2019 Jeep Cherokee Complaint Log

The contact owns a 2019 Jeep Cherokee. The contact stated while driving at various speeds, the power steering assist failed to operate as intended, with the "Repair Power Steering" message displayed on the instrument panel. Due to the failure, the vehicle was towed to an independent mechanic where the vehicle was diagnosed with a defective rack and pinion. Upon investigation, the contact discovered NHTSA Campaign Number: 19V637000 (Steering); however, the VIN was not included in the recall. The dealer was notified of the failure. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 104,000.

The contact owns a 2019 Jeep Cherokee. The contact stated that while driving at undisclosed speeds, the “Service 4WD” warning light illuminated. While driving uphill, the vehicle jerked and stalled; however, the vehicle was restarted after several attempts. The contact stated that the failure was related to NHTSA Campaign Number: 25V011000 (Power Train). The contact called the local dealer, who confirmed that there was no warranty coverage on the vehicle. The vehicle was not diagnosed or repaired. The vehicle was taken to an independent mechanic who determined that the PTU needed to be replaced. The manufacturer was contacted and confirmed there was no warranty coverage on the vehicle for the failure. The failure mileage was approximately 102,000.

1. Component/system failed: PTU 2. My vehicle completely shut off and became disabled while driving - this put my safety and the safety of others at risk. 3. The problem was confirmed at the dealership. 4. The vehicle has been inspected by certified mechanics at the dealership. 5. There were no prior warning lights or signs/symptoms of the problem before failure.

The contact owned a 2019 Jeep Cherokee. The contact stated that after accelerating at 10 MPH from a stop sign, another oncoming vehicle ran the stop sign causing a T-bone collision. The contact's vehicle had front cosmetic damages. The air bags did not deploy. The Forward Collison Warning failed to activate and the display failed to indicate there was a vehicle too close. A police report was filed. There were no injuries reported. A driver and her child involved in the other vehicle sustained unknown injuries and received medical attention. The vehicle was towed to the contact's residence. The dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was unknown.

PCM fails intermittently. Dealership is replacing it and has the defective one. Safety is definitely an issue because the vehicle stalls without adequate time to pull off of the road. Unable to move it off the road because it does not engage the transmission. Dealer has been able to replicate and confirmed the problem. Component has not been inspected by anyone other than the mechanic at the dealership. Several warning lights go off just as the problem occurs but not in time to get out of unsafe situations. Recall #18V524000 on 8/8/2018 covers the problem I am experiencing but my vehicle is not in the VIN series covered by the recall. I strongly believe the series my car belongs to should be included. This is a safety issue.

After starting vehicle, was running very rough - engine light came on flashing and Electronic Throttle Control light. Towed vehicle to dealership and was told "Dead miss on cylinder #2, plug and coil fouled, no compression on cylinder #2 - needs motor replacement". Dealer was not returning calls, called Jeep and currently waiting to hear how they will handle. Warranty expired 11/23 but vehicle only has 48,000 miles. Internet search indicates this is a common problem with this vehicle (4 cyl turbo) - should be recalled as obvious defect. Vehicle has been at dealer over a week and no one is willing to help with loaner or rental car.

Driving at night with headlights on: got warning “license plate light out.” Needed to reverse shortly after and the car immediately applied the brakes because it said the backup camera was unusable without the license plate light. Shut the car off for a while and when I tried to start it again, it three the following codes in sequence. Park Sense Unavailable Service Electronic Stability Control Service Electronic Throttle Control License Plate Light Out Service Park Brake Then the start screen appears. Brake + Push Button to Start Doing that brings up “Service Transmission Restart in Park With Vehicle at Zero Speed. So again I pressed the brake and start Button. It then started, repeated all previous error codes leaving warning icons active for all related systems and rendered them all inop. The last screen says “Service Transmission.” From there all ability to check the status of any other system on the vehicle is inhibited. The transmission slams into gear. And then works in the first two gears normally. Also notable is that 4x4 is inhibited and the AC will not work. Prior to the License Plate Light Out warning, everything worked normally. Now every system on the car has gone haywire. And I am pretty sure the Jeep folks will gladly overbill me for their defective design. I think some logic module or whatever name Jeep uses for it is somehow the culprit, and the car is doing exactly what it was programmed to do under the current conditions.

The car turned off and the battery light came on. The engine then was out of oil and all the engine oil burned up prior to the oil change light coming on or signaling that the car was out of oil.

while driving the car at 40 mph it just quit running! engine completely out causing driver to swerve. Vehicle behind had to swerve around to avoid collision. There was no accident and nobody was injured but a close call! Two different shops (one being the certified Jeep/Chrysler mechanic) confirmed total engine faulure! The first shop told me that the turbo fatally failed and sent metal shrapnel through the air intake ports and scored and scratched the inside of the cylinder walls. Then oil passed through the motor and through the entire exhaust system ruining the catalytic converter and all sensors in the motor and exhaust system. There were no warning lamps or warnings of any kind. The car is less than 5 years old and has approx 76,000 miles. Cost to repair: $17,260

the vehicle has a stop and go feature to save gag. at least 5 times when it cuts the engine off and yo go to accelerate the emergency brake is on. The dealer can't find the problem as the is no code generated

The contact owns a 2019 Jeep Cherokee. The contact stated that there was oil leaking from the vehicle. The contact stated that the 4-WD warning light was illuminated. The vehicle was taken to the local dealer, where it was diagnosed that oil was leaking from the oil pan. The vehicle was not repaired. The contact called Drivers Village (5885 Cir Dr E, Cicero, NY 13039) and Maguire Chrysler Dodge Jeep Ram of Syracuse (959 Hiawatha Blvd W, Syracuse, NY 13204). The manufacturer was not contacted. The failure mileage was approximately 87,000.

Jeep sent out a safety recall (01c) concerning two speed power transfer unit. In early 2025. I had failure of my PTU in early 2024 for which I paid for the repair DOS 5/24/2024. I continue to have issues with the PTU. Per the recall notice Jeep advised that I would be reimbursed the cost of prior repairs within 60 days of submitting my request. I submitted on 4/11, on follow-up I was told they did not get my request and resubmitted on 5/8. I spoke with Ian on 5/8 and was told to expect reimbursement in 60 days. On 5/10 I received an email that Jeep would not honor reimbursement until a repair remedy was available. 6/18 was informed that a repair remedy still is not available. Request assistance on getting reimbursement and re-repair of PTU.

Engine broke on 2019 jeep Cherokee limited with only 90,000 miles after the intake broke at 50,000

08/31/2023 my car was overheating and making a gurgling sound. I took it to a shop 9/1/2023, got it inspected and it was the heater hose. It got fixed. Now 8 months later this month 5/20/2024 my Jeep is having same issues with the car overheating. This is really risky for me especially when I take my daughter and nieces to school. I use my car to get to work. It is currently getting inspected again. I'm concern if this is a problem with the coolant system in all? I got this Jeep used at a dealership 10/2022. I have been googling what can I do, if there is a possibility that it has a recall? I came across this website. If someone can help me please. Thank you!

The contact owns a 2019 Jeep Grand Cherokee. The contact stated that the brake pads were squeaking while driving at undisclosed speeds. There were no warning lights illuminated. The local dealer was not contacted. The vehicle was taken to an independent mechanic and the contact was informed that the rear brake pads and rotors needed to be replaced. The vehicle was repaired, but the failure recurred. The contact stated that grinding sound continued while driving. The vehicle was taken back to an independent mechanic and the contact was informed that the caliper bolts were missing. Additionally, the Tire Center informed the contact that the front brake pads needed to be replaced. The manufacturer was not contacted. The failure mileage was approximately 84,000. The VIN was not available.

The contact owns a 2019 Jeep Cherokee. The contact stated while driving at undisclosed speeds, the vehicle turned off unintendedly and failed to restart. The vehicle was towed to an independent mechanic. An unknown recall repair was performed; however, the failure recurred several times. The vehicle was towed to the same independent mechanic where the cause of the failure was not determined. The contact discovered an unknown recall however, the VIN was not included. The manufacturer was not made aware of the failure. The failure mileage was approximately 98,000.

The car stalls when idling and the transmission seems to be stuck in one gear making it difficult to accelerate

Received a 'Service 4WD' message this week. Shortly after, the car would not accelerate in coordination with the accelerator. ODB-II code shows that the PTU unit needs to be replaced. I am unsure as to why the vehicle date of manufacture limits my vehicle from participating in recall 23V302. Please expand or add a new recall to cover all affected vehicles?

Car keep having warning messege unable to start was told by different they are aware of this problem and car keep stalling out

My car has just turned off out of no where twice now once pulling up to a stop light and once pulling into the garage. Complete loss of power. I wasn’t in immediate danger except for I had to put the car in park and turn it back on at a stop light I guess I was lucky it could have been much worse.

Car stalling while driving or turning happens when I come off the freeway has only happened twice but my engine stalls both times and it takes about 30 seconds to a minute for me to regain power to continue driving

When in stop and go traffic, and in a stopped position at the time the screen flash parking brake and the car was unable to move forward. Had to put the car in park, and back into drive before it was able to move. The other incident occurred when the vehicle was backing up, and the accelerator was being pushed the car slammed on the brakes and said parking brake again on the screen. The car does have rear collision warning, however it does not brake automatically. Incident is not able to be reproduced and was inspected by a Jeep dealership which found no issues. Car does not show any additional symptoms.

The engine shut down on the highway going 70 mph. There were no warning signs or lights. The dealership confirmed that it was a defect in the engine. The car only has 59000 miles.on it and 6 weeks out of warranty. We put a claim into Chrysler and they approved, it's been 3 months since this happened. I am currently still waiting to get my car back. As of this week, the dealership is currently replacing the engine.

The contact owns a 2019 Jeep Grand Cherokee. The contact stated while driving at approximately 75 MPH, the vehicle stalled. The check engine warning light was illuminated. The vehicle was towed to a local independent mechanic where it was diagnosed that the engine needed to be replaced. The vehicle was then towed to a local dealer where it was diagnosed that there was an oil leak into the engine causing two cylinders to fail. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 59,400.

What component or system failed or malfunctioned, and is it available for inspection upon request? Engine, yes. has not been repaired yet While driving on the freeway between Phoenix and Flagstaff at around 75mph (speed limit). The engine completely failed causing me to have to pull over to the side of the road on a hill, luckly there was enough of a shoulder on the road to pull off safely and await a tow. Car would not start after the engine failed. Upon towing the car to a dealership I was informed that they found metal through the engine and it will require the engine to be replaced. Engine type 2.0L turbo Milage: ~46k

This is a known issue with Jeep. But they refuse to repair it at no cost. My emergency brake has become corroded due to water leaking into the module and from time to time the emergency brakes will get stuck to the point my car will not move. This recently happened last night when my vehicle was parked in the garage. I had recently been driving through a major rain storm. And upon trying to use my vehicle the next day... The emergency brakes would not release. My mechanic brought his computer over and verified the check engine light was related to the emergency brakes not releasing. This is a definite safety hazard! I have also noticed that certain safety features are being disabled due to the emergency brake not working properly. For example if I leave my Jeep in drive and open the door the emergency brakes should automatically engage disabling roll away. This feature no longer works. Another future, if my driver seat seat belt was not buckled my emergency brake would engage. This is no longer working. I am very concerned about this. There are countless other reports of emergency brake errors. Please issue a recall!

On the date of 4/1/ 20 24 While driving the vehicle in normal conditions it lost power and the steering would not work correctly making a loud noise coming from the front end in addition to that an indicator light came on the dash SVC 4WD. I pulled to the side of the road and shut off the engine To look under the Vehicle I did not see any damage I got back in the vehicle and started it and drove fine for a few more Miles The same indicator light SVC4 wheel drive kept coming On and off So I pulled in to the nearest Auto-repair garage they could not look at it that day they said they would check it first and then in the morning. 8 AM the next morning on 4/2/2024 they put it up on the left and diagnosed That the PTU had failed I needed to be replaced This is the code number he gave me for the fault....1.C14A7-97:97PTU MOTOR COMPONENT OR SYSTEM OPERATION OBSTRUCTED OR BLOCKED

I own a 2019 Jeep Cherokee. While driving approximately 50-60 MPH, the steering wheel was pulling to the right and the left. The movement occurs often while driving over 50 mph requiring tight control of steering wheel. Vehicle evaluated by mechanic and unable to reproduce the movement and no recalls on this at this time, looks to be a common issue with this vehicle. No warning light illuminated, mileage at time of initial problem was 36,000.

On multiple separate occasions, the engine and transmission have failed catastrophically leaving the vehicle without power and unable to perform emergency maneuvers. After only months of owning the vehicle, the engine block cracked and was misdiagnosed by dealer 2 times. I was forced to drive the faulty and dangerous vehicle 1.5hrs back to the dealer on a busy interstate and vehicle was improperly repaired with very little actual diagnosis. AUL warranty covered engine replacement and I was unable to drive the vehicle for up to 4 months as a result. I finally got my vehicle back and drove it for approximately 4 months, and now the PTU has failed totally, causing me to lose control while cornering due to loss of power to the wheels, transmission began to grind badly and the vehicle rolled freely for a long distance before stopping via brake pedal. I was then stranded on a very remote gravel road for hours in the middle of the night waiting for assistance and unable to call for help or drive the vehicle. Dealer states PTU failed and entire transmission and transfer case will be replaced under AUL warranty. No warning lamps were illuminated before, during, or after the malfunction despite the obviously failed PTU. Many other Jeep Cherokee KL 2019 owners have reported similar failures at as low as 60k miles. The cost of repair has nearly surpassed the price I paid for the vehicle. I have lost 2000+ paying car payments on a vehicle that is unsafe and unreliable. No recalls or service bulletins related to either issue have been made available. This model and year of vehicle is extremely dangerous and an overpriced ripoff as well.

The contact owns a 2019 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the 4WD inoperable warning light illuminated. The vehicle was taken to the dealer where it was diagnosed with a failed power transfer unit (PTU). The contact was informed that the power transfer unit needed to be replaced. The contact was informed that the part was on backorder. The vehicle was not repaired. The contact was informed of an unknown recall with a similar failure; however, the VIN was not associated with the recall. The manufacturer was made aware of the failure. The failure mileage was approximately 65,000.

Rear differential cracked and ring falling off. It was noticed when vehicle was receiving a wheel alignment. My safety was put at risk because if ring fell off while driving my car would not move. Issue was confirmed by Goodyear and Burritt Motor Jeep dealer. Differential was replaced today 4/4/24. Was told by both establishments that this is an issue with the vehicles and have repaired several.

The engine is stalling while driving and the battery warning will flash across the screen. The battery is not the issue. It was purchased in the last year and has plenty of life left.

While driving along, my jeep will suddenly lose all power, making it necessary to stop, place it in park, press my foot on the brake and re-start. There is absolutely no warning, no chugging or hesitation, it just dies. This is random and has occurred 4 times now. There has not seemed to be a pattern. The first time, I left my dooryard and within a couple hundred feet, it happend. The second time, I had been driving about a mile and it happened, the third time I had driven about 3 miles and it happend and this last time (this morning)my vehicle had been running idle for about 15 min, I drove about 5 miles and it just suddenly died. All of these events occurred without any kind of warning.

Was involved in a t-boned accident where the front end of my jeep stuck a vehicle in the side. The collision sensor did not activate nor did the air bags deploy. The other vehicle involved had airbags that deployed. The jeep is at my residence for inspection. With airbags not performing properly (faulty) this did not keep the upper body from jilting forward which causes head and shoulder issues. Insurance has not investigated neither did police. There was no warning lights or messages indicating that there was a problem prior to the accident.

The 8.4 UConnect radio screen in my vehicle is delaminating. This is causing the radio to have phantom touches where the radio will cycle through different screens, make phone calls on its own, change the HVAC, among other issues, while the car is operating. I did have the vehicle looked at by a dealership, who immediately saw the screen and told me with this model of U connect screen the delamination is a known issue. The manufacturer has not looked at the vehicle, but does acknowledge this issue and accepts that this is an issue across multiple vehicle lines they own.

The emergency parking brake locked up once while I was moving, on ice, and today I went to move the car and it would not disengage making the car unmovable. I tried all of the online suggestions to disengage it but none worked. I had to have it towed by AAA.

SUV parking/emergency brake automatically activates without driver doing this. This is what happened: stopped at red light foot on brake. The SUV has the feature to shut the engine off when stopped. Light turns green foot then goes to the gas. When the foot is lifted off the brake, the engine tries to restart and hesitates and at the same time the parking/emergency brake activates without this being activated by driver Unable to move forward more than a few feet and car stalls. Car has to be put in park. Engine completely needs to be turned off by driver. And the emergency/ parking brake shut off. This creates a significant safety risk for the potential of the car(s) behind the SUV accelerating into the back of SUV assuming that the SUV will be moving forward. I have encountered others with a Jeep Cherokee/ Compass with the same issue and cannot understand why there has not been a recall for this. The dealership attributes this to needing a new battery- they replaced this already. No one should have to drive like this. This has been ongoing for a while prior to the miles noted in this report. The symbol with an A and a circle with an arrow at the end of the circle and an ! Appear on the dashboard in orange.

I would like to report an issue regarding my 2019 Jeep Cherokee Latitude Plus, Vin No. [XXX] . This morning (on [XXX]), I was leaving a gas station, pulled away, was in drive when I stopped to pause for traffic and while attempting to merge into traffic, suddenly without warning my Jeep wouldn't move- it was revving when I pressed the gas but didn't move at all. Acting quickly, I put my foot on the brake, put the vehicle in reverse and then shifted back to drive. The vehicle began driving as it normally would. It felt like the vehicle shifted into Neutral without warning. I made sure the vehicle wasn't in fact in neutral when this happened as sometimes the shifter can accidently fall into neutral if bumped. It was in fact in drive. I am bringing this to your attention as I have noticed similar recalls for this particular vehicle and I wonder if my vehicle is in fact one of them that are affected but not yet discovered. Also, it should be noted that the incorrect vehicle is associated with my vin number on the NHTSA website. it shows up as a "2019 Jeep Cherokee Altitude 4x4" the vehicle is a "2019 Jeep Cherokee Latitude Plus". It also says no open recalls, and I fear that I am not receiving these notifications because of this error. And I am also afraid of my vehicle suddenly shifting into Neutral while I am driving on the highway. I do travel frequently and long distances almost daily. I have contacted Jeep Customer service and have made them aware of this issue. They suggested that I bring the vehicle in for service, and that there were no open recalls at this time. I am scheduling an appointment with my local dealership in HUDSON, NY and will also make them aware of what happened and who I have contacted regarding same. I would like to make the NHTSA aware of this issue, as I am certain there should be a recall as it is a dangerous defect that happens without warning and can lead to a crash, personal injury and/or potentially death. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2019 Jeep Cherokee Altitude. The contact stated that his daughter was driving at approximately 70 MPH when the vehicle stalled. The contact stated that no warning lights were illuminated prior to the failure. The vehicle was towed to an independent mechanic, where it was diagnosed that a connecting rod had punctured the engine block, and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was opened. The failure mileage was approximately 40,507.

The 4WD service light is on. It isn’t driving right. The internet says thousands of people have similar issues- all reporting the same thing. And defective PTU units are listed as the cause.

The contact owns a 2019 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power and stalled. The vehicle failed to restart. The vehicle was towed to a dealer where it was diagnosed with power transfer unit (PTU) failure. The manufacturer was made aware of the failure. The failure mileage was approximately 125,000.

The automatic start/stop feature says there's a problem. One time it started doing weird electrical things and completely shut off while driving. Had to turn it of and wait a minute then restart it. Things seem to be going haywire

The contact owns a 2019 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the “Service 4WD” warning light illuminated. The contact stated that the accelerator pedal was depressed; however, the vehicle failed to respond as intended. In addition, the fuel economy mileage decreased. The vehicle was taken to the dealer where it was diagnosed with a failed power train unit. The contact was informed that the power train unit needed to be replaced. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure. The failure mileage was approximately 68,790.

Engine oil cooler cracked allowing oil to be leaked onto the ground, all over vehicle, and also back flowing into the radiator. This is a know problem due to the fact that oil cooler is plastic. This issue is a potential fire hazard and could contaminate the ground. The issue is hard to locate.

The contact owns a 2019 Jeep Cherokee. The contact stated while driving at an undisclosed speed, the transmission made a whining sound, and the transmission unexpectedly downshifted. The check engine warning light illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed with a failed power transmission (PT) gear 2. The contact was informed that the transmission needed to be replaced. The contact referenced an unknown recall; however, the recall was not associated with the VIN. The vehicle was not repaired. The vehicle was towed to the dealer; however, the diagnostic test was not performed. The manufacturer was made aware of the failure, and a case was filed. The failure mileage was approximately 25,000.

The contact owns a 2019 Jeep Cherokee. The contact stated that while making left and right turns, the battery warning light illuminated, and the vehicle stalled. The vehicle was able to be restarted. The vehicle was taken to an independent mechanic but was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 33,000.

Airbags did not deploy during MVA to passenger side front door that resulted in totaling of the vehicle

Sudden PTU problem at 70,000, gathering repair quotes

Had just stopped for gas while taking a friend home. All of a sudden the vehicle power shut off while driving down the road and could not get it to turn back on. No warning, nothing seemed out of the ordinary and it's never happened before. I checked my VIN to see if it could be part of the UA9 recall because that sounds like what happened, but my vehicle is not part of that recall???

IT WILL CUT OFF WHEN I TURN AND THEN MY THEN BATTERY IMAGE POPUP HAD BATTERY CHECK ITS GOOD ALTERNATOR GOOD STATER GOOD CUTS OFF AND HESTATATE TO START BACK UP BUT IT DO IT DRIVE FOR A GOOD WHILE THEN WEEKS LATER IT WOULD START DOING IT AGAIN