2013 Jeep Grand Cherokee Complaint Log

Alternator, Fuel Pump, and Brake Booster Water Shield all recall parts were supposed to be repaired at the Jeep service department on June 18 entered in to service department on June 12, 2023 and ready for pick up on June 19, 2023. The service department informed me that after installing the new parts that they shutdown the PCM had to be replace. After picking vehicle up from the Jeep service department the car shut down on the freeway which it stalled in the middle of the busy freeway which could have resulted in death which is a safety concern. After vehicle was safely pushed to side of road the vehicle was towed to home. I called the dealership next morning they informed me that I would have to repay for another tow back to the dealership to see what the problem was but I had to wait for an open appointment for this service so waited and finally the service department stated that I could send the vehicle back to service now on July 05, 2023 after week of calling and not getting an appointment. As indicated on the receipt from the Jeep service department on June 19, 2023 the vehicle failed because of recall parts failing. Now the second time the vehicle is in service the Jeep service department indicated that the recall parts failed again and now they don’t know what’s wrong with the vehicle at this point and they are trying to find remedies such as making me pay for a new TIPM that was damaged from the burnt out recall parts after being fixed. The vehicle is still not operational and no loaner vehicle was offered to me since this is my second time experiencing the same issues from the recalls that supposed to have been fixed which can put me and my family in danger without a proper solution or remedy.

The contact owns a 2013 Jeep Grand Cherokee. The contact stated while the vehicle was parked, the driver's side front headrest deployed, pushed forward, and struck the contact on the head. There were no reported injuries. There were no warning lights illuminated. The vehicle was taken to the local dealer but was not diagnosed or repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The failure mileage was approximately 123,500.

The dashboard is covered with leather and the glue that holds it in place has failed. The leather is starting to flap up when the defroster and the air conditioner goes on. It is lifting up and obstructing my view of the road while driving. This should not happen in a car. It must be a design flaw using cheap glue and not having clips to hold the leather in place

Recall 19V-813 was initiated on November 14th, 2019. It is now May 17th, 2023 and the manufacture still is OUT OF STOCK on this part needed to remedy the situation. I'm reporting this because it states if the mfg. cannot remedy in a reasonable amount of time to report it to NHTSA which is what I'm doing. If something happens regarding safety everyone is now on notice that it's unacceptable to be backordered for a recall part for 4 years.

The active headrest popped open without an accident and can't be reset due to broken internal tabs. Very dangerous if it happens while driving. It's like getting punched in the back of the head by a rock-em sock-em robot.

The Active Head Restraint (AHR) deployed on it own due to failed plastic internal parts on the passenger headrest. This is a known issue and has been for years. Jeep should correct this issue for all affected vehicles. I fear that the driver headrest will also fail and could potentially lead to a crash. This needs to be addressed.

Passenger headrest separated -- turns out it is called "Active Head Restraint" -- I did not know it was even there! The vehicle was not involved in an accident or rear ended (as I understand activates this). Nobody was injured and in fact nobody was in the vehicle when it went off. This happened a few months ago and thought it was just a broken headrest and I would have to fix it. Upon investigating the headrest last week is when I discovered this has been an issue for a long time. I found a "Warranty Bulletin" put out by Mopar BUT it was not issued to owners of the vehicle. I called the Jeep dealer on 3/2/23 and found out that my vehicle went out of the "Warranty Bulletin" time period just last month. I missed the repair because I was not notified of the issue from Jeep / Mopar! After reading of other individuals occurrences and injuries I have disconnected the "AHR" from the driver seat because of the possibility of it activating when my daughter is driving the vehicle and causing her to loose control of the vehicle. This item failing is more dangerous to drivers & passengers than other items which have been recalled by the NHTSA because this can cause an accident with death potential vs like a leaking fuel line that would cause a fire and loss of the vehicle but most likely not a death because the person would be able to exit the vehicle.

The contact owns a 2013 Jeep Grand Cherokee. The contact stated while driving approximately 15-25 MPH and depressing the accelerator pedal, the vehicle hesitated before accelerating as intended. The contact stated that the brake pedal resistance increased while depressing the brake pedal, which required the brake pedal to be depressed to the floorboard. The contact stated that the Emergency Stop Brake engaged unexpectedly while the vehicle was idling and while driving at various speeds. A "Low Battery" message was displayed, and upon inspection, the battery was hot. The vehicle was taken to a certified mechanic who diagnosed failures with the TIPM (Totally Integrated Power Module) communication and the transmission; however, the vehicle had not been repaired. The contact stated that the vehicle was previously included in unknown recalls and was taken to the dealer where the recall repairs were performed. The manufacturer was made aware of the failure. The failure mileage was unknown.

Vehicle has stalled over twenty times, whether driving on the highway over 60 mph or driving locally within 20 MPH. Initially stalled December 25, 2022 while driving home on Christmas Day with my entire family, driving full speed on the highway. I felt the stall and pulled over as quickly as I could. Attempted to restart several times and engine would crank but not start until after 5-7 attempts and several minutes. Since then I continue to experience the same stalling and attempts to restart vehicle. Took to service center multiple times and they are unable to determine the issue. Fuel pump relay was changed twice by the dealership. I had to pay $1500 one time as they said the cost was not covered, which is ridiculous since the problem reoccurred many times after that. Most recently, fast forward to almost 1.5 years later and the issue is still occurring. Now it stalled and appears to be rolling back when in drive until I shift the gear to park and move the gear several times. It has been losing traction and power. I really need someone to determine a resolution to the issue as this is a severe safety issue and I am very concerned about driving it.

I have had an open recall on my jeep since November 2019. I have called into both of the local jeep dealerships in the area for help with the open recall and was told that they do not have the parts needed to repair the recall. I asked what my next best steps were because this is a safety hazard and based on the recall details, could result in the car coming to a stop while I’m driving without any notice which could lead to an accident or could potentially be fatal. I was told they have no timeframe on when they will be getting in the needed parts and that it could be months. I asked for a rental and was told they do not offer this service even in situations like this. I’ve been driving in fear since learning of the recall and am hoping you can help me with a resolution.

The contact owns a 2013 Jeep Grand Cherokee. The contact stated while approaching a traffic light, the contact noticed that the air suspension warning light had illuminated, then the vehicle lost motive power and stalled. The contact attempted to jumpstart the vehicle, but the vehicle would not restart. The vehicle was towed to the dealer and the contact was informed that the alternator and battery needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and stated that the vehicle was not included in NHTSA Campaign Number: 17V435000 (Electrical System). The failure mileage was 100,000.

The contact owns a 2013 Jeep Grand Cherokee. The contact stated while driving 35 MPH, the contact noticed smoke coming from the sunroof. The contact stated that the smoke turned into flames. The contact was able to pull over and the fire department was contacted, and they were able to extinguish the fire. There were no injuries reported. The vehicle was taken to the dealer, and they stated that no failure was found. The contact's insurance also diagnosed the vehicle they stated that it could be a wiring issue. The manufacturer was contacted and provided no assistance. The failure mileage was 115,000.

Prior to bringing our Grand Cherokee (GC) to the dealer to fix the apply the fix for the fuel pump relay recall, the GC stalled once every one or two months. After dealer applied the solution to the fuel pump relay recall, GC stalls almost daily and sometimes more than once daily. Usually, the GC starts just fine. During the first drive of the day, as we take our foot off the gas, the GC stalls. This is dangerous and life-threatening because the stall has occurred on busy streets and on the highway. ATTACHMENT: I took a look a the external relay that the dealer installed. I'm suspicious about the relay. I looked the relay part number online and found that the relay was commonly used for another application and not for fuel pumps. Please check the relay part number in the attachment and verify that this is the correct relay for this fuel pump relay recall.

This is the second time I’ve replaced the rear end differential in this car. Seems to be a know issue among mechanics that Jeep’s are know to need this rare pair often

1)The Alternator caught fire. Napleton Jeep Arlington Heights is replacing it so you would have to reach out to them for the part. 2)Driving and smoke started coming from under hood of car. Car stopped dead while I was trying to turn onto side street, almost causing an accident. My safety, other drivers safety, as well as the homes in the area were at risk because of the fire. When hood was opened there were small flames and smoke coming from the Alternator. 3) UNKNOWN 4) UNKNOWN 5) NO WARNING LIGHTS came on prior to any of this happening. No indication by vehicle that there was an issue. Vehicle towed to Jeep dealership and they are replacing the alternator and battery. Do not believe dealer service center is looking into this. They said they are charging me to replace the items. Noticed there was a recall for this issue (T36) but Chrysler said my vin # does not match the "batch" that was recalled. This clearly is the same issue. This needs to be looked at!!! Chrysler needs to stand behind their product and rectify this so no other cars do this. It could have been a catastrophic situation.

During repair of thermostat, I was told my oil filter housing was cracked and leaking oil. The mechanic said this was a common problem with the V6 engine in Jeeps because the housing is made of plastic and sits on top of the engine where heat breaks down the plastic. Upon searching the web I found numerous instances of this complaint on various websites. I don't have oil dripping on the ground , but I worry where the oil is running to for instance a hot exhaust pipe. This repair is quite extensive from what I've read and at one point there was an issue getting the replacement part because of the number of failures of this housing. I'm guessing this was a cost cutting effort by Chrysler that's going to cost consumers in the end.

The contact owns a 2013 Jeep Grand Cherokee. The contact stated that while driving at an undisclosed speed, the vehicle started to shake with an abnormal knocking sound coming from the driver’s and passenger’s side of the vehicle. There was no warning light illuminated. The vehicle was towed to an independent mechanic but was not yet diagnosed. The dealer was not made aware of the failure. The manufacturer was not notified of the failure. The approximate failure mileage was 187,546.

While driving my check engine light came on and then the electronic stability control light came on to show the system was off. I tried to accelerate but the car would not go any faster. I let off and moved to the right lane then pressed the gas again. It struggled to go but eventually did resume speed. This problem is intermittent because after I stopped for fuel, the light went away. After a few hours of driving, it came back on. Park the car and it sat overnight. Next morning started up and light was off. Took in for service and cannot get a code for repairs. Suggestion was continue driving in hopes the light will come back on. Could this be camshaft position sensors?

The contact's mother owns a 2013 Jeep Grand Cherokee. The contact stated that while her mother was driving 50 MPH, the vehicle stalled. The vehicle was taken to an independent mechanic, but the mechanic was unable to duplicate the failure. In addition, the failure recurred, and the stuck throttle body warning light was illuminated. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure. The failure mileage was approximately 160,000.

While driving on a 55 mph 4 lane roadway I experienced a loud "pop" sound followed by rapid rhythmic banging at the passenger rear area of the vehicle. Thinking a tire must have failed I got as far to the right of the roadway and stopped. When the tire was changed it was apparent that the tread delaminated involving about one half of the length of the tread. The tire was not punctured and remained inflated. I was in danger of injury due to the proximity to high speed traffic passing by. I contacted Goodyear, the manufacturer of the tire, and they retrieved the tire for an internal inspection. They denied my claim citing the delamination was caused by "impact causing overdeflection of the tire and a fracture of the steel belt package". There was no impact with any object or defect in the road surface. There is no way the the rear tire could have impacted anything without the front passenger side tire also being involved. The tire was rendered totally unusable as a result. There was no warning nor was there any impact. The tire size is 265/50R20. There is extensive damage to the passenger rear area of my vehicle and the rear passenger door.

The few sensor is no longer functional jeep no longer stops in its own sensor states its dirty. Dashboard is warped leather bubbled off

My vehicle has been recalled based on the incident on file since 2019 but every time I go to Jeep dealership Wilmington Delaware they always say there are no part for the recall. We are now in 2022 and I’m still driving the car with this dangerous recall

The driver's seat active head restraint spontaneously deployed. There was no collision of any kind. This occurred while vehicle was stopped at a traffic light. The driver (who is not the individual filing this report) suffered a sore neck as a result. At time of deployment, the driver's head was inclined forward and tilted down. Otherwise the injury might have been much worse. This incident could have been exceptionally dangerous if the deployment happened while vehicle was moving. As of today (June 2, 2022), the vehicle has not been inspected by dealership. The first available appointment for repair is June 8, 2022. No warning or other indication given prior to spontaneous deployment. The part is available for inspection by NHTSA, at least until it is taken to dealership. I have uploaded pictures of part.

BATTERY UNDER PASSENGER SEAT SHORT CIRCUITED WHICH SHORTED OUT ALTERNATOR WHICH BURN UP CAR COMPUTER SHORT CAUSED SMOKE TO FILL UP CAR AND ENGINE COMPARTMENT INDEPENDENT LOCAL DEALER REPLACED ALL PARTS NO WARNING WAS INDICATED VEHICLE JUST STOPPED IN MIDDLE OF ROAD BEGAN SMOKING IN ENGINE COMPARTMENT

THERE IS A BIG HOLE ON TOP OF THE BACK WHEEL PASSENGER SIDE, LIKE YOU CAN SEE INSIDE MY CAR, ONE OF YOUR WORKER CRUSHED INTO MY CAR WHILE IT WAS PARKED

radiator, hoses, coolant issues

My driver's-side headrest/"airbag" deployed without a collision. I was wiping down my drivers seat after getting the seat dirty and when I wiped over the headrest it popped against my hand and I heard a tinkling noise of something bouncing around inside my vehicle. Further inspection showed that my headrest had popped out like it had deployed in a crash, etc. I was parked in my driveway and was not pushing hard on the headrest. I looked inside the headrest, and also googled this incident, and there are plastic clips inside the headrest that hold it in place. Those plastic clips wore out and broke off, causing the headrest restraint to deploy. I googled this situation and discovered that other people experienced this same thing as well - I got lucky because I wasn't driving when it happened!! But also, after further research, I found out that this is a thing that is happening and nobody is doing a recall about it. It will cost $600+ to get a new headrest inserted BUT there's no guarantee that my next one won't do the same exact thing! I haven't spent the money to get it fixed yet, because of that, but I have to have my seat and lumbar support adjusted ridiculously so that I can ride comfortably without my neck sticking out like a turtle.

2ND, To continue with the issues of the vehicle lastly provided, while driving the check engine light come on and the traction control turns off, cannot turn back on using dash button, cannot access vehicle system on wheel, change display of dash view, windshield wipers are stuck on constantly, turn signals do not work nor does the hazard lights, vehicle is also stuck in 4x4 drive and cannot be taken out. Vehicle was taken to Preferred JCD of Muskegon MI and diagnostics were run with no clear diagnosis and no fix, suggestion was to replace TIPM box. Now Jan 2024 and vehicle still sits with issues and not driven.

Two years ago I replaced my thermostat as my car was overheating on the highway, not a big deal as it was just shy of 10 years old. Now two years later I am having the same issues, I brought it in, as it is doing the same thing and it again is the thermostat. It is not a faulty thermostat so, it is something that is obviously making the thermostat fail in the vehicle.

Yes the Jeep developed a stall while going down the highway then would crank and run for 3 or seconds and die again and that’s all it would do. Check engine light comes on as well as the lighting bolt on dash. I believe the fuel pump is part of the problem seeing how at a qt tank of gas it will die and only run when more gas is added but also the body control module cause it keeps throwing diff codes after I fix the issues. As well as the way it cranks n dies like security issue. This is very common for jeeps everywhere

Shortly after purchasing vehicle we noticed there was an issue when using the remote start, the vehicle would start and then the horn would go off as if the alarm was going off, the vehicle would shut off and not want to start with the even with the power button. I disconnected the batter and let it sit for about 20 minutes and then reconnected and started the vehicle normally with the power button, about 6-7 weeks go by and after not using the remote start we had another issue, (NO KEY DETECTED) with both keys in the vehicle, did the same procedure with battery disconnect and reconnect and holding the key fob on the power button so that it would recognize the fob and it seemed to be ok for the time being until the next issue arrived.

The contact owns a 2013 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 19V813000 (Electrical System) however, the part to do the recall repair was not available. The contact stated that the vehicle stalled intermittently. The vehicle was taken to the dealer, but the dealer could not duplicate the failure. The dealer informed the contact that the fuel pump relay for the recall repair was not available. The vehicle was not repaired. The manufacturer was made aware of the failure and informed the contact that parts were available for the recall repair. The failure mileage was approximately 198,000. Parts distribution disconnect.

Drivers side headrest popped open without any collision or contact. It looks like a plastic latch that holds the headrest & airbag in place broke spontaneously.

I was driving down a residential road, going about 30 mph. I went over a very small bump. My driver's side seat headrest exploded open and hit me in the back of the head. It scared me so much I swerved my car. Luckily it was a quiet street and I was going slow or I would have had an accident. I have a medical condition called fibromyalgia so this triggered severe headaches and fatigue for about a week. Luckily no serious injuries. I took it to a Jeep dealership and they said it's covered under the extended warranty and will be repaired for free. But what about a recall to avoid this dangerous safety issue in the first place? What about the passenger seat that is also now waiting to pop open and injure someone?

Truck wouldn’t start found a recall for my vehicle took to dealer for recall recall is for wiring harness to fuel pump and if fuel pump fails it’s suppose to be covered under the recall dealer saying otherwise that I have to pay

2013 Grand Cherokee: Driving on highway, battery indicator came up on dashboard, all dashboard lights started flashing, windshield wipers turned on, and the car abruptly stalled in the middle of the highway. Inside hood, alternator smoking as if it was going to ignite. Alternator, battery, wire harness, fuse box, computer: all fried. Expensive repair. Problems line up with exactly this existing recall NHTSA CAMPAIGN ID: 17V435000 "If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash. There is also the possibility that the alternator may short circuit, increasing the risk of a fire." Jeep/Chrysler already fixed this recall on this specific car in 2018. According to dealership the warranty for repair is 2 years. Jeep is allegedly "fixing" these cars resulting in the recall consequence to happen regardless. Looking into this issue online it seems I am not the only person to experience this. Jeep/Chrysler needs to open the recall back up as there are unsafe cars on the road unbeknownst to drivers. In addition to this there is an existing recall-NHTSA CAMPAIGN ID: 19V813000- fuel pump relay, which can result in the car suddenly stalling and causing an accident. I have been trying for two years to get this repaired by various Jeep dealerships. They claim there is a limited amount of parts. I have been informed numerous times that if the car stalls as a result of that recall they will reimburse the repair, which indicates there isn't a shortage on the part. Jeep is dragging their feet leaving unsafe cars on the road.

While driving off an exit ramp power steering warning came on wheel was very tight to control

2013 JEEP GRAND GHEROKEE. CONSUMER WRITES IN REGARDS TO FUEL PUMP RELAY SAFETY RECALL. THE CONSUMER STATED THE MANUFACTURER HAS EXCEEDED A REASONABLE AMOUNT OF TIME COMPLETING THE RECALL REPAIR. THE CONSUMER REQUESTED ASSISTANCE RECEIVING THE PARTS NECESSARY TO COMPLETE RECALL AS THEY ARE ON BACK ORDER.

Vehicle stalled while driving multiple times. When I try to make an appointment for the Fuel Pump relay recall the part was either out of stock or the Dealer only accepts recall appointments during specific dates and times that are inconvenient. (RECALL RELATED INCIDENT) TS

The vehicle (2013 GC Trailhawk ) engine stalls while driving. The electrical remains on but engine oil error comes on and I can feel there is missing as if engine is not getting enough fuel, there is no power when you accelerate and the engine stalls. My safety is put in risk because this happens while driving on the highway and normal streets. I have taken it to my Jeep dealer (John Hughes, Perth, Australia ) and they too claimed to have never heard of this issue. Fuel pump relay was already repalced some time back. The issue continues and they claim they cannot figure out the problem. The engine will re-start after about 10 minutes powered off and drives fine until the next time it stalls, which has become more frequent. There is no warning when the engine will stall, it just stops running. This problem has been going on now for over six months for me with the stalling becoming more frequent.- Perth, WA, Austalia This has happened 5 times now in the last 6 months.

The passenger side front seat active headrest disengaged while the vehicle was not in motion. My son was hit in the head but not seriously injured. The car has not been inspected by a dealer. I'm reporting this incident because a dealer will charge a fee to assess the failure and my online research has identified many similar failures without Chrysler accepting responsibility for the defect.

The vehicle engine stalls while driving. The electrical remains on, however the engine stalls. My safety is put in risk because this happens while driving on the highway and normal streets. I have taken it to the dealer (Glendale Chrysler Jeep Dodge Ram 10070 Manchester Road, St. Louis, Mo. 63122 (3140 965-5100) they claimed to have never heard of this issue, but informed me there was a recall on the Fuel Pump Relay. They replaced, however the issue continues and they claim they cannot figure out the problem. I did receive a letter from FCA-Fiat Chrysler Automobiles regarding the recal-P54(NHTSA14V-530) or safety recall R09 (NHTSA 15V-115). The engine will re-start after about 15 minutes and drives fine until the next time it stalls, which has become more frequent. There is no warning when the engine will stall, it just stops running. This problem has been going on now for over a year with the stalling becoming more frequent.

Went into dealership to address fuel pump recall v62. 3rd instance since 2013. Car would not start at pickup after recall was performed. Still same issue with fuel pump relay failure that results in a no-start condition if not running. Dealership rechecked work performed and started car after multiple starts. On the drive home car stalled in right hand turn at 30mph or less.

The contact owns a 2013 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 19V813000 (Electrical System) however, the part to do the recall repair was not available. The contact then received a second recall notification which stated that parts were now available however, the dealer informed the contact that the parts remained unavailable and that she would be placed on a waiting list. The contact stated that the vehicle would fail to start-up after several attempts, without warning. The contact stated that the manufacturer had exceeded reasonable amount of time for the recall repair. The failure mileage was approximately 95,000. Parts distribution disconnect.

While driving the vehicle under normal weather conditions and normal road conditions, the driver's headrest exploded forward.

On July 15, 2021, I was driving my vehicle 2013 Jeep Grand Cherokee in my town. My daughter was sitting in the front seat of the vehicle. As I was driving, the passenger headrest deployed unexpectedly for no reason. I heard a loud pop and then my daughter scream as the headrest hit her in the back of the head. She was not injured. I have no idea why this occurred. I went home and researched this online and discovered several articles in which similar incidents have occurred with other people in similar vehicles. I contacted the dealership to see if they were any recalls for this particular issue and I was told no. Also, the representative from the dealership told me they had talked with a supervisor and did not know what I was talking about.

The active head restraint on the driver side deployed while stopped. There was no rear end collision. It hit me in the back of the head and startled me, glad I was stopped. There seams to be a defect in the plastic parts in the head rest where the metal bar in there is installed. This certainly could have caused an accident if I was in motion on they highway and was distracted by this sudden deployment.

The contact owns a 2013 Jeep Grand Cherokee. The contact stated that the vehicle was taken to the dealer for recall repair under NHTSA Campaign Number: 19V813000 (Electrical System). However, three days after the recall repair had been completed, the check engine warning light illuminated while driving. The vehicle was taken back to the dealer where it was diagnosed that the Totally Integrated Power Module (TIPM) had failed. The contact stated that he had not experienced any failures with the vehicle prior to the recall repair. The vehicle was not repaired. The manufacturer was notified of the failure and a case was opened. The failure mileage was approximately 125,000.

The contact owns a 2013 Jeep Grand Cherokee. The contact stated that while her husband was driving there was an abnormal odor detected. There were no warning lights illuminated. The contact stated that while the vehicle was parked and unattended there was smoke coming from the passenger’s side rear door. The sun visor and roof were on fire. The fire department was called out to extinguish the fire. There were no reported injuries. A police report was not filed. The vehicle was towed to the local dealer however, the vehicle was not diagnosed nor repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 95,000.

The contact owns a 2013 Jeep Grand Cherokee. The contact stated while parking the vehicle, the headrest independently exploded. The contact sustained a sore neck but did not require any medical attention. The contact stated no warning light was illuminated. The vehicle was not taken to the local dealer nor an independent mechanic to be diagnosed. The vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 121,000.