2015 Jeep Grand Cherokee Complaint Log

The active head restraints head rest opened up while the car was parked. The plastic hook is broken and head rest cannot be reset.

The front passenger seat belt malfunctioned; it does not retract and is stuck in one set position that can not be used by a passenger. Not having a working seatbelt in the front passenger seat is a significant risk to anyone that is a passenger in the front passenger seat. This problem has been inspected and confirmed by the dealer (North Olmsted Chrysler, Jeep, Dodge, Ram located in North Olmsted Ohio), but not by the manufacturer, police, insurance representatives or others. No warning lamps, messages or other symptoms of the problem prior to the failure. After the dealer inspected the seat belt, they confirmed the seat belt is covered under an "extended warranty", which may suggest this is a well known problem with the vehicle. This inspection by the dealer was completed on November 24, 2021 and the seat belt still has not been fixed by the dealer. It has been nearly three months that I have not had a working seatbelt in my vehicle due to the dealers inability to fix the problem, and luckily no one has been seriously injured or killed in that time.

My seatbelts won't retract due to cracked plastic on the D ring. Dealer says this is a known issue but it's been since November and they say it's on backorder.

Driver headrest suddenly deployed while I was starting to back out of driveway. Nothing was hit by vehicle. Knocked my head forward, scared, stopped vehicle.

2015 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARDS TO ISSUES WITH THE OIL FILTER HOUSING.

Front passenger active head restraint deployed while parked with no collision. It was very loud, and the car shook violently. I thought something enormous been dropped on the roof of the car, but there was no impact of any kind. Had I been driving, this very definitely could have caused an accident. If the driver headrest had deployed while driving, an accident would have been all but guaranteed. The problem has not been investigated by a dealer, police, or insurance representative. There were no symptoms or warnings before the headrest exploded. The car was idling in park at the time.

Once the shifter was moved into "Drive" , the transmission would automatically swith it to "Park" that would not allow any movement! It happened on the same day to all three of us. Several hours later, the transmission seemed to work. Waiting for diagnostic service at Umansky Jeep in Charlottesville, VA. This shifter movement could potentially lead to an accident! We occasionally tow a trailer and risk to other motorists and us would be substanstial! Please initiate invastigation sincere there a multiple complainst related to transmission.

I was driving on surface streets when I heard a loud, startling noise. When I looked to the right, I noticed the front passenger seat headrest had burst open without any collision, impact or warning; I was driving down a paved and maintained roadway. When I get behind the wheel of my car, there is a reasonable expectation that my car is going to perform in a matter that would not put myself or my passengers at risk. I understand that some Jeep Grand Cherokee models have already had recalls for the same issue, but have been told by Jeep that my VIN/vehicle does not qualify. Since the headrest in my car displayed the same malfunctions as the vehicles included in the recall, I would expect to be included in this recall. I am truly grateful my wife was not sitting in the passenger seat at the time. I have read that other Jeep owners have suffered concussions from this defect.

While my Jeep was parked in the garage the passenger side headrest deployed and it cannot be reset. While no one was in the vehicle (injured) I am concerned that if the driver side headrest deploys while I am driving, I may be injured.

The hydraulic lifter is failing causing the cam shaft to fail and need to be replaced. This is making a ticking noise and will only get worse. Chrysler knows this issue exists in the 3.6L pentastar V6 engines but will not recall and fix it.

The contact owns a 2015 Jeep Cherokee. The contact stated that the liftgate initially failed to close completely after use. The contact manually pushed the liftgate into the latch to ensure the liftgate was closed. Recently, the contact stated that the liftgate inadvertently slammed closed while opened. The contact stated that the liftgate failed to close securely despite using excessive force. The contact stated that moisture was entering the vehicle due to the failure. Neither the dealer nor the manufacturer was notified of the failure. The vehicle was not repaired. The failure mileage was approximately 85,000.

Both catalytic converters failed a while ago. Now spark plugs are going bad faster.

The seat belt retractor on the passenger side stopped working completely several months ago and the drivers side is not working correctly. The vehicle is basically unsafe to drive. We have been told that this issue is part of a warranty extension solution that was approved by your organization...instead of an actual recall. We have been waiting for months to have it repaired, but Chrysler reports they cannot get the part because of supply chain issues. We feel that Chrysler should pay to have it repaired with another seat belt retractor (not the one that has been on back order for months) so that can have a safe vehicle to drive. We have found the part locally..but have been told the warranty will not be honored because it is not the part that Chrysler approved for the repair. Please help us resolve this. I have filed an official complaint with Chrysler (reference number 81226409) but have received no response. Thank-you in advance for any assistance you can provide.

Drivers headrest seperated while sitting in driveway overnight. Broken.

While driving on neighborhood roads, the driver's headrest suddenly popped forward without warning or reason. My head was slammed forward and I lost control of the vehicle. If this had occurred at highway speeds there is a very high probability that I would have crashed the vehicle. As it stands I have a lot of neck pain from strained muscles in the back of my neck.

The head rest of the driver deployed unexpectedly while me and my son were in the car on our way to school. It made a very loud noise and we were trying to figure out what it was, it was scary and dangerous.

My wife was driving her vehicle on the highway at 60 mph and heard a loud pop in her vehicle and came to realize the back portion of her panoramic sunroof spontaneously exploded. She did not have her sunroof open at the time and the roof shade was closed thank God. There were no other cars around her when it happened and nothing that could have fallen on her sunroof due to her driving on an open highway. If her shade was open, it could've have been very dangerous if there were people in the back seat and getting hit with glass falling on them. Plus the initial shock and noise could've have made her get in an accident causing harm to others or herself.

The part that failed is identified as the Oil Cooler, I will request the dealer provide the defective unit. The part number for the Oil Cooler 68211323AB. There are two areas that would pose a safety concern when the Oil Cooler fails. When the Oil Cooler fails, oil is let into the cooling system. The oil level continues to fall to a point where it is very likely the engine will seize. There is no check engine indicator, the oil temperature indicator shows no rise in temperature. You would not know that there is any problem, If that happens while the vehicle is in motion it could prove to put occupants in jeopardy of injury. The second area of concern, as the oil bleeds into the cooling system it is unable to adjust for the additional fluid. The cooling system reservoir fills up and begins to overflow each time the vehicle is started and driven. The reservoir overflow is in the front right side of the engine compartment. When car is parked the oil flows on to everything that is below it. But when the car is in motion the oil covers the right side of the engine compartment. The result of the overflow could lead to a fire in the engine compartment, Oil on the rotor and brake could result in the malfunction of the brake mechanism. With oil in the cooling system the smell of diesel is very strong in the passage compartment. This may, lead to headaches, nausea, and eye irritation. The dealer did confirm the problem and provided a quote of $8600 to repair. The car has been inspected by and independent mechanic and the dealer’s mechanic. As noted earlier there was no warning that a problem was occurring. The first sign of a problem was on the 17th of September. A large oil spill in my garage.

I had just pulled out of a parking lot and started down the road going no more then 25 mph when I felt something bang hard against me about center of the back my seat I also heard a bang sound so I pulled off the road and into a parking lot and discovered that my head rest had come apart. I have looked online to see if other owners of Grand Cheroke Jeeps have had this happen and found that this has has happened to others.

Bad Lifters and rockers on left camshaft caused loud engine tick/knock. Occurred at 62000 miles. An apparent KNOWN common Jeep FCA problem for 2015 JGC WK. Hard/ rough transmission downshift from 3rd-2nd gear along with loud bang noise. Downshift is so violent it causes your foot to slip off the brake pedal when braking. Occurred at 67000 miles. Another known common problem for 2015 JGC WK. This is a dangerous vehicle and should be recalled for these issues before someone is seriously injured or an accident results in death.

The front suspension makes a creaking noise when it gets cold outside and gets worse the colder it gets. It was like that when I bought it from the dealership, but they would not let me test drive the vehicle on the road. They also had to replace the radiator. With the suspension acting up, it was knocking the front end out of alignment, so the dealership did an alignment for me. 3 months later the creaking noise is getting worse and my front end is out of alignment again. The dealership refuses to do anything about it. I am afraid my suspension is going to fail and I am going to wreck my Jeep going down the highway.

The contact owns a 2015 Jeep Grand Cherokee. The contact stated while driving 25 MPH, the driver’s side active headrest deployed without warning. The contact stated no warning light was illuminated. The vehicle was not diagnosed or repaired. The manufacturer was informed of the failure and suggested that the failure be taken to the dealer. The failure mileage was approximately 94,500.

The oil cooler failed with no warning, no check engine indication. All indicators returned normal readings. Without a warning you continue to drive while your oil levels are falling. All of your oil goes into your cooling system. The chances are very high that you will have your engine seize. At a minimum the failure causes major repair issues, if it can be repaired at all. One of the more troubling out come of the failure, the oil will eventually over flow the coolant reservoir into the engine compartment. The oil is everywhere in the engine compartment. This alone would present a number of safety issues. My car is currently at the dealer, I was quoted $8,600 to repair and replace all affected parts. My research has turn up a number of jeep, chrsyler and ram truck owners are or have experienced this failure.

Passenger side headrest randomly deployed while driving... no accident.

2015 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARDS TO NHTSA SAFETY RECALL 20V-699. CONSUMER STATED THAT PARTS ARE UNAVAILABLE TO PERFORM SAFETY RECALL.

Headrest airbag deployed while car was parked

Vehicle was parked not moving. Off. Next time we entered vehicle the passenger headrest automatic restraint pin broke..not pin but bracket holding pin sheared off. Luckily no one was in car when happened.. New headrest cost 400$..labor 150$. No accident how does this go off??

On August 26, 2021, the front passenger seat headrest deployed the head restraint position and will not reset to original position.

HEAD REST POP OPEN WHILE DRIVING

passenger side headrest exploded open while parked

The headrest on passenger seat exploded causing concussion, neck and shoulder injury. I am not sure what to do moving forward. am afraid that the driver headrest will explode as well. Really need guidance.

Passenger side active headrest separated shooting forward while the vehicle was parked in the driveway.

The head rest on the passenger seat blew apart and will not go back together. If someone would have been sitting there it would have hurt.

Drivers side head rest deployed without incident while driving at 70mph on interstate striking driver in the back of the head. Appears plastic pieces in head rest restraint system failed spontaneously.

The passenger side headrest deployed. At the time it happened, thank goodness my Mother was not in the vehicle. It has been inspected by the dealership. There were no warning signs. Not happy the driver side headrest won't be replaced at the same time. I was told it had to deploy first. Then replaced.

Engine Rocker Arms bad. Engine stalls and vehicle undrivable. 96K miles

The driver's side active head restraint deployed on its own without any sort of collision. Upon further inspection, the plastic which holds a metal rod failed. The rod was still inside of the jaws of the small module which appears to open upon an impact, allowing the AHR to deploy. Upon further research, this is a known issue with similar vehicles. I've since attempted to temporarily repair the thing since we leave for vacation in 2 days and I don't want to drive 2000 miles with the AHR in the deployed position.

Passenger headrest malfunctioned. Headrest popped open one day. Was not being adjusted just opened. Went to see about placing it back together and the clips were broken. Vehicle was in park at the time.

While my daughter was driving, the driver's side headrest airbag deployed unexpectedly. This happened while driving down the road, at 65 mph, fortunately it did not cause a wreck. It has already happened on passenger side as well.

The passenger headrest has came apart for no reason. The jeep has not been involved in any type of accident. Since there is not a recall the dealerships will not replace this even though there are many complaints about it.

Passenger seat headrest unexpectedly popped out while passenger was in the vehicle.

Driver side Active head restraint deployed while I was driving, hitting the back of my head almost causing me to have an accident

We heard a loud “pop” noise and realized the drivers side headrest popped open.

The passenger side headrest deployed without being triggered. Passenger was in the seat at the time the headrest deployed. The plastic inside the headrest broke during deployment or before and headrest will not reseat.

At times when starting out as soon as we depress the gas pedal the transmission jumps to park & we cannot shift out of park. There doesn't seem to be any rhyme nor reason to when it will happen. Nobody seems to find a reason for it so they can't fix it. We have found that if we unhook the battery & let it sit for a little bit it will work again. It has started happening more often in the last year. This is not only frustrating it can be dangerous according to where it happens. This is not a one time thing so I can't give dates or mileage. It has happened several times in the last week, but the first time was 2 years ago.

The contact owns a 2015 Jeep Grand Cherokee. The contact stated that the service air bag warning light for the passenger’s side air bag was illuminated. The contact had taken the vehicle to a dealer where they informed him that there was an open circuit in the airbag module that needed to be replaced. The manufacturer was notified of the failure and informed him that the vehicle was not under warranty or recall. The contact was provided an estimate for the repair which he declined. The vehicle was not repaired. The failure mileage was approximately 76,600.

2015 Jeep Grand Cherokee with 3.6 pentastar. Bought the vehicle 10-2020 and had issue with running hot due to faulty electric radiator cooling fan and thermostat and housing failure. Repaired the thermostat and hosing at local Jeep dealership. 2 weeks later, radiator cooling fan froze and ceased operation, replaced by independent repair shop. Within a couple the oil cooler and filter housing adapter developed a crack causing a catastrophic oil leak.

Jeep dealership is unable to remedy this recall that has been an issue for over 2 years. My jeep was at dealership for month and still no repair parts they have no ETA on specific parts needed for recall as they don’t get notified about the part for my vin number. I am stuck with an unsafe jeep due to unable to be fixed. Need a remedy to fix this I am losing out on money not having a safe vehicle for me and my family to drive in

Was driving with my girlfriend and we heard a loud boom and my girlfriend injured her head because the headrest exploded and jerked her head forward.

Summer of 2021 the passenger headrest airbag broke without any problem to cause it to pop open and it cannot be reset. Luckily no one was in the passenger seat. No one was in the car when it popped. Noticed it next time I got into car to take my husband to chemo treatments.