2019 Jeep Grand Cherokee Electrical System Problems

The vehicle will shut down while in gear and driving at lower speeds. Happens at least 2-3 times per day for last 3 weeks

In November 2024, I went to get into my 2019 Jeep Cherokee (17,000 miles). At that time, numerous lights started flashing on the vehicle dash (start-stop, stability control and check engine). I took the vehical to the nearest Jeep dealership, Valor Ford in Junction City. They indicated this was a known issue but unresolved by Jeep (received recall notice two weeks later). I was leaving for vacation and would be back in two weeks, rather than leave the car sit at the dealership I offered to take it home and bring it back when I returned. I was told by the technician that was not advisable because my brakes could go out. I of course decided to leave at the dealership. Upon return, they indicated my jeep could be picked up. My husband spoke with the technician because we had received the recall notice by then and asked how they fixed the problem when Jeep had said there was no solution yet. He, the technician, indicated they had ordered the part which is the same part that went out previously so it wasn't really fixed. We have been waiting over a year, I will only drive locally because I am afraid of the ramifications of this part. Not only is it not fixed but they charged us $1,200 to not fix our car and refused reimbursement. This was our vehicle to travel in our retirement years and for the last year it has been an anchor.

I am reporting a serious safety failure related to the ABS/ESC recall on my 2019 Jeep Grand Cherokee. Parts have not been available for over a year, and my vehicle has now experienced the dangerous conditions described in the recall. Before the failure, while stopped at a red light in Drive with my foot firmly on the brake, the vehicle suddenly rolled backward on its own. I had to forcefully press the brake to stop it. This should never happen and indicates brake system failure. About 10 minutes later, while driving on the highway, the vehicle experienced a sudden safety system failure. Multiple warning lights came on (ABS, ESC, brake system, check engine), the accelerator pedal became unresponsive, a burning smell came from the vehicle, and I temporarily lost control. I could not pull over immediately due to traffic, which created a very dangerous situation. The vehicle eventually became undriveable and required towing. I am thankful my children were not in the car. This is an extreme safety hazard. Stellantis still has no parts available and has not provided a repair or transportation option. This forces owners to choose between parking their vehicle indefinitely or driving a known unsafe vehicle. I request NHTSA review the lack of parts and enforcement of this recall, as it is putting families at risk. Owner: [XXX] , [XXX] Email: [XXX] [XXX] my contact INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

My ESC, ABS, and check engine lights have been on for months due to this recall that has no fix.

While my wife was driving her Jeep, everything seemed to fail. All the gauges were gone, no speedometer, no functions working. Every warning light came on. Display stated not to shut off the engine as it may not restart. She stated nothing worked in the vehicle, turn signals, brake lights may not have been working. And what if this happened at night? Would the headlights have worked? She drove the vehicle to our local Jeep dealer where they were unable to "get it in for a week". I had the vehicle towed to another dealer about 30 miles away. I provided them with the error codes the first dealer pulled and a picture of her dash display. They stated the error didn't occur for them, they drove it 13 miles and no errors were detected so they said they cannot troubleshoot it. It was a major can bus failure. If this had been at night I wonder if the light would have even worked. Extremely unsafe not knowing if any of the systems would have functioned. I was told to call the Customer support line. This is a rabbit hole. All calls go to India, they way they will call you back with in 24 hours... NOT TRUE. After days of trying to call, I finally got in touch with someone, they simply say we will call the dealer. I am out of pocket 1,000.00 for a rental car (even though we have max care which covers a loaner) and had to pay for the tow out of pocket. Stellantis is HORRIBLE no customer service at all, it turned into a mess! I am attaching the pictures of the errors and the dash display. Very poor response from the Jeep dealers. It seemed as if they didn't want to take the time to look or check out anything.

The screen is delaminating which impacts the following safety measures: SOS feature, use of cellphone for 911 emergencies, and navigation. The delimitation appeared a few months ago and has progressed.

Uconnect 4C w/NAV with 8.4–Inch Display is delaminating. This is known to be a common problem with this vehicle. The touchscreen provides direct access to settings that affect the way the vehicle physically brakes and steers, all are configured via the Uconnect system, and that system with a defective screen can cause those settings to change without the knowledge of the user, introducing a safety issue.

The contact owns a 2019 Jeep Grand Cherokee. The contact stated that the passenger’s and driver's sidestep rail was lowering independently. Additionally, the rail on both sides of the vehicle remained in the raised position and failed to lower when the front doors were opened. The contact stated that the failure was occurring when the vehicle was stopped and while the vehicle was being driven. The contact stated there were no warning lights illuminated. The contact had not taken the vehicle to a local dealer or independent mechanic. The vehicle was not diagnosed or repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 49,000.

The unit has been taken to Chrysler dealers in Puerto Rico three times. On each visit, we were charged $120.00 for a total of $360.00 for the computer scan. We were charged for an electrical module, part no. 68442478AB, worth $406.59. The situation has not been resolved. The vehicle has abnormalities in the braking system, which consequently affects other functions and even drains the batteries. I would like to sell the unit, but it is not resalable due to the unresolved recall. I need Chrysler to offer me options such as a refund or another unit without defects.

I am experiencing a delamination issue with the Uconnect screen in my 2019 Jeep Grand Cherokee High Altitude. I noticed this issue years ago when my car was still under warranty but thought it was a protective film on the Uconnect screen. Now, the Uconnect screen in my vehicle randomly turns off while driving which is a serious safety issue, especially when using the navigation system. This is a well-documented problem affecting many owners which typically manifests as bubbling or peeling of the screen's surface, leading to erratic touchscreen behavior such as phantom inputs, random changes in settings, or complete unresponsiveness. The root cause of the delamination appears to be the degradation of the "LOCA" adhesive between the screen's layers, often exacerbated by heat. This degradation can lead to the separation of the screen layers, resulting in the aforementioned symptoms. The problem affects various Uconnect systems, notably the 8.4" Uconnect 4C UAQ and 4C NAV units. I have had this issue diagnosed and confirmed by Huntington Beach Chysler Dodge Jeep Ram in Huntington Beach, CA.

ABS is staying on. There is a recall that has not yet been resolved.

2019 Jeep Grand Cherokee Overland that has been issued recall 94B (24-V-838) with no remedy currently available. While driving this vehicle, it displayed a message to stop and turn off vehicle as it will be shutting down soon. Without further warning, the vehicle shut down, all power, lights etc, while driving at posted speed of 55 MPH, which resulted in the need for the driver to pursue action to avoid what could have been a serious accident. The active error codes indicate an issue with the HCU/ABS module, which is what was recalled. Jeep has not provided any assistance during the 5 months since this recall was issued. This recall should be upgraded to a mandatory do not drive recall with a loaner vehicle to be provided by Jeep until a remedy is determined.

I am writing to formally express my frustration and deep concern regarding Recall 94B, which affects my 2019 Jeep Grand Cherokee Altitude and currently has no available remedy. This recall, as confirmed by Fox Chrysler Jeep in Southfield, MI, directly impacts critical safety features, including the Anti-lock Brake System (ABS) and other key functions essential for the safe operation of my vehicle. Given the severity of this issue—especially during Michigan’s harsh winter months—I find it unacceptable that no resolution is currently available. Fox Chrysler Jeep has verified that all warning lights on my dashboard are related to this recall, yet they have informed me there is nothing they can do at this time. As a loyal Jeep owner, I am extremely disappointed that Stellantis has not yet provided a solution to an issue that directly compromises my safety and that of others on the road. Given the circumstances, I am requesting immediate assistance from Stellantis to explore options for getting out of my current vehicle and into a new or used vehicle that is not subject to such serious, unresolved recalls. I cannot continue to drive a vehicle that poses such a significant safety risk, and I believe Stellantis has a responsibility to provide a viable alternative for affected customers.

The contact owns a 2019 Jeep Grand Cherokee. The contact stated while driving at approximately 30 MPH, the vehicle stalled. The contact stated that several unknown warning lights were intermittently illuminated. The vehicle was taken to a dealer where it was diagnosed that the battery, fuse box, body control module, and TIPM needed to be replaced. The vehicle was repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 67,200.

Screen is delaminating and sometimes it will randomly hut a button on the screen (seat warmer, radio change, etc). Sometimes this is sudden while on highway and distracts me to see what happened. Thus also makes it much harder to see when using backup cam sometimes to the point of it being useless.

Recall 94B has been outstanding for a year now. I feel this is an unreasonable amount of time.

Vehcile affected: 2019 Jeep Grand Cherokee - Overland _ 2 wheel drive Vehicle Mfr Date - October 2018 The vehicle was in Park and engine was off. I got in the driver seat, mashed the brake, pressed the starter button, the starter responded so I immediately took my hand off the button. Even without my hand on the button the starter button would not disengage… it just repeatedly kept spinning and spinning and spinning. Kind of like it was hung or something. I had even tried pressing the start button again to make it stop but that didn’t work… (The button went in and came back out with no problem so the button itself was not stuck) The starter just wouldn’t disengage. I couldn’t figure out what to do. It did this for at least 30 to 45 seconds…. Like, My husband had time to get out of the backseat and WALK all the way around the front car to the driver’s door. Right before he got there I tapped the brake pedal with my foot and it FINALLY disengaged and stopped trying to start the engine. This problem Scared the beejeebies out of me!!! The engine never started up when the starter wouldn’t disengage. I had plenty of gas too - Just under a full tank of gas. Nothing coded. No problem indicator lights came on. Husband said it acted like either the bendix was stuck OR motor was spin over but would not successively crank up … it just kept spinning on its own I was not pressing the starter button anymore. This is the hardest thing to describe! All I know is… that was NOT normal!

Well maintained and properly serviced car. Never had any issues. While driving out of town, 4hrs into the drive the electrical system went haywire. Error messages began cycling through on the driver panel - stability control lights, service air bag system, engine light comes up, and service bag system, after which the car loses total power. After pulling onto the side of the road, I placed car in park, and attempted to restart and it would not power on. All lights are working but the vehicle will not start - it makes starting sound but won’t power on. After trying for about 30 minutes, the ac blower pop on, which was strange b/c the car was powered off. The car starts and is driven about a mile and the same thing happens all over. After trying another hour it starts again and drives another 2 hrs to my destination (at this time the radio and ac was powered off.) I chose to leave it off as I didn’t want anything to stop vehicle since it was running. Upon arriving to my destination a mechanic looked at it and said the electric systems stopped communicating and he reset it. The vehicle drove around town, a fee miles here and there, seemingly fine. When I put it back on the highway to return home the next day, the problem started all over again. We ended up stranded on the side of the highway yet again and after about 20 minutes, the car started up. We were able to drive to the nearest gas station at which time I attempted to turn the car off, thinking that maybe that would help to reset it. At this time the vehicle would not turn off. The front windows were not operating. The windshield wipers would not come on. It just so happened to be raining heavily, and I had to drive in the rain with no windshield wipers. Next, all the instruments went down. Gas hand went to E, even though there was over 200 miles of gas. The blind spots warning lights lit up and remained lit, the car appeared to want to lose power, would putter but remained on. Made it home and car powered off.

Circulate button will automatically cause the heat and/or ac to blow full blast while vehicle is in drive/motion randomly. The only way to stop this from happening is to stop vehicle turn off engine and restart and instantly using screen to “off” option for no heat and/or ac

The contact owns a 2019 Jeep Grand Cherokee. The contact stated that upon parking the vehicle, an alarm sounded. The contact stated that the failure persisted. Additionally, the contact stated that the power door locks were engaging and disengaging independently. The contact stated that the infotainment system engaged functions independently. The contact stated that the vehicle had failed to register the presence of the key fob inside the vehicle. The contact stated while driving and using the navigation system, the navigation system independently changed the destination address. The contact stated that the vehicle started independently while the contact was not in the vehicle. The contact stated that the vehicle shut off inadvertently while making a turn. The contact was able to restart the vehicle and continued driving. The vehicle was taken to the dealer it was purchased from, and the lighting assembly underneath the seats were removed and the key fobs were replaced; however, the failures recurred. The vehicle was taken to Farris Motor Company (246 E Broadway Blvd, Jefferson City, TN 37760), where the driver's side and passenger's side front door panels modules, the radio frequency antenna and the infotainment system were replaced. Additionally, the dealer attempted to bypass the alarm by unplugging the hood latch; however, the failure persisted. The vehicle was taken to Farris Jeep Ram Chrysler Dodge (910 W Morris Blvd, Morristown, TN 37813) where the BCM was replaced, and the vehicle was temporarily repaired. The contact stated that the failures had been recurring. The contact disconnected the battery to prevent the alarm from sounding at night. The vehicle was taken back to the dealer, where the failure could not be duplicated because the battery disconnection had cleared the trouble codes. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 96,000.