2015 Infiniti QX60 Lighting Problems

Moisture in headlight results in headlight shortage. Moisture in headlight is not a result of collision or damage. Per service bulletin Classification: EL03-031L Reference ITB03-051L, the headlight moisture issue is an ongoing issue for 2011-2019 Infiniti's all models.

TL* THE CONTACT OWNS A 2015 INFINITI QX60. THE CONTACT STATED THAT THERE WAS WATER ENTERING INTO THE HEADLAMP HOUSINGS. THE CONTACT STATED THAT THE HEADLAMPS NEEDED TO BE REPLACED. THE CONTACT TOOK THE VEHICLE TO KELLY INFINITI (155 ANDOVER ST, DANVERS, MA 01923, (978) 774-1000) WHO STATED THAT THE HEADLAMPS ASSEMBLY NEEDED TO BE REPLACED. THE VEHICLE HAD NOT BEEN REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE CONTACT WAS INFORMED THAT THE VEHICLE WAS NO LONGER COVERED UNDER WARRANTY, AND OFFERED NO FURTHER ASSISTANCE. THE APPROXIMATE FAILURE MILEAGE WAS 140,000.

EXCESSIVE CONDENSATION AND INTERNAL FOGGING IN THE PASSENGER SIDE HEAD LAMP CAUSED THE LIGHTS (HIGH BEAMS, HAZARD BEAMS AND REGULAR LIGHTS) TO FAIL AND REMAIN INOPERABLE. DRIVING WITHOUT PROPER PAIRED LIGHTING IS UNSAFE. THE HEADLAMP ASSEMBLY WAS DIAGNOSED AT AN INFINITI DEALER AS REQUIRING FULL REPLACEMENT. EXCESSIVE CONDENSATION CAUSED THE WATER TO DAMAGE THE HEADLIGHT ASSEMBLY AND IS NOT ASSOCIATED WITH THE NORMAL WEAR AND TEAR REQUIRED BY CONSUMERS. THE COST OF REPLACING SAID HEAD LAMP ASSEMBLY EXCEEDS $2000 EVEN THOUGH THE CAR HAS NOT ENCOUNTERED A FRONT END COLLISION. AFTER CONTACTING INFINITI CONSUMER AFFAIRS DEPARTMENT, THEY CONCLUDED THAT NO OPEN RECALL EXISTED. THEREFORE, INFINITI WOULD NOT COVER THE COST AND I WAS FORCED TO PAY OVER $2000 TO REPLACE THE WATERLOGGED LAMP AS DRIVING WITHOUT SAID REPLACEMENT DURING THE EVENING, NIGHT OR DURING POOR WEATHER CONDITIONS POSES A DANGER TO ME AND OTHER DRIVERS. THE LAMP ASSEMBLY WAS FAULTY BY DESIGN SINCE THIS ISSUE HAS OCCURRED WITH SIMILAR INFINITI VEHICLES AND HAS BEEN REMEDIED BY A RECALL. NHTSA SHOULD FORCE A RECALL OF THE QX60 HEADLAMP THAT FAILS DUE TO EXCESSIVE CONDENSATION AND IS NOT CATEGORIZED AS NORMAL WEAR TO MY VEHICLE.

TL* THE CONTACT OWNS A 2015 INFINITI QX60. WHILE TRAVELING 50 MPH, THE CONTACT WAS PULLED OVER BY A POLICE OFFICER BECAUSE THE PASSENGER SIDE HEADLIGHT BULB WAS BURNED OUT. THE CONTACT TOOK THE VEHICLE TO INFINITI OF SAN ANTONIO (12150 W INTERSTATE 10, SAN ANTONIO, TX 78230, (210) 941-4445) WHERE IT WAS DIAGNOSED THAT MOISTURE SEEPED INTO THE HEADLIGHT AND CAUSED THE BURN OUT. THE CONTACT WAS GIVEN A REPAIR ESTIMATE OF $2,500. THE MANUFACTURER WAS NOTIFIED. THE VEHICLE HAD NOT BEEN REPAIRED. THE FAILURE MILEAGE WAS 60,097.