NHTSA Owner Complaint Log
This page lists owner-reported complaints filed with NHTSA for the 2019 Jeep Cherokee. Complaints are unverified consumer reports submitted to NHTSA and do not by themselves prove a defect or defect rate.
Data synced from NHTSA on May 4, 2026
PTU not functioning. Safety recall only for 2014-2017. Same issues for later models.
The contact owns a 2019 Jeep Cherokee. The contact stated while driving at slow speeds, the vehicle jerked with an abnormal grinding sound coming from the middle of the vehicle. The message "Service 4WD" was displayed. The contact pulled over to the side of the road, and then resumed driving. The vehicle was taken the dealer, where it was diagnosed with internal PTU failure caused by the PTU motor blockage. The manufacturer was notified of the failure and a complaint was filed. The manufacturer informed the contact that the VIN could be included in a related recall in the future. The vehicle was repaired. The contact later became aware of NHTSA Campaign Number: 25V011000 (Power Train); however, the VIN was not included. The manufacturer was contacted and advised the contact that he could be reimbursed for the previous repairs after the dealer had confirmed that the failure was related to the recall. The failure mileage was approximately 145,591.
I was driving my 2019 jeep cherokee on a very busy road when my car came to a screeching stop while in drive and began grinding it would only go in reverse the transmission blew it only has 23000 miles on it currently it is a big safety concern
Emergency brake automatically engages while driving or stopped at a red light. Vehicle must be put into park and turned off in order to override this failure. This puts myself and others as there is no warning of when the emergency brake will engage and causes me stall unexpectedly. Component will be inspected this weekend during my 40K service. Have had the Jeep since Feb 2023 and this has happened sporadically about 5-8 times since then
I know it's on recall last year but it's happen when driving on freeway over 70miles per hrs and I can feel my steering wheel like not turn like something stop the steel then I can turn or change line on the freeway
Vehicle would randomly not start. Initially, it was several months between episodes. Would not jump-start so I would have it towed to a service center / dealership. Once off the tow truck it would start right up. Diagnosis would not find anything and all systems checked out. After several episodes, I decided to leave it at Jeep dealership so they could troubleshoot. They opened case with Jeep but after several weeks, could not replicate the issue. I spent several hundred dollars between diagnosis and towing costs. A simple google search revealed that it wasn't just me having this exact issue with several Jeep vehicles, and even this same model. Tried to get jeep to buy vehicle back but they denied. They sent me to arbitration and they also denied my case. The vehicle again wouldn't start and sat in my yard for 2 weeks, however, all of the Jeep dealerships within 50 miles of my home were "behind/full" and couldn't get to me for several weeks. I threw money at it and replaced the starter. The vehicle started back up and I sold it. It was the most frustrating experience ever and I felt that it's a known issue with Jeep and they refuse to recall/fix. They were willing to pay for some of my costs as long as a Jeep dealership did the repairs. Sounds like an admission of guilt to me.
While driving at highway speeds the vehicle engine stalled. I was unable to restart the vehicle after multiple attempts during rush hour traffic. The check engine light is now on and AC has failed as well, vehicle was limped to a dealership. There was a known recall that was repaired back in 2018 on this vehicle but it appears to have come back.
The contact owns a 2019 Jeep Cherokee. The contact stated the vehicle was hesitating while starting the vehicle and was jerking into gear while shifted into drive(D). The contact stated that the failure also occurred while stopped at a traffic signal. The contact stated that while depressing the accelerator pedal, the hesitated and then lurched forward. The contact stated that the vehicle also lost motive power and almost stalled while driving at various speeds. The contact stated that the check engine warning light was illuminated. The vehicle was taken to a dealer to be diagnosed and it was determined that the fuel pump needed to be replaced. The vehicle was repaired. The contact stated that the failure reoccurred, and the check engine warning was illuminated. The contact returned the vehicle to the same dealer to be diagnosed and was informed that the purge solenoid and purge hose needed to be replaced. The vehicle was repaired. The contact stated that after retrieving the vehicle, the failure reoccurred. The contact had not taken the vehicle back to the dealer. The vehicle was not diagnosed or repaired. The manufacturer was informed of the failure. The failure mileage was 60,935.
When coming to a stop with engine running the car engine turns off
My Jeep Cherokee stalled as I approached a stop light. I was able to restart.
Engine shut off unexpectedly, with no indication of a problem existed. After Jeep certified mechanic diagnosis, cylinder #2 failed. Results, engine failure, engine replacement. 63900 miles on odometer.
The issue is prevalent in previous model years as well, PTU failure with associated SVC 4WD light, 4wd unavailable message, and grinding sound as the PTU splines self destruct. At the time of incident, was doing approximately 30 mph, rpms revved up, but felt powertrain lose power, rpms lowerd, transmission made a thud noise, vehicle lost power, then regained power with grinding noise. Took vehicle to local auto shop, ptu is not accepting commands, and is faulted.
Hard impact to front of car during an accident, car was totaled by insurance, air bag did not deploy on drivers side. No issues with the car or warning lights on before the accident. No indication the air bag was not working properly.
While approaching a traffic light, the jeep just stalled. After trying to restart, the vehicle had no success proceeded to use key for automatic start and system rebooted and was able to start. This was the second time it happened within a month the first time was also at a traffic light, the car just shut off there were no lights indicating there was any issue. Had taken it to an auto mechanic to run a diagnostic and there were no codes in the system. The second incident was yesterday 618 2023 and finally, the engine light has come on Went to an auto parts store had them run a diagnostic and the code was U11C2. The code had shown possible issues may be with the TCM faulty transmission control module, or the PCM. The powertrain control module was faulty. Other possibilities were circuit was poor electrical connection or harness is open or short it. Again, all pertaining to the transmission control module or powertrain control module.
I came to a major intersection and the SUV shut completely down. Would not start up. Steering wheel was stuck. Then voltage dropped to 11.7 volts. The battery always reads 13.7 and higher usually. Afttercharge back to 13.7. I was driving for 45 minutes continuously before incident happened.
The contact owns a 2019 Jeep Cherokee. The contact stated while driving 25 MPH and approaching a stop sign with her foot off the accelerator pedal and slightly depressing the brake pedal, the vehicle inadvertently lost motive power before stalling. After restarting the vehicle, the vehicle returned to normal functionality; however, the failure recurred every day since. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 18V739000 (Power Train); however, the VIN was not included. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 65,500.
The contact owns a 2019 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 25V011000 (Power Train). The contact stated that while driving on several occasions at various speeds, the vehicle lost motive power, and the traction control warning light illuminated. Additionally, the message "4WD Unavailable" was displayed, and the 4WD became inoperable, causing the rear wheels to spin out of control. The vehicle was taken to the dealer, where it was diagnosed and determined that the PTU needed to be replaced, but the dealer refused to repair the vehicle because parts were not yet available. The manufacturer was notified of the failure. The failure mileage was approximately 90,000.
On 6/13/23, i stopped to call my husband and suddenly the UConnect went crazy - calling my husband, hanging up and calling again, hanging up, calling again. I tried to turn the unit off - would not turn off. I drove to my local Jeep dealership and had Michael in service come out and look at my car/unit and the way it was going crazy. I tried to turn it off in from of him and it would not turn off. I touched the screen to see what would happen when I touched CLIMATE and it was going crazy also, my a/c was going on and off, the fan speed was going from high to low, and back again. I hit the button for navigation and it was bouncing all over the place. Having the screen constantly jumping from one to another, and constantly calling and hanging up with my husband is a safety hazard and I personally think that a recall should be done on the UConnect system in Jeeps.
This is my second complaint regarding a Jeep and this time about a 2019 Jeep Cherokee 4x4 Limited, I turned in a complaint re: 2019 Jeep Compass as they both have the same problem. The stop/start system has drained the secondary battery, in turn draining the car battery, in turning almost killing the alternator, The failure left me in the middle of a busy intersection with no possible way to restart the car. It could easily have gotten me killed. There was no warning , no light, no nothing. There is an extreme failure in this system and I want to know why the mechanics for Jeep do not tell you that the secondary battery is a problem and will be again as it isn't changed out when the car battery is replaced. (the demise of which is a result of the failure of the secondary) t is a n unnecessary and a lousy one,
As accelerating to pass a vehicle, the car would not accelerate. When it eventually did, it was miss firing and still wouldn’t accelerate properly. This caused a hindrance to the flow of traffic and eventually lost complete power while on the highway. It was towed to an independent service center and he confirmed there was an issue with the engine, with no obvious fault of the driver. No warning lamps appeared prior to the failure of the engine.
The service 4WD light came on [XXX]. We discovered that there is a current PTU recall along with numerous other problems that are potential for recall. We spoke to the dealer (not able to help us) who referred us to the manufacturer. We spoke with Paul of US Customer care who told us to file this complaint. They do not recommend driving the car for safety reasons. There have been vehicles repaired but the repairs do no last. We have not been offered repair. We are on social security and can't afford a rental for reimbursement. We called all Dealers in out area. Their loaners are all taken and they all have waiting lists for loaners. We are left with no transportation. We can't afford another car - this one is paid for. Also, we were not notified of the recall within 60 days. We have been having problems with the electrical panel and AC electrical for about 2 years as well. We would like a replacement vehicle of like, kind & quality as soon as possible. There are many available. With kind regards, [XXX] & [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
While driving my car will some time cut off by itself or it seems like it is shifting gears while I am driving and make this jerk while driving.I have not had any accidents and the dealership says everything looks fine.
I was driving to work and was stopped at a red light on a very busy road. The emergency brake engaged and then my car shut off. I sat around 10 minutes before it would restart. My brakes locked up and it wouldn’t let me do anything. I couldn’t even use my four ways. I was very scared that I was going to get hit because it just shut down on a very busy road. The throttle control warning light also came on and shut off after about 10 minutes. After work, I went to start my car and my battery was dead. I had to jumpstart myself to get myself home. My car doesn’t drive the same and seems like it is lagging. The problem has not been reproduced by the dealer. So far the dealership is the only people to look at the car and still cannot figure out what is wrong. This is the first time that my car has shut down while driving it but the dead battery has been an issue for a few months now and the dealership can’t figure that out.
As I was turning at an intersection, my battery light quickly flashed and the car stalled. This has happened 3 times in the past week. This is an obvious safety risk as the car would not move until I restarted it. I have read multiple issues of this occurring recently to other models of Jeep Cherokees
When I stop at a red light the engine goes silent, like it should, but three time in the past few weeks the car has completely died and not restarted as it was supposed to.
The auxiliary battery doesn’t not work properly in the vehicle. The car has turned completely off or with the emergency break light on several times while driving when I come to a complete stop. This is a huge safety concern. This is my second battery and the dealership is saying it needs to be replaced. I purchased a brand new one last year.
I took my vehicle to a local dealership to have the "auto stop start" system checked. I had a dashboard warning light indicating the system was not working correctly. No other warnings signals were displayed. The dealership performed a diagnostic check but found no problems with the "auto start stop system". The day after I picked up my car, I drove for ten miles and the car overheated. I contacted the dealership and was told to check radiator fluid and drive the car back if possible. I found no radiator fluid in the car. My car required a full engine replacement and several subsequent repairs to exhaust system and driveshaft. An engine can overheat and seize which can cause drivers to lose control and crash. Please note: The original engine was part of recall for oil consumption. Prior to the recall update, I experienced stalling in traffic without warning due to the engine recall.
The contact owns a 2019 Jeep Cherokee. The contact stated that while driving at an undisclosed speed and turning the steering wheel, there was an abnormal cranking sound coming from the vehicle. There was no warning light illuminated. The contact spoke with an individual with the same model vehicle who had experienced the same failure with their vehicle. The person had taken their vehicle to an independent mechanic who related the failure to the power transfer unit(PTU). The contact was then informed that there was a recall for the issue, NHTSA Campaign Number: 25V011000 (Power Train). Upon investigation, the contact discovered that the VIN was not included in the recall. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 52,000.
I have have a 2019 Jeep Cherokee Trail Hawk with the V6 Engine, On Sunday May 28th I was driving home and started to notice a burning rubber smell and when I got home I started to look at the Engine to see if a belt or something else was causing the smell then I noticed a oil leak. I called the local Jeep dealership on Monday the 29th and they couldn't get me in until Thursday June 1st. After they looked it over they called me to tell me The PTU P/N 68333255AE was leaking and also shows signs on Metal in the oil. They said it needed to be replaced. The service Rep said they couldn't order the part because they are on back order with no date of availability. The service Manager said they are well over 500 of them on back order. I'm still waiting on my extended warranty to approve the repairs and the dealer then to try and locate a Part. This problem had a recall on older models but this year was not included in the recall.
The Jeep stalled when I went from a stop to starting after stopping for traffic, three times in the last week. It wouldn’t restart for 10mins. The last time it happened
2019 jeep Cherokee- check engine light came on at 62,000 miles - reading said it was a 'cylinder 1 misfire' - long story short, I need a whole new engine. Coolant is leaking into the cylinder and throughout the engine with scoring, etc.
The contact owns a 2019 Jeep Cherokee. The contact stated while driving from a complete stop, the accelerator pedal was depressed, and the vehicle failed to respond. There was no warning light illuminated. The contact depressed the accelerator pedal down to the floorboard and the vehicle responded, however, the transmission shifted hard. The contact stated that the transmission was not shifting into the intended gear while driving at various speeds. The dealer was notified of the failure. The vehicle was not diagnosed. The contact related the failure to NHTSA Campaign Number: 18V739000 (Power Train). The manufacturer was not notified of the failure. The failure mileage was approximately 120,000.
I was driving the Jeep Cherokee and it stalled while driving, and engaged the parking brake. I then had to put the vechile in park release the parking brake turn it off then on again in order to make it operational. Since then the vehicle has started to have issues with EVCS and breaking system. The vechile will stall and engage parking brake while idling, driving, or even in park. Having a vechile that engages the braking system automatically increases the risk of getting into a crash. This has happened numerous times and brought up to the dealership in which they stated the vechile was in need of an oil change.
My personal owned 2019 Cherokee has a bubbling/delamination issue with the infotainment screen. Screen has bubbles which obstructs the view for using reverse. The screen has visible obstructions which could render view and cause a crash, serious bodily harm, or death. This has been a ongoing issue with these screens and needs to be addressed before there is a death.
I took my car to the dealership for a recall on 05/01/2023, On May 2nd, I noticed the vehicle would randomly stall, and the battery light will come on, It did on a major freeway, I have the car towed to a local shop and after an extensive diagnostic, they told me, it was something with the TCM re-programmed or software issues, Now I'm afraid to drive because due to the defect, On Tuesday I schedule a service appointment to have them look into, I can still drive the car, however The stall still occur ramdomly
The car will start, drive for a minute or two and then the battery warning light flashes and the car completely stalls out and dies. This has now happened 3 times. Back in I believe January it happened and I replaced the battery, but then was told that the battery I replaced was actually still good (it had only been a year old). It then happened yesterday and then again today. I have taken it into the dealership and it is apparently still related to the oil consumption being way higher then it should be (which I was under the impression was fixed 2 years ago when I took the car in for it stalling out). This car is incredibly unsafe. It is unacceptable that it just turns off in the middle of the road when I am transporting my children. Ridiculous to be stuck with a car that has ongoing issues of this nature. The car is still a thousand miles from being due for a regular oil change and the dealership said it was completely out of oil when they looked today.
Engine wiring harness caught fire with 14,000 miles
The contact owns a 2019 Jeep Cherokee. The contact stated while driving 60 MPH, the vehicle abruptly lost motive power. The 4-WD warning light was illuminated. The contact was able to pull over to the side of the road. The contact stated that the failure had been recurring intermittently. The vehicle was taken to the dealer, where the transmission was replaced; however, the failure persisted. The contact received notification of NHTSA Campaign Number: 25V011000 (Power Train); however, the part to do the recall repair was not yet available. The vehicle was taken to Premier Chrysler Dodge Jeep Ram of Lamesa (1611 Lubbock Hwy, Lamesa, TX 79331), where it was diagnosed with PTU failure. The contact was informed that the PTU needed to be replaced. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure and provided rental vehicle assistance. The failure mileage was approximately 57,571. VIN tool confirms parts not available.
In the past 6 months I have had issues with my oil becoming completely empty in between oil changes. I get my oil changed regularly by the same company in our small town. One day I pulled up because my oil light had come on and I had almost 2000 miles until the next oil change. On the next oil change it did it and they came back and said that it was completely dry again. I had been stopping by them and having them checking the level once a week. Each time the oil level was down a little more each time. Then after a short trip out of town over the weekend I took it in that Monday and again it was dry. I have reported it to the dealership and never got a call back regarding it. I check online and noticed that there are a lot of complaints about the same issues. This seems to be an issue that Jeep is failing to recognize.
Inspected engine wiring harness. Wires for ignition coils show heat damage and bare wires exposed. Unit has been parked for 2 months waiting on parts
I find it very interesting that no one ever called me and you have closed my case . I wrote to you & told you the dealer on St. Thomas did not do windshields , Carribbean Auto Mart zip code 00802. I purchased my car at Arrigo in WPB , FL 33411 . I recently relocated to STT and shipped my car here. A 12 inch dead branch (which I have kept) hit my windshield and caused this damage on the inside and out. Obviously , the windshield was faulty or this serious damage would not have occurred, causing glass chards to come inside the vehicle. I have received no assistance from you have spoken to numerous outsourced customer service agents that I could not hear because of the chickens in the background and now you have closed my case. I was without a car for 3 weeks as the windshield was unstable and I could not drive the car as it was unsafe . I had to order a windshield and have it shipped here and installed. I would like to be compensated for my windshield and would like the address of your safety engineers to send the stick to them . Had it hit on the drivers side I would have been injured. Thank you, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
The contact owns a 2019 Jeep Cherokee. The contact stated while driving at various speeds and depressing the accelerator pedal, the vehicle hesitated to respond. There was no warning light illuminated. The contact stated that the vehicle was previously taken to the dealer, where the transmission was replaced twice; however, the failure persisted. Additionally, the contact stated that the dealer had previously replaced the engine due to the cylinders misfiring. The contact stated that the message "Engine Overheating" was recently displayed while driving. The vehicle was taken back to the dealer, where it was diagnosed and determined that the radiator needed to be replaced. The vehicle had not been diagnosed for the current transmission failure. The vehicle was not repaired. The manufacturer was notified of the failure via emails, and the contact also sent an email to the CEO of Jeep. The failure mileage was approximately 38,000.
My vehicle, had had issues with the brakes even after repairing (changing them) a horrible grinding and squeaking. The shifter reads "Service shifter soon" how does one even do this. The car jolts forward, or stalls in the middle of traffic, when I press the gas, when I brake sometimes it does not register, I have had the fuel sensor repaired and its still says its not working. I am going to be hit one day on account of this vehicle. I have taken it in to the dealership when these problems started with the auto start and stop censor going off. The windshield wiper line is kinked and I have taken this in multiple times for them to tell me nothing is wrong, and they do not service. Jeep brand is going to kill me due to its unsafe traveling. I have asked called and wrote in and no one will help me.
Vehicle shut off while in drive, engine and all electrical power stopped.
My car just stated acting up I got several warnings, start stop not working, all the systems falling, I have checked battery and alternator but not luck it still have the same issues. Transmission not shifting. It died while I have’s driving on a really busy highway, luckily I was able to pull over.
The contact owns a 2019 Jeep Cherokee. The contact stated that while driving approximately 75 MPH, the steering wheel suddenly jerked back and forth and locked. The message "Power Steering Assist Failure" was displayed. The contact stated that he was able to pull to the side of the road by using an excessive amount of physical strength. The contact had found other means of travel, and the vehicle remained on the side of the road of the highway. The dealer was not notified of the failure. The vehicle was not diagnosed nor repaired. The manufacturer was made aware of the failure and informed the contact that the vin was not included in a recall. The approximate failure mileage was 90,000.
When shifting from Park to Drive the transmission hesitates longer than expected before engaging. I have had many encounters after shifting to D and pressing on the gas pedal that the engine will rev up and then the transmission will engage.
The engine shuts off a lights and during turning on occasion presenting a very dangerous situation. This seems common in these jeeps
Warning lights for multiple electric systems including Blind spot monitoring, throttle control, stability control, and transmission all came on at the same time. Windshield wipers turned on on their own, car started behaving like it was neutral when in drive (would rev instead of accelerate when pressing gas pedal). After pulling over and turning the car off, car would not restart, brake pedal would not engage to attempt restart. Left stranded on side of road. Vehicle just crossed 37k miles.
Failure Date: 03/06/2023 and before this date. The stereo was replaced and it had two recalls and my car vin was one recalled the recall was fixed but it’s been two years so the warranty out but same issue that was never fixed. I purchased my Jeep in 10/2018 and I have reported numerous times that my car stalls while driving on freeway or street I was told it was because it’s low on oil But all my warning lights come on and then the emergency brake comes on the the jeep stops and car won’t start. I took it to the local dealership in March and the technician did not find anything wrong. They replaced battery and the same day I got it back the car died.The problem still persists they had my car for two weeks, I got the car back on April 11, 2023 and April 12,2023 stalled again and lights come on and off. My lights or windshield wipers turns off and on by itself while parked, the techs say they can’t find anything wrong.Most recently since my vehicle has been stalling out while driving and the sterring wheel is locking up and the battery light comes on. This issue is now becoming very consistent and happening every day. The vehicle has stalled out on me in the past week numerous times in traffic. My engine light is on, auto start and stop system is unavailable and electronic stability control system is offline. I have report the development to my local dealership and they cannot correct the problem.This is a major problem and based on the research that I have done, alot of the Jeep Cherokees have this issue. This jeep is VERY UNSAFE AND IM AFRAID I WILL GET HIT IN THE BACK. Please explain to me how a jeep dealership can’t fix my car? My car is a lemon that I paid 26,000 dollars for