2020 Jeep Gladiator Complaint Log

MY GLADIATOR STEERING IS NOT ABLE TO TRACK STRAIGHT. AND THERE IS CONSTANT PLAY AT ALL SPEEDS. IT HAS BEEN TO THE DEALER 3 TIMES FOR REPAIR AND DEALER HAS BEEN UNSUCCESSFUL AT FIXING STEERING PLAY. MY TRUCK WAS OUT OF ALIGNMENT FROM THE DAY I PURCHASED IT, CHRYSLER ESCALATED MY CASE AND THEN A NOTICE SAYING MY CASE HAS BEEN CLOSED. AND THERE IS NO RESOLVE FOR MY STEERING ISSUE.MY NEXT STEP IS TO DISCUSS WITH LEMON LAW ATTORNEY.

TRUCK WONDERS WHEN WHEEL IS STRAIGHT . BEEN TO THE DEALER TWICE TO HAVE IT FIXED ,. THEY DID NOTHING

2020 GLADIATOR PURCHASED AUGUST 30. HAVE BEEN TO THE DEALER EVERY WEEK SINCE TO DISCUSS STEERING FREE PLAY AND WANDERING ON THE ROAD. I WAS TOLD IT WAS MANUALLY ADJUSTED AND ALIGNED AND THAT IS ALL THEY CAN DO. THEN TOLD, WHEN I ASKED FOR DOCUMENTATION/SERVICE RECORDS (WHICH TOOK 7 WEEKS TO GET) THEY SAID NOTHING WAS DONE BECAUSE FCA HAS NOT GIVEN THEM ANY INFORMATION. TRIED ANOTHER DEALER. THEY AGREE, STEERING IS LOOSE, BUT HAVE NO TSB FROM FCA SO THERE IS NOTHING THEY CAN DO. THIS WILL BE VERY TRICKY TO DRIVE ON SLIPPERY MICHIGAN ROADS. THIS IS UNACCEPTABLE IN A NEW JEEP OR ANY NEW PRODUCT.

MY JEEP GLADIATOR OVERLAND MODEL HAS ALWAYS HAD AN ISSUE WANDERING ON THE ROAD AND PULLING TO THE RIGHT, EVEN AFTER AN ALIGNMENT. JEEP HAS ISSUED A TSB 08-074-20 AND I HAVE CALLED ROCKIE WILLIAMS JEEP IN MT JULIET, TN. THEY HAVE SAID THIS DOESN'T APPLY TO MY JEEP EVEN THOUGH I DEFINITELY HAVE THE STEERING BOX PART #68418449AE THAT SHOULD BE REPLACED WITH PART #68507576AA PER THE TSB.

MY GLADIATOR NEEDS CONSTANT STEERING CORRECTION TO GO STRAIGHT. STEERING IS LOOSE AND THE GLADIATOR IS CONSTANTLY WANDERING RIGHT TO LEFT.

JEEP HAS LOOSE STEERING GOING STRAIGHT DOWN A ROAD . BEEN TO TWO DEALER TO HAVE CORRECTED AND NEITHER COULD CORRECT ! VERY UNCOMFORTABLE WITH THIS CONDITION !

I NOW HAVE OVER 5,000 MILES ON MY NEW JEEP JT. SINCE DAY ONE THE STEERING HAS BEEN SO SLOPPY ABOVE 10MPH THAT I OFTEN WANDER OUT OF MY LANE. THE DEALER SAID THAT THIS WAS A "JEEP THING" AND GET USED TO IT. I CURRENTLY OWN 9 JEEPS, THE OLDEST BEING A 1967 KAISER. THIS IS NOT A "JEEP THING". ALL OF MY OTHER JEEPS DRIVE NORMALLY. THE DEALER DID SAY THAT THE NEW ELECTRIC POWER STEERING PUMP WAS PROBLEMATIC AND THAT A $600 BETTER STEERING STABILIZER MIGHT HELP. I ALSO OWN 47 VINTAGE MILITARY VEHICLES AND NOT ONE OF THEM STEERS AS POORLY AS THIS NEW JEEP GLADIATOR. JEEP IS NOT GOING TO FIX THIS UNTIL PEOPLE DIE.

THE DEAD ZONE IN THE STEERING WHEEL IS FAR GREATER THAN WHAT JEEP CLAIMS IT IS. THE STEERING WANDERS OR PULLS. THE DEALERSHIPS REFUSE TO DO ANYTHING BECAUSE 'ITS A JEEP THING'. NO ITS NOT. ITS A DEATH WISH THING. THE PROBLEM IS EITHER IN THE STEERING BOX OR THE TRAC BAR. BUT JEEP WONT FIX IT BECAUSE IT WOULD BE TOO EXPENSIVE.

ONE OR MORE OF THE SUSPENSION KITS SOLD BY ROCK KRAWLER USED INFERIOR MATERIALS IN THE CONTROL ARM BUSHINGS THAT WILL BREAK DOWN WITH THE USE OF HYDROCARBONS (GREASE) CAUSING SLOP/PLAY IN THEM WHICH COULD CAUSE ERRATIC AND OR LOSS OF STEERING CONTROL PARTICULARLY IN THE FRONT ARMS. THEIR ARMS REQUIRE THAT THEY BE GREASED PERIODICALLY AS ROUTINE MAINTENANCE. THEY DID NOT MAIL OUT ANY NOTICES TO THE CUSTOMERS THAT PRUCHASED THE DEFECTIVE ARMS BUT RATHER LEFT IT UP TO THE CONSUMERS TO FIND OUT ON THEIR OWN. THEY HAVE A VIDEO ON YOUTUBE AND A LINK ON THEIR WEBSITE IN REFERENCE TO A TSB #2 BUT UNAWARE CUSTOMERS MAY BE IN JEOPARDY WITH THE SAFETY OF THEIR LIVES OR OTHERS. THE BUSHINGS AS THEY STATE WERE SUPPLIED BY DAYSTAR. HERE IS A LINK TO THEIR WEBSITE LISTING THE TSB'S: HTTPS://ROCKKRAWLER.COM/TECHNICAL-SERVICE-BULLETINS/

STEERING LOOSE. SEVERAL DEGREES OF 'PLAY' IN STEERING WHEEL. VEHICLE WANDERS ON THE ROADWAY. CONDITION INCREASES AT HIGHWAY SPEED. VEHICLE WAS TAKEN TO DEALERSHIP, WAS CONFIRMED EVERYTHING WAS WITHIN SPEC, AND CONDITION STILL PERSISTS.

Instrument cluster gauge panel. It doesn't work, and other gladiator models have been recalled for the same issues. Issues with radio, have taken it in many times for same issues and nothing changed, wiring doesn't work properly under seats and on driver door. The green busbox was faulty from factory, can't have glove box in due to interfering with wires behide it.

THE JEEP WANDERS AT HIGHWAY SPEEDS WITHOUT MOVING THE STEERING WHEEL. I HAVE TO CONSTANTLY MAKE CORRECTIONS JUST TO STAY IN MY LANE AND OUT OF OTHER LANES OF TRAFFIC. SEEMS SUPER SQUIRRELY WHEN THERE ARE HIGHER WINDS. ALSO, THERE SEEMS TO BE A LOT OF PLAY IN THE STEERING WHEEL MEANING THAT I CAN TURN THE WHEEL AN INCH/INCH AND A HALF AND THE TRUCK WILL NOT RESPOND WHILE DRIVING AT SAY 45MPH. NOT A VERY FUN DRIVING EXPERIENCE ESPECIALLY ON LONGER TRIPS. WIFE REFUSES TO DRIVE IT. I'VE HEARD OF OTHER PEOPLE HAVING THE SAME PROBLEMS AND COMPLAINING TO DEALERSHIPS, BUT DEALERSHIPS SAY, "IT'S A JEEP AND IT'S SUPPOSED TO DRIVE THIS WAY." VERY UNSAFE AND IT'LL BE A SHAME WHEN PEOPLE START DYING FROM THIS ISSUE BECAUSE FCA DIDN'T WANT TO FIX THIS.

TL* THE CONTACT OWNS A 2020 JEEP GLADIATOR. WHILE DRIVING APPROXIMATELY 65 MPH, THE FLOOR PANEL ON THE FRONT DRIVER'S SIDE BECAME SO HOT THAT IT BURNED THE BOTTOM OF THE DRIVER'S FOOT. THE CARPET ON THE FLOOR PANEL WAS REMOVED AND THERE WAS A WARNING NOT TO REMOVE THE CARPET BECAUSE THE EXHAUST SYSTEM RUNS UNDER THAT SIDE OF THE VEHICLE. THE CONTACT STATED THAT THE WARNING LABEL WAS NOT VISIBLE UNLESS THE CARPET WAS REMOVED. THE VEHICLE WAS TAKEN TO LITHIA JEEP DODGE (2229 KING AVE W, BILLINGS, MT 59102) WHERE IT WAS DIAGNOSED THAT THE VEHICLE WAS PERFORMING ACCORDING TO STANDARDS. THE MANUFACTURER WAS CONTACTED VIA EMAIL. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 3,000.

TRUCK FEELS LOOSE WHEN DRIVING DOWN THE HWY ,LIKE THERE IS PLAY IN THE STEERING BOX. HAVE HAD IT BACK TO THE DEALER OVER 3 TIMES AND IT STILL DOES THE SAME THING. IT FEELS UNSAFE TRYING TO DRIVE DOWN THE ROAD, MY WIFE AND DAUGHTER WILL NOT DRIVE IT. THEY SAY IT'S TO HARD TO STAY IN THERE LANE. THE TRUCK HAS DONE THIS SENSE I BOUGHT IT.

WHILE DRIVING FOR ABOUT AN HOUR DOESN'T MATTER WHAT SPEED IT IS ALL OF THE SUDDEN THERE IS HOT AIR COMING IN FROM THE FRONT FEET SPACE BY THE PEDALS, YOU CAN FEEL IT IN PASSENGER SIDE ALSO. ( AC IS ON AND BLOWING COLD AIR AND THE RECIRCULATE BUTTON IS ON) UPPER VENT BLOW COLD AIR WHILE THIS HAPPENS. I HAD TAKEN IT TO DEALERSHIP TO TAKE A LOOK AT IT BUT THE COMPUTER DOESN'T SHOW ANYTHING SO IT HAS NOT BEEN FIXED. IN ALL THE YEARS I HAVE OWN A OTHER VEHICLES I HAD NEVER EXPERIENCED ANYTHING LIKE THIS SO THIS IS NOT NORMAL AND VERY UNCOMFORTABLE WHEN YOU ARE WEARING OPEN TOE SHOES. I ASKED DEALERSHIP TO DRIVE IT SO THEY CAN EXPERIENCE SO THEY WILL TAKE A LOOK AT IT AGAIN WHEN THE OTHER RECALL PART COMES IN. I NOTICE IT SINCE THE FIRST WEEK I TOOK OWNERSHIP.

ON MAY 08 2019 I PURCHASED A 2020 JEEP GLADIATOR . 2 DAY LATER MY WIFE AND I DROVE IT TO MYRTLE BEACH SC ROUGHLY 850 MILES. IMMEDIATELY WE NOTICED WHEN WE GO ON THE HIGHWAY THE WASHER FLUID WAS NOT SPRAYING MORE THAN 4 INCHES UP FROM THE BOTTOM OF THE WINDSHIELD. NEEDLESS TO SAY WE WERE LUCKY OUR TRIP HAD VERY LITTLE RAIN. WHEN WE ARRIVED BACK HOME I WENT INTO THE DEALERSHIP I BOUGHT THE JEEP FROM AND INFORMED THEM OF THE ISSUE. THE SPRAYERS WORK BUT ONLY UNDER 70 MPH 6 MONTH'S LATER I HAVE REPORTED IT SEVERAL MORE TIMES TO FELDMAN JEEP WOODHAVEN MI. I CONTACTED JEEP MULTIPLE TIME AND WAS TOLD UNLESS A NEW PART COMES OUT THERE IS NOTHING THEY CAN DO. THE WASHER FLUID NOW DOESN'T WHEN DRIVING AT SPEEDS IN THE 50'S AND 60'S NOW. I LIVE IN MICHIGAN AND BASICALLY HAVE TO AVOID ANY ROADS WITH SPEED OVER 50 MPH TO BE ABLER TO SAFELY DRIVE MY JEEP.

My vehicle has a 3.6 pentastar engine. Around 60000 miles the engine developed a noticeable tick. Now the engine has multiple cylinder misfires, is leaking oil all over the engine compartment and causing issues with other electronic components (wheel speed sensors, power steering, electronic shifting, brake lights) Upon research I found this is to be a known issue with this motor. There apparently have been some associated recalls but I couldn’t find them. There are class action lawsuits as well

I experienced the blank dash cluster screen that was recalled on other models. Critical vehicle information is invisible without the screen