2020 Jeep Gladiator Complaint Log

Driver information cluster went blank. There are other complaints for this same item but recall does not cover my VIN.

The 7" Instrument Panel cluster's digital display has gone completely blank. I see that the 3.5" version has been recalled on some years but not the 7". At least with the 3.5" model there is an analog gas gauge and temperature gauge, with the 7" all this is digital. Currently the only way for me to know how much gas I have is to rely on the Siriusxm Guardian feature which links to an iOS app that occasionally updates status. Anecdotal evidence points to a number of individuals, especially in the 2020 jeep Gladiator, that have this issue.

The instrument panel cluster (IPC) display went blank and has not come back on. Similar to the description in recall number 24V652.

Gauge cluster went blank randomly, no prior warnings, it just went out while driving. It has been at the dealership getting worked on, in which they stated this is an issue they have seen with other jeeps. I find this to be a safety issue since you can't immediately view how much gas you have, miles in the car, speed while driving. It has not been inspected by any other entity other than the Opelika Jeep Dealership in Alabama.

There is already a recall for the 3.5" inch instrument cluster as seen here: [XXX] But there is definitely an issue with the 7" cluster as well. This just happened to me and you can see a bunch of other folks have complained about it with 7" [XXX] Looks like no one will warranty the 7" INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Vehicle shut off spontaneously. All dash lights lit up. No steering, Could not turn .was able to drift to side of highway and avoid being hit from traffic. Would not start for 10 min. After manny attempts finally started but could not shift into gear. Errors on the dash. Had to turn off and on a few times to get going again.

Cluster needs to be replaced mileage@ 116,630. Many other consumers have the same issue. However, no recalls have been issued.

The contact owns a 2020 Jeep Gladiator. The contact stated while driving 50 MPH, the instrument panel became inoperable. The contact was able to continue driving the vehicle. The contact stated that the failure was permanent. The contact related the failure to NHTSA Campaign Number: 24V652000 (Electrical System); however, the VIN was not included. Additionally, the contact stated that the front driver's side seat belt had failed to retract as needed and remained loose. The contact related the failure to NHTSA Campaign Number: 20V580000 (Seat Belts); however, the VIN was not included. The dealer was contacted, and an appointment was scheduled for a diagnostic test. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 74,000.

The 2020 Jeep Gladiator dash Cluster failed on January 28. 44,267 miles, off warranty of 3 years, 36000 miles. No off roading to date. Deemed unsafe to drive by dealer. Part through Chrysler has been "ETA'd" a month at a time, despite weekly updates. I believe this should be reported and investigated throughout the consumer purchases. No warning, driver display went black while driving down the interstate. No idea on gas level, had analog speedometer and RPM, thankfully, but I was 40 miles from my dealer. Manufacturer to date has not "inspected" my Gladiator. They only contacted the dealer to indicate they are "expediting" my part order. Vehicle is available for inspection. It has been sitting outside on the dealer lot since Jan 28, 2025. It was never subjected to the elements prior to this incident: always garaged.

My Instrument Panel Cluster went out about a week ago. I turned my jeep on in the morning and it was flickering and very hard to read. I found a recall for the same year, make and model as my Jeep Gladiator but my VIN is not included. This is a serious safety issue as most of the time I cannot see my speedometer or my other gauges. I cannot believe there is no recall. Our local dealership is quoting over a thousand dollars to repair when it is obviously an issue with the manufacturer.

The 7" Instrument Panel Cluster (IPC) began flickering constantly in January 2025 then stopped turning on altogether in May 2025. A similar issue led to safety recalls for Jeep Gladiators and Wranglers with 3.5" IPCs. This is much more concerning for owners with 7" IPCs, as these versions do not have analog temperature and fuel gauges. A dealership (Bayside King George, VA) first observed the flickering when test driving the vehicle after performing the last safety recall. I have not brought the vehicle back since the display stopped turning on because dealerships regularly charge ~$2,000 and hold the vehicle for an extended period to fix this with a replacement IPC. Losing the digital speedometer and ability to observe what speed the cruise control is set to, fluid temperatures, tire pressure, and battery voltage is very concerning, and it is puzzling why Jeeps with 7" IPCs, which are harmed more due to this fault, were excluded from this recall. While searching forums about this issue, it was apparent that this was a widespread issue for Wranglers and Gladiators with 7" IPCs.

The dash instrument cluster betweeen the speedometer and RPMs has went out and stopped showing any information. I can’t tell when I am locked into 4 wheel drive, how much gas I have or anything. It’s just a black screen.

The instrument panel cluster went out. I have no access to check engine lights, warnings, gas information, mileage, tire pressure or any critical information I need to drive safely.

The contact owns a 2020 Jeep Gladiator. The contact stated that upon starting the vehicle, the instrument panel became translucent, and shortly afterward the display turned on and off independently. No warning lights were illuminated. The local dealer was contacted; however, the vehicle was not diagnosed. The VIN was not under recall. The vehicle was not repaired. The contact referenced NHTSA Campaign Number: 24V652000 (ELECTRICAL SYSTEM); as a possible cause for the failure. The manufacturer was not notified of the failure. The approximate failure mileage was 50,000.

Instrument cluster has failed at random. No blown fuses etc. no misuse or incidents. Instrument cluster working as normal when started at driven at days start. Started vehicle for second time same day to depart location and instrument cluster completely black and not working. This issue has not fixed itself over time, and is not linked to any other issue causing such. Issue also has not been resolved as a new cluster is almost $500. Instrument cluster not functioning makes it very unsafe to drive as well as makes it impossible to see or find any vital information pertaining to the vehicles health and performance. I can no longer access fuel levels, engine/oil/transmission/etc. temperatures. Oil life, as well as not being able to reset oil life when/if oil is changed. With this issue I can not even see if check engine light is on or if receiving important safety message from vehicle. Also cannot see if vehicle is in 2H 4H N or 4L via dash. As well, but NOT limited to, I also cannot even access vehicles current mileage, and cannot even see battery voltage. My vehicle also is in desperate need of new tires, but because of this issue I cannot even replace them properly as I need cluster screen to make sure the accurate, proper and PRECISE tire size is imputed to vehicle to not affect vehicles performance and most importantly health. It’s ridiculous that their is currently a recall for such exact part, but only certain gladiators are supposedly “affected”. Yet, here I am, with a 2020 Rubicon Jeep Gladiator that has the EXACT issue and am being told my vehicle is not part of such recall.

Instrument panel cluster stopped working. Therefore, I do not know my speed, how much gas I have, if my car is in four-wheel-drive, tire, pressure, and many other notifications that are located in this instrument panel I went to CMA Jeep dealer in Martinsburg West Virginia, they did verify that this instrument panel cluster was the issue, but they said this my vin was not under the recall. I’m confused as to why there’s no recall on this particular vin when clearly its and issue, but other 2020 jeep gladiators there is a recall on this particular part. Why is my Jeep not part of this recall.

The vehicle instrument panel went blank and would not display any information.

My instrument panel has started flickering off and on and then goes blank. sometimes it will come back on but other times it stays blank. I know there's a recall on some of these but mine isn't one of them.

The contact owns a 2020 Jeep Gladiator. The contact stated while driving 50 MPH, the instrument panel went blank with the gauges including the fuel gauge displaying 0 before the lights turned off. The contact was able to continue driving the vehicle, and the vehicle was taken to a local dealer to be diagnosed. The dealer confirmed that the instrument panel was blank. The contact related the failure to NHTSA Campaign Number: 24V652000 (ELECTRICAL SYSTEM); however, the VIN was not included. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 49,000.

The contact owns a 2020 Jeep Gladiator. The contact stated while driving at various speeds, the instrument cluster was intermittently inoperable. The contact stated that upon restarting the vehicle, the instrument cluster turned on but displayed erroneous information on several occasions. Additionally, the contact stated that he had disengaged the engine Auto Start/Stop System; however, the system recently started to re-engage unintendedly while at a complete stop. The vehicle was taken to the dealer however, the failure could not be duplicated. The dealer informed the contact that the electronic system was functioning as needed. The vehicle was not diagnosed or repaired. The contact related the failure to NHTSA Campaign Number: 24V652000 (Electrical System); however, the VIN was not included. The manufacturer was notified of the failure and informed the contact that the VIN was not included in a recall. The failure mileage was approximately 48,000.

The Jeep cluster failed. There is not a recall on this unit. However there is a recall on others like mine.

Oil cooler leaking

- Instrument panel display failure - unable to read fuel gauge, speed, and important warnings/information from the vehicle - Have not taken to dealership at this time but shows as active Recall for my make/model/year 2020 Gladiator - Only shows black screen

The contact owns a 2020 Jeep Gladiator. The contact stated upon starting the vehicle, the instrument cluster was inoperable. The contact stated that the failure recurred while driving 60-65 MPH. The contact stated that the failure had been recurring intermittently. There was no warning light illuminated. The dealer was notified of the failure and an appointment was scheduled for diagnostic testing. The vehicle was not diagnosed or repaired. The contact related the failure to NHTSA Campaign Number: 24V652000(Electrical System); however, the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was approximately 78,600.

The instrument control panel is out and not showing any information on the screen to include speed and any warning messages that could be involved

* Instrument cluster screen went black *unable to see any safety lights, fuel, mileage or anything else displayed here. My Jeep Gladiator was not part of the recall 30B but should be.

Jeep Gladiator 7" instrument panel cluster (IPC) screen stopped working. This display shows vital vehicle information such as mileage, fuel level, engine temperature, battery voltage, tire pressure, and other important information. I believe this is a safety issue because of the fact that you have no idea how much fuel you have, which could lead to engine shutting off when fuel is empty. There were no warnings. No lights, buzzers, or any messages in the screen. There is an open recall on Jeep Gladiator and Wrangler models with the 3.5" IPC screen that stopped working (Stellantis recall #30B - issued Sept 5, 2024). My vehicle is a 2020 model with only 20,500 miles, and I am the original owner.

The contact owns a 2020 Jeep Gladiator. The contact stated while driving at an undisclosed speed, several unknown warning lights intermittently illuminated and then darkened. The failure occurred on several occasions. The contact researched and was made aware of NHTSA Campaign Number: 24V652000 (Electrical System) however, the VIN was not included. The vehicle was taken to a dealer where it was diagnosed and determined that the instrument cluster was experiencing internal errors and there was a short circuit. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was unknown.

Instrument cluster shorted and lost power. It is at the dealership. Unable to access vital vehicle information- speedometer, tachometer, fuel, mileage, etc. Other jeeps of similar year have been recalled Component is confirmed failed by dealership where the vehicle has been for the last month. No warnings.

Vehicle not working properly

Death Wobble at highway speeds between 72-75. Shaking hard at these speeds.

The contact owns a 2020 Jeep Gladiator. The contact stated while driving approximately 45 MPH, the instrument panel went blank. The vehicle was taken to a dealer where it was diagnosed and determined that the instrument panel needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 48,000.

The contact owns a 2020 Jeep Gladiator. The contact stated that while the vehicle was parked, while starting the vehicle, the contact became aware that the instrument panel was blank. The vehicle was not taken to a dealer or independent mechanic to be diagnosed or repaired. The contact related the failure to NHTSA Campaign Number: 24V652000 (ELECTRICAL SYSTEM); however, the VIN was not included in the recall. The manufacturer was notified of the failure but offered no assistance. The failure mileage was 82,422.

I was driving and my display screen started flickering then went black and now I can’t see any messages, speedometer or fuel level. I have not had it inspected by the dealership yet.

The digital instrument cluster on my 2020 Jeep Gladiator has been completely nonfunctional since late November 2024. This failure means I cannot see the odometer, digital speedometer, and all other vehicle status indicators displayed through the cluster. The problem has been confirmed by an authorized Jeep dealership, which has been unable to secure a replacement part due to a reported supply shortage. Jeep corporate has had this case escalated for months without resolution. As a result, I have been driving without these essential instruments for over 8 months, with no timeline provided and no workaround. In addition to the loss of fuel and mileage visibility (and potentially odometer functionality), I also cannot confirm whether the cruise control is active. This could cause potential safety risks during highway travel. There were no warning lights or error messages prior to the failure. The cluster simply went dark. The faulty component is still in the vehicle and available for inspection. Jeep is aware of the issue, and a case is currently open.

The instrument panel cluster has short circuited and failed preventing the display of critical safety information such as speed, fuel levels, and engine temperature, etc. This is the same issue that other jeep gladiators have a recall for code NHTSA recall 24V652, but the service department says my jeep that has the exact same issue is not covered. There was no warning and the dash went out while driving. Please add my vin to the list that should be on the recall so that I can have my jeep repaired by the manufacturer for the safety of everyone around me.

The contact owns a 2020 Jeep Gladiator. The contact stated while driving at approximately 60 MPH, the instrument panel darkened and became inoperable. No warning light was illuminated. The vehicle was taken back to the residence. A dealer was contacted; however, the vehicle was not diagnosed. The vehicle was not repaired. The manufacturer was notified of the failure and made the contact aware of NHTSA Campaign Number: 24V652000 (Electrical System); however, the VIN was not included in the recall. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 52,000.

The instrument cluster failed resulting in the batteries being drained. This resulted in the vehicle being unable to operate, start and inability to shift. This cause me to be stuck in the middle of traffic.

this 2020 Jeep Gladiator has repeatedly experienced the infamous Jeep Gladiator "Death Wobble" related to front steering component defects/failures/poor design. It creates a very hazardous driving condition. The local dealer, Hilltop Jeep in Richmond, and Stellantis declined to make repairs and instead left us on our own to get the needed repairs done at a local Jeep 4x4 specialist shop and the repairs cost ~3000+ dollars. Stellantis has refused to pay for the needed repairs.

Cruise control suddenly turns off. Clock spring issue with steering wheel. Buttons on steering wheel occasionally don’t work

Instrument panel with speedometer, gas gage and other components went black. It is available for inspection. My safety has been put at risk due to unknown conditions of vehicle through instrument panel. The problem has been confirmed by a dealer, I was initially told that it was just a "fluke" and it would never happen again, so it was not fixed. Now I find out there is a recall by Jeep, but my VIN number isn't involved. The instrument panel would initially blink and then it went completely black and stays that way.

On or round 11/03/2024 the instrument panel display experienced internal short circuit and all of the cluster gauges stopped displaying information and became blank. As such, the vehicle fail to comply the requirement of the Federal Motor Vehicle Safety Standard 101, "Controls and Displays." Have been setting at the Jeep dealership since 8:30 am, 11/07/2024. Thet say I can not drive the Jeep, and will not replace the cluster gauge until I pay $949.00 to order gauge. A vehicle protection plan I have will replace gauge with a rebuilt one...Have heard no information, when or if this will occur.

The contact owns a 2020 Jeep Gladiator. The contact stated while starting the vehicle, the instrument panel was inoperable. The vehicle was taken to an independent mechanic, and the contact was referred to the local dealer for assistance. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The contact related the failure to NHTSA Campaign Number: 24V652000 (ELECTRICAL SYSTEM); however, the VIN was not included in the recall. The failure mileage was 70,000.

The contact owns a 2020 Jeep Gladiator. The contact stated while driving at an undisclosed speed, the instrument cluster display failed to function as designed. The contact stated that the display screen was black. The vehicle was taken to the dealer where it was diagnosed with instrument cluster failure. The contact was informed that the instrument cluster needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 43,000.

The engine was loosing power and fuel economy declined. What was found is that the intake camshaft lobes worn down on the intake camshaft, passenger side. This issue has been has been found to be prevalent in many vehicles with this same 3.6 liter engine. Found online was also a class action lawsuit from Delaware that has been issued for this very defect.

The instrument panel cluster of my 2020 Jeep Gladiator went blank a few months ago. Therefore, my odometer, fuel gage and several other notifications were not visible. The recall Campaign Number: 24V652000 for the instrument cluster panel does not include my vin #. I am looking to be refunded for the $$ I already had to spend to fix this and not sure how to go about getting my vehicle included in this recall.

I have had the same issue with the cluster going out that is recalled on other units of the same year make and model. My entire cluster is dead and will not show any information. The current recall for this same issue should be expanded to cover my VIN as well.

Instrument cluster does not work. I cannot see oil levels, gas levels, speed (digitally), any warning lights, or miles on vehicle.

Instrument gauge panel shorted. Recall in affect 30B but my VIN is not affected or covered by recall. My vehicle has less than 33000 miles but is 4 years old so not covered in warranty. Dealership had to replace the instrument panel and is charging me 926.27 for parts and labor

The contact owns a 2020 Jeep Gladiator. The contact stated while driving approximately 65 MPH, the instrument cluster became inoperable and displayed a black screen. The cause of the failure was not yet determined. The local dealer and manufacturer were notified of the failure, but no assistance was offered. The failure mileage was 46,000.