2015 Jeep Cherokee Complaint Log

“Service shifter” light during driving but goes away. Impossible to figure out how to repair because it doesn’t stay on. This is extremely dangerous and we are worried it would stop working in traffic and cause accident. Not to mention dealer won’t look at or repair it since it has no trouble codes when scanned.

I was notified of the recall on my Jeep :safety recall campaign 49A/23V-338 I took time off work to bring it due to the dealership never having business hours outside of 9-5 ( I work the same ). I was told that the part needed was not available and they had no projected time frame to fix it . Now fast forward to yesterday I get another card for the same thing . At least 7 months passed I guess the good thing is my car hasn’t burned but if this is urgent why do big companies get away with doing nothing . This make has had multiple recalls in the few years I had it .

Second time dealing with misfire on #6 cylinder. Coil failed causing sparkplug to be comprised.

Door latch mechanism doesn't work under 32 degrees. Have been both locked out of and in vehicle. Once the door opens it will not latch to close. I took it to my local dealer Empire Jeep and they jammed grease in the door latch in 2023 which seemed to work for the season but again this year they did the same and that quick fix no longer works. Now I have to take it in to have the door torn apart, estimated time 2 hours and approximately $200.00 for labor. Why do I have to pay this if this is solely a Jeep issue? I've never had this happen to any other vehicle I've owned.

On 2 different occasions in the past three weeks, the vehicle has stalled while driving. The instrument panel flashed a Parking Brake Warning each time and then the warning went off. The instrument panel also flashed a transmission warning twice. Each time were driving in traffic when the car just shut off. We took it to the local dealership, they reset the transmission and sent the car home. The car did the same thing 3 more times since the "fix". It has since been towed back to the dealership for repairs.

The contact owns a 2015 Jeep Cherokee. The contact received notifications of NHTSA Campaign Numbers: 20V343000 (Power Train) and 23V338000 (Electrical System, Structure). The contact stated that while driving 40 MPH, the vehicle failed to accelerate as intended while depressing the accelerator pedal. The contact was unsure if any warning lights were illuminated. The contact pulled over to the side of the road and turned off the vehicle, and Jeep Roadside Assistance was contacted. The vehicle was towed to the dealer, and the vehicle was repaired. The contact stated that on a separate occasion, the parking brake failed to disengage. The contact left the vehicle parked. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The contact stated that on a separate occasion, the liftgate opened independently. Due to the failure, water entered the vehicle during a rainstorm. The contact stated that the liftgate failure persisted. The contact stated that there was mold on the seats, ceiling, dashboard, compartment area in the rear of the vehicle, and the spare tire location. The vehicle was taken to the dealer. The dealer refused to inspect or repair the vehicle due to safety concerns for their employees. The vehicle remained at the dealer unrepaired. The manufacturer was not notified of the failure. The failure mileage was approximately 49,000.

The contact owns a 2015 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 23V338000 (Electrical System, Structure) however, the part to do the recall repair was not yet available. The local dealer was contacted and confirmed that the parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

No incident but ridiculous that Jeep/Mopar cannot find a remedy for this URGENT Fire risk after 3 years - it's time to fix this so the vehicles can be parked safely in doors - or not at risk when person is driving car.

The following NHTSA Recall Number23V-338 was issued on May 11, 2023 and has not yet been resolved. The manufacturer is stating that parts are not available. It is pertinent that the manufacturer be pressured to provide the final resolution to this issue immediately as the risk for fire is extremely high.

Service shifter light Service shifter light came on and gear shift lights are all red; Reverse, Park, Neutral, Drive. Then a warning message flashed to service the air bag system and the 4wd needs servicing. This has happened three times. The first time it happened was at a stoplight. The second time it happened I could not leave a parking lot. The third time it happened I barley got it toy destination to park it. I have researched that this tends to be a problem with jeeps.

When it rains water leaks into my cargo area filling up my spare tire well. it also soakes the insulation in the sides of vehicle. It has cause a short in the rear ligts on vehicle which I am not sure but could cause a fire or electrical failure. Has there been any recalls for such . Last occured on or about

The contact owns a 2015 Jeep Cherokee. The contact stated that while his son was driving at approximately 35 MPH, he heard abnormally loud rumbling sounds coming from the under the floorboards. The contact that stated that his son saw no warning light illuminated. The contact stated that his son drove the vehicle directly to an independent mechanic. The independent mechanic diagnosed the vehicle and determined that the transfer case bolts, and the Power Transfer Unit (PTU) needed to be replaced. The vehicle was not repaired. The contact stated that he contacted and informed the manufacturer of the failure. The contact researched online and related the failure to NHTSA Campaign Number: 20E037000 (Power Train). The failure mileage was approximately 105,000.

The contact owns a 2015 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 23V338000 (Electrical System, Structure) however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

Our 2015 Jeep Cherokee Trailhawk is being recalled for transmission and power lift gate. These parts cannot be fixed because the parts are not avaiable. Also they updated the navigation and UCONNECT and vehicles 2015-2018 are not eligible for the update. They changed from 3G to 4G. And our Jeep is not qualified. We went to another car dealer and were told because of the recalls which they have many on their lot, we were offered only 7000 dollars for trade. Because of the recalls, we need to get another vehicle.

I have a recall for the electrical system due to a possibility of fire with or without the ignition on. I've called several dealerships to get this taken care of only to be told there is not a solution yet, that their waiting lists are backed up, that they can't help me, etc., and I cannot get in touch with the manufacturer. This recall is serious enough that they recommend not to park it near any structures in case the vehicle catches on fire. Obviously, this vehicle is not safe to drive. I am wanting options in terms of replacing the vehicle which the dealerships and manufacturer are not being forthcoming with.

fire hazard with rear lift gate and car can not be parked in garage or close to house or other cars. no remedy from FCA since May. This is unacceptable and an ongoing fire and safety hazard. May 11,2023 Manufacturer Recall Number49A NHTSA Recall Number23V-338 Recall StatusRecall Incomplete, remedy not yet available

The contact owns a 2015 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 23V338000 (Electrical System, Structure) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available

The contact owns a 2015 Jeep Cherokee. The contact stated while driving 70 MPH, the vehicle started shaking abnormally. The vehicle hesitated while accelerating with an abnormal sound coming from the vehicle. The Service 4WD warning light was illuminated. The vehicle had not been diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 99,490.

The contact owns a 2015 Jeep Cherokee. The contact received a recall notification of the NHTSA Campaign Number: 23V338000 (Electrical System, Structure) however, the part to do the recall repair was not yet available. The contact stated that while his wife was driving at an undisclosed speed, the vehicle stalled while merging. The contact’s wife was able to coast the vehicle to safety and then restarted the vehicle. All the warning lights illuminated. The contact then stated that the windshield wipers were inadvertently turned on. The dealer was notified of the failure and the contact was informed that he would receive a call back to schedule an appointment however, the contact was not notified. The dealer also confirmed that the part was not yet available. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure and the contact was informed to take the vehicle to the dealer. The failure mileage was approximately 101,000. VIN tool confirms parts not available.

Jeep/Chrysler/FCA/Stellantis has known about an electrical problem with the tailgate lift for years. I now have received Recall 49A requesting me "...to not park these vehicles inside of buildings or structures..." because of fire potential. I have been to my local Jeep dealer - no help! I called 800-Chrysler - no help! I called 844-253-2872 - no help! Will Jeep/Chrysler/FCA/Stellantis reimburse me for damages from parking my Jeep outside, of course not! But, they don't mind damaging my vehicle since I have to pay for it and not them. Jeep/Chrysler/FCA/Stellantis needs a swift kick in the b__t and get this thing fixed. They have had years to fix is and are simply stonewalling the customers. NHTSA please help.

The contact owns a 2015 Jeep Cherokee. The contact stated while driving approximately 70 MPH, the vehicle vibrated abnormally and then stalled. The contact stated that the power steering and brakes lost proper functionality. The contact stated no warning light was illuminated. The contact was able to coast off the roadway. The contact made numerous attempts to restart the vehicle and failed. The contact had the vehicle towed to a local dealer, where it was diagnosed and determined that the high-pressure fuel pump needed to be replaced. The vehicle had not been repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 200,000.

The contact owns a 2015 Jeep Cherokee. The contact stated that upon starting the vehicle, the park release button was inoperable. The vehicle failed to move. The caution service brake message was displayed. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 200,000.

Service at Jeep Cherokee dealership is telling me my PTU needs to be replaced in my 2015 Jeep Cherokee. There is a recall for the PTU on similar jeeps from 2014 to 2018, but mine is not in the recall. It seems mine should be, as a similar issue.

Emergency parking brake would automatically engage. Service parking brake message on dash. Could not flat tow vehicle due to this problem. Dealer replaced EPB module. Told me it showed corrosion. Still getting message after replacement. Further investigation showed water intrusion due to cracked body or leaking seal. Replaced wiring harness. I believe all of this is in same area that is in the lift gate recall and subject the same electrical fire dangers.

Liftgate sometimes works and sometimes does not, having to "reset" defective liftgate by pulling fuse and disconnecting battery and let set overnight

The contact owns a 2015 Jeep Cherokee. The contact stated while the vehicle was parked, the tailgate failed to lock and kept opening independently. The contact had to drive home with her daughter in the back seat with the tailgate opened. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and confirmed that the vehicle was not included in a recall. The failure mileage was approximately 50,000.

The contact owns a 2015 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 23V338000 (Electrical System, Structure) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

While driving onto the interstate I was accelerating on the on-ramp when the vehicle suddenly lost the ability to shift gears, while every service indicator light on the dash came on. I pulled over to check on the vehicle. I did restart and it seemed ok. Once starting to get back onto the interstate it stopped shifting gears at 3rd gear, and would also not downshift. This was an issue as I could only reach a speed of about 35-40 MPH. This continued for hours while getting to my destination. At certain points it would not shift out of first gear. This was not a safe environment to be in. I called the dealer and took it for servicing. Dealer stated the oil cooler stopped working, and in doing so leaked oil all throughout the engine. I ended up replacing the thermostat, radiator, and the oil cooler due to the issue. The Jeep was in the shop for 15 days while they were replacing parts and trying to flush out the oil in areas there shouldn’t be any oil. They told me I would always have a slim amount of oil in engine due to not being able to flush completely. $5000 later, everything seems to be ok now.

The contact owns a 2015 Jeep Cherokee. The contact stated while driving 55 MPH and depressing the accelerator pedal, the vehicle made an abnormal clunking sound and failed to respond. The contact veered to the side of the road and parked the vehicle; however, the vehicle rolled backwards. The contact engaged the electronic parking brake and the vehicle responded as needed. There was no warning light illuminated. The vehicle was towed to the residence. The contact contacted an independent mechanic, who informed him that the VIN was included in NHTSA Campaign Number: 20V343000 (Power Train). The dealer was notified of the failure and informed the contact that the recall remedy was a software update, and a repair fee would be charged for additional repairs. The vehicle was not diagnosed nor repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 88,400.

While driving moderately at about 45 miles per hour I heard a clunk in the drivetrain and the vehicle would no longer propel itself and I was in the middle lane in traffic during rush hour. I nearly got hit three times attempting to get out of the middle lane. Once I got to the right lane I managed to coast up a driveway and coast backwards into a parking spot. My spouse is handicapped and the reason I keep a very good vehicle to transport her for Medical Appointments, especially. I contend that Jeep, Chrysler, Daimler, Fiat and all the others involved in the reason for this recall, knowingly and without regard for safety of their consumers assembled the transmission with the defectively machined transfer case for MONETARY reasons. I want my car repaired as a defective vehicle under the LEMON LAW act.

On August 11th, 2023, at approximately 12:50 pm, I drove my 2015 Jeep Cherokee into my houses’ garage and parked. I went inside my house to meet an air conditioning repairman. No sooner than a minute or two had passed that I immediately heard noises coming from my garage.The noises sounded like mechanical in nature. It almost sounded like a washing machine agitating. I opened my side door of the garage and saw a plum of grey smoke billowing from the engine’s hood. Then I saw what looked like sparks and very small flames coming from underneath the front engine. Within a split second, I got into my car and turned on the ignition. I saw no lights on the dashboard indicating that I had a problem. I proceeded to pull the car out of the driveway (the garage door was already up) and exited the car as quickly as I could. Within seconds the flame grew larger. I then called 911 while waiting on the front lawn. I had 2 dogs inside the that I considered were safe. The police came first and then two fire trucks. By that point, the Jeep was completed engulfed in flames including the tires.The fire started in the front of the vehicle and worked its way back. The firemen distinguished the fire which took about 30 minutes from beginning to end. The heat from the fire melted the siding over my two car garage (garage is attached to the house) as well as the siding to right hand side of the home. Glass and debris began to catch fire and pop and spit into the yard. Let me just say that I’m a breast cancer survivor still going through treatment and was at home alone at the time when this happened as my husband was out of town. I’m not in 100% back to my old shelf. I’m absolutely in shock and devastated over the loss of the car. And I’m in more shock to think what would have happened if I hadn’t had the foresight to pull the car out of the driveway. I’m simply devastated.

The contact’s girlfriend owned a 2015 Jeep Latitude. The contact stated that while his girlfriend was driving, she notified him that the trunk sensor warning light had illuminated indicating that the trunk was open however, the contact’s girlfriend stated that the trunk was not open. The contact then stated that while his girlfriend was entering the driveway, her daughter noticed that a fire had ignited at the rear vehicle’s trunk. The contact’s girlfriend was then notified by her daughter to exit the vehicle. The contact’s girlfriend exited the vehicle and attempted to extinguish the fire with a water hose however, the fire started to spread. The fire department was notified, and the fire was extinguished. No injuries were sustained. No medical attention was required. The contact was unsure if a police or fire report was filed. The vehicle was not diagnosed. The vehicle was damaged beyond repair. The vehicle was towed to the contact’s nephew’s lot. The contact was unaware that the VIN was included in the NHTSA Campaign Number: 23V338000 (Electrical System, Structure). The dealer nor the manufacturer were notified of the failure. The failure mileage was approximately 147,565.

The contact owns a 2015 Jeep Cherokee. The contact stated that while driving at various speeds, the engine was overheating, and the check engine warning light was illuminated. The contact stated that the vehicle was leaking coolant. The vehicle was taken to a local dealer where the failure was related to a defective oxygen sensor. The vehicle was repaired; however, the failure persisted. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 108,000. The VIN was not available.

The contact owns a 2015 Jeep Cherokee. The contacted stated that while refueling, he became aware of smoke underneath the hood. There were no warning lights illuminated. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 100,000.

The contact owns a 2015 Jeep Cherokee. The contact stated while driving approximately 40 MPH, the Service AWD and service engine warning lights were illuminated. The contact pulled over to the side of the road. The vehicle was towed to a dealer and the contact was informed that the power transfer unit (PTU) needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 85,000.

PTU motor component issue. Jeep will not fix they state I’m out of warranty period. This was recalled for over 70k jeeps but not my vin and now jeep has over 700 on back order in Colorado alone. No one from jeep will assist me with fixing it or a car. They say it could be months! I need help and assistance as I can’t fix it or get the part to fix it. Can’t drive it and there is a safety issue with it on park even and lose power.

The contact owns a 2015 Jeep Cherokee. The contact received notification of NHTSA Campaign Number:23V338000 (Electrical System, Structure) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

P306 engine light error-Cylinder #6 misfire. This has occurred twice in 20 months. The first repair was 10/6/2021 , mileage 49105. This same error code is now activated (7/22/2023)and my mechanic has indicated the same repair will likely be required. Service appointment is scheduled. Current mileage is ~62000. When this misfire occurs the start/stop system is deactivated, drivability can be impacted, fuel leakage and if unrepaired, significant engine damage could occur.

The contact owns a 2015 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 23V338000 (Electrical System, Structure) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2015 Jeep Cherokee. The contact stated while driving 30 MPH and depressing the accelerator pedal, there was an abnormally loud clunking sound coming from the rear of the vehicle. The contact veered to the side of the roadway. The contact stated that he turned off the AWD mode and the traction control, and the sound went away while driving. The vehicle was taken to the dealer, where it was diagnosed that the Power Transfer Unit (PTU) had failed. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 20V343000 (Power Train); however, the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was approximately 116,000.

The contact owned a 2015 Jeep Cherokee. The contact stated that while driving at 35 MPH, the contact drove into the next lane and crashed into another vehicle because of an off-tire rod. The air bags did not deploy. The vehicle was going 35 MPH at the time of the crash. The vehicle was towed to a lot. No warning light was illuminated. A police report was filed. One person was injured. The driver has had a head and rib injury. Medical Treatment was needed for the injury. The contact had got an mri for her ribs and took Tylenol for her head. The vehicle had not been diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and have not reached back out to the contact yet. The failure mileage was approximately 115,020.

My 2015 Jeep Cherokee Limited has a parking brake issue. My parking brake will not disengage, the car will not move forward or back, the warning lights are lit up on the dashboard. My Jeep is inoperable due to this issue. This has happened before in parking lots, etc but I was always able to pull over and disengage. That is NOT the case this time as had the car towed to the Jeep Dealership and diagnosed as the parking Brake Module is faulty, the part is back oprdered for months and will cost over $1700 to repair.

The contact owns a 2015 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 23V338000 (Electrical System, Structure) however, the part to do the recall repair was not yet available. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that the electronic liftgate door failed to open as needed. The failure mileage was 76,000. Parts distribution disconnect.

Service shifter lights up and I have had to replace it multiple times at the dealership since 10k miles. I now have almost 90k and have had this issue at least 6 times. I am annoyed and this is a major safety issue. There is a thread online WITH THOUSANDS of people reporting this issue for Jeep Cherokee. Does someone have to die first for this to be taken seriously?

Shuddering, crank shaft failure, Engine stall, car shifts into emergency brake. Loss of motive power can cause vehicle crash without warning. Vehicle not yet inspected. Similar vehicles with recall under “Safety Recall W58 / NHTSA 20V-475 Loss of Crankshaft Position”

Lift gate fire hazard recall. Cannot park near cars or in the garage

The contact owns a 2015 Jeep Cherokee. The contact stated while starting the vehicle, the 4WD warning light illuminated. The vehicle was taken to the dealer who stated that the vehicle was experiencing the failure listed in NHTSA Campaign Number: 20V343000 (Power Train) however, the VIN was not included NHTSA Campaign Number: 20V343000 (Power Train). The contact was referred to the NHTSA Hotline for assistance. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was 65,000.

My 2015 Jeep haslocked up on me twice now. The power brake system comes on automatic and I cannot accelerate. The first time it happened it about threw me into the windshield. This second time it jerked me forward. It has been in the dealership once to fix the problem. Now it has done it again. The warning lights come on the dash as power brake system malfunction, check engine soon, do not engage and put vehicle in park and several other warnings.

While we were driving to the store, the front sunroof popped and then exploded. Glass shards fell onto my husband and myself and the loud bang sounded like a gun.

The contact owns a 2015 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 23V338000 (Electrical System, Structure) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available. The contact stated he had the Lift gate module replaced 6 times, and requested the dealer to buy back the vehicle but the dealer declined the offer.