There are 34 owner-reported air bags & restraints complaints for the 2019 Jeep Cherokeein NHTSA's database. These are unverified consumer reports and may not reflect confirmed defects.
Was in an accident due to hitting ice hit a guard rail going 60 mph on the highway totaled the vehicle but not one air bag deployed.
AIRBAG SYSTEM MAINTENCE LIGHT CAME ON
Airbags didn't deploy when I was hit by another driver whose speed was greater than 35mph n the other driver didn't break or slow down when hitting me on the driver n left passenger doors. I requested for my insurance company to preserve the vehicle for inspection but I don't know how long they can hold it because it was determined a TOTAL LOSS. When I was hit NONE of my airbags deployed n because of that, left side of my head n shoulder were slammed into driver's door. The vehicle was inspected by my insurance n a certified mechanic n due to impact n location of damage done to vehicle, both parties determined vehicle was TOTAL LOSS n couldn't b repaired. There were no warnings lamps or ANY messages n other symptoms of the problem prior to deployment failure.
Passenger seat belts closest two both driver side and passenger side in the back seat do not lock properly. We tried to vacuum it clean and blow compressed air in it to clean it out but still not working. We took it to a local jeep dealer and they confirmed they would need to be replaced but only the extended warranty covers $599 (we owe $386). This should be an automatic safety hazard because I have a child who sits there and a pet who gets tethered there. If an accident was to occur and injured either of them, that would be grounds for a lawsuit. The car is treated the same as my sedan and it has no seatbelt issues.
The contact owns a 2019 Jeep Cherokee. The contact stated while driving at an undisclosed speed, the air bag warning light illuminated. Additionally, the contact stated that the air bag was visible on the steering wheel. The contact turned off and restarted the vehicle, and the air bag warning light was reset. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. In addition, the contact referenced an unknown recall; however, the VIN was not associated with the recall. The manufacturer was not made aware of the failure. The failure mileage was approximately 74,000.
Took car to Dealership due to air bag warning light illuminating on car but no collision. Dealer stated the car onboard module which controls the air bag deployment system was defective and possible would not have worked in an accident.
The contact's grandson owns a 2019 Jeep Cherokee. The contact stated that the passenger’s side front seat belt failed to lock as designed. There were no warning lights illuminated. The vehicle was taken to the local dealer where it was diagnosed that the seat belt needed to be replaced. The vehicle was not repaired. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 60,000. The VIN was not available.
The contact owned a 2019 Jeep Cherokee. The contact stated that after accelerating at 10 MPH from a stop sign, another oncoming vehicle ran the stop sign causing a T-bone collision. The contact's vehicle had front cosmetic damages. The air bags did not deploy. The Forward Collison Warning failed to activate and the display failed to indicate there was a vehicle too close. A police report was filed. There were no injuries reported. A driver and her child involved in the other vehicle sustained unknown injuries and received medical attention. The vehicle was towed to the contact's residence. The dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was unknown.
Was involved in a t-boned accident where the front end of my jeep stuck a vehicle in the side. The collision sensor did not activate nor did the air bags deploy. The other vehicle involved had airbags that deployed. The jeep is at my residence for inspection. With airbags not performing properly (faulty) this did not keep the upper body from jilting forward which causes head and shoulder issues. Insurance has not investigated neither did police. There was no warning lights or messages indicating that there was a problem prior to the accident.
Airbags did not deploy during MVA to passenger side front door that resulted in totaling of the vehicle
I know there is a recall for the air bags and my air bag light came on and said service airbag’s system. I read y’all’s article that says keep a watch on my dash board and this is a safety concern and very dangerous if i wreck or someone wrecks into me and my airbags don’t go off.
Hard impact to front of car during an accident, car was totaled by insurance, air bag did not deploy on drivers side. No issues with the car or warning lights on before the accident. No indication the air bag was not working properly.
Front driver side seat belt latch is not latching properly. Sometimes will lock and sometimes it won’t. The vehicle is 5 years old and Jeep will not cover under warranty.
I was driving under the speed limit at night after work and a bull Elk piped out running at fun speed. I barely had a chance to put my foot on the break. I had to a head on collision. My 2019 Jeep trailhawk front airbag deployed. My driver side knee air bag blew my ACL. I no longer have one in my right knee. I have to get a new ACL from a donor “Cadaver” from my understanding the brand of knee airbag are recall. Takata brand. They explode when deployed. It caused multiple problems in my leg. I can’t walk
The contact owns a 2019 Jeep Cherokee. The contact stated that while driving at approximately 55 - 60 MPH, the vehicle crashed into a deer. The air bags did not deploy upon impact. The contact sustained chest and back pain, but her daughter did not sustain any injuries. No medical attention was received. A police report was filed. The vehicle was towed to a body shop and was not yet deemed totaled by the insurance company. The dealer was made aware of the failure and informed the contact that there was no recall associated with the VIN. The manufacturer was not made aware of the failure. The failure mileage was 81,555.
Vehicle is a 2019 Jeep Cherokee Trailhawk with approx. 23k miles as of 4/28. A NH state inspection failed on 4/28/22 at 3 PM due to front rotors being "very delaminated and pitted" and front brake pads wearing unevenly as a result of the rotor delamination. In the months prior to inspection, stop time/distance was noticeably increased, and light pulsing could be felt when coming to a stop. An appointment to replace the rotors and brakes was made for 4/29/22 at 10 AM. Approximately 1 hour after the inspection, the vehicles in front of me came to an abrupt stop due to an intersection ahead. I was not able to stop in time and hit the vehicle in front of me, which was at a stop. That vehicle then lurched forward and hit the vehicle in front of it. After impact, the front upper and lower airbags deployed very slowly, but did not fully inflate. The radiator cracked as a result of the collision, as coolant began leaking from the vehicle and the vehicle began to smoke prior to me turning it off. There was extensive damage to the lower front bumper and hood, as well as mild damage to the quarter panels. Further damage is unknown at this time, as the vehicle was towed and is being assessed for repairs. No other persons involved in the crash were injured. I have sustained very mild bruising of my left knee from the steering column, soreness in the back of my neck and upper back, soreness in my right hip, and a very mild chemical burn in my throat (presumably from the airbag powder).
Went through a creek water came over my hood and then my stop/start sensor and seat belt dinger won't shut off
On Monday January 24, 2022 I was hit by a pickup truck and my steering wheel airbag did not deploy or inflate hardly at all. From inside and around that airbag it was what looked like smoke and it burned my coat and parts of my body. I also hit my nose and face on the steering wheel.
I was recently involved in a car accident in the beginning of December. A truck pulled out in front of me when I was going 50 mph and I hit him in the side and it caused a significant amount of damage to the my vehicle. The other persons insurance company totaled my vehicle because of the amount of damage. However, we were surprised that the airbags didn’t deploy. Nothing has been confirmed to have been wrong with them but hasn’t been looked into. The vehicle was just taken to a colission center for estimates. It could have helped with the impact. My knees hit the dash pretty hard, enough to bruise pretty bad and cause pain for a few days
Air bag service light intermittently comes on. Random occurrences however light will remain illuminated, clear after a period of time the car is off. Days later light may come on or weeks. Taken to dealership several times however since the light is intermittently illuminating they can't "re-create the issue".
Showing 1–20 of 34 complaints
Complaints are unverified consumer reports submitted to NHTSA. A high complaint count may reflect vehicle popularity, not defect severity. Data sourced from NHTSA public records.
Data synced from NHTSA on Apr 25, 2026