASILY TRIGGERED FATAL ACCIDENT. OBVIOUSLY, AFTER A FATAL ACCIDENT THEN ONE CANNOT COMPLAIN ANYMORE... *TR

TL* THE CONTACT OWNS A 2014 INFINITI Q50. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 10 MPH, THE STEERING SYSTEM FAILED. THE CONTACT STATED THAT WHEN HE TURNED THE STEERING WHEEL TO THE LEFT IT CONTINUED TO DRIVE STRAIGHT. THE IDENTICAL FAILURE OCCURRED WHEN THE CONTACT SHIFT THE VEHICLE INTO PARK. THE WARNING LIGHTS ALSO ILLUMINATED. THE DEALER TOWED THE VEHICLE FROM A PARKING LOT; HOWEVER, THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 1079.

WHILE BACKING OUT OF A PARKING SPACE, NOTICED THAT THE STEERING WHEEL WAS EXTREMELY STIFF AND THE CAR WOULD NOT CHANGE DIRECTION. AFTER I PULLED BACK INTO THE SPACE, I NOTICED TWO ADDITIONAL LIGHTS ON THE DASHBOARD: STEERING WHEEL WITH AN EXCLAMATION MARK, AND THE CAR WITH THE WHEELS SLIPPING BEHIND IT. CAR HAD BEEN SITTING FOR ABOUT 75 MINUTES AND TEMPERATURE AT THE TIME WAS -5. ON THE PREVIOUS DRIVE, THE CAR HAD BEEN SITTING FOR SEVERAL HOURS AT TEMPERATURES BETWEEN 0 - -5 AND DIDN'T HAVE THE ISSUE. TRIED RESTARTING THE CAR SEVERAL TIMES, ALLOWING 1-2 MINUTES IN BETWEEN EACH RESTART AND COULD NOT GET THE WHEEL TO MOVE MORE THAN A FEW DEGREES EITHER DIRECTION. I BELIEVE THE BACKUP SYSTEM ALSO FAILED BECAUSE NO MATTER HOW HARD I TURNED THE WHEEL, THE CAR'S WHEELS WOULD NOT CHANGE DIRECTION WHILE I WAS TRYING TO BACK OUT OF THE PARKING SPACE. CAR ENDED UP BEING TOWED TO DEALER AND IS STILL THERE NOW WITH 704 MILES AND LESS THAN A MONTH OLD. THEY WERE NOT AWARE OF ANY RECALL AND SO FAR DO NOT HAVE A SOLUTION. THIS INCIDENT IS SIMILAR TO RECALL NOTICE 13V588000, BUT MY CAR DOES NOT APPEAR TO BE INCLUDED. REGARDLESS OF THE REPAIR/OUTCOME I NO LONGER FEEL SAFE DRIVING THIS CAR AS I DO NOT TRUST THE DIRECT ADAPTIVE STEERING SYSTEM AFTER THIS INCIDENT. A YOUTUBE VIDEO OF THE STEERING WHEEL AND MY DASH WHILE PARKED CAN BE SEEN HERE: HTTP://YOUTU.BE/Y7BIFK0_CMM. *TR

TL* THE CONTACT OWNS A 2014 INFINITI Q50. THE CONTACT STATED THAT WHILE DRIVING 40 MPH, THE POWER STEERING MALFUNCTIONED. THE CONTACT TOOK THE VEHICLE TO A DEALER FOR A DIAGNOSTIC TEST. THE DEALER STATED THAT THE COLD WEATHER CAUSED THE POWER STEERING SYSTEM TO MALFUNCTION. THE DEALER DID NOT PERFORM ANY REPAIRS TO THE VEHICLE. THE FAILURE MILEAGE WAS 5,000. ..UPDATED 02-28-14 *BF

SAME ISSUE AS A COMPLAINT PREVIOUSLY POSTED ON YOUR SITE RE: 2014 INFINITI Q50: STARTED THE VEHICLE AND THE CHASSIS CONTROL SYSTEM ERROR SENSOR LIGHT ILLUMINATED. WHEN ATTEMPTING TO DRIVE THE VEHICLE THE POWER STEERING MALFUNCTIONED MAKING THE VEHICLE DIFFICULT TO TURN THE STEERING WHEEL. WILL CONTACT DEALER FOR SERVICE WE WERE NOT AWARE OF ANY NHTSA RECALL CAMPAIGN 13V588000(STEERING); HOWEVER, THE DEFECT APPEARS TO BE THE SAME AS THE RECALL. *TR

IN COLD WEATHER (BELOW ZERO F) AFTER CAR HAS BEEN RUNNING FINE AND THEN TURNED OFF FOR 30-40 MIN, I GOT IN THE CAR AND STARTED AS USUAL; BUT SYSTEM MALFUNCTION LIGHT WENT ON AND POWER STEERING WAS INOPERATIVE AND CAR WAS UNSTEERABLE. AFTER TURNING THE CAR OFF FOR ABOUT 10 MIN, I COULD RESTART AND IT WORKED FINE. THEN THE SAME THING HAPPENED AGAIN WITHIN AN HOUR. I STOPPED FOR GAS AND WHEN I RESTARTED THE CAR IT WAS UNSTEERABLE AND A SYSTEM MALFUNCTION LIGHT WENT ON RELATED TO POWER STEERING. THE SAME THING OCCURRED A WEEK BEFORE. THE CAR HAD TO BE TOWED TO THE DEALER AND ALTHOUGH THEY DID NOT SPECIFY WHAT WAS WRONG THEY TOLD ME THEY HAD TO WAIT FOR A PART AND THAT IT WOULD BE 5-7 DAYS BEFORE IT CAME IN. *TR

PLEASE REFER TO YOUR CAMPAIGN NUMBER I3V588000. IT APPEARS THAT MORE CARS ARE AFFECTED THAN ORIGINALLY THOUGHT. MY CAR IS EXPERIENCING THE SAME PROBLEM BUT HAS NOT BEEN RECALLED. SUPPOSEDLY, INFINITI RECALLED ALL 23 CARS THAT WERE AFFECTED. THERE ARE OBVIOUSLY MANY MORE VEHICLES EQUIPPED WITH DAS THAT ARE EXPERIENCING THIS PROBLEM. *TR

DIRECT ADAPTIVE STEERING SYSTEM FAILS AT STARTUP ALONG WITH COLLISION IMMINENT BRAKING SYSTEM (OR MAYBE VICE VERSA). FAILURE OCCURRED 2X, BUT NEVER WHEN THE VEHICLE WAS COLD. TURNING OFF ALL ACTIVE SAFETY SYSTEMS AND THEN RESTARTING THE VEHICLE APPEARS TO REMEDY THE PROBLEM. RESTARTING ALONE WAS NOT EFFECTIVE. VEHICLE IS CURRENTLY AT OUR LOCAL DEALERSHIP AND IS HAVING MULTIPLE CONTROL MODULES REPLACED. *TR

MY BRAND NEW INFINITI Q50, WITH DIRECTIVE ADAPTIVE STEERING, HAD LESS THAN 200 MILES ON IT. STARTED IT UP (IN COLD WEATHER, PROBABLY AROUND 20) AND THE POWER STEERING WARNING LIGHT WAS ON AND THE POWER STEERING WAS DISABLED. WAITED A MINUTE OR TWO FOR IT TO WARM UP, AND THE CHASSIS CONTROL SYSTEM WARNING LIGHT CAME ON AS WELL. TURNED OFF CAR, TURNED IT BACK ON AND POWER STEERING WAS WORKING. TOOK IT BACK TO THE DEALER AND THEY UPDATED THE STEERING SOFTWARE. GOT THE CAR BACK YESTERDAY, DROVE TO WORK TODAY, GOT IN THE CAR TO DRIVE HOME AND THE POWER STEERING AND CHASSIS CONTROL SYSTEM WARNING LIGHTS WERE ON AGAIN, WITH NO POWER STEERING. SHUT THE CAR OFF AND RESTARTED MULTIPLE TIMES BUT THE POWER STEERING NEVER CAME BACK. AND FOR SOMETHING SPECIAL, I HAD TO KEEP THE STEERING WHEEL AT ABOUT 45 DEGREES TO KEEP THE CAR MOVING IN A STRAIGHT LINE. *TR

WHEN REAR VIEW CAMERA IS USED, THE WARNING TO "CHECK ENTIRE SURROUNDINGS" IS NOT DISPLAYED, AND PREDICTIVE COURSE AND DISTANCE LINES ARE NOT DISPLAYED. CONDITION RETURNS TO NORMAL IN ABOUT 85 SEC. AFTER THE VEHICLE IS STARTED, BUT BY THAT TIME THE CAR IS OUT OF A GARAGE OR PARKING SPACE. ALL 2014 INFINITI Q50 WITHOUT AROUND VIEW MONITOR SYSTEM ARE AFFECTED. *TR