2019 Jeep Compass Complaint Log

Vehicle message states Stop safely vehicle will shut off soon

After replacing both batteries in my jeep compass 2019. The “Stop safely vehicle will shut down” message kept coming on. In traffic the car shut off completely and wouldn’t start. This is a reoccurring issue and jeep doesn’t care. It needs to be fixed. To shut off completely during driving is a safety hazard!!!

-Vehicle would not start several times, this occurred just after purchasing, then battery was replaced and it occurred again over the course of 8 months. -A few days ago after getting the jeep to start, the RPM would not go >2 and the speed would not increase >20 MPH. This happened on PA220 with speed limit of 40MPH causing a near-wreck when pulling out onto the road and not being able to accelerate to the flow of oncoming traffic. My 6 year old child was in the vehicle with me. -Yesterday I stopped for gas & turned the engine off, then it would not start up again. Another person used their vehicle to jumpstart the jeep with jumper cables. The dash showed there was a “coolant issue” and to check the engine. The jeep was inspected today and serviced with no issues to the battery, it was not the cause. -Previously on multiple occasions the front screen for the radio would not turn on, has glitched and flickered, would not connect to cords plugged in for carplay, chargers will not charge the phone/connect inconsistently (multiple different chargers, worked in other vehicles/outlets), screen would be black but radio would play and unable to turn off/adjust the volume, screen “buttons” will not work/respond to touch often. I have video of this happening, unable to upload footage to this complaint. Can provide if necessary. -Per the service dept at Tyrone Ford Dealership, the O2 sensor is on along with several other codes regarding this issue. This is a manufacturer’s defect, not a user error. It is a safety concern and is not something the consumer should be held accountable to pay for/fix. This is poor craftsmanship on Jeep’s part and needs resolved on their dime, not a single mother’s.

GOING INTO A TURN OIL LIGHT FLASHED BRIEFLY AND CAR COMPLETELY SHUT DOWN MID TURN THIS HAPPEND 2 TIMES IN A MONTH I HAVE PREVIOUSLY LOGGED A COMPLAINT WHERE THE START STOP DID A SIMILAR SHUTDOWN IN MIDDLE OF DRIVING THIS IS EXTREMELY DANGEROUS THE ISSUE IS ALL OVER THE FORUMS ON JEEP SOMEONE WILL DIE AS A RESULT OF THIS AND NOTHING IS BEING DONE ITS A REAL LIFE SAFTEY ISSUE!!!

2019 jeep compass, 65k miles Car started having misfires while accelerating and decreasing speeds.It stayed pretty consistent at all speeds! Shortly after the car overheated and stated coolant temperature too high. Had it diagnosed and it was confirmed oil is mixing in with the coolant meaning blown head gasket and more than likely engine rebuild/new engine. All regular maintenance has ALWAYS been done. It is absolutely unacceptable that so many people are reporting this same exact issue and nothing is being done. Every other comment is someone stranded or the vehicle has shut off while driving, for the ones whose engine hasn’t failed they are on the verge of doing so. The investigation into this needs to be reopened, how is this not a major safety concern with an obvious engine defect. Is it gonna take several bad accidents, or worse a death ? This needs to be addressed immediately.

It appears to be the Body Control Module that gave out. While driving home in the evening from work, the vehicle stopped accelerating beyond 20 mph. Further, the passenger windows stopped working, as did exterior tail, emergency, and turn signal lights. The dealer was unable to directly confirm that the BCM was the problem, however, it was confirmed the problem was not fuse, battery, or engine related. No inspection of the component or vehicle to date. No warning lamps or messages appeared. It was raining outside, the vehicle started as normal, and moved as normal for approximately five minutes, then suddenly the vehicle stopped accelerating forward placing myself and others in harm's way.

I was driving to work at about 4:30am and was stopped at a stoplight. When the light turned green I tried to accelarate and the engine stalled. The engine temperature warning light came on. I waited a few minutes and the vehicle started right up.

The contact owns a 2019 Jeep Compass. The contact stated that while reversing from the driveway, the back-up camera failed to operate normally. The Uconnect system became disabled, which caused other navigational functions to fail to operate as needed. No warning light was illuminated. The manufacturer was notified of the failure and offered to update the software, but at the owner's expense. The vehicle was not diagnosed or repaired. The approximate failure mileage was 47,000.

I am submitting this formal complaint to report a serious and dangerous safety defect involving the auxiliary battery system in the 2019 Jeep Compass. Without sufficient warning, my vehicle suddenly lost power and shut down while driving in traffic due to auxiliary battery failure. This failure caused a loss of propulsion and significantly reduced vehicle control, leaving me vulnerable in active traffic with little to no time to safely react or pull over. This situation could easily result in a severe accident, serious injury, or loss of life. What makes this issue especially alarming is that this is not an isolated incident. There are thousands of documented complaints, forum posts, and consumer reports online describing the exact same failure pattern in the 2019 Jeep Compass. Many drivers report sudden stalling, warning lights appearing too late to prevent shutdown, and complete loss of power while driving at speed or in intersections. A vehicle that can unexpectedly stop in traffic due to a known battery system defect presents a catastrophic safety risk. The lack of adequate warning or fail-safe design places drivers, passengers, and surrounding motorists in immediate danger. This is particularly concerning given the widespread nature of the issue and the absence of an effective recall or permanent corrective action. Something must be done before someone is seriously injured or killed. I urge immediate investigation, accountability, and corrective measures- including a recall- before this defect results in a fatal accident. This defect undermines basic vehicle safety expectations and should be treated as a matter of urgency.

My2019 Jeep Compass has a software problem with the radio in the dashboard. The screen is sometimes freezing.it is affecting my remote start,the screen turns black,then flashes vertical and horizontal lines.at times it shows octagon shapes ,altering settings,and losing all functionality.

While driving my Jeep Compass's emergency parking brake engaged on its own. I thought I was hit by another vehicle since it was so abrupt. I was able to disengage it after several minutes and as I turned my hazards on and drove home, the emergency brake engaged again on its own. This was a major safety issue and after getting the vehicle home, I was able to call and get it into a mechanic who was unable to find a code stored for the issue. He recommended I take it to a Jeep Dealership as they have softwares to run for the computer. The jeep dealership only was able to locate a code to replace the starter and replaced the starter but are unable to determine the issue for the e brake, unable to duplicate it, and are unable to tell me the Jeeps emergency brake won't turn on again on its own. I reached out to Jeep Cares on a jeep compass forum and was called by a representative who told me Jeep is aware of a rising number of people with the exact same issue as I stated.

My Jeep says it’s going to shutdown to pull over somewhere and cut off car. If we pull over in time, restarting car has solved problem until next time it decides to occur. Multiple times the car has shut off with me driving down road and I have no control over the vehicle. Plugged up at O’Rileys and AutoZone. Diagnostic referred to voltage surge with battery and the ABS. I took it to a local mechanic that has a higher quality diagnostic machine. It won’t recognize my Jeep. We tried it multiple times on two different days.

Rear back up camera goes to blue screen randomly. Uconnect system frequently freezes and is unresponsive. It has in the past attempted to dial 911 and I couldn't cancel it . It did not go through because my phone is not connected but it is still an issue.

Three times since 8/2025 the vehicle flashed a “coolant temperature too high” warning despite the gauge reading normal and no check engine light. Coolant reservoir was at appropriate line. This immediately caused the vehicle to enter limp mode after idling in the drive thru. The vehicle remained in drive with full power but would not allow me to drive or shift to park until i turned the vehicle off. It would restart and allow me to drive. The 4th incident happened 12/13/25. I was at a red light, idling, and when green light came my vehicle flashed the coolant temperature warning and would not allow me to drive. I was stuck in traffic for 5 mins and had to shut my car off to be able to drive. Thankfully in this situation the person behind me was paying attention and did not slam into me. I recently had the main battery replaced. On my way home last night the warning flashed and my car abruptly went into limp Mode while I was actively driving in busy traffic. Thankfully it did not stall and I was able to turn right into a business parking lot. The last two situations could have resulted in accidents and / or injuries and should not be looked over.

The contact owns a 2019 Jeep Compass. The contact stated that while driving at an undisclosed speed, the engine overheated, and the coolant hot warning light was illuminated. The contact stated that on several occasions, the vehicle was pulled over and allowed to cool down, and then coolant was added. The vehicle was taken to the dealer, where it was diagnosed and determined that a cylinder had failed, and that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 141,000.

my daughter hit a deer and had her 3year old daughter in the back seat and the seat belt come unhooked my grandbaby could have gotta hurt

The Electric throttle body malfunctioned and as a result the vehicles battery completely died, the vehicle was reported not going over 45mph and the break pedal was not going down and not starting the vehicle. After vehicle was stated "it felt unsafe to drive", the problem was confirmed by a vehicle code scanner. Dashboard was lit up like a Christmas tree.

Car will intermittently get a message saying coolant temp high and the vehicle completely shuts down. It takes about 30 seconds before it is able to be restarted and is able to drive again. It appears to be related to the start/stop feature, because that is the only time we see it. It can happen within one mile of driving from home, so the vehicle isn't even up to full temperature. I have replaced both the primary and AUX batteries, the issue remains. The coolant level is fine. I took it to the dealer a couple weeks ago and they found no trouble and did a coolant flush, but the issue happened again today. My main issue with this is that the vehicle is my [XXX] daughters car and I don't want something to happen when she is on a busy road with drivers going 50 mph or more. I have read online and it looks like several people are experiencing this problem. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

On several occasions, the check engine light comes on, the temperature gauge goes all the way up and it states “coolant temperature too high” before the car powers off. I had taken the car to a mechanic who said that it was a sensor issue and replaced the sensor. It has continued to happen on a regular basis while I’m driving. I have contacted Jeep and have an Appointment for them to “assess” the car. This is beyond dangerous, has happened while driving on the highway, and I see that it’s happened to other compass owners as well. Something needs to be done to address this before someone gets killed

Touch Screen radio is selecting items on its own including altering vehicle settings and making phone calls.

Without warning the vehicle lost power while driving and stopped completely. After waiting a few minutes I was able to get it started again.

When the auto shut off is engaged when I come to a stop light or stop sign the engine will shut off but will not restart. Have brought the car into the dealership and they say they can not recreate the issue. This is the fourth time this has happened with the car - I am reporting the most current event.

The contact owns a 2019 Jeep Compass. The contact stated that while driving at an undisclosed speed, there was an abnormal sound coming from underneath the vehicle. The contact stated that the sound increased while accelerating to 25 MPH. The contact decelerated to 15 MPH and drove to the residence, where the contact inspected underneath the vehicle. The contact stated that he was an independent mechanic and noticed that the frame was detaching from the vehicle. The vehicle was not repaired. The dealer and the manufacturer were not notified of the failure. The failure mileage was approximately 21,000.

ABS light came on, took to mechanic, was advised he needed to order part, picked up vehicle while waiting for part to come in. While driving to work was using cruise control and put on my brakes and had no brakes, I ended up rear ending into another vehicle. Causing extensive damage to my car.

traveling approximately 45-50 mph on two lane road (speed limit 55...had just accelerated from a 4 way stop) I had only been on the road leaving my residence for about 7 minutes. the display showed the temperature gauge rise all of the way to the top, the error message stating "high coolant temperature' (along those lines) and the car jerked enough to cause a decrease in speed. I was almost rear ended. This is a dangerous issue. Ive looked at several forums where they were reported (hopefully to NHTSA as well) to dealers and they had not found a reason yet. batteries (aux and regular) were replaced last fall. PLEASE tell me it wont take someone getting seriously injured for something to be done.

My 2019 Jeep Compass (VIN: omitted per instructions) experienced a serious powertrain issue where coolant leaked into the transmission, causing overheating and vehicle failure. The car became inoperable without warning at 74,000 miles. There were no prior signs or symptoms. A certified Jeep dealership confirmed a mechanical failure involving a faulty internal part that allowed transmission fluid and coolant to mix. Jeep denied full coverage despite it being a known issue among other owners. This is a significant safety risk, especially if the vehicle were to fail while driving. I am the original owner and the vehicle has been well-maintained with no accidents. A case was filed with Jeep, and a partial repair discount was offered, but the out-of-pocket cost is still unaffordable. This defect needs to be addressed as it renders the vehicle unreliable and unsafe.

The contact owns a 2019 Jeep Compass. The contact stated that while starting the vehicle, the air bag warning light illuminated. The dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 109,387.

Whining noise coming from the front passenger side (POWER TAKEOFF UNIT). Raises rpm’s and makes noise at around 50 mph.

I pulled into a parking space, shifted the Jeep from drive to park and the drivers side curtain airbag deployed. The Jeep was parked and not moving.

Batteries are constantly draining causing multiple failures with no warning such as hill assist, traction control, abs, steering, brake, 4 wheel drive and turn signal lights. I have had to replace both batteries every year since purchasing the vehicle. Date is happened is the most recent event. This happens yearly. The car will start violently shaking and loud clunking

This has happened three times in the last 4 months. There is no pattern, rhyme, or reason to understand why this happens. Today, while driving on the interstate at approximately 60mph, My 2019 Jeep Compass (80k miles) jerked violently and displayed the “Engine Coolant Temp High” warning message while the temperature gauges spiked. I coasted off to the shoulder. This could have caused an accident.

The contact owns a 2019 Jeep Compass. The contact stated that the rearview camera displayed an image while the vehicle was in reverse(R); however, after the contact had shifted to drive(D), the rearview camera image was still displayed. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic to be diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was unknown.

I’ve been experiencing persistent issues with my car’s coolant system. In January, they replaced the hose connected to the coolant reservoir, but within 30 days, I received another overheating warning. When I brought the car back, I was told that the coolant reservoir needed to be replaced, and now I’m facing the same problem for the third time. This situation raises serious safety concerns because my car isn’t alerting me when it’s overheating. It appears that either the thermostat is faulty or it wasn’t properly replaced and checked during the repair. I requested to speak with a manager to escalate the issue, but they refused to provide any contact information.

The car flashed an error code "Coolant temp too high" and the engine shut down while I was entering the parking lot of my son’s school. The car froze up, but then turned itself back on. The coolant temperature was normal. I’ve been terrified to drive ever since.

The car flashed an error code "Coolant temp to high" and shut the engine down while I was entering the on ramp to the expressway. The car stalled in the middle of the lane. The coolant temp was normal and not high. I was able to restart the car and had no issue for rest of the drive. I checked my coolant levels and everything is normal. This again happened the next day in my neighborhood thankfully. The code flashed and the engine immediately shut down. There was little to no time to react. My fear is this will happen again when my daughter is driving.

every time i turn on the car the parking brake is on and it also turns on while im driving and it causes the car to stall while in motion.

I was driving normally down the street and the car suddenly shut itself off and a warning light came up that said something like "coolant high" and then it lost all power. after 5-10 seconds, everything came back on as normal. this has happened approximately 20 times in the last 2 years. I took it to the Jeep dealership and they tried to pull codes to see what was happening and they state that they cannot figure out what is wrong with it because it is not pulling any codes for that.

The contact owns a 2019 Jeep Compass. The contact stated that the U-Connect system touch screen had been engaging vehicle functions unintendedly. The contact stated that the system engaged the heating system, the braking mode system, and other unknown functions while driving. The message "Unable to Engage Service Brake Mode While Driving" was displayed. The dealer was notified of the failure, but the contact was unable to schedule a service appointment because the call was disconnected. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 106,000.

I am submitting this complaint regarding my 2019 Jeep Compass, which suffered catastrophic engine failure at only 50,000 miles despite regular maintenance and timely oil changes. The vehicle has been well-maintained, with all scheduled oil changes performed on time using the recommended oil and filters. Despite this, the engine experienced a dropped cylinder, leading to total failure and requiring a full engine replacement. The manufacturer, Jeep (Stellantis), refuses to cover the repair, stating that the vehicle is just outside its 5-year/60,000-mile powertrain warranty due to the time limit. However, engine failure at only 50,000 miles is highly premature and raises concerns about possible defects in the engine design, materials, or assembly. Given that many modern engines last well beyond 100,000 miles with proper maintenance, I believe this failure may indicate a widespread manufacturing defect that could pose safety risks to other Jeep Compass owners. If the engine fails unexpectedly, it could cause loss of power while driving, creating a serious hazard for drivers and passengers. I request that the NHTSA investigate whether other Jeep Compass owners have experienced similar premature engine failures and determine if this issue requires a recall, extended warranty coverage, or manufacturer accountability. Jeep should not be allowed to avoid responsibility for major engine failures in vehicles with such low mileage. Safety Concerns: •Unexpected engine failure can lead to sudden loss of power, increasing accident risks. •If this issue is widespread, other Jeep Compass owners could face similar failures without warning. •The manufacturer should be held accountable for defects leading to premature catastrophic failures. I urge the NHTSA to investigate this issue and determine if a recall or extended coverage program is warranted to protect consumers from unexpected and costly failures.

When I exited my car to enter my workplace on January 27, 2025, I noticed the radio had not turned off, which was unusual. I re-entered the car, turning the ignition on and off, hoping to shut the radio down. However, when I attempted to start the car, it made stalling noises, and would not turn on. After several attempts, the car turned on but the temperature gauge soared, and an error message about high coolant temperature appeared, causing the car to shut down immediately. I called my husband, who suggested waiting a few minutes before trying again. Fortunately, the car started, and I went into work, advised by my husband not to touch it until it was time to leave. Later, I drove directly to the Jeep dealership. Two days passed, and they dismissed the issue, unable to replicate it. Online research revealed this is a recurring problem with this model, raising my fears of the car shutting down unexpectedly in risky situations like driving on the highway.

When starting my 2019 Jeep Compass an error message stated "coolant temperature high" and "service brake system." It then sputtered and shut down. I waited a minute and then restarted the vehicle. There was a lag for the car to start and then it went back to normal and no codes were present.

My Uconnect screen has distortion and can't view rear camera when backing up. I feel this is a safety feature that many people are having since I see people trying to repair on the Interweb. I feel manufacturers should cover anything safety for an extended period compared to regular warranty items. Thank you [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Stopped at stoplight. Engine start/stop was selected on and stopped engine per usual. Released brake and engine didn’t restart leaving vehicle un-powered in traffic. Shifted to park. Let vehicle recycle on/off power a few times. Engine was able to be restarted several minutes later. This happened before ~1 year ago and dealer replaced aux battery and torque sensors but couldn’t replicate failure and never disclosed any actual fault found.

The radio became scrambled and it is malfunctioning. it puts others at risk due to rear camera not working control of heated seats and steering wheel ect. i have read multiple reports of others who have had the same issue

On 4 separate occasions over a 5 day period, the electronic parking brake system spontaneously engaged. This caused the vehicle to lose power and slow until it came to a complete stop/stall. The EPB indicator was displayed on the dash. I tried several courses of action to resolve the issue including putting the car in park, attempting to disengage the EPB as well turning the vehicle off and on again. This issue presents itself with no prior warning. Fortunately, I was not highway driving during any of the mishaps. I was able to coast to the side of the road or to a parking lot safely. This issue presents itself a dangerous issue that other Jeep Compass owners are also experiencing with seemingly no true resolve from the Jeep manufacturer.

The screen that shows the radio, backup camera, car play etc is 2/3 blank. It has been going out for over a month but now is just out all together. I did grow up in the era where you didn't have backup cameras however the way these new cars are made and all the blind spots, it makes it more difficult to backup without the assistance of the rear view camera. I saw on the national news last week that Jeeps 2020 and newer were recalled but I believe the recall should also include 2019. When I googled it, you tube says the entire screen needs to be replaced which can cost at least $500.

Steering wheel feels like is almost completely detached. Every time we turn it sounds like it will break. This car is only 72k miles and the steering wheel should be working properly. There is a recall for this same issue for Jeep Cherokees for the same year as my Jeep Compass. This is a safety issue and very expensive to repair. Please help!

I was driving my 2019 Jeep Compass Trailhawk and had just started to accelerate when my car showed a warning light for "High Coolant Temp." The car subsequently lost all engine power and immediately initiated my parking brake. The car was stopped in the middle of the roadway, posing a serious danger risk to myself and other drivers. Had this occurred 30 more feet, I would've been in the middle of a railway crossing. After a few seconds, the temperature indicator returned to normal, though the car still had no power. I had to restart my car two times, then the issue was temporarily resolved and I was able to drive back to my house.

The contact owns a 2019 Jeep Compass. The contact stated that while driving on several occasions at various speeds, the vehicle lost power with the check engine and fuel warning lights illuminated. The engine failure, check engine, transmission, engine oil, and alignment messages were displayed. Additionally, the doors locked and unlocked, and the vehicle went into LIMP Mode and then stalled. The vehicle was restarted after 30 minutes, and on the second failure, the vehicle restarted in approximately 10 minutes. The vehicle was towed to a dealer, and the contact was advised to take the vehicle to the Jeep dealer for assistance. The vehicle was then taken to a dealer, where it was diagnosed that there were multiple communication errors and that the software needed to be reprogrammed. The vehicle was repaired, but the failure reoccurred a month later. The vehicle was then taken to an independent mechanic, where the failure could not able to be replicated. The manufacturer was notified of the failure. The failure mileage was 31,586.

Within a period of three weeks, I received two alarming messages that appeared suddenly on the dashboard, "Pull over now, engine will turn off soon." The first instance happened as I was driving on I-80 East going about 70 mph, while towing a teardrop trailer. Fortunately, there was a rest stop ahead and I was able to pull over safely. After 30-45 minutes, I turned the ignition on, the message wasn't there, so I was able to get back on the interstate and drive home. The second incident happened while I was exiting a parking lot, trying to merge onto the main thoroughfare. Had the car towed to Jeep dealership. Car would not start when tow truck driver was trying to remove car from tow bed. Tow truck driver used a portable battery charger to start engine up. Jeep dealership replaced the secondary battery that is connected to the start/stop feature, but when they test drove it, the car's power turned off again. Apparently, the main battery (which was replaced a month or so before by another company) was not installed properly. When that adjustment was corrected, the car was test driven a second time, and has been running fine. However, yesterday I read that 64,000 2017-2019 Jeep Cherokees are being recalled due to loss of power. It made me question whether the battery issue I experienced is really the culprit of why my engine turned off or if there's something else that I should be aware of.