2007 Jeep Grand Cherokee Complaint Log

TL* THE CONTACT OWNS A 2007 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V438000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE VIN WAS NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2007 JEEP GRAND CHEROKEE. WHILE DRIVING APPROXIMATELY 35 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A DEALER, WHERE IT WAS DIAGNOSED THAT THE IGNITION SWITCH NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V438000 (ELECTRICAL SYSTEM) HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 86,000. UPDATED 5/15/15*CN

TL* THE CONTACT OWNS A 2007 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE VEHICLE STALLED MORE THAN ONCE SEVERAL MONTHS AGO. THE DEALER WAS UNABLE TO REPLICATE AND DIAGNOSE THE FAILURE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V438000 (ELECTRICAL SYSTEM) AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIMEFRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE CONTACT'S VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT WAS UNABLE TO DETERMINE WHEN THE FAILURE WOULD RECUR. THE FAILURE MILEAGE WAS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2007 JEEP GRAND CHEROKEE. WHILE DRIVING APPROXIMATELY 45 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V54000 (ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE VIN WAS UNAVAILABLE. THE FAILURE MILEAGE WAS 133,000.

TL* THE CONTACT OWNS A 2007 JEEP GRAND CHEROKEE. WHILE DRIVING APPROXIMATELY 35 MPH, THE VEHICLE EXPERIENCED A COMPLETE LOSS OF POWER. THE VEHICLE WAS ABLE TO BE RESTARTED AFTER BEING PLACED INTO NEUTRAL. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: (ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 87,000.

TL* THE CONTACT OWNS A 2007 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING 5 MPH IN A PARKING LOT, THE VEHICLE BECAME VERY DIFFICULT TO STEER WITHOUT WARNING AND THE VEHICLE STALLED. THE CONTACT RESTARTED THE VEHICLE AND IT RESUMED NORMAL FUNCTION. THE VEHICLE WAS TAKEN TO A DEALER. THE CONTACT WAS MADE AWARE OF RECALL NHTSA CAMPAIGN NUMBER: 14V438000 (ELECTRICAL). HOWEVER, THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE REPAIR. THE VEHICLE HAD NOT BEEN REPAIRED. THE VIN WAS UNAVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 70,000.

TL* THE CONTACT OWNS A 2007 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE VEHICLE FAILED TO START WITHOUT WARNING. THE DEALER STATED THAT THE BATTERY AND THE STARTER NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V438000 (ELECTRICAL SYSTEM). HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 60,000.

TL* THE CONTACT OWNS A 2007 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V438000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT WAS CONCERNED FOR HER SAFETY. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

I BOUGHT A USED 2007 JEEP GRAND CHEROKEE 2 YEARS AGO IN ALABAMA. WE HAVE SINCE MOVED TO NEW YORK STATE AND THEY DO VEHICLE INSPECTIONS (ALABAMA DOES NOT). WHEN GETTING THE VEHICLE INSPECTED IT WAS DISCOVERED THAT THE CUT OUT FOR THE CHECK ENGINE LIGHT ON THE INSTRUMENT PANEL IS NON EXISTENT. ALL OTHER CUT OUTS ARE PRESENT AND THE LED FOR THE CHECK ENGINE LIGHT IS PRESENT AND WORKING. THE INSTRUMENT PANEL IS STAMPED AS BEING ORIGINAL AND NOT AFTERMARKET. BECAUSE THERE IS NOT A CUT OUT THE LED FOR THE CHECK ENGINE LIGHT IS NOT VISIBLE WITH THE INSTRUMENT PANEL INSTALLED AND WILL NOT PASS INSPECTION. I HAVE CONTACTED MY LOCAL JEEP DEALERSHIP (FX CAPRARA) AND THEY TOLD ME TODAY THAT I HAVE TO PAY TO FIX IT. A NEW PANEL BEING $600 AND A USED PANEL FROM MY LOCAL PICK AND PULL BEING $125. I CALLED JEEP CUSTOMER SERVICE TODAY AND THEY AGAIN TOLD ME JEEP CAN'T DO ANYTHING AND THAT IT IS UP TO THE DEALERSHIPS. I DON'T UNDERSTAND WHY IT WOULD BE UP TO ME TO PAY FOR THIS. IT IS A MANUFACTURER DEFECT AND SHOULD BE CORRECTED ON THAT LEVEL. I DID MY DUE DILIGENCE WHEN PURCHASING THE CAR BUT ONE CANNOT BE EXPECTED TO PULL THE DASH PANEL TO ENSURE ALL THE CUT OUTS ARE PRESENT. THIS NEEDS TO BE RESOLVED QUICKLY AS IT CANNOT BE USED UNTIL IT PASSES INSPECTION. IT ALSO POSSES A SAFETY CONCERN AS YOU ARE UNABLE TO KNOW IF THERE IS A CODE PRESENT. PLEASE GET BACK TO ME WITH A RESOLUTION IN A TIMELY MANNER. *TR

WHILE DRIVING MY JEEP GRAND CHEROKEE ON THE INTERSTATE AT 70 MPH, THE LOW TIRE WARNING LIGHT CAME ON. LESS THAN A MILE LATER, MY LEFT REAR TIRE BLEW AND THE WHEEL CUT INTO THE TIRE EFFECTIVELY DESTROYING THE TIRE. ALL THAT WAS LEFT OF THE TIRE WAS A RUBBER BAND AROUND THE WHEEL AND 25% OF ONE SIDEWALL. THE REMAINING RUBBER PIECES WERE STREWN ACROSS THE INTERSTATE. LUCKILY, I WAS DRIVING DOWN A STRAIGHT STRETCH OF ROAD WITH NO VEHICLE TRAFFIC CLOSE, SO I WAS ABLE TO GET MY VEHICLE SAFELY TO THE ROAD SHOULDER. IF THIS INCIDENT HAD OCCURRED ON A STEEP CURVE, IN HEAVY TRAFFIC, ETC, THE INCIDENT COULD HAVE CREATED A DANGEROUS, EVEN LIFE-THREATENING, SITUATION. WHEN THE TIRE FELL APART, IT DAMAGED MY SIDE PANEL, REAR FENDER, AND BLEW OF MY BUMPER. I PUT ON THE SPARE, TIED ON MY BUMPER, AND DROVE TO THE TIRE STORE WHERE THESE TIRES HAD BEEN PURCHASED A COUPLE OF YEARS PRIOR. THE TIRES HAD 40,000 MILES ON THEM. THEY ARE WARRANTED FOR 65,000 MILES. THE TIRE STORE MAILED THE DAMAGED TIRE TO MICHELIN FOR THEIR ANALYSIS. I WAS SURPRISED WHEN I WAS TOLD BY A REP AT THIS TIRE STORE THAT MICHELIN NO LONGER MADE THIS PARTICULAR TIRE BECAUSE, AS HE UNDERSTOOD IT, THEY HAD KNOWN QUALITY ISSUES WITH IT. MICHELIN EXAMINED AND ASCERTAINED THAT THE TIRE WAS A "RUN FLAT" AND THEREFORE THEY DID NOT COVER EITHER THE REPLACEMENT OF THE TIRE OR THE $1800+ OF DAMAGE. WHILE GLAD TO BE ALIVE AND UNINJURED, I AM SHOCKED AND VERY, VERY DISAPPOINTED IN MICHELIN'S RESPONSE. *TR

TL* THE CONTACT OWNS A 2007 JEEP GRAND CHEROKEE. WHILE DRIVING APPROXIMATELY 20 MPH, THE ENGINE STALLED WITHOUT WARNING. THE VEHICLE HESITATED BUT WAS ABLE TO RESTART AFTER SEVERAL ATTEMPTS. THE FAILURE OCCURRED ON MULTIPLE OCCASIONS. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE BATTERY AND STARTER WERE REPLACED, BUT THE FAILURE RECURRED. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V438000 (ELECTRICAL SYSTEM), BUT THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 62,000.

I AM HAVING ISSUES WITH THE RECALLED IGNITION SWITCH IN MY JEEP GRAND CHEROKEE. THE RECALL NUMBER IS P41. WHILE I AM DRIVING THE ENTIRE DASH LIGHTS UP WITH EVERY POSSIBLE WARNING LIGHT POSSIBLE. MY GAUGES STOP WORKING AND THE LIGHTS FLASH ON AND OFF. SOMETIMES MY CHECK ENGINE LIGHT WILL STAY ON FOR A DAY AFTER THIS HAPPENS. IT IS REALLY SCARY. THE FIRST TIME IT HAPPENED WAS IN MAY AND IT ONLY DID IT MAYBE 5 TIMES FROM MAY THROUGH JULY. AT THE END OF JULY IT STARTED HAPPENING A FEW TIMES A WEEK. IN SEPTEMBER WE RECEIVED THE RECALL NOTICE. I TOOK THE CAR INTO JEEP TO VERIFY THAT THE PROBLEM IS THE IGNITION SWITCH...AND IT IS. I DON'T HAVE THE MONEY TO TEMPORARILY FIX IT UNTIL THE PART COMES IN. MEANWHILE I FEEL UNSAFE DRIVING MY CAR. I'VE CALLED THE CORPORATE OFFICE AND THEY TREAT ME HORRIBLE AND DON'T CARE. THE CUSTOMER SERVICE REPS HAVE NO INFORMATION AND TELL ME TO WAIT FOR THE NEXT POSTCARD. I'M REALLY FRUSTRATED AND DON'T FEEL LIKE THIS COMPANY CARES AT ALL. THE RECALL NOTICE "SAYS" THEY CARE ABOUT MY SAFETY BUT THEY SURE DON'T SHOW IT. MEANWHILE I HAVE TO DRIVE A CAR WITH MY CHILD IN IT THAT FEELS UNSAFE. IT HAS NOW BEEN 6 MONTHS SINCE THE RECALL NOTICE WAS SENT TO ME AND THEY STILL HAVEN'T FIXED THE ISSUE. HOW IS JEEP NOT HELD ACCOUNTABLE? I FEEL LIKE I HAVE NO OPTIONS AND NOBODY CARES. *TR

HAPPENED 3 TIMES. ONLY IGNITION KEY ON KEY RING. CAR SHUT OFF WHEN PUSHING GAS PEDDLE AFTER COMING TO A STOP AT A NEIGHBORHOOD STOP SIGN. COASTED TO OTHER SIDE OF INTERSECTION, TURNED OFF KEY AND RESTARTED. CAR SHUT OFF AFTER PUSHING GAS PEDDLE, MAKING LEFT HAND TURN AFTER LIGHT GAVE GREEN ARROW TO ENTER A FREEWAY ON RAMP. PULLED OFF TO SIDE OF FREEWAY RAMP TURNED OFF KEY AND RESTARTED. CAR SHUT OFF AFTER STOPPING AT AN INTERSECTION STOP SIGN. AFTER CLEANING TRAFFIC PUSHED GAS PEDDLE TO MAKE A LEFT HAND TURN ONTO A BUSY HIGHWAY WITH 50 MPH SPEED LIMIT. CAR SHUT OFF AGAIN. WAS ABLE TO COAST TO SHOULDER OF ROAD AVOIDING ONCOMING AND APPROACHING TRAFFIC. SHUT OFF KEY AND RESTARTED. MERGED INTO APPROACHING TRAFFIC. RECEIVED RECALL IN SEPT 2014. HAVE BEEN IN CONTACT WITH CHRYSLER CUSTOMER SERVICE CONTINUALLY. THEY CONTINUE TO ADVISE THEY HAVE NO PARTS TO REPAIR RECALL DEFECT AND THEREFORE CANNOT MAKE A RECALL REPAIR APPOINTMENT. I FEEL THEY ARE PLAYING RUSSIAN ROULETTE WITH MY LIFE AND THOSE OF OTHERS ON THE ROAD WHO MAY STRIKE MY DISABLED CAR AFTER IGNITION SHUT OFF.

IN MAY OF 2014 I REPLACED MY STARTER BECAUSE WHEN I WOULD ATTEMPT TO START MY VEHICLE IT WOULD CRANK BUT THE ENGINE WOULD NOT TURN OVER. THE CONDITION PERSISTED EVEN AFTER PUTTING ON AN NEW STARTER. I EVENTUALLY WENT TO A JEEP DEALER AND THEY WERE UNABLE TO REMEDY THE PROBLEM. I RECEIVED A RECALL NOTICE FROM CHRYSLER ABOUT P41/NHTSA 14V-438 RECALL BUT WAS NOT GIVEN A TIME FRAME AS TO WHEN I WOULD BE ABLE TO TAKE THE VEHICLE IN FOR SERVICING. IN THE MEANTIME I CONTINUE TO DRIVE THE ONE VEHICLE AND IT HAS CONTINUED TO NOT START IN INSTANCES WHEN I NEED IT MOST. IT HAS DONE SO WHILE MY WIFE HAD THE VEHICLE WHICH HAS CAUSED ME GREAT DISTRESS AS SHE WAS ALONE AND PANICKED WHEN IT HAPPENED. THE VEHICLE DOES START EVENTUALLY AFTER ABOUT 20 MINUTES OR SO. THIS IS UNSAFE AND UNACCEPTABLE. WE SPOKE TO A REPRESENTATIVE AT THE DEALERSHIP WHERE THE VEHICLE WAS PURCHASED AND SHE TOLD US SHE COULD NOT SAY WHEN THE PART WOULD BE AVAILABLE. SHE WENT ON TO SAY WE COULD WAIT IT OUT OR TRADE IT IN AND BASICALLY TACK ON THE AMOUNT OWED ON TO THE PURCHASE OF ANOTHER VEHICLE. THIS IS NOT AN OPTION. THIS SITUATION IS VERY INCONVENIENT AS I USE THE VEHICLE PRIMARILY TO COMMUTE TO WORK AND IF UNABLE TO DRIVE TO WORK OUR HOUSEHOLD INCOME WILL TAKE A HUGE BLOW. WE SEEK REMEDY. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

2007 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARDS TO IGNITION SWITCH RECALL NOTICE REPAIRS AND SEEKS REIMBURSEMENT. *SMD

TL* THE CONTACT OWNS A 2007 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING AT AN UNKNOWN SPEED, THE ENGINE STALLED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V438000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 62,000.

THE VEHICLE IS EQUIPPED WITH AIR PRESSURE SENSING TIRE VALVES THAT ARE MADE OF A SUBSTANDARD METAL THAT CORRODES AND BRAKES. THE FIRST TIME I HAD AN ISSUE THE TIP OF THE VALVE BROKE AND THE TIRE COULD NOT BE INFLATED. THE SECOND TIME, TODAY, THE VALVE BROKE IN HALF AND THE TIRE DEFLATED IN ABOUT TEN SECONDS. FORTUNATELY, THE VEHICLE WAS NOT MOVING. I REPLACED THE PART AT THE DEALER THE FIRST TIME AND THEY STATED IT WAS A KNOWN ISSUE WITH THE PART AND THAT A NEW PART HAD BEEN MADE THAT WOULD NOT CORRODE. THE FACT THAT IT HAS HAPPENED ON TWO OF THE FOUR SENSORS SHOWS THIS IS NOT AN UNCOMMON PROBLEM. CLEARLY SUCH A BLOW OUT AT HIGHWAY SPEEDS WOULD HAVE PUT MY LIFE AND THE LIVES OF THOSE NEAR ME IN JEOPARDY. *TR

TL* THE CONTACT OWNS A 2007 JEEP GRAND CHEROKEE. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE STALLED AND WAS ABLE TO RESTART. THE FAILURE OCCURRED ON NUMEROUS OCCASIONS. THE DEALER WAS UNABLE TO DIAGNOSE THE CAUSE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.

TL* THE CONTACT OWNS A 2007 JEEP GRAND CHEROKEE. WHILE ATTEMPTING TO PARK, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO BE DIAGNOSED, BUT THE FAILURE COULD NOT BE DUPLICATED. IT WAS UNKNOWN WHERE THE VEHICLE WAS TAKEN FOR DIAGNOSTIC TESTING. THE VEHICLE WAS NOT REPAIRED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V438000 (ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.

WHILE CHECKING THE TIRE PRESSURE ON A CUSTOMER'S VEHICLE, THE TIRE VALVE ON THE TPMS SENSOR BROKE. *JS

VEHICLE STALLED WHILE DRIVING. LIGHTS TURNED ON THEN OFF. SINCE THEN VEHICLE WILL START AFTER 15 ATTEMPTS AND THEN SOMETIMES VEHICLE WILL NOT START AT ALL. LIGHTS COME ON BUT WILL NOT START. *TR

TL*THE CONTACT OWNS A 2007 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V138000 (AIR BAGS , ELECTRICAL SYSTEM) HOWEVER, THE VEHICLE WAS UNABLE TO BE SERVICED UNDER THE RECALL BECAUSE THE PART NEEDED WAS UNAVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

AFTER APPLICATION OF SAFETY RECALL N23/ NHTSA 13V-175. REPROGRAM FINAL DRIVE CONTROLLER MODULE. 2005 - 2010. (WK) JEEP GRAND CHEROKEE. 2006 - 2010. (XK) JEEP COMMANDER, THE TRANSFER CASE OF OUR GRAND CHEROKEE COULD NOT BE SHIFTED OUT OF 4-HIGH TO 4-LOW. THIS WAS DISCOVERED WHILE ATTEMPTING TO USE THE VEHICLE TO LAUNCH A 7000 POUND SAIL BOAT ON A MARINA LAUNCH RAMP ABOUT A WEEK AND A HALF AFTER THE N23 REPROGRAM WAS MADE BY AN AUTHORIZED DEALER. THIS DEMONSTRATES THE SOFTWARE IS DEFECTIVE AND POTENTIALLY DANGEROUS BY CREATING AN UNEXPECTED SAFETY ISSUE. *TR

THE TRANSFER CASE IS NOT ALLOWED TO GO INTO NEUTRAL WHICH IS A REQUIREMENT TO TOW BEHIND MY MOTORHOME. I AM 2,000 MILES FROM HOME AND THE FAULT WOULD REQUIRE MY WIFE TO DRIVE THE JEEP HOME INSTEAD OF HAVING IT TOWED BEHIND THE MOTORHOME. IT IS A SAFETY ISSUE AS WE TAKE TURNS DRIVING SO THERE IS AN ALERT DRIVER AT ALL TIMES, DRIVING SEPARATE VEHICLES WOULD REQUIRE TWICE THE DRIVE TIME. THIS ISSUE WAS CAUSED BY CHRYSLER WHEN THEY DID RECALL N23. THE RECALL WAS NOT PROPERLY TESTED RESULTING IN THE TRANSFER CASE TO NOT WORK PROPERLY. *TR

EVERY TIME IT RAINS THE JEEP WONT START BEEN TO THE GARAGE TWICE THEY ALL THINK ITS THE STARTER BUT THEN YOU LET IT SIT ONCE ITS ALL DRY IT FIRES RIGHT UP SO NO ONE IS SURE WHY AND WHAT'S HAPPENING BUT HAPPENS EVERY RAIN STORM. *TR

TL* THE CONTACT OWNS A 2007 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V438000 (ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2007 JEEP GRAND CHEROKEE. WHILE DRIVING 40 MPH, THE VEHICLE SUDDENLY LOST POWER AND STALLED. THE FAILURE OCCURRED ON SEVERAL OCCASIONS. THE CONTACT WAITED FOR MONTHS FOR THE PART TO REPAIR THE VEHICLE TO ARRIVE FROM THE MANUFACTURER. THE VEHICLE WAS TAKEN TO THE DEALER MORE THAN TWICE AND THEY WERE UNABLE TO REPLICATE AND DIAGNOSE THE FAILURE. THE DEALER KEPT THE VEHICLE FOR LONGER THAN A WEEK AND WAS UNABLE TO PROVIDE AN INTERIM OR A PERMANENT REPAIR. THE CONTACT DROVE THE VEHICLE FROM THE DEALER AND THE FAILURE RECURRED. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V438000 (ELECTRICAL SYSTEM). THE FAILURE WAS PROGRESSING AND THE CONTACT HAD NO ESTIMATED TIMEFRAME TO DETERMINE WHEN THE VEHICLE WOULD BE REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 87,000. UPDATED 02/18/15*LJ UPDATED 9/12/2017*CN

TL* THE CONTACT OWNS A 2007 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE STALLED. THE CONTACT MENTIONED THAT THE FAILURE OCCURRED WHEN THE KEY WAS ENCOUNTERED WHILE IN DRIVE. THE VEHICLE WAS RESTARTED AND RESUMED TO NORMAL. THE CONTACT ALSO STATED THAT THE PART FOR NHTSA CAMPAIGN NUMBER: 14V438000 (ELECTRICAL SYSTEM) WAS N OT AVAILABLE. THE PART WAS NOT AVAILABLE SINCE APRIL OF 2014. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 50,000.

TL* THE CONTACT OWNS A 2007 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V438000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2007 JEEP GRAND CHEROKEE. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE STALLED, THE STEERING WHEEL BECAME DIFFICULT TO MANEUVER, AND THE BRAKES FAILED WHEN THE PEDAL WAS DEPRESSED. IN ADDITION, THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS ABLE TO START AFTER THE FAILURE, BUT THE CHECK ENGINE LIGHT CONTINUED TO ILLUMINATE. THE FAILURE RECURRED INTERMITTENTLY. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V438000 (ELECTRICAL SYSTEM); HOWEVER, THE PART FOR THE RECALL WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 55,000.

TL* THE CONTACT OWNS A 2007 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE ELECTRIC TURBO WARNING LAMP ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT THE INTAKE MANIFOLD SWIRL VALVES AND MOTOR NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 83,000.

AFTER RECEIVING THE RECALL N23, MY VEHICLE IS UNABLE TO SHIFT INTO 4X4-LO. THE DEALERSHIP HAS ACKNOWLEDGED THAT THIS IS RELATED TO THE RECALLS UPDATE. CHRYSLER REFUSES TO OFFER A SOLUTION TO THIS. *TR

WE GOT A RECALL OVER A YEAR AGO, AND HAVE HAD NO CONTACT FROM CHRYSLER TO FIX THE IGNITION SWITCH. DEALER CAN'T GET PARTS. THERE IS NO WAY PARTS TAKE A YEAR TO MAKE. THIS IS NOT A REASONABLE AMOUNT OF TIME. THE CAR HAS SHUT OFF OR HAD PARTIAL POWER FAILURE ON THE ROAD. *TR

TL* THE CONTACT OWNS A 2007 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING UP A HILL AT 20 MPH, THE VEHICLE FAILED TO ACCELERATE ACCOMPANIED BY AN ABNORMAL NOISE COMING FROM THE VEHICLE. THE CONTACT MENTIONED THAT THE VEHICLE WOULD FAIL TO ACCELERATE OVER 20 MPH ON SEVERAL OCCASIONS. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE FAILURE WAS UNABLE TO BE REPLICATED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 82,000, AND THE CURRENT MILEAGE WAS 84,400.

I ALREADY FILED A COMPLAINT ABOUT THIS PROBLEM LAST MONTH WITH NHTSA. THIS WEEK I FOUND OUT I CAN TURN THE IGNITION KEY OFF WHILE THE CAR IS DRIVING....WOW! I DISCOVERED THAT BECAUSE I WANTED TO RE-INACT WHAT THE CAR DOES WHILE I'M DRIVING IT SO THE JEEP MECHANICS CAN FIGURE OUT WHAT'S WRONG WITH THIS CAR. I CAN BE DRIVING DOWN THE ROAD AT DIFFERENT SPEEDS & ALL OF A SUDDEN ALL THE DASH WARNING LIGHTS COME ON, I LOSE ACCELERATION, LIKE THE CAR IS SHUTTING DOWN. I PANIC AND PUMP THE GAS PEDDLE(NO ACCELERATION) AND TRY TO TURN THE IGNITION KEY ON, THAT MAKES THE LIGHTS ON DASH GO OFF, & I RESUME SPEED LIKE NOTHING HAPPENED. THIS CAR HAS DONE THIS SINCE IT WAS NEW, DEALERSHIP GUYS WOULD TELL ME "TAKE ANY EXTRA KEYS OFF YOUR KEY RING" WHEN I ONLY HAD A COUPLE OF KEYS ON IT. TODAY, WHEN I TOOK IT INTO THE DEALERSHIP, THE FIRST THING THE MECHANIC SAID WAS "TAKE EXTRA KEYS OFF", I ONLY HAVE 2 OTHER KEYS ON THE RING. I PUT A DEALERSHIP SERVICE TECH IN THE CAR WITH ME IN THE PARKING LOT & TOLD HIM TO MOVE THE IGNITION KEY WHILE DRIVING, HE SAID "YOU SHOULDN'T BE ABLE TO DO THAT". HE WENT IN THE BACK TO TALK TO ONE OF THE MECHANICS AND HE SAID THE SAME THING, YOU SHOULDN'T BE ABLE TO TURN THE KEY IN DRIVE. NOW I HAVE AN APPT. ON THURSDAY 3/20/14 TO LEAVE THE CAR THERE FOR INSPECTION. I AM AFRAID TO DRIVE THIS CAR NOW. IT ALWAYS HAPPENED ABOUT 4 TIMES A YEAR SINCE IT WAS NEW, BUT LATELY IT HAS HAPPENED ABOUT 4 TIMES IN THE LAST 2 WEEKS. WITH THE DEATHS ON THE NEWS RIGHT NOW WITH GM, FRANKLY I DON'T WANT TO BE A STATISTIC! THE DEALERSHIP SAYS INTERMITTENT PROBLEMS ARE VERY HARD TO DETECT, SAYS IT WOULD BE GOOD TO GET THE CAR WHEN IT STRANDS ME, THEN THEY WILL KNOW WHAT'S WRONG. IT WOULD BE MY LUCK THE NEXT TIME IT HAPPENS, I WILL BE GOING 60 MPH ON E-WAY & A SEMI TRUCK RUNS ME OVER WHEN I LOSE POWER. PLEASE TAKE THIS COMPLAINT SERIOUSLY. *TR

AS I WAS DRIVING THE TRUCK JERKED REAL HARD WHICH ALMOST KNOCKED THE WIND OUT OF ME AND I LOST CONTROL OF STEERING, SPEED, I WAS UNABLE TO START THE TRUCK. I HAD TO MAKE MY WAY TO THE SHOULDER IN MORNING TRAFFIC ON THE HIGHWAY TO PUT THE CAR IN PARK AND TURN THE IGNITION OFF AND START IT OVER AGAIN I HAD TO DO THIS 2 TIMES BEFORE IT STARTED. PROCEEDED TO GET BACK INTO TRAFFIC AND IT JERKED AGAIN THIS TIME IT STOPPED RUNNING AND STARTED CLICKING ALL BY ITSELF UNTIL I STOPPED THE TRUCK AND TURNED IT OFF AND STARTED IT AGAIN. THIS IS NOT THE FIRST TIME THIS HAS HAPPENED AND IT VERY DANGEROUS AND FROM THE LOOKS OF THINGS THIS IS A ONGOING PROBLEM WITH THIS MODEL & YEAR JEEP. *TR

TL* THE CONTACT OWNS A 2007 JEEP GRAND CHEROKEE. WHILE DRIVING AT 50 MPH AND WHILE DEPRESSING THE ACCELERATOR PEDAL, THE VEHICLE BEGAN TO LOSE POWER WITHOUT WARNING. THE VEHICLE WAS ABLE TO RESTART. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT ALSO RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V438000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 100,000.

I AM WRITING TO YOU REQUESTING YOUR ASSISTANCE IN FINDING OUT WHAT IS WRONG WITH MY 2007, 67,000 MILE JEEP GRAND CHEROKEE LAREDO. FOR APPROXIMATELY FOUR MONTHS WHILE DRIVING THE CAR IT HAS BEEN RANDOMLY MISS FIRING, BUCKING AND SURGING, AND STALLING WHEN COMING TO A COMPLETE STOP. THE UNPREDICTABILITY OF THE CARS SPEED, BUCKING AND SURGING, AND STALLING WHEN STOPPED IS A MAJOR SAFETY CONCERN TO ME BECAUSE THIS OCCURS WITHOUT NOTICE ON BOTH STREET AND FREEWAY DRIVING. I HAVE TAKEN MY CAR TO THE NEAREST JEEP SERVICE DEALER, CRYSTAL CHRYSLER JEEP THREE TIMES NOW AND THEY HAVE NOT BEEN ABLE TO DIAGNOSE THE CAUSE TO THIS PROBLEM. IN FACT, MY CAR HAS BEEN IN THE SERVICE DEPARTMENT AT CRYSTAL CHRYSLER FOR NEARLY THREE WEEKS NOW, AND THEY CANNOT IDENTIFY SPECIFICALLY WHAT IS CAUSING THIS MALFUNCTION. MY FRUSTRATION OVER MY BELOVED JEEP GROWS BECAUSE WITHOUT FINDING THE CAUSE THERE IS NO TELLING WHEN MY CAR WILL BE READY. THIS EXPERIENCE NOW HAS ME QUESTIONING THE RELIABILITY OF JEEP VEHICLES AND THE CONFIDENCE IN SERVICE DEALERS LIKE CRYSTAL CHRYSLER. PLEASE HELP ME FIND OUT WHAT IS WRONG WITH MY JEEP VEHICLE. *TR

TL* THE CONTACT OWNS A 2007 JEEP GRAND CHEROKEE. THE CONTACT STATES THAT WHILE DRIVING APPROXIMATELY 70 MPH, ALL LIGHTS ON THE CONTROL PANEL ILLUMINATED AND THE VEHICLE DECELERATED. THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 100,000.

TL* THE CONTACT OWNS A 2007 JEEP GRAND CHEROKEE. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 55 MPH, THE VEHICLE FAILED TO ACCELERATE AND DECELERATED INDEPENDENTLY. ALSO, THE DASHBOARD SWITCHES FAILED TO OPERATE AND ALL OF THE WARNING LIGHTS ILLUMINATED. THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO A DEALER FOR DIAGNOSTIC TESTING. THE MECHANIC STATED THAT THE IGNITION SWITCH NEEDED TO BE REPLACED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V438000 (ELECTRICAL SYSTEM). HOWEVER, THE PARTS NEEDED WERE UNAVAILABLE TO PERFORM THE REPAIRS. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNAVAILABLE.

TL* THE CONTACT OWNS A 2007 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V438000 (ELECTRICAL SYSTEM). HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

I HAVE EXPERIENCE WITH FRONT DRIVER AND PASSENGER SEAT BELT FOR FAILURE TO RETRACT BACK TO REEL PROPERLY. THIS VEHICLE UNDER LIFETIME SERVICE CONTRACT THROUGH CHRYSLER. I DEMONSTRATED SERVICE MANAGER TWICE AND SHE SAID HER MECHANIC TESTED AND IT WAS MEET FACTORY SPECIFICATION. THE REEL DESIGNED BY MANUFACTURER WAS VERY POOR DESIGNED WITH CHEAP MATERIALS. THE BELTS UNABLE TO RETRACT DURING VERY COLD WEATHER. MY WIFE ALMOST TRIPPED OUT WHILE SHE WAS EXIT THE VEHICLE BECAUSE OF FAILURE RETRACT THE BELT PROPERLY. THE DRIVER SIDE HAD BEEN REPLACED TWICE IN PAST BUT FIRST TIME ON PASSENGER SIDE. I SPOKE WITH CUSTOMER SERVICE AT FACTORY AND THEY ALWAYS FAVOR FOR SERVICE REPRESENTATIVE OVER CUSTOMER. I BECAME VERY FRUSTRATING AND CONCERN ABOUT OUR SAFETY. I HAVE PICTURES OF THE INCIDENTS SHOW BELTS WERE NOT RETRACT AND LEFT LOOSE TO ALLOW DOOR STRIKE THE BELT AND DEGRADE THE STRENGTH IN CASE OF ACCIDENT. MY CONCERN THAT IF I MAY INVOLVE AN ACCIDENT AND WILL BELT ABLE TO STOP ME FROM IMPACT WITH STEERING WHEEL OR WINDSHIELD. THAT IS WHY I FEEL UNCOMFORTABLE WITH THIS SITUATION. I HAVE TO ARRANGE FOR PURCHASE REPLACEMENT DRIVER/PASSENGER SEAT BELTS FOR $138.00 EACH PLUS SALES TAX AND MY PRECISION TIME AND DRIVING TO THE DEALER. SO FAR, MY EXPERIENCE WITH CHRYSLER, GENERAL MOTORS AND FORD WERE NOT GREAT AND MY JEEP WILL BE LAST VEHICLE FOR MY WIFE AND MYSELF. BECAUSE THEY SHOWED THAT THEY CARE ABOUT MONEY INSTEAD OF SAFETY. *TR

IF THIS 2007 JEEP 4W BLOW UP. AND I DIE. IT IS NOT WORTH MY LIFE. AND EVERY I CALL THEY DO NOT THE IGNITION SWITCH/ P41/NHTSA 14V-438. THIS MY 2ND NOTICE. AND I AM DISABLED.

TL* THE CONTACT OWNS A 2007 JEEP GRAND CHEROKEE. WHILE DRIVING 55 MPH, THE CONTACT HIT AN ICE PATCH, LOST CONTROL OF THE VEHICLE, AND LANDED IN A FIELD. THE AIR BAGS DID NOT DEPLOY. AS A RESULT, THE CONTACT SUSTAINED NECK AND BACK INJURIES THAT REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS DRIVEN TO THE CONTACT'S RESIDENCE. THE VEHICLE WAS THEN TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE KEY NEEDED TO BE RESET. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 84,000.

TL* THE CONTACT OWNS A 2007 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE INDEPENDENTLY DECELERATED AND BECAME RESISTANT TO ACCELERATION ATTEMPTS WITHOUT WARNING. THE FAILURE OCCURRED INTERMITTENTLY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 113,000.

TL* THE CONTACT OWNS A 2007 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 70 MPH, THE ENGINE STALLED AND THE VEHICLE LOST POWER WITHOUT WARNING. THE FAILURE RECURRED ON SEVERAL OCCASIONS. THE VEHICLE WAS TAKEN TO A DEALER BUT IT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 70,000. ## VIN PASSED ## 2007 JEEP CHEROKEE ##

TL* THE CONTACT OWNS A 2007 JEEP GRAND CHEROKEE. WHILE DRIVING AT 60 MPH, THE VEHICLE STALLED. THE CONTACT WAS ABLE RESTART THE VEHICLE. THE VEHICLE WAS TAKEN TO A DEALER. THE TECHNICIAN WAS UNABLE TO DIAGNOSE OR REPAIR THE VEHICLE. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V438000 (ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 100,000.

WHILE DRIVING THE VEHICLE IT STARTED TO ACCELERATE AND WHILE STEPPING ON THE BRAKE THE VEHICLE WENT FASTER. I TURNED THE KEY AND THE ENGINE STOPPED AND I WENT TO THE SIDE OF THE ROAD. I LOOKED UP A RECALL FOR THIS PROBLEM AND THERE WAS A K 11 RECALL. WHEN I CONTACTED JEEP THEY SAID MY VIN NUMBER WAS NOT PART OF THE RECALL. WELL I THINK THERE IS A PROBLEM AND THEY SHOULD INVESTIGATE TO EXTEND THEIR RECALL TO INCLUDE THIS AND OTHER VEHICLES. I WILL BRING THE VEHICLE TO A JEEP DEALER. *TR

2002 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARDS TO RECALL NOTICE CONCERNING OCCUPANT RESTRAINT CONTROL MODULE FILTER CIRCUIT. *TGW THE CONSUMER STATED THE DEALER INSTALLED THE ORC JUMP HARNESS. HOWEVER, THE AIR BAG AND SEAT BELT INDICATOR LIGHTS WERE STILL ON, WHICH THE MECHANIC ACKNOWLEDGED, BUT STATED THERE WOULD BE A CHARGE FOR INSPECTING THE VEHICLE. THE CONSUMER STATED SINCE THE LIGHTS WERE STILL ON, THE DEALER DID NOT RESOLVE THE PROBLEM PURSUANT TO THE RECALL. *JB

TL*THE CONTACT OWNS A 2007 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V438000 (ELECTRICAL SYSTEM). THE CONTACT STATED THAT THE PART NEEDED TO REMEDY THE VEHICLE WAS UNAVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.