2014 Jeep Grand Cherokee Complaint Log

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V643000 (AIR BAGS, SEAT BELTS) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

FROM A STOP, RIGHT TURN, ACCEL TOWARDS PLANNED SPEED OF 60. AT APP. 50MPH APPROACHING GUARDRAILS THEN BRIDGE THE VEHICLE 'LOCKS UP' (NO SCREECHING BRAKES), THOUGHT 'TRANS' (PREVIOUS UNRESOLVED PROBLEMS), ENGINE SPUTTERS, ABOUT TO DIE, SPEED HAS DROPPED 30MPH, (ASSUME NO BRAKE LIGHTS). QUICK DECISION (RAILS 75'), GET TO SHOULDER. SMALL SHOULDER, DEEP DITCH WITH A STEEP DOWNHILL PITCH TO THE RIVER. JUST AS I WAS ABOUT TO ENACT THE DECISION THE ENGINE "ROARS" TO LIFE AND HITS 65MPH BEFORE I CAN REACT AND APPLY THE BRAKES MID-BRIDGE. THE WHOLE INCIDENT ONLY TOOK SECONDS, MAYBE 7 TO 10. TOOK IT, ONCE AGAIN, TO BLEVINS MOTORS, POTSDAM NY AND ONCE AGAIN WAS TOLD THAT THEIR DIAGNOSTIC COMPUTER SAW NO ABNORMALITIES. THIS TIME I ASKED FOR A PRINT OUT OF SAID REPORT AND WAS TOLD THERE WAS NO SUCH THING AS A 'PRINT OUT'. I AM A 100% DISABLED VET WITH A HEAD INJURY AND PTSD. THIS THE SALESMAN WAS NOTIFIED OF THE FIRST THING. I DID NOT MENTION THE PTSD AS IT HAD ALWAYS BEEN MY PROBLEM AND EXPLOSIVE ANGER WAS NEVER PRESENT. THE "INJURY" WAS AFTER MONTHS OF LIES AND 'DIRTY DEALING' FROM THE START THAT THEY FINALLY 'BEAT A PATH' IN MY BRAIN TO THE ANGER PART. IT LED TO MANY VISITS WITH MY VA PSYCHOLOGIST, LOSS OF FRIENDS AS I SEEMED ABNORMALLY CONSUMED WITH MY ILL-TREATMENT BY BLEVINS, WHICH I WAS, AND TOTAL FRUSTRATION THAT I HAD NO RECOURSE VIA THE LAW BECAUSE I COULD "BLOW" AT THE LEAST SLIGHT. I HAVE TO A GREAT DEGREE PUT THE 'PTSD' BACK IN ITS BOX, BUT THE DAMAGE TO WHAT WAS AN ALREADY SLOWLY SLIPPING BRAIN THAT I HAD ACCEPTED, IT TOOK A BIG HIT DAMAGE WISE. I NO LONGER CHECK E'MAIL. [XXX] DAY OR NIGHT. THANKYOU! INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).”

TL*THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V634000 (ELECTRICAL SYSTEM). THE CONTACT STATED THAT THE PART NEEDED TO REMEDY THE VEHICLE WAS UNAVAILABLE. THE MANUFACTURER WAS NOT MADE WARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V634000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE 5 RECALL REPAIRS. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 04/10/15*LJ UPDATED 11/5/2015*JS

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE THE DRIVER LEFT THE VEHICLE RUNNING WITH THE GEAR SHIFTIER IN PARK, THE VEHICLE ROLLED AWAY AND CRASHED INTO A PARKING GARAGE. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE FAILURE WAS UNABLE TO BE DETERMINED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V240000 (POWER TRAIN). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 5,514.

I CAN'T GET THE PART FROM CHRYSLER FOR MY BRAKE BOOSTER RECALL. IT HAS BEEN ORDERED FOR 6 MONTHS I NEED THIS PART SINCE I DRIVE UP NORTH

INTERMITTENT PROBLEM: ACC/FCW NOT AVAILABLE. SAYS SERVICE REQUIRED. STABILITY CONTROLS TURNS ON AND OFF BY ITSELF. ALSO DRIVER'S ASSIST BACKUP CAMERA NOT SHOWING LINES. NEXT DAY SAME THING HAPPENED. *TR

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V391000 (ELECTRICAL SYSTEM) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC). HOWEVER, THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

THE SUNROOF ON MY LESS THAN 1 MONTH OLD 2014 GRAND CHEROKEE EXPLODED WHILE GOING DOWN THE INTERSTATE WITH NO OTHER CARS AROUND AND NO OVERPASSES ABOVE ME. IT JUST SHATTERED INTO A THOUSAND PIECES. IT SOUNDED LIKE A SHOTGUN BLAST. CHRYSLER DOESN'T SEEM TO THINK THEY'RE RESPONSIBLE FOR REPLACING IT. *TR

ON 11/4/14 AFTER PARKING MY NEW JEEP GRAND CHEROKEE AT GROCERY STORE PARKING LOT, ON A COMPLETELY LEVEL SURFACE, AFTER PLACING VEHICLE IN PARK, EXITING AND WALKING TOWARD STORE ENTRANCE I SAW MY CAR COMING AT ME OUT OF CORNER OF MY EYE. THE CAR HAD "POPPED" OUT OF PARK AND INTO NEUTRAL, AND WAS ROLLING BACKWARDS TOWARD ME. I WAS WAITING FOR ANOTHER VEHICLE TO PASS BY IN THE PARKING LOT ON MY WAY INTO THE STORE WHEN THIS OCCURRED. MY JEEP KEPT ROLLING SLOWLY BACKWARDS TOWARDS ME. IT COLLIDED INTO A CAR PASSING THROUGH THE PARKING LOT. THE OTHER CAR HAD 3 CHILDREN IN CAR SEATS IN THE BACK SEAT. LUCKILY NO ONE WAS INJURED, BUT I WAS MORTIFIED AT THE LOOKS ON THOSE CHILDREN'S FACES, THEY WERE VERY SCARED! I HAVE BEEN DRIVING MANY YEARS & THIS WAS NOT DRIVER ERROR. MY HUSBAND AND I TRIED NUMEROUS TIMES TO RECREATE THE SCENARIO WITHOUT SUCCESS. THE WARNING ALARM SIGNAL WOULD COME ON IF THE CAR WERE NOT IN PARK AND YOU TRIED TO EXIT IT, SO I KNOW THAT IT HAD BEEN COMPLETELY IN PARK AND HAD "POPPED OUT" AFTER I EXITED. I IMMEDIATELY TOOK THE CAR TO THE DEALER AT VALENCIA, CALIFORNIA SUPERSTORES CHRYSLER JEEP AND TOLD THEM OF THE INCIDENT. THEY CHECKED THE CAR AND SAID THERE WAS NOTHING WRONG WITH IT. THEY HAD IT FOR SEVERAL DAYS AND WERE UNABLE TO DETERMINE THE PROBLEM WITH IT POPPING OUT OF GEAR AND CHRYSLER CORPORATE SAID THEY HADN'T HAD COMPLAINTS. THEY TOLD ME THERE WAS NOTHING WRONG WITH IT AND TO PICK IT UP. IT IS A DEFECTIVE DEATH TRAP AND I DID NOT FEEL SAFE DRIVING IT AFTER THIS INCIDENT. IN RESEARCHING THE INTERNET TO SEE IF THIS HAD HAPPENED TO ANYONE ELSE I CAME ACROSS A BLOG FROM 10/31/13 WHERE THE SAME VEHICLE MODEL/YEAR HAD POPPED OUT OF PARK INTO REVERSE WHICH WAS ALSO REPORTED TO CHRYSLER, YET THEY CONTINUED TO SELL THESE CARS TO THE PUBLIC. SOMETHING NEEDS TO BE DONE ABOUT THIS. THEY ARE UNSAFE AND LIVES ARE AT RISK WITH THEM ON THE ROADWAYS.

2014 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARDS TO VEHICLE REPAIRS. *TGW THE DEALER INFORMED THE CONSUMER, THE PART WAS NOT AVAILABLE, TO PERFORM THE RECALL. THE CONSUMER STATED THERE WAS A THUMPING NOISE COMING THE GAS TANK. THE PART HAD TO BE ORDERED. *JB

I RECEIVED A RECALL NOTICE # P60/NHTSA 14V-634 REGARDING THE ALTERNATOR DIODE, WHICH STATES THAT A FAILURE COULD RESULT IN VEHICLE SHUTDOWN/AND OR UNDERHOOD ELECTRICAL FIRE, CALLS TO CAR DEALER & CHRYSLER GROUP RECALL ASSISTANCE CENTER TODAY, BOTH STATE, PARTS NOT YET AVAILABLE, NO INFORMATION AS TO WHEN PARTS WILL BE AVAILABLE, BUT KEEP DRIVING & PAYING FOR THE CAR THIS IS NOT AN ACCEPTABLE RESPONSE, CHRYSLER NEEDS TO FIX THE PROBLEM OR REPURCHASE THE VEHICLE. *TR

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 14V634000 (AIR BAGS, SEAT BELTS) AND 14V634000 (ELECTRICAL SYSTEM); HOWEVER, THE PARTS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 3/31/15*CN UPDATED 06/24/2015 *JS

I HAVE BEEN TRYING TO GET THE P60 JEEP GRAND CHEROKEE RECALL (ALTERNATOR DIODE) REPAIRED SINCE EARLY NOVEMBER 2014. TWO DIFFERENT JEEP DEALERSHIPS HAVE BOTH SAID THERE ARE NO PARTS AVAILABLE TO MAKE THE REPAIRS AND NO ESTIMATE FOR WHEN PARTS MAY BECOME AVAILABLE. THERE IS NO WAITING LIST. THE DEALERSHIPS ADVISED TO JUST TRY CALLING BACK EVERY COUPLE OF MONTHS. THE FCA CUSTOMER ASSISTANCE HELPLINE PROVIDED THE SAME INFORMATION AND ADVICE. THE RECALL NOTIFIES THE DRIVER THAT "THE DRIVER WILL HAVE LIMITED OR NO DETECTION OF THE ALTERNATOR FAILING, WHICH CAN RESULT IN VEHICLE SHUTDOWN WHILE DRIVING AND/OR AN UNDERHOOD ELECTRICAL FIRE." THE FCA HELPLINE ADVISED TO NOT DRIVE THE VEHICLE IF POSSIBLE. HOW CAN YOU NOT DRIVE YOUR VEHICLE FOR OVER SEVEN MONTHS? THE DEALERSHIPS ADVISE IT COULD BE SEVERAL ADDITIONAL MONTHS UNTIL PARTS ARE AVAILABLE. HOW IS THIS AN ACCEPTABLE RESPONSE TO A CLEARLY DANGEROUS SITUATION? *TR

WHILE DRIVING AT 45 MPH IN TRAFFIC THE JEEP STOPPED SHIFTING AND REMAINED STUCK IN 6TH GEAR. THE VEHICLE COMPLETELY STOPPED DOWNSHIFTING RENDERING ACCELERATION IMPOSSIBLE. THE DEALER SAID THE TRANSMISSION VALVE FAILED AND HAD TO BE REPLACED. *TR

THIS JEEP WAS SOLD TO ME AND MY BROTHER AS A NEW VEHICLE. IT WAS PURCHASED AT FOWLER DODGE IN OKLAHOMA CITY, OK. MY BROTHER TOOK THE TRUCK TO ANOTHER DEALER TODAY AND WAS TOLD THAT THE VEHICLE HAS BEEN INVOLVED IN A BAD ACCIDENT AND HAS BEEN REPAIRED. ALL OF THE FEDERAL STICKERS HAVE BEEN REMOVED, WE FEEL THAT THIS IS A SAFETY AS WELL AS FRAUDULENT SALE. I HAVE CALLED THE DEALER AND HAVE NOT RECIEVED A RESPONSE. FOWLER DODGE 888-829-0253 OWNER/GENERAL MANAGER [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. WHILE THE VEHICLE WAS PARKED, THE GEAR LEVER SHIFTED INTO THE PARK POSITION AND ROLLED AWAY. THE CONTACT STATED THAT THE GEAR SHIFTER INDEPENDENTLY SHIFTED INTO THE DRIVE POSITION. THE FAILURE RECURRED ON NUMEROUS OCCASIONS AND THE GEAR SHIFTER ALSO SHIFTED INTO REVERSE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V240000 (POWER TRAIN); HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 12,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. ...UPDATED 06/30/16 *BF UPDATED 07/11/16.*JB

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE ENGINE STALLED NUMEROUS TIMES WHILE DRIVING VARIOUS SPEEDS. THE GEAR SYSTEM ALSO EMITTED A NOISE AND JERKED WHILE SHIFTING GEARS. AS A RESULT, THE CONTACT STRUCK AN OBJECT WHILE DRIVING. THERE WERE NO INJURIES. IN ADDITION, THE HEATING SYSTEM FAILED. THE AIR CONDITIONER AND HEATER MADE A LOUD NOISE WHEN ACTIVATED. THE VEHICLE WAS TAKEN TO THE DEALER SEVERAL TIMES FOR THE FAILURES. THE DEALER UPGRADED THE SOFTWARE SYSTEM SEVERAL TIMES, BUT THE FAILURE WAS NOT CORRECTED. THE VEHICLE WAS REPAIRED PER NHTSA CAMPAIGN NUMBER: 16V529000 (POWER TRAIN), BUT THE FAILURE WAS NOT CORRECTED. THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 1,000.

ON FRIDAY, OCTOBER 31, 2014, LESS THAN ONE WEEK AFTER TAKING DELIVERY OF THE CAR (IT WAS NEW),I WAS UNABLE TO PUMP GASOLINE INTO THE FUEL TANK. ATTEMPTS TO PUMP GAS DIRECTLY FROM PUMPS AT A COUPLE DIFFERENT GAS STATIONS (AND ONE TIME ATTEMPTING TO USE THE "FUNNEL" PROVIDED FOR FILLING FROM A GAS CAN) RESULTED IN THE FUEL FILLER NECK BACKING UP, DUMPING FUEL ON THE SIDE OF THE CAR AND MY HAND. MY CAR DEALER HAS INFORMED ME THAT THEY INTEND TO REPLACE THE FUEL TANK TO RESOLVE THE PROBLEM.. THE AUTOMOBILE HAS A CAP-LESS GAS FILLER SYSTEM. THE CAR WAS DELIVERED NEW WITH A FULL TANK OF GAS SO IT APPEARS TO HAVE DEVELOPED THE PROBLEM AFTER DELIVERY. *TR

CRUISE CONTROL PLACED AT 55 CONTINUALLY ACCELERATES & SPEEDS UP TO 80 PLUS ONCE IT CRESTS A HILL BEFORE DOWN SHIFTING OR I HAVE TO BREAK HARD TO SLOW DOWN AND SHUT CRUISE OFF.

I TOOK MY CAR IN BY APPOINTMENT TODAY AT 7:30AM TODAY (10/27) TO HELFMAN RIVER OAKS CHRYSLER, DODGE, JEEP, 4807 KIRBY DRIVE, HOUSTON,TX. I TOOK IT IN FOR RECALL P36, SUN VISOR WIRING. THE RECALL LETTER SAYS THE REPAIR CAN BE DONE IN 1.6 HOURS. HOWEVER THE SERVICE ADVISOR TELLS ME AT 7:30AM THAT THE CAR WILL NOT BE READY FOR 2 DAYS. I ASK TO MAKE AN APPOINTMENT FOR A LATER DAY, WHEN THE RECALL CAN BE DONE WITHIN 1 DAY. HE TELLS ME THE RECALL WILL REQUIRE 2 DAYS NO MATTER WHEN I BRING IT IN , AND I CAN'T MAKE AN APPOINTMENT TO HAVE THE RECALL DONE IN ONE DAY. THIS PRACTICE WILL SIMPLY ENCOURAGE PEOPLE TO NOT DO THE RECALL SERVICE. THIS IS A DANGEROUS PRACTICE. WHAT GOOD IS A RECALL LETTER, IF THE DEALER WILL ALWAYS REQUIRE 2 DAYS TO DO THE RECALL SERVICE- EVEN THOUGH THE RECALL LETTER STATES IT SHOULD TAKE 1.6 HOURS, AND THE OWNER IS WILLING TO MAKE AN APPOINTMENT IN THE FUTURE FOR THE RECALL SERVICE. THIS IS EFFECTIVELY DISCOURAGING OWNERS FROM DOING THE SAFETY RECALL. *TR

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V634000 (ELECTRICAL SYSTEM) AND STATED THAT THE PARTS NEEDED FOR THE RECALL REPAIR WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

ATTEMPTED TO HAVE JEEP/CHRYSLER RECALL P14 (BRAKE BOOSTER) AND P36 (SUNVISOR WIRING) COMPLETED. FAIR OAKS CHANTILLY JEEP CHRYSLER INSPECTED THE VEHICLE BUT STATED THERE WAS A NATION-WIDE SHORTAGE OF PARTS AND THE BRAKE RECALL COULD NOT BE COMPLETED FOR 2-3 MONTHS. AFTER TALKING TO THE CHRYSLER CUSTOMER ASSISTANCE HOTLINE, I WAS ADVISED CHRYSLER DOES NOT HAVE SUFFICIENT PARTS IN STOCK TO HANDLE ALL OF THE BRAKE BOOSTER RECALLS. WHEN ASKED FOR ADDITIONAL DETAILS I WAS TOLD THE REASON BEHIND THE PARTS SHORTAGE WAS "CONFIDENTIAL." I WAS FURTHER ADVISED TO "DRIVE SLOW" AND "AVOID USING THE CAR AS MUCH AS POSSIBLE." THEY CONFIRMED THE WAIT TIME FOR REPLACEMENT PARTS TO "ADDRESS THIS IMPORTANT SAFETY ISSUES" WAS 2-3 MONTHS. *TR

MY 2014 JEEP GRAND CHEROKEE ECODIESEL SHUDDERS/VIBRATES INTERMITTENTLY AT HIGHWAY SPEEDS. EVIDENTLY, THIS IS A COMMON PROBLEM IN THIS PARTICULAR MODEL, AND SO MUCH SO THAT IT NOW HAS A NAME, "FISH BITES". AT LEAST ONE TECHNICAL SERVICE BULLETIN AND POSSIBLY EVEN MORE (MANY HAVE SIMILAR SYMPTOMS) HAVE ACKNOWLEDGED THE DRIVETRAIN AS THE SOURCE AND HAVE ATTEMPTED TO RESOLVE IT WITH SOFTWARE FLASHES. AFTER NUMEROUS VISITS TO THE DEALER TO CORRECT THE ISSUE, THE "FISH BITES" ARE STILL HAPPENING, AND ARE GETTING INCREASINGLY WORSE. UNFORTUNATELY, AFTER THE LAST VISIT AND BEING TOLD IT HAD BEEN RESOLVED, I HAD TO FIND OUT THAT THE ATTEMPTED FIX DID NOT WORK WHILE ON A TIGHT TWO-LANE ROAD. THE OCCURRENCE NEARLY CAUSED THE VEHICLE TO LOSE CONTROL AT HIGH SPEED. PROSPECTIVE BUYERS OF THIS MODEL SHOULD RECOGNIZE THAT IT MAY BE UNSAFE, AS THIS UNRESOLVED ISSUE WAS CLEARLY A HAZARD TO MYSELF AND TO THE VEHICLES IN CLOSE PROXIMITY. *TR

I RECEIVED A SUN VISOR WARNING RECALL IN THE MAIL ON MY 2014 JEEP GRAND CHEROKEE IN SEPTEMBER (RECALL P36 / NHTSA 14V-391). THE RECALL ADVISED THAT I SHOULD CONTACT THE DEALER AFTER SEPTEMBER 15 2014. I CALLED FULLERTON JEEP IN NJ ON FRIDAY OCTOBER 3. I WAS TOLD THAT THEY WOULD ORDER THE PART AND CALL ME WITHIN THREE WEEKS WHEN IT ARRIVED. I CALLED TO FOLLOW-UP 3 WEEKS LATER ON FRIDAY OCT 24. I WAS TOLD THE PART WAS NOT IN AND THEY COULD NOT ADVISE ON WHEN IT WOULD ARRIVE. I WAS TOLD THEY WOULD CALL ME WHEN IT ARRIVED. IT IS NOW THURS NOV 13 AND I HAVE NOT HEARD FROM THE DEALER. IT IS INCREDIBLY CONCERNING TO RECEIVE A NOTIFICATION IN THE MAIL IN SEPTEMBER AND 9 WEEKS LATER BE UNABLE TO HAVE IT REPAIRED. THIS SEEMS UNACCEPTABLE. *TR

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. AFTER DEPRESSING THE BRAKE PEDAL IN ORDER TO START THE VEHICLE WITH THE PUSH TO START BUTTON, THE VEHICLE TOOK OFF INDEPENDENTLY AND CRASHED INTO A BRICK WALL. THE CONTACT DID NOT SUSTAIN ANY INJURIES AND A POLICE REPORT WAS FILED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND THEY WERE TO PERFORM AN INVESTIGATION. THE APPROXIMATE FAILURE MILEAGE WAS 10,000.

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 14V643000 (AIR BAGS, SEAT BELTS) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE DEALER STATED THAT THE PART WAS NOT AVAILABLE FOR REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE DELAY. THE VEHICLE WAS NOT REPAIRED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER:14V643000 (AIR BAGS, SEAT BELTS) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED RECALL NOTIFICATIONS FOR NHTSA CAMPAIGN NUMBERS: 14V634000 (ELECTRICAL SYSTEM) AND 14V643000 (AIR BAGS, SEAT BELTS). THE CONTACT STATED THAT THE PARTS NEEDED WERE NOT AVAILABLE TO PERFORM THE RECALL REPAIRS. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* TAKATA RECALL. THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 14V643000 (AIR BAGS, SEAT BELTS) AND 15V461000 (EQUIPMENT); HOWEVER, THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE MANUFACTURER WAS MADE AWARE OF THE ISSUES. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

TL* THE CONTACT OWNS A 2014 JEEP GRAND. THE CONTACT STATED THAT WHILE ATTEMPTING TO ACCELERATE FROM A STOP, THE VEHICLE ACCELERATED WITH FORCE CAUSING THE CONTACT TO LOSE CONTROL OF THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER, WHO WAS UNABLE TO DUPLICATE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 1,100.

HARD OR ROUGH SHIFT FROM 2ND TO 3RD GEAR WHEN TRANSMISSION IS COLD AS IN THE FIRST USE OF THE DAY.IF DONE DURING HARD ACCELERATION FEELS AS THOUGH TRANSMISSION WILL DROP OUT OF THE VEHICLE. AFTER TRANSMISSION WARMS UP TO APPROX 170 DEGREES SHIFTING BECOMES SMOOTH. ALSO SLIPPING TYPE ACTION WHEN SLOWING TO A STOP WHEN TRANSMISSION SHIFTS FROM 2ND TO 1ST.

OCTOBER 13, 2014 MY 2014 GR CHER HAS THE MOST DANGEROUS SHIFTER DESIGN I'VE EVER USED IN A MOTOR VEHICLE! THE IGNITION SWITCH DOES NOT KILL THE ENGINE IF THE VEHICLE IS IN GEAR EVEN IF THE VEHICLE IS STOPPED. THE SHIFTER DOES NOT ALWAYS ENTER PARK WHEN OPERATED WHICH CREATES THE POSSIBILITY THAT THE VEHICLE MAY DRIVE OFF WHEN THE DRIVER BELIEVES HE HAS STOPPED IT.. COMBINED WITH THE QUIETNESS OF THE MOTOR, AMBIENT NOISE MAY MAKE IT IMPOSSIBLE TO KNOW THAT THE VEHICLE IS IN GEAR WITH THE MOTOR RUNNING! AFTER PULLING INTO MY GARAGE WITH LANDSCAPERS WORKING IN THE YARD, I THOUGHT I HAD PLACED THE VEHICLE INTO PARK AND HIT THE IGNITION BUTTON TO TURN IT OFF. UNFORTUNATELY, THE SHIFTER KEPT THE CAR ENGAGED IN REVERSE. AND, THE MOTOR DIDN'T TURN OFF! NOT ONLY DID THE ENGINE NOT SHUT OFF, BUT THE VEHICLE BEGAN TO DRIVE BACKWARD AS I EXITED THE DRIVER'S SEAT. FORTUNATELY, I JUMPED BACK INTO THE VEHICLE AND AVOIDED BEING CRUSHED BETWEEN THE OPEN CAR DOOR AND THE GARAGE DOOR FRAME. UNFORTUNATELY, THE CAR BACKED OUT OF THE GARAGE WITH THE DOOR OPEN CAUSING $4,000 DAMAGE TO THE VEHICLE. THIS IS MY 8TH GRAND CHEROKEE (SINCE 1983) AND I AM VERY, VERY UNHAPPY WITH JEEP'S DESIGNERS. THIS NEEDS TO BE FIXED. AND I SHOULD BE MADE WHOLE FOR THE $4,000 BODY WORK!

I PLACED MY 2014 GRAND CHEROKEE OVERLAND (4 MONTHS OLD 1900 MILES) IN PARK AND LEFT IT RUNNING WHILE EXITING TO GET MY MAIL FROM MY MAILBOX. UPON EXITING, I VALIDATED MY JEEP WAS IN PARK ON THE SHIFTER. IT DID NOT MOVE WHEN I LET OFF THE BREAK (ON COMPLETE LEVEL GROUND), THE BACKUP CAMERA DISPLAY WAS NOT PRESENT, AND THE VEHICLE DID NOT CHIME WHEN EXITING TO SHOW THE VEHICLE WAS STILL IN GEAR. I DID NOT HAVE THE EMERGENCY BREAK ACTIVATED. I WALKED 50 FEET TO MY MAILBOX AS I NOTICED THE VEHICLE WAS ACCELERATING IN REVERSE TOWARDS MY NEIGHBOR'S HOUSE. I RAN AFTER IT AS IT DROVE THROUGH MY NEIGHBOR'S LANDSCAPING AND WAS READY TO RUN INTO HIS GARAGE DOOR. I CAUGHT UP TO THE VEHICLE, JUMPED IN IT SIDEWAYS TO HIT THE BREAK, WAS THROWN OUT OF THE VEHICLE AND IT SLAMMED INTO THE GARAGE DOOR. HAD I NOT PARTIALLY STOPPED THE VEHICLE PRIOR TO FULL IMPACT, THE DAMAGE WOULD HAVE BEEN EVEN EXTENSIVE. LUCKILY I JUST HAD MINOR CUTS AND BRUISES AND NO ONE ELSE WAS HURT, BUT THERE WAS DAMAGE TO THE REAR PASSENGER SIDE BUMPER OF MY JEEP (STRESS MARKS AND PAINT DAMAGE) AND I HAD TO REPLACE MY NEIGHBOR'S FULL GARAGE DOOR. I TOOK MY JEEP INTO MY DEALERSHIP THE NEXT DAY (10/13/14) AND THEY SAID THEY COULD NOT REPEAT THE ISSUE, HOWEVER, THEY HAD TO APPLY A TRANSMISSION SOFTWARE UPDATE THAT CONTROLLED DOWNSHIFTING GEAR RATIOS ABOUT COMING TO A COMPLETE STOP. I FIND THIS IRONIC THIS HAD NOTHING TO DO WITH MY TIMELY TRANSMISSION ISSUE. AS I HAVE SEEN MANY MORE CASES AND NEWS STORIES REPORTED ON THIS ISSUE, I WANTED TO ENSURE I REPORTED MINE TO HELP JEEP TAKE NEEDED ACTION TO PREVENT ANY FURTHER ACCIDENTS OR INJURIES.

TL* THE CONTACT OWNS A 2015 (NA) JEEP GRAND CHEROKEE. WHILE DRIVING 40 MPH AND ATTEMPTING TO ENGAGE THE BRAKES, THE VEHICLE ACCELERATED WITHOUT WARNING. THE FAILURE OCCURRED ON NUMEROUS OCCASIONS. THE VEHICLE WAS TAKEN TO A DEALER. THE TECHNICIAN DIAGNOSED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 1,000.

OCCUPANT RESTRAINT CONTROL MODULE. DEALAER CLAIMS THIS PART IS NOT AVAILABLE. THIS IS A SAFETY ISSUE. *TR

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC), 14V634000 (ELECTRICAL SYSTEM), 14V643000 (ELECTRICAL SYSTEM), AND 14V391000 (ELECTRICAL SYSTEM); HOWEVER, THE PARTS NEEDED TO PERFORM EACH REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

THERE IS A SAFETY RECALL FOR A POSSIBLE FAILING GENERATOR FOR MY VEHICLE BUT I HAVE NOT BEEN INCLUDED IN THE RECALL AND AM WORRIED ABOUT MY VEHICLE SUDDENLY STALLING AND CAUSING AN ACCIDENT. I HAVE A 204 WITH A 3.6 8 SPEED ENGINE THAT WAS MANUFACTURED DURING THE TIME PERIOD INDICATED THE RECALL IS # 14V634000.

IN MAY I RECEIVED THE RECALL NOTICE FOR THE BRAKE BOOSTER (P14 NHTSA 14V-154) AND HAVE CALLED MY LOCAL DEALER SEVERAL TIMES SINCE THEN TO SCHEDULE THE REPLACEMENT. HOWEVER, THE DEALER SAYS THEY DO NOT HAVE THE PART AND ARE EXPECTING THE PART TO ARRIVE ANY DAY. IN SEPTEMBER, I RECEIVED THE SUN VISOR WIRING RECALL NOTICE (P36 NHTSA 14V-391) AND HAVE CALLED THE LOCAL JEEP DEALER REGARDING SCHEDULING THIS REPLACEMENT ALSO. THE DEALER REPORTS THAT THEY DO NOT HAVE THE PARTS FOR THIS EITHER AND DO NOT KNOW WHEN THE PARTS WILL BE AVAILABLE. THIS IS AN UNREASONABLE AMOUNT OF TIME TO WAIT FOR THE DEALER TO RESOLVE THE DEFECTS, AND I FEEL MY SAFETY IS AT RISK. *TR

WHEN I GO TO PRESS THE BRAKES AND COME TO A STOP, MY VEHICLE JERKS WHEN IT SLOWS DOWN AS IF ITS ALMOST STUCK IN A GEAR WHILE IT DOWNSHIFTS WHICH CAUSES THE VEHICLE TO MOVE FORWARD WHILE TRYING TO SLOW DOWN WHICH CAN CAUSE AN ACCIDENT. *TR

TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V392000 (SUSPENSION) HOWEVER, THE PART NEEDED TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V643000 (AIR BAGS, SEAT BELTS); HOWEVER, THE PARTS TO DO THE RECALL REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V392000 (SUSPENSION); HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

MY COMPLAINT IS WITH CHRYSLER, I CONTACTED MY DEALER OVER A MONTH AGO REGARDING SAFETY RECALL P14, I AM ON THE BOTTOM OF PAGE 2 OF A LIST OF CUSTOMERS WHO HAVE CONTACTED THEM TO GET THIS ISSUE RESOLVED. THE DEALER HAS NO IDEA AS TO WHEN THEY WILL RECEIVE THE PARTS NECESSARY. I CONTACTED CHRYSLER DIRECTLY THIS MORNING AND THEY CANNOT GIVE ME A TIME FRAME OF WHEN PARTS WILL BE DISPERSED TO THE DEALERS EITHER. THIS IS UNACCEPTABLE. I LIVE IN NORTHERN NEW YORK (ALONG CANADIAN BORDER), SUB-FREEZING TEMPERATURES ARE VERY COMMON AND POTENTIALLY WILL BE HERE VERY SOON. CHRYSLER IS DISTRIBUTING TO ALL DEALERSHIPS EQUALLY, BUT MAYBE THEY SHOULD BE TAKING CARE OF THE DEALERSHIPS/CUSTOMERS THAT THIS PROBLEM COULD POTENTIALLY AFFECT (VERY NORTHERN, WHO EXPERIENCE SUB-FREEZING WEATHER). I FEEL THAT IF THIS WAS A PRIORITY TO CHRYSLER, MY VEHICLE WOULD BE FIXED ALREADY. WOULD THEY RATHER HAVE PEOPLE KILLED AND BE FACED WITH MILLIONS OF DOLLARS OF LAWSUITS, THAN GET THIS FIXED? I CONSIDER THIS A HUGE SAFETY VIOLATION AND CHRYSLER SHOULD BE FORCED TO GET THESE PARTS OUT TO DEALERSHIPS IMMEDIATELY. THANK YOU FOR LISTENING AND I HOPE YOU CAN HELP GET THIS RESOLVED VERY SOON. IF YOU HAVE ANY QUESTIONS, PLEASE FEEL FREE TO CONTACT ME. THANK YOU. *TR

I HAVE RECEIVED A SAFETY RECALL NOTICE REGARDING THE SUN VISOR WIRING, #P36 NHTSA 14V-391. I CONTACTED MY DEALER WHERE I PURCHASED THE VEHICLE. AS PER THE SAFETY RECALL INSTRUCTIONS LISTED BESIDE "WHAT YOU MUST DO TO ENSURE YOUR SAFETY", I CALLED THE DEALER TO SCHEDULE A SERVICE APPOINTMENT AND ASKED THE DEALER TO HOLD OR ORDER THE PARTS FOR MY VEHICLE BEFORE MY APPOINTMENT. THE DEALER DID NOT SCHEDULE AN APPOINTMENT AND SAID THAT THEY DIDN'T HAVE THE PARTS. I WAS INFORMED THAT I WOULD BE PUT ON A LIST AND WOULD BE CALLED WHEN I'M NEXT. I WAS TOLD THAT CHRYSLER IS ONLY SENDING THE DEALER TWO REPLACEMENT PARTS PER WEEK AS IT IS A RESTRICTED PART. I EXPLAINED WHAT THE RECALL NOTICE SAID THEY WERE TO DO AND HE SAID THIS IS HOW CHRYSLER IS DOING THIS. I'M UPSET THAT I RECEIVE A SAFETY RECALL ABOUT A POSSIBLE ELECTRICAL FIRE AND CHRYSLER FEELS IT ISN'T IMPORTANT ENOUGH TO QUICKLY REPAIR IT. I FEEL THEY SHOULD ORDER THE PART AND SCHEDULE MY APPOINTMENT JUST AS STATED IN THE RECALL NOTICE. I WOULD APPRECIATE YOUR INVESTIGATING THIS AND LETTING ME KNOW THE OUTCOME. THANK YOU SO MUCH FOR YOUR ASSISTANCE. *TR

WHEN I WAS DRIVING ON A HIGHWAY, AND THIS HAS HAPPENED MULTIPLE TIMES BEFORE BUT I NEVER THOUGHT ANYTHING OF IT UNTIL IT HAPPENS INTERMITTENTLY, I WAS DRIVING ON A HIGHWAY AND WHEN I SPEED UP AND LET GO OF THE GAS PEDAL, THE VEHICLE CONTINUES TO SPEED UP AFTERWARDS PUTTING MY FAMILY IN DANGER. ALSO, WHEN I GO TO TURN MY VEHICLE, THE STEERING LOCKS UP FROM TIME TO TIME MAKING IT VERY DIFFICULT TO TURN THE WHEEL AND DANGEROUS IF ON A BUSY ROAD WHICH COULD CAUSE AN ACCIDENT. *TR

I HAVE BEEN TO THE DEALERSHIP THREE TIMES TO HAVE MY TRANSMISSION EVALUATED DUE TO THE VEHICLE LURCHING FORWARD AS I SLOW DOWN TO A STOP AS WELL AS ROUGH SHIFTING WHILE WHILE ACCELERATING/DECELERATING. THE DEALERSHIP SAYS A PART NEEDS TO BE REPLACED BUT WAS UNABLE TO GIVE ME AN ESTIMATE OF WHEN THE PART WILL BE IN AND WILL NOT RETURN MY CALLS FOR UPDATES. *JS

SUN VISOR WIRING P36/ NHTSA 14V-391 DEALER HAS FAIL TO PROVIDE NEW PART AND FIX THE PROBLEM. THEY CLAIM THAT THE PART IS OUT OF STOCK. DEALER: ALBERIC AUTO, SAN JUAN PR *TR

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V240000 (POWER TRAIN). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT EXPERIENCED A FAILURE INTERMITTENTLY. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 21,000....UPDATED 06/30/16 *BF THE CONSUMER STATED THE VEHICLE ROLLED DOWN A SMALL HILL IN HIS DRIVEWAY. UPDATED 08/02/16.*JB