2013 Jeep Grand Cherokee Complaint Log

The contact owns a 2013 Jeep Grand Cherokee. The contact stated that while driving at various speeds, the vehicle stalled with the electronic throttle control warning light illuminated. The contact stated that after the failure, there was an abnormal clicking sound coming from the glove compartment. The contact stated that after hearing the clicking sound, the contact was able to restart the vehicle and resume normal driving. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and informed the contact that the vehicle was previously serviced under NHTSA Campaign Number: 19V813000 (Electrical System). The contact disputed that the vehicle was ever serviced under the recall. The vehicle was not repaired. The failure mileage was approximately 100,000.

The contact owns a 2013 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 19V813000 (Electrical System) however, the part to do the recall repair was not yet available. The local dealer was contacted and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware and informed the contact that parts were shipped sporadically to dealers to facilitate some repairs. The contact had not experienced a failure. Parts distribution disconnect. Consumer stated case number [XXX] are still backordered. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).”

The contact owns a 2013 Jeep Grand Cherokee. The contact stated the vehicle failed to start. The dealer was made aware of the failure and informed the contact that the failure was related to NHTSA Campaign Number: 19V813000 (Electrical System) however, the part for the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the failure. The approximate failure mileage was 76,000. Parts distribution disconnect.

I was driving on the highway.When thr check engine light and red electric bolt came on. The truck slowed down and didn’t accelerate good and traffic was flying past me and honking horn as I pulled over. I took to dealership was told it was the Accelerator pedal so replace it and reflashed system light cam back on now they saying throttle body or wiring harness is it a tsb or recall because my truck was fire

THE PASSENGER SEAT HEATER LIGHT KEEPS TURNING OFF AFTER PUSHING THE BUTTON. I CHECKED UNDER THE SEAT AND ALL WIRES SEEM FINE. TURN THE CAR BACK ON AN IT WORKS FOR A LITTLE BIT THEN DOES IT AGAIN. SOMETHING ODD IS GOING ON WITH IT BECAUSE THE AC SEAT WORKS STILL. THE WINDSHIELD WIPERS CAUSE A VERY LOUD ANNOYING HUM WHEN GOING 60 OR FASTER AN ITS VERY ANNOYING.

WHEN YOU START THE CAR IT STALLS. FUEL PUMP RELAY HAS BEEN REPLACED THREE TIMES. PROBLEM IS STILL HAPENING. CAR IS PARKED WHEN IT STALLS. LAST REPAIRED UNDER RECALL V62- FUEL PUMP RELAY

Both the front driver and front passenger headrests have deployed in the past 1 year; however, the vehicle was not involved in an accident or collision to cause such deployment. The vehicle was parked when each headrest deployed. This is clearly a defect of the vehicle. The Jeep dealership estimated the cost to repair at approximately $800 per headrest, which I will not pay, because this is not an issue caused by me. It is a vehicle defect, and needs to be recalled immediately as evidenced by the many news articles online related to this topic. It is very dangerous and could cause serious harm to someone.

TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V813000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE VEHICLE WAS TAKEN TO FORT COLLINS JEEP (224 W HARMONY RD, FORT COLLINS, CO 80525) WHERE IT WAS CONFIRMED THAT THE PART WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

WHILE DRIVING THE PASSENGER ACTIVE HEAD RESTRAINT DEPLOYED DUE TO FAILURE OF THE PLASTIC RETAINERS STRIKING MY WIFE IN THE BACK OF HER HEAD. THANKFULLY SHE WAS NOT INJURED.BUT IT STARTLED US NOT KNOWING WHAT HAPPENED UNTIL WE WERE ABLE TO PULL OVER AND CHECK. THIS CLEARLY COULD HAVE CAUSED AN INJURY OR ACCIDENT AND THESE DEFECTIVE HEADRESTS SHOULD BE RECALLED AND REPLACED IMMEDIATLY.

I DROPPED OF MY 2013 JEEP GRAND CHEROCKEE TO A MECHANIC TO INSPECT FOR AN OIL LEAK. THE OIL FILTER HOUSING WAS FOUND TO BE CRACKED WHICH WAS CAUSING THE LEAK. THE MECHANIC STATED HE HAD REPLACED MORE OF THESE HOUSING BECAUSE THEY ARE PLASTIC AND WERE MADE TO THIN SO WHEN THE OIL FILTER OR COVER IS TIGHTENED DOWN AFTER HAVING THE OIL CHANGED, THE HOUSING CRACKS. AFTER CONTACTING A DEALER ABOUT THIS ISSUE THE DEALER STATED THERE WERE APPROXIMATELY 60,000 REPORTS OF THIS ISSUE ACROSS THE COUNTRY. THE PART IS ON BACK ORDER AND WOULDN'T BE IN ANYTIME SOON. I CONTACT CHRYSLER/JEEP WARRANTY AND THERE RESPONSE WAS THEY COMPLETED AN INVESTIGATION BUT NO RECALL HAS BEEN ISSUED YET. THEY WERE WORKING ON GETTING PARTS IN A TIMELY FASHION. IF THERE ARE 60,000 PROBLEMS OF THIS TYPE REPORTED FOR THIS ENGINE, WHY ISN'T THERE A RECALL

TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE JERKED AND STALLED WHILE DEPRESSING THE ACCELERATOR PEDAL. THE CHECK ENGINE WARNING LIGHT WAS ILLUMINATED. THE CONTACT DISCOVERED THAT HER VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 19V813000 (ELECTRICAL SYSTEM). LAKESHORE CHRYSLER DODGE JEEP RAM FIAT (330 E HOWZE BEACH RD, SLIDELL, LA 70461) AND RAINBOW CHRYSLER DODGE JEEP LLC (301 RIVER HIGHLAND BLVD, COVINGTON, LA 70433) WERE CONTACTED AND IT WAS CONFIRMED THAT THE PART WAS NOT YET AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS APPROXIMATELY 100,000. PARTS DISTRIBUTION DISCONNECT.

The contact owns a 2013 Jeep Grand Cherokee. The contact was made aware of NHTSA Campaign Number: 19V813000 (Electrical System) however, the part to the recall repair was unavailable. The contact took the vehicle to the local dealer and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V813000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE VEHICLE WAS TAKEN TO LARRY H. MILLER COLORADO JEEP (350 S HAVANA ST, AURORA, CO 80012) WHERE IT WAS CONFIRMED THAT THE PART WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. *DT THE CONTACT HAS STATED THAT THEY HAD BEEN INFORMED BY THE DEALERSHIP THAT IT WOULD OVER 3 YEARS BEFORE THEY WOULD BE ABLE TO DO THE WARRANTY WORK.

WHILE IN PARK, THE DRIVER HEADREST DEPLOYED INTO THE BACK OF MY HEAD. NO COLLISION TOOK PLACE, IT RANDOMLY DEPLOYED. IT WILL NOT RESET AS IT SEEMS A PLASTIC BRACKET BROKE INSIDE. NO RECALL FOR THIS ISSUE BUT WHEN RESEARCHING THE PROBLEM, IT SEEMS TO HAVE AFFECTED A LARGE GROUP OF 2011-2018 JEEP GRAND CHEROKEE OWNERS.

HAD V62 RECALL DONE AT THE DEALER. NO PROBLEMS FOR 14 MONTHS OF OWNERSHIP UNTIL AFTER RECALL THE SO-CALLED FIX. NOW THE ENGINE SHUTS OFF WHEN GOING IN REVERSE. HAD 2ND DEALER DIAGNOSTICS DONE AND STILL HAVE A SHUTTING OFF ENGINE PROBLEM!

TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V813000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT GILLMAN CHRYSLER JEEP DODGE RAM LOCATED AT 10585 W SAM HOUSTON PKWY S, HOUSTON, TX 77099, (832)553-0100, HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

MY JEEP GRAND CHEROKEE . TENDS TO STALL A LOT WHEN STARTING IT UP , IT MAKES THIS LOUD CRANKING NOISE AND TAKE ABOUT 5-10 SECONDS TO TOP. ALSO WHENEVER I'M MAKING SHARP TURNS THE JEEP FEELS LIKE IT'S LOSING POWER AND I HAVE TO PUSH DOWN ON THE BREAK AND START OVER . ALSO MY FORWARD WARNING COLLISION AND ACC OFF IS ON DASH BOARD . BRAKE SYMBOLS ALONG WITH TRACTION OFF NOW POPS UP ON THE DASH BOARD. IT'S BEEN OVER A YEAR SINCE I RECEIVED THE LETTER AND I'M CONCERNED DUE TO SAFETY ISSUES IT MAY CAUSE . (ALSO THE START DELAY AND CAR SLOWING DOWN HAVE BEEN GOING ON SINCE I PURCHASED THE JEEP )

RECALL V62/NHTSA 19V-813. FUEL PUMP RELAY RECALL. RESPONDED TO THE RECALL AND A NEW WIRING HARNESS WAS INSTALLED. THIS HAS NOT FIXED THE PROBLEM. WHILE STATIONARY, VEHICLE HAS FALSE STARTS ALMOST ON A DAILY BASIS. BY FALSE I MEAN CAR WILL CRANK BUT DOES NOT START. AT TIMES WHILE IN MOTION, VEHICLE WILL RUN SLUGGISH AND CHECK ENGINE LIGHT COMES ON. THIS IS THE SECOND REPLACEMENT HARNESS INSTALLED .

WHILE CAR WAS BEING SWEPT OUT AT CAR WASH, DRIVERS SIDE HEADREST DEPLOYED FOR NO APPARENT REASON. A PART OF THE HEADREST BROKE RELEASING IT.

The contact owns a 2013 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 19V813000 (Electrical System) however, the part to do the recall repair was not yet available. The contact called the local dealer and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated while driving at low speeds in traffic, the vehicle loss motive power without warning. The contact stated that a police officer assisted him to push the vehicle to the side of the roadway. The vehicle was not drivable. The contact towed the vehicle to an independent mechanic, where they replaced the fuel pump relay. The vehicle was repaired however, the failure recurred. The contact towed the vehicle to an independent mechanic and was informed that the bypass relay and wiring needed to be replaced. The contact called local dealer and made them aware of the failure. The vehicle was not yet repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 56,000. Parts distribution disconnect.

HAD A RECALL V62 PERFORMED ON FEB 1, 2021. PRIOR TO THAT DATE FOR THE LAST 14 MONTHS, I HAD ZERO PROBLEMS. NOW AUTO SHUTS OFF WHEN PLACED IN GEAR AND ON ONE OCCASION STARTED REMOTELY AND THE ENGINE WOULD NOT COME ON NORMAL MODE TO DRIVE. AFTER A FEW TRIES VEHICLE STARTED AND WAS ABLE TO DRIVE.

I HAVE REQUESTED ASSISTANCE FROM 2 DEALERSHIPS AND I HAVE BEEN TOLD JEEP IS ONLY SENDING 1 PER WEEK TO DEALERSHIPS AND THE LIST TO GET IT FIXED IS VERY LONG AND THEY DO NOT KNOW WHEN I CAN GET IF FIXED. THIS IS A SAFETY RECALL AND I AM VERY WORRIED ABOUT MY JEEP.

JEEP AND FCA REFUSE TO FIX THE FUEL PUMP RELAY ON MY JEEP. THEY CLAIM THEY ONLY GET ONE PART PER MONTH AND CANNOT FIX MY JEEP. I HAVE CALLED 5 DIFFERENT JEEP DEALERSHIPS AND FCA US CORPORATE OFFICE AND WAS TOLD THE SAME THING. HOW IS THIS LEGAL? THEY WON'T EVEN TELL ME THE NAME OF THE PART SO I CAN REPLACE IT MYSELF. I HAVE BEEN TRYING TI GET IT REPLACED FOR HALF A YEAR.

TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V813000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. NAPLES DODGE CHRYSLER JEEP RAM (6381 AIRPORT-PULLING RD, NAPLES, FL 34109) AND THE MANUFACTURER WERE MADE AWARE OF THE ISSUE. THE CONTACT WAS INFORMED BY THE DEALER THAT THEY ONLY RECEIVED ONE REPAIR PART EVERY FOURTEEN DAYS. THE CONTACT STATED THAT THE FAILURE LISTED IN THE RECALL WAS EXPERIENCED. THE FAILURE MILEAGE WAS 64,563. PARTS DISTRIBUTION DISCONNECT.

MY CAR WAS IN MOTION WHEN IT SHUT OFF EVERYTHING WAS CUTTING ON AND OFF AS IN MY WIPERS MY RADIO MY LOCK AND UNLOCK ETC

TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE THE ENGINE WAS IDLING AND THE TRANSMISSION WAS IN THE PARK POSITION, THE VEHICLE SUDDENLY DROVE FORWARD AT A SPEED OF APPROXIMATELY 10 MPH BEFORE DRIVING OVER A CURB. THE CONTACT'S WIFE WAS ABLE TO CLIMB INTO THE VEHICLE AND HANDLE THE GEAR SELECTOR CAUSING THE VEHICLE TO STOP. DURING THE INCIDENCE, A ONE YEAR OLD CHILD WAS IN THE REAR CAR SEAT. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER ISLINGTON CHRYSLER LOCATED AT 5476 DUNDAS ST W, ETOBICOKE, ON M9B 1B6, CANADA. THE CAUSE OF THE FAILURE WAS NOT YET DETERMINED. THE MANUFACTURER WAS ALSO NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 97,000.*DT*JB

TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE VEHICLE FAILED TO START. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V813000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT CALLED ISLAND AUTO GROUP (1580 HYLAN BLVD, STATEN ISLAND, NY 10305, (718)979-0934 WHERE IT WAS CONFIRMED THAT THE PART WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 55,000. PARTS DISTRIBUTION DISCONNECT.

MY JEEP STALL OUT OF SUDDEN IN THE MIDDLE OF ME DRIVING ON HIGHWAY 20 ELGIN,IL IT WAS VERY VERY SCARY MOMENT, THE JEEP JUST DIED!!

TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 14V391000 (ELECTRICAL SYSTEM), 19V813000 (ELECTRICAL SYSTEM), 17V572000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC) AND 17V435000 (ELECTRICAL SYSTEM). THE CONTACT INFORMED THE DEALER BERT OGDEN CHRYSLER DODGE JEEP RAM (8421 W EXPY 83, FRONTAGE RD, HARLINGEN, TX 78552) OF THE RECALL NOTIFICATIONS AND WAS TOLD BY THE DEALER THAT THE PARTS NEEDED TO BE ORDERED HOWEVER, THE DEALER NEVER CALLED THE CONTACT BACK TO SCHEDULE A RECALL REPAIR APPOINTMENT. THE CONTACT STATED THAT THE VEHICLE WOULD NOT START RANDOMLY BUT WAS UNSURE IF THE FAILURE WAS RELATED TO THE RECALLS. THE MANUFACTURER WAS NOT INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS 70,000. PARTS DISTRIBUTION DISCONNECT.

TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V813000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT STATED THAT WHILE DRIVING 15 MPH AND APPROACHING AN INTERSECTION OR STOP SIGN, THE VEHICLE HESITATED TO ACCELERATE WITHOUT WARNING WITH THE ACCELERATOR PEDAL DEPRESSED. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. SAFFORD CHRYSLER DODGE JEEP RAM OF SALISBURY (1915 N SALISBURY BLVD SALISBURY, MD 21801, (888) 867-9096) AND THE MANUFACTURER WERE NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 189,000. PARTS DISTRIBUTION DISCONNECT.*DT*JB

TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V813000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT STATED THAT WHILE DRIVING 15 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT STEERED THE VEHICLE TO THE SHOULDER OF THE ROADWAY. THE CONTACT WAITED FOR SEVERAL MINUTES BEFORE STARTING THE VEHICLE AND THE VEHICLE RESUMED NORMAL OPERATIONS. RIVER OAKS CHRYSLER JEEP DODGE RAM (4807 KIRBY DR, HOUSTON, TX 77098, (888)284-5254) WAS CONTACTED AND CONFIRMED THAT PARTS WERE NOT YET AVAILABLE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT TO LEAVE THE VEHICLE AT THE DEALER UNTIL THE PARTS BECAME AVAILABLE. THE FAILURE MILEAGE WAS APPROXIMATELY 80,985. PARTS DISTRIBUTION DISCONNECT.

The contact owns a 2013 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 19V813000 (Electrical System) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The local dealer was contacted several times and confirmed that parts were not yet available. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2013 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 19V813000 (Electrical System) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not available. The manufacturer was made aware of the issue and informed the contact that parts were available. The contact had not experienced a failure. Parts distribution disconnect. Consumer stated he has called 3 times.*JB

INITIALLY BROUGHT MY JEEP INTO SHOP DUE TO JERKY MOVEMENT AT SLOWS SPEEDS WHILE TRYING TO TURN OR BACKING UP AND THEN "SERVICE 4WD" LIGHT COMING ON. WAS INFORMED THAT THE TRANSFER CASE CONTROL MODULE AND SHIFT MOTOR WERE BAD. WHEN I PICKED UP THE JEEP EVERYTHING SEEMED TO BE WORKING FINE. LESS THAN 3MONTHS LATER, AND APPROX. 5,000 MILES, "SERVICE 4WD" LIGHT CAME BACK ON AND SEEMS TO BE STUCK IN 4 LOW. HAD CAR TOWED TO SAME SHOP, IN CASE ONE OF THE PREVIOUS PARTS WENT BAD, AND WAS INFORMED THAT THE TRANSFER CASE NEEDS TO BE REPLACED NOW. LOOKING INTO THE ERROR, IT SEEMS THIS IS ANOTHER "KNOWN PROBLEM" WITH JEEP ALONG WITH THE ROCKER ARM ISSUE I PREVIOUSLY HAD ON THIS JEEP. AS BOTH OF THESE ISSUES ARE SAFETY RELATED SINCE THE VEHICLE COULD STALL OR SHUT DOWN WHILE DRIVING, I BELIEVE THERE SHOULD BE A RECALL ON BOTH ISSUES. ESPECIALLY SINCE BOTH OF THESE REPAIRS ARE VERY EXPENSIVE!

TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT STATED WHILE DRIVING 55 MPH, SEVERAL UNKNOWN WARNING LIGHTS ILLUMINATED AND THE VEHICLE STALLED IN THE MIDDLE OF THE ROADWAY. THE CONTACT STATED THAT A BYSTANDER PROVIDED A JUMP START TO MOVE THE VEHICLE TO THE SIDE OF THE ROADWAY. THE VEHICLE WAS NOT DRIVABLE. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC AND THE CONTACT WAS INFORMED THAT THE ALTERNATOR, BATTERY AND COMPUTER NEEDED TO BE REPLACED. THE CONTACT CALLED SEVERAL LOCAL DEALERS AND MADE THEM AWARE OF THE FAILURE. THE VEHICLE HAD NOT BEEN REPAIRED AS OF YET. UPON INVESTIGATION, THE CONTACT ASSOCIATED THE FAILURE WITH NHTSA CAMPAIGN NUMBER: 17V435000 (ELECTRICAL SYSTEM) HOWEVER, THE VIN WAS NOT INCLUDED. THE MANUFACTURER HAD BEEN INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 100,400.

The contact owns a 2013 Jeep Grand Cherokee. The contact stated that while driving at various speeds or while stopped at a stop sign, the vehicle was rough idling and would stall intermittently. The vehicle was taken to an independent mechanic and diagnosed as compression leaks and cylinder head failure. The mechanic referred the contact to the dealer. The vehicle was taken to the dealer and the dealer informed the contact that the failure was related to a manufacturer's X56 extension warranty for the 3.6 Liter left cylinder head. The VIN was not included in the extended warranty and the contact was referred to the manufacturer. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to file a complaint with the NHTSA. The failure mileage was approximately 128,000.

RECALLS 19V-913 AND 15V-115 AROUND THE 28TH DAY OF DECEMBER, 2020, I WAS IN PUBLIC STREET ON MY WAY TO MY MOTHER'S HOME AT NIGHT IN MY VEHICLE. THE VEHICLE BEGAN TO SLOW DOWN. I BEGAN TO PUSH THE ENGINE PEDAL AND IT DIDN'T REACTED. IT WAS DIFFICULT TO PUSH THE BREAK. I WAS NEAR THE ENTRANCE OF THE COMMUNITY GATE AND, BECAUSE I WAS DRIVING SLOWLY, I WAS ABLE TO PUT THE CAR ON NEUTRO AND MANAGED TO ENTER THE COMMUNITY AND LEFT THE CAR INSIDE THE GATE COMMUNITY BECAUSE WAS NOT ABLE TO REACH MY MOTHER'S HOUSE. IT WAS VERY SCARY AND DANGEROUS SITUATION, BECAUSE I COULD HAVE BEEN HIT BY A CAR BY THE SUDDEN SLOWING OF CAR VELOCITY AND WHILE TURNING LEFT TO THE COMMUNITY GATE IN NEUTRO. CALLED CHRYSLER DEALER TO INFORM THEM THAT THE SAME STALLING SITUATION THAT OCCURRED THE SEVERAL TIMES THEY INSPECTED MY CAR FOR PREVIOUSLY, HAPPENED AGAIN. THEY TOLD ME THAT THE SOONEST APPOINTMENT THEY CAN GIVE ME IS IN THE 18TH OF JANUARY OF 2021. THE CAR IS STATIONED WAITING TO BE TOWED TO THE DEALER. THIS WOULD BE AT LEAST THE 6TH TIME THE CAR HAD THIS PROBLEM, AND THE THIRD THAT I HAVE TO TOW IT. THE FIRST TIME THE CAR WAS TOWED WAS IN APRIL OF 2018; THAT TIME THEY REPLACE THE FUEL PUMP/MODULE. IN SEPTEMBER OF 2018, THE EXTERNAL FUEL PUMP RELAY WAS REPLACED. THE CAR WAS BROUGHT TO THE DEALER AGAIN IN MARCH AND NOVEMBER OF 2019 FOR THE SAME PROBLEM BUT THEY ALLEGED NOTHING WAS FOUND. THE LAST TIME WAS IN THE 11TH OF AUGUST OF 2020, WHEN THE CAR WAS TOWED TO THE DEALER BECAUSE IT STALLED AND COULD NOT BE TURN ON; THE FUEL PUMP RELAY CONTROL CIRCUIT OVERLAY HARNESS WAS REPLACED, (ACCORDING TO WORK ORDER). JUST AFTER FOUR MONTHS, THE CAR STALLED WHILE MOVING IN THE MIDDLE OF A TRANSITED PUBLIC STREET AT NIGHT. THIS HAPPENED PREVIOUSLY, BUT THE CAR MANAGE TO RECOVER QUICKLY WHILE DRIVING. THIS IS WHY I BEGAN TO DRIVE SLOWLY. MORE THAN TWO YEARS AND STILL THE SAFETY ISSUE PERSISTS. (RECALL RELATED INCIDENT) TS

HEAD REST ES VERY DANGEROUS IT OPENED IT SELF IT'S MADE WITH CHEAP MATERIALS ALSO I CHECKED IN GOOGLE AND TOO MANY CARS THEY'RE HAVING THE SAME PROBLEM IT SHOULD BE A RECALL. VERY DANGEROUS

IT HASN'T FAILED YET, THE RECALL IS FOR THE FUEL PUMP RELAY. WE GOT A NOTICE AND HAVE BEEN TRYING TO GET THE DEALER TO FIX IT SINCE DECEMBER WITH NO SUCCESS. THE NOTICE SAYS IT CAN FAIL AND CAUSE AN ACCIDENT... IF THE DEALER IS IN NO HURRY TO FIX IT, WHO IS RESPONSIBLE IF IT FAILS, CAUSING AN ACCIDENT THAT KILLS MY FAMILY?

The contact owns a 2013 Jeep Grand Cherokee. The contact stated while driving at an undisclosed speed, the Electronic Throttle warning light illuminated and the vehicle experience loss of motive power and decelerated. There was an abnormal sound coming from the vehicle. The contact pulled over, turned off, and restarted the vehicle. The vehicle was taken to the dealer and diagnosed with electrical failure. The vehicle was not repaired. The contact referenced NHTSA Campaign Number: 19V813000 (Electrical System) however, the VIN was not included. The approximate failure mileage was 7,000.

SAFETY RECALL WAS ISSUED FOR THIS ON NOVEMBER 14, 2019. THERE IS STILL NO REMEDY. NOT SURE WHAT THE TIMEFRAME ON RECALLS IS, BUT I'D SAY MY SAFETY HAS BEEN AT RISK LONG ENOUGH. MY VEHICLE OFTEN SPUTTERS AND SHAKES VIOLENTLY WHILE ACCELERATING, ESPECIALLY WHEN TRYING TO ACHIEVE HIGH SPEEDS QUICKLY (WHILE ENTERING FREEWAY TRAFFIC FROM AN ON RAMP OR WHEN PASSING INTO ONCOMING TRAFFIC FOR EXAMPLE). THE ISSUE RELATED TO THIS RECALL CAN CAUSE MY VEHICLE TO STALL WHICH WOULD BE SEVERELY DANGEROUS IN THESE SITUATIONS.

I WAS IN TRAFFIC GOING ABOUT 25-30 MPH WHEN I LIGHTLY TOUCHED MY GAS PEDAL AND MY CAR WOULDN'T ACCELERATE AT ALL. SINCE I WAS GOING TOO SLOW I WASN'T ABLE TO GET TO THE LEFT LANE AND THE SHOULDER ON THE RIGHT LANE WAS NARROW SO I SAT HALF IN THE RIGHT LANE HALF ON THE SHOULDER WITH A DEAD CAR FOR ABOUT FIVE MINUTES BEFORE I COULD GET IT TO TURN BACK ON. I WAS ON A HIGHWAY 495N IN MARYLAND DURING RUSH HOUR.

MY 2013 JEEP GRAND CHEROKEE CAUGHT FIRE DUE TO A FAULTY VANITY VISOR MIRROR WIRING THAT HAS A RECALL AND WAS REPAIRED PER RECALL PRIOR TO THE FIRE. I WAS ABLE TO PUT OUT THE FIRE WITH A FIRE EXTINGUISHER. MY CAR HAS HAD THE RECALL PERFORMED AND WAS IN TO TWO DIFFERENT DEALERSHIPS THIS YEAR FOR RECALL SERVICE. HAD I NOT BEEN IN A PARKING STRUCTURE, I WOULDN'T HAVE HAD ACCESS TO A FIRE EXTINGUISHER AND THE CAR CERTAINLY WOULD HAVE BURNT TO THE GROUND. I WAS ENTERING A PARKING STRUCTURE AT THE TIME OF INCIDENT (DRIVING). RECALL NUMBER:15V-879

MY 2013 JEEP GRAND CHEROKEE OVERLAND 4X2 'ACTIVE HEAD RESTRAINT' (AHR) HEADRESTS MANUFACTURED BY GRAMMER AG SUFFER FROM A DEFECT. FCA US AND GRAMMER AG'S ACTIVE HEAD RESTRAINT IS MEANT TO SPRING FORWARD IN THE EVENT OF A REAR-END COLLISION TO CATCH A VEHICLE OCCUPANT'S HEAD TO PREVENT WHIPLASH, THE FEATURE HAS DEPLOYED WITHOUT WARNING OR EXTERNAL FORCE FROM A COLLISION, AND FORCEFULLY STRUCK THE BACK OF MY PASSENGER'S (WIFE) HEAD WHILE WE WERE IN MOTION. THE FORCE OF THE IMPACT TO THE BACK OF MY VEHICLE PASSENGER'S (WIFE) HEAD AND WITHOUT WARNING OR CAUSE WHILE THE VEHICLE IS IN OPERATION. SHE WAS INITIALLY STARTLED AND WE DID NOT KNOW WHAT HAD HAPPENED. THEN WE DISCOVERED THE BROKEN HEADREST. LATER, MY WIFE EXPERIENCED A HEADACHE AND NECK DISCOMFORT OVER SEVERAL DAYS. I HAVE SEEN SEVERAL LAWSUIT DOCUMENTS ONLINE FILED BY OTHER JEEP OWNERS WHO STATE THE CAUSE OF THE DEFECT AS THE FAILURE OF A 'CHEAP PLASTIC COMPONENT' INSIDE THE DEFENDANTS' AHR. SPECIFICALLY, THE FEATURE CONTAINS A PLASTIC BRACKET THAT ACTS AS THE TRIGGERING MECHANISM AND HOLDS THE FEATURE'S SPRING-LOADED RELEASE IN PLACE UNTIL A SENSOR SIGNALS THAT THE VEHICLE HAS BEEN HIT IN ITS REAR, THE CASE EXPLAINS. AS A 'COST-SAVING MEASURE,' THE PLAINTIFFS SAY, CHRYSLER AND GRAMMER AG DESIGNED THE AHR BRACKET WITH 'AN INFERIOR AND INEXPENSIVE FORM OF PLASTIC' THAT CAN CRACK AND BREAK DOWN PREMATURELY DUE TO THE 75 POUNDS OF CONSTANT PRESSURE APPLIED BY THE AHR'S SPRINGS ONTO THE BRACKET. I MAY HAVE MISSED IT, BUT I HAVE ONLY SEEN A RECALL FOR 2014 JEEP GRAND CHEROKEE HEADRESTS. I WOULD LIKE THE PARTS ON THESE HEADRESTS REPLACED. NOT SURE IF THE SAME DEFECT ALSO EXISTS ON REAR PASSENGER SEAT HEADRESTS.

TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V813000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. AN UNKNOWN DEALER WAS CONTACTED AND CONFIRMED THAT PARTS WERE NOT YET AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

MY 2013 JEEP GRAND CHEROKEE STARTED MAKING A TICKING NOISE THE SECOND TIME THE DEFAULT WATER PUMP WAS REPLACED 4 YEARS AGO IN RECALL WARRANTY AND HAS MADE AN AUDIBLE TICKING NOISE SINCE THEN. DESPITE MULTIPLE COMPLAINTS TO TWO DEALERSHIPS, IN ANNISTON, AL AND FOLEY, AL, I HAVE BEEN TOLD THE TICKING WAS NORMAL FOR THE HEMI 5.7L ENGINE. THREE WEEKS AGO, I TOOK A JEEP FOR A ROUTINE OIL CHANGE AND THE TECHNICIAN WROTE ON MY MULTI-POINT INSPECTION PAPERWORK 'NOTICED AN AUDIBLE TICKING'. THIS TECHNICIAN HAS TOLD ME TWICE PREVIOUSLY THAT THIS WAS NORMAL AND FAILED TO MENTION TO ME PERSONALLY WHILE IN THE DEALERSHIP. I ONLY NOTICED HE WROTE IT ON MY PAPERWORK AFTER I HAD LEFT. I CALLED AND REQUESTED TO SPEAK WITH THE TECHNIQUE CONCERNING THE TICKING AND I WAS TOLD I WOULD RECEIVE A CALL BACK AND TO THIS MOMENT HAVE NEVER RECEIVED A CALL. AFTER RESEARCHING ONLINE, I SEE THIS IS A VERY COMMON ISSUE WITH THE HEMI 5.7L ENGINE HOWEVER, CHRYSLER HAS FAILED TO ISSUE A RECALL TO CORRECT THE DEFAULT ENGINES. THE TICKING SPEEDS UP WHEN ACCELERATING THE VEHICLE. THE VEHICLE HAS STALLED TWO IN THE LAST TWO DAYS. ONCE, IN THE DRIVEWAY AFTER THE VEHICLE HAD BE STARTED AND RUNNING FOR APPROXIMATELY THREE MINUTES. THE SECOND TIME, WHILE DRIVING DOWN A BUSY HIGHWAY AND SLOWING FOR A CAR TO TURN AHEAD OF ME. I LUCKILY WAS ABLE TO VEER OFF THE ROAD TO PREVENT AN ACCIDENT. FOLLOWING THIS, MY FCW TURNED OFF WITHOUT WARNING AND WILL NOT ALLOW ME TO TURN BACK ON. CURRENTLY, MY VEHICLE HAS AN OPEN RECALL TO, AGAIN, REPLACE THE FAULTY FUEL PUMP RELAY SWITCH WHICH HAS ALREADY BEEN REPLACED THREE PRIOR TIMES, ONCE BY THE JEEP DEALERSHIP AND TWICE BY A PRIVATE TECHNICIAN. THIS RECALL WAS ISSUED A YEAR AGO AND STILL DOES NOT HAVE A REMEDY PER THE DEALERSHIP. I TRAVEL FREQUENTLY, AT TIMES 300 MILES PER DAY.MY CHILD TRAVELS WITH ME AND I FEAR THE VEHICLE WILL FAIL WHILE DRIVING ON A HIGHWAY OR INTERSTATE.

MY JEEP HAS DIED ON ME AS I'M TRAVELING ON THE HIGHWAY AT RATES OF SPEED BETWEEN 60-75 MPH. I HAVE BEEN ABLE TO COAST TO SIDE OF ROAD FORTUNATELY SO FAR. THIS HAS HAPPENED NUMEROUS TIMES IN THE LAST 6 MONTHS. IT WILL USUALLY START BACK UP IN ABOUT 15 MINS. A FEW TIMES IT TOOK LONGER. THERE IS NO WARNING, IT JUST LOSES POWER AND WILL NOT ACCELERATE. THIS HAS HAPPENED WITH AND WITHOUT CRUISE CONTROL IN USE.

RECEIVED RECALL NOTICE 12 MONTHS AGO - V62/NHTSA 19V-813, FUEL PUMP RELAY. A ENGINE STALL WHILE DRIVING CAN CAUSE VEHICLE CRASH WITHOUT PRIOR WARNING. VEHICLE HAS BEEN IN SHOP 2 TIMES IN LAST WEEK WITH ISSUES WITH THE ETC (ELECTRONIC THROTTLE CONTROL) CAUSED BY THE FUEL PUMP. FAILURE TO START FROM A COLD AND A WARM START HAS HAPPENED 6 TIMES. FIRST REPAIR COST $553.66 AND TODAY'S REPAIR OF THE FUEL PUMP WHILE COVERED UNDER WARRANTY (SINCE THE FIRST RECALL PART FAILED) DOESN'T HELP FIX THE PROBLEM. SHOULD NOT TAKE 12 MONTHS TO RESOLVE AN ISSUE OF THIS MAGNATUDE. IT IS VERY STRESSFUL DRIVING THIS VEHICLE WITH THE KNOWLEDGE THAT IT IS HAVING ISSUES AND COULD FAIL AND CAUSE A CRASH. HOW SOON WILL THIS RECALL BE RECTIFIED?11

FRONT PASSENGER HEADREST ACTIVE RESTRAINT DEPLOYED RANDOMLY WHILE DRIVING UNDER NORMAL CONDITIONS. DIDN'T GET IN A COLLISION OR STOP HARD. DRIVING ON A TWO-LANE COUNTY ROAD AT AROUND 50 MPH.

TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V813000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. AN UNKNOWN DEALER WAS CONTACTED AND CONFIRMED THAT PARTS WERE NOT YET AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.