2014 Infiniti Q50 Complaint Log

TL* THE CONTACT OWNS A 2014 INFINITI Q50. THE CONTACT STARTED THE VEHICLE AND THE CHASSIS CONTROL SYSTEM ERROR SENSOR LIGHT ILLUMINATED. WHEN THE CONTACT ATTEMPTED TO DRIVE THE VEHICLE THE POWER STEERING MALFUNCTIONED MAKING THE VEHICLE DIFFICULT TO TURN THE STEERING WHEEL. THE CONTACT CALLED THE DEALER AND WAS INFORMED THAT THEY WERE AWARE OF THE PROBLEM WITH THE VEHICLE AND SHE SHOULD TURN THE VEHICLE OFF AND BACK ON TO REMEDY THE PROBLEM. THE CONTACT TURNED THE VEHICLE OFF AND ON BUT THE FAILURE CONTINUED TO OCCUR. THERE WAS NO DIAGNOSTIC TEST PERFORMED NOR WAS THE VEHICLE REPAIRED. THE MANUFACTURER WAS NOTIFIED AND NO SOLUTION WAS OFFERED. THE CONTACT STATED THAT SHE DID NOT RECEIVED NHTSA RECALL CAMPAIGN 13V588000(STEERING); HOWEVER, THE DEFECT IS IDENTICAL TO THE RECALL. THE FAILURE MILEAGE WAS 3600.

PURCHASED NEW INFINITI Q50, DROVE THE CAR FOR 3 WEEKS FOR A TOTAL OF ABOUT 900 MILES. ONE DAY I STARTED THE ENGINE AN ATTEMPTED TO DRIVE OUT OF PARKING LOT, STEERING WHEEL WAS DIFFICULT TO TURN. A MESSAGE APPEARED ON DASHBOARD STATING "WARNING CHASSIS CONTROL SYSTEM ERROR - SEE OWNER'S MANUAL". THREE OTHER LIGHTS APPEARED ON DASH BOARD, ONE WITH A STEERING WHEEL AND EXCLAMATION POINT, ANOTHER WITH A TRIANGLE WITH AN EXCLAMATION POINT, AND A THIRD WITH A PICTURE OF A CAR WITH TIRE SKID MARKS. DROVE HOME SLOWLY CALLED INFINITI. THEY HAD CAR TOWED TO DEALERSHIP WHERE IT WAS PURCHASED. THE DEALERSHIP SAID THIS IS A KNOWN ISSUE BUT CLAIMS ONLY 3 CARS THEY SOLD ARE AFFECTED. 2 DAYS LATER NEW SOFTWARE WAS RELEASED BY INFINITI AND THE UPDATE APPLIED TO MY CAR. TOOK CAR HOME. 6 DAYS LATER DROVE CAR TO WORK, ATTEMPTED TO LEAVE WORK, SAME PROBLEM OCCURRED, NO POWER STEERING, SAME LIGHTS AND MESSAGES ON DASHBOARD APPEARED. DROVE CAR TO DEALER, WHILE ISSUE WAS PRESENT SO THEY COULD SEE IT FIRST HAND. WAS TOLD BY SAME SERVICE TECHNICIAN THAT ISSUE IS NOT WIDESPREAD ONLY 3 CARS AFFECTED. TALKED TO INTERNET SALES MANAGER AT DEALER HE SAID HE GOT 5 CALLS FOR THE EXACT ISSUE THAT SAME DAY. BOTH DAYS ISSUE OCCURRED, AIR TEMPERATURE WAS APPROXIMATELY 0 DEGREES FAHRENHEIT. DEALER ATTEMPTED TO PROVIDE A BRAND NEW Q50 AS A TEMPORARY LOANER. SAME ISSUE OCCURRED WITH THAT VEHICLE BEFORE LEAVING THE DEALERSHIP PARKING LOT. SPOKE WITH GENERAL MANAGER AT DEALERSHIP, HE INDICATED HE WAS AWARE OF PROBLEM AND ADVISED I CALL AND OPEN A CASE WITH INFINTI CONSUMER AFFAIRS, WHICH I DID. HE SAID HE IS CONTINUING TO SELL THESE CARS AS INFINITI HAS NOT TOLD HIM TO STOP. I ADVISED HIM TO STOP SELLING THE CARS BEFORE AN ACCIDENT OCCURS FROM THE POWER STEERING FAILURE. SEEMS TO BE THE SAME ISSUE AS EXISTING RECALL, BUT WAS TOLD BY DEALERSHIP'S SERVICE MANAGER MY CAR WAS NOT PART OF THE RECALL. *TR

AFTER HAVING A GREAT EXPERIENCE OWNING A '04 INFINITI G35X, I PURCHASED AN INFINITI Q50 IN MID OCTOBER, 2013 IN DALLAS, TX. IN ADDITION TO SOFTWARE ISSUES WITH NAV & APPS, I HAVE HAD PROBLEMS BEING ABLE TO UNLOCK OR START MY CAR W/O MY KEY FOB. THREE TIMES I LOST STEERING CONTROL WHEN THE WEATHER WAS NEAR 32 DEG. F... TWICE IN DRIVEWAY (REPORTED TO INFINITI IN MY SURVEY) AND ONCE WHILE DRIVING AND THEN I WOULDN'T HAVE BEEN ABLE TO SWERVE IF NECESSARY (VERY DANGEROUS)! RESTARTING THE CAR ALLEVIATED THE PROBLEM EACH TIME. AFTER RECEIVING A "SERVICE CAMPAIGN" NOTICE I TOOK MY CAR TO THE DEALERSHIP. THE SERVICE MGR. SAID THAT HE HADN'T HEARD OF ANY PROBLEMS WITH THE DAS, BUT I HAD THE RECALL NOTICE IN MY HAND AND MY SALES REP TOLD ME THAT SHE WAS HAVING THE SAME PROBLEM. THIS PAST WEEKEND I VISITED A CAR SHOW AND SPOKE TO AN INFINITI REP. ABOUT THIS DAS ISSUE. HE TOLD ME THAT THE DAS ISSUE WAS RELATED TO COLD WEATHER AND THAT THE SERVO-ACTUATORS THAT MAKE UP THE DAS SYSTEM NEED TO BE SEALED. WHEN WE ASKED IF THAT MEANT PUTTING GREASE OR SILICONE ON A RUBBER BOOT, HE SAID NO. THE UNITS HAD TO BE REPLACED WITH NEW ONES. HE SAID THAT ANY SOFTWARE FIXES FOR THE DAS WOULD BE TO CORRECT THE LACK OF TRIPLE REDUNDANCY IN THE EVENT OF FAILURES. I JUST ASKED THE SERVICE REP. IF THEY REPLACED THE SERVO MOTORS OR CONTROL UNITS THAT ARE THE ROOT OF THIS PROBLEM AND HE SAID THAT THEY WEREN'T REQUIRED TO DO SO. I THINK THAT THE DEALER AND INFINITI ARE BEING VERY AMBIGUOUS ABOUT THE EXTENT OF THIS PROBLEM. I'LL GIVE THEM ONE CHANCE TO FIX THESE PROBLEMS AND IF NOT SATISFACTORY, I'LL TRY THE LEMON LAW! *TR

NO STEERING, STEERING LIGHT IN DASH IS LITE AND NO STEERING, UNABLE TO DRIVE VEHICLE. *TR

STEERING WHEEL LOCK AND MALFUNCTION AT COLD WEATHER. UNABLE TO TURN THE WHEEL. ABLE TO RESTART AND FIX THE PROBLEM. HAPPENS DAILY IN COLD WEATHER. TOOK TO DEALER SOFTWARE UPGRADE. PROBLEM NOT FIXED. DEALER TRIED A SECOND TIME AND STILL SAME ISSUE. WAS INFORMED BY THE SERVICE CENTER THE PROBLEM COULD NOT BE FIXED YET. THEY ARE WORKING ON A FIX. *TR

TL* THE CONTACT OWNS A 2014 INFINITI Q50. THE CONTACT STATED THAT HE ATTEMPTED TO DRIVE IN REVERSE, BUT THE STEERING WHEEL FAILURE LIGHT ILLUMINATED AS THE STEERING WHEEL BECAME UNRESPONSIVE. THE VEHICLE WAS TOWED TO THE DEALER FOR INSPECTION BUT THEY WERE UNABLE TO DETERMINE THE CAUSE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 1,200.

AFTER PARKING MY CAR IN A PARKING LOT, I WANTED TO ADJUST IT TO BE MORE EVEN. SO I TURNED THE ENGINE ON AGAIN. BUT THEN I SUDDENLY COULDN'T TURN THE WHEEL. THE WHEEL WAS LOCKED UP. WITH VERY FIRM FORCE, I MANAGED TO TURN THE WHEEL ABOUT 15 DEGREES - BUT THE ACTUAL TIRES THEMSELVES DID NOT TURN. THE CAR WAS IN "R" AND DID REVERSE, BUT AS I COULD NOT STEER IT DID NOT REVERSE IN THE DIRECTION I WANTED TO GO. I TURNED THE ENGINE OFF AND ON AGAIN AND THEN THERE WAS A WARNING ON THE DASH SAYING THAT "AFS IS OFF" AND "THE SYSTEM IS OFF." I TURNED THE ENGINE OFF AND ON AGAIN FOR THE 3RD TIME, AND THEN EVERYTHING WAS NORMAL AND THE STEERING WAS WORKING FINE. THE TEMPERATURE OUTSIDE WAS ABOUT 46 DEGREES F. MY CAR'S SPECIFIC MODEL IS: 2014 Q50S WITH DELUXE TOURING AND TECHNOLOGY PACKAGES (INCLUDING DAS/DIRECT ADAPTIVE STEERING). *TR

TL* THE CONTACT OWNS A 2014 INFINITI Q50. THE CONTACT STATED THAT THE STEERING WHEEL BECAME DIFFICULT TO MANEUVER. THE VEHICLE WAS TOWED TO THE DEALER FOR DIAGNOSIS HOWEVER, THE TECHNICIAN WAS UNABLE TO DIAGNOSE THE FAILURE. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 13V588000 (STEERING) BUT WAS ADVISED BY THE MANUFACTURER THAT THE VIN WAS NOT INCLUDED IN THE RECALL. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 4,950.

UNABLE TO STEER VEHICLE; STEERING WHEEL WAS NOT "LOCKED", AS A CURRENT INFINITI RECALL IS ADDRESSING. WEATHER CONDITIONS WERE TEMP ABOUT 27DEGREES, ABOUT 2 INCHES OF SNOW ON THE GROUND. VEHICLE DID NOT RESPOND TO STEERING INPUTS, CAR WAS DRIFTING TO THE RIGHT. AT SOME POINT, STEERING RESPONSE WAS RESTORED AND WAS ABLE TO DRIVE CAR HOME. CAR IS CURRENTLY AT THE LOCAL INFINITI DEALERSHIP AND ISSUE HAS NOT BEEN RESOLVED. *TR

UPON STARTUP (IN COLD WEATHER, BUT ON A WARM CAR THAT HAD ONLY SAT FOR 20 MINUTES BETWEEN TRIPS), THE STEERING WAS EXTREMELY STIFF. HAD A STEERING INDICATOR WARNING LIGHT(S) ALSO SHOW ON THE DASH. RESTARTING THE CAR SEVERAL TIMES SHOWED THAT THE STEERING WOULD START OK (NORMAL RESISTANCE), BUT THAT TURNING THE WHEEL MORE THAN A LITTLE BIT WOULD RESULT IN A 'THUD' SOUND, THE ERROR LIGHTS ON THE DASH, AND THE STEERING GOING STIFF. AFTER REPEATED STARTS OF THE CAR, IT EVENTUALLY WORKED PROPERLY. THIS HAS SUBSEQUENTLY HAPPENED SEVERAL MORE TIMES TO THE CAR IN THE FOLLOWING DAYS. IT CAN TAKE 20+ CYCLES OF TURNING THE CAR BACK OFF AND ON AGAIN BEFORE THE STEERING FEEL RETURNS TO NORMAL. *TR

WE PURCHASED THE Q50 BECAUSE WE LOVED OUR G35X SO MUCH. WHEN WE PURCHASED THE Q50 IN EARLY OCTOBER 2013, WE KNEW THERE WERE ISSUES WITH THE COMPUTER SYSTEM. THE SALESPERSON TOLD US THAT THERE WOULD BE A FIX IN NOVEMBER AND WE WOULD BE CONTACTED. DURING OCTOBER AND NOVEMBER, WE EXPERIENCED A RANGE OF ISSUES WITH THE NAVIGATION SYSTEM AND ONE TOUCH SYSTEM. WE HAD TO REBOOT THE SYSTEM ALMOST EVERY TIME WE DROVE THE CAR. WE WERE NOT CONTACTED FOR THE FIX IN NOVEMBER OR DECEMBER AND WE STARTED TO EXPERIENCE MANY STEERING ISSUES. MY WIFE CONTACTED THE PITTSBURGH INFINITI DEALER AND WAS TOLD THAT THERE WAS NO FIX AVAILABLE AT THIS TIME, IT WAS SUGGESTED THAT SHE CONTACT THE CORPORATE OFFICE FOR CLARIFICATION. CORPORATE SAID THAT THERE WAS NO FIX, BUT THAT OUR Q50 HAD BEEN IDENTIFIED FOR A RECALL. WE FOUND THE RECALL INFORMATION ON THE INTERNET AND THE SHOCKING PART WAS THAT THE NHTSA SAID NOT TO DRIVE THE CAR UNTIL IT IS FIXED. WE ALSO FOUND OUT THAT CORPORATE KNEW OF THE STEERING ISSUE SINCE NOVEMBER 2013, BUT NEVER NOTIFIED US. I GUESS THEY WERE WAITING FOR SOMEONE TO BE KILLED BY THE STEERING PROBLEM BEFORE TAKING ACTION. AFTER MANY CALLS TO THE PITTSBURGH INFINITI DEALER AND CORPORATE OFFICE, WE FOUND THAT NO ONE WANTED TO TAKE RESPONSIBILITY FOR THE PROBLEM. IT WAS NOT UNTIL WE WENT TO THE DEALER WITH THE CAR THAT THEY AGREED TO FIX THE PROBLEM AND SUDDENLY THE FIX WAS AVAILABLE. I WILL MOST LIKELY NEVER BUY ANOTHER INFINITI AND I CAN ONLY RECOMMEND THAT EVERYONE STAY AWAY FROM THE INFINITI Q-SERIES. HTTP://WWW-ODI.NHTSA.DOT.GOV/OWNERS/SEARCHRESULTSBYURLCODE.ACTION?REFERENCESEARCH.REQUESTID=20188&REFERENCESEARCH.URLCODE=YAZKXB0A65BZTDT. *TR

TL* THE CONTACT OWNS A 2014 INFINITI Q50. THE CONTACT STATED THAT THE STEERING WHEEL FAILED SEVERAL TIMES WITHOUT WARNING WHILE DRIVING AT HIGHWAY SPEEDS. THE CONTACT HAD TO CRASH INTO SAND AND ROAD GRAVEL TO AVOID A REAR END CRASH WITH ANOTHER VEHICLE. THE CONTACT DID NOT SUSTAIN ANY INJURIES AND A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TOWED TO THE DEALER WHERE THE CENTRAL COMPUTER SYSTEM WAS REPROGRAMMED HOWEVER, THE FAILURE WAS NOT CORRECTED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE AND CURRENT MILEAGE WAS 38. THE VIN WAS NOT AVAILABLE.

AFTER FILLING UP CAR AT GAS STATION, STARTED CAR AND BEGAN TO DRIVE AWAY, AFTER SHIFTING INTO DRIVE, WARNING LIGHTS CAME ON AND DAS DRIVE SYSTEM STOPPED WORKING CAUSING STEERING TO BECOME VERY DIFFICULT. (WOULD COMPARE IT TO DRIVING A CAR WITH POWER STEERING THAT FAILED.) DROVE A COUPLE OF BLOCKS, PULLED OVER AND TURNED OFF THE CAR. WAITED A MINUTE AND RE-STARTED THE CAR AND EVERYTHING WORKED, AND WARNING LIGHTS WERE OFF. TODAY (11-18-2013) RETURNED THE CAR TO DEALERSHIP SERVICE DEPT. THEY KEPT CAR AND WERE AWAITING A CALL FROM INFINITI SERVICE REP. I NOTED ONLINE THAT THIS ISSUE HAS BEEN REPORTED NOW IN A NUMBER OF CASES. *TR...UPDATED 12/29/15 *BF *TR

I TOOK DELIVERY OF MY 2014, FULLY LOADED INFINITI Q50S ON 8/31/13. THE VEHICLE IS EQUIPPED WITH INFINITI'S NEW "DIRECT ADAPTIVE STEERING" SYSTEM, WHICH THEY HAIL AS THE FIRST ON THE MARKET STEER BY WIRE SYSTEM. ON 11/15/13 I NOTICED FOR THE FIRST TIME THE STEERING ERRATICALLY PULLING, TYPICALLY TO THE LEFT BUT OCCASIONALLY TO THE RIGHT. IT IS AT TIMES SO PRONOUNCED THAT IT IS AS IF THE VEHICLE STEERING IS FIGHTING ME. THE PROBLEM OCCURS FREQUENTLY AND PERSISTS TO THIS DAY. THIS BEHAVIOR IS INTERMITTENT AND IS VERY DIFFERENT THAN AN ALIGNMENT ISSUE. IT HAPPENS ON STRAIGHT STRETCHES OF ROAD AND IS GENERALLY NOTICEABLE DURING HIGHWAY TRAVEL, GIVEN THE HIGHER SPEEDS AND STRAIGHT STRETCHES OF ROAD. THIS BEHAVIOR HAD BEEN OBSERVED BY INFINITI SERVICE PERSONNEL AND HAD BEEN DOCUMENTED BY OTHER OWNERS AS WELL. IT IS ALSO CLEARLY NOTICEABLE TO PASSENGERS IN MY VEHICLE. I HAVE MADE MULTIPLE VISITS TO THE DEALERSHIP IN AN EFFORT TO CORRECT THIS PROBLEM, WITHOUT SUCCESS. THESE INCLUDED APPLICATION OF A RECALL CAMPAIGN THAT INCLUDED NEW SOFTWARE AND HARDWARE BEING INSTALLED. THE PROBLEM PERSISTS AND MAKES THE VEHICLE AT LEAST ANXIETY INDUCING TO DRIVE. AT TIMES IT FEELS UNSAFE. IT IS HIGHLY UNSETTLING AND THERE ARE CLEARLY PROBLEMS WITH THIS SYSTEM AND TECHNOLOGY. RATHER INCREDIBLY, I WAS TOLD BY A NISSAN/INFINITI TECHNICAL SPECIALIST WHO WAS BROUGHT INTO TOWN TO ASSESS THE MANY PROBLEMS I HAVE BEEN HAVING WITH THIS VEHICLE THAT THIS ERRATIC STEERING BEHAVIOR IS BEING CAUSED BY THE STEERING SYSTEM SETTINGS I UTILIZE. THAT SETTING IS KNOWN AS "STANDARD," WHICH IS THE DEFAULT SETTING WHENEVER THE VEHICLE IS STARTED. THIS CAR AND TECHNOLOGY ARE UNSTABLE AND UNSAFE. *TR

TL* THE CONTACT OWNS A 2014 INFINITI Q50. THE CONTACT STATED THAT WHILE DRIVING AT HIGH SPEEDS, THE ELECTRONIC GAUGES AND DISPLAYS IN THE VEHICLE SUDDENLY BECAME INOPERABLE AS THE STEERING WHEEL BECAME DIFFICULT TO MANEUVER. IN ADDITION, THE CONTACT INDICATED THAT THE EMERGENCY SOS BUTTON WOULD NOT OPERATE. THE VEHICLE WAS TAKEN TO THE DEALER WHO WAS UNABLE TO DUPLICATE THE FAILURE AND WAS UNABLE TO DIAGNOSE THE CAUSE OF THE PROBLEM. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 2000.

TL* THE CONTACT OWNS A 2014 INFINITI Q50. THE CONTACT STATED THAT THE PASSENGER SIDE FRONTAL AIR BAG FAILED TO DETECT WHEN A PASSENGER OCCUPIED THE SEAT. THE CONTACT STATED THAT THE REPAIR FOR NHTSA CAMPAIGN NUMBER: 14V138000 (AIR BAGS, ELECTRICAL SYSTEM) WAS PERFORMED; HOWEVER, THE FAILURE WAS NOT CORRECTED. THE FRONTAL PASSENGER AIR BAG CONTINUED TO FAIL TO RECOGNIZE THE FRONT PASSENGER. THE VEHICLE WAS TAKEN BACK TO THE DEALER SEVERAL TIMES; HOWEVER, THE DEALER ADVISED THAT THE AIR BAG WAS FUNCTIONING PROPERLY. THE AIR BAGS WOULD DEPLOY IN THE EVENT OF A CRASH. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 250.

THE SEATBELT ON THE DRIVER SIDE WILL TIGHTEN UP ACROSS NECK AND CHEST WHEN DRIVER ASSIST CONTROLS GO OFF AT WILL WHEN CAR IS COMING TO A STOP OR WHEN CAR IS BEING DRIVEN ON UNEVEN OR BUMPY ROADS. THE SEATBELT CHOKES ME AS THOUGH I AM IN AN ACCIDENT. I HAVE PICTURES OF THE INJURY ON MY CHEST. IN JULY, AFTER THE SEATBELT DID THIS, I STARTED HAVING PROBLEMS ON THE LEFT SIDE OF MY NECK. IT WAS VERY PAINFUL, I HAD TWO PAIN INJECTIONS DONE AND NEITHER WORKED. I HAVE LUPUS WHICH AFFECTS MY JOINTS AND WHEN I WAS SENT TO HAVE A SECOND OPINION, THE FIRST THING THE DOCTOR ASKED WAS, HAD I BEEN IN AN ACCIDENT. I MENTIONED THE SEATBELT AND HE SAID IT IS A POSSIBILITY THAT IT INFLAMED THE AREA. I HAD TO HAVE SURGERY ON OCTOBER 14, 2014. THE CAR DISPLAY SYSTEM FREEZES. I HAVE TAKEN THIS CAR BACK TO THE DEALER APPROXIMATELY 5 TIMES WITH THE MOST TIMES BEING WHEN IT HAD LESS THAN 1000 MILES. I HAVE CONTACTED INFINITI AND THEY HAVE SET UP 2 CASES, WITH NO EFFECTIVE RESULTS. I HAVE NEVER TURNED THE HEATER ON BECAUSE THE CAR GETS VERY HOT INSIDE AND I CAN FEEL THE HEAT ON MY FEET ON THE DRIVER'S SIDE. I AM ANEMIC (VERY COLD NATURED) IN THE SUMMER 82 DEGREES IS COMFORTABLE FOR ME. THIS CAR GETS VERY HOT. I CAN FEEL THE HEAT ON THE OUTSIDE AND SOMETIMES I SMELL SOMETHING BURNING WHEN I GET OUT. THE DISPLAY PANEL GIVES ERRONEOUS INFORMATION SUCH AS "OTHER MAINTENANCE?" AND "TIRE MAINTENANCE?" BUT WHEN CHECKED, EVERYTHING IS FINE. I HAVE TIRED TO WORK SOMETHING OUT BUT THEY ARE REFUSING TO ACCOMMODATE ME. WHETHER THEY REFUND MY DOWN PAYMENT AND ENOUGH WHERE I COULD TRADE OUT OF THIS CAR. THIS IS A LEASED VEHICLE (36) MONTHS. MONEY FOR PAIN AND SUFFERING. BECAUSE OF THIS SURGERY, I WILL NOT BE ABLE TO RETURN TO WORK UNTIL DECEMBER AND I AM OFF WITHOUT PAY AND THIS WILL BE ADDITIONAL TIME WITHOUT PAY. I HAVE FILED A COMPLAINT WITH BBB. PLEASE HELP ME. *TR

AFTER DRIVING APPROXIMATELY 1/4 MILE, THE CAR BEGAN TO PULL TO THE LEFT VERY STRONGLY; STRONG ENOUGH TO PULL ME INTO ONCOMING TRAFFIC IF IT HAD NOT BEEN SO EARLY IN THE MORNING. I THOUGHT I HAD A FLAT TIRE BUT THE TIRE PRESSURE MONITORS SAID THE PRESSURE WAS PROPER @ 36 PSI. THIS STRONG PULL LASTED ABOUT ANOTHER MILE AND THEN SUBSIDED. IT HAS OCCURRED 2 MORE TIMES SINCE THEN. DEALER HAD THE CAR FOR 2 DAYS AND INDICATED THAT PERHAPS THE ROAD WAS UNEVEN OR IT WAS JUST SENSITIVE DRIVING AND I AM NOT USED TO IT. I KNOW WHAT A CAR PULLING TO ONE SIDE FEELS LIKE AND EACH TIME THIS FEELS LIKE A FLAT TIRE. IF IT HAPPENS AGAIN I WILL NOT ALLOW MY WIFE OR ANYONE ELSE DRIVE THE CAR; IT COULD CAUSES A SERIOUS ACCIDENT. *TR

THE 2014 INFINITI Q50 INCLUDES INFINITI'S NEW INTOUCH INFOTAINMENT SYSTEM. ITS ADVERTISED CAPABILITIES WERE AMONG THE KEY DECIDING FACTORS IN MY DECISION TO SELECT THIS VEHICLE. I BEGAN EXPERIENCING SIGNIFICANT PROBLEMS WITH THE SYSTEM WITHIN THE FIRST FEW DAYS OF OWNING THIS VEHICLE AND PROBLEMS PERSIST TO THIS DAY. ON SEPTEMBER 3, WHILE TAKING MY FIRST LONG TRIP WITH MY Q50, I EXPERIENCED SEVERAL INTOUCH FAILURES. THESE INCLUDED LOCKUPS AND A RESULTING LOSS OF CONTROL OF AUDIO AND CLIMATE CONTROL SYSTEMS THAT COULD ONLY BE REMEDIED BY A RESET OF THE SYSTEM. THE NAVIGATION SYSTEM ALSO LOCKED AND WENT OFFLINE, AND COULD ONLY BE RESTORED BY STOPPING AND RESTARTING THE VEHICLE. PROBLEMS RECURRED REGULARLY. SOFTWARE UPDATES AND HARDWARE REPLACEMENTS HAVE BEEN PERFORMED BUT THE FAILURES PERSIST, EVEN IF THEY HAVE CHANGED IN NATURE OR DECREASED IN FREQUENCY. RESETS ALSO RESULT IN THE LOSS OF SOME DATA AND DEFAULT SETTINGS. MOST OF THESE FAILURES ARE DOCUMENTED BY VIDEO OR PHOTOS. I HAVE BEEN ADVISED BY A NISSAN/INFINITI TECHNICAL SPECIALIST WHO WAS SENT TO TOWN TO ASSESS THE MANY PROBLEMS WITH MY VEHICLE AND BY CLIENT SERVICES THAT SEVERAL LOCKUPS A MONTH IS A "NORMAL" CONDITION. IT MAY BE NORMAL FOR INFINITI'S UNSTABLE SYSTEM, BUT IT IS CERTAINLY NOT THE NORM FOR CONSUMER PRODUCTS AND IT IS NOT ACCEPTABLE, EITHER. I WAS ALSO ADVISED BY THE TECHNICAL SPECIALIST THAT MANY OF THE ISSUES ARE BECAUSE THE SYSTEM HAS A "SLOW" PROCESS AND PATIENCE IS REQUIRED. FURTHERMORE, AT THE TIME OF RELEASE VARIOUS FUNCTIONALITIES WERE ADVERTISED FOR THE INTOUCH SYSTEM, INCLUDING VARIOUS APPS, CALENDAR AND EMAIL FUNCTIONALITY. THESE CAPABILITIES WERE KEY DRIVERS IN MY PURCHASE DECISION. THESE CAPABILITIES WERE ADVERTISED FOR A FALL 2013 RELEASE. AS OF MID-MARCH 2014, THESE CAPABILITIES REMAIN NON-EXISTENT AS DOES ANY INFORMATION ABOUT WHEN OR IN FACT IF THEY WILL ACTUALLY BE MADE AVAILABLE. *TR