2014 Jeep Cherokee Complaint Log

The contact owns a 2014 Jeep Cherokee. The contact stated while driving at approximately 30 MPH, the gear shifter was forced into another gear and did not operate as intended. Additionally, the contact observed a loud clunking noise while changing gear. The transmission warning light was illuminated. The vehicle was towed to an independent mechanic where it was diagnosed that the transmission needed to be replaced. The vehicle was not repaired. The vehicle was taken to a dealer where it was diagnosed and determined that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 74,000.

The contact owns a 2014 Jeep Cherokee. The contact stated that while driving on several occasions at various speeds, the vehicle jerked and stalled. The vehicle was able to restart on several occasions; however, on one occasion the vehicle failed to restart. The vehicle was towed to an independent mechanic where it was diagnosed that the EVAP valve, evaporative emissions system leak detection pump, and the vapor canister seal needed to be replaced. The vehicle was repaired but the failure persisted. The vehicle was towed to the dealer where it was diagnosed that an unknown part in the EVAP and fueling system needed to be replaced. The manufacturer was notified of the failure. The failure mileage was approximately 80,000.

While driving the vehicle- the service emergency brake light came on. The emergency break then automatically engaged on its own and would not disengage. The car had to be towed because the e-brake would not disengage. It was raining the day this occurred. Dealership indicated that water got to the e-brake electronic components and corroded/fried the components and therefore need to be replaced. This also caused the calipers to seize and rotors/pads to need replacement. Jeep dealership and customer care are refusing to cover any costs of damage even though I've asked them to look into the active investigation being conducted on this issue as well as similar water intrusion issue with models that had power liftgate previously. https://www.cnet.com/roadshow/news/jeep-cherokee-parking-brake-investigation/ https://www.autoevolution.com/news/13-million-jeep-cherokee-vehicles-may-be-recalled-over-parking-brake-issue-194687.html

The park brake will not disengage the park brake is located in the rear driver side compartment behind the rear tire which gets water corrosion every time it rains and once it is corroded the park brake will not disengage this happens to be an issue with every 2014 jeep care Cherokee sport I’ve had to have the park brake module replaced several times and have read several service bulletins where this has been an issue

I was unloading my trunk from my sons birthday party and when I pressed the button in the rear hatch to automatically close the trunk. The trunk would not close. Usually I can tap it and it will reinitiate the closing mechanism or stop to prevent something from being closed inside. There is some sort of malfunction in the closing mechanism of my jeep.

Electronic park brake engaged without prompting. Dash indicator lights for Park Brake & Transmission Service along with 'D' for Drive on dash flashing. Could not move car due to park brake engaged. Took several restarts to disengage it. Happened twice with no dash warnings between incidents. Park brake engaging while driving is dangerous and I don't feel safe in this vehicle as I have had a prior issue with losing acceleration on the freeway leading to a scary event.

When driving the vehicle it shakes tremendously and a message comes on that say shift gear to park when we are in drive we shift to park and the vehicle shuts down we could be driving at a speed at 45 and this just happens. This issue happen three times before the vehicle was able to completely start up to get us home. We took the vehicle to the dealership when under warranty they refuse to check it because no indicator light was on.

An engine light came on saying “service shifter” and now the car won’t shift or drive right

The contact owns a 2014 Jeep Cherokee. The contact stated that on multiple occasions she heard a swishing water sound in the front driver’s and passenger’s side doors. The parking brake warning light illuminated and activated, and the parking braked then failed to disengage. The vehicle was towed to the dealer where it was diagnosed with water intrusion into the vehicle, which caused corrosion to the brake system wiring. The contact was informed that the wiring needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 36,000.

Upon backing into a parking spot this morning, my EPS dinged and the break light started flashing. The yellow brake indicator light also popped on. I know there is an open investigation into the EPS system right now so this is another case of malfunction. It has not done it while driving, but now I am terrified it might and I am constantly driving my car. Nothing has been inspected as of yet.

It started when I was trying to leave a Walmart parking lot back in October of 2022. I put my Jeep in reverse and it wouldn't backup. There was no car in front of me so I tried to drive forward and I couldn't. After several attempts I finally called AAA and had my car towed to my house till I could find a local mechanic to look at it. I then had it towed again to CS Auto Services in Leominster, MA and he ultimately had to disconnect the emergency brake because he determined the parking brake module was corroded and the only way for me to be able to drive it was to disconnect the emergency brake until one could be ordered and installed by a Jeep dealer. I thought he was ordering the module but I was supposed to so a few months later on Dec 27th I was driving home from Boston and the ABS lights and the pic with the car swerving came on and flashed all the way home. I was terrified driving home but after called a few people we determined since the ABS was used in bad weather I was probably safe, so I drove it home and had it towed to another mechanic the next day. The found 3 pages of codes that ultimately were a result of the corroded module and he said there was nothing they could do so I called the Jeep dealer down the road and got it in. They looked at it and ordered the module and connector. It has taken the better part of a month for the parts to come in but I have an appt Fri., 2/3/23 and was given an est. of $1700.00. I have already spent $500.00 trying to determine the cause of all these problems and I have driving around the last 4 months without an emergency brake. Both mechanics said they have seen this in Jeeps all the time and don't know why Jeep hasn't done a recall on this since it literally locks your gears up so you can't drive. I guess I was a lucky one because I wasn't driving at the time that it happened but it still happened. The contact has paid out-of-pocket for replacements as well as multiple diagnostic tests despite the dealer not being able to repair the issue.

Car will no longer shift in 4low

Electronic fuse box won’t start will start if press hard on fuse could possible cause a fire

Transmission, at least it is what I have been told by Jeep technicians. My vehicles transmission has been changed twice because it hard shifts and slides. It is currently doing it again and the technician stated he cannot submitted agains as it is a known issue can can only submit it to warranty if it is severe. On multiple occasions when parked and shifting to reverse, the vehicle jumps back because of the hard shift, putting me close to hitting other parked vehicles. While driving, the transmissions slides from each shift, making it extremely unpredictable in power transfer to tires. I cannot use the vehicle off-road because of this, I am concerned that it can jerk and put me in an uncontrolled and unsafe position. This is extremely frustrating as I bought the vehicle of its marketed off-road capabilities while living in Colorado. I bought the vehicle in November 2021 and the first transmission change was on December 7, 2022. The second transmission change occurred on September 1, 2022, although it was approved for service on August 7, 2022. Both times, the vehicle was in the repair shop for 7 days with no rental vehicle provided. The vehicle does not feel safe to operate with the hard shifting and jerks, it feels like the transmission is falling apart as your are driving, I only use it to work as I have little to no option. Lastly, the Jeep authorized repair technician denied to inspect the transmission on my last visit to the repair shop.

Was driving and the service shifter my display screen. Also all my lights lit up by my shifter, and stayed lit for the remainder of the day and then the next morning went off. Also my engine temp display at the same shot way up to almost overheating since the vehicle shifts funny here and there and I lost heat

My vehicle will shift roughly, sometimes surging before switching gears. This is more pronounced after refueling. Additionally, sometimes immediately after refueling, the vehicle will sputter and die when trying to pull away from the pump. Attempting to turn it back on may take a few tries before its successful. The battery light may come on, but the battery has been confirmed as not the issue. Having my vehicle shut down mid drive after fueling to where I can't steer it or move it out of the way is extremely unsafe! I just took it to the dealership. They completed a recall involving a powertrain software update, but did have any explanation for why my car would randomly die after getting gas.

The contact owns a 2014 Jeep Cherokee. The contact stated that while the vehicle was parked, the parking brake activated independently. The contact stated that he was unable to disengage the parking brake. The contact stated that the parking brake light was illuminated. The vehicle was towed to a dealer where the cause was determined to be the parking brake module was faulty and needed to be replaced. The contact stated that the dealer informed him that the part was on backorder. The manufacturer was not made aware of the failure. The approximate failure mileage was 55,500.

The parking brake engaged while moving, I am happy that it didn’t happen while I was moving fast. This is cause for serve concern if it was to happen at a high rate of speed. Currently I am sitting and trying to trouble shot the issue and may have to call a tow truck.

My car shuts off while driving and idling. I have taken it to a shop and they could not find anything wrong with it. I have also taken it to a dealership, it is on its third time in 6 months being there. They have gotten the car to shut off while driving it, but they do not know what is wrong with it, as there are no codes populating. I have put $2000 into this for issues that are not correcting the actual problem. This is a safety hazard, as I have almost been hit multiple times, because it is stalling out. I have contact Jeep corporate and they were in contact with me for a while, but now they will not answer my calls or emails. My dealership says they are at the point of making a case too, as no codes are being thrown and they do not know what is wrong with it. My children are scared to be in the car with me and this is my only vehicle. I am borrowing one now, but the person needs it back.

The contact owns a 2014 Jeep Cherokee. The contact stated that on ten different occasions while driving at various speeds, the vehicle inadvertently down shifted, shuddered, idled, and stalled. The check engine warning light and the shift to park light illuminated. The vehicle was towed to the dealer where it was diagnosed that an transmission bracket needed to be replaced. The vehicle was repaired; however, the failure recurred. The contact then stated while driving at an undisclosed speed, the vehicle stalled without warning. The vehicle was towed back to the dealer where it was diagnosed that the transmission bracket needed to be replaced. The vehicle was repaired however, the failure recurred. The manufacturer was notified of the failure and assisted with some of the repairs. The contact was provided a case number. The failure mileage was approximately 19,000.

The contact owns a 2014 Jeep Cherokee. The contact stated that while operating the vehicle, the service transmission warning light illuminated and the shifter would not remain in the intended gear. The contact stated that the gear shifter had erroneously shifted to the neutral(N). The cause of the failure was not determined. The manufacturer was notified of the failure but no assistance was offered. The contact was informed that the vehicle was previously serviced under NHTSA Campaign Number: 20V343000 (Power Train). The contact stated that the vehicle had experienced the failure listed in the recall. The local dealer was not contacted. The failure mileage was 115,000.

MANUFACTURE DEFICT!!! 2014 cherokee limited, only 25000 miles,the transmission slips into neutral, then stalls once slowed down and requires driver to shift to park; also at red-light, dash will alert to park to shift in gear, then stalls while in traffic; both dealer and independent service center confirmed. engine light comes on, but lights and codes reset with restart. VERY Dangerous and has been a noted Recall in 2019 as a software/electrical correction, yet still occurs since recall; Jeep/Chrysler should fix or offer compensatory vehicle if unrepairable...NOT a failed transmission

The contact owns a 2014 Jeep Cherokee. The contact stated that while in a drive-thru, she placed the vehicle in park(P) and engaged the parking brake. While attempting to exit the drive thru, the contact was unable to release the parking brake. The vehicle remained stuck in the drive thru. While waiting for a tow truck, the contact restarted the vehicle and was able to release the parking brake. The next day, the contact was parked outside of a business and the failure recurred. The contact stated that the parking brake had engaged independently and would not release. The vehicle was towed to an independent mechanic where it remained. The contact linked the failure to NHTSA Action Number: PE22009 (Parking Brake). The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was 108,000.

06/01/2018 at 87,104 miles the PTO/PTU was replaced (warranty) due to 4LOW not being available and, once forced into 4LOW, could not be taken back to normal. New part # 68307403AC. Exact cause was not explained, but it 99% likely to be a failed seal letting oil into the electronic control and actuator compartment. 08/19/2022 at 106.582 miles the PTO/PTU diagnosed with faulty internal bearing for the rear driveshaft, causing grinding noises and eventually risking catastrophic failure. Replaced 02/15/2023 at ~107500 miles. New part # 68307403AG. This was all at my expense - over $3500. Jeep refused to cover anything even thought the part had lasted less than 20K miles and has been revised four times (version AC to AG since the first replacement).

The contact owns a 2014 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the emergency automatic braking independently engaged. The contact stated that the vehicle did not stop however, there was an excessively hard jerk that occurred. The vehicle was driven to the destination without the failure reoccurring. The contact stated that the failure occurred intermittently. The vehicle was taken to the dealer; however, the failure could not be duplicated. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 73,000.

All-wheel drive light indicates PTU is not working on the vehicle. PTU was replaced by dealership and is still not working. There is a recall out for my vehicle but my VIN number does not fall under the recall notice so I was charged for a PTU unit and it still does not work. My car shakes violently at high speeds of 60 mph and randomly puts my car into the emergency brake

When I very first got the vehicle I went into settings and turned off the automatic parking break then for no apparent reason it came on all on its own after it turned on it took a good 20 minutes to get to kick off and when I took it to the service center they said it was deadly dangerous to be driving it the way it is i’ve been without a vehicle for over a month I’ve had no way to get to and from work except for bumming a ride from friends and relatives and it’s going to cost me between 1200 to 2 grand to fix it and I know I am not the only one that is having this issue when I spoke to the manufacturer they gave me a couple local repair shops that couldn’t see me for over a month and basically said fuck off

The Parking Brake light in my vehicle came on. After having it checked I was told I'd need to go to a dealership to have the module replaced. The next day, the parking brake came on in the vehicle without any warning after I started the car. It took 2 hours and several restarts for the brake to turn off.

I was pulling out onto a main road and my car started to thump and grinding so I couldn’t accelerate to the speed I needed to so I immediately took it to Club auto service in Redford mi and he told me my transfer case wasn’t working properly which is right seeing as I only have 80,000 miles before it messed up my 4wD light came on a few times saying it needed service but then went away…. But I did look into and a lot of 2014 jeep Cherokee have been having the same issue I hope something can be done !

Lift gate lock engaging when closing, causing liftgate to open at any time. Lift gate also not opening when button is pressed

The contact owns a 2014 Jeep Cherokee. The contact stated while her daughter was driving at approximately 45 MPH, both hood latches fractured causing the hood to impact her windshield. There was a tire pressure warning light illuminated. The police arrived on the scene and duck-taped the hood down. There was no police report file that the contact was aware of. The contact and her husband then arrived on the scene and drove the vehicle to their residence. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 138,000.

The contact owns a 2014 Jeep Cherokee. The contact stated while attempting to start the vehicle, the shifter module, ABS, door module for the driver’s and passenger’s side doors, the instrument cluster, integrated center stack, an electronic parking brake, body control module, steering column, and transmission failure warning light illuminated. The contact stated that the dealer also informed him that there were previous unlisted recalls completed on the vehicle. The contact took the vehicle to an independent mechanic who diagnosed the vehicle and confirmed that the warning lights were illuminated. The vehicle was not repaired. The manufacturer was notified of the failure; however, provide no assistance. The approximate failure mileage was 93,350.

While driving, the transmission goes into neutral. This happens at any speed. It won't go into gear at all. The local Jeep dealer said they could replace my transmission that I pay for. There was an initial lawsuit on these. But, any owner after the first one doesn't get help. I am disabled and on a limited income. I am stuck at home because I never know when the vehicle will go into neutral. I don't know what to do. This has happened every time I drive it. I have had to risk it to drive to the doctor and to get my prescriptions. If I can get it off of the road, I cut it off. It usually goes back into gear. But, when it goes into neutral, my complex PTSD and my anxiety disorder goes into overdrive. I feel absolutely hopeless about this. I would appreciate any help I can receive.

Driving with 5 year old grandson when vehicle violently began shifting into park. Dash panel warning said to shift into park before selecting desired gear. This happened multiple times while in traffic, almost causing us to be rear-ended. Gear shift changes became violent as if we were being rear-ended as vehicle slammed into gear. Car shut down several times. Problem re-occurred in July when driving my 97 year old father on the 495 beltway (after dealership charged $1,100 for replacing TCM and reprogram). This time car bucked and message came up on dash display to shift into park before selecting desired gear. Car did this 4 times while driving causing great risk because car had shifted into neutral and would not go unless stopped and placed back into park. Now dealership saying no codes and wanting to change rear diff on a guess.

Service 4 wheel drive light was coming on intermittently. Had been for just a few days. Driving in a parking lot and all of a sudden the car slips into neutral. Dash board indicated car must be in park to change gears. So I pressed break moved gear shifter to park then drive and continued on my way. It did this several more times before I was able to get it to the transmission shop. I am just glad I wasn’t driving 75 on the freeway and it slips into neutral. There I was told it was the transfer case and would cost 4,000. The consumer stated the vehicle would hesitate after stopping when the vehicle was originally purchased and feels she needs to be reimbursed for the repairs.

the electronic parking brake malfunctions . computer gets wet and brake locks and can not be disengaged

The contact owns a 2014 Jeep Cherokee. The contact stated that while her son was driving at 30-40 MPH, the electronic braking system engaged inadvertently and the vehicle stopped. The electronic braking system (EBS) warning light was illuminated. The vehicle failed to shift into gears. The dealer was notified of the failure and provided step by step instructions on disengaging the electronic parking brake on the center display. The contact was then able to drive the vehicle to the dealer who overrode the electronic parking brake system. The dealer diagnosed that the furnace and the electronic parking brake module needed to be replaced. However, the electronic parking brake module replacement part was not available. The vehicle was not repaired. The manufacturer was notified of the failure and a case was filed. The failure mileage was approximately 130,000.

Keeps saying service parking break and will stall on take off

The transmission jerks when at a light it jerks forward. This is unsafe as I feel it could hit the car in front. I reported it to the dealer which I purchased and they say the transmission is gone. There is only 36898 miles on it. The dashboard lights shuts off while driving not allowing you to see the speed of the vechile or any other instruments.

The car is throwing the code of P0810. It keeps saying service transmission.

Service transmission light came on while driving. I had a warranty on the vehicle so I took it in to dealership in DeQueen AR they fixed the valve body on the transmission and almost exactly 1 year later the service transmission light came on again. Following that my service parking brake light came on and now the emergency brake is engaged and will not disengage. Why has there not been a recall on these items?

The display that tells you how fast you are going and how much gas ect It jerks in traffic while sitting in traffic and when first out in gear it tends to jerk

On July 27, 2022, I remote started my 2014 Jeep Cherokee Trailhawk, as I always do and drove off. As I was driving a peep sounded with a quick blinking flash with a P! on my instrument panel. It did that about 8 times and it went away. On July 28, 2022, I again remote started my car and the P! was displayed with Service Park Brake in stored messages. I was able to drive to work, when I parked the parking brake engaged and was unable to manually remove the parking brake. I went into the shifter box and was able to bypass the parking brake and stored messages cleared. As I was driving, all came back on, again slowing down my car. Now I'm unable to bypass e-brake or parking brake. Making my car unusable and unsafe. We went into the trunk and came across water in the side pockets and spare tire area. Looked at the e-brake module and it is corroded, my car has been parked for 4 days. I am afraid of driving my car and having it stop on the highway. The consumer is still experiencing water ingress and can not determine where the water is coming from. There is about 4 inches of water in the spare tire well and side pockets.

After taking my vehicle to a dealership for the transmission recall (transmission going into neutral while driving) the transmission started acting the same way just a couple of weeks later. I brought it back to the dealership and was told they couldn't do anything and I would have to call Chrysler. I am now getting "the run around" with Chrysler customer service about fixing the transmission that the recall messed up.

we will be drving the car and on the instrument cluster we will get " shift to park" message and car will go into neutral while driving. we would have to stop the car and shift to park and back to drive. this has happened numerous times on the street or freeway. 3 dealers for jeep did not know what and how this is happening no codes pop up. it is extremly dangerous and after reviewing this is happening with jeeps and no fix is available.

PTU failed while driving, the vehicle’s computer threw a code and disabled the 4WD. A google search seems to show that this is a pretty widespread defect with the Cherokee. The dealer is charging me $4,000 to make the repair. They say It will take them a week to secure a replacement part.

I was driving the Jeep on a 4 lane highway @ 65 mph when the emergency brake light on the display came on as well as the brake itself & then it refused to shift manually or automatically (either option is available normally) & service transmisson light came on almost immediately causing me to abruptly lose speed. The9 engine was pulling over 4000 rpm to go 40 & get to the side of the highway. I was almost hit from behind due to the vehicle suddenly losing speed as I was in the left lane when this occurred & had to get to right side to stop. After vehicle was in park, I looked & the light on ebrake button was not on. I pushed brake control & light came on. Then I again pushed the ebrake switch & light went out. Put it in drive & Jeep still refused to shift properly. I stopped again, put in park & turned it off then back on hoping that would help. It did not make dash lights go out so I proceeded to nearest exit & as I was within 2 miles of my residence I drove it there slowly with emergency flashers on. This is not the 1st transmisson issue I have had with the vehicle. In addition to the numerous recalls for tranny issues, I had to pay $1,000 last fall to replace a chip in the "lifetime sealed 9 spd transmisson". I am afraid to drive the vehicle due to this issue. There was no warning, it just happened. I was alone in the Jeep & did not engage the parking brake. It was not engaged prior to my starting this drive either. I live in Iowa & it's very flat here so brake is rarely engaged. I have an appt at Deery Brothers service dept in Ames Iowa 6/30/22 as this was 1st available appointment following the incident. I have filed a complaint with the manufacturer as well.

After filling up the gas tank the engine stalls at stop light. I must quickly place car in park and restart the engine. This happens multiple times as I drive home. Then as I start driving again the engine seems to be hesitant and feels like it is "bucking" me. After the first time this happened it seemed to go away after fuel level in tank went down. When I filled the tank again the problem reappeared. This has happened twice to me. This is really a life threatening hazard.

The contact owns a 2014 Jeep Cherokee. The contact stated that upon placing her vehicle into park(P), the parking brake independently engaged while attempting to shift to drive(D). The contact was able to disengage the parking brake by holding down the parking brake button. While the contact attempted to make a left turn at 30 MPH, the contact released the parking brake button and the parking brake immediately engaged as the "service parking brake" message displayed. The contact was unable to move the vehicle and the vehicle was towed to a dealer. The mechanic discovered that 6-inches of water had been retained in the spare tire compartment. The mechanic believed that water had entered the vehicle through the rear corner seams of vehicle. The mechanic believed that the water build up had led to an electrical short which caused the failure. The manufacturer was notified of the failure but offered no assistance. The vehicle was not repaired and remained in the possession of the dealer. The failure mileage was approximately 55,000. The contact states that this report is no longer valid and the information is inaccurate. Please refer to VOQ 11487870.

I placed my Jeep into park at a drive thru ATM, once I finished my transaction, the parking brake independently engaged while attempting to shift to drive. I was finally able to disengage the parking brake after many attempts by holding down the parking brake button and shifting to drive with my foot on the gas pedal at the same time. I managed to pull out of bank lot and made a left turn at 15 mph, once I got into the right lane safely, I released the parking brake button but then the parking brake immediately engaged as the service parking brake message displayed. I was unable to move the vehicle and my jeep was towed to Paul Bailey's (Chrysler-Jeep-Dodge-Ram) dealership in North Kingstown, RI. My jeep was evaluated that coming Monday, 6-6-22 when tech found codes in system for electronic parking brake. The tech then removed carpets and discovered standing 12 inches of water retained in the spare tire compartment as well as major corrosion in module. The tech tested vehicle and found leaking through the sheet metal seams at top of both sides of tailgate which he then cleaned and resealed. The tech stated that the water had led to an electrical shortage [of the EPB module], which caused the failure. He replaced park brake module, spliced in new 30-pin connector for park brake module and then reassembled vehicle. The tech cleaned sunroof drains of debris causing overflow onto headliner and removed headliner to confirm repairs and clean. The tech also removed rear fascia, resealed body seams behind lights and bumper. I notified the manufacturer of the failure but offered no assistance at all. The vehicle was repaired and remained in the possession of the dealer until July 18th for a total of over 6 weeks with no rental car discounts from Jeep dealership or help from the manufacturer. The failure mileage was approximately 53,631 miles. If my 2yr old and 4yr old were in my jeep on the highway at 65mph, this would be a tragedy and possibly a fire explosion!!!