2021 Jeep Grand Cherokee Complaint Log

This was 5 -6 times my new car broke down 3 times for fuel pump problem then i have engine light on more than4-5 times . Now its still on they fixed it 2 month ago. I just buy this brand new car in 2021. Not completed 3 years yet and having 56700 kms on it .

Sunroof randomly exploded while driving down the road with no other vehicles or objects nearby

On many occasions, warning lights come on for no reason. The dealer has "updated" software, but to no avail.. Collision warning, stop/start error, throttle body error and more. On the last event we were driving uphill, approx 25 mph, nobody in front of us, and the brakes slammed on with multiple errors showing.. the car then lurched forward with active breaking, stop start error, throttle body sensor all showing up and going away. This happened 4 times on the evening of Sep 15th. The errors and random and intermittent.. They replaced a "secondary" battery at one point, and that did nothing. They told us we needed to drive it for over 100 miles, to charge the battery, but it did not fix the stop/start or any other error. Now it is in the Cerritos dodge dealer and we have a formal complaint filed with Chrystler.. The dealer states they can't find any problems.. During most of the events, the errors and warning lights do not stay on longer than a few seconds. I have one picture I was able to take when the warning lights stayed on a little longer.

The contact owns a 2021 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Numbers: 22V544000 (Exterior Lighting), 23V413000 (Suspension) and 23V577000 (Back Over Prevention) however, the parts to do the recall repairs were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The dealer was made aware of the issue but confirmed that parts were not yet available. The manufacturer was made aware of the issue. Parts distribution disconnect.

EPS steering warning light activated. My VIN is not subject to NHTSA recall 23V-352, but that recall applies to Jeep Grand Cherokees built between 1/27/21 and 4/4/23, and mine was built 9/2021, so I'm not sure why it doesn't show a recall for my VIN.. This warning light seems related to that recall, and there might be many owners not being subject to the recall that should be.

Steering assist stopped working and EPS fault warning light, front crash collision detection fault, and front crash collision detect turned off, and traction control indicators appeared. After 3 cycles of the ignition and driving for 10 minutes to a safe location the warning lights went off and steering assist was restored.

The contact owns a 2021 Jeep Grand Cherokee. The contact stated that after accelerating from a stop light and driving approximately 45 MPH, the wheels locked up causing the vehicle to abruptly stop, and the vehicle stalled. After restarting the vehicle, the failure immediately reoccurred. The vehicle was later towed to the local dealer however, the cause of the failure was not yet determined. The manufacturer was notified of the failure. The failure mileage was 11,000.

Chrysler (corporate = Stellantis) is refusing to accept manufacturing responsibility for the extensive damage to my 2021 Jeep Grand Cherokee L (16,000 miles – with completely timely and up-to-date maintenance) when the steering components literally FELL APART while navigating out of my paved driveway at under 5mph with NO collision, provocation or explanation on September 2, 2023, rendering the vehicle undriveable. There was an ‘unofficial’ recall on the components. It should still be under warranty but, although none of the automotive professionals can come up with a reason why this happened, Stellantis Corporation is refusing to take any responsibility (or even communicate with anyone – other than to send generic emails saying ‘no’, with no viable explanation). NOTE: This vehicle was purchased new from Stateline Jeep/Chrysler in Fort Mills, SC. RECALL: [XXX] Many thousands of $$ in repair costs (IF, in fact, it can even be repaired – as the required parts have been on national backorder for all of these months.) and many thousands of $$ in rental car costs (vehicle has been at the dealership for 3+ months). All details, reports and pictures have been carefully documented by me. If this had happened on the major/busy road that I was about to drive on and/or ultimately the highway where we were headed instead of in my driveway, the results would 100% have been catastrophic for me/passenger and very probably other victims on the road. NOTE: I have pictures and other important documentation - this website won't let me upload. Please give me an email address to send them to. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2021 Jeep Grand Cherokee. The contact stated while driving at an undisclosed speed, the air bag warning light illuminated. The vehicle was taken to the dealer, however, the vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The contact was informed that there were no records indicating previous repairs performed by the dealer. The contact stated that in 2023 the failure had occurred, and the repair was covered under an undisclosed recall repair. The contact was informed that there were no records indicating any previous repairs performed by the dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 27,914.

The contact called on behalf of her mother who owns a 2021 Jeep Grand Cherokee. The contact stated while her mother was driving at an undisclosed speed, she lost consciousness, and the vehicle veered off the road. The vehicle hit the fence, then crashed into a tree, and the tree fell on the vehicle. The air bags failed to deploy. The contact's mother was assisted out of the vehicle by emergency services and was transported to the hospital, where she was informed that she had sustained bruised ribs, split bottom lip, bruised left upper arm, pain on the left side of the body, and bruises on the area of the chest under which the pacemaker was placed as the chest hit the steering wheel. The contact's mother was currently receiving physical therapy. A police report was filed. The vehicle was towed to a Road Side Assistance Services location. The dealer was notified of the failure, but no assistance was provided. The manufacturer was notified of the failure and informed the contact that a Jeep field inspector would perform the inspection of the vehicle and would copy information from the EDR, which could be shared with NHTSA upon request. The contact related the failure to NHTSA Campaign Number: 21V873000 (Air Bags). The vehicle was not diagnosed nor repaired. The failure mileage was unknown.

While driving 70mph on highway, all lights on dash illuminated, lane assist malfunctioned, wipers went on, blinkers stopped working, vehicle lost speed quickly. Was able to move it off the road, but stopped running before being completely on shoulder. Vehicle would not turn on again in any capacity and hazard warning lights would not function. Needed to have vehicle towed, awaiting final report on issues. No warning was given before this malfunction occured.

I have under 13,000 miles on my car. When i had barely 11k miles, my whole computer system and power steering system shut down 8 hours from my home while on a road trip with my three children and our dog. It left me in the middle of busy traffic and easily a target for oncoming traffic and was very dangerous. The steering g could barely be turned at all. We had this fixed and it’s happened again. I just returned from a trip. I was on my way to school and got stuck in rush hour traffic with my child in the car. The power steering and computer system locked up again and no air would work in the vehicle and the heat index is 115 today! I cannot trust this car and there are numerous lawsuits and complaints regarding this same issue! We could easily wreck and it would be life altering. The current situation is not showing up in my app so I only have the one incident. I’ve never felt so vulnerable. And Jeep is no help.

One day I smelled something burning after driving. I didn't see anything the first time but i kept smelling the burning smell and noticed a few days later oil dripping from underneath the car. Oil made its way ALL under the car, it traveled on various parts and created an oil coating. I made an appt to the Jeep dealership (Keffer jeep in Charlotte, NC) and they said the oil cooler failed. There were no obvious signs other than a slow leak from under the car, no warning lights, no change in performance. However had I not noticed coolant could have mixe in with oil and ruined the engine. Less than 32,000 miles on the car when it occured.

Two days in a row - the jeep didn't start in the morning. After I started it with a starter. The first day, the buttons on the steering wheel and the safety system control stopped working. Incorrectly shows the fuel level. The second day when the car started with the help of a starter, the dashboard stopped working (completely went out). The battery was checked - it is 100% working The dashboard didn't work during the day. Everything worked in the evening. The engine speed does not rise above 3000 revolutions per minute. Now it doesn't show the fuel level in the tank correctly. Very often, security systems such as lane control and proximity to another car fail

My heat and air and defrost comes on and off when it is raining my defrost do not work that is a safety hazard if I Can not defrost my window when it rain and snow nothing works in my truck it works when it wants to . This should be a recall this was a brand new when I brought it should not be having these problems already at theses miles , also my locks don’t want to lock my driver door I have to push it lock.

While driving at highway speed the motor shut down without any warning. I was in the center lane of traffic and had no acceleration, no power steering, nothing the vehicle went dead in highway traffic at highway speeds. I had to coast and get over several lanes and on to the shoulder. Vehicle came to a stop on a narrow shoulder with speeding vehicles and 18 wheelers whizzing by. I had to cal 911 and get police to help so I wouldn't get rear ended. Had to wait on shoulder for an hour to get a tow to safety. The vehicle never restarted, and the transmission was locked in park. The vehicle is now at the jeep dealership to see what happened. I just read on line that Jeep Grand Cherokees have this problem and Jeep is not doing anything to repair. Please advise me on how to proceed with this. I have been driving for 50 years, and today was the scariest day of my life I thought we were going to die in a pile up. Doug savage

UNKNOWN, reared ended an 18 wheeler and the findings do not show that forward collision or steering operated to prevent the accident.

Crossing 4 way intersection with no cars or animals in site and while accelerating at about 40 mph vehicle came to a shuddering halt in the middle of the road for no reason. My husband and I were both thrown forward whipping our necks back and forth and my collar bone taking a direct hit with the seat belt. There were no sounds to warn us, no lights came on it just slammed its own brakes for no reason. My dealership brought me a loaner and vehicle was towed to them where they are working on getting the issue solved, but I am going to be terrified this will happen again and rightly so.

Not the first time but while I am driving the car steering will lock and I can no longer move it. The latest was when I went to see fireworks with my kids and while on the way there I was going to turn and while turning the steering locked and I couldn’t turn anymore so I had to break before I hit a pole but another car almost crashed into me, honked at me, and flicked me off. On the way home I was driving straight and Had to turn but couldn’t because the steering wheel locked and I almost drove into a canal. This is a safety issue that concerns me and I am scared for my life and my kids life and at this point I’m scared to drive because I don’t know when it will lock. I’ve taken it to jeep many times with no solution.

3 months ago, I was getting my all-season tires installed in lieu of my winter ones. They told me that the lug nuts on all four of my wheels were swollen and I needed to get a replacement as they could not use them. It was my first time hearing this terminology. I asked for clarification and was told that due to severe rust they cannot be used. 15 days ago, i heard some squeaking coming from the tires. I took it to the mechanic and was told that I have to replace the rear wheel pads. I took it yesterday to have them replaced and when they took off the tires, they called me in to witness that the rear disk brake rotors are totally rusted from the inside out, were badly deteriorated, and some pieces were falling off. They checked the front wheels as well, and they had the same issue as well. An issue such as this could lead to severe consequences and could potentially be life threating. I ended up replacing Front and Rear Disk Brake Rotors and Pads, and

On May 4, 2023, immediately upon starting the car, warning lights were illuminated: Blind Spot Alert Unavailable - Service Required; Stop/Start Unavailable Service Stop/Start System; Service Electronic Stability Control; Oil Change Required; Service Power Steering; Check Engine Light. Vehicle had no power steering. It was taken to the dealership several hours later, and at that time no warning lights came on and the car had power steering. Dealership indicated that there was nothing wrong with the vehicle. On July 1, while driving 75 mph on I-95 in New Hampshire, while on a road trip from NY to Maine, multiple warning lights illuminated and vehicle immediately lost power steering. I was barely able to get it to the shoulder. Not one Jeep dealership in the area was available to see the car. A local mechanic was able to hook it up and determined that the car lost connectivity. He agreed to keep the car while we continued on our trip with a rental car we found and contacted our Jeep dealer. Two days later, while waiting for our Jeep dealership to tow it home, we learned that the vehicle was completely dead and won't even accept a charge to the battery. Chrysler Customer Service was called and a case was opened on July 3rd. Upon calling back on July 5th, I learned that they "closed" the case. No one could explain to me why and I asked for it to be reopened. Called back on July 11th and spoke with a different representative who indicated the case was "closed" and there was no indication of my call from July 5th. Reiterated and clarified all information and now await a call from a Specialist. The car is still not in NY and is still at the mechanic in NH waiting to be picked up by Jeep to be inspected and fixed. My safety and that of my family, and those in the cars around me, were put at risk as a result of this incident as I lost the ability to steer the vehicle while traveling at 75 mph.

Electric start is cranking but engine takes up to 10 seconds or longer to turn over. This happens from cold start and even the stop start when in drive at a stop sign or stop light. It is either an issue with fuel injection/fuel pump or something else as it is not a battery issue just replaced them to be sure or a starter issue.

Leather Instrument Panel (IP) Cover Delaminating. Older models appear to have a service notice but the newer models do not.

The contact owns a 2021 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 23V413000 (Suspension) however, the part to do the recall repair were unavailable. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer had been notified of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. Parts distribution disconnect.

Manufacturer has not timely provided repair for tail light recall NHTSA incident number 22V-544 (Jeep Recall Z50).

While driving on a major interstate going 75mph lost power steering suddenly and was unable to control the vehicle. Air alert went off stating they were not functioning. Adaptive cruise control stopped working, lane departure stopped working. Every single alert that could be alerting was going off simultaneously. Seat belts were fastened, however seat belt alarm continued going off. Very scary and unsafe situation on major highway with 2 children in my car.

Driving through my subdivision, no other cars in sight, no animals, no people, nothing in front of me and the automatic emergency braking mechanism engaged and brought my car to a sudden stop.The brakes engaged on their own, tires squeeled and my body jolted, almost hitting my head on steering wheel. Automatic brake sensors have activated before for no reason as no objects were in sight, but never has the vehicle actually stopped on its own. Luckily I was in my subdivision with no one behind me otherwise someone could have rear ended me and an accident would have occurred with injuries

On May 12, 2023 when driving through Albuquerque, NM on I-40 our panoramic sunroof exploded. As best we could tell, nothing hit it and there we no pressures changes as we were on the west side of Albuquerque headed west. Fortunately we did not have it open so no glass got in the car. We called our insurance after we stopped to buy plastic bags and tape to cover the damaged sunroof. Once we got to our destination we called the local dealership and they said they couldn't get us in for 2 weeks. It would have been nice if they said we'll get you worked in to at least cover it to keep rain from getting in. It's now been over a week and the glass is still back ordered and we have not ETA on getting it in. Frustrating that Jeep isn't able to quickly repair what I would call a safety item.

The contact owns a 2021 Jeep Grand Cherokee. The contact stated while parking the vehicle in a parking lot, it accelerated independently causing the vehicle to jump the curb and crash into a pole. The contact stated he had the brake pedal to the floorboard but failed to stop the vehicle. No air bags deployed. The contact stated no one was injured nor sought medical attention. A police report was filed. The vehicle was not drivable. The contact towed the vehicle to an auto collision center. The contact called the local dealer and made them aware of the failure. The vehicle was not diagnosed or repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 15,000. The VIN was not available. The contact stated that the problem might be with the transmission.

I was sitting in school pick up line with the Jeep off. I started it and everything was normal, until I pulled into the road. The power steering went out and the light on dash said lane management not working needs service. The light for the adaptive lane cruise control came on. I was driving and when I was trying to turn I would have to turn the wheel almost 360°! There was no issues or warnings lights prior to this happening. I called dealer and they got me in the next day. They say it needed a update but it's scary if this just happens without warning, especially if you are on the road.

On [XXX] we pulled car into garage between 1:30 AM 2:00 AM, car caught on fire and burnt entire house down. Chrysler is aware, and 3 fire inspectors said it caught on fire, in the battery compartment. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

MY BRAKE ROTORS ARE WARPED,AND THIS CAUSES EXCESSIVE WEAR ON PADS. THERE HAS BEEN A RUBBING NOICE FOR SOME TIME, I ASKED IF IT COULD BE ASSOCIATED WITH THE AUTO BRAKE FOR BACKING UP, THEY SAID NO, HOWEVER THERE IS A PROBLEM AND IT COULD RESULT IN AN INJURY OR DEATH IF IGNORED. JEEP REFUSES TO FIX THIER PROBLEMS THROUGH REASEARCH I HJAVE FOUND A LOT OF 2021 JEEP GRAND CHEROKEE WITH BREAK PROBLEMS LIKE MINE AND IT STARTS IN THE REAR BRAKES SO NOTED IF IGNORED THROUGH THIS AGENCY, I WILL TRACK NATION WIDE ACCIDENTS AND DEATHS .

I was driving down the highway and all of the sudden and with zero warning the engine cut off but the effect it had on the car was very severe engine braking as it automatically downshifted very aggressively which caused me to go from about 80mph to a stop VERY quickly. The dash looked as if I simply had the car switched to on without starting the engine. There were no warning lights lit. Shifting into park and turning the car completely off and back on allowed it to start again with no further symptoms.

Traveling in my Jeep Grand Cherokee L 2021 with family from the Dallas-Fort Worth area to San Marcos along 130 outside of Austin and fuel pump went out (this was recently diagnosed via phone by a Jeep mechanic at Covert Jeep in Austin 4/3/23) causing engine to fail at 85 miles an hour with no warning. Forcing me to navigate through traffic and attempt to get to the shoulder with cars, trucks, and 18 wheelers traveling upwards of 85 miles an hour. Also, was told the fuel pump for my vehicle was on back order with about 150 people waiting for this part (leading me to think a recall should be issued to have this part looked at). Secondly, as I was waiting the woman in front of me asked if it was my fuel pump and that her went out on the Jeep of the same body style. I replied I wasn't sure, because at the time I wasn't sure (Friday 3/31/23).

Check engine light comes on vehicle shuts down has occurred 2xs now with in 25, ooo miles!

The vehicle turned off once while driving and the check transmission light comes on periodically. l took it in for service, however, the dealer was not able to find the problem. Since leaving the repair shop the check transmission indicator comes on while driving and turning.

The rear rotors and pads became so pitted and damaged so quickly that the brakes shake like a mad man and it seems to be extremely common in the newer jeeps. A remedy or recall for inferior materials used in the pads or rotors may be needed. I know it’s about 30% braking in the rear so in theory those pads/rotors should certainly last far longer.

While driving a short distance from home, the power steering in the vehicle went out. Unable to straighten the vehicle out, the car jumped onto a sidewalk, knocked over a light pole and drove through someones yard until the power steering kicked back in and allowed the vehicle to return to the road. Had there been someone walking on the sidewalk, or someone in the front yard of the home, it could have caused a death. Since the accident, the car has been in the body shop awaiting repairs. There were no codes present when doing diagnostics.

The front A-pillars (on both sides of the windshield) are too wide, and block critical visibility needed while driving, especially at crosswalks with pedestrians. In addition, from the driver's seat, the passenger's outside mirror, doesn't allow for any visibility between the pilar frame and the mirror, thus further widening the blind spot on the right side making it difficult to see pedestrians in crosswalks.

I am writing to file a complaint regarding the long start or failure to start issue with my 2021 Jeep Grand Cherokee Laredo. This problem began occurring at around 17,000 miles of use and has happened sporadically but with increasing frequency ever since. When I push the Start button, the vehicle may crank continuously until it times out or sputters to life right at the end of the timeout. This problem can be demonstrated repeatedly by parking the vehicle out in the sun for a few hours and then attempting to start it. I am concerned about the safety risks that this issue presents. The failure to start or long start could put me and others in danger if the vehicle stalls while driving or if I am unable to start it in an emergency situation. I have taken my vehicle to a Jeep dealer, and they have confirmed that they have experienced the same problem. However, the vehicle does not generate any warning lights or codes when it happens. Based on my research, I have found that several other owners of 2021 Jeep Grand Cherokees have reported similar issues, some of which started at the same mileage as mine. I believe that the problem is caused by a faulty valve in the fuel pump assembly that fails to retain pressure after the car sits for a while. I strongly urge you to investigate this issue further and consider issuing a recall for affected vehicles. It is my belief that Jeep/Chrysler/Stellantis has a chronic problem on their hands that may warrant a recall and replacement of fuel pumps across a specific range of Grand Cherokees. Thank you for your attention to this matter.

The contact owns a 2021 Jeep Grand Cherokee. The contact stated that while her daughter was driving approximately 25–30 MPH, the power steering became inoperable. The contact stated that the Lane Keep Assist warning light was illuminated. The vehicle was taken to the local dealer, where it was diagnosed that the steering column needed to be replaced. While driving 45–50 MPH, the power steering became inoperable, and the vehicle shut down. Several unknown warning lights were illuminated. The vehicle was towed to the local dealer but was not diagnosed or repaired. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 12,000.

In January all lights loss of the power steering assist, traction control, lane assist, emergency brake, backup assist, airbags, etc. illuminated while driving. Made it home car failed to start next day, had to have it towed. Dealership replaced battery (car only 1 year old). 4 weeks later driving on highway doing 70 with whole family in car same thing occurs. Got off highway and parked. Total loss of power steering at this point and car undeliverable. Had to get it towed again. Dealership now says need to replace both batteries. This seems to be a HUGE safety issue. Multiple complaints online of the same thing occurring.

Steering wheel airbag cover cracked without pressing on the horn or any force. The lift gate will go up halfway and instantly come back down without pressing the button to make it come back down. And, the front passenger tie rod has been replaced twice in 18 months.

Turning the car on, there was a failure of our power steering and the steering wheel was not functional. Check engine light and power steering error lights came on. After turning car on and off, we were able to drive (check engine light remained on) to a dealership. They performed a software update that Chrysler released in Oct 2022. This is the second time this has happened to us (first in April 2022, car had to be towed), there are forums of similar issues for this model. Dealer was able to pull the codes and said they have seen other similar instances of this issue. "We cannot guarantee this won't happen again" it was physically inspected and did not see any obvious issues. This is absolutely a safety issue and should result in a recall in my opinion if it is a known issue that is a safety hazard.

On Feb 14th 2023 I hit a deer. Got out of my jeep to check damage. Had a broken headlamp overall seemed OK & repairable. Got back in the jeep & continued driving. When I got home & parked in my garage I noticed an odd smell. Looked at the jeep noticed a small fire. Backed the jeep out of the garage & called the fire department. By the time the fire department arrived the entire front of the jeep was on fire. My jeep ended up being a total loss. What is going on with the lights that they would catch fire?

Hi, I wish to submit a compliant as Jeep have still not issued a remedy for my 2021 vehicle. This is a new expensive vehicle that I'm unfortable driving my young children in so I'm suprised and dissapointed it is taking Jeep so long to resolve.

Car has had erratic electric steering at low speed when making turns. Weird noise from electric steering system. We drove 6 miles to a local park. Walked the trails then got back into this car. Started up. Warnings came up on screen. 1 Service Stability system, 2 service blind spot monitor system, 3 rear collision avoidance unavailable, 4 Blind spot monitoring system became inoperative. 5. Electric steering became extremely difficult to operate. We restarted car 2 times and all the above warnings came on each time. As it was Saturday Evening, we limped car home. Parked in Garage and I started it 2 hours later with all the above warnings. Left overnight and started Sunday afternoon 2/11/23, no warnings. Drove car to selling dealership, parked in line for repairs and it is still there. Dealership has finally gotten in an entire electric steering assembly, as this was the stored codes from 2/10/23, and they are supposed to be installing it tomorrow 2/24/2023. Failure of an electric steering unit on a car that has no physical connection between the steering wheel and the front tires is a chilling event that needs tobe investigated. Thankfully I did not wreck the car, but I parked it because of the malfunction, and on hindsight, I should have had it hauled to the Dealership instead of driving it there.

1) Back up camera goes blank periodically. A few times the monitor would not come on at all. Frightening when I am using it for directions. 2) Service System 4WD light has come on. Jeep dealer said it is a Disconnect Acetutor (?). I have appt to repair but am concerned it might not be safe to drive. 3) Cannot figure out how to get high beams to automatically turn off when oncoming vehicle is approaching.

The contact owns a 2021 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 22V544000 (Exterior Lighting) however, the part to do the recall repair was not yet available. The local dealer and other unknown dealers were contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

Battery has died three times within 1.5 years…