2018 Jeep Grand Cherokee Complaint Log

The Uconnect system has been delaminating for a while now. As such, there is "ghost pressing" of buttons on the screen. This, while driving, renders many important components of the vehicle unusable. There is a loud ding, then the reverse cameras go out if using them. Navigation ceases to work. Heating, cooling are also affected. I had not given much thought to how bad of a safety hazard this was until it started up on a 3 hour drive. The distractions of having most electric components go haywire while on the road is quite incredible. This is a well known issue so I am dumbfounded that it has not been recalled. I have had 3 quotes on the vehicle and all say that the unit needs to be replaced. Uconnect will not assist and Jeep wants full price for a fix. As such, I have drove my vehicle 1-2K in 15+ months as it is completely unsafe.

The rear right seat belt became unusable in August 2021. I bought the car in October 2017 and it only has 20,000 miles. The seat belt was fully retracted and stuck, which caused a major safety issue for my passengers, including my children. The dealership confirmed it the seat belt retractor was broken and needed to be replaced. The repair costed me $558, which was not covered or guaranteed by Jeep. I would have thought that a critical safety part like a seat belt retractor that breaks at 20,000 miles, the company will cover it and recall other vehicles to check same and ensure that retractor systems are properly working. No crash or incident was involved, just normal use of the car.

We have experienced 2 separate episodes of this vehicle suddenly becoming disabled with complete engine shutdown while driving at highway speeds. Both episodes occurred abruptly, engine idling extremely rough, then shutting down within seconds, leaving the car completely inoperable. Both episodes were very dangerous as the car could barely coast to the shoulder of the highway for safety of the passengers. The first episode occurred when the car was a few months old, gas gauge showing over 1/4 tank of diesel gas. Car was towed to the Jeep dealership where they claimed that the car simply ran out of diesel (despite the gas gauge indication) no repair "was required", car filled with several gallons of diesel and OBD codes reset by the dealer, car then ran normally . The second episode occurred one week ago. Again driving at highway speed, 5 lane highway, over 1/4 of diesel remaining on the gauge, sudden violent engine running, sudden full loss of function of the vehicle, nearly in an accident simply trying to " limp " to an emergency stop on the road shoulder. Car required towing to our residence. with the prior experience at the Jeep dealer, despite gauge reading of greater 1/4 tank, the car was filled with 5 gallons of diesel, car started normally. All OBD fault codes insufficient fuel to the engine, fuel rail, fuel pressure, etc. The car has run normally since. I contacted my Jeep dealership and they stated they have no knowledge of any similar issues with this Jeep Diesel engine. The internet and Jeep car forums are filled with identical Diesel engine problems. Either related to faulty fuel pressure regulation or some design fault with fuel level indication affecting the safe operation of this Jeep Diesel engine. these problems date back to pre 2008. We now feel very unsafe to drive this relatively new 2018 Jeep Diesel Grand Cherokee at highway speeds without hovering near the shoulder lane of the road.

Component Malfunctioned: 8.4" Center display, it is available to inspect and there are many other vehicles with the same issue. The digitizer on the display is coming unglued (due to heat), it is causing the touchscreen to do things on its own like change the time, call people, switch radio stations. Safety at Risk: While it may not seem like a safety issue outright, when those phantom touches happen is very distracting to the driver. In addition, after reading about other cases where the delamination is even worse, the glue that is essentially melting has been seen to start dripping on other components and wiring inside the center stack, like air conditioning and parking sensor control and traction control button. Reproduced: This is a very well-known issue within the Jeep/FCA family of vehicles. I called their customer service and they were 100% aware, they were ready with a replacement option right away but at my cost. This is a manufacture defect and should be covered by FCA. I live in Cleveland, OH, the hottest it has gotten here is 90 degrees, this screen should have been tested well beyond that temp. If the glue is melting in this weather, it needs to be replaced as a recall. Inspected: No, but I will give it to anyone to inspect. Mine is not as bad as others I have seen but I would like to get is replaced before it becomes an even bigger safety issue. Warnings: No, the car itself does not realize anything is wrong, it thinks that a human being is touching the screen, so it is doing the commands it is given.

The Uconnect system laminate bubbles and as such, the system has a phantom buttom touch every few seconds. While driving, this results in an audible ding, the navagation no longer is visible, you are unable to use the backup cameras. I have also been in a situation where it turned on the seat and steering wheel heating and I was unable to turn it off. This is a very wide spread issue and is an incredible safety hazard when driving. It effectively makes it not possible to control the electronics of the vehicle while driving. I urge anyone reading this who does not think this is a huge issue to try driving one of these vehicles while this is happening. I used to drive over 20K miles a year with my previous vehicle. This issue started a month after I bought this vehicle from Vroom. As such, I have driven less than 1,200 miles in 18 months. I am incredibly surprised that this has not been recalled yet. I am trying to upload a video of it but it will not let me. This is a MAJOR problem.

The infotainment system begins to delaminate at very premature time and cause the climate to change in the vehicle which gets to be very distracting and uncomfortable, on top of that when the navigation is on it moves all over the place and changes songs by itself . It’s like the screen is possessed

I have a reoccurring problem filling up my gas tank. More often than not, I cannot fill the tank. If the tank is on “E”, I can usually only put approximately 8 gallons in my tank before it starts to spew out of the tank and into the overflow tank. I had a nightmare with this just a few days ago trying to put gas in my tank at Royal Farms on Rt. 3. Gas flowed out of my tank yet my tank wasn’t full. I am sick of this problem and Jeep needs to stand behind it. I want you to make this a recall. It’s dangerous. If anyone at the gas pumps had been smoking, my entire car and the parking lot would have caught on fire.

The infotainment system is malfunctioning. The radio turns on and off and switches channels on its own. The phone will also randomly dial phone numbers continuously. Navigation will suddenly try to send me someplace on it's own. This issue could potentially distract me enough to cause an accident while I'm driving, especially when I'm on the highway and it starts dialing numbers in my contact list.

The touchscreen on our Jeep has begun malfunctioning in ways that st dangerous and distracting. A staff member dealer service center and the electronic store with whom we discussed it said that this was a common problem with this car. But it is not covered by the limited warranty at this juncture and will be over 1200 dollars with labor. It seems more like a defect. Particularly in humid or times when there is a change in temperature, the touch screen begins self triggering, acting as if it's being rapidly and randomly pressed hundreds of times, triggering screen functions, dialing actual calls, changing radio stations, changing climate temperatures, turning on seat heating, etc. This is very distracting while driving. In addition it means that the climate controls on the car cannot be used. It appears that the touch screen glass has slightly separated from the underlying screen in the right upper quadrant, but it's hard to tell. If this is happening on many jeeps, it is a manufacturing issue and there should be a recall.

The contact owns a 2018 Jeep Grand Cherokee. The contact stated while driving 55 mph, the structure underneath the driver’s side collapsed and almost caused a collision. The contact felt the structure underneath the driver’s side was lower while turning. The contact attempted to contact the dealer, but the dealer was not answering calls. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was 34,008.

Touchscreen interface (8.4" Uconnect) is delaminating and causing ghost touches which randomly select and activate systems on the screen, including switching screens to different controlled systems. While some of these may not be considered safety-related (environmental controls), I would respectfully suggest that others are, including: random and unexpected changing, turning on or off radio various audio at various sound levels (imagine turning on your car and somebody jokingly set the radio to an extremely loud volume - funny, but not necessarily unsafe. Now imagine that happens randomly while you are driving down the road!); interfaced mobile phone randomly placing calls (I have had this happen; solved by disconnecting phone, but was extremely distracting the first time it happened); random activation of the rear-view camera while driving; navigation system randomly activates (and tries to direct you somewhere you are not going); AND inability to disable the screen in order to alleviate the distractions (ghost touches automatically turn it back on). This is apparently an issue with tons of Jeep, Chrysler, Dodge and Ram vehicles...especially 2018 and later. To this point, FCA is refusing to address if out of warranty (which many, including mine, now are). Let me be clear, I am not trying to avoid an out-of-warranty repair on my dime, but I truly believe that the random activation of many of these systems - and the inability to disable most of those - is so distracting that it presents a major safety issue. I would respectfully request you look into this. A few forums indicating how widespread this is: www.jeepgarage.org/threads/display-screen-starting-to-delaminate.224391/ www.ramforumz.com/threads/uconnect-8-4-screen-delamination.274234/ www.ramforum.com/threads/8-4-uconnect-touch-screen-delaminating.162663/ https://www.infotainment.com/blogs/news/touchscreen-bubbling-a-widespread-problem-in-chrysler-dodge-jeep-and-ram-vehicles

The Infotainment screen has begun to delaminate causing the controls to unexpectedly change while you are driving. The infotainment screen in this vehicle controls everything in this vehicle to include the radio, climate controls, heated and cooled seats, navigation, phone controls, etc. When it happens it can be very distracting to the driver and could result in an accident due to the unexpected nature of the issue.

The unconnect system has failed by delamination. My safety and those around me has been at risk due to the major distraction that the screen causes. When driving, the car will call people 20+ times, play music, switch stations, switch screens, change the navigation, and change the ac temperature. All of this occurs with me pressing nothing. This is extremely distracting when driving, especially on the highway as it constantly occurs. The dealership and company is aware as it is a major issue in chrysler/jeep cars. Not only are there many forums with the same issue, but customer service representatives have confirmed that this is a frequent issue. It occurred after the 3 year mark and the first symptom was part of the screen being less clear/bright. It has escalated to changing the car settings that are listed above. There is currently no recall for this safety issue. Customer service told me that not even corporate will fix this.

When it rains, blindspot goes out along with passenger window function.

The screen that has all of the controls for my vehicle has starting what they are calling "delamination" to where it is separating and randomly pressing all kinds of buttons and making calls. It is turning on the rear camera, adjusting the temperature, radio station volume, and is constantly beeping. It is very dangerous and a huge distraction. If you press the button for the screen to turn off, it just turns it right back on because of the screen issue. I have reported this issue to the Jeep dealership where I purchased the vehicle as well as directly to Jeep manufacturer. Both indicated, as does a general internet search, that this is a well known issue occurring in these vehicles. When the radio starts blaring and the seat cooler turns on and a random phone call is made through bluetooth, this is incredibly dangerous and distracting to me as a driver.

While driving on Sat. 7-31-21 my passenger side headrest popped forward, I found small pieces of plastic in the seat and rear floorboard. No one was in the passenger side seat at the time. It now sticks forward and will not return to its normal position. I called my local dealership and told them what happened, they explained this is only supposed to happen in a collision, I explained that I was driving and no accident happened, they looked up my info and said it’s not under warranty and no recalls. They were willing to make me an appointment to have it diagnosed for a charge of course. I now fear the driver side will do the same so I leave the seat set leaned back and I sit forward so if it does , it doesn’t hit my head while driving

Display showing signs of delamination from the digitizer. Looks like the screen in loosing fluid and draining down. Screen doesn't work correctly where it is delaminated. It is a distraction during driving if it dowork correctly.

The main uconnect "radio" screen is delaminating. The screen itself and the clear digitizer has a bubble in-between and is separating. The issue is that while using navigation or the climate controls the screen defect selects random things or back out of the desired screen completely. The screen defect will also repetitively select buttons which causes the screen to change or flash unexpectedly and is a major distraction while driving. Many vehicles are having the same issue. For example https://www.jeepgarage.org/threads/display-screen-starting-to-delaminate.224391/

The contact owns a 2018 Jeep Grand Cherokee. The contact stated while driving 55 MPH, the vehicle inadvertently stalled and lost electrical power. The message "Check Your Transmission" appeared on the instrument panel. The contact stated he veered to the side of the road and was able to restart the vehicle after 20 minutes. The contact continued to drive the vehicle. The vehicle was taken to the dealer who diagnosed that no issues were found. The contact stated that the failure reoccurred while driving. The vehicle was taken to a second dealer Normandin Chrysler Dodge Jeep Ram FIAT (900 Capitol Expressway Auto Mall, San Jose, CA 95136) who diagnosed that the alternator and water pump needed to be replaced. The vehicle was repaired; however, the failure reoccurred several times while driving with the vehicle becoming overheated. The vehicle was taken to a third dealer Huffines Chrysler Jeep Dodge RAM Plano (4500 W Plano Pkwy, Plano, TX 75093) who could not determine the cause of the failure. The contact referenced NHTSA Campaign Number: 18V524000 (Electrical System). The manufacturer was not notified of the failure. The vehicle was not repaired. The approximate failure mileage was 13,500.

The lcd screen is basically coming apart and there should be a recall as this is a known issue yet it’s going to cost me hundreds of dollars to fix since the car is not under warranty. It’s been messed up since the month after I bought it from carmax in Wichita, ks and they refused to cover it since there was no recall. The buttons go crazy and click random stuff and it looks as if there is liquid in between the screen.

I bought a new 2018 Jeep Grand Cherokee a few years ago, but have had the same error message pop up a few times now that has me concerned. I keep receiving "Service Shifter" message. Check engine light stays on for a while (2-3 days) then eventually goes off. Took it in for service, which they kept for a little bit and allegedly fixed. A few months later, same message popped up again, but this time the engine wouldn't down shift, tachometer kept going higher and higher - had to pull of highway and restart vehicle for it to run correctly. Took it to dealership again, they kept the vehicle for a week, dealership had to get approval to fix under warranty (had to work on transmission). On July 5th, I was driving on highway, service shifter error popped up again, but was still driveable, or so I thought...About a minute later, a message popped up telling me to drive directly to dealership for service, if I turned the vehicle off, it wouldn't start again. I drove a little further to the next exit, turned blinker on and all the lights on the dash were flashing, blinker worked, but much slower. I drove to gas station and it started back up, but check engine light remained on for a couple of days. My brother traded his Jeep in for electrical issues, looks like I'll be doing the same, unfortunately. 38K miles and keeps acting up.

The backup camera and radio system work when they feel like it. The backup camera is definitely a safety issue. The radio and navigation is may not be as important safety issues but for some people who do not have unlimited minutes they need the navigation to work all the time. I am more concerned about the system completely shorting out while driving causing an accident.

The screen to the infotainment system is delaminating. Due to the delamination, at times the screen registers phantom presses on the screen. The radio/audio input will switch back-and-forth rapidly, as well as the display on the screen at times. This has been very distracting and dangerous. The car is one month out of warranty, and the manufacturer and dealership will not remedy this safety issue. Going online to research this issue, I see that it is a common complaint for 2018 Chrysler vehicles with the UAQ infotainment system, including the Grand Cherokee and Ram trucks.

The Uconnect control screen is delaminating and creating random distractions. Examples, changing volume, random calls, screen changing on its own, etc. It is very startling when you are driving and screen randomly changes or volume blares or blower suddenly turns on. Dealership confirmed delaminating but will not cover the repair because 3 year warranty expired. Only 9,000 miles on vehicle. Jeep knows they put faulty components in their vehicles and are unwilling to take responsibility. Screen started to delaminate over a year ago and dealership said not to worry about it. Now the delaminating has gotten far worse and random crazy things happen unexpectedly while driving. Now I’m told to fix Jeeps manufacturers defect, I have to pay over $2000 out of pocket. This should be unacceptable to allow Jeep to do this. I’m afraid to let my wife drive the vehicle because when it acts up, it will scare you and possibly cause you to react badly and could cause an accident

Screen started to delaminate two years ago. Slowly started glitching. It now glitches constantly while driving. It randomly turns on and off, calls people, turns seat heaters on and off, changes channel, turns back up camera on and off etc. This is a major safety concern while driving. When I researched this online it appears to be a very widespread issue for all 2018 Jeeps. I have also had to replace my headlights 3 times in the last 1 1/2 years. I feel there is a correlation. I don't understand why Jeep is not recalling this issue.

The computer screen has delaminated causing computer system failure

Screen doesn't work correctly the screen start to do crazy this I wish was able to post the video of it acting up I when to the dealership while under warranty and they was willing to fix it at my expense which isn’t fair I shouldn’t have to spend over 2,000 dollars to replace a radio that is defective it’s embarrassing to have others in my vehicle while driving down the road and the radio start to act up

Vehicle unexpectedly accelerated on its own while I was braking. Had I not been breaking, I would’ve gotten in a car accident. Even letting off the brake slightly caused the vehicle to jerk forward quickly and aggressively until I slammed on the brake again. This is the 2nd time this has happened now.

The radio screen is constantly blinking on and off, making phone calls through my connection with my phone - without being prompted, and flashing constantly turning the audio on and off, adjusting the seat controls, adjusting the audio volume. I am unable to power it off, because it turns itself back on. It's extremely unsafe and distracting to the driver. Every electronic thing in the car is controlled through this and I am unable to control it at all. This is all called by the delamination of the screen, a known problem to Jeep, and I have reached out to them with concerns. They are unwilling to voluntarily recall or repair or replace the radio. I have almost had multiple accidents while trying to power off the loud, flashing, problematic screen - not to mention that I am unable to control the seat and temperature controls, among other things.

On our way to the grocery store, I turned onto the highway and began accelerating. Suddenly the engine shuts off and random messages pop up on the display. The "D" on the shift indicator was blinking telling me to put the vehicle into park to restart. Steering and braking were impaired as i tried to get the vehicle to the emergency lane. Numerous vehicles at highway speeds had to make rapid maneuvers to avoid hitting us. After coming to a stop and putting the vehicle in park, I restarted the vehicle. The engine light was now on and there were numerous messages coming up on the display. There were also random electrical occurrences as well, rear wiper running with switch in off position. This was a very dangerous situation. Had the individual behind us not had room to maneuver into the adjacent lane he would have impacted us for sure. This seems to be a known issue that needs to be addressed. As this incident just happened i have not a chance to contact a dealer yet. There was no warning prior to the incident. We have had no issues with this vehicle to this point save one, and I do not know if they are related or not. But randomly for a few months prior to this incident, the vehicles radio/control console would freeze up becoming totally unresponsive. It will eventually reboot itself and begin working again. Sometimes after one restart and other times it takes several restarts after varying lengths of time being frozen. The frequency of these occurrences seem to be increasing also. If this was just your radio controls it would be annoying enough, this is your control center for everything. Have not addressed this with the dealer yet as well. I will be contacting my nearest dealership this week.

On May 24,2021 while in vehicle the headrest deployed for no reason at all striking me in the back of the head, had i been actively moving this i feel could have been dangerous. fortunately i was at a stop. I have since then contacted my local dealership and will be taking vehicle in for repair. My concern now is could this happen again? I had no clue this was affecting other vehicles as well until it happened to me, i went online to research headrest deployment and found this is a huge problem! I'm not comfortable with fact that when my wife is driving this vehicle that the possibility of headrest deployment exist!

Just purchased 2018 Jeep Grand Cherokee from bulk dealer. The engine consistently stalls while in drive (at red lights, stop signs, intersections) causing safety issues and near MVAs. During stall, the AC continues to blow but air is not cold. The VIN# shows no unrepaired recalls, but the vehicle is behaving exactly as described in recall U87. It still has some time on warranty but I'm not sure how to proceed here. This is certainly unsafe.

On 5/14/21 Stop/Start switch - Engine stalling while driving while on turnpike 65 mph. Situation could have turned to an accident easily. Afterwards engine started with warning light to service S/S-switch. No previous issues with the car (26,000 miles). After stop at the rest area, engine started normally and no warning light. Currently waiting for a service appointment to dealership

The contact's mother-in-law owns a 2018 Jeep Grand Cherokee. The contact stated that while driving at various speeds, the vehicle vibrated abnormally. While stationary, there was an abnormal sound coming from the vehicle. The vehicle was taken to the dealer five times to be diagnosed however, the dealer was unable to duplicate the failure. The vehicle was not repaired and was scheduled to be diagnosed again. The manufacturer was not made aware of the failure. The approximate failure mileage was 35,000.

Infotainment system freezes and shuts off on its own when driving. System does its own reboot and can become non functional

The turn signals in the front headlights have a known wiring issue and stop working. The unit is all one part, non serviceable and you have to replace the entire headlight assembly at $2055. This causes a significant safety risk to everyone on the road as you are not able to notify your signals/turns. The problem has been reproduced by the dealer, I also have video evidence as well as several others who have complained on the online forums. It has been inspected by the dealer and confirmed it was broken. No notifications that it is broken but the dash board will intermittently flash that a bulb is out. First appeared a several months ago and has become more prevalent and frequent recently.

The UConnect/Infotainment screen is delaminating, causing 'ghost' and random changes to the the hands-free functionality while driving, overriding driver selections and causing potentially unsafe driving. This delaminating is a known issue, but is being ignored by Jeep/FCA.

WHILE DRIVING ABOUT 10 MPH IN MY NEIGHBORHOOD, THE ENGINE ABRUPTLY CUT OFF. THE "D" ON MY DASH BEGAN TO FLASH. STEERING WAS DIFFICULT AND BRAKING WAS DIFFICULT. THE CAR JUST COASTED. I WAS ABLE TO PULL THE CAR OVER TO THE SIDE OF THE ROAD AND PUT IT IN PARK. THEN I WAS ABLE TO RESTART THE CAR. IF I HAD BEEN ON A HIGHWAY OR A BUSY STREET, THIS WOULD EASILY HAVE BEEN AN ACCIDENT. MY 8 YEAR OLD SON WAS IN THE CAR. NOW I'M SCARED TO DRIVE THE CAR. I HAVE CALLED THE DEALER TO HAVE THEM TAKE A LOOK AT THE VEHICLE. SEEMS THIS IS NOT JUST AN ISSUE FOR ME. A LOT OF OTHER 2018 JEEPS HAVE HAD THIS ISSUE. A CAR THAT RANDOMLY SHUTS OFF WHILE IT'S BEING DRIVEN IS A HORRIFIC ACCIDENT WAITING TO HAPPEN. HOPEFULLY SOMETHING CAN BE DONE AT THE DEALERSHIP. ANOTHER ISSUE WITH THE CAR THAT MAY BE RELATED OR SEPARATE. THE RADIO IN MY CENTER CONSOL TURNS ON WHEN I START THE CAR. THEN IT FREEZES AND SHUTS OFF. THEN IT TURNS ITSELF BACK ON AND FREEZES AND SHUTS OFF AGAIN. IT GOES THROUGH THIS PROCESS SEVERAL TIME BEFORE IT WILL TURN ON, STAY ON, AND FUNCTION PROPERLY. I AM TOLD THAT IT COULD BE THAT THE CAR NEEDS AN UPDATE. I AM ALSO TOLD BY THE DEALER THAT THE UPDATE COULD RESULT IN THE CAR NEEDING AN ENTIRELY NEW RADIO.

I TOOK MY VEHICLE TO EARNHARDT JEEP IN GILBERT ARIZONA FOR THE W79 EGR COOLER RECALL AND ONLY THE EGR VALVE WAS REPLACED AND NOT THE EGR COOLER. THE RECALL STATED THAT THE EGR COOLER COULD CRACK FROM THERMAL FATIGUE AND A NEW EGR COOLER WITH THICKER WALLS WOULD BE INSTALLED. THIS ISSUE IF THE EGR COOLER CRACKS CAN CAUSE COOLENT TO GO INTO THE AIR ENGINE INTAKE AND CAUSE A FIRE. THE VALVE DOES NOT HAVE COOLENT GOING THROUGH IT SO I DO NOT KNOW HOW THIS CAN BE A COMPLETE FIX. THE VEHICLE HAD THE VALVE REPLACED 4-7-2021 AND I RETURNED THE VEHICLE 5-5-2021 WITHE THE MILL LIGHT ON WITH THE SAME CODE. CAR STILL IN THE SHOP. FCA SAYS THE CURRENT REMEDY IS VALVE REPLACEMENT AND NOT THE EGR COOLER. THIS DOES NOT SEEM LOGICAL AND I NEED NHTSA HELP TO RESOLVE THIS ISSUE SO MY WIFES VEHICLE IS NOT A FUTURE FIRE HAZZARD.

The factory installed Uconnect UAQ 8.4 inch screen (PART NO: 68306656AL) is de-laminating. This started as just a "bubble" on the screen that wouldn't go away in the upper section around 45,000 miles or April 2021. It has since grown to span about an inch of the entire top of the screen. During this expansion of the "bubble" or de-lamination ghost touches started happening causing the screen and operation to jump around. This severity and portion of the screen experiencing these ghost touches has continued to grow. A potential safety issue exists as I was using the GPS at one point and a ghost touch caused it to jump to another screen just as I was approaching an intersection looking at which way to turn when the screen jumped to another option and I diverted my attention from the road to the screen to get it back to the GPS and find out which direction I needed to go. I have not taken my specific vehicle into a dealer/independent service center for verification because many of the same issues I've researched online and compared who HAVE had this independently verified mirror the exact same symptoms/issues.

The screen display spontaneously jumps around erratically as if you are touching the screen. Others have reported this as screen "delamination". Without warning and not touching anything else in the vehicle the screen jumps radio stations, from AM to FM to SXM, or changes the temperature controls, flips through the applications screens, and has even shown the backup camera while driving. It is random, and therefore not able to recreate. The vehicle has not been inspected by anyone. The only "indicator" was a corner of the display looking like a protective layer was peeling off within a year or so of purchase. This area has continued to grow from the upper right of the screen downward and to the left. Perhaps better explained by picturing water seeping through under glass. Car was purchased in fall of 2017. It is extremely distracting while driving as radio stations change quickly as what is being displayed jumping all over the place. I

AFTER STARTING MY CAR I WENT IN MY HOUSE TO GET SOMETHING. MY CAR SLIPPED INTO REVERSE AND ROLLED DOWN MY LAWN ACROSS A BUSY STREET AND HIT A TREE. THE EMERGENCY BRAKING SYSTEM DID NOT ENGAGE. I WAS ABLE TO DRIVE THE CAR BACK TO WHERE IT WAS PARKED. I THEN TESTED TO SEE IF I COULD HAVE ACCIDENTALLY PUT THE CAR IN REVERSE WHEN I GOT OUT IT. IT BEGAN TO ROLL IN REVERSE AND I WASN'T TOUCHING THE GAS. I COULD NOT HAVE GOTTEN OF THE CAR IF WERE IN REVERSE BECAUSE IT WOULD HAVE BEEN ROLLING. APPARENTLY WHEN THE CAR IS IN A PARKED POSITION IT CAN SLIP INTO REVERSE.

AFTER WIDE OPEN THROTTLE ACCELERATION, VEHICLE CONTINUES TO ACCELERATE EVEN AFTER LETTING OFF OF THROTTLE. HAD TO IMMEDIATELY DEPRESS BRAKE TO ITS MAXIMUM CAPACITY TO SLOW/STALL THE UNINTENDED RAPID ACCELERATION. IT HAS DUPLICATED THIS BEHAVIOR TWICE IN THE LAST 100 MILES. THE JEEP ALSO INDICATES AN ERROR MESSAGE REGARDING ELECTRONIC THROTTLE CONTROL ERROR. ONCE AGAIN UNCONTROLLED RAPID ACCELERATION AFTER WOT!

TL* THE CONTACT OWNS A 2018 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V699000 (ENGINE AND ENGINE COOLING) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT FIELDS CHRYSLER JEEP DODGE RAM GLENVIEW (2800 PATRIOT BLVD, GLENVIEW, IL 60026, (847) 446-5100) EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL SHOWED NO OPEN RECALL.

MY DAUGHTER HAS BEEN DRIVING DOWN THE ROAD AND THE RADIO STATION BEGINS CHANGING SPORADICALLY AND THE TELEPHONE STARTS CALLING MULTIPLE PEOPLE IN A ROW CAUSING HER TO HAVE TO PULL OVER AND SHUT EVERYTHING OFF, INCLUDE THE JEEP TO GET IT TO STOP. DAYTONA DODGE SERVICE PERSON TOLD HER THE STEREO WAS "DELAMINATED" AND TOLD MY DAUGHTER THIS WAS A COMMON PROBLEM FROM WHAT I UNDERSTAND. NO HELP FOR DAYTONA DODGE AND CAN'T GET ANYONE FROM CHRYSLER TO RETURN NUMEROUS PHONE CALLS FROM MY DAUGHTER, WIFE AND I. THE SAFETY ISSUE I HAVE HERE IS THAT THIS SPORADIC ACTION OF THE RADIO HAPPENS WHILE DRIVING, CAUSING MULTIPLE POTENTIALLY HAZARDOUS CONDITIONS, ESPECIALLY AT INTERSTATE SPEEDS IN TRAFFIC. MY CASE NUMBER WITH CHRYSLER IS [XXX] AND THE PHONE NUMBER IS [XXX]. THE NUMBER TO DAYTONA DODGE IS 386-274-0571 AND THE PERSON OF CONTACT THERE IS [XXX]. ON TOP OF THIS THEY TELL ME THAT I MUST PAY A $155 DIAGNOSTIC FEE TO TELL ME THE RADIO IS NOT WORKING PROPERLY. NOT TO MENTION THE COST OF THE RADIO, INSTALLATION AND ASSOCIATED SHOP COSTS. THE FOCUS HERE IS THE SAFETY ISSUE. AS A RETIRED DEPUTY SHERIFF, I HAVE SEEN ENOUGH INJURIES AND FATALITIES AND THIS RADIO ISSUE COULD BE A CONTRIBUTING FACTOR TO MORE NEEDLESS ACCIDENTS. I UNDERSTAND THIS VEHICLE IS OUT OF WARRANTY BECAUSE OF MILEAGE BUT I DON'T BELIEVE A RADIO HAS AN ODOMETER AND I HAVE NEVER SEEN A RADIO OF ANY SORT DO WHAT MY DAUGHTER AS TOLD ME THIS ONE DOES. THANK YOU FOR YOUR TIME. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

The contact owns a 2018 Jeep Grand Cherokee. The contact stated that the infotainment screen had started to delaminate. Due to the failure, various infotainment screen features would perform random functions independently while the vehicle was in operation. The contact stated that the defect was distracting while driving. The manufacturer of the infotainment screen was notified of the failure and informed him that the cost of the repair would only be covered for original vehicle owner. The contact stated that he was not the original owner of the vehicle; therefore, he did not qualify for the repair. Neither the dealer nor the manufacturer was notified of the failure. The vehicle was not repaired. The failure mileage was approximately 45,000.

We bought our 2018 Jeep Grand Cherokee Limited in 2020 with approximately 12,000 miles on it. Last year we started noticing the radio would change stations on its own once and awhile. It got progressively worse, or more frequent, so I connected Chrysler customer care/Uconnect and the CR asked if the screen on the radio was delaminating and that they were aware of this causing issues. I told them it was not because I had not noticed this problem. Anyway, they said there have been many complaints but no recall thus far. They told me to keep any receipts should I have the radio repaired. A couple weeks later, the sunlight hit the dash just right and I then saw the screen was in fact delaminating at the top from one side to the other. It has gotten to the point now where the radio will suddenly start going from channel to channel and making a clicking sound each time. Very distracting when driving in rush hour traffic in Nashville. Most concerning is when i need to depend on navigation during rush hour, or when I'm in an unfamilar city and the navigation starts acting up. This almost caused me to crash one time when i realized at the last second that i needed to take an exit on the opposite side of a 4 lane. The nav was flickering and when it stopped it showed the exit i needed to take. Fortunately, at that exact moment traffic was such that i was able to cross over without colliding with another vehicle. This radio issue is also affecting the heater and a/c turning on and off by itself. I hate to think about being stuck somewhere in freezing temps and not able to get the heater to work. I have read many other complaints on this same problem and know other people have had much worse problems. This has been going on long enough and Chrysler should be recalling these radios and repairing the screen. I guess it'll take someone getting seriously hurt or killed to make something happen. Oh, uconnect told me if i were the original owner it would be fixed for free!

I bought my Jeep Grand Cherokee in the end of February 2021 with approx. 52,000 miles on it. All work done to it after this point has been under warranty with me paying all of the deductibles for the warranty work. A couple of weeks after purchase, the problems began. It was overheating, white steam coming out of my exhaust pipes, vibrating very badly, shutting down at traffic lights, amongst other symptoms. As of now, the dealership has replaced 3 new water pumps, and 2 new cylinder heads (both times were issues with the 3rd cylinder). This go round, it’s now back in the shop with another misfire with cylinder 3. The dealership has also replaced the EGR Cooler, Ignition Coil, Motor Mounts, Coolant Flush, Lifters & Rockers & it is still in the shop. All repairs done by the same shop (different technicians throughout the past year and a half). I thought it might qualify under the lemon law and called an attorney who asked me some questions but said that it does not qualify in my state under the Lemon Law because it’s now past the 60,000 milestone. It now has approximately 85,000 miles on it. I have been without a vehicle approximately 6 months out of the past year and a half and multiple rental car fees (though the dealership absorbed the majority of the fees when it was in the shop this past June/July). A few of the reasons all of this is most upsetting to me: - My daughter and I have broken down on the side of a busy interstate twice (once in the middle of the night) and had to try to get off of the interstate safely so we could be towed - I have been faithfully paying my 'new-to-me' car note ever since I bought it but haven't had much of a chance to drive my 'new' vehicle - My daughter recently got her driver's permit & can't learn how to drive as we are in a rental & it is against the rental company policy to allow anyone else to drive their vehicles. - I have had to take off of work MANY hours due to this This is holding up our lives!

DRIVER SEAT IS UNABLE TO MOVE FORWARD OR BACK IN MOTION OR STATIONARY.

UCONNECT HAS BRICKED MY RADIO, REAR CAMERA, HEATING/COOLING SYSTEM, NAVIGATION, AND ALMOST ALL OF THE CONTROLS.