NHTSA Owner Complaint Log
This page lists owner-reported complaints filed with NHTSA for the 2014 Jeep Grand Cherokee. Complaints are unverified consumer reports submitted to NHTSA and do not by themselves prove a defect or defect rate.
Data synced from NHTSA on May 4, 2026
I BELIEVE THERE TO BE A DEFECT WITH THE AIR SUSPENSION COMPRESSOR IN THIS VEHICLE, AND THE SAME MODEL FROM OTHER YEARS STARTING FROM 2011 UNTIL THE CURRENT MODEL YEAR. AT THE TIME OF SUBMITTING THIS COMPLAINT, THERE ARE APPROXIMATELY 200 ORDERS OF THIS PART ON BACK ORDER ACROSS CANADA, AND I WAS TOLD IT WOULD TAKE UP TO 2 MONTHS BEFORE THE PART IS AVAILABLE FOR INSTALLATION. THIS SOUNDS LIKE A MANUFACTURING DEFECT. I WAS SIMPLY DRIVING ON THE HIGHWAY WHEN THE DISPLAY IN THE CAR TOLD ME TO "SERVICE AIR SUSPENSION IMMEDIATELY". I DROVE STRAIGHT TO THE DEALER TO CHECK IT OUT. THIS PART NEEDS TO BE INVESTIGATED FURTHER AS I AM VERY CLEARLY NOT THE ONLY ONE EXPERIENCING ISSUES WITH MAJOR FAILURE OF THIS PART, WHICH IS CRUCIAL TO THE SAFE OPERATION OF THE SUSPENSION IN THIS CAR. PLEASE SEE THE FOLLOWING LINKS FOR MORE PEOPLE WHO EXPERIENCED THIS: HTTP://WWW.JEEPGARAGE.ORG/F109/QUADRA-LIFT-AIR-SUSPENSION-FAILURE-77262.HTML HTTP://WWW.JEEPGARAGE.ORG/F107/QUADRALIFT-FAILED-22444.HTM
TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. AFTER SHIFTING THE VEHICLE IN PARK AND EXITING, THE VEHICLE ROLLED DOWN THE DRIVEWAY ON ITS OWN AND STRUCK ANOTHER VEHICLE. THE FAILURE OCCURRED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED, BUT THE FAILURE COULD NOT BE REPLICATED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. A POLICE REPORT WAS NOT FILED. THERE WERE NO INJURIES. THE FAILURE MILEAGE WAS APPROXIMATELY 28,000.
TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. WHEN THE VEHICLE WAS STARTED, THE NAVIGATION SCREEN WAS BLANK AND A BLUE COLOR. WHEN THE PUSH BUTTON START WAS INITIATED, THE CONTACT HAD TO MAKE NUMEROUS ATTEMPTS TO ENSURE THAT THE VEHICLE WAS ON OR OFF. THE CONTACT HAD NOT EXPERIENCED ANY FAILURES UNTIL THE VEHICLE WAS REPAIRED FOR A MANUFACTURER'S RECALL. THE DEALER WAS NOTIFIED OF THE FAILURE SEVERAL TIMES AND HAD NOT PROVIDED A SOLUTION. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. IN ADDITION, THE ENGINE RACED SEVERAL TIMES. THE RECALL DETAILS WERE NOT PROVIDED. THE VIN AND FAILURE MILEAGE WERE NOT AVAILABLE.
OCCUPANT RESTRAINT CONTROL MODULE RECALL. I HAVE ATTEMPTED TO SCHEDULE THE RECALL REPAIR SINCE 5 15 15. I HAVE MADE SEVERAL CALLS AND VISITS TO DEALERSHIP TO SCHEDULE REPAIR I AM TOLD EACH TIME, NO PART, NO BIG DEAL, CHRYSLER IS UNWILLING TO SEND THE PART. CALLED 2 26 16 ONLY TO BE TOLD I HAVE TO WAIT YET AGAIN. HELP
ON FEBRUARY 25TH, I SHIFTED MY CAR INTO PARK AND WAS GETTING OUT TO LOOK AT BACK WIPER WHICH SEEMED TO BE STUCK. I HAD LEFT THE CAR RUNNING. THE CAR TOOK OFF IN GEAR AND CAUSED ME TO FALL AND BREAK MY ANKLE IN AN OPEN COMPOUND FRACTURE THAT REQUIRED HOSPITALIZATION AND SURGERY. MY JEEP ENDED UP HITTING A PARKED GARBAGE TRUCK AND SUSTAINED ABOUT $5000 DAMAGE. WHO KNOWS WHAT MY MEDICAL BILLS WILL END UP BEING. PLUS MY ANKLE MAY NEVER BE RIGHT. I WILL INCLUDE A PHOTO OF MY CAR AND X-RAY. IT HAPPENED ON PRIVATE PROPERTY (TACO BELL PARKING LOT). A POLICE OFFICER CAME AND PARKED MY CAR AND CALLED AN AMBULANCE BUT DID NOT MAKE A REPORT SINCE ON PRIVATE PROPERTY. WE HAVE NOT HEARD FROM GARBAGE TRUCK AND DOUBT IT DID ANYTHING TO IT. THE CAR WAS IN PARK AND NOT SURE HOW FAST WAS GOING WHEN HIT THE GARBAGE TRUCK.
I PARKED MY VEHICLE IN MY DRIVEWAY AND EXITED THE VEHICLE TO ENTER MY HOME. I WAS IN THE HOUSE FOR 5 MINUTES AND HEARD A LOUD CRASH, UPON LOOKING OUT THE WINDOW MY VEHICLE HAD COME OUT OF GEAR AND DROVE ITSELF THROUGH MY GARAGE DOOR DAMAGING THE DOOR, THE FRONT END OF MY JEEP AND MY HARLEY INSIDE THE GARAGE.
TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. WHILE ATTEMPTING TO PARK THE VEHICLE, IT INDEPENDENTLY ACCELERATED AND CRASHED INTO ANOTHER PARKED VEHICLE. THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED. THERE WERE NO INJURIES. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS DIAGNOSED, BUT THE CAUSE OF THE FAILURE WAS NOT FOUND. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 16,500.
TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT AFTER SHIFTING THE VEHICLE INTO THE PARK POSITION AND EXITING, THE VEHICLE INDEPENDENTLY SHIFTED INTO THE DRIVE POSITION. AS A RESULT, THE VEHICLE ROLLED FORWARD AND CRASHED INTO THE CONTACTS GARAGE. A POLICE REPORT WAS NOT FILED AND NO INJURIES WERE REPORTED. THE VEHICLE WAS INSPECTED BY THE MANUFACTURERS ENGINEER BUT THE FAILURE WAS UNDETERMINED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V240000 (POWER TRAIN). THE FAILURE MILEAGE WAS UNKNOWN.
DRIVER HEAD REST SNAPPED AND HIT ME IN THE BACK OF MY HEAD WHILE ON HIGHWAY NEARLY KNOCKING ME OUT, ALSO TRANSMISSION WILL SLIP WHILE IN DRIVE AND PUT IN PARK
THE POWER STEERING FLUID HAS DROPPED IN MY RESERVOIR AND HAS BEEN DROPPING EVER SINCE I HAVE OWNED THIS CAR. IT HAS BEEN TOPPED OFF BY THE DEALER ON 3 OCCASIONS SINCE I HAVE OWNED THIS CAR. IT HAS DROPPED TO A LEVEL HALF WAY BETWEEN THE MINIMUM AND MAXIMUM MARKS ON THE RESERVOIR MOSTLY RECENTLY IN LESS THAN 2000 MILES. I HAVE BROUGHT IT TO THE ATTENTION OF THE DEALER ON FIVE DIFFERENT OCCASIONS SINCE I HAVE OWNED THIS CAR(2.5 YRS) AND ALL THEY SAY IS THEY CANNOT FIND ANY LEAKS. THE POWER STEERING SYSTEM IS A CLOSED, PRESSURIZED SYSTEM THAT SHOULD NOT LEAK AT ALL. CHRYSLER JEEP HAS BASICALLY IGNORED MY CONCERNS, DECLINED TO LOOK FURTHER INTO THIS PROBLEM AND HAS CLOSED MY CASE ON THIS MATTER. I HAVE BEEN TOLD BY A LOCAL AUTO SERVICE CENTER THAT THIS IS AN ON GOING PROBLEM WITH THIS ENGINE(3.6L V-6 PENTASTAR) IN ALL CHRYSLER AUTOS AS THEY REGULARLY NEED TO TOP OFF THE POWER STEERING FLUID IN ALL THESE CARS. THE CAR WAS STATIONARY WHEN THE POWER STEERING FLUID WAS CHECKED AND THE FLUID AT NORMAL OPERATING TEMPERATURE.
I HAD CRANKED MY JEEP AND NOT SHIFTED INTO GEAR SO IT WAS IN PARK. IT WAS STATIONARY WHEN I JUMPED OUT TO GRAB SOMETHING FROM JUST INSIDE AND HEARD A WEIRD NOISE. I RAN BACK INTO MY GARAGE TO SEE MY CAR ROLLING DOWN AND ACROSS MY FRONT YARD. I THOUGHT SOMEONE WAS TRYING TO STEAL IT SO RAN UP ALONG SIDE THE PASSENGER SIDE AND THAT IS WHEN I SAW NO ONE WAS IN IT. I RAN AROUND TO THE DRIVER SIDE AND TRY TO GET INTO TO STOP IT BUT COULD GET IN WHILE IT WAS ROLLING AND ENDED UP GETTING DRAGGED FOR ABOUT A SECOND AS IT CROSS THE ROAD. MY JEEP KEEP GOING AND END UP HITTING MY NEIGHBORS MAILBOX AND TREE. ONCE MY JEEP WAS STOPPED I OPENED THE DOOR AND NOTICE THE IT WAS IN NEUTRAL. MY GARAGE IS FLAT AND I WAS BACKED INTO MY GARAGE SO THERE IS NO REAL WAY THAT EVEN IF IT WAS IN NEUTRAL THAT IT WOULD HAVE THE MOTION TO MOVE OUT OF MY GAGARGE. I ACTUALLY THINK IT HAD SHIFTED ON ITS OWN INTO DRIVE AND WHEN IT HIT THE TREE I THINK IT POPPED IT INTO NEUTRAL. I WAS LUCKLY NOT TO GET RUN OVER OR ANYONE ELSE WAS NOT INJURIED WHILE MY CAR WAS MOVING OWN ITS OWN.
ON MULTIPLE OCCASIONS THE VEHICLE HAS BEEN PLACED IN PARK AND HAS STARTED ROLLING IN BOTH REVERSE & FORWARD MOTIONS AFTER THE MY WIFE OR I HAVE STEPPED OUT OF THE VEHICLE. THIS HAS HAPPENED BOTH WITH THE ENGINE RUNNING AND WHEN IT WAS TURNED OFF.
TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING AT 60 MPH, THE TRANSMISSION FAILED CAUSING THE LOSS OF POWER STEERING AND THE INABILITY TO ACCELERATE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 37,000.
FORWARD COLLISION WARNING (FCW) OCCASIONALLY COMES ON WITHOUT REASON IN CITY TRAFFIC,INTERSTATES, AND COUNTRY ROADS (NO TRAFFIC OR OBSTRUCTIONS NEARBY) AND AT VARIOUS SPEEDS CAUSING A "BRAKE" WARNING SIGNAL AND SOMETIMES, NOT ALWAYS, ACTUALLY CAUSING THE VEHICLE TO BRAKE. RELATED TO THE FCW PROBLEM IS A WARNING SIGNAL THAT FREQUENTLY APPEARS THAT INDICATES THE ADAPTIVE CRUISE CONTROL/FCW ARE UNAVAILABLE. VEHICLE HAS BEEN IN SHOP NUMEROUS TIMES AND EXCEPT FOR ONE TIME THAT THE DEALERSHIP FOUND A PART MISSING, THE DEALERSHIP CONTINUES TO INDICATE THEY CANNOT DUPLICATE THE PROBLEM. THE PROBLEM REMAINS ON-GOING AND HAS NOT BEEN RESOLVED. THE DATE OF OCCURANCE BELOW IS THE MOST RECENT EVENT WITH THE "BRAKE" WARNING.
COLD WEATHER CAUSES IDLER PULLEY TO MAKE A WHISTLING NOISE.
ON APPROXIMATELY 10 OCCASIONS IN THE PAST 18 MONTHS, I HAVE ALMOST LEFT THE VEHICLE AFTER ATTEMPTING AND THINKING IT WAS IN PARK. THE SHIFT LEVEL IS INCREDIBLY DANGEROUS.
PARKED JEEP WITH ENGINE RUNNING - PUT JEEP IN PARK -WALKED AROUND BACK OF JEEP TO ENTER BUILDING - GONE FOR 3 MINUTES. CAME OUT TO FIND JEEP HAD KICKED INTO REVERSE AND RAN INTO A CAR PARKED IN PARKING LOT. I STILL BELIEVE THERE IS A SAFETY ISSUE. THIS TIME NO ONE GOT INJURED. COULD HAVE BEEN A LOT WORSE. GOOGLED TO SEE IF THERE WERE ANY OTHER REPORTS SIMILAR TO MINE. JEEP HAS A ISSUE - WHERE WERE A LOT OF SIMILAR REPORTS.. FILED A CASE WITH JEEP. THEY INSPECTED AND FOUND NOTHING WRONG.
MAKING SURE THE TRUCK IS IN PARK IS DIFIFCULLT TO DETERMINE.PUTTING THE TRUCK INTO PARK OR INTO DRIVE IS ALSO DIFFICULT. HAVE HAD IT HAPPEN 3 TIMES TO ME, THOUGHT THE JEEP WAS IN PARK EXITED THE VECHICLE AND IT WAS STILL IN DRIVE MODE AND STARTED ROLLING FORWARD!
SINCE I PURCHASED MY JEEP GRAND CHEROKEE IN 2014 I HAVE HAD PROBLEMS WITH MY ELECTRONIC GEAR SHIFTER. SEVERAL TIMES THAT I HAVE STOPPED MY CAR AND THOUGHT I HAD PLACED IT IN PARK TO GO OUT SIDE MY VEHICLE IT WAS NOT. SEVERAL TIMES WHILE EXITING THE CAR MY LEG WAS DRAGGED BENDING IT BACKWARDS THAT RESULTED IN A BRUISE. ONE TIME I ACTUALLY HAD TO CHASE AFTER MY CAR AS IT LURCHED FORWARD. THIS IS A VERY SERIOUS ISSUE. JUST PUSHING THE SHIFTER FORWARD DOES NOT ALWAYS PLACE THE CAR IN PARK. SOMETHING MUST BE DONE. DEALER SAID THERE WAS NO PROBLEM AND THEY COULD NOT REPLICATE THE PROBLEM. I NOW HAVE TO DOUBLE CHECK THE GEAR SHIFT DISPLAY TO BE SURE THAT THE CAR IS IN PARK
WHEN PLACING THE SHIFTER INTO PARK FROM THE DRIVE POSITION IT WILL AT TIMES HANG AT EITHER THE NEUTRAL OR REVERSE SETTING EVEN THOUGH THE SHIFT HANDLE WAS PUSHED FAR FORWARD TO ENGAGE PARK. SOMETIMES TO SEPARATE ATTEMPTS ARE NEEDED TO CYCLE THE TRANSMISSION TO PARK. I HAVE EXPERIENCED TIMES WHEN THE VEHICLE WILL ROLL BACKWARD SLOWLY WHILE IN N OR AGGRESSIVELY WHILE IN REVERSE. EXTRAORDINARY CARE MUST BE EXERCISED TO INSURE SAFETY. THIS IS THE WORST SHIFTER I HAVE EVER DEALT WITH IN 45 YEARS OF CAR OWNERSHIP.
I'VE HAD THE DEALER CHECK THE TRANSMISSION A FEW TIMES SINCE THE PURCHASE 3/2014, MOSTLY DUE TO THE TRANSMISSION GIVING YOU A KICK IN THE BUTT-SO TO SPEAK, IF YOU HAVE SLOWED DOWN, BUT NOT STOPPED IN TRAFFIC, AND THEN START TO ACCELERATE TO REGAIN SOME SPEED. THAT STILL OCCURS ON OCCASION. BUT THE NEWEST ISSUE IS THAT WHILE PULLING INTO MY GARAGE TO PARK WITHIN THE LAST 2 WEEKS, I'VE SLOWED VEHICLE TO PLACE IN "PARK" AND IT SEEMS TO GIVE A VERY SMALL, ALMOST GENTLE LURCH FORWARD. IT'S NOT ENOUGH TO HIT ANYTHING BUT YOU VAN DEFINITELY FEEL IT WHEN THIS HAPPENS.THANKFULLY I HAVEN'T HIT ANYTHING IN THE FRONT OF MY GARAGE-YET. I AM AT AROUND THE SPEED OF 1 OR 2 MPH WHEN THIS HAS HAPPENED THE LAST 2 TIMES. I'M NOW MONITORING THE DASH TO SEE IF THIS IS THE CONSISTENT SPEED MPH IF IT OCCURS AGAIN. CAR IS DUE IN FOR MAINTENANCE SOON AND WILL HAVE BOTH ISSUES CHECKED OUT.
TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. AFTER STOPPING THE VEHICLE AND SHIFTING INTO THE PARK POSITION, THE VEHICLE WENT INTO REVERSE AND DRAGGED THE DRIVER WHILE ATTEMTPING TO EXIT. DURING THE INCIDENT, THE DRIVER SUFFERED AN INJURED LEFT SHOULDER. MEDICAL ATTENTION WAS NOT REQUIRED. THE VEHICLE WAS TAKEN TO THE DEALER, BUT NO INFORMATION WAS AVAILABLE. THE VIN WAS UNKNOWN. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 37,000.
ELECTRONIC TRANSMISSION SHIFTER IS DIFFICULT TO USE. I HAVE OWNED THIS VEHICLE FOR 3 WEEKS AND HAVE ALREADY UNINTENTIONALLY HAD MY VEHICLE ROLL FROM A STOPPED POSITION. IN AN ATTEMPT TO PLACE THE VEHICLE IN "PARK" FROM "DRIVE," THE VEHICLE WAS ACCIDENTALLY SHIFTED INTO "REVERSE" DUE TO POOR OPERATOR FRIENDLINESS COMPARED TO TRADITIONAL SHIFTERS. SHIFTING THE VEHICLE FROM "NEUTRAL" HAS ALSO NOT REGISTERED CORRECTLY ON OCCASIONS DUE TO PREREQUISITES TO SHIFT OUT OF THAT GEAR (FOOT ON BRAKE AND BUTTON HELD DOWN). THE SHIFTER RELEASE BUTTON HAS VERY POOR FEEDBACK AND IS DIFFICULT TO USE AS WELL.
I WENT TO PLACE THE GEAR SELECTOR INTO PARK BUT IT DIDN'T GO IN AND I DIDN'T REALIZE IT WASN'T IN PARK. I WENT TO GET OUT TO GRAB SOMETHING AND IT ROLLED BACKWARDS INTO MY GARAGE DOOR. IT DENTED THE GARAGE DOOR AND LUCKILY ONLY DID THAT AS DAMAGE. I WAS ABLE TO GET MY FOOT ONTO THE BRAKE BEFORE IT WENT ANY FURTHER.
I HAVE REAL PROBLEMS WITH THE "ELECTRIC" GEAR SHIFT. I CANNOT TELL WHAT POSITION IT IS IN. LATEST EPISODE OCCURRED WHEN I WAS VALETING THE CAR. I LEFT THE CAR RUNNING AND PUT THE CAR IN PARK (AT LEAST I THOUGHT I DID). WHEN I OPENED THE DOOR TO LET THE CAR VALET TAKE THE CAR, IT STARTED TO ROLL BACKWARD WITH ME HALF IN, HALF OUT OF THE CAR. THE CAR CAME VERY CLOSE TO KNOCKING ME DOWN AND ROLLING OVER ME. IF THE ATTENDANT HAD NOT BEEN ABLE TO PHYSICALLY STOP THE CAR IT WOULD HAVE RUN ME DOWN. THIS IS NOT THE FIRST TIME THIS HAS HAPPENED. YOU JUST CANNOT FEEL THE "DEDENTS" INDICATING WHAT GEAR IT IS IN. THE SCARIEST CAR I HAVE EVER OWNED.
I PARKED MY 2014 JEEP GRAND CHEROKEE ON A HILL IN THE DRIVEWAY. I PUT THE CAR IN PARK SET THE PARKING BRAKE AND TURNED IT OFF. I OPEN THE DOOR AND EXITED MY CAR AND THE CAR BEGIN ROLLING BACKWARDS DOWN THE HILL AS IF IT WAS A NEUTRAL.
GEAR SHIFTER DOES NOT MOVE FLUIDLY AND OFTEN IT IS UNCLEAR AS TO WHICH POSITION THE SHIFTER IS ACTUALLY ENGAGED. IT HAS OCCURRED THAT WHEN I THINK IT IS IN PARK, IT IS ACTUALLY IN NEUTRAL. I ACTUALLY PUSHED THE START/STOP ENGINE BUTTON THINKING THE CAR HAD SHUT OFF WHEN IN FACT IT WAS IN NEUTRAL AND WAS STILL RUNNING. HAD I NOT NOTICED THIS AT THE LAST MOMENT THE CAR COULD HAVE EASILY ROLLED INTO PARKING LOT TRAFFIC. THIS ALSO HAS OCCURRED WHEN PARKING IN MY GARAGE.
TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE PARKING THE VEHICLE AND SHIFTING TO PARK, THE VEHICLE BEGAN TO ROLL AWAY. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE FAILURE COULD NOT BE DETERMINED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 31,000.
I DROVE MY CAR TO MY NEIGHBOR'S HOUSE, PUT MY JEEP IN PARK (WHILE IT WAS RUNNING), GOT OUT OF THE VEHICLE, WENT TO THE BACK PASSENGER DOOR AND GOT MY DAUGHTER OUT OF THE VEHICLE, WE WALKED IN FRONT OF THE VEHICLE, I DROPPED HER OFF AT THEIR HOUSE AND WHILE TALKING TO THE NEIGHBORS FOR A COUPLE OF MINUTES, MY VEHICLE ENGAGED BY ITSELF AND DROVE INTO THEIR GARAGE.
VEHICLE SPONTANEOUSLY SHIFTED FROM PARK TO REVERSE WHEN OPERATOR REACHED INTO VEHICLE TO SHUT OFF ENGINE. VEHICLE WAS PARKED ON A DOWNWARD CITY STREET SLOPE (FACING DOWNHILL), AND REVERSED UPHILL, DRAGGING OPERATOR INTO AN INTERSECTION.
WE HAVE HAD 4 INCIDENTS OF UNINTENDED BRAKING (PE15-021) FROM THE COLLISION CONTROL SYSTEM. EXTREME AUTONOMOUS BRAKING WHEN NOTHING WAS IN THE WAY. ADDITIONALLY, WE HAD ONE CASE OF UNINTENDED ACCELERATION IN LOW SPEED (LESS THAN 10 MPH) STOP & GO COMMUTER TRAFFIC RESULTING IN A REAR END CRASH WITH DAMAGE TO OUR JEEP AND THE VEHICLE IN FRONT OF US AND THE NEXT VEHICLE IN FRONT OF THEM (3 VEHICLES TOTAL). JEEP ACCELERATED HARD ON ITS OWN WITHOUT PRESSING THE GAS PEDAL.
ON 1/11/2016 AFTER A GOT INTO MY GRAND CHEROKEE IN GRAND RAPIDS WINTER WITH TEMP 12 F. I NOTICED WHAT LIKE STREAKS ON THE FRONT WINDSHIELD, INITIALLY I THOUGHT IT'S STREAKS OF ICE THAT DID NOT GO AWAY EVEN WHEN FLUSHED BY WIPERS, AND WHILE I WAS DRIVING I WAS HEARING CRACKING SOUND AND MORE OF THESE LINE APPEARING ON THE WINDSHIELD IN DIFFERENT LOCATIONS. NEXT DAY I HAVE TAKEN THESE TO THE AGENT BUT THE SERVICE MAN STATED THAT THESE ARE ONLY SCRATCHES AND CAN NOT BE CRACKING AND TRIED TO DOUBT MY STORY. THE JEEP WAS LESS THAN 16 MONTHS SINCE WE LEASED IT FROM THE DEALER.
MY WIFE PLACED THE CAR IN PARK AND TOOK HER FOOT OFF THE BRAKE AND THE VEHICLE CONTINUED FORWARD AND HIT A POLE AT ABOUT 2-3 MILES PER HOUR. THE FRONT LICENSE PLATE AND PLATE HOLDER WERE DAMAGED BUT MORE IMPORTANTLY IT NOW MAKES HER AFRAID TO DRIVE THE CAR BECAUSE THIS IS THE 3RD OR 4TH TIME THIS HAS HAPPENED.
JEEP GRAND CHEROKEE HAS ROLLED WHILE IN PARK. IT WAS PARKED ON A GRADE EACH TIME, BUT NOT STEEP ENOUGH FOR THE TRANSMISSION NOT TO HOLD. MOST RECENTLY, IT WAS PARKED ON A SLIGHT GRADE, ON ICE, WITH THE PARKING BRAKE ON. THE VEHICLE SUDDENLY ROLLED DOWN THE DRIVEWAY (WITH THE REAR WHEELS PARKING BREAK ENGAGED BUT SLIDING ON ICE, AND THE FRONT WHEELS FREELY ROLLED). THE VEHICLE WAS IN PARK, PARKING BRAKE ENGAGED, AND VEHICLE WAS TURNED OFF.
TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. WHILE PLACING THE GEAR SHIFT INTO PARK, THE GEAR SHIFT BECAME INOPERABLE WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 4,000.
FRONT SEAT BELT DOES NOT RETRACT DUE TO A CRACKED PLASTIC GUIDE LOCATED AT THE TOP OF THE PILLER. THIS CAUSES FRAYING OF THE BELT AND PINCHES THE BELT SO IT WILL NOT RETRACT. THIS IS A MAJOR SAFETY ISSUE AS THE BELTS ARE USELESS.
COMPUTER SCREEN GOES BLANK WHILE CAR IS HOT, CAN NOT SEE ANYTHING, BACK CAMERA STOPS WORKING CANT SEE ANYTHING ON SCREEN
VEHICLE RECENTLY PURCHASED AS CERTIFIED PRE-OWNED, BUMPER TO BUMPER WARRANTY, 28K MILES: AFTER DRIVING VEHICLE LESS THAN 100 MILES DISCOVERED THE FOLLOWING DEFECTS: RADIATOR LEAKS POWER STEERING RACK LEAKS LOOSE OBJECT ROLLING BACK IN FORTH INSIDE DRIVER'S DOOR PANEL VEHICLE BEING SERVICED BY DEALER UNDER WARRANTY, HOWEVER I NEEDED TO PAY FOR A RENTAL FOR 1 WEEK.
TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. WHILE DRIVING APPROXIMATELY 30 MPH, THE STEERING WHEEL SEIZED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE POWER STEERING RACK LEAKED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 60,000.
TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT AFTER PLACING THE GEAR IN PARK AND ATTEMPTING TO EXIT THE VEHICLE WITH THE DRIVER DOOR OPEN, THE VEHICLE ROLLED AWAY INDEPENDENTLY. THE CONTACT CHASED AFTER THE VEHICLE AND JUMPED IN THE DRIVER SEAT TO STOP THE VEHICLE. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE CONTACT WAS AWARE OF NHTSA ACTION NUMBER: EA16002 (POWER TRAIN). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 34,000. THE VIN WAS NOT PROVIDED. UPDATED 04/07/16*LJ UPDATED 04/14/16.*JB....UPDATED 06/15/16 *BF *JS
CAR BRAKING SYSTEM ACTIVATED AUTOMATICALLY ON ITS OWN ON MULTIPLE OCCASIONS, ANTI-COLLISION WARNING SYSTEM IS NOT TURNED ON. LATEST INCIDENT OCCURRED ON DECEMBER 26, 2015, DRIVING 45 MPH ON A HIGHWAY WITH NO TRAFFIC OR OBSTACLES AROUND THE WORD "BRAKE" APPEARED ON DASHBOARD IN RED AND BRAKES WERE SUDDENLY ENGAGED. INCIDENT BEFORE WAS DRIVING 60 MPH ON THE INTERSTATE AND THE BRAKES ENGAGED AGAIN WITH THE WORD "BRAKE" FLASHING ON DASH AGAIN ANTI COLLISION SYSTEM WAS NOT ON. *JS
I HAVE HUGE PROBLEMS WITH THE KEY-LESS IGNITION AND THE ENGINE NOT TURNING OFF IN TWO CIRCUMSTANCES. FIRST, THE ENGINE IS VERY QUITE AND THE RADIO DOES NOT TURN OFF WHEN THE CAR IS TURNED OFF. IF YOU MISS THE SHUT OFF BUTTON THE CAR CONTINUES TO RUN EVEN WHEN YOU LEAVE WITH THE KEY. THERE IS NO WARNING WHEN YOU LEAVE THE STILL RUNNING CAR WITH THE KEY. YOU COME BACK HOURS LATER AND THE CAR IS STILL RUNNING. SECOND, THE ELECTRONIC SHIFTER IS SO INACCURATE THAT IT IS VERY EASY TO TRY TO PUT IT IN PARK AND LEAVE IT JUST SHORT AND IN REVERSE. THE JEEP WON'T TURN OFF WHILE IT IS STILL IN GEAR, BUT IT IS SO QUIET THAT IT IS EASY TO MISS THAT IT IS STILL RUNNING (PARTICULARLY IF YOU DID NOT IMMEDIATELY GET OUT OF THE CAR). WHEN YOU TAKE YOUR FOOT OFF THE BRAKE THE CAR STARTS TO ROLL. VERY DANGEROUS. JEEP'S RESPONSE IS TO PUT THE PARKING BRAKE ON, BUT WHO DOES THAT ANYMORE IF YOU ARE NOT ON A HILL.
TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V509000 (VISIBILITY) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. AFTER PARKING IN THE DRIVEWAY AND EXITING THE VEHICLE, IT ROLLED IN REVERSE. THE DRIVER SIDE DOOR WAS IMPACTED AND PUSHED TOWARDS THE DRIVER SIDE FENDER WHEN THE FAILURE OCCURRED. THE CONTACT WAS ABLE TO QUICKLY ENTER THE VEHICLE TO PLACE THE GEAR IN PARK AND APPLY THE PARKING BRAKE. THE VEHICLE WAS NOT INSPECTED AND DIAGNOSED TO DETERMINE THE CAUSE OF THE FAILURE. A REPAIR CENTER ESTIMATE WAS RECEIVED FROM A REPAIR SHOP CONCERNING THE DAMAGES. THE VEHICLE WAS LATER INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V240000 (POWER TRAIN). THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 29,000. PARTS DISTRIBUTION DISCONNECT.
WHILE MY CARS ENGINE WAS RUNNING AND THE TRANSMISSION WAS IN THE PARKED POSITION, I EXITED MY VEHICLE AND I SHUT MY DRIVERS DOOR. I WALKED 30 FT BEYOND REAR OF MY CAR (THREE OTHER PARTIES FOLLOWING ME IN THEIR OWN VEHICLES). WE ALL HAD A DISCUSSION ON EXACTLY WHERE WE WERE GOING. WE WERE ALL FOLLOWING EACH OTHER IN OUR OWN VEHICLES PARKED ALONG SAME SIDE WALK FACING THE SAME DIRECTION. WE HAD ALL EXITED OUR OWN RESPECTIVE VEHICLES AND MET IN THE STREET AND DISCUSSING THE EXACT LOCATION OF WHERE WE WERE GOING. WHILE IN DISCUSSION WITH THE OTHER THREE PARTIES WE ALL NOTICED THAT ALL OF A SUDDEN MY UNOCCUPIED VEHICLE BEGAN TO MOVE IN REVERSE ON ITS OWN. I ATTEMPTED TO CHASE MY VEHICLE DOWN THE ROAD ON FOOT TO OPEN THE DRIVERS DOOR AND SHUT THE CAR OFF. I COULD NOT REACH BEFORE IT HIT AN ON COMING CAR, IT BOUNCED OFF THAT CAR AND PROCEEDED TO REST AGAINST A TREE ON A LAWN DOWN THE STREET ON THE OPPOSITE SIDE OF THE STREET. I NOT ONLY HAVE MYSELF AND THE OTHER THREE PARTIES FOLLOWING ME AS WITNESSES THAT MY VEHICLE MOVED INTO REVERSE AT A MINIMUM OF 30 SECONDS AFTER I HAD EXITED THE VEHICLE AND MOVED ON ITS ON. I ALSO HAVE A WITNESS OF A FIFTH PERSON WHO IS THE PERSON WHOM MY VEHICLE STRUCK THEIR VEHICLE THAT CAN ATTEST TO THIS UNOCCUPIED JEEP HAD MOVED IN REVERSE ON ITS OWN WELL AFTER I EXITED THE VEHICLE WITH ALL DOORS CLOSED ON MY VEHICLE. HOW CAN YOU GET OUT OF A VEHICLE IN REVERSE WITHOUT FIGHTING THE DRIVERS DOOR THAT WOULD KNOCK YOU BACK INTO THE CAR? YOU CANT, THE VEHICLE WOULD HAVE BEEN MOVING BACKWARDS AND THE DRIVERS DOOR WOULD BE PUSHING YOU BACK INTO THE VEHICLE. THIS VEHICLE ON ITS OWN WITH THIS NEW DESIGN ELECTRONIC TRANSMISSION SHIFTED ITSELF INTO REVERSE WELL AFTER I EXITED THE VEHICLE. I HAVE FIVE WITNESSES THAT WILL ATTEST THAT THIS JEEP MOVED ON ITS OWN, UNOCCUPIED, WELL AFTER I EXITED THE VEHICLE OF A MINIMUM OF 30 SECONDS AFTER I HAD EXITED IT.....UPDATED 06/15/16 *BF
TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. WHILE THE VEHICLE WAS PARKED ON AN INCLINE, IT ROLLED DOWN THE INCLINE AND CRASHED INTO A TREE. THE CONTACT WAS ABLE TO EXIT THE VEHICLE. THE CONTACT SUSTAINED MAJOR INJURIES THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE ELECTRONIC GEAR SELECTOR WAS IS IN THE PROCESS OF GETTING REPAIRED THROUGH A LOCAL AUTO BODY SHOP. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 9,000. UPDATED 02/18/16*LJ..UPDATED 05/09/16 *BF UPDATED 5/10/18*JB *CN
I THOUGHT I PUT MY VEHICLE INTO PARK IN A PARKING LOT. I LEFT THE ENGINE RUNNING AND EXITED THE VEHICLE. IT DROVE FORWARD ON ITS OWN WITH NO ONE IN IT AND CRASHED INTO A DITCH.
I WAS IN AN ACCIDENT IN THIS VEHICLE AND THE AIR BAGS DID NOT DEPLOY.
TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. AFTER PLACING THE VEHICLE INTO THE PARK POSITION AND ATTEMPTING TO EXIT, THE VEHICLE INDEPENDENTLY ROLLED BACK AND CRASHED INTO A TELEPHONE POLE. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS NOT FILED AND NO INJURIES WERE SUSTAINED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION SHIFTER MECHANISM FAILED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT MENTIONED THAT THE FRONT DRIVER SIDE DOOR WAS DESTROYED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 8,944.
TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. WHILE THE VEHICLE WAS PARKED, IT ROLLED BACKWARDS OVER THE CONTACT'S RIGHT LEG. THE VEHICLE THEN RAN OVER A CURB AND CRASHED INTO A LAMP POST. THE CONTACT SUSTAINED LEG INJURIES THAT REQUIRED MEDICAL ATTENTION. THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 44,000.