NHTSA Owner Complaint Log
This page lists owner-reported complaints filed with NHTSA for the 2015 Jeep Cherokee. Complaints are unverified consumer reports submitted to NHTSA and do not by themselves prove a defect or defect rate.
I want to put another data on what many others have said. There is an issue more with Jeep Cherokee's PTUs than what is currently listed on the recall. My Jeep Cherokee 2015, despite not being on the PTU recall, also had sudden power loss issues. I paid for the repair out of pocket in 2021. New battery too. Less than a year later (02/2022), I am getting service 4WD and 4WD not available intermittently. I'm afraid the new PTU might be faulty too. For reference, this is the other complaint I read that appears similar to what I am experiencing: """ For about a year after having my rear differential replaced my service 4WD intermittently would come on. I recently took my Jeep in to get it serviced thinking it was related to the rear differential work. The dealership found that there was a Power Transfer Unit failure. I know there is a recall on the PTU for some of the 2015 Jeep Cherokees. When I called the number in the article below. I was told there wasn't anything that could be done due to my Jeep's VIN not being on the recall. However, my Jeep's PTU failed and resembles what is in the below article. https://www.consumerreports.org/car-recalls-defects/jeep-cherokee-recall-roll-away-risk-lose-power/ Stellantis needs to be aware that vehicles not within the parameters of their recall are having Power Transfer Units fail and needs to be revaluated. I am concerned that there are more consumers out there with this issue and their safety is at risk.
For about a year after having my rear differential replaced my service 4WD intermittently would come on. I recently took my Jeep in to get it serviced thinking it was related to the rear differential work. The dealership found that there was a Power Transfer Unit failure. I know there is a recall on the PTU for some of the 2015 Jeep Cherokees. When I called the number in the article below. I was told there wasn't anything that could be done due to my Jeep's VIN not being on the recall. However, my Jeep's PTU failed and resembles what is in the below article. https://www.consumerreports.org/car-recalls-defects/jeep-cherokee-recall-roll-away-risk-lose-power/ Stellantis needs to be aware that vehicles not within the parameters of their recall are having Power Transfer Units fail and needs to be revaluated. I am concerned that there are more consumers out there with this issue and their safety is at risk.
The contact owns a 2015 Jeep Cherokee. The contact stated that whenever they would start their vehicle the parking brake and 4-wheel drive service lights would illuminate. The vehicle no longer functioned as an all-wheel drive as intended to but instead as a front-wheel drive. The contact took the vehicle to the dealer who diagnosed that the PTU failed to communicate with the ECU and needed to be replaced. The failures related to NHTSA Campaign Numbers: 20V343000 (Power Train) and 20E037000 (Power Train) however their VIN was not included. The contact was unable to be repaired due to a lack of parts being available. The manufacturer was made aware of the failure and informed the contact that due to being the third owner and that there was no warranty. The approximate failure mileage was 63,000 miles.
-transmission sporadically slams into gear while changing gears. Feels like you got rear-ended. -Issues with front drivers side metal grinding noise.... Had it fixed @ the dealership.... 6 months later it's back.
I keep getting a "service shifter" alarm intermittently. When this happens it kills my speedometer, and disables the different drive modes available to me. Repairs have been unable to locate the fault, nor has the dealer any good reasoning why. Alarm will go away if I pull over, shut off the car, and open the door. Upon restarting the car it usually goes away for a day or more, but it always comes back. It seems to be worse when it gets colder, and the car has been running longer.
Transmission will lag, it will jump when you step on accelerator.
The contact owns a 2015 Jeep Cherokee. The contact stated while driving approximately 35 MPH, the service 4-wheel drive warning message was displayed. The vehicle was taken to a local dealer where it was diagnosed with needing the PTU replaced. The vehicle was not repaired. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 20V343000 (Power Train) however, the VIN was not included. The manufacturer was not informed of the failure. The failure mileage was approximately 120,000.
3g sprint went away in the middle of January this year 2022..So did the uconnect 911 safety button, which means when a emergency happens there is NO way to get help now..jeep/uconnect has NO update NO fix to the problem..this is a safety issue in my opinion.. also the app does not work and you can not remote start, lock or unlock your car which also could be a safety issue in a bad situation.. I have contacted jeep FCA and unconnect and they dont seen to care..buy a new car they said..
My PTU failed. I was at a stop sign when my vehicle went into neutral and refused to move. It did finally shift into 4wd and the svc 4wd light came on. I am told this is not covered by the previous PTU recall by Jeep.
The contact owns a 2015 Jeep Cherokee. The contact stated that while attempting to accelerate, the vehicle stalled without warning. The vehicle was able to restart the vehicle. The failure recurred multiple times. The contact mentioned that the "Stop/Start function won't work" warning message illuminated. The contact mentioned that once the vehicle was able to operate another vehicle crashed into the vehicle. A police report was filed. The air bags did not deploy. The contact stated that there were no injuries sustained. The vehicle was towed to an auto shop. The dealer was not notified of the failure and the failure was undetermined. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 83,000.
Screen said Service Shifter while driving, all gears lit up red.
The contact owns a 2015 Jeep Cherokee. The contact stated that her vehicle showed no failures until she was asked to take the vehicle to the dealer to be repaired under NHTSA Campaign Number: 20V343000 (Power Train). The contact stated that a week after picking up her vehicle from the dealer while driving at approximately 40 MPH, the vehicle failed to accelerate as needed with several unknown warning lights illuminated. The vehicle was restarted and driven to the dealer. The contact stated that the vehicle had been taken back to the same dealer three times within three weeks for the same failure. The contact was informed that the mechanic was unable to determine the cause of the failure. Additionally, the contact was informed that the vehicle was no longer under warranty. The manufacturer was contacted and informed of the failure and a complaint was filed. The contact was awaiting a resolution from the manufacturer. The approximate failure mileage was 175,000.
My trunk flooded with water, resulting in the failure of the parking brake permanently in an engaged position. This happened fortunately after my car was parked, but could have happened while I was driving.
Looked into the spare tire compartment and found standing water in the compartment and in one of the side trays. No evidence of water anywhere else. Tire dealer took the compartment a part and could not find evidence of leaking anywhere else. Ran water to make sure the sunroof drains were not clogged. They were not. Checked all window sills and hatch sill, no leaks. Tech looked for any recall. There is a recall R67 for my year of Jeep and NHTSA Campaign Number: 15V826. Called 2 dealers and said there was no recall for my Jeep. The information on the recall is exactly how my leak is happening. I called the MOPAR recall line and they said the same thing as the dealers. The recall says "A short circuit in the module increases the risk of a fire." MOPAR said to go to a dealer and have them check and call them back. I have an appointment next Monday morning. Thanks.
Car has been jerking almost immediately after buying it brand new. They supposedly "fixed" the problem but jerking has not stopped. it hesitates when trying to accelerate most times and when it shifts into gear it thrusts/jerks so hard. Vehicle has stalled on me numerous times in traffic while coming to a stop. very afraid to even drive it. It shifts into neutral while driving or turning. it completely shuts off sometimes while in traffic or turning. cars had to slam on brakes to prevent from hitting me. this happened on several occasions. had to get the motor mounds and transmissions mounds replaced. Driving down the highway changing lanes wheel felt like it locked up. getting off the interstate was very hard and scary. steering wheel would not let me turn completely. get it home after wrestling with it. turn it off, to see what the problem was thinking I need power steering. tried turning it bac on NOTHING! get it towed, needed a water pump, but found that my motor and transmission mounds needed replaced. after complaining about the jerking movement for so long dealership said it wasn't the transmission and it wasn't going to be covered under warranty. I put too much money into this what supposed to been a new car to have so many problems from the jump. why is their not a recall on this whole vehicle????? Have all these issues but no recalls but 1 has been made. or I should say campaign. all these complaints about this particular car but no remedies for it. not even when they "update" "fix" it. too may problems. this is the worst car I've had. used cars didn't give me this much trouble. I need to be reimbursed for all the problems i should not have had from a new car. and not covered under warranty at all. clearly it has transmissions issues and engine issues. just wasting my time going to get these "fixes" for it not to be fixed not once. the date below is not the first time. it's only the most recent that my car has stalled, jerked and shut down. horrible car
After completing NHTSA 20V-343 on June 11, 2020 we are now experiencing loss of the 4WD system. This is known with 2014-2017 Jeep Cherokees that did not have their PTUs replaced but just flashed after damage may have already occurred to the splines. The dealer did not inspect the PTU, they only reprogrammed the DTCM. I am confident in my research and vehicle inspection that replacing the PTU will restore the 4WD system and eliminate the C14A7-97 DTC. Reprogramming a computer will not remove any physical damage already done within the drive train system.
Pressing on the gas and the car does not move. Randomly stops and I would have to turn it off and back on in order for it to drive.
I’m following up from my previous complaint #11446148. They replaced body control module, radio frequency hub, ignition switch, key fob to ignition switch to resolve a no crank, no power issue. While at the dealership, we were told the Powertrain Control module needed a reprogram per recall W20. Now the dealership is saying the traction and ABS lights are on and the ABS module won’t recognize the VIN number. This is a 2015 jeep. There is an obvious manufacturers flaw in their design configuration for all of these computers modules to fail. The pcm reprogram recall seems to have created addition electronic errors that now are estimated at over 3000$ in repairs. Please investigate these issues. My car has been in the shop since October 19, 2021 which is almost 4 months. These repairs are extreme for a 6 year old vehicle.
I am not completely certain which of the above selected items is the cause of my vehicle malady, though I have been instructed by a mechanic that it could be the drive train maybe (I could be misremembering). At any rate, the vehicle stalls at random intervals, without advance notification of a problem. No warning light or sound is produced until the moment it stalls at which time a warning sound without accompanying light is produced. The vehicle will stall regardless of whether or not it has been pre-heated, despite the season/weather, and has stalled while I was in the midst of turning left against oncoming traffic with my SON in the car! The vehicle replicated this behavior during a mechanic’s test drive following a break line repair. He indicated it may be the above mentioned issue. All information can be provided upon request. I have researched this issue and have found it to be fairly prevalent among owners of this specific vehicle. If stalling while making a left turn against oncoming traffic (when an opportunity presents itself) does not present a significant safety hazard and/or concern then perhaps I’m more confused than I had previously thought. What happens when someone stalls on a train track or on the interstate? In addition to the afore mentioned concerns, something with electrical component is defective. It wasn’t long after the earlier mentioned complications began that my interior lights began dimming and brightening independently and my redio screen stopped listing song, program, podcast, radio station, information etc. Thank you for your consideration.
The contact owns a 2015 Jeep Cherokee. The contact stated that an independent mechanic had previously replaced the rocker arm, camshaft, and coil packs; however, the failure recurred while driving at an undisclosed speed. Additionally, and the vehicle was making abnormal ticking sounds. Additionally, the headlights were inoperable. The vehicle was taken to the dealer where it was diagnosed with two bent valves in the engine. The vehicle was then taken to Stan McNabb HWY 55 Chrysler Dodge Jeep RAM FIAT (1200 E Carroll St, Tullahoma, TN 37388) where the computer was replaced; however, the dealer determined that the engine also needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 102,000.
The Transmission is making a grinding noise when I attempt to shift it. It will not go into any gear. This happened without any incidents. I was attempting to start it from inside my garage to leave.
Transmission control module and speed control I couldn't exsellerate while driving in traffic and my car would lock up in neutral and wouldn't allow me to turn off the engine and it was flashing all sorts of problems at once, it would also jerk when I shifted the mechanic first told me I needed a battery and then said I needed a flash update and when none of those problems resulted in fixing my car he then said my Transmission control module was bad so now my car is inoperable so I took it to the dealership and I'm waiting for results. When I'm driving on the freeway I sometimes lose speed or my car would shift into neutral and then jerk when I try to put it back in driving and at times it wouldn't start or become difficult to slow down at an intersection or stop light, my husband is disabled so when it jerks it causes him to hit his head on the passenger side window because he has lost a lot of motor control on his right side due to having a severe stroke it's unsafe for us to drive this car not knowing if it's going to stall, jerk, speed-up or shift into another gear or not completely stop at an intersection because it becomes hard to press the break.
Seat is become loose and has to be hand tightened on. a regular basis. Taken to dealer they say it’s not under my warranty and that the insulation trim is worn out that’s why it’s becoming loose. They are saying at the dealership and with Chrysler that it is not a safety issue and therefor can’t be put under the manufacture warranty
The contact owns a 2015 Jeep Cherokee. The contact stated that while driving at various speeds, the vehicle stalled with the transmission shifter warning message appearing on the instrument panel. Initially, the contact had the vehicle towed to an independent mechanic who performed minor repairs to the vehicle; however, the failure persisted. The contact took the vehicle to another independent mechanic where they diagnosed the vehicle with a defective shifter cable alignment. The dealer nor the manufacturer were notified of the failure. The vehicle was not repaired. The failure mileage was approximately 108,000.
1. My car has fully turned off while driving, on two separate occasions. The first time was a slow crawl and it shut off. The second time I was going roughly 30mph and it shut off. Both times, it shut off (including the instrument cluster, entertainment console, lights, etc.) after a couple of seconds everything came back on, but I had to put it into drive and recycle the key to get the engine to start back up. 2. When the car fully shuts off there is no way to accelerate, imagine if you pull out in front of someone and it shuts off, and you are stuck in the middle of an intersection? 3. The dealer has not been able to reproduce the issue (if you look up online, many people are having this same issue for the Jeep Cherokee). 4. No 5. No warning lamps or messages. Everything just completely shuts off and goes black.
Car will shut down on the free way. Car will go 65 MPH and suddenly give out. The car will be on but the engine will be off. Car will turn off anywhere at any time. I bought a new PCM and issue is still occurring. Car is in great condition but won’t start properly and feel scared for my life when I have to drive it.
Loss of power to all things electrical 10/10/2022. My son was left stranded in Memphis as a result, leaving him in a dangerous situation. The car was towed to a jeep/Chrysler dealership in collierville, TN on 10/19/2021. I’ve attached the invoices below and of the parts they’ve replaced. Before beginning work the dealership was unable to release the emergency brake x 2 days. It’s is January 4, 2022 & the car is still at the dealership still with no power. Their next suggested part is an ignition switch that is on back order. I’ve read several other reports concerning power loss abruptly in the jeep 2015 model. There were no warning lamps or symptoms of failure preceding the incident. Please evaluate the volume of complaints associated with this particular problem as I’ve read 100s of similar issue with this model vehicle.
THE TRANSMISSION LIGHT POPPED ON ONLY AFTER HAVING IT FOR 2 MONTHS.
Nearly all of the warning lights came on suddenly at the same time. Service parking brake, service transmission, service antilock braking system, service forward collision system and more. The vehicle then starts to have trouble shifting and sometimes acceleration is gone completely. I had to coast over to shoulder on the freeway multiple times. Turning the vehicle off and restarting seems to help somewhat and allowed me to get the vehicle home. Sometimes acceleration is jumpy (slowing down then speeding up again). I have had the vehicle serviced 3 times for this issue. First time they stated it was fixed with a software update. Second time they replaced a sensor inside the transmission, and the third time they replaced the PTU. All of these repairs and the $1,000+ I have paid for the repairs have done nothing to address the issue.
PTU has been replaced out of pocket and will need to be again. Also when turning right it feels as if a fuel cut happens. Every other year has been addressed but mine has not been tho 2015 has been know to be one of the worst years
Vehicle emits a loud thug/clunk when driving at lower speeds and gears shifting. No other Jeeps I have owned have done this. They will not look into whether or not it is the Transmission or PTU issue. This is a known issue for 2014-2015 Jeep Cherokees. There needs to be a recall. Vehicle has less than 90k miles. Have been advised by Jeep dealership that "jeeps are supposed to do that".
Incident occurred with no prior warning on a Thursday. Vehicle took several attempts to crank, then rough shift into reverse, once going forward power loss experienced and vehicle would not accelerate above around 20 mph in heavy highway traffic. Check engine light and service transmission light appeared on display at that time. Vehicle driven until home and safely parked. Dealership contacted for repair and stated they could not get vehicle in until Monday. Subsequent attempt to crank vehicle required multiple attempts before engine cranked, rough down shift from park to reverse and gear shift stuck in neutral position not allowing shift into drive, parking brake engaged automatically. Vehicle now undriveable, attempted to run OBD2 codes, code scanner unable to communicate with system, scanner checked on another vehicle and found to be functioning properly. Now unable to get vehicle to dealership without flatbed tow truck.
When driving on the highway the transmission lost power, the car went into neutral and lost all power steering. Restarted the car and it did it again while traveling on the highway. No warning or system warnings were given. When we went to the dealership they said the transmission/computer software needed updated and this usually happens after 100,000 miles. They said this happens routinely. Was very dangerous when traveling at 75 mph.
The contact owns a 2015 Jeep Cherokee. The contact stated that at start-up, the "transmission, service required" warning message appeared on the instrument panel. The contact proceeded to drive the vehicle with the warning message displayed and while driving 25 MPH, the vehicle lost motive power. The contact was able to park the vehicle and had it towed to an independent mechanic. The mechanic could not diagnose the failure and had to tow the vehicle to another independent mechanic who was also unable to diagnose the cause of the failure. The manufacturer was then notified of the failure and acknowledged that the failure was a known issue; however, there were no recalls on the VIN. Upon investigation, the contact linked her failure to a defective PCM (Powertrain Control Module). The vehicle had yet to be repaired. The failure mileage was approximately 88,000.
The contact owns a 2015 Jeep Cherokee. The contact stated while driving at various speeds, the transmission would erroneously shift to neutral causing the vehicle to reduce speed. The vehicle had to be restarted to correct the failure. The vehicle was taken to an independent mechanic who diagnosed that the transaxle range sensor wiring harness was faulty and needed to be replaced. Additionally, the transmission module needed to be reprogrammed. The vehicle was not yet repaired. The manufacturer and local dealer were notified of the failure. The contact was informed that the vehicle was not included in the NHTSA Campaign Number: 16V529000 (Power Train). The contact indicated that the vehicle had experienced the same failure listed in the recall. The failure mileage was 120,000.
Car stalls multiple times over the last month. With zero warning it died in front of my wife in ongoing traffic. Multiple error messages are on dash. Restarts when shutting car off then back on.
Unknown
When my service 4wheel drive light came on I took my 2015 Jeep Cherokee in for service. I was told that my PTU needs to be replaced. I read online that there was a recall on these. I am wondering why my Jeep is not covered by the recall. Clearly I have a faulty part with only 72,000 on my vehicle
Vehicle shows parking brake on when I enter. It has never done this before. Drove down street to stop and put car in park, parking park comes on automatically? This started today Sept. 7, 2021. On interstate going 70 mph vehicle bucked when I accelerated. On same trip, not in cruise control vehicle RPM's went up and down by itself. Proceeded to slow lane to stop. Once stopped I put car in park (no parking brake showed up) pushed on gas pedal to watch RPM's and transmission took its time coming back down. Left side of road hitting gas got to 45mph and vehicle bucked. Made load noise and bucked. The "bucking started on my 1st trip out of town, all loaded up for a work event. Going 65 mph down to exit ramp, accelerate and it bucked. Kids looked at me and said, "Mom this better not have a transmission problem like the old car." (GMC Envoy 4x4 bought new trans & then engine needed to be replaced, but went car shopping) Took vehicle back to CarMax and they said the didn't notice a thing.They said you know the wheels make a lot of noise because they are big. Also, told me not to accelerate so fast! What? I bought this vehicle on Mother's Day 2019. Went to Maryland to purchase it. Found out later that Maryland doesn't do inspections every year. Too it to my local CarMax and they gave it new brakes. I have an appointment with a Jeep certified dealer mechanics department on Sept. 24, 2021. I will follow up with another note. I hope the transmission gets replaced because the problems I mentioned are on a forum that Jeep experts monitor and comment on as I see their icon/symbol. Thank you
Purchased 2015 Jeep Cherokee Latitude Dec 1, 2020 & Sept 2021 discovered something wrong with transmission, mechanic researched jeep & said previously there was a RECALL- TCM- transfer case reflash module, dealership/ manufacturer will not response to my calls to help with this problem.
2015 JEEP CHEROKEE TH with 75xxx miles. Currently covered under Mopar extended warranty for used vehicles. When driving this vehicle you experience a hard shift from a stop/ yield slow down, this so violent that it will spin the tired and push you back into your seat. There is also a large amount a lag that happens, resulting in almost a loss of power to the wheels. This has put me in unsafe situations where I needed the vehicle to move in order to avoid a other drivers and hazard. This is a known issue as there are a large about of others reporting here. I have had this Jeep in the shop under warranty work 4 times now, first they said a update of the ppm/tcm would fix the issue, then a new valve body was going to fix it. however none of these have helped. I can only assume they will attempt to put a new transmission in on my upcoming service appointment. However I am not confident this will be the final solution. As previously stated this a a wide spread known issue with many reports. However there are still so many dealing with this issue that Jeep and Mopar should step up and fix, for free. No one has been injured or killed due to this yet but I am sure one day that will change unless there is a definitive fix for the 2015 JEEP CHEROKEE transmission hard shift.
Jeep Trailhawk RPM's dial up and down while driving with no advanced speed. Vehicle does not move from a stop position without "kicking" or "bumping" you forward. While on interstate, going posted speed without cruise control but maintaining speed, vehicle "bucks." While driving in neighborhoods car has difficulty going from 25mph to 35mph. From stop sign to accelerate, vehicle does't move, or goes slowly with foot pressed down on gas pedal, then "bucks/bumps." Coming off from the interstate to an exit whilst vehicle is slowing down around exit curve then accelerate back up, vehicle "booms', loud "pop." The RPM's can not stay still on vehicle. When slowly moving traffic it does this too. If inching forward, it does't want to. At some points it accelerates forward when I did not want to go.
When you are stopped at a light waiting to go, the 2015 Cherokee Trailhawk delays going. Sometimes when it is in second gear it stays there too long before shifting.Sometimes the 2015 Cherokee Trailhawk jerks into gear as it feel like someone has run into the back of the truck. Today following start up, putting the 2015 Cherokee Trailhawk into reverse, no power at all. The dash lit up stating," 4 Wheel drive system temporarily unavailable, Service transmission , Service parking brake", the MIL light on the cluster panel is lit, the drive light is blinking on the dash and on the gearshift. I was in fear for my safety as I had to restart the 2015 Cherokee Trailhawk 3 times to travel 11 miles. I drove with my emergency flashers and had to pull off to the side of the road to restart the truck.The 2015 Cherokee Trailhawk is also jerking into gear when I put it in reverse. There was a recall for the Power Transfer Unit that involved a software update that was completed 1/2020. Following the software update, the truck rand smooth for approximately 8 months, then the transmission started to slip again. Although this problem was never resolved.I recently received a notice from Jeep that the Power Transfer Unit warranty has been extended to 8 years /150,000 miles. This 2015 Cherokee Trailhawk only has 48,000 miles on it. I have a pending service appointment for 8/30/2021. I am going to have the dealer replace that part hoping it will improve the safety of the vehicle.
When I accelerate from a stop or slow rate of speed my car does not accelerate immediately. It is as if the car temporarily goes into neutral. This has caused a few near misses as I have started out into traffic and not been able to fully get out of other cars way. Several times cars have had to break hard or swerve to avoid crashing into my car.
Rocker bearings failed in the rear of the head. This impacted the right side intake camshaft. They replaced the rear intake and rear camshaft, rear and front rockers and also valve cover gaskets and upper intake seals. The only indication of a problem was a tapping sound coming from the engine. No warning lights on the console. If this had gone UN repaired the engine could have seized at any time while traveling causing an accident. The repair technician indicated that the new parts would not fail the way the original equipment failed. Chrysler has refused to pay for the repair.
While driving on the freeway, with cruise control set at approximately 69 MPH, my 2015 Jeep Cherokee warning system luminates the Service Transmission and Check Engine lights. Traveling approximately another 2 miles to the nearest exit off the freeway, I slow the Jeep down as I exit the freeway ramp. The Jeep has very little, if any, power to make it through the traffic light crossing into the intersection. With little power other vehicles narrowly miss me from being run into because I am not able to move out of lane(s). This is the second time this has happened. Most recently I received my Jeep back from being serviced for this event 3 days ago and 62 miles. They dealership service department was not able to identify or replica the issue. This service transmission failure is a hazard and it could cause serious injury or property damage because there is no warning and the vehicle losses power not allowing the vehicle to be driven out of the way from traffic.
Service shifter warning message displayed and all indicator lights are lit at shifter. Transmission would not shift out of current gear. Problem reset after turning off vehicle. Has now happened 2 other times. All within the last 10 days.
Car transmission jumps when its starts moving at the beginning makes it feel like someone rear ended the car. This happens Every time. it does not feel safe.
I have had my vehicle checked out several times over the malfunction of the stop and start system. Several times it has been worked on and looked at. Once they claimed they replaced a part under the hood in Richmond, kentucky. This issue has been going on for over two years. It had been cutting off and not starting back. Now its advanced into a jerking from a hesitation to switch between gears. The malfunction light keeps coming back on. And sometimes it has to be restarted several times just to reset it. It was on 7/30/2021 when someone besides me noticed this issue. But its been doing me this way for last three months.
2015 Jeep Cherokee Limited. While driving the vehicle, lost power abruptly and without warning in traffic on 5 occasions between May 2021 and July. Car towed and taken to dealership each time with repair notations indicating short in PDC causing fuse for ignition coils to blow. That was replaced. An additional note when the car failed again indicated an internal short in PCM which was replaced. I've spent thousands of dollars, not to mention the safety issue of stalling in traffic. The last time, I was on a very busy freeway and didn't have enough power to fully move to the shoulder. I counted about 3 near misses with cars about to hit me. I don't have every *Invoice* as they didn't return them all to me but will upload what I do have. This is a serious issue and I'm not getting any resolution with the dealership.
Data synced from NHTSA on May 4, 2026