2015 Jeep Grand Cherokee Complaint Log

The vehicle shifter design on this vehicle enables the shifting of the vehicle into an undesired gear without driver knowledge. I have shifted into reverse countless times when trying to shift to park or neutral when trying to shift to drive. I was attempting to hookup a trailer at a slight incline when I needed to adjust the vehicle slightly. I attempted to shift to drive but went to neutral. When I removed my food from the gas I rolled back into the trailer. This damaged my vehicle and could have serious consequences if a person is between the trailer and vehicle. This shifter need to be replaced before someone is injured or killed.

when the acceleration is pressed harder than easing into it the shift progression fails. It will stick, in say 2nd gear, and rev up the motor but will not shift until the accelerator is released. it will then stick in 3rd and 4th if you get back on the accelerator too hard. in addition, the cruise was set at 60mph, running in 8th gear. the accelerator was pressed to pass a vehicle, the transmission dropped into 4th, revved up and stuck there. it would not shift back out until the cruise was shut off and the vehicle slowed to about 40mph and the transmission caught up with the vehicle speed, normal operation resumed. I think the danger of passing someone on a 2 lane highway in a vehicle that slows down instead of accelerating puts all parties involved at risk. We are taking it to the dealer today to see if the program needs updated. the only engine code showing is that the Evaporative Emissions Systems Leak Detection Pump needs replaced. We have done this twice, the code clears for 2 days and comes right back.

Seatbelt not retracting

FCA has had an open recall (Z46/NHTSA 22V-406) for over 14 months. They are unable to provide necessary parts and as such potentially unsafe vehicles must be driven by owner and these vehicles are unable to be traded/sold due to open safety recall. FCS Recall Assistance and Chrysler Group Customer Care for Jeep have been contacted with no resolution and no anticipated date for resolution.

Jeep issued a recall almost a year and a half ago, and have taken no action

The contact owns a 2015 Jeep Grand Cherokee. The contact stated that while driving, the driver's side headrest was deployed with no warning. The contact stated that he was hit in the back of the head and required medical attention. The contact stated that the dealer was called and was awaiting a diagnosis appointment. The manufacturer was not made aware of the failure. The failure mileage was 116,500.

I was driving my jeep and all of a sudden the headrest deployed almost making me cause a crash i think this is a safety issue

The contact owns a 2015 Jeep Grand Cherokee. The contact stated that while driving at an undisclosed speed, the front driver's seat headrest deployed and struck the back of her head. The dealer was made aware of the failure; however, the vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 100,000.

Drivers left front headrest airbag deployed for no reason. No accident or owner abuse caused this headrest air bag to deploy. Did research and found many other Jeep owners are having the same problem. I am a Florida resident and found that a lawsuit has been filed about these safety incidents. Watched Jeep repair videos and read Jeep tech documents to try to manually reset deployed headrest, but was unsuccessful because when it deployed unexpectedly the plastic pieces were cracked. Please help me resolve this safety issue.

While driving down the road the passenger side ahr (active headrest restraint) unexpectedly deployed striking the passenger in the back of the head resulting in a migraine. Once stopped I inspected the headrest and saw that two plastic pieces that held the metal rod in place had broken even though we were not involved in an accident or sudden stop.

I was actively driving my 2015 Jeep Grand Cherokee with my 3 year old son in his car seat in the rear passenger seat when I was violently struck in the back of the head causing me to momentarily black out. I came to confused and assuming i was rear ended by another vehicle, i immediately pulled my vehicle over to check on my son, when i looked back i noticed there was no one behind me. When i got out of the car I began dry heaving and felt extremely nauseated. i checked on my son who seemed ok and on the back of my vehicle which was in perfect condition. I was still very confused and checked on my son again who was crying and scared because " mama was hurt", its at that time that i notice my driver side head rest had exploded. it was completely split in half. my active driver head restraint that is built into the head rest had gone off for no reason. An hour after being struck in the head I was till experiencing nausea, pressure in my head, head ache, neck and back pain and dry heaving. because I'm also pregnant my husband drove me to urgent care. they said i had whip lash and likely a concussion but because I'm pregnant there wasn't much the could do for me without risk to the baby. Because this happened after service hours at Jeep I called the the next morning where they advised me there are no recalls on my jeep and no warranty on the head rest. I will need to pay for it to be looked at and pay for any parts necessary to repair it.

We have been unable to drive the vehicle for 9 months out of 12 due to it being in the shop. The latest was a OBDC of "Improper DEF used see dealership". It was at 3 different shops to remedy the issue the final one being Lithia Chrysler/Jeep/Dodge of Missoula #134. Even with the extended warranty they WOULD NOT cover the expense even though it was their warranty. We were told it was for labor, but labor was supposed to be covered. There is also a "Stop Sale" in place so we cannot even drive the vehicle anymore due to lack of power. The dealership and FCA told us that this was "NORMAL" and we just "HAD TO LET THE VEHICLE WARM UP FIRST" I have owned and operated diesel vehicles for a better part of 28 years. I have NEVER had to do this. I cannot put my families lives at risk with this POS. Right now as it is, we are. making payments on insurance and and vehicle payments on an SUV we cannot drive. I can give specific dates, times and conversations as well as email threads from FCA trying to handle the situation to no avail.

Passenger headrest spontaneously deployed at a VERY violent force. Will not go back in.

I took the vehicle to the dealership because the driver’s side air bag at the knee seemed to be expanding and pushing the panel out. Naturally, I was concerned about safety in the event of an accident, so we want that bag to operate properly, but also I was concerned about the air bag continuing to expand even when no impact event had occurred. Jeep Service found found that inside the sealed knee blocker panel, the airbag cover was ripped & caused the airbag to have some expansion that caused the knee blocker assembly to bulge out. The cost for this repair was $1,419. What I am struggling with is how can an airbag installed behind a sealed panel actually rip thus causing the owner to be responsible for the safety equipment repair cost. Is it under warranty? No, but why wouldn’t a safety air bag be safe in the sealed compartment without ripping therefore putting the driver (or their passengers) in danger by either deploying improperly or not deploying properly? I do believe it is reasonable to alert Jeep & NHTSA to open an investigation. I have to wonder how many other 2015 Jeep Grand Cherokees have ripped knee airbags inside the sealed knee blocker panel? If a driver side air bag can rip after 7 years in an enclosed/sealed knee panel – I imagine there must be significant danger to other owners too. I am now concerned for the safety of other 2015 Jeep Grand Cherokee owners which may have an undiscovered ripped air bag cover causing expansion that could injure the driver or not protect them properly in the event of an accident (and possibly cause harm to their passengers or other vehicles around them when that deploys without an impact). Drivers have a false sense of comfort thinking their Jeep’s airbags will help keep them safe but that may clearly not be the case. I have reported to Jeep Case #83266298. A piece of safety equipment malfunctioned inside a factory assembled/sealed panel. The consumer should not have to pay $1,419 for dangerous poor design

The contact owns a 2015 Jeep Grand Cherokee. The contact stated while the vehicle was parked, she noticed fluid leaking from the vehicle onto the ground. The vehicle was taken to the dealer where it was diagnosed that the radiator was leaking and needed to be replaced. The dealer replaced the radiator and the electronic control module. The contact stated that upon starting the vehicle, she heard an abnormal ticking sound coming from the passenger's side of the engine. The vehicle was taken to a second dealer Maguire Chrysler Dodge Jeep Ram of Syracuse (959 Hiawatha Blvd W, Syracuse, NY 13204), where the camshaft exhaust, intake plenum, valve, tappet valve lash, housing thermostat, coolant, gasket cylinder head cover, engine oil, seal spark plugs well were replaced; however, the failure persisted. The contact stated that the failure had been reoccurring more frequently. The vehicle was taken back to the dealer who informed the contact that the engine needed to be taken apart in order to diagnose the vehicle. The contact was then informed that the engine was dissembled and reassembled. The contact was unsure whether the vehicle was repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 92,000.

Hello I’ve seen some oil leakage all over engine of car. Mechanic stated the oil filter housing has to be replaced but not covered under jeep warranty. car is driving ok for now .I’m at 79,000 miles. I’m concerned that this may become a bigger issue especially fire hazard when driving car.I’ve see similar issue on 2 other jeeps grand cherokees. I have not seen it come up as a recall but have seen multiple complaints.I feel that this is a mechanical issue and should be covered by Jeep.

My passenger seatbelt does not retract as it should.

I lost control of my 2015 jeep grand cherokee Laredo and crashed head on into a utility pole. The airbags did not deploy and my seat belt did not lock up on. I was traveling about 40mph at the time. The lack of restraint from the seat belt and no airbag sent me smashing into the steering wheel. No warning lights telling me something was wrong with airbag.

My 2015 Grand Cherokee has a Service Shifter warning that has come on and causes the transmission to jump while driving. I've taken this problem to the dealership and was initially charged for a new shifter and wiring harness. Two weeks later the problem returned. I took the car back again and was told the system wasn't reset. Two weeks later problem returned. Took it back to dealership and was charged to reset two more codes. Two weeks later the problem returned. Took it back to the dealership and was told power steering pump had leak and was traveling to the area where the sensor was causing it to go off. Paid for more repairs and now 4 days later the service shifter light is back on and more frequently than before. This issue nor should any issue cause someone to continuously miss work to deal with a problem that has caused at least one fatality that's well known about. Nor should it cause an expense every time the vehicle is brought in. This is a problem that could cause serious harm if not addressed and if the problem cannot be addressed then at the very least someone should be willing to say so instead of grasping at straws trying to fix an unfixable problem.

Check engine light code P06DE occurred 04/2022. Oil pressure sensor removed And replaced. Check engine light code P06DE occurred 05/2022. Performed 2nd oil change in less than 1 month. Check engine light code P0440 occurred 10/2022. Evaporative System Integrity Monitor Switch replaced. Check engine light code P06DE occurred 03/2023. Oil pressure sensor removed And replaced (including R&I Lower intake Manifold). Check engine light code P06DE occurred 04/2023 Oil pressure sensor removed And replaced. Replaced oil pump and gaskets needed for reassembly of engine. Check engine light code P0523 occurred 05/2023. Replaced transfer case module. Check engine light code P0523 occurred 06/2023.

I was driving on a clear sunny day on a fairly open freeway when my sunroof spontaneously exploded. There was a very large bang that sounded like a gunshot and the glass shattered. Fortunately I had the shade guard closed, otherwise it would have rained down on me. I am very confident it was not a rock or something hitting the sunroof. Had the glass fallen on me, I could easily have gotten it in my eyes and lost control of the car and potentially caused an accident.

Every so often water leaks in behind the control panel on roof and drips on my radio when at a slant .thinking its the seal around the sliding window.

The contact owns a 2015 Jeep Grand Cherokee. The contact stated that while her husband was parking the vehicle, the brake pedal was depressed but the engine revved, and the vehicle inadvertently accelerated forward. The vehicle crashed into the garage door and damaged another vehicle parked inside of the garage. The contact's husband then attempted to reverse the vehicle, but the failure recurred. No injury was sustained and no medical attention was received. No police report was filed. The vehicle was towed to an independent mechanic, but the vehicle was not yet diagnosed nor repaired. The dealer was made aware of the failure but informed the contact that there was no recall associated with the VIN. The manufacturer was not made aware of the failure. The failure mileage was approximately 32,000.

Both passenger and driver side seatbelt guide cracked and made seatbelt inoperable. Unable to retract seatbelt freely.

The license plate LED lights went out. Pulled over by trooper to get them replaced, as they are a safety concern for troopers to identify the license plate number. After a few trips to a couple auto parts store, I learned that none of them carry lights. One of the parts stores representative said I would need to get in touch with Jeep. Jeep confirmed, that they need to replace the wiring harness and lights for this model year which is 2015. I looked online and it seems to affect model years 2014-2019. Jeep wants to charge nearly 200.00 to fix the issue. If the lights are required for safety concerns and help with backup camera to make it more visible in the dark, then this should be a concern to owners of Jeep Grand Cherokee model. There are no warning lights to let you know the lights are out until you get pulled over and ticketed by the police or you go to get the vehicle inspected and told you need a costly repair. If Jeep knows about this defect, they should be doing a recall for the issue.

Both my driver and passenger seat belts are not retracting as they should. Seat belts are really loose and puts my life at risk every time I drive my vehicle. I did take my jeep to my local auto shop and they quoted me over $1400 to get both seat belt retractors and assembly replaced. In my opinion, its something that should be replaced without cost due to manufacturing malfunction. I have not had my vehicle inspected by the manufacturer or insurance. There was no warning lamps or messages prior to failure. I bought my jeep pre owned and have only has it for 2 years. This is not a “wear and tear” situation.

The contact owns a 2015 Jeep Grand Cherokee. The contact stated that the driver's side seat belt was fractured. There were no warning lights illuminated. The vehicle was taken to the local dealer where it was diagnosed the seat belt needed to be replaced. The vehicle was not repaired. The manufacturer was notified but no additional assistance was provided. The approximate failure mileage was 125,000.

Driver side head rest broke free while driving down the road and hit me in the back of the head. No collision. No wreck. Did not activate properly, plastic holding the system together broke apart.

While driving under ideal conditions on a 4-lane divided Texas state highway, the "active head restraint" in the passenger seat of my 2015 Jeep Grand Cherokee deployed without warning. Nothing happened that should have activated the restraint. I was driving in a dead straight line, with no other traffic in the area. The road was smooth, without any bumps or potholes. The restraint deployed with explosive force, slamming into the side and back of my wife's head. She described the feeling like being sucker punch from behind by a boxing glove or padded baseball bat. She has since experienced persistent headaches, along with muscle a joint pain consistent with a mild concussion and whiplash. Had it been my head restraint that deployed, the force of the blow could have easily caused me to loose temporary control of the vehicle and drive off the road. A short internet search has revealed this to be a persistent issue with Jeep and Dodge vehicles, that has been traced to a defective part in the active headrest. This should have lead to a recall to replace a potentially life threatening vehicle flaw.

When setting cruise control to speed limit then pressing brake and then resume the jeep sone times accelerates to a higher speed the. Having to break again. Has been reoccurring nervous when driving and setting cruise or resuming. Have not taken it in as of yet.

Without warning the vehicle will not start, and displays that the TPMS system needs service, and that a rear turn signal light is out. The engine will attempt to turn over but will not start the vehicle. This has happened multiple times under 90,000 miles. On more than one occasion, after about a day of not starting, the vehicle will start again, after no fix action was taken.

While driving on the highway, the car suddenly started to generate a weird noise from the engine, and at the same time I was losing power, this was at 65mph. Now, the vehicle cannot go above 35mph without pushing down on the gas pedal. The RPM needle also doesn't move much. May be a Crankshaft Position Sensor issue as with the 3.0L engines.

Passenger side headrest expanded. I was sitting in a parking lot and heard a loud bang. After looking I seen the passenger headrest came apart and will not go back together. If someone was sitting in the passenger seat at the time they could have bene injured. With the how loud the bang was I thought someone hit my vehicle.

Was driving down the road it was raining no other vehicles around BRAKING! came on the screen and the brakes were applied without me doing it. The second time it happened brakes locked up on interstate for a couple seconds then back to normal. If anyone would have been behind us we would have been rear ended. It happened 2 times within an hour. I will be getting it looked at by the dealership as soon as I can.

While in Starbucks drive through, my vehicle suddenly accelerated and hit the vehicle in front of me.

The oil cooler/ oil filter housing cracked. My 2015 Jeep only has 49,000 miles on it. This is a huge safety problem. The oil leaked all over the transmission case and the exhaust. It was smoking really bad, this is a fire hazard!!! I found out that there has been many complaints on this issue and should be recalled for safety. The dealership told me to have it towed in because you can not drive it because it can catch on fire. Not good, someone can really get hurt!!! Recall this product.

There is loud ticking/tapping noise coming from the engine when in motion or when the engine idles. This vehicle was not inspected by the dealer (out of warranty) or the police but was inspected by my mechanic and is available for inspection anytime, upon request. At time, the noise become extremely loud and scary and is a cause for great concern, especially knowing that this vehicle is mostly driven daily on the highway for at least 1 hour one way. This noise suddenly appeared about 9 year ago as a slight ticking/tapping but got progressively worse.

The active head restraint system of the headrest deployed randomly while traveling down the road causing distraction and near accident. The driver of the vehicle was struck in the head but no injuries apparent. This happened to the drivers side head rest while traveling down the interstate at 80 mph.

On Nov 18,2021 I took my car in for recall issues that had to be fixed. I had never had this issues until I fixed the day I took my car in. On Dec 23,2021 I was leaving town for the holidays when all of a sudden my car stopped and it would run I was on the freeway by the way! Cars were going next to at about 60-70mph thankfully I was able to get out the freeway on to the ramp. When I shifted my car in park it started walking forward..!! This was a recall supposedly the dealership fixed. This became a danger hazard for me and mg family. The tow truck picked it up and we dropped it off at the dealership. They said it was just the radiator, the bumper and this other thing. But now it left the repair shop and they are telling me my transmission is bad it’s no longer working and I need to buy and put a new one in. This is horrible. It makes me think about buying another jeep. Me and my family could have gotten seriously injured!

2015 Jeep Grand Cherokee drivers side heated seat burned a nickel size hole through the seat, burned a hole through my girlfriends sweatshirt and burned her skin. Thank god she was able to maintain her composure and pull over to a parking lot and get out. What if she had jerked the wheel (as it startled her) and caused a crash? What if she was on the highway?? What if the vehicle started on fire?? The vehicle is currently at the dealership and being inspected. There were no warning lamps or other symptoms.

The want retracted . It ‘s in a lock position want go in and want come out on passager side.

My shifter has been having issues with shifting the gear into the right position. For example, numerous times I would put the vehicle in park (by pressing on the break and moving it all the way forward) & it would get stuck in reverse and go backwards. This happened more times than I can count and that is a major safety issue that can cause an accident. I did my research and found that there has been recalls made for the same thing that I am claiming as well as several complaints. I’m currently at planet dodge servicing my shifter and it’s a thousand dollars out of my pocket which isn’t fair since this clearly seems to be an issue with the vehicle. I also submitted a case with Jeep customer care.

None of the air bags deployed after running of the road and hitting a tree causing inuries to the driver (broken ribs, compressed lung, fractured vertebrae, extreme bruising on right side). Insurance company is currently working a claim to total the vehicle. There has been no inspection of the vehicle or problem duplicated. If there was a passenger in the front passenger seat they would have been killed. No warning lamps or indications the air bags would not work.

Driving my 2015 Jeep Grand Cherokee, in Oct 2021 and this weekend, slipped into neutral while driving on the highway at 50+ mph and wouldnt shift back into drive. displaying the message 'VEHICLE SPEED IS TOO HIGH TO SHIFT' while at full stop Stop sign Both times trying to restart it, the engine would rev violently and shut off, only to restart after a few minutes and drive as normal. Both times in high moving traffic, narrowly avoiding traffic. The 2nd time I was on the NY Triboro bridge and used road flares to alert traffic Called the dealer and they claimed to have never heard of this before. Couldnt find any issues or replicate the issue. attached are several issues of other drivers having the same issue and still @Jeepc laims no knowledge. Does someone have to die to fix this issue

11.09.21 the SERVICE AIR BAG SYSTEM light came on and when off immediately. A few days later it came on again and went off and kept doing it once a day since then repeatedly. Now yester 11.13.21 it came on and wont go off and it keeps beeping when it shows up on the dashboard, but the icon doesn't go off on the side dashboard

In December 2021, the B-pillar mounted D-ring cracked in my 2015 Jeep Grand Cherokee causing the passenger seat belt to not retract. The cracked D-ring prevented the proper retraction of the seat belt so that it would not fit snugly and securely around the passenger. Research showed that NHTSA initiated a Preliminary Evaluation about such occurrences in the 2013-2015 Jeep Grand Cherokees with Fiat Chrysler Automobile US LLC in September 2019. I have ordered a part from the Jeep dealership and am awaiting its arrival so that the dealership can perform the necessary repair.

Front passenger seat, active head restraint deployed with no cause. Driving slowly down a residential street when it deployed. Cannot reset it as it appears to have been caused by a faulty clip

My car has been having symptoms of a recall associated with other 2015 Jeep grand Cherokee - around electronic braking system , something with the brake booster. The brake light comes on. It has been for years. Mechanic couldn’t figure it out and finally mentioned it is likely from a recall. But the recall is not vin specific so I can’t get it fixed fully covered by my dealer. Can you please review and assign the recall to my vin? Thank you

I was sitting in my parked vehicle when the drivers active head restraint suddenly came apart and knocked my head and neck forward. This happened without warning and was a jarring motion to my head and neck. Thank goodness my vehicle was in park.

Hello I have a 2015 Jeep Grand Cherokee Summit. 5.7 ltr V8 engine. I recently bought this vehicle back in 04/21. I have noticed that the leather dashboard is bubbling and starting to lift and peel. I have looked on Jeep Forums and found out this is a very common issue which is not a recall/warranty. The cost to fix is approximately $3,000. There are plenty of other complaints and this needs to be addressed as it soon can become a safety hazard for driver impairment as well. I have called Jeep and their customer service team and was not helped.