2002 Jeep Grand Cherokee Complaint Log

WHEN I AM GOING SLOW AND TAKING A TURN I LOSE MY POWER STEERING WHILE I'M TAKING THE TURN. IT HAPPENS QUITE A BIT BUT THEN IT GOES AWAY AFTER I MAKE THE TURN

HELLO, I INVESTIGATE INTO A TRAFFIC ACCIDENT IN FRANCE INVOLVING A JEEP GRAND CHEROKEE YEAR 2002. THE REASON OF THE CRASH IS UNKNOWN. THE CAR CROSSED THE ROAD WITHOUT ANY REASON AND CRASHED INTO A WALL (THE DRIVER DIED IN THE CRASH). I WAS INFORMED THAT THIS VEHICLE COULD BE AFFECTED BY INADVERTENT AIRBAG DEPLOYMENT . I WOULD LIKE TO KNOW IF IT'S POSSIBLE TO KNOW THE REASON OF ORC DEGRADATION THAT YOU DESCRIBE IN THE REPORT # RQ14001 OF MAY 29, 2014? HOW TO DETECT THE ORC DEFECT AND HOW TO SEE IT? I WOULD TO KNOW IF THE ORC WORKED CORRECTLY OR NOT AND IF THE FRONTAL AIRBAG HAVE BEEN DEPLOYED BEFORE OR AFTER THE CRASH. THANK YOU FOR YOUR ANSWERS

TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V046000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE. PARTS DISTRIBUTION DISCONNECT.

TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V046000 (AIR BAGS) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. VIN TOOL CONFIRMS PARTS UNAVAILABLE. UPDATED 03/09/16*LJ

WHILE DRIVING THE ENGINE WILL SHUT OFF WITHOUT WARNING CAUSING A LOSS OF CONTROL OF THE VEHICLE. THE VEHICLE HAS A NEW BATTERY AND ALL ELECTRICAL FUNCTIONS OF THE VEHICLE WORK EXCEPT THE ENGINE. VEHICLE MAY RESTART AFTER A PERIOD OF TIME. THIS HAS HAPPENED AT ALL SPEEDS AND DRIVING CONDITIONS WHILE IN DRIVING LANES. CITY, HIGHWAY, INTERSECTIONS.

TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V046000 (AIR BAGS) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V046000 (AIR BAGS) HOWEVER THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE CONTACT STATED THAT THE AIR BAG WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHO DIAGNOSED THAT THE MODULE NEEDED TO BE REPLACED. THE FAILURE MILEAGE WAS NOT AVAILABLE. VIN TOOLS CONFIRMS PARTS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V046000 (AIR BAGS); HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 02/18/16*LJ UPDATED 02/22/16.*JB

TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. WHILE DRIVING AT 40 MPH, THE AIR BAG INADVERTENTLY DEPLOYED WITHOUT WARNING. THE CONTACT SUSTAINED BRUISES ON HER HANDS, BUT NO MEDICAL ATTENTION WAS REQUIRED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.

TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE AIR BAG WARNING LIGHT CONSTANTLY ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE AIR BAG CONTROL MODULE HAD FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V046000 (AIR BAGS). HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 142,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 03/15/16*LJ UPDATED 05/11/18*JB THE CONSUMER STATED THE ISSUE HAS BEEN RESOLVED ON 1/28/16. *TR

TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 15V046000 (AIR BAGS) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V046000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

THE HVAC SYSTEM HAS MANY FAULTY ISSUES WHICH DIRECTLY EFFECTS THE ABILITY OF THE DEFROSTER TO OPERATE PROPERLY IF AT ALL . THE BLEND DOORS AS WELL AS THE RECIRCULATING DOOR ARE DEFECTIVE. THE AIR DUCTS DO NOT BLOW EVENLY. THIS CAUSES THE INABILITY OF THE TEMPERATURE CONTROL UNIT TO EFFECTIVELY DEFROST THE WINDSHIELD WHILE DRIVING DOWN THE HIGHWAY.

MY CAR IS SUBJECT TO CHRYSLER RECALL R06, (NHTSA RECALL 15V-046), ISSUED JAN 27 2015 BECAUSE THE AIRBAGS COULD INADVERTENTLY DEPLOY WHILE DRIVING. HOWEVER IT'S NOW 9 MONTHS LATER AND NOTHING HAS BEEN FIXED BECAUSE THE "PARTS ARE NOT AVAILABLE." CHRYSLER WILL NOT EVEN SUPPLY A FIRM DATE THAT PARTS WILL BECOME AVAILABLE. WHY NOT?

TL* TAKATA RECALL. THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 06V119000 (ENGINE AND ENGINE COOLING) AND 15V046000 (AIR BAGS). THE PARTS HAD NOT BEEN SUPPLIED BY THE DEALER TO RECEIVE THE REPAIRS FOR LONGER THAN SIX MONTHS. THE MANUFACTURER WAS UNABLE TO PROVIDE A REASONABLE TIME FRAME TO SCHEDULE THE REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

TWO CONCERNS ADDRESSED: FUEL TANK RECALL: WHILE THIS AGENCY HAS COME TO AN AGREEMENT WITH FCA TO 'REMEDY' THE FUEL TANK EXPLODING, I BELIEVE YOUR AGENCY DID NOT TAKE INTO CONSIDERATION THE CONTRIBUTING FACTOR TO THIS TYPE OF INCIDENT. THE MANUFACTURER HAD INSTALLED A PROTECTIVE METAL ENCLOSURE SURROUNDING THE FUEL TANK MODELS FROM 1993 TO 2006. THE PROBLEM IS THAT THE TYPE OF METAL USED IS PRONE TO RUSTING OUT THAT A VAST MAJORITY OF THESE VEHICLES HAVE EXPERIENCED WHICH DURING A REAR END COLLISION EXPOSES THE PLASTIC TANK TO CRACK AND EXPLODE. AIR BAG RECALL: AGAIN OWNERS OF THE AFFECTED VEHICLES WILL HAVE TO WAIT MANY MONTHS FOR REPLACEMENT PARTS TO BE PRODUCED. THE ORIGINAL RECALL WAITING FOR PARTS, OWNERS HAD TO WAIT 12 MONTHS FOR DEALERSHIP TO OBTAIN PARTS.

WHILE DRIVING 70 MPH SOUTH ON INTERSTATE 5 IN CALIFORNIA MY 2002 JEEP GRAND CHEROKEE THAT I'VE OWNED FROM NEW SHUT OFF WITHOUT WARNING. THE JEEP NO LONGER RECOGNIZED THE KEY. THIS HAPPENED IN MODERATE TRAFFIC AROUND 10PM AND WAS ALMOST REARENDED BY A TRACTOR TRAILER THAT HAD TO MAKE AN ABRUPT MANEUVER TO AVOID ME. THIS WAS THE SAME KEY THAT CAME WITH THE CAR FROM THE FACTORY. THE JEEP HAS 160,000 ACCIDENT FREE MILES AND HAS ALWAYS BEEN MAINTAINED BY JEEP. THERE ARE NO OPEN RECALLS ON IT AND ALL OTHER RECALLS HAVE BEEN COMPLETED.

THIS RECALL HAS BEEN OPEN FOR SOMETIME NOW IS THERE A TIME FRAME THAT PARTS WILL COME AVAILABLE. ???

TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE SHOOK PROFUSELY. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE ALL FOUR BALL JOINTS, FRONT STEERING GEAR, ALL FOUR SHOCKS, ALL FOUR TIRES, AND BOTH REAR CONTROL ARMS WAS REPLACED. EVEN AFTER THE REPAIRS, THE CONTACT WAS STILL EXPERIENCING THE SAME FAILURE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 120,000.

TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V046000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 04/22/16*LJ UPDATED 04/26/16.*JB

TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A MANUFACTURER RECALL FOR THE TRAILER HITCH, THE DEALER WAS NOTIFIED AND INDICATED THAT THE FRAME AND TRAILER HITCH WOULD NEED TO BE REPLACED BEFORE THEY WOULD PROVIDE THE RECALL REPAIR. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED AND PROVIDED NO SOLUTION FOR LONGER THAN TWO YEARS. THE VIN AND FAILURE MILEAGE WERE NOT AVAILABLE.

BLEND DOORS BROKEN CAUSING NO HEAT TO DRIVER SIDE OF THE CABIN. IN WINTER DRIVING, AIR IS SO COLD IT CAUSES NUMBING OF THE DRIVERS FOOT AND LEG WHICH CAUSES DIFFICULTY IN MOVING FROM THE ACCELERATOR TO THE BRAKE. THIS CONDITION OCCURS UNDER ALL CONDITIONS, FROM START UP TO SHUT DOWN. THIS AFFECTS THE DRIVERS ABILITY TO RESPOND TO NECESSARY BRAKING CONDITIONS, ESPECIALLY IN EMERGENCY SITUATIONS. COST TO REPAIR CONDITION IS IN EXCESS OF $1200.00. RESEARCH IS THAT THIS CONDITION OCCURS TO THE MAJORITY OF VEHICLES WITH THIS MAKE, MODEL, AND WILL REOCCURS MULTIPLE TIMES IN THE VEHICLES LIFETIME.

TL* TAKATA RECALL. THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED AN INTERIM NOTICE FOR NHTSA CAMPAIGN NUMBER: 15V046000 (AIR BAGS). THE DEALER INDICATED THAT THE VEHICLE WAS UNABLE TO BE REPAIRED UNTIL THE MANUFACTURER SENT THE SECOND NOTIFICATION LETTER INDICATING THAT THE PARTS WERE AVAILABLE. THE CONTACT WAS UNABLE TO DETERMINE WHEN THE VEHICLE WOULD BE REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE VEHICLE LOST POWER AND THE DOORS WOULD NOT OPEN AUTOMATICALLY. IN ADDITION, THE WINDOWS WOULD NOT ROLL DOWN AND THE TRUNK WOULD NOT OPEN AUTOMATICALLY WHEN PROMPTED WITH THE KEY. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.

EVER SINCE I HAVE OWNED THE 2002 GRAND CHEROKEE VEHICLE THERE ARE TIMES WHEN THE STEERING BECOMES DIFFICULT WHEN APPROACHING A CORNER AND TURNING THE WHEEL.. IT DOES NOT HAPPEN ALL THE TIME. THE STEERING PUMP WAS REPLACED SEVERAL TEARS AGO BUT THE PROBLEM CONTINUES SPORADICALLY AFTER THE REPLACEMENT IT IS NOW HAPPENING MORE FREQUENTLY THIS IS A ACCIDENT WAITING TO HAPPEN I JUST WISH I WOULD HAVE REPORTED THIS SOONER

TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE AIR BAG WARNING LIGHT WAS ILLUMINATED FOR AN EXTENDED PERIOD OF TIME. ONE DEALER INDICATED THAT THE PART WAS NOT AVAILABLE BEYOND A REASONABLE TIME FRAME. THE CONTACT CALLED FOR WEEKS AND WAS NOT ABLE TO OBTAIN THE PART FOR A MANUFACTURER RECALL CONCERNING THE AIR BAGS. THE VEHICLE WAS TAKEN TO A SECOND DEALER WHO REPLACED THE PART FOR THE AIR BAG RECALL. THE AIR BAG WARNING LIGHT WENT OFF AFTER THE DEALER'S REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. WHILE DRIVING AT VARIOUS SPEEDS, THE AIR BAG WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V046000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 89,000. THE VIN WAS NOT AVAILABLE.

2002 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARDS TO PARTS NOT AVAILABLE TO REPAIR OCCUPANT RESTRAINT CONTROL MODULE FILTER CIRCUIT RECALL #12V-527. *SMD

TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V046000 (AIR BAGS); HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

LAST WEEK I RECEIVED A MAILER FOR THE N47 CUSTOMER SATISFACTION NOTIFICATION. IT ADVISED THAT MY BEST OPTION FOR COMPLYING WITH THE PROGRAM WOULD BE CALLING THE CUSTOMER CARE HOTLINE. I HAVE TRIED MANY TIMES, AT VARIOUS TIMES DURING THE DAY. THE RESPONSE HAS VARIED FROM "NO ANSWER" TO A RECORDING OF "WE ARE EXPERIENCING LONG WAIT TIMES", FOLLOWED BY NO ANSWER. THE VRU ALSO ADVISED REGISTERING ONLINE @ MYJEEPAUTO.COM. GOOD LUCK WITH THAT - ONLY A PAGE OF JEEP ADS AND CURRENT INCENTIVES APPEARS. THE MAILER ADVISES THAT PARTS WILL BE AVAILABLE SEPT. 15. WHY NOT ADVISE AS TO WHEN THE CUSTOMER CARE HOTLINE, OR WEBSITE, WILL ALSO BE ACTIVE - AND RESPONSIVE?

TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION ON NHTSA CAMPAIGN NUMBER: 15V046000 (AIR BAGS); HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE AIR BAG WARNING LIGHT REMAINED ILLUMINATED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V046000 (AIR BAGS) AND STATED THAT THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 119,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 03/10/16*LJ; UPDATED 05/02/18*JB

TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V046000 (AIR BAGS) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 02/05/16*LJ

I AM SENDING THIS CORRESPONDENCE AFTER HAVING HEARD ABOUT THE SAFETY RELATED DEFECT CONCERNING THE FUEL TANK SYSTEM INTEGRITY IN REAR-IMPACTS OR CRASHES IN CERTAIN JEEP PRODUCTS. I OWN A 2002 JEEP GRAND CHEROKEE THAT I PURCHASED NEW. MY 16 Y/O SON HAS DRIVEN THIS VEHICLE UNTIL NOW. I DO NOT FEEL THAT HE IS SAFE DRIVING THIS VEHICLE NOW BECAUSE OF THE FINDINGS IN YOUR INVESTIGATION. I CONTACTED CHRYSLER'S FCA RECALL INFO CENTER AND WAS TOLD THAT MY JEEP, WAS NOT A PART OF THIS RECALL BECAUSE, "YOUR REAR STRUCTURAL REINFORCEMENT IS BETTER THAN THE ONES THAT HAVE THE RECALL", (THE PERSON ON THE PHONE GAVE ME HIS ID #DC1571). I ASKED HIM EXACTLY HOW MY REAR STRUCTURAL REINFORCEMENT IS BETTER AND HE ADMITTED THAT HE DID NOT KNOW. I TOLD HIM MY FACTORY INSTALLED TOW HITCH DID NOT CUT IT AND THAT I WANTED HIM TO EXPLAIN THE DIFFERENCE IN MY VEHICLE AND THE ONES IN THE RECALL. HE COULD NOT ANSWER AND PROVIDED ME WITH THE CUSTOMER SERVICE PHONE NUMBER SO THAT I COULD FILE A COMPLAINT. INSTEAD I SENT AN EMAIL TO CUSTOMER SERVICE AND I SHOULD HAVE RECEIVED A RESPONSE WITHIN 24 HOURS. I AM STILL WAITING. CAN YOU PLEASE TELL ME FOR SURE IF YOUR AGENCY RECOMMENDED THAT THE CATEGORY THAT MY JEEP FALLS INTO,BE RECALLED & MEASURES TAKEN TO SOMEHOW ADDRESS THE ISSUE? I SAW THE TODAY SHOW ON NBC ON MONDAY MORNING AND IT SOUNDED LIKE THERE WOULD BE A SOLUTION AND CHRYSLER WOULD COVER THE COST TO FIX THE VEHICLES OR THEY WOULD HAVE TO OFFER OVER MARKET VALUE ON A TRADE IN FOR A DIFFERENT VEHICLE, OR BUY BACK CERTAIN VEHICLES. CAN YOU PLEASE PROVIDE ME WITH SOME ANSWERS. I COULD NEVER LIVE WITH MYSELF IF MY INACTION CAUSED HARM TO ONE OF MY CHILDREN OR SOMEONE ELSE THAT IS RIDING WITH HIM OR IN AN ACCIDENT INVOLVING THIS VEHICLE.CAN YOU TELL ME HOW MY VEHICLE IS SAFER THAN THE VEHICLES THAT WERE "VOLUNTARILY RECALLED" BY CHRYSLER?

AIR BAG LIGHT IS ON AND NEVER GOES OFF. WAS NEVER SENT ANY RECALLS ON MY JEEP AND ALSO ON THE GAS TANK RECALL NEVER ADVISED . HAVE A PROBLEM ON THE ELECTRICAL REAR LIGHTS

I HAVE NEVER BEEN NOTIFIED ON ANY OF THE RECALLS ON THIS JEEP AFTER LOOKING AT RECALLS AIRBAGS CAN DEPLOY WHEN DRIVING THEN SEE IN THE RECALL THIS EVENING ON THE NEWS.

SEVERAL MONTHS AGO, I HAD RECEIVED A MANUFACTURER SAFETY RISK RECALL LETTER IN THE MAIL. I THEN CALLED MY LOCAL JEEP DEALER TO REQUEST SERVICE TO FIX MY VEHICLE. NHTSA RECALL NUMBER: 15V-046, MANUFACTURER RECALL NUMBER: R06. THEY TOLD ME THAT THESE RECALLED PARTS WERE NOT YET AVAILABLE. THEY ALSO TOLD ME THAT ONCE THEY HAD BECAME AVAILABLE THAT THEY WOULD NOTIFY ME BY EMAIL TO SCHEDULE A SERVICE APPOINTMENT. I HAVE NEVER HEARD FROM THEM SINCE. I AM VERY CONCERNED FOR MY SAFETY AS WELL AS ANY PASSENGERS IN MY VEHICLE.

TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V046000 (AIR BAGS) AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS CONTACTED AND COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE CONTACTS VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT WAS NOT EXPERIENCING A FAILURE. PARTS DISTRIBUTION DISCONNECT. UPDATED 04/07/16*LJ UPDATED 12/14/2017*JS

TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V046000 (AIR BAGS); HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 09/10/15*LJ

TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE VEHICLE STALLED SEVERAL TIMES WITHOUT WARNING. THE CONTACT CONSTANTLY HAD TO COAST THE VEHICLE OVER TO THE SIDE OF THE ROAD. AFTER SEVERAL ATTEMPTS, THE VEHICLE RESTARTED. THE CONDITION WAS PROGRESSING RANDOMLY WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER AND THEY WERE NOT ABLE TO REPLICATE AND DIAGNOSE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 01V288000 (ELECTRICAL SYSTEM). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND PROVIDED NO REMEDY. THE APPROXIMATE FAILURE MILEAGE WAS 113,000.

TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT UPON STARTING THE VEHICLE, THE AIR BAG WARNING INDICATOR ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V046000 (AIR BAGS) HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 195,000.

TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V046000 (AIR BAGS) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE.

THERE IS A RECALL ON THIS VEHICLE THAT HAS BEEN OUTSTANDING FOR WELL OVER 6 MONTHS AND PARTS ARE STILL SHOWING "UNAVAILABLE". THIS IS QUITE ABSURD GIVEN WE ARE TALKING ABOUT THE OPERATION OF THE SEAT BELTS ON THIS CAR.....UPDATED 11/13/15 *BF UPDATED 1/25/16 *JS

TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V046000 (AIR BAGS); HOWEVER, THE PART NEEDED TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT STATED THAT THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. MA 10/6

TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. AFTER THE VEHICLE WAS STARTED, THE AIR BAG WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE TECHNICIAN STATED THAT THE VEHICLE NEEDED TO BE REPAIRED UNDER NHTSA CAMPAIGN NUMBER:15V046000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 320,000.

TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V046000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 1/12/16 *CN

TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. WHILE THE VEHICLE WAS IDLING, THE FRONT PASSENGER AND DRIVER SIDE AIR BAGS DEPLOYED INADVERTENTLY. THE CONTACT AND PASSENGER SUFFERED BURNS TO THE CHEST AND ARMS THAT REQUIRED MEDICAL ATTENTION. THE METAL FRAGMENT WAS VISIBLE HOWEVER DID NOT RELEASE THE METAL FRAGMENT AND BECAME TRAPPED WITHIN THE AIR BAG. THE CONTACT ALSO STATED THAT TWO RECALL NOTIFICATIONS WERE RECEIVED FOR NHTSA CAMPAIGN NUMBER: 15V046000 (AIR BAGS) HOWEVER THE PART WAS NOT AVAILABLE FOR THE RECALL REPAIR. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 93,000.

TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V046000 (AIR BAGS) AND STATED THAT THE PART NEEDED FOR THE REPAIR WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE AIR BAG LIGHT REMAINED ILLUMINATED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V046000 (AIR BAGS) AND STATED THAT THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 132,000. PARTS DISTRIBUTION DISCONNECT.

AS OF TODAY I HAVE BEEN UNABLE TO GET THE RECALL PART/REPAIR COMPLETED ON MY VEHICLE. EVERY TIME I CONTACT MY LOCAL DEALER, THOMPSON JEEP IN EDGEWOOD, MD THEY SAY THE RECALL PART IS INAVAILABLE. NHTSA RECALL NUMBER: 15V-046 MANUFACTURER RECALL NUMBER: R06