2018 Jaguar F-PACE Air Bags & Restraints Problems

The rear seat belts in this specific configuration of the F-Pace have an issue where they get caught in the panel casing and then do not retract. The configuration matters (with rear heated/recline seats) because it gets caught in the panel that is unique to this configuration. The seat belts appear to work, but if you pull it angled too far away from the door (toward the middle of the car), the belt gets caught in the plastic panel, and then you can't get it to retract unless you force it back out of the plastic and out toward the door. High back booster seats reposition the seat belt in such a way so that this issue occurs every time. We tried with 3 different brands. The issue is that you can install the booster fine, and buckle your child in, without noticing a problem. But if that child leans forward at any point, the seat belt stays loose. We did not notice the first time driving with a high back booster, and I'm sure other parents would not, either. We tried with a backless booster, as well. These do not reposition the seat belt as much, and still the issue occurs but not as consistently. I tried as an adult without any booster seat, and was able to replicate as well, meaning any child, regardless of size, could end up with the seat belt hanging loose if they lean at any point. I brought this to our local Jaguar dealership repair technicians, and they said it was not an issue and suggested that instead we pull the seatbelt all the way out then retract, so that it locks in place tight across our child using the automatic locking retractor mechanism. This is obviously extremely unsafe and not the real solution to this issue. We're left unable to use high back boosters with this car, and even unable to use backless boosters safely. It was fine when we used LATCH and didn't need the seat belt, but now I don't feel that we can use our car with kids in the back.

MY VEHICLE WAS IN MOTION ON A CITY STREET TRAVELING 40 MILES PER HOUR AND I COLLIDED HEAD ON WITH ANOTHER VEHICLE WITHOUT BRAKING. THE AIRBAGS DID NOT DEPLOY AND BECAUSE OF THAT I SUSTAINED SERIOUS INJURIES; SEVER CONCUSSION, 3 BROKEN VERTABRAE, AND TORN LIGAMENTS AND TENDONS IN MY RIGHT ANKLE (DRIVING FOOT). IF THE AIRBAGS HAD DEPLOYED I WOULD NOT HAVE SUFFERED THE INJURIES I DID, THIS IS A BRAND NEW CAR/MODEL AND I BELIEVE THERE IS A DEFECT IN THE FRONTAL AIRBAG SENSOR COMPONENT.