2019 Infiniti QX50 Speed Control & Cruise Problems

Car experienced sudden braking on roadway upon entering a covered bridge. Red screen on dash and beeping. Foot on gas but not moving forward - Almost causing a crash and immediate risk of injury or death. Bringing vehicle into Infiniti dealer for service to see if there are diagnostics they can run to determine the cause of the event.

The contact owns a 2019 Infiniti QX50. The contact stated that while driving at an undisclosed speed and depressing the accelerator pedal, there was a beeping sound, and the vehicle stopped independently. A dealer was contacted. The vehicle was taken to the dealer to be diagnosed; however, the diagnostic result was unknown. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 48,520.

WHILE DRIVING, THE VEHICLE WILL DECLINE IN ACCELERATION AND YOU CAN NOT INCREASE ACCELERATION. WHEN TURNING THE VEHICLE OFF, THE CAR WILL PROCEED AT A SLOW PACE. INFINITI DEALER TOLD ME THAT I NEEDED TO LET THE CAR WARM UP FOR 30 MINUTES. THE ENGINE MAKES NOISE AS IF THE VEHICLE IS IN NEUTRAL. AT TIMES, ONCE TAKING YOUR FOOT OFF THE BRAKE PEDAL TO SWITCH THE GAS, THE CAR WILL TAKE OFF FROM UNDER YOUR FOOT. WHILE DRIVING, THE CAR WILL COME TO A COMPLETE HALT AS IF IT WAS APPROACHING A COLLISION. ALL EMERGENCY INDICATORS WILL GO OFF. THE CAR MUST BE TURNED OFF TO RETURN TO DRIVING. VEHICLE HAS BEEN SERVICED BY INFINITI, WHERE DIAGNOSTICS ARE RAN BUT DOES NOT REGISTER AN ISSUE. LAST SERVICING, THE SERVICE MAN TOLD ME TO JUST CALL CONSUMER AFFAIRS, BUT CONSUMER AFFAIRS ASKED FOR A CLAIM NUMBER WHICH I DID NOT HAVE. ON APRIL 28TH, THE VEHICLE WAS MAKING A LEFT TURN AND FLIPPED UPSIDE DOWN TO THE RIGHT. NOTHING WAS HIT FOR THE CAUSE OF THIS ACCIDENT. ALL AIRBAG DEPLOYED BUT THE STEERING WHEEL AND REAR AIRBAG. STEERING WHEEL WAS LOCKED TO THE LEFT AND COULD NOT BE MOVED. VEHICLE WAS DECLARED TOTALED. DUE TO COVID-19, THE VEHICLE HAS BEEN DRIVEN FOUR TIMES SINCE NY DECLARED A SHELTER-IN.*DT*JB*DT *TR*JB

The contact owns a 2019 Infiniti QX50. The contact stated while driving 60 MPH, the vehicle started to decelerate independently. The contact stated no warning light was illuminated. The contact was able to park on the side of the road and called the dealer to make them aware of the failure. The contact was able to continue driving to his destination. The contact stated he experienced the failure for a second time a year later. The contact called the local dealer and made them aware of the failure on the second occasion. The vehicle was not diagnosed or repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 20,000.