2021 Jeep Grand Cherokee Visibility & Wipers Problems

The contact owns a 2021 Jeep Grand Cherokee. The contact stated while driving at an undisclosed speed, the sunroof glass fractured without impact. The contact stated that the sound was like a gun shot. In addition, the contact stated that the glass pieces entered the interior of the vehicle. The contact stated that a piece of the fractured glass was lodged in her right eye. The contact stated that the failure occurred while on vacation and traveling out of state. The vehicle was taken to the dealer; however, the contact was informed that the repair was not covered under warranty. The vehicle was being repaired. The manufacturer was made aware of the failure and agreed to assist with a nominal part of the cost of the repair. The failure mileage was approximately 63,500.

Rear windshield randomly exploded. Defroster was NOT on, no rapid change in temps, nothing on the road, nor people around. I’d been driving 2-3 hours already on this morning it occurred. Temps were around 30-40f

The front A-pillars (on both sides of the windshield) are too wide, and block critical visibility needed while driving, especially at crosswalks with pedestrians. In addition, from the driver's seat, the passenger's outside mirror, doesn't allow for any visibility between the pilar frame and the mirror, thus further widening the blind spot on the right side making it difficult to see pedestrians in crosswalks.

The contact and wife own a 2021 Jeep Grand Cherokee. While at work, the contact's wife discovered that a vertical crack had formed on the bottom passenger’s side windshield without incident. The contact stated that the crack obstructed his and his wife's vision while driving. The contact's wife called an independent mechanic and a dealer and both informed her that they could not replace or program the windshield. She was then referred to another independent mechanic through the insurance provider who informed her that they could program the windshield; however, the replacement windshield for her model vehicle had not yet been released. The manufacturer was not notified of the failure. The failure mileage was approximately 2,000.

The contact owns a 2021 Jeep Grand Cherokee. The contact stated while driving 35 mph, the sunroof glass exploded without warning. The contact pulled over and inspected the sunroof for a possible impact point however, there was none. The vehicle was not diagnosed nor repaired. There were no injuries. An appointment was scheduled to replace the sunroof at the local dealer. The manufacturer was not notified of the failure. The failure mileage was approximately 3,000.