2014 Jeep Cherokee Complaint Log

The oil filter adapter has cracked due to it being a plastic housing. Cold weather speeds up the process. The oil filter adapter also has a small torque tolerance for the cap that will also break the housing. This is available for inspection upon request. The safety concern is that the oil leaks out on top of the motor then down the sides and onto the exhaust below causing emission tests to fail. My dealer mentioned this is common but nothing official. The component has not been inspected by police or insurance. The dash indicators don’t come on till enough oil leaks out to display low oil level.

Service four-wheel drive engine light came on took it to the shop and they said had a bad PTU I saw where there was a recall on certain 2014 thru 2017 dealer told me that mine was not eligible for recall because it was manufactured one month before recall vehicles started this seems to be a bunch bs they should replace the bad parts on all 2014 -2017 units not just pick and chose who's to replace after recall

I was driving on the highway and all of a sudden my car wanted me to shift into P to park while i was still in drive. My vehicle was hit passenger side as well in a hit and run incident. I pulled over and waited awhile and called the police then brought my vehicle home because it was not totaled. I tried to get coverage from my GEICO insurance but they were unable to help. Then February i was in a rear end collision from another gentleman on the way home from work. My vehicle was being repaired for a month and some change until i got it back. At first I thought it was the battery or alternator going bad, but a diagnostic test showed normal for both. I’ve tried different gas thinking it could be bad gasoline. When the vehicle shuts down it’s difficult to get it to restart. Now it is saying service 4WD which i believe is something with the transfer case because its not the axels or differentials which I had replaced from Jeff D Ambrosia. Looking for assistance to get my vehicle driving safe and possible reimbursement or help, I have all my receipts from what has been done to my vehicle since I first bought it in 06/20/20 For my birthday present. There is a lot of more information that i want an advisor or assistance to know as far as what i have already paid out of my own pocket with dates and receipts (battery, axels ,rear diffs , alternator , etc) and try to diagnose it from there. I know about the mechanisms myself and my buddy who is an authorized mechanic. I am sure that after hearing all the difficulties and safety issues i have had i may be able to get some serious help and even possibly with my right side of my vehicle ! Thanks

The power transfer unit commonly referred to as the PTU on the jeep Cherokee is a faulty piece of equipment. Mine has been confirmed failing by the dealer and needs to be replaced. If not replaced the vehicle could lose propulsion and cause an accident. If it fails why the vehicle is parked it could release the wheels to spin and go down any incline it's parked on causing injury or death to anybody near it.

When trying to fuel the vehicle, the pump continually shuts off. Jeep repaired this once while under warranty, but it has happened a second time and an internet search confirms this is a known issue. It could be an issue with the evap hose design. The safety concern is the rate at which fuel is added to the tank. With this issue, the flow rate has to be reduced enough to allow the fumes to escape through the down flow spout which is a fire hazard if there are any sparks. At the lower flow rate, it's easy to overflow the tank as it's the only way to bypass the automatic shutoff.

The contact's grandson owns a 2014 Jeep Cherokee. The contact stated that the power transfer unit (PTU) bolts had detached. The contact stated that the failure occurred twice. An unknown dealer was made aware of the failure but informed the contact's grandson that there was no recall associated with the VIN. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 116,000.

Vehicle gets stuck in a gear when accelerating and will then slam into the next gear with substantial force! Force so great the driver would liken it to a broken driveshaft that was also just run over. A very loud bang is heard and the vehicle shakes abruptly from the shock. My wife who was riding with me assumed we had just been hit by another vehicle. This is an intermittent problem that can not always be replicated under the same driving conditions.

The contact owns a 2014 Jeep Cherokee. The contact stated while driving at an undisclosed speed, the vehicle suddenly lost motive power, and the 4WD was not functioning properly. The contact was able to reach his destination however, while attempting to leave, the vehicle initially failed to start. After several attempts, the vehicle started, and the traction control warning light illuminated. The vehicle was taken to the dealer and the dealer found several electrical faults. The vehicle was repaired, but the failure reoccurred. The manufacturer was not notified of the failure. The failure mileage was 85,000.

I had purchased this 2014 jeep in the summer of 2021, which for the first many months was in the dealership repair shop longer than what I had it in my possession. After my purchase this vehicle immediately started having very strong jerking when hitting the exploratory, and even when attempting to hold a speed. These strong jerks were so strong it would cause your body to jolt forward. The dealership finally threw up their arms and said this was typical of the jeeps, and ignoring the danger. This vehicle has now been sitting in my driveway unable to start for over a month now, and was finally towed to another repair shop, just to learn that the starter is shot and needed to be replaced costing over $600.00 dollars. This vehicle is most definitely a dangerous lemon that it appears that I am stuck with.

The contact owns a 2014 Jeep Cherokee. The contact stated that while the vehicle was parked, a leak was seen coming from the tailgate. The contact made a local dealer aware of the failure; however, she was informed the dealer was unable to service the vehicle. The vehicle was taken to an independent mechanic, where it was diagnosed that the power liftgate control module and headliner needed to be replaced. The vehicle was not repaired. The contact was made aware of NHTSA Campaign Number: 15V393000 (Structure). The manufacturer was made aware of the failure and informed the contact that the vehicle was previously repaired under the recall and advised the contact to file a complaint with the NHTSA Hotline. The approximate failure mileage was 88,000.

The fuel tank has an abnormal amount of seepage. When filling with 87 octane gasoline, intermittently shortly after filling, the cars engine will completely stall while in motion. Also afterwards it may have trouble starting or be unable to start at all until waiting many minutes.

Front lower control arm bushings and front and rear sway bar bushings are cracked.

The car says 4x4 not available and to service 4x4. Bad PTU.

My 14 jeep had a shift fault pop shift solenoid low voltage inJanuary of 2019. The dealership could not recreat the issue but the code was stored so I paid to replace valve body due to them not being able to fix shift solenoid 2years later and the fault returned went back to dealer ship and they can’t recreate problems and the fault code is in history. There’s a recall for wiring harness not crimped properly which will cause this issue.

My 2014 Jeep Cherokee Impreza is stalling and lurching from a stop position as I press the excelerator to enter a street. This is especially problematic since I have to enter a Highway ( Oregon Coastal Highway 101) from a stop position turning right to go into town.This has been a problem for approximately 1.5 years and is a safety issue that could result in a fatal accident and is becoming more frequent.

Car wont accept gas, the gas tank becomes vapor locked, particular in cold weather. When you try to fill it you have to keep the gas at a triggle or the system will over flow. Takes like 5 minutes to fill up a tank easy in the winter if your luck.

I am the sole owner of 2014 Jeep Cherokee Trailhawk. No miles when purchased. All recalls were kept up, all oil changes were made and vehicle has been taken care of. Without warning, my jeep started not excepting fuel or verily at all. Jeep was taken to the local dealership, that sold me the jeep. The air line that allows for vapor locking was completely filled with sediment and mud. After investigation by the dealer they the line had allowed for sediment and mud to overflow into the gas tank line, plugging it. I am now looking at a $2,000 repair bill to replace the air line and my gas tank as there is no way according to the dealer to get the sediment out because of the blockages. The air line and tank are in line with the back wheel well so it is poor manufacturing placement for this on the jeep and even if I do fix it, it will do it again in the future because of the way it was built. No warning lights, no recalls or help so from the Jeep company. Fortunately in my case I was not traveling and was within distance of the dealer otherwise it would have left me and my family stranded.

My 2014 Jeep has been experiencing intermittent shut downs, the dash goes dead at random times for a few seconds and then comes back on the issue continues. This issue started in December 2021 during that time I was driving at night and the dash, exterior lights and interior lights started flickering. Now this issue occurs 90% of the time when I drive, sometimes when the dash goes off different warning lights come on, TCS, SRS, Power steering and if the vehicle is traveling below 5mph it sometimes dies completely. Battery was replaced 1 year ago. The middle screen on the dash gets super dim and it appears to still be on if you look closely at night but the dials are frozen at the current speed and rpm. My mechanic tested the battery connection and there is nothing loose that would cause this.

PTU made loud grinding noice, wasn able to move vehicle from red light up the hill. Loss of engagement between the transmission and the differential inside the PTU. Was able to move away from the road, felt like whole engine will jump out from the frame. It occured before I knew about W47 recall which is not an actual fix for this issue. Some torque still present, I can drive 3 mp/h on flat roads, not up on the minor hills. Now I simply don't know what to do because W47 recall not going to fix it and not going to prevent same issue after mechanical repair in the future.

Hi I have a 2014 jeep Cherokee latitude and I have noticed my pedal acceleration lags and my transmission is shifting from 1st gear to 3 gear and skipping 2nd gear.. and when I'm driving it feels like the car is jerking all the times I step on the pedal. I read in 2019 Chrysler came out and said there was problem from the transmission, how do I get mine fixed??

December 13 5:30 am. Temp 29 deg. Daughter went to leave in Cherokee. Stated see heard noise from back after gear selector was put in reverse to back out went around 10’ when park brake warning ! With circle. ABS Air bag. I will say most warning light. My first thoughts were brakes were froze and failed to release. Didn’t understand how Vehicle had moved no drag marks also ? Daughter said it had not dragged tires. Vehicle was not driven “safety issue” Went to work so happens i am a ASE,EVT Master Technician for over 30 years and Repair Emergency vehicles daily. So I started to do a little research. Wow. I was amazed. This is a Known issue. Ref TSB 08-060-16 Park brake module water intrusion. Called local dealer Ref TSB for parts and labor was quoted $575 parts 700 labor with all required programming. PBM was in-stock no harness. Back home. Troubleshooting. Basic electrical check batt/grounds/fuse voltage ect. All good. Removed both rear tires check parking brake connector at actuator motors. Good. Performed inspection part of TSB. Connector for water intrusion yes! very obvious Continued with TSB removed Interior trim panels to access PBM and removed. Is mounted with connector facing up “problem” shook PBM could hear water inside.”problem” computer with water inside that controls all park parked function with data links tied to all the Vehicle ECUs there is a high possibility this could cause a lose of Vehicle control. Decided to reinstall and do a little testing on my own Wanted to see if park brake will apply when driving. It will when ECU is moved around full off water park brake will set. Most warning lights in dash will light up. Park brake ECU will affect all systems. Is this a Safety issue? Yes. At minimum this needs be Investigated. Top of ECU was removed around Teaspoon of water was drained out. Have ECU wiring harness. See pic’s Cause: Water is leaking around body sealer inner fender “poor workmanship “ allowing water to run down wiring harness in ECU.

We purchased this vehicle in 6/2020. Last year had to replace the fuel system because of the vehicle randomly stalling after filling up the tank. This happened randomly so it could have caused a life threatening situation. The cause of this stalling is fuel getting into the EVAP system, and requires replacing the fuel pump and evaporative charcoal canister to rectify. No recall on this even though numerous complaints, it costed us $1700. We now have been having issues of the vehicle hesitating when pulling into traffic and issues with the automatic gear shifting randomly since about 70,000 miles on the car. Recently it got so bad the vehicle would slow down while pressing on the accelerator. We took it into the dealership and they were able to uncover a transmission issue even though there were no warning lights or system warnings. If we didn’t take it in it could have caused a serious injury and accident. There are recalls on more expensive and newer models of this same model 9 speed transmissions but all Chrysler is doing for this model is doing a cheap software update that has NOTHING to do with the issue many cars are having. The below article explains the issues that Chrysler is not helping customers out at all, just putting peoples life’s in jeopardy to avoid paying for the transmission recall on all 2014 Jeep Cherokee vehicles even though it is a MAJOR safety risk. https://www.vehiclehistory.com/articles/2014-jeep-cherokees-problems-and-recalls-cover-powertrain-failures-cruise-control-malfunctions-and-faulty-airbags I am attaching their response which basically says sorry, Chrysler doesn’t care if the vehicle is unsafe and we don’t care how much money it is costing our customers to make it safe because Chrysler is making money off those repairs.

Gear shifter doesn’t want to move into drive when I start my car.

The contact owns a 2014 Jeep Cherokee. The contact stated while driving approximately 30 MPH, the vehicle stalled. The contact stated that the power train warning light was illuminated. The contact pulled over and restarted the vehicle. The vehicle was not taken to a local dealer to be diagnosed. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 16V529000 (Power Train) however, the VIN was not included. The manufacturer was not informed of the failure. The failure mileage was approximately 104,000.

This vehicle has a known issue that has been ongoing for years. If the gas tank is filled (but not topped off) the car will stall when you begin driving when it sits idle at a traffic light or stop sign during the first 30 minutes of use until some gas burns off. When this car was purchased used in Dec 2017 it happened immediately after the first full tank. When idling or right as you step on the gas the car starts “puttering” and stalls. A message states something like “put car in park and restart”. The only way to restart the car is to put it in park, turn it off completely, and restart it. The when you try to go again, it might stall or it might not. This can happen over and over again. When we determined what was the cause we got in the habit of not filling the tank completely, but sometimes you forget. Then as you start driving, it stalls…multiple times. This is an extremely dangerous situation to be in when the car stalls in the middle of an intersection and will likely end up causing a fatal accident. During a recent recall appointment at Jeep service department, the car stalled as I was pulling into the service department parking lot, so they first hand experienced the issue…in fact the service advisor had trouble starting the car. Jeep service called me later and told me there was an existing “Star Case” with Jeep corporate. Case number S1814000002. This symptom in the document are exactly what I am experiencing. The suggested repair to is replace the fuel pump, fuel pump “O” ring, and the Evaporative Charcoal canister totaling about $1400. If you google “jeep S1814000002” you will find dozens and dozens of other complaints about the same issue, and not just for the Cherokee, it is other Jeeps as well. While this is a known issue, Jeep refuses to fix or issue a recall on this extremely dangerous safety issue.

Oil filter housing is leaking oil onto the engine and dripping on the ground leaving puddles. This is a problem with the 3.2 engine and the 3.6 engine. There are thousands of these engines on the road doing the same thing . Oil Filter Housing Defective.

The contact owns a 2014 Jeep Cherokee. The contact stated while at a stop sign, the vehicle jerked and would not accelerate as needed, without warning. The contact stated that after several minutes the vehicle accelerated unintendedly. The vehicle was taken to the dealer and the contact was informed that there was a leak in the front motor mount and valve body. The contact was informed that the transmission might need to be replaced. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was 66,000.

ACCELERATION AND EMERGENCY BRAKE WHEN I PUT ON THE BRAKES THE CAR ACCELERATES AND TRYING TO GET ON EXPRESSWAY ITS A LONG TIME BEFORE THE CAR CAN GO FULL POTENTIAL. THE EMERGENCY BRAKE COMES ON UNEXPECTED. I DONT FELL SAFE WHEN EMERGENCY BRAKE COMES ON AT ANY GIVIN TIME. IF I BRAKE AFTER I LET GO OF BRAKE CAR ACCELERATES AND GOING ON A CURVE IS THE SAME AND ITS VERY SCARY. I TOOK TO DEALER FOR RECALL AND THEY UPDATED NODULE FOR GEARS I WENT BACK AND THEY DID UPDATE ON TRANSMISSION NODULE. GOT THE CAR BACK 2 DAYS AGO THE FIRST DAY IT STARTED AGAIN ON ACCELERATION AFTER BRAKING. THE 3RD DAY ENGINE LIGHT CAME ON. HOW CAN THEY SELL A JEEP LIKE THIS MY LIFE IS VALUABLE AND I DONT FEEL SAFE. I DONT TRY MY CAR FAR SCARED IF I GET IN TO AN ACCIDENT AND I ONLY HAD THIS CAR FOR 6MONTHS BEEN GOING BACK AND FORTH LITERALLY EVERYDAY TO FIX THE ISSUE AND NOONE IS DOING ANYTHING. PLEASE DO SOMETHING. IT HAS BEEN INSPECTED 4 TIMES AND THEY CANT FIND WHAT THE PROBLEM IS. NO WARNING TILL 4 MONTHS AFTER PURCHASE THEN ENGINE LIGHT WAS COMING ON AND OFF.

The contact owns a 2014 Jeep Cherokee. The contact stated that while driving at various speeds, the 4-wheel drive system not available, service required," warning message would intermittently appear on the instrument panel. The contact had taken the vehicle to a dealer where a diagnostic test was performed, and the parts were ordered to repair the vehicle. Upon investigation, her husband discovered NHTSA Campaign Number: 20V343000 (Power Train) which he linked to the failure. The manufacturer was then notified of the failure and the contact was informed that her vehicle was not included in the recall. The vehicle was not repaired. The failure mileage was approximately 88,000.

The PTU failed on a well maintained 2014 Jeep Cherokee Trailhawk. The vehicle is available anytime for inspection upon request. My safety and others safety is at risk based on a very large scale of reports and articles regarding bad PTU for this vehicle. The SVC 4WD warning light came on my vehicle and the 4x4 system is not working. I took the vehicle to a Jeep dealership. The Jeep dealership performed a diagnostic and inspection of the vehicle and determined that this vehicle has a bad PTU. The dealership gave me a quote of $3,900 to replace the bad PTU.

Power Transfer Unit failed similar to other 2014 and later Jeep Cherokees but this VIN is not included in recall for those years.

The contact owns a 2014 Jeep Cherokee. The contact stated while at a stop light, the "Service Parking Brake", "Service Transmission" and "Shift to Park" appeared on the instrument panel. The contact also stated that the parking brake was not engaged however, the parking brake light illuminated indicating it was engaged. The contact stated that she shifted gears to drive and a message appeared on the instrument panel indicating to turn off and to restart the vehicle. The contact stated that when she restarted the vehicle, the check engine warning light illuminated along with other warning messages. The contact stated that she was able to drive the vehicle at 60 MPH. The vehicle was taken to the independent mechanic for a diagnostic test however, it was not diagnosed as the OBD reader was not reading any codes. The dealer was notified of the failure and referred the contact to the manufacturer for recall information. The manufacturer was notified of the failure and advised the contact that they could not assist because her VIN was not included in a recall. The vehicle was not diagnosed or repaired. The approximate failure mileage was 104,135.

Wife and I were towing our 2014 Jeep Cherokee Trailhawk behind our 28,000 LB Motorhome and it began to shake and wobble so bad we had to pull over. We got 35 miles from our Home base in Ohio. Sat on the side of the road about 20 min and took off again toward an exit about a mile ahead. It did not wobble so we drove on. About 30 miles later it did it again. After it did it 5 times in 80 miles we decided to have the Jeep hauled home and put away for the Winter and we left for the South.

Emergency brake locked into on position and will not release..park malfunction indicator lamp came up and stayed on..I told dealer there was a service bulletin(08-060 -16)out on it and of course he never heard of it..in my research I found it was a common and very dangerous issue on jeep cherokees because of water intrusion into the connector inside the vehicle ..this should be a recall not a bulletin in my opinion..

I put the 2014 jeep Cherokee latitude in reverse backed up . Tried to shift to drive . It stopped at neutral and stuck . Would not shift into any gear . The motor wouldn’t rev or anything . And could not turn engine off . Had to disconnect battery There was (p) light on , the check engine light, traction control light .

My car kept going on neutral last year all of a sudden while driving and we did not know why. We took it to the dealership and they told us everything looks fine. Today I saw there was a service transmission error showing and when I did further research I saw that many other 2014 Jeep’s had this same issue.

Service shifter warning light

Car shifts before 3rd gear

The vehicle shaking stop it by itself and acceleration stars slow takes longer for second gear then pushes back and forth as it’s getting fast or to a stop

The contact owns a 2014 Jeep Cherokee. The contact stated that while driving at various speeds, the vehicle would not properly accelerate while depressing the accelerator pedal. The "service transmission" message was displayed. The cause of the failure was not determined. The local dealer and manufacturer were not yet notified of the failure. The failure mileage was 86,000.

After filling the vehicle up with fuel there is a good chance the you will experience shutter, stalling or even have engine failure. This has happen in the filling station parking lot and in main traffic. Luckily I live in a small city and have been able to move to safety when it has happened..

I tried to start the parcked car by moving the stick shift in driving position, but the car didn't start. The car made a cracking sound when i tried to start it second time. Sonetimes when i slow down to a speed lower than 60 mph, the car tries to stop. I did not take the car to a dealership to be cheked.

The contact owns a 2014 Jeep Cherokee. The contact stated while stationary, the vehicle stalled. The contact was able to restart the vehicle but was not able to shift the vehicle into drive. The contact stated that the service transmission, service parking brake, and low tire pressure warning messages were displayed. The vehicle was towed to the residence. The vehicle was not taken to a local dealer. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 20V343000 (Power Train) however, the VIN was not included. The manufacturer was not informed of the failure. The failure mileage was approximately 130,000

The contact owns a 2014 Jeep Cherokee. The contact stated that while her daughter was driving at various speeds, the vehicle was sputtering and then stalled. The "Shift to Park" message was displayed. The battery warning light was illuminated. The failure recurred after refueling. The vehicle was towed to the local dealer, who was unable to duplicate the failure. The vehicle was later diagnosed and determined that the catalytic converter, oxygen sensor, vapor canister, spark plugs, charcoal canister, and filter. The vehicle was repaired, but the failure persisted. The manufacturer was not notified about the failure. The failure mileage was approximately 112,366.

When at a stop, car will dart forward even when I have foot on brake. Narrowly missed car in front of me. It does this everytime I stop.

The contact owns a 2014 Jeep Cherokee. The contact stated that upon opening the tailgate, the tailgate failed to stay open and landed on the contact without warning. The contact did not report any injuries. The contact took the vehicle to an unknown dealer where the parts were ordered for repair. The manufacturer had yet to be notified of the failure. The vehicle had yet to be repaired. The failure mileage was 155,000. The VIN was not available.

So I took vehicle in for recall because transmission was getting stuck in neutral and I wanted them to reprogram TCM for update to see if that helped. He stated that no recall was needed but he REPLACED TCM which is costing me 1500.00. If they couldn't reprogram TCM am I paying for a replacement?

On several occasions returning from Montana to Missouri, while flat towing our Cherokee behind our Motorhome, when driving on uneven pavement (typically when entering construction zones) the Jeep goes into a terrible wobble which can only be haulted by completely stopping. On one occasion there was no shoulder to pull off and with only one remaining lane of traffic, we stopped all traffic behind us to remedy the situation. Only by the grace of God where we not involved in a collision OR the cause of one. I have just learned in researching this site, that this has been a known and ongoing problem. Jeep needs to be forced to at minimum send warnings to all owners where this potential problem exists.

PTU code showed up on my vehicle causing issues with the Power train 4X4. This was a recall before I purchased the car and “fixed” but seems to be an issue again.

In the middle of driving the car engine will turn off/shut down flashing that the transmission needs to be serviced, place the car in Park. Once in park, the car will struggle to turn back on. This has happened on freeways, stoplights, turns. I have had it serviced twice now with no resolution. This becomes a safety issue because it puts myself, and others on the road in danger if the car comes to an unexpected stop. There is no light that turns on until the moment the car begins to shut down. The Transmission light will stay on for the remainder of that drive. Once the car has been off for a small amount of time, the light will not appear again until it has another episode.