2018 Jeep Grand Cherokee Air Bags & Restraints Problems

AIR BAG LIGHT LIGHT IS ON DOES NOT SHOW UP ON DIAGNOSTIC

8/2023 one rear seat belt would no longer retract. The problem was reproduced by the service center and they replaced the rear seat belt. 10/2025 the same rear seat belt would no longer retract and 11/2025 the other rear seat belt would no longer retract. Brought into Jeep dealer and they verified there are no obstructions affecting the seat belt and they are no operating as intended. They replaced both rear seat belts in 12/2025.

My ACC/FCW LIGHT IS ON, I HAVE NOT BEEN IN A CRASH. AND WHILE DRIVING AFTER THIS LIGHT CAME ON MY PASSENGER HEADREST AIRBAG BROKE APART. AND MY CRUISE CONTROL IS OUT, ALONG WITH TRACTION CONTROL. MY CAR JUST WENT HAYWIRE.

My passenger headrest is coming apart spontaneously. It has an active airbag system. Apparently my vin is just outside a known recall range. I have called Jeep and the dealership, both stated i needed to report to NHTSA. The Jeep will be serviced tomorrow at the dealership for diagnosis and repairs.

The contact owns a 2018 Jeep Grand Cherokee. The contact stated while driving 30 MPH, the vehicle started to chime. The air bag warning light was illuminated. The contact pulled over to the side of the road to verify that the seat belt was buckled. The air bag warning light and the chime remained constant. The vehicle had not yet been taken to the dealer to be diagnosed. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 61,000.

There is a faulty connection so the airbags may not deploy

Air Bags Failed to Deploy During An Accident Vehicle Hit A Tree No Warning Lamps Prior To Accident Vehicle Towed Due To Damage Vehicle Deemed Totaled By Insurance Company

Active head restraint went off while parked in a parking lot with individual sitting in affected seat. No accident/collision happened, no warning lights or other symptoms prior.

Brakes failed when attempting to slow down, ABS kicked in on dry blacktop with no lights on dash before locking up and throwing the vehicle off of the road. Caused me to wreck into a tree head on at 50 mph. Seatbelt did not lock up and airbags did not deploy. Vehicle was totaled with heavy front end damage including a bent and snapped frame. Prior to incident had issues with low beam headlights not working/going out prematurely. Was told by Herrenstein Jeep in Chillicothe this was not an electrical issue. Low beam headlights failed again 2 weeks prior to incident.

The contact owns a 2018 Jeep Grand Cherokee. The contact stated that while driving or while the vehicle was parked, the passenger's side front seat belt had to be manually retracted. The contact stated that when the seat belt was manually retracted and the passenger moved forward, the seat belt failed to lock properly. No warning lights were illuminated. The vehicle was taken to an independent mechanic however, the mechanic was unable to determine the cause of the failure. The local dealer was made aware of the failure and the part was ordered; however, the part was on backorder. The manufacturer was not made aware of the failure. The approximate failure mileage was 195,000.

The contact's daughter owns a 2018 Jeep Cherokee. The contact stated that while the vehicle was parked, her daughter closed the driver's door and the passenger's side frontal air bag deployed inadvertently. The vehicle was taken to a dealer where it was diagnosed that the air bag needed to be replaced due to the rollover sensor being alerted. The contact stated that the vehicle was not in an accident. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 70,000.

Airbag warning light came on. Took to Jeep dealership and they did diagnostic . Their finding: Code ORC-B0028-13, right side seat diployment squib 1 circuit open dx. Found wiring is not damaged in connectors . Needs new front seat passenger air bag. Car has never had front end damage.

Passenger outer seat belt/retractor failed to retract. The belt has to be manually ratcheted back. Licensed repair shop removed & inspected mechanism for obstruction. Found no cause for failure, out of vehicle retracts properly. In a sudden stop the front passenger is not protected as the belt does not lock or retract without manual procedure. No warning lamps or codes. Contacted local dealership Service department for possible recall or customer satisfaction bulletin & was told that nothing was available for vehicle. Replacement part is on national backorder with no ETA according to local dealership Parts department. Hundreds of units are on backorder leading me to conclude that the manufacturer is aware of a safety issue but has not provided a resolution to consumers

Behind the driver's side, the seatbelts can not be used. They are too difficult and deep into the seat to reach. I have not taken it to a dealership or anything but I had a trip planned with my three grandkids and had to manipulate the car seat behind the driver side with the middle seat belt to secure seat as much as possible to keep my grandson as safe as possible. This was my first time using the seat belts on this side. Wasn't aware of the imminent danger. How do I get this fixed?

The contact owns a 2018 Jeep Grand Cherokee. The contact stated that while driving at 70 MPH, she rear-ended another vehicle. The air bags did not deploy upon impact. The contact hit her head and her left leg on the steering wheel. The other driver was treated at the scene for unknown injuries. The contact sought medical attention at the hospital; no injuries were treated. A police report was filed. The contact was instructed by the police officer that she was able to drive the vehicle home; however, several warning lights appeared on the instrument panel. As she attempted to resume normal driving, the vehicle downshifted upon the depression of the accelerator pedal; she then pulled over and had the vehicle towed to her home. The next day, the vehicle was initially towed to an independent mechanic; but was then towed to a second independent mechanic by her insurance where the vehicle was deemed a total loss. The manufacturer was notified of the failure and an investigation was performed on the vehicle; the investigation concluded that since the brakes were depressed, the vehicle was not traveling at a rate of speed for the airbags to deploy. The failure mileage was approximately 24,000.

On October 23, 2021 my daughter and I got into our vehicle a 2018 jeep grand cherokee and as I started the vehicle the passenger side headrest deployed unexpectedly striking my daughter in the back of the head causing severe pain which ultimately turn to a very bad headache , this is the second occurrence of this issue the first being back in mid 2020 on the drivers side headrest which I also sustained a very intense blow to the back unexpectedly. I also filed a report on that incident with the NHTSA. This is not acceptable and I am almost positive that their are many people out there that have experienced the same issue but have not reported it! Now being there is no recall of this issue its not right for me or anyone to have to pay out of pocket for a clearly defective issue! This repair should be the Jeep Corporation and not the consumer perhaps I should look into some Law firm for help on this matter!

The rear right seat belt became unusable in August 2021. I bought the car in October 2017 and it only has 20,000 miles. The seat belt was fully retracted and stuck, which caused a major safety issue for my passengers, including my children. The dealership confirmed it the seat belt retractor was broken and needed to be replaced. The repair costed me $558, which was not covered or guaranteed by Jeep. I would have thought that a critical safety part like a seat belt retractor that breaks at 20,000 miles, the company will cover it and recall other vehicles to check same and ensure that retractor systems are properly working. No crash or incident was involved, just normal use of the car.

On May 24,2021 while in vehicle the headrest deployed for no reason at all striking me in the back of the head, had i been actively moving this i feel could have been dangerous. fortunately i was at a stop. I have since then contacted my local dealership and will be taking vehicle in for repair. My concern now is could this happen again? I had no clue this was affecting other vehicles as well until it happened to me, i went online to research headrest deployment and found this is a huge problem! I'm not comfortable with fact that when my wife is driving this vehicle that the possibility of headrest deployment exist!

In accident 2/23/21, vehicle was T- boned in intersection which sent me into cement overpass. No airbags dash or side deployed. Vehicle was total loss.

TL* THE CONTACT OWNS A 2018 JEEP GRAND CHEROKEE. THE CONTACT STATED WHILE DRIVING 3 MPH, SHE HEARD AN ABNORMAL NOISE COMING FROM THE REAR OF THE VEHICLE. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE CONTACT STATED SHE SAW WATER ENTERING FROM THE FRONT PASSENGER SIDE SEAT BELT. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER BERTERA DODGE CHRYSLER JEEP RAM OF WESTFIELD (167 SPRINGFIELD RD, WESTFIELD, MA 01085, (413)485-7773) HOWEVER, THE REPAIR WAS STILL PENDING. THE VEHICLE HAD NOT BEEN DIAGNOSED NOR REPAIRED. THE MANUFACTURER HAD BEEN INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 124,000.