2011 Jeep Grand Cherokee Complaint Log

VEHICLE STALLED ON A BUSY ROAD WHILE TRAVELING APPROXIMATELY 35 MPH. I WAS DECELERATING APPROACHING A TRAFFIC LIGHT AND LOST POWER STEERING, POWER BRAKES AND ENGINE SHUT DOWN. AFTER PLACING VEHICLE INTO PARK I WAS ABLE TO RESTART. THIS HAS HAPPENED TWICE IN THE LAST FEW MONTHS. THE DEALERSHIP IS NOT ABLE TO REPLICATE THE ISSUE OR TAKE FURTHER ACTION TO CORRECT THE ISSUE.

FIRE STARTED IN PASSENGER SUN VISOR. RECALL P36 WAS REPAIRED ON 2/18/15.

TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. WHILE DRIVING AT 50 MPH, THE ALTERNATOR FAILED AND THE VEHICLE STALLED. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE ALTERNATED FAILED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 26,700. MA 10/15/2015 *CN

WHILE TRAVELING AT A SPEED OF 55 MPH ON THE HIGHWAY WITH MY DAUGHTER IN THE CAR, THE CHARGING SYSTEM LIGHT CAME ON AND SECONDS LATER THE CAR KILLED. ALL POWER WAS LOST AND THANKFULLY I WASN'T IN AN INTERSECTION OR ANYTHING AND I WAS ABLE TO PULL THE VEHICLE OVER TOWARDS THE SHOULDER. VEHICLE WOULD NOT START AFTER. GOT SOMEONE TO TRY TO JUMP IT OFF BUT IT WOULD DIE AS SOON AS WE WOULD TAKE THE CABLES OFF. HAD BATTERY TESTED AND IT WAS FINE SO PULLED THE ALTERNATOR AND IT WAS DEAD. NEVER HEARD OF HAVING TO REPLACE AN ALTERNATOR ON A VEHICLE THAT IS ONLY FOUR YEARS OLD.

WATER SLOSHING SOUND ON START STOP. SOUNDS LIKE IT IS UNDER THE DRIVER'S SEAT. BROUGHT TO THE DEALER AND THEY SAID LOTS OF WATER WAS IN THE FLOORPAN UNDER THE DRIVERS SEAT. THEY THINK IT IS COMING FROM OUTSIDE VIA THE HEATER BOX. IT IS NOT A CLOGGED AC TUBE BECAUSE THEY CHECKED THAT

7/27/15 I WAS AT A COMPLETE STOP BEFORE I WAS GOING TO TURN INTO THE PARKING SPACE. I WAITED UNTIL A VAN PASSED AND AGAIN, WAS AT A COMPLETE STOP. I GENTLY PRESSED THE GAS PEDAL WHEN WITHIN SECONDS THE CAR TOOK OFF ON ITS OWN. WITHIN SECONDS MY CAR REVVED ON ITS OWN AND TOOK OFF; SLAMMING ME INTO A CONCRETE WALL BARRIER THAT SAVED ME FROM DRIVING INTO A DRY CLEANING STORE WINDOW.DURING THIS ENTIRE TIME, MY FOOT BARELY PRESSED THE ACCELERATOR AND MY CAR TOOK OFF. THANKFULLY A MAN CAME TO ME AND TOLD ME TO JUST PUT THE CAR IN PARK AS I WAS HITTING THE BREAK AND MY WHEELS WERE STILL SPINNING. THE BARRIER WAS LITERALLY KEEPING ME FROM GOING THROUGH THE LARGE WINDOW. IT WASN'T UNTIL THEN THAT MY CAR STOPPED. ACCORDING TO THE POLICE REPORT I WAS GOING 5 MPH. IF THIS WAS THE CASE, WHY DID I CRACK THE CONCRETE BARRIER, BURN RUBBER INTO THE ASPHALT SO MUCH THAT MY WHEELS MADE DEEP BLACK MARKS ON THE ROAD AND MY ENTIRE FRONT BUMPER ALL THE WAY TO THE RAILS WERE COMPLETELY CRUSHED. WOULD 5MPH CAUSE $7,000 WORTH OF DAMAGE? I DON'T THINK SO. IN ADDITION MY SEATBELT DID NOT LOCK UPON IMPACT. MY HEAD SLAMMED INTO THE STEERING WHEEL BEFORE THE SEATBELT LOCKED RESULTING IN WHIPLASH. MY AIR BAG ALSO DID NOT DEPLOY. AT THE RATE I WAS GOING AND WITH THE FORCE OF IMPACT I HIT THE BARRIER WITH THERE WAS NO REASON FOR MY SEATBELT NOT TO INSTANTLY LOCK AND MY AIRBAG NOT DEPLOY TO PROTECT MY HEAD AND NECK. MY CAR IS CURRENTLY BEING FIXED BUT I DO NOT FEEL SAFE WITH THAT CAR NOR SELLING IT TO ANYONE ELSE, LEST THIS HAPPEN. WHAT IF A FAMILY BUYS THIS CAR AND DIES DUE TO THIS? I KNOW I AM NOT THE ONLY ONE WITH THIS ISSUE AND I WANT SOMEONE TO TAKE RESPONSIBILITY AND ADMIT THERE IS SOMETHING GOING ON WITH THESE CARS. THREE MAJOR RECALLS FOR THE 2011 AND ONE THAT I FEEL LEAD TO MY ACCIDENT. HOW MANY PEOPLE HAVE TO GO THROUGH THIS BEFORE AN INVESTIGATION OCCURS.

7/27/15 I WAS AT A COMPLETE STOP BEFORE I WAS GOING TO TURN INTO THE PARKING SPACE. I WAITED UNTIL A VAN PASSED AND AGAIN, WAS AT A COMPLETE STOP. I GENTLY PRESSED THE GAS PEDAL WHEN WITHIN SECONDS THE CAR TOOK OFF ON ITS OWN. WITHIN SECONDS MY CAR REVVED ON ITS OWN AND TOOK OFF; SLAMMING ME INTO A CONCRETE WALL BARRIER THAT SAVED ME FROM DRIVING INTO A DRY CLEANING STORE WINDOW.DURING THIS ENTIRE TIME, MY FOOT BARELY PRESSED THE ACCELERATOR AND MY CAR TOOK OFF. THANKFULLY A MAN CAME TO ME AND TOLD ME TO JUST PUT THE CAR IN PARK AS I WAS HITTING THE BREAK AND MY WHEELS WERE STILL SPINNING. THE BARRIER WAS LITERALLY KEEPING ME FROM GOING THROUGH THE LARGE WINDOW. IT WASN'T UNTIL THEN THAT MY CAR STOPPED. ACCORDING TO THE POLICE REPORT I WAS GOING 5 MPH. IF THIS WAS THE CASE, WHY DID I CRACK THE CONCRETE BARRIER, BURN RUBBER INTO THE ASPHALT SO MUCH THAT MY WHEELS MADE DEEP BLACK MARKS ON THE ROAD AND MY ENTIRE FRONT BUMPER ALL THE WAY TO THE RAILS WERE COMPLETELY CRUSHED. WOULD 5MPH CAUSE $7,000 WORTH OF DAMAGE? I DON'T THINK SO. IN ADDITION MY SEATBELT DID NOT LOCK UPON IMPACT. MY HEAD SLAMMED INTO THE STEERING WHEEL BEFORE THE SEATBELT LOCKED RESULTING IN WHIPLASH. MY AIR BAG ALSO DID NOT DEPLOY. AT THE RATE I WAS GOING AND WITH THE FORCE OF IMPACT I HIT THE BARRIER WITH THERE WAS NO REASON FOR MY SEATBELT NOT TO INSTANTLY LOCK AND MY AIRBAG NOT DEPLOY TO PROTECT MY HEAD AND NECK. MY CAR IS CURRENTLY BEING FIXED BUT I DO NOT FEEL SAFE WITH THAT CAR NOR SELLING IT TO ANYONE ELSE, LEST THIS HAPPEN. WHAT IF A FAMILY BUYS THIS CAR AND DIES DUE TO THIS? I KNOW I AM NOT THE ONLY ONE WITH THIS ISSUE AND I WANT SOMEONE TO TAKE RESPONSIBILITY AND ADMIT THERE IS SOMETHING GOING ON WITH THESE CARS. THREE MAJOR RECALLS FOR THE 2011 AND ONE THAT I FEEL LEAD TO MY ACCIDENT. HOW MANY PEOPLE HAVE TO GO THROUGH THIS BEFORE AN INVESTIGATION OCCURS.

TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. WHILE DRIVING AT 45 MPH, THERE WAS AN ABNORMAL ODOR COMING FROM THE VENTS OF THE VEHICLE. THE CONTACT DISCOVERED THAT THE PASSENGER SIDE SUN VISOR CAUGHT FIRE. A POLICE REPORT WAS FILED. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE. THERE WERE SMOKE INHALATION INJURIES SUSTAINED THAT DID NOT REQUIRE MEDICAL ATTENTION. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 62,000.

WHEN STOPPED TRYING TO START THE ENGINE, PUSH BUTTON STARTER WILL NOT START THE CAR. HAVE TO TURN THE SWITCH TO GET A RESTART. SOMETIMES TAKES SEVERAL TRIES. HAVE HAD ENGINE NOT CUT OFF WHEN BUTTON PUSHED. HAD TO REPEAT SEVERAL TIME TO GET ENGINE TO STOP.

THIS IS THE SECOND TIME I'VE BEEN IN MY HOME WHICH HAS A CONNECTED GARAGE AND GONE OUT IN THE GARAGE TO FIND THE ENGINE RUNNING AND I KNOW FOR SURE IT WAS OFF WHEN PARKED. I BELIEVE THE ISSUE IS WITH THE KEY FOB AND OTHER ITEMS IN MY POCKET IT'S POSSIBLE TO INADVERTENTLY CAUSE THE KEY FOB'S REMOTE START TO BE PUSHED IN THE SEQUENCE NEEDED TO REMOTELY START THE VEHICLE. AT THAT POINT THE VEHICLE IS RUNNING AND YOU HAVE NO IDEA. THIS COULD RESULT IN DEATH IF THE DOOR TO THE GARAGE LEAKS AND THERE'S A BUILD UP OF CARBON MONOXIDE. I'VE ALSO EXPERIENCED BEEPS FROM THE CARS HORN LIKE YOU RECEIVE WHEN LOCKING THE VEHICLE WITH THE KEY FOB SO I KNOW IT WAS MOST LIKELY INADVERTENTLY STARTED. VERY UNSAFE.

JEEP GC2011 STALLS WHILING DRIVING. ONGOING SINCE 2012; MECHANICS HAVE DONE A LOT OF SERVICE AND REPAIR VERY COSTLY OUT OF MY POCKET EXPENCES BUT HAS NOT FIXED THE STALLING. SAYS IT MAYBE THE ALTERNATOR, THROTTLE OR IGNITION PROBLEM. THE 2011 MODEL SHOULD BE INCLUDED IN THE CHRYSLER RECALL #T36 (NHTSA #17V435).

WHILE MOTORING ALONG, MY WIFE AND I NOTICED AN ACRID SMELL WHICH BECAME MORE AND MORE INTENSE UNTIL OUR EYES BEGAN TO BURN AND IT BECAME CLEAR THAT THE ACRID SMELL WAS FROM OUR OWN VEHICLE, AND NOT FROM ANOTHER SOURCE SUCH AS SOME OTHER VEHICLE DRIVING AHEAD OF US. WE PULLED OFF THE ROAD AND IMMEDIATELY WE SAW SMOKE COMING FROM THE PASSENGER-SIDE SUN VISOR WHICH WAS IS THE UP POSITION. WE SHUT THE CAR OFF AND FLIPPED DOWN THE SUN VISOR TO SEE WHAT WAS GOING ON, AND THE VISOR BROKE OFF AS WE DID SO. SPARKS AND MOLTEN METAL BEGAN DRIPPING FROM WIRES WHICH PROTRUDED FROM THE HEADLINER. IT WAS CLEAR BY THE AMOUNT OF SMOKE THAT THE HEADLINER ITSELF WAS ON FIRE IN BETWEEN THE PASSENGER COMPARTMENT AND THE ROOF PANEL, AND ALMOST IMMEDIATELY FLAMES BURNED THROUGH THE HEADLINER MATERIAL. BY PUREST CHANCE A POLICE VEHICLE DROVE BY AT THAT MOMENT; WE FLAGGED THE OFFICER DOWN AND HE PRODUCED A FIRE EXTINGUISHER FROM HIS VEHICLE AND PUT OUT THE FIRE. THE FLAMES WERE SPREADING SO QUICKLY THAT IT WAS CLEAR THAT, HAD THE OFFICER NOT HAPPENED BY AT THAT MOMENT, OUR VEHICLE WOULD HAVE BEEN COMPLETELY DESTROYED. THE FIRE DEPARTMENT WAS CALLED AND THEY DISCONNECTED THE BATTERY TO INSURE THERE COULD BE NO FURTHER ELECTRICAL FIRE AND THAT IT WAS SAFE TO TOW AWAY THE VEHICLE. IN 2014 WE RECEIVED A RECALL NOTICE FROM JEEP (REAL P36) WHICH CITED A POSSIBLE RISK OF FIRE DUE TO RESISTANCE IN THE WIRING OF THE VANITY LAMP.THE RECALL REPAIRS WERE PERFORMED BY OUR LOCAL DEALER IN DECEMBER, 2014.

ALTERNATOR FAILURE DIAGNOSED AS FAULTY REGULATOR BY MECHANIC. SYMPTOMS BEGAN SPONTANEOUSLY WHEREIN VEHICLE WOULD NOT START. AFTER CHARGING OR JUMP STARTING VEHICLE, BATTERY WOULD AGAIN GO DEAD AFTER VEHICLE SAT OFF/NOT RUNNING FOR A FEW HRS (LESS THAN 8).

TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. WHILE MAKING A RIGHT TURN AT 20 MPH, THE STEERING WHEEL BECAME DIFFICULT TO TURN. THE CONTACT HAD TO APPLY FORCE TO THE STEERING WHEEL IN ORDER TO STEER THE VEHICLE. IN ADDITION, THE BRAKE PEDAL WAS DEPRESSED BUT THE VEHICLE FAILED TO STOP AND THEN STALLED. THE CONTACT WAS ABLE TO RESTART THE VEHICLE. THE DEALER WAS UNABLE TO DIAGNOSE THE FAILURE. THE VEHICLE WAS PREVIOUSLY REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 14V530000 (ELECTRICAL SYSTEM). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 105,000. MA 10/23/15 UPDATED 11/03/15.*JB

TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 45 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V530000 (ELECTRICAL SYSTEM). THE FAILURE MILEAGE WAS 35,000.

TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE PUSH TO START FAILED TO START THE VEHICLE WITHOUT WARNING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 60,000.

HAVING PROBLEMS STARTING. MECHANIC SAYS IT'S A TDMI RECALL ISSUE

TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. WHILE ACCELERATING FROM A STOP, THE VEHICLE STALLED WITHOUT WARNING. THE FAILURE WAS EXPERIENCED NUMEROUS TIMES. THE VEHICLE WAS REPAIRED ACCORDING TO NHTSA CAMPAIGN NUMBER: 14V530000 (ELECTRICAL SYSTEM); HOWEVER; THE REPAIR DID NOT CORRECT THE FAILURE. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 70,000.

THE WRINKLES IN THE LEATHER DASH COULD CAUSE AN IRREGULAR PASSENGER AIRBAG DEPLOYMENT. THIS CONCERNS ME GREATLY.

WHILE DRIVING 55 MPH ON THE FREEWAY THE ESC LIGHT CAME ON AND THEN MY ENGINE STALLED, POWER STEERING AND BRAKES SHUT OFF. I HAD TO GET TO THE SIDE OF THE ROAD AND SLOWLY COAST TO THE EXIT! WITH MY TWO KIDS (BOTH UNDER 4) IN THE CAR. TALK ABOUT SCARY!!!! I HAD MY CAR TOWED TO A JEEP SERVICE CENTER AND AFTER 4 DAYS WITH MY CAR - THEY SAID THEY COULD NOT DUPLICATE NOR FIND ANY ISSUES. I HAD TO PAY $200.00 FOR THAT ANSWER.WHICH I WAS NOT HAPPY WITH!!! THEN TODAY (JULY 12, 2015) WHILE SLOWING DOWN AT A STOP LIGHT - THE SAME THING HAPPENED AGAIN!!!!!

THE VEHICLE WAS PUT IN THE SHOP FOR THREE RECALLS AND WHEN I PICKED IT UP THE VEHICLE WAS STILL IN THE SHOPS PICK UP BAY AND WOULD NOT START. THEY KEPT THE VEHICLE FOR ONE WEEK AND COULD NOT FIND ANYTHING WRONG WITH THE VEHICLE. THE VEHICLE WAS PICKED UP ON JUNE 29, 2015, AND IT STARTED. ON JULY 6, 2015, THE VEHICLE STARTED TO DO THE SAME THING IT DID NOT START. I CALLED CHRYSLER THE OPERATOR SAID THAT I HAD TO HAVE IT TOWED TO THE SHOP OURISMAN CHRYSLER DODGE AND TO HAVE THEM LOOK AT THE VEHICLE. I STARTED THE SAME TICKET THAT I HAD BEFORE. THE VEHICLE DID NOT HAVE THIS PROBLEM UNTIL I HAD THE RECALLS DONE. I HAVE TO HAVE THE VEHICLE TOWED INTO THE SHOP.

THE VEHICLE WAS PUT IN THE SHOP FOR THREE RECALLS AND WHEN I PICKED IT UP THE VEHICLE WAS STILL IN THE SHOPS PICK UP BAY AND WOULD NOT START. THEY KEPT THE VEHICLE FOR ONE WEEK AND COULD NOT FIND ANYTHING WRONG WITH THE VEHICLE. THE VEHICLE WAS PICKED UP ON JUNE 29, 2015, AND IT STARTED. ON JULY 6, 2015, THE VEHICLE STARTED TO DO THE SAME THING IT DID START. I CALLED CHRYSLER THE OPERATOR SAID THAT I HAD TO HAVE IT TOWED TO THE SHOP OURISMAN CHRYSLER DODGE AND TO HAVE THEM LOOK AT THE VEHICLE. I STARTED THE SAME TICKET THAT I HAD BEFORE. THE VEHICLE DID NOT HAVE THIS PROBLEM UNTIL I HAD THE RECALLS DONE.

TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE CHECK ENGINE LIGHT REMAINED ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE ELECTRONIC MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, ONLY THE CODES WERE ERASED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V879000(ELECTRICAL SYSTEM, INTERIOR LIGHTING), BUT THE PART TO DO THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 89,627. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

VEHICLE STALLED, WILL NOT START FROM TIME TO TIME, I NOTICE SEVERAL COMPLAINANTS ONLINE ON THE SAME. THE COMPLAINANTS HAD TAKEN VEHICLE IN FOR REPAIR ADD MET WITH NEGATIVE RESULTS EACH TIME THE CONSISTENT FIX WAS FUEL PUMP & FUEL RELAY BUT THIS DID NOT REPAIR VEHICLE THESE WERE DEALER FIXES.

TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. WHILE DECELERATING TO APPROACH A STOP SIGN, THE VEHICLE STALLED AND THE ELECTRONIC STABILITY CONTROL AND FORWARD COLLISION WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS SERVICED PER NHTSA CAMPAIGN NUMBER: 14V530000 (ELECTRICAL SYSTEM), BUT THE REMEDY FAILED TO REPAIR THE VEHICLE. THE CONTACT MENTIONED THAT THE VEHICLE WAS SERVICED THREE TIMES FOR THE SAME RECALL FAILURE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 72,000.

A TRACTOR-TRAILER LABELLED WITH ENTERPRISE RENT A CAR SIGNAGE WITH ONE SIGN ON THE DOOR LABELLED B UNIT HOME DELIVERY PARKED ILLEGALLY AT LUCAS AND 13TH ST WAS BLOCKING BOTH GARAGE OPENINGS FOR MY BUILDING, THE BOGEN. THE DRIVER COULD EASILY HAVE PULLED UP BUT WAS OBVIOUSLY TOO LAZY. APPARENTLY THE DRIVER HAD REMAINED IN THE VEHICLE THE ENTIRE TIME BUT WAS TOO DISTRACTED TO NOTICE THAT HE WAS IN THE WAY. WHEN THE LUMPER CAME OUT WITH HIS DOLLY. INSTEAD OF INSTRUCTING THE DRIVER TO MOVE OUT OF THE WAY, HE CALMLY PUT AWAY HIS DOLLY AND TOLD ME TO GET BACK INTO MY CAR AS THEY WOULD BE LEAVING IN A MOMENT. WHEN I ASKED HIM THE NAME OF THE COMPANY, HE REFUSED TO ANSWER. I THEN NOTICED THE VEHICLE HAD NO REAR TAG (LICENSE OR DOT NUMBER) AT ALL. AS I FOLLOWED THE TRUCK AROUND THE CORNER SO THAT I COULD FINALLY GET ONTO TUCKER, I SAW THE THE DRIVER IN HIS MIRROR, LAUGHING. I FIND NOTHING FUNNY ABOUT SUCH IRRESPONSIBLE BEHAVIOR AND SUSPECT THAT THIS COMPANY HAS NO REAR IDENTIFICATION SO THAT THEY CANNOT BE IDENTIFIED IF THEY CAUSE DAMAGE OR DO OTHER RECKLEESS THINGS.

JEEP WAS TAKEN IN FOR THE P54 FUEL PUMP RELAY RECALL ON 6/12/15. NEXT MORNING AFTER RETURNING FROM DEALER, THE ENGINE WOULD CRANK BUT NOT START. THIS PROBLEM WAS INTERMITTENT, AND THE ENGINE WOULD SOMETIMES START AFTER 15-30 MINUTES OF TRYING. EVENTUALLY ON 6/15/15 IT WOULDN'T START ALL MORNING SO WAS TOWED BACK TO DEALER. THEY COULDN'T REPLICATE PROBLEM AND RELEASED CAR BACK TO ME DOING NOTHING. INTERMITTENT NO START CONTINUED FOR WEEKS, CAR TAKEN BACK TO DEALER ON 7/6/15 AND THEY REPLACED WIN MODULE, ANOTHER COMPONENT OF IGNITION SYSTEM. NEXT MORNING, 7/7/15, CAR WOULD NOT START AGAIN. INTERMITTENT CRANK/NO START CONDITION CONTINUED TO OCCUR FOR WEEKS, CAR TAKEN BACK TO DEALER ON 7/22/15. THIS TIME DEALER SPENT ALMOST 3 WEEKS WORKING ON THE PROBLEM. FIRST, THE FUEL PUMP RELAY (THE RECALL PART ALREADY REPLACED ONCE) WAS DETERMINED TO BE FAULTY AND WAS REPLACED. THIS DIDN'T SOLVE THE PROBLEM, AND THE TIPM WAS SAID TO BE CAUSING THE CONDITION, AND WAS REPLACED ON 8/10/15. JEEP WORKED FOR A WEEK UNTIL TODAY, 8/15/15, WHILE DRIVING DOWN A BUSY LONG ISLAND ROAD CAR STALLED OUT WHILE DRIVING ~30 MPH. MY WIFE AND OUR 4 MONTH OLD BABY WERE IN THE CAR, AND I WAS SOMEWHAT TERRIFIED. THERE WAS TRAFFIC SURROUNDING US, AND I WAS LEFT WITH NO POWER TO THE BRAKES OR STEERING. LUCKILY I WAS ALREADY IN THE RIGHT LANE AND WAS ABLE TO PUT HAZARDS ON AND PULL OVER SLOWLY WITHOUT INCIDENT. IF THERE HAD BEEN A RED LIGHT OR SUDDEN BRAKING IN FRONT OF ME HOWEVER, THE SITUATION WOULD HAVE BEEN MUCH DIFFERENT. AFTER PULLING OVER, CAR CRANKED/NO START AS IT HAS PREVIOUSLY FOR THE PAST MONTHS, AND DID SO FOR 20 MINUTES UNTIL FINALLY STARTED AND DROVE IT HOME. I HAVE HAD OUR JEEP IN THE SHOP 4 TIMES FOR WHAT SEEMS TO BE THE ISSUE DESCRIBED IN THE FUEL PUMP RELAY RECALL, BUT WE ARE STILL EXPERIENCING THE SAME PROBLEM! I AM AT MY WITS END, AND NO LONGER FEEL SAFE IN THIS VEHICLE.

TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. WHILE DRIVING APPROXIMATELY 50 MPH, THE VEHICLE STALLED AND THE STEERING COLUMN SEIZED. THE VEHICLE WAS ABLE TO RESTART. THE FAILURE RECURRED ON SIX DIFFERENT OCCASIONS. THE VEHICLE WAS TAKEN TO A DEALER, WHERE IT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 76,000.

I STARTED THE CAR UP ON OUR DRIVEWAY, PUT IT IN REVERSE, AND TRIED TO TURN THE CAR TO GO ONTO THE ROADWAY, BUT THERE WAS NO STEERING. I HEARD A SMALL PFFTT SOUND AS I STARTED THE CAR, AND HAVE NEVER HEARD THAT SOUND BEFORE. THERE IS NO SIGN OF ANY FLUIDS UNDER THE CAR.

TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE BRAKE PEDAL WAS APPLIED AND TRAVELED TO THE FLOORBOARD SEVERAL TIMES. THE DEALER WAS NOTIFIED IMMEDIATELY AND WAS UNABLE TO REPLICATE AND DIAGNOSE THE FAILURE. THE FAILURE CONTINUED. THE VEHICLE WAS TAKEN TO A MECHANIC WHO REPLACED THE BRAKE BOOSTER. THE CONTACT ALSO RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V879000 (ELECTRICAL SYSTEM, INTERIOR LIGHTING). THE DEALER WAS UNABLE TO SUPPLY THE PART FOR MONTHS. THE CONTACT WAS UNABLE TO DETERMINE WHEN THE VEHICLE WOULD BE REPAIRED. THE FAILURE MILEAGE WAS NOT AVAILABLE. PARTS DISTRIBUTION DISCONNECT. UPDATED 09/27/16*LJ *TR

TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. WHILE DRIVING AT 30 MPH, THE PASSENGER SIDE VANITY LAMP CAUGHT FIRE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V391000 (ELECTRICAL SYSTEM) AND BELIEVE THE FAILURE WAS RELATED TO THE RECALL. THE CONTACT DID NOT SUSTAIN ANY INJURIES. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 45,000.

ON 5/25 APPROXIMATELY 2:30 PM WHILE MERGING ONTO THE HIGHWAY VEHICLE STOPPED ACCELERATING AND STEERING LOCKED UP AND ENGINE STALLED OUT WHILE IN THE RIGHT LANE OF THE HIGHWAY. HAD TO DRIFT OVER TO SHOULDER ON LEFT HAND SIDE ON HIGHWAY WHERE SPEED LIMIT 65 MPH BUT DRIVERS OFTEN DO 75-80 MPH. VEHICLE WOULD NOT RESTART AND HAD TO BE TOWED.

TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THERE WAS A HOLE IN THE FRONT PASSENGER SIDE DASHBOARD. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 56,000.

RECALL REPAIR FOR VISOR WAS COMPLETED JAN. 16,2015. ON MAY 18TH 2015 WHILE DRIVING THE DRIVERS SIDE SUN VISOR ERUPTED INTO FLAMES. I PULLED INTO THE NEAREST LOCATION, WHICH WAS A GAS STATION. THE MECHANIC DOUSED THE FLAMES WITH HIS FIRE EXTINGUISHER....THE CAR WAS TOWED TO THE DEALER WHERE IT WAS PURCHASED AND WE ARE STILL WAITING TO HEAR FROM THIS DEALER. IN FEB. THE CAR WAS SERVICED FOR ELECTRICAL PROBLEMS TWICE IN A 2 WEEK TIME PERIOD....WE ARE SENIORS AND THIS WAS OUR ONLY CAR . WE DON'T KNOW WHERE TO TURN NOW OR HOW THIS WILL BE RESOLVED BY JEEP.

CAR WAS ILLEGALLY PARKED IN THE MIDDLE LANE, WITH NO INDICATOR LIGHTS ON OR ANY LIGHTS WHATSOEVER. SPEED LIMIT WAS 45MPH, I GLANCED TO OFF TO THE SIDE OF THE ROAD WHERE 3 GENTLEMEN WERE STANDING AND TURNED BACK TO LOOKING FORWARD SEEING A CAR PARKED WITH NO LIGHTS IN FRONT OF ME. I REAR ENDED THE FORD FOCUS GOING ABOUT 45MPH. THE DRIVER OF THE FIRST CAR (HUNGRY HOWIES DELIVERY DRIVER) WAS DEEMED AT FAULT DUE TO MECHANICAL ISSUES AND BEING ILLEGALLY PARKED IN THE MIDDLE OF THE ROAD WITH NO HAZARD LIGHTS ON! THE AIRBAG NEVER DEPLOYED IN MY 2011 JEEP GRAND CHEROKEE (MASSIVE RECALL WITH CHRYSLER CARS, AND TAKATA SUPPLIED PARTS) THE ACCIDENT OCCURRED ON 5.19.15 AT 12:15AM WHILE ON MY WAY HOME FROM WORK ( HILTON SUITES. AUBURN HILLS PD ARRIVED ON THE SCENE AND I WAS TAKEN TO MCLAREN HOSPITAL IN PONTIAC, MI IN THE AMBULANCE.

SMOKE SUDDENLY APPEARED IN CAR INTERIOR WHILE DRIVING ON A HIGHWAY. I PULLED OVER. SMOKE BECAME MORE INTENSE. OPENED SUNROOF. FLAMES OBSERVED IN HEADLINER/DOOR JAMB ABOVE DRIVER'S SIDE. FIRE EXTINGUISHED BY FIRE DEPARTMENT BUT NOT BEFORE EXTENSIVE DAMAGE TO THE HEADLINER/INTERIOR AROUND THE DRIVER'S SIDE. CAR INOPERABLE.

NO VOLTAGE INDICATOR LIGHT OR VOLTAGE READER

WHEN YOU TURN ON THE RIGHT TURN SIGNAL, THE LIGHT STAYS SOLID & THE FOG LIGHTS BLINK. WHEN YOU TURN ON THE LEFT TURN SIGNAL IT WILL START OUT FLASHING CORRECTLY & AFTER ABOUT 30 SECONDS IT WILL START FLASHING FAST WITH NO LIGHT IN THE REAR AT ALL. WE HAVE TAKEN IT TO CHRYSLER & THEY WANT $1400 TO REPAIR OR REPLACE THE TIPM. THERE IS NO LESS THAN 15 VIDEOS ON YOU TUBE ON HOW TO CORRECT THIS ISSUE WHICH MEANS YOU ARE WITHOUT YOUR VEHICLE FOR 2-3 DAYS & YOU DON'T HAVE A GUARANTEE THAT IT WILL FIX THE PROBLEM. WE HAVE BEEN STOPPED MULTIPLE TIMES BY THE POLICE FOR NOT USING OUR TURN SIGNALS. THIS SAME COMPLAINT IS LISTED ON YOUR SITE MULTIPLE TIMES, BUT I DON'T KNOW WHY A MANDATORY RECALL HASN'T BEEN ISSUED. FOR A CONSUMER HAVING TO PAY $1400 OUT OF POCKET TO REPAIR WHAT I THINK IS A PRETTY BIG SAFETY ISSUE IS JUST WRONG.

I HAVE A JEEP GRAND CHEROKEE 2011, WITH 58K MILES, AND MY "SER 4 WD" AND TRACTION CONTROL LIGHTS ARE ON. WHAT COULD BE THE CAUSE OF THIS? THE TRUCK SHUT OFF WHILE I WAS DRIVING. THE DEALERS TOLD ME WHEN THEY CHECKED IT THEY FIND NOTHING WRONG AND MAYBE THE SPARK PLUGS NEEDED TO BE CHANGE. MY BACK UP CAMERA WORKS SOMETIMES. WHEN I ASKED WHY IS THIS HAPPENING THEY TOLD ME MAYBE THE CIRCUIT BOARD MAY BE BAD. MY HEAD LIGHTS KEEPS GOING OUT EVER 3 MONTHS, WHEN I ASKED THEY TOLD ME THERE IS NOTHING WRONG WITH THE LIGHTS, I MAY NEED TO CHANGED THE BULBS TO CHRYSLER BULBS. WHAT IS GOING ON WITH CHRYSLER VEHICLES AND WHY EVERY TIME YOU GO TO THE DEALER WITH A KNOWN PROBLEM, THEY CHARGE YOU A DIAGNOSTIC FEE OF $125.00?

I HAVE A 2011 JEEP GRAND CHEROKEE OVERLAND. THERE ARE CURRENTLY 42,000 MILES ON THIS VEHICLE. I WENT TO A SHOP AND TRIED TO HAVE THE RACK AND PINION REPLACED. AND I WAS TOLD THE ALL THE FOUR AXLE SPINDLES ARE RUSTED SO BADLY. THE PROFESSIONAL IN THE SHOP HAD TO SPEND LOT MORE HOUR TO FIGURE OUT AN OTHER WAY TO REMOVE THE PARTS WITHOUT TOUCHING THE SPINDLES. I WAS TOLD THAT IT WAS IMPOSSIBLE TO UNSCREW THE AXLE NUT OUT FROM THE SPINDLES BECAUSE OF THE RUSTS. THIS PROBLEM IS STILL UNRESOLVED. AND IT WOULD PREVENT THE PROCESS OF FUTURE PARTS REMOVAL. I STRONGLY BELIEVE CHRYSLER SHOULD ISSUE A RECALL OR A FREE REPAIR FOR THIS ISSUE. THANK YOU! *TR

I HAVE A 2011 JEEP GRAND CHEROKEE OVERLAND. THIS CAR IS ONLY 4 YEARS OLD AND ALL THE 4 AXLES NUTS ARE RESTED. THIS COULD PREVENT TAKING SOME OF THE MECHANICAL PARTS OFF FOR REPAIR. CHRYSLER SHOULD HAVE ISSUED A RECALL OR A FREE REPAIR FOR THIS. *TR

WHILE DRIVING DOWN THE INTERSTATE, USING CRUISE CONTROL, MY CAR SUDDENLY LOST POWER STEERING AND THEN ALL CONTROL INCLUDING GAS. SEEMED TO STALL BUT THEN WOULD COME BACK ON AND OFF AS I WAS "COASTING" TO A STOP. TRYING TO MAKE MY WAY OVER TWO LANES SO I COULD SAFELY PULL OFF THE SHOULDER OUT OF DANGER WAS NEXT TO IMPOSSIBLE. I HAD TO HAVE MY CAR TOWED 110 MILES TO DEALER AND JEEP ONLY COVERED FIRST $100 SO I ENDED UP PAYING ANOTHER $450 IN TOWING COSTS. THE DEALER SAID MY "SERPENTINE BELT" HAD BEEN SHREDDED AND IT HAD WRAPPED ITSELF AROUND EVERYTHING IN ITS PATH. TALKING WITH NUMEROUS OTHER GARAGES AND EVEN OTHER JEEP CERTIFIED MECHANICS, THEY ALL AGREE THESE BELTS SHOULD BE REPLACED AROUND THE 85,000 MILE MARK EVEN THOUGH THEY SHOULDN'T SHOW SIGNS OF WEAR UNTIL THE 95,000 MILE MARK. THEREFORE I WOULD LIKE TO KNOW WHY THE BELT IN MY CAR, WITH ONLY JUST UNDER 43,000 MILES ON IT, SHREDDED SO BADLY AND ALMOST CAUSED ME TO DRIVE STRAIGHT INTO NUMEROUS CARS AND THEN INTO A GUARDRAIL AND OFF THE SIDE OF THE INTERSTATE. *TR

TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE RECALL REPAIR WAS PERFORMED FOR NHTSA CAMPAIGN NUMBER: 14V391000 (ELECTRICAL SYSTEM) IN OCTOBER OF 2014. ON MAY 2, 2015, WHILE DRIVING AT AN UNKNOWN SPEED, SMOKE APPEARED FROM THE DRIVER SIDE SUN VISOR. SHORTLY AFTER, FLAMES WERE PRESENT COMING FROM THE VISOR. THE CONTACT USED A FIRE EXTINGUISHER TO EXTINGUISH THE FLAMES. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 50,136.

TIPM- TOTAL INTEGRATED POWER MODULE FAILS. VEHICLE ELECTRICAL MALFUNCTIONS, ENGINE CUTS, WON'T START AT TIMES.

ON OR ABOUT APRIL 20, 2015 I HAD JUST DRIVEN MY JEEP ABOUT 20 MILES TO GET GROCERIES CAME HOME UNLOADED AND WENT BACK TO START JEEP TO GO PICK UP GRAND DAUGHTER AT SCHOOL AND THE JEEP WOULD NOT START. IT WOULD CRANK FOR ABOUT 30 SECONDS AND THEN STOP. TRIED TO START 5 OR 6 TIMES. TOOK MY TRUCK TO GET GRAND DAUGHTER. CALLED CHRYSLER AND THEY SENT DEALER TO GET JEEP. ABOUT AN HOUR LATER JEEP STARTED THEN BUT THEY TOOK IT TO CHECK IT OUT. AFTER 5 DAYS THEY TOLD ME I NEED A NEW BATTERY. THEY WANTED $355.31 FOR NEW BATTERY. TOOK JEEP TO 2 PARTS STORES AND THEY CHECKED THE BATTERY AND SAID IT WAS STRONGER THAN WHAT WAS POSTED ON BATTERY. ON MAY 7, 2015 I WAS OUT AT STORE AND JEEP WOULD NOT START. TRIED ABOUT 6 OR 7 TIMES AND THEN IT STARTED WITHOUT MY FOOT ON BRAKE BUT WOULD NOT GO INTO GEAR. RESTARTED AND WAS FINE. CALLED DEALER AND TOOK BACK ON MAY 8, 2015. DEALER KEPT JEEP OVER NIGHT AND TOLD ME I NEEDED A NEW BATTERY. BOUGHT A NEW BATTERY THROUGH MY SON IN LAWS SHOP COST ME $122.14. THE DEALER CHARGED ME $90.00 FOR THE TEST. SO I AM OUT OF $212.14 AS OF NOW. TODAY JUNE 13,2015 I WENT TO START MY JEEP AND IT WOULD NOT START. SAME AS BOTH TIMES BEFORE. I KNOW THE PROBLEM IS WITH THE TIPM AND NO TEST WILL SHOW THAT THERE IS A PROBLEM WITH IT. CALLED JEEP HOT LINE AND THEY SAID THERE IS NO RECALL ON THIS AND NO REPORTS. TO TAKE IT TO THE DEALER AND HAVE THEM TEST IT AGAIN THAT THEY COULD NOT HELP ME WITH THIS PROBLEM BECAUSE MY JEEP WAS OUT OF FACTORY WARRANTY. I ONLY HAVE 32989 MILES ON MY JEEP. IT ONLY HAD 32627 ON THE SECOND VISIT TO DEALER. I HAVE EXTENDED WARRANTY ON THE JEEP BUT THEY CHARGE $50.00 IF THE TEST DON'T SHOW UP A PROBLEM. SO I AM BETWEEN A ROCK AND A HARD PLACE. WHERE DO I GO FROM HERE. I KNOW THERE ARE A LOT OF REPORTS ON HERE ABOUT THE SAME PROBLEM I AM HAVING. THANK YOU FOR YOUR TIME. *TR

TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V115000 (EQUIPMENT, TIRES) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 8/19/15*CN UPDATED 10/23/2017*CN

TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V391000 (ELECTRICAL SYSTEM) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE. UPDATED 09/18/15*LJ

TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT SMOKE APPEARED UNDER THE HOOD OF THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER AND IT WAS DETERMINED THAT THE ALTERNATOR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 46,000.

I HAD THE TIPM FUEL PUMP RELAY BYPASS "FIX" DONE LAST FALL AFTER FAILING TO START A NUMBER OF TIMES. IT HAS BEEN RECALLED SINCE I HAD THE REPAIR DONE. I AM NOW EXPERIENCING THE EXACT SAME PROBLEM. IT FAILS TO START A FEW TIMES EACH WEEK, EVENTUALLY STARTING AFTER SEVERAL ATTEMPTS. I'VE TAKEN MY VEHICLE TO A LOCAL DEALERSHIP A NUMBER OF TIMES AND THEY CAN'T FIND ANYTHING WRONG (NO ERROR CODES). THIS IS AN INTERMITTENT STARTING ISSUE AND APPARENTLY DIFFICULT TO DIAGNOSE. IT'S ALMOST CERTAINLY RELATED TO THE TIPM. I CONTINUE TO PAY DIAGNOSTIC CHARGES SINCE NO "CODES" ARE REGISTERING ANYWHERE. ($150.00) UNTIL THEY GET A "ERROR CODE", THEY CLAIM THERE'S NOTHING THEY CAN DO AND IT'S NOT COVERED BY MY EXTENDED WARRANTY. THE INTERNET IS FULL OF SIMILAR COMPLAINTS FOR THIS MAKE AND MODEL YEAR. I JUST WANT MY CAR TO START AND RUN WELL! *TR

I RECEIVED NOTICE BY MAIL IN DECEMBER THAT MY 2011 JEEP GRAND CHEROKEE HAD A RECALL (P36 SUN VISOR WIRING) AND THERE WAS A RISK OF FIRE DUE TO A WIRING ISSUE. I IMMEDIATELY TOOK MY CAR TO DADELAND DODGE CHRYSLER JEEP IN MIAMI, FL TO GET THE RECALL FIXED. MY CAR WAS AT THE DEALERSHIP FOR ABOUT 24 HOURS BEING REPAIRED AND THE NEXT DAY I WAS CALLED TO GO PICK IT UP BECAUSE THE RECALL HAD BEEN DONE AND THE CAR WAS GOOD AS NEW. FAST FORWARD TO TUESDAY, APRIL 14TH AND I AM DRIVING AND STOPPED AT A RED LIGHT. MY CAR FILLED WITH SMOKE AND I COULD NOT BREATHE IN THE CAR. I HAD NO IDEA WHERE THE FIRE WAS COMING FROM SO I STARTED OPENING ALL THE WINDOWS AND NOTICED THERE WAS A FIRE BY THE SUN VISOR. ALL OF THE ELECTRICAL FUNCTIONS ON THE CENTER CONSOLE AND THE STEERING WHEEL HAD DISABLED AND I WAS UNABLE TO OPEN THE SUNROOF TO LET THE SMOKE OUT. I HAD TO PULL OVER, TURN OFF THE CAR AND TRULY FEARED FOR MY LIFE BECAUSE THE CAR HAD FILLED WITH SMOKE AND THE SUN VISOR WAS COMPLETELY BURNED. THE FIRE COULD HAVE BURNED ME HAD I BEEN ON A HIGHWAY AND UNABLE TO STOP. I THINK IT'S INCREDIBLE THAT I DID MY PART, TOOK THE CAR TO GET THE RECALL FIXED, AND WAS RETURNED A CAR THAT WAS CLEARLY NOT FIXED. THIS FIRE COULD HAVE SEVERELY INJURED ME AND I NO LONGER FEEL SAFE DRIVING THIS CAR. THIS MODEL CAR HAS HAD SEVERAL RECALLS, INCLUDING ONE INVOLVING THE BREAKS, AND TO BE HONEST, I JUST DO NOT FEEL SAFE DRIVING IT AFTER WHAT HAPPENED TO ME. I SIMPLY WANT BACK WHAT I PAID FOR THIS MANUFACTURE DEFECTED VEHICLE. *TR