2020 Jeep Grand Cherokee Electrical System Problems

Delamination of touchscreen occurring resulting in “ghost touches/calls”. This has been verified by an independent dealership. This affects the safety of the driver as the touchscreen is not able to be used properly in emergencies and also the ghost calls can result in 911 inadvertently being called when not needed.

RE: SAFETY RECALL W36 (NHTSA ID 20V-191). Manufacturer Stellantis (FCA US LLC) has reported this safety recall as "Complete" for my VIN. This reporting is inaccurate. The vehicle remains on firmware version 30.21.0, which is the defective version the recall was mandated to replace. The Head Unit and Telematics Box (TBM) hardware are failing to accept the required safety patch. Stellantis Case Management (Case #95948441) has refused to provide the mandated free remedy and is demanding a consumer-paid diagnostic fee to address this failed safety recall, in direct violation of 49 U.S.C. § 30120. Furthermore, the dashboard assembly is failing (adhesive degradation), causing significant rattle/distraction. The manufacturer refuses to honor the Federal Safety Act and remediate these defects without charge. I have already performed the diagnosis and provided firmware evidence which the manufacturer has ignored.

Jeep delamination screen on the face of the radio. This is a safety concern that could disable my use of my cell in calling 911 in case of a emergency and also being able to locate the vehicle via GPS. It also disables the SOS function in the radio head. This is a known problem with these radio's but hasn't addressed by the manufacture. I have taken this to my local auto repair shop today and was made aware of the problem and told me to look it up and report it. I am requesting to open a case so that it can be addressed and repaired.

The contact owns a 2020 Jeep Grand Cherokee. The contact stated that while driving at an undisclosed speed, the heater was activated on the instrument panel, but the A/C inadvertently turned on and then returned to heat. The instrument panel then malfunctioned, rendering the navigation system inoperable. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact related the failure to NHTSA Campaign Number: 24V652000 (Electrical System); however, the VIN was not included in the recall. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 44,000.

Frequently, my vehicle would not start. It would crank for a lengthy period of time but the engine would not turn over to start. Internet searches show that this is a widespread, known problem with Chrysler vehicles, yet only a small number of recalls have been issued. Unfortunately, my vehicle does not fall under the recall for unknown reasons. I have been advised that the fuel pump and auxiliary fuel pump need to be replaced, which is a costly repair. A fuel pump should not fail on a vehicle with under 50,000 miles on it.

on or around 12/15/2024 (42257 miles on vehicle) jeep will power on start and stop, all alights on dashboard light, unable to shift into or out of gear when parked. When driving but stopped at a red light car shut off. Attempted to restart unable to, car put into park attempted to restart lights came on but engine didn't turn over. Tried again few minutes laster and the car turned on. Returned apartment, parked car. was unable to shift car into park, car shut off on its own again, car then able to go into park. A few days later start engine, car turns on put car in reverse, car shut off on its own, all lights and warnings on dashboard light up and stay on. Unable to start engine, unable to shift car into park. turn car off, shift into park, on 12/17/24 Car towed to Lake Chrysler dodge jeep ram auto Lewistown PA. told that it was the can bus connector needed to be replaced. Part replaced. 10/10/25 (54630 miles) car in for inspection, oil change, reported to mechanic engine was making high pitched sound/noise when driving up steep hill on highway the week prior. Was told by mechanic "that is normal when driving up steep hills, after a long drive" " we didn't hear it or find anything" Car continued to make this noise on the same hill since. Car in for oil change at David Dodge on 1/12/26 (58,974 miles) reported to mechanic again that engine continues to make a high pitched sound/noise when going up hills, on highway drives and after longer drives. per shop nothing was found. Asked if I should make an appointment for it to be tested and told no not needed. On 3/2/26 check engine light on, waring start/stop unavailable service stop/start system this happened off and on for next few days. Car brought to mechanic on 3/6/26 (60,000 miles) diagnosic test run cylinder misfire, R and R intake manifold to check coil and spark coolant found on spark plug, borescope #3 cylinder Head gasket, cylinder head, block issue . Recommend total engine and radiator replacements

Transfer case had to be replaced. Service 4 wheel drive light came on along with traction control warning. Also, electronic stability control warning. Steering and movement were sluggish. Only had 51,000 miles in it. Not happy to have paid almost $1,400. for the repair. This should have been a recall because as I understand, many other owners have had the same exact issue. Please look into this. Thank you.

Electronic stability and 4wd lights came on. Brought to dealership and the PTU is no longer working. My car is vibrating and hesitating when accelerating. Jeep dealer told me it’s common to have to replace these units however they are nationally back ordered. My car doesn’t even have 60k miles on it and even if I want to fix my car so it’s safe I can’t because the parts are backordered leaving me with no other choice but to drive for months months unsafely without a properly functioning PTU

I am reporting a safety defect involving the Uconnect touchscreen in my Jeep Grand Cherokee. Due to screen delamination, the display can lag or freezes, including the rearview camera image. When the vehicle is shifted into reverse, the camera images can be delayed, frozen, or not updating in real time. This results in the screen showing an inaccurate view of what is actually behind the vehicle, creating a serious safety hazard. Objects, pedestrians, or vehicles can enter the rear path after the image freezes but will not appear on the display. This defect creates a false sense of safety and undermines the purpose of the federally required rear visibility system. The failure occurs intermittently without warning, making the rearview camera unreliable when it is needed most. This is a known defect affecting Jeep Grand Cherokee vehicles equipped with Uconnect displays, not normal wear and tear. The manufacturer has not provided an adequate recall or permanent fix. I am requesting that NHTSA investigate this issue as a systemic safety defect that increases the risk of backover collisions.

Both my key fobs do not work even with brand new batteries

It was a clear day as I arrived at work. While pulling into a parking spot, the Jeep suddenly accelerated over a curb and into a tree. I was able to turn the wheel upon seeing the tree, which helped me avoid hitting other vehicles on the opposite side of the island. I had to depress the brakes multiple times before the vehicle finally stopped just short of another tree. During the incident, I was on a conference call. The attendees confirmed that there were no warning sounds from the vehicle—only the sound of the impact. Notably, the airbags did not deploy. The front driver-side area sustained extensive damage, causing the driver’s door to jam. Fortunately, I did not suffer any physical injuries. The vehicle was towed to an auto body repair shop. When connected to a scanner, no error codes were detected. Repairs took nearly five weeks. Although the front sensors were replaced, they still did not function properly. The shop consulted a technician who remoted in and advised them to replace all the sensors again and inspect the wiring. Although the vehicle has been repaired, I remain fearful of driving it. I’ve read similar reports on this board suggesting these issues may be related to the electrical system. I plan to contact the dealership to ask whether they have experience with such cases and if they can inspect the systems.

About 3 years ago i noticed a small bubble in the upper right corner of my touchscreen. Didnt pay much attention for a while but it started spreading to the left. I took a photo and sent a picture to the man that helped me buy my car and asked if there was a known Recall for this. Said he would check, he confirmed there was none. I let it go because i hadnt purchased any extended warranty. Bubbling continued to spread. Occasionally my radio station would change on its own. I thought it was just my imagination and let it go. In July of 2025 my family and i were on vacation and I was driving in Williamsburg, VA. I was using my Jeeps navigation. Suddenly my arrow was taking me off track of the road i was on. This was very distracting considering we were out of town on vacation. My husband took my iphone and typed the address we were going and connected my phone to my charging cord so i could use car play. This did not work and neither did his samsung. It was like they were malfunctioning. We ended up using one of our phones with no connection to my jeep, my husband verbally directed me. Navigation map on my Jeep only showed me in water and still does to this day. When we got back in town I again reached out to the man who helped me, telling him our experience on vacation. He took me to the service center and the guy working the desk knew exactly what i was talking about and said this was common issue. He got me scheduled for repair. I didnt think to ask about if it was free or what. I was just glad he knew what i was talking about. My husband and i came back for my scheduled appt and i immediately asked the guy at the desk if this was free. He stated no it would be around $1500. I couldnt afford that. He asked if i had the extended warranty. I told him no. He said sorry and that was about it. I just walked away and have been dealing with this ever since.

There is a common issue with WK2 Jeeps from 17-22 where the infotainment screen delaminates due to the adhesive that Jeep used and eventually causes the touchscreen to become non-functional.

while riding vehicle just shuts off and stops. message on dash states put vehicle in park to start vehicle. Do that and vehicle starts and runs. First time this happened 6/13/25 went one week no problem then on 6/25/25 happened again took to service station no codes thrown.

Odometer Fraud. The contact purchased a 2020 Jeep Grand Cherokee. The contact stated that while attempting to register the vehicle, it was discovered that there was a mileage discrepancy. The vehicle was a private sale. At the time of purchase, the vehicle mileage was 67,000 and at the time of registration, it was discovered that the mileage was 237,277.

Display for backup camera, radio & climate control is delaminating. Display stops functioning at points and needs to reset. Seal for display has been compromised, so the unit will stop functioning soon. It will have to be replaced.

Air bag sensor went off, took it to the dealer and they said it could be a loose wire. I do not feel safe driving the vehicle since there has been a recall for prior models due to a faulty sensor which could cause the airbags to malfunction in case of an accident. Also having problems with the screen delaminating.

My vehicle started flashing my seatbelt light when I was driving and I was buckled and then my airbag light came on and my automatic start and stop light came on and have stayed on. I took it into Chrysler Dodge Jeep ram and they charged me $203 to tell me that I don’t have any shorts in the seatbelt wire harness and they found a O.L (over limit) indicating that I have a internal open within the seat, buckle itself,causing the codes and the lights on the dash and that it’ll cost $541.26 to fix and it is not covered under any warranty, even though I just purchased the vehicle eight months ago and I’m under the 100,000 miles and just approaching the first 5 years. I should be covered. Now my airbags will not work and neither will my auto on and off features. This is a safety concern that should have a recall on it or be covered by Mopar.

UConnect system is delaminating and experiencing “phantom” touches, often not allowing me to access things needed and choosing to do whatever it wants. This makes me unable to access “hands-free” via Bluetooth connection, etc., which creates safety issues. It also creates serious safety issues when the unit overrides driver choices, and is also distracting as the unit beeps and switches back and forth among options. This is a widespread issue that Jeep knows about and continues to leave good people to pay thousands of dollars to replace or just be out MANY features on this vehicle that all go through the system. This makes MUCH of this vehicle obsolete.

This is a known problem with Jeep. Service Shifter error message. I have had this repaired 3x and no one can seem to fix it. The car only has 50k miles on it. There are tons of message board stating that Jeep has a serious issue with their shifter module. Please get Jeep to do something about this.