2014 Jeep Grand Cherokee Complaint Log

See attached document for complaint.

The active headrest restraint system deployed without being in a crash or hitting a bump for that matter. The vehicle was sitting stationary when it deployed. This could be a major safety issue as I have had a history of concussions and if this were to have deployed while I was driving, the consequences could have been severe. I see that they expanded a 10 year warranty for this, but it deployed a couple of months after that 10 year warranty expired. This should be covered for lifetime as it is a malfunctioning safety component that could seriously injure someone or render them incapacitated at highway speeds. All of this is due to a plastic clip failing that holds a metal pin.

-The passenger seat head rest popped open (exploded - it was super loud) when in the process of backing up out of my driveway. - The safety of everyone in the car was put at risk. My husband was in the seat and was hit in the back of the head. My son, his wife and their 2 month old daughter was in the back seat. - The problem has not been reproduced or confirmed by anyone. It just happend last night. - It has not been inspected yet either. - There was no indication of any issue with the head rest. There was no collision or problem prior to the rest rest popping open (or exploding, seriously).

oil leakage

My Jeep Diesel Grand Cherokee engine and oil cooler overheats. This has progressively gotten worse. I have taken it to my local dealer and they can't and honestly don't try very hard to figure out the problem. I have taken it to local auto shops and they have replaced several parts but no improvements have been made. I have been told this Jeep needs an oil cooler but Jeep discontinued making these for my year. I have spent thousands of dollars to attempt to fix this and nothing has worked. This vehicle has left me stranded on the side of a busy highway with my family. I do not get warning lights, I just notice the arrow creeping dangerously close to the red marker before it completely blows the radiator. I cautiously drive slow going uphill when I am towing which is also a danger with cars passing me swiftly. Jeep knows this is a problem with the Diesel motor but they have not offered a fix for it. I can't sell it to anyone because of the known problem. I am completely stuck with a lame vehicle.

The contact owned a 2014 Jeep Grand Cherokee. The contact stated while her son was driving 65 MPH, there was smoke coming from underneath the hood. Several unknown warning lights were illuminated. The contact's son and the other passengers exited the vehicle and walked 20 feet away. The contact stated that the entire vehicle caught on fire. The fire was extinguished by the fire department. The contact stated that the vehicle was severely burned from the front end to the rear seats. There were no injuries sustained. The contact was unsure whether a fire department report and a police report were filed. The vehicle was towed and totaled. The dealer and the manufacturer were notified of the failure. The failure mileage was approximately 150,000.

The component that failed is the EGR cooler. It’s available upon request for inspection. This component can crack and cause the car to start on fire and it’s currently cracked causing the car to not be able to be driven. The recall occurred in 2020 and I was told by three different dealerships including the one that fixed it foxchrysler in Canada and they all stated the recall had been remedied. The vehicle was taken to four separate mechanics for inspection. The warning lamps that are illuminated are the check engine light, service AWD, and service electric throttle control module and the code comes back as the EGR cooler when the vehicle is ran through the diagnostic system. They first appeared July 19th 2024. I called the dealership I bought the truck from who informed me the whole recall wasn’t fixed and to contact an authorized dealership in my area to get it fixed. (Motor Cars of Lansing, MI) I spoke with the dealership who they referred me to (Griffin Jeep and Chrysler S 27th street Milwaukee WI) they informed me that the recall was marked as complete effective 03/31/2021 and to call the dealership they fixed the recall in Canada and see if it had a warranty. Spoke with a rep at Fox Chrysler in Canada who informed me the part only had a two year warranty and would’ve expired 03/31/2023. My car is a used car that only had a one year warranty and I would have to pay for this part that was recalled out of pocket that could run me anywhere from $700-$10,000 which is way more than the car is worth

I had a recall on the dash of my Jeep due to the leather wrinkling.I had very slight wrinkling, so I honored the recall and took it to the dealership. They replaced the leather which seemed to fix the problem, well WRONG, they put the leather down with no adhesive to keep it in place. Long story short, it began having some puckering in the middle,now the whole dash looks like a wrinkled bed sheet and its totally lifted along the bottom of the windshield, which has caused my defrost vent to lift out of place and resricts airflow. This resricts my visibility when the defrost cannot blow accurately. I took it back to the dealership to show them,and to tell them that it's worse than before I brought it to them, and if I had've known this would happen, I would have left it alone! I showed them that they Obviously didn't put adhesive under the leather, the just laid and tucked it! They said they couldn't repair it. I took it to get it assessed and as soon as he saw it, he said "This was OBVIOUSLY installed Wrong!"

My instrument cluster (where the speed, gas level, engine temperature, etc. Is displayed) had completely blacked out. It was periodically coming on. But it's not coming on at all anymore. I've taken it to the dealership, had it replaced (with a used part), had the wiring checked, also tried reprogramming the instrument cluster. Nothing has worked. There was a recall for this same exact problem, with the same exact vehicle except my vehicle was manufactured 3 months after the recall notice called for vehicle manufactured through Aug 2013 my was November 2013. I feel that my vehicle also should've been part of that recall notice.

Known issue with engine design that could lead to catastrophic failure. The rocker arms fail and gouge the cam, causing catastrophic engine failure, if not addressed as soon as symptoms occur. We caught the knocking noise early and were able to have both sides replaced for $3800 on a vehicle with relatively low miles. This has been a noticed issue and to my knowledge, the replacement parts were redesigned to correct the issue.

The contact owns a 2014 Jeep Grand Cherokee. The contact stated while driving at an undisclosed speed and approaching a stop light, the gear shifter unexpectedly shifted from drive(D) to neutral(N); the vehicle stalled and failed to return to normal operation. The check engine warning light was illuminated. The vehicle was drivable and was driven to the residence. The vehicle was later towed to an independent mechanic to be diagnosed. The contact was made aware of an Electronic Computer Module Unit failure and stated that the module needed to be replaced. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 19V447000 (Power Train) however, the VIN was not included in the recall. The manufacturer was not notified of the failure. The failure mileage was approximately 65,000.

The crankshaft sensor tone wheel is damaged. I found that there was a recall on this item on our make/model and year of our Jeep. It's recall number W68/NHTSA 20V-475 and W58/NHTSA 20V-475. The dealership is refusing to follow the recall and make the repair and quoted us over $3,000 out of pocket to fix a known and recalled problem with our vehicle. I'm not understanding how it is legal for them to refuse to fix a known problem on a vehicle that isn't outside the parameters in terms of years old, or years since the issuance of the recall. We have spoken with multiple people who simply tell us they don't know why, but our vehicle isn't covered under the recall. Can you please point me in the direction as far as next steps or do we just need to hire our own legal council to have this problem addressed and rectified? Our Jeep is currently at the Dealership located at 12410 E 136th Ave, Brighton CO 80601 Phone number 303-654-1940. They did the trouble shooting and can confirm that this is the problem. They were also aware of the recall and unsure as to why Jeep was saying it wasn't covered.

The shifter has a manufacturer issue the car while it is accelerating throws itself into neutral on its own. The car could be in drive and it'll throw itself into sports mode on its own. It'll drop down the acceleration on its own as if it's shifting on its own. Car could be put into park and the shifter will throw it into neutral or in reverse. Contacted Chrysler they refusing to honor the recall cleaning there's an expiration date. This has been reported to you guys many people have the same issue ( 19V447) I literally almost died with what the shifter is doing and I need them to honor their recall this is a safety hazard that can kill or answer anyone easily

I was driving home from dinner and while driving I got a notification on the dashboard and then few moments later it locked up and everything started turning off. Incuding the radio, AC but not the car. The car would not drive once I got it on the side of the road. The car would not turn off due to not being able to place car in park. It was stuck in drive. My husband had to come over and put his foot on brake and take over the wheel. He then hit the power button for 5 seconds and it went into park and turned off. We called a tow company to take it to dealership to get fixed. We seen we had some recalls so we asked if that was the issue they said yes and ordered parts to fix. Days and weeks went on got car back and when I drove home my car I will say does not feel safe for me to be in nor be on the road. I had smoke inside my car where battery is when on side of road which one day will be where my kids are. Also they said nothing was wrong with alternator but when on side of road I could smell burnt alternator. They said was fine and recall wasn't needed. I do not feel safe at all nor does my husband feel safe driving the car. Dealership we bought from never told us about the recalls when we bought in 2020, and now this dealership saying it doesn't need to be done we do not feel the car is safe to be on road and will be fire hazard down road.

Vehicle jerks when moving forward or reverse. Vehicles feels as if it 's being rear ended going forward or being hit hard from the front going reverse. This jerking motion is exaggerated more when the steering wheel is turned left or right - very dangerous when parked near a vehicle front/back. The vehicle now also gives an error message to "service 4-wheel drive system" then a few seconds later the Electronic Stability Control warning light , lights up. I only have 62K miles on this vehicle bought it brand new. Took to the dealer for regular oil change and informed about the issue. Dealer changed oil but would need to do a diagnostic for another day. Will drop off vehicle in 4 days.

We have a 2014 Jeep Grand Cherokee with a 5.7L Hemi engine. Today on XXX, we were moving slowly in traffic on a street in Linden, New Jersey, and suddenly the vehicle accelerated by itself. My wife pressed on the brakes all the way to the floor but the vehicle kept jumping forward - the engine was revving and trying to move the vehicle forward while my wife was firmly pressing on the brake pedal. Because we were in stop and go traffic, the vehicle eventually lurched into the car in front of us and caused an accident. The front of our vehicle was damaged as was the rear of the car in front of us. This sudden acceleration has happened a few times in the last 3 years. During the previous instance of this sudden acceleration, on [XXX] we also hit a car in stop and go traffic. The air bags deployed and we had extensive repairs done because of that. This happened another time as well. During that instance, we did not hit anything, and the only way we were able to stop the car was by switching the gearshift to the Park position. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The headrest restraint in the driver's seat spontaneously deployed hitting the back of my head while I was driving. It is available for inspection. The deployment was startling/surprising - quite a distraction - my impulse was to turn around to see what hit me - it wasn't readily apparent until I re-oriented my body in the seat and found my headrest had moved forward making it uncomfortable to drive. A web search indicated other Jeep/Durango owners have experienced this - some are attempting to "reset" the headrest on their own. A call to Chrysler/Jeep customer care confirmed that the warranty on this item had been extended to 14 Mar 2023 - no recall. I was not notified to my knowledge. They declined to help me. The vehicle has not been inspected. There were no leading indications of a failure, nor is there an indication currently, other than the headrest is split open and it is uncomfortable to drive. Why has a safety device that has obviously failed in multiple cases and was known to the manufacturer not become a recall?! This is irresponsible! The dealer indicated there is no means to repair this - a replacement headrest. In light of the cost of "repair" it is no wonder owners are trying to fix this on their own.

What component or system failed or malfunctioned, and is it available for inspection upon request? --It was taken by Jeep when they repaired it. They likely have it. How was your safety or the safety of others put at risk? --I was at a complete stop when the headrest deployed into the back of my head causing sever injury. There was no impact. The headrest slammed the back of my head. Has the problem been reproduced or confirmed by a dealer or independent service center? --Yes, and there have been news reports about class action suits, but there was no recall. In fact, they notified owners that if you hadn't had a problem then you're okay. No need to do anything. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? --Manufacturer (jeep) Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? --No

While driving it shifts into neutral

While driving the vehicle shifted from drive to neutral.I was able to coast to the road side without incident.I had the vehicle towed to a local repair shop,but they were unable to duplicate the problem.Two weeks later this occured once again.I took it back to the shop and again they were unable to duplicate the problem.At this point i feel it is a safety hazard to operate this vehicle in traffic.I was lucky that both times it has happened i was on a highway that was not busy.

Unknown failure of oil cooler system resulting in oil leaking into the coolant

The contact owns a 2014 Jeep Grand Cherokee. The contact stated that while operating the vehicle, the engine overheated causing the vehicle to stall. The vehicle was taken to the local dealer who diagnosed that the engine manifold was faulty and needed to be replaced. Additionally, the transmission shifter failed to properly shift into gear. The dealer diagnosed that the shifter and shifter nob were faulty and needed to be replaced. The vehicle was not repaired. The contact was informed that the VIN was not included in NHTSA Campaign Number: 20V699000 (Engine and Engine Cooling). The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was 156,830.

The vehicle has been making this electrical noise inside the vehicle. The vehicle upon accelerating, would hesitate to go then jerk. The vehicle was inspected by a mechanic technician. It was suggested that the vehicle TCM be replaced. It was replaced and the jerking still exist. The vehicle out of nowhere started having these unexpected electrical issues. This caused the cooling system fan to not work. I ordered a new cooling system fan and had it replaced/installed. However, these issues along with other safety concerning issues have continued to occur. This vehicle can cause significant serious injury or injuries to the owner or others. The vehicle would lock up occasionally. This model jeep (2014 Jeep Grand Cherokee Overland 5.7L) has some safety concerns. This need to be fixed immediately before it cause catastrophic damages/injuries to others.

Vehicle was parked in my front yard and sometimes between the hours of 830am and 3pm the driver side headrest activated (popped). No warning lights before or after it activated. Issue could have caused an accident and possibly caused injury to myself or my children had I been driving when system activated. Vehicle is available for inspection Issue is a known problem as a simple Google search would show

I was driving down the freeway when I felt my headrest strike the back of my head. This caused a momentary distraction as my head was pushed forward and the back of my head was struck. The headrest component of the safety restraint system deployed. It is available for inspection upon request. The dealership inspected and said this is a known problem but they would not cover the repair as it fell outside of their warranty period which ended 10/2023. It would be a cost of $800+ that I would have to pay. There are no warning lamps/messages currently illuminated or displayed. Incident occurred May 30, 2024

Passenger seat, headrest deployed, spontaneously going down the road.

Oil filter housing failure, this caused oil to be expelled all over the engine compartment. The oil could have hit hot exhaust and caused a fire, engine lost power due to no oil. Taken to Jeep dealer and they told me this is a common issue on this style motor. No symptoms prior to part failure.

The contact owns a 2014 Jeep Grand Cherokee. The contact stated that while driving at an undisclosed speed, the driver's headrest fractured. The contact stated that when the failure occurred, the contact suffered a hard impact to the back of the head. No medical treatment was administered. The vehicle was taken to the dealer where it was diagnosed with failed plastic clips within the headrest. The contact was informed that the driver's headrest needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 89,000.

May [XXX] 2023 - Car would stop, shift in neutral going at any speed. had to pull over stop car, restart and slow start again while jeep would shift, jump and clutch. May [XXX] - Jeep was in shop to put a "bandaid" over issue. May [XXX] 2024 - Car transmission doing same issue along with a leak. Car would shift in neutral on hiway, transmission sounds like it's dropping. -----[XXX] This recap is exactly what is happening to my jeep but for some reason my VIN is not protected under this same issue but I do have the same engine. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Passenger side, headrest deployed for no reason overnight

Unknown

What component or system failed or malfunctioned, and is it available for inspection upon request? The passenger-side Active Headrest of my 2014 Jeep Grand Cherokee exploded as I was driving last week. After inspecting it myself, it appears that the plastic parts that hold the headrest together broke. This seems to be a common problem after googling the issue. It is available for inspection upon request. How was your safety or the safety of others put at risk? This could have caused a head injury. I am worried that if the driver's side headrest explodes while I am driving that it could cause injury or cause me to crash. Has the problem been reproduced or confirmed by a dealer or independent service center? The dealership I spoke to said that the warranty had been extended for these active headrests (So it is a known issue) but that extension is expired so I would have to pay out of pocket to have them replaced. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? No. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? This happened spontaneously with no warning.

I was travelling down the road at approximately 30 mph and my the active headrest on the passenger side randomly deployed. This caused an extremely loud noise that sounded like an explosion. This caused me to swerve and slam on the brakes. It was unclear, at the time, what was happening. This has now caused extreme anxiety that it will happen on the driver side, while I am driving, and cause bodily harm or cause me to wreck, which could be potentially fatal. It appears that the clips that were holding it on just broke, or gave out, causing the deployment. After researching this I have found that this is a well known problem with this vehicle and has caused injury to others. When looking up my VIN number it says there are no recalls. It appears as though this is an expensive fix, which should be covered in full because it was a known default that Jeep continued to manufacture in the same way. I am not having to drive Leaning forward, because of fear of injuries if the drivers side does the same. And passengers have to ride with a deployed headrest that will not provide the protection it was supposed to provide in the event of a wreck, and that could cause additional harm because of it already being deployed.

The contact owns a 2014 Jeep Grand Cherokee. The contact stated that on three separate occasions while his wife was driving at speeds below 30 MPH, the transmission unexpectedly shifted into neutral(N). The vehicle was steered to the side of the road and restarted each time. The vehicle was taken to an independent mechanic where unknown codes related to the transmission were retrieved. The vehicle was not repaired. The vehicle was then towed to a dealer where it was determined that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 138,626.

My oil cooler has failed and it caused oil to mix with my coolant and also causing a bad coolant leak. It over heats to car and my warranty will not cover ANYTHING! This is a major problem with diesel jeeps and the oil cooler needs to be recalled also. It can catch on fire and is a real safety hazard. I’ve tried multiple times to fix the oil cooler and leak. Jeep will not fix my recall at all. A recall that is on the vehicle and can cause a fire!

I've been driving a 2014 Jeep Cherokee. Here are the list of problems I have experienced / still experiencing. 1. Vibration when accelerating through 20 to 30km/h (still exists) 2. Rough, jerky upshifts from 1st->2nd and 2nd->3rd gear (still exists) 3. The car jerks forward suddenly, almost like being rear ended, when coming to a stop. (still exists) 4. Rattling noise from the glove compartment. (still exists) 5. Rattling noise from the back side of the car. (still exists) 6. Loose bolt inside the trunk door. 7. Rattling noise when the car first drives after engine's turned on. (still exists) 8. When using the climate control, the screen often doesn't change to reflect the current climate settings. (fixed) 9. Extremely loud buzzing sound that appears out of nowhere while driving. (still exists) My cheif complaint is the transmission issues that I’m experiencing. I’m afraid to take this SUV on the highway. It’s a safety hazard.

The engine still make a sound and the body when is raining the water came inside

The contact owns a 2014 Jeep Grand Cherokee. The contact stated that while driving at approximately 70, the vehicle lost motive power. The contact pulled over to the side of the road and the vehicle stalled. The vehicle was not able to be restarted. The vehicle was towed to a dealer where it was diagnosed and determined that the high-pressure fuel pump needed to be replaced. The vehicle was repaired but the mechanic was not able to restart the vehicle. The contact was then notified that there was no fuel pressure and a fuel system test and injector return test were needed to look for internal fuel damage. The vehicle was not repaired. The contact believed that the failure was associated to Manufacturer Recall: W57 or W68. The manufacturer was notified of the failure. The failure mileage was approximately 120,000.

The Z46 Manufacture Campaign has been open for an extended period of time. I have not been able to have my vehicle fixed because of a continued lack of parts at the dealership. I have had my vehicle in for service on multiple occasions and each time I am told "the parts are on back-order". I dropped my vehicle off this morning and again was told "the parts are on back-order".

While driving the vehicle the headrest deployed striking the driver in the back of the head. Action happened while turning onto a residential street. Driver stopped to access the damage. Driver sustained a headache from impact. Headrest will not reset. If system deployed while driving down the highway it could have resulted in traffic accident. Concern for the owner as subject has severe spinal issues and impact could result in fatal damage. There is no codes visible at this time.

1) The valve body-electrical 2) my car stopped in the middle of the road the while driving with my kids. When I placed car in park it would not go back in drive, but the dash kept blinking that the car was in drive. The issue prevented me from turning the car off so i had to unplug the battery to ensure the battery wouldnt die. 3)The problem has been confirmed by a dealer 4) Vehicle hasnt been inspected by police or insurance rep 5)no warnings or symptoms prior to the problem.

The contact owns a 2014 Jeep Grand Cherokee Overland. The contact received the NHTSA Campaign Number: 22V406000 (Fuel System, Diesel) which was completed. The contact stated that after receiving the recall remedy, fluid was leaking under the vehicle. The contact drove the vehicle to a dealer, where it was diagnosed that the fuel filter housing leaking fluid. The dealer recommended the contact go to the original dealer who remedied the recall. The contact stated that the original dealer diagnosed and replaced the fuel filter housing and the high filter fuel line. The manufacturer was notified of the failure and no case was opened. The failure mileage was approximately 192,000.

While driving at about 50 mph, the transmission shifted into neutral and would not allow me to shift it back into drive while moving or stopped. This put me in a very dangerous situation as I was in traffic and in the left lane on a 4-lane road. After about 10 minutes of the engine being shut off, it started again and ran just fine. A check engine light did come on, giving error code P0205 and U0002-88 when scanned. I believe the latter code is a stored code from a previous issue. No warning lights were on immediately prior to the incident. This is the second time it has happened in the span of about 4 months. The mechanic was not able to diagnose the cause after the first occurrence. After the second occurrence, the local Jeep dealer was contacted; they were not aware of any such issues and recommended adding fuel injector cleaner and changing the spark plugs/getting a tune up. The dealer did not inspect the car. The next day the check engine light went off, though the code may be stored in the car’s memory.

When driving my vehicle goes into neutral when I press the gas to accelerate when coming to stop at a red light and trying to accelerate again vehicles switch to neutral

Gear shifter put the jeep into 4th gear on freeway. The issue has been confirmed by a dealer and is still an issue that the car is not drive-able. Vehicle has not been inspected. There were no other issues until this issue presented.

The contact owns a 2014 Jeep Grand Cherokee. The contact received notifications of NHTSA Campaign Numbers: 22V406000 (Fuel System, Diesel) and 23V411000 (Engine and Engine Cooling) however, the parts to do the recall repairs were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. Parts distribution disconnect.

The car down shifts while apply light pressure to the gas pedal mostly on an incline there is a slight clunk and the engine shuts off. This mostly happens at 70 MPH on the highway from 8th gear to 7th gear but has happened in lower gears as well. The power to the engine is cut. Everything else works no lights flash just no power to the motor. I have to pull over put the car in park and restart and the car drives normal again. This happens about once per month but I baby the car so it could occur more often if I push the engine more. A great example is if I am behind someone about 50 mph and coasting then I press on the gas pedal to pass them the car seems like it will gasp for fuel then clunk and the engine shuts off. This has been going on for several year now and no one has an answer. The dealership said once there were no codes, another time they said the oil pressure switch is bad. The car now has 172,000 miles on it however this has been happening when the car had under 140,000 miles on it.

When I put my Jeep in park it goes back into neutral

The contact owns a 2014 Jeep Grand Cherokee. The contact stated while driving at slow speeds, the vehicle occasionally shifted into neutral independently. The contact stated while driving 70 MPH, the vehicle drastically decelerated to 30 MPH. In addition, while coming to a stop, the vehicle shut off inadvertently. The check engine and traction control warning lights were illuminated. The local dealer was not contacted. Upon further investigation, the contact related the failure to NHTSA Campaign Number: 16V529000 (Power Train), 19V447000 (Power Train), and 20V475000 (Engine and Engine cooling) however, the VIN was not included in the recalls. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 139,000.

I am driving on the highway and my vehicle goes into neutral on its own it’s very dangerous and almost caused an accident from what I was reading there was a recall for the software for the transmission this happened quite a few times and needs fixing