2011 Jeep Liberty Complaint Log

TL - THE CONTACT OWNS A 2011 JEEP LIBERTY. THE CONTACT STATED THAT ANTI-FREEZE WAS LEAKING ON THE PASSENGER SIDE FLOOR BOARD. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE TECHNICIAN DIAGNOSED THAT THE HEATER COIL WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS REPAIRED. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 42,000 AND THE CURRENT MILEAGE AS 64,000. RK

WHEN ADDING FUEL TO VEHICLE FUEL WILL GUSH OUT FROM FILL HOSE CONNECTION AFTER FUEL DISPENSING NOZZLE SHUTS OFF. *TR

TL* THE CONTACT OWNS A 2011 JEEP LIBERTY. THE CONTACT STATED THAT COOLANT WAS LEAKING ONTO THE DRIVER'S SIDE FLOORBOARD AREA. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT THE HEATER CORE WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 52,000 AND THE CURRENT MILEAGE WAS 52,600. *TR

TL* THE CONTACT OWNS A 2011 JEEP LIBERTY 4X4. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 48 MPH HE ENCOUNTERED A LARGE PUDDLE OF WATER. THE BRAKE PEDAL WAS DEPRESSED AND IMMEDIATELY THE VEHICLE SPUN OUT OF CONTROL CAUSING THE CONTACT TO CRASH INTO A NEARBY WALL. THE DRIVER SUSTAINED BRUISES TO THE LEFT LEG. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO A TOWING FACILITY UNTIL FURTHER INVESTIGATION. THE VEHICLE HAD NOT BEEN REPAIRED OR DIAGNOSED. THE MANUFACTURER WAS NOTIFIED OF THE DEFECT. THE APPROXIMATE FAILURE MILEAGE WAS 38,000.

TL* THE CONTACT OWNS A 2011 JEEP LIBERTY SPORT. THE CONTACT STATED THAT THE VEHICLE EMITTED A COOLANT ODOR AND WAS TAKEN TO A MIDAS SPECIALIST FOR INSPECTION. THE FAILURE WAS LOCATED AT THE HEATER CORE FAILED AND CAUSED THE COOLANT TO LEAK. THE HEATER CORE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 52,000 AND THE CURRENT MILEAGE WAS 54,000.

EVERY TIME I FILL MY CAR UP, UNLESS I FILL IT VERY SLOWLY AND LISTEN CAREFULLY, GAS WILL GUSH OUT AS THE TANK GETS FULL, EVEN AFTER I HAVE STOPPED PUMPING. IT GETS EVERYWHERE AND MAKES A MESS. THIS SEEMS VERY DANGEROUS.

TL* THE CONTACT OWNS A 2011 JEEP LIBERTY. THE CONTACT STATED THAT THE AIR BAG WARNING LIGHT ILLUMINATED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 57,000.

BROUGHT TO DEALER FOR THE SAME NOISES I'VE BEEN COMPLAINING ABOUT FOR THE PAST 9 MONTHS. THE OLD TIRES WERE BALANCED AND ROTATED PRIOR TO THE SECOND (NOISE/SUSPENSION) COMPLAINT TO THE DEALER 5/10/12. IMMEDIATELY PRIOR TO THIS JAN 2013 APPOINTMENT I REPLACED SCALLOPED TIRES WITH 4 BRAND NEW TIRES, BALANCED AND I PAID FOR THE ALIGNMENT. I STILL GET HELICOPTER SOUNDING NOISE AT HIGH SPEED AND ASKED THAT THE SUSPENSION WHICH WAS VERIFIED AS NOT THE PROBLEM BACK IN MAY 2012 BE CHECKED AGAIN. A TECHNICIAN WENT FOR A DRIVE WITH ME AND HEARD IT. THE DEALERSHIP SAID THAT TWO TIRES WERE UNBALANCED. BACK WHERE I BOUGHT THE TIRES, I HAD THEM RE-DO THE BALANCE AND ALIGN. STILL NOT HAPPY WITH THE SAME NOISE. I AGAIN BROUGHT THE CAR BACK TO THE DEALER MAR 2013 AND I TOLD THEM TO SEND A REPO TRUCK TO MY HOUSE IF THE NOISE IS NOT FOUND. I KNEW I WAS GOING TO PAY FOR BALANCE/ALIGN ONLY THIS TIME THE TECH FINALLY SAYS THAT MULTIPLE PARTS HAVE BEEN REPLACED ON THE SAME MODEL FOR THE SAME NOISE AND NOTHING GETS RID OF IT, THE NOISE WAS DESCRIBED TO ME AS A "COMMON LIBERTY SOUND" AND THAT IT COMES FROM THE POWER-TRAIN WITH NO REMEDY. EVERY TIME I GO IN FOR AN ANSWER, I'M OFFERED SOME OTHER SERVICE WHICH "MAY" BE NEEDED. THIS TIME IT WAS REAR BRAKE PADS AND ROTORS. NOT THE CAUSE OF THE THUMPING HELO-PAD NOISE, DECLINE. *TR

TL* THE CONTACT OWNS A 2011 JEEP LIBERTY. THE CONTACT STATED THAT THE REAR DRIVER'S SIDE SEAT BELT SEIZED AND HE WAS UNABLE TO DISENGAGE THE SEAT BELT. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING OR REPAIRS. THE APPROXIMATE FAILURE MILEAGE WAS 51,559.

AFTER SITTING AT A RED LIGHT, I ATTEMPTED TO PULL OFF FROM THE STOP, THE ABS LIGHT AND THE TRACTION CONTROL LIGHT CAME ON AND THE REAR BRAKES LOCKED UP. I WAS A MILE FROM HOME, I PUT THE VEHICLE IN FOUR WHEEL DRIVE IN ORDER TO GET IT TO MOVE. I DROVE ONE MILE TO MY HOME AND PARKED, I COULD SMELL THE BRAKES. I LET THE VEHICLE SIT FOR APPROXIMATELY ONE HOUR, TRIED TO DRIVE IT AND IT OPERATED AS IF NOTHING HAD HAPPENED. I DROVE THE VEHICLE AGAIN THE NEXT DAY WITH NO PROBLEMS. *TR

I WAS DRIVING ABOUT 40 MPH. THERE WAS A RED LIGHT AND SOME PRECEDING CARS WERE STOPPED AND OTHERS WERE SLOWING DOWN. THE BRAKES FAILED TO RESPOND EVEN AFTER STOMPING ON IT A OF COUPLE TIMES. THE BRAKES ONLY DEPRESSED DOWN A LITTLE BIT BUT NOT FULLY (SEEMED LIKE DEPRESSING BRAKE PEDAL WHEN IGNITION IS TURNED OFF). THE VEHICLE SLOWED DOWN TO ABOUT 30 MPH, BUT DID NOT COME TO A COMPLETE STOP AND CRASHED INTO THE REAR END OF VEHICLE IN FRONT. AIRBAG DEPLOYED AND CAUSED MINOR CUTS AND BRUISES TO THE FACE. *TR

TL* THE CONTACT OWNS A 2011 JEEP LIBERTY 4X4. THE CONTACT STATED THAT THE ENGINE WARNING INDICATOR ILLUMINATED CONTINUOUSLY. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER FOR DIAGNOSIS. THE TECHNICIAN WAS UNABLE TO DIAGNOSE THE PROBLEM. THE MANUFACTURER WAS NOT NOTIFIED OF THE DEFECT. THE FAILURE MILEAGE AND VIN WERE UNAVAILABLE. KMJ

THIS HAS HAPPENED MULTIPLE TIMES SINCE I BOUGHT THE CAR. I HAVE TAKEN TO DEALER MULTIPLE TIME ADVISED COMPUTER SAYS OK AND THEY CANT FIND A PROBLEM. FIRST, TIME HAPPENED AS PULLING OUT INTO TRAFFIC CROSSING 6 LANES AND ENGINE POWER DIED..FOOT STILL ON ACCELERATOR AND ENGINE AND POWER ON BUT RPM DROP TO 0 AND CAR WONT MOVE..LARGE 18 WHEEL SEMI SLAMMED ON BRAKES AS I SAT HELPLESS IN THE MIDDLE OF LANES UNABLE TO MOVE AND CAME TO A STOP 2 INCHES FROM MY DOOR. AFTER REAPPLYING FOOT TO ACCELERATOR CAR MOVED AND I DROVE STRAIGHT TO DEALER ADVISED EVERYTHING FINE AND NOTHING THEY COULD DO.....INCIDENTS SOMETIMES ONLY HAPPEN ONCE EVERY 3-6 WEEKS.AFTER A FEW MORE INCIDENTS OF SAME PROBLEM TOOK TO DEALER ADVISED SAME UNABLE TO FIND PROBLEM..LAST TIME THEY SAID THEY CHANGED A FEW COMPUTER CHIPS...FOR ABOUT 6 WEEKS THOUGHT AND PRAYED PROBLEM FIXED...HOWEVER, THIS PAST WEEK ON WAY TO WORK SITTING AT IDLE IN DOUBLE TURN LANE IN ONE OF BUSIEST/LARGEST INTERSECTIONS THE ARROW LIGHT TURNED GREEN I STARTED TO ACCELERATE AND RPM DROPPED AND CAR WOULDN'T MOVE..I PUSHED FOOT ALL THE WAY TO GROUND MULTIPLE TIMES AND CAR WOULD NOT RESPOND. HOWEVER, POWER AND ENGINE ON. THIS TIME I WAS DESPERATE AS CARS WERE HONKING AT ME AND RACING AROUND ME ALMOST HITTING ME. I EVEN TRIED TO PUT CAR IN PARK AND HIT ACCELERATOR AND NO RPM ENGINE RESPONSE...TRYING NOT TO PANIC, I DECIDED TO RISK SHUTTING CAR OFF. I TURNED KEY AND SHUT OFF ENGINE AND TURNED KEY AND RESTARTED ENGINE PUT IN DRIVE AND CAR WENT BACK TO NORMAL..WITH WORK I CANNOT AFFORD TO KEEP SITTING AT A DEALER WITH A CAR ONLY 1 YEAR OLD. TRY DEALER AGAIN. 1 OTHER EPISODE WHEN SOMEONE IN CAR WITH ME AS I ACCELERATED CAR SPUTTERED AND CLUNKED AND I HAD TO RELEASE AND APPLY TO ACCELERATOR AND THEN WENT TO NORMAL..I AM ONLY BLESSED WITH AN ANGEL THAT THIS CAR HAS NOT YET KILLED ME OR SOMEONE ELSE.

AFTER STOPPING OR SLOWING DOWN THE VEHICLE HAS TENDED TO STALL OR ALMOST STALL. THIS HAS NOW OCCURRED 4 TIMES, OR WHICH TWO OF THESE WERE WHEN TURNING THROUGH AN INTERSECTION WHICH COULD HAVE CAUSED AN ACCIDENT. IN ALL CASES FUEL TANKS WERE GREATER THAN 1/4 FULL. *TR

WHEN FILLING THE GAS TANK, GASOLINE OVERFLOWS AND SPILLS OUT OF THE VEHICLE. THIS HAPPENS EVERY TIME I FILL UP! IT'S A VERY DANGEROUS SITUATION AND NOT VERY GOOD FOR THE ENVIRONMENT! *TR

NO MATTER WHAT SPEED (40-75MPH), WHEN VEHICLE IS IN 4TH GEAR, THE POWER TRAIN SHUTTERS. DEALER ACKNOWLEDGES SOMETHING IS WRONG BUT DOESN'T KNOW WHAT TO CHANGE...THEY ARE NOW TALKING TO ME LIKE ITS ROAD NOISE...WHICH IS COMPLETELY WRONG. IF DRIVING IT AND IT IS SHUTTERS YOU CAN SHIFT INTO NEUTRAL AND IT GOES AWAY....ITS A DEFINITE PROBLEM WITH THE TRANSMISSION/DRIVE TRAIN. *TR

BLOWER MOTOR FAILED MAY 2012. THE CAR WAS SO NEW THAT THE DEALERSHIP HAD TO ORDER THE PART. IT WAS REPLACED AND THE HEAT WORKS BUT THERE ARE A COUPLE WEIRD NOISES. ONE, IT SOUNDS LIKE IT IS TAXING MY ALTERNATOR LIKE YOU WOULD NORMALLY HEAR IF THERE WAS AN AMPLIFIER INSTALLED IN THE CAR. AND TWO, ON THE DASH/FEET LOW SETTING IT SOUNDS LIKE THERE IS PAPER BLOWING IN THE WIND AND HEAT DOES NOT ACTUALLY COME OUT ON THE DRIVER SIDE FEET UNTIL THE CAR IS COMPLETELY WARMED UP. THE DEALERSHIP KINDLY REPLACED A DOOR RUN CHANNEL, NO CHARGE, WHICH ELIMINATED SOME NOISE AND A SLIGHT DRAFT COMING FROM THE DOOR. THE REST OF THE OVERALL NOISE WAS YET TO BE DETERMINED AT THIS POINT. *TR

TL* THE CONTACT OWNS A 2011 JEEP LIBERTY. THE CONTACT STATED THAT THE HORN WOULD SOUND WITHOUT WARNING WHETHER THE VEHICLE WAS BEING DRIVEN OR TURNED OFF AND PARKED. THE HORN WOULD ALSO FAIL INTERMITTENTLY AND WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER FIVE TIMES, BUT THE FAILURE HAD NOT BEEN RESOLVED. THE MANUFACTURER HAD THEIR ENGINEER'S INSPECT THE VEHICLE AND THEY WERE UNABLE TO FIND WHAT WAS CAUSING THE FAILURE. THE FAILURE MILEAGE WAS 13,000 AND THE CURRENT MILEAGE WAS 15,000. UPDATED 04/19/12*LJ THE CONSUMER STATED THE HORN AND THE ALARM WERE NOT WORKING PROPERLY. THE VEHICLE HAS BEEN TO THE DEALER FIVE TIMES, WITH NO FIX. UPDATED 04/27/12

TL* THE CONTACT OWNS A 2011 JEEP LIBERTY. WHENEVER THE HORN WAS ENGAGED, THERE WAS A DELAYED RESPONSE. THE HORN PAD, LOCATED IN THE CENTER OF THE STEERING WHEEL, REQUIRED REPEATED ATTEMPTS IN ORDER TO ACTIVATE BECAUSE IT DID NOT ALLOW THE DRIVER TO PRESS ANYWHERE TO SOUND THE HORN. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 5.

TL* THE CONTACT OWNS A 2011 JEEP LIBERTY. THE CONTACT STATED THAT THE ACCELERATOR PEDAL WOULD BECOME STUCK AND UNRESPONSIVE, CAUSING THE VEHICLE TO ACCELERATE INDEPENDENTLY. THE VEHICLE WAS TAKEN TO THE DEALER AT LEAST FIVE TIMES WHERE THEY REPLACED THE THROTTLE BODY SENSOR BUT THE PROBLEM PERSISTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE WHO INFORMED THE CONTACT TO TAKE THE VEHICLE BACK TO THE DEALER FOR FURTHER REPAIRS. A CLAIM WAS ALSO FILED WITH THE MANUFACTURER. THE FAILURE MILEAGE WAS 4,622. UPDATED 11/14/11 *BF THE CONSUMER STATED WHEN THE FAILURE OCCURRED, THE ENGINE WOULD SURGE TO 2600 RPM'S AND CONTINUE UNTIL THE VEHICLE WAS SHUT OFF. THE ACCELERATOR PEDAL WAS INOPERABLE. THE CONSUMER HAD TO SLAM ON THE BRAKES AND PUT THE GEAR IN NEUTRAL. UPDATED 11/18/11 THE CONSUMER STATED THE VEHICLE WOULD NOT ACCELERATE OVER 40 MPH, AS THE ACCELERATOR PEDAL WAS COMPLETELY UNRESPONSIVE. ON A SEPARATE OCCASION, WHILE STOPPED AT A RED LIGHT, THE VEHICLE SUDDENLY LURCHED FORWARD THROUGH THE RED LIGHT INTO THE INTERSECTION. THE CONSUMER STOPPED THE VEHICLE FROM GOING ANY FURTHER BY SLAMMING ON THE BRAKES AND THROWING THE TRANSMISSION INTO NEUTRAL. THE THROTTLE POSITION SENSOR WAS REPLACED, AS WELL AS THE MAIN COMPUTER. HOWEVER, THE CONSUMER CONTINUED TO EXPERIENCE PROBLEMS. UPDATED 12/28/11

TL* THE CONTACT OWNS A 2011 JEEP LIBERTY. THE CONTACT STATED THAT HER DRIVERS SIDE SEAT BELT WAS TURNED AT ANGLE WHERE IT WAS PRESSING AGAINST HER SKIN AND LEAVING BRUISES. THE VEHICLE WAS TAKEN TO A DEALER WHO ADVISED HER THAT THEY WERE NOT GOING TO MODIFY THE VEHICLE. THE MANUFACTURER WAS CONTACTED AND OFFERED NO ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 1,800. UPDATED 11/16/11*LJ

MY SON WAS DRIVING MY JEEP LIBERTY AND LOST CONTROL OF THE JEEP BECAUSE THE FRONT RIGHT AXLE BROKE AND CAUSED HIM TO RUN INTO A WALL. HE HAS A LEG & BACK INJURY DUE TO THIS ACCIDENT. WE HAVE ONLY HAD THE CAR FOR 7 MONTHS WHEN THIS HAPPENED. *TR

WAS DRIVING 2011 JEEP LIBERTY SPORT PASSENGER SIDE CONTROL ARM /BALL JOINT BROKE CAUSING ACCIDENT PLEASE HELP. *TR

WINDOW NOT WORKING PROPERLY, CANNOT BE FIXED BY CHRYSLER? *TR

VEHICLE CAN SHIFT FROM DRIVE TO REVERSE AND DRIVE TO PARK WITH OUT PRESSING THE BRAKE PEDAL. *TT

THE REAR WINDOW OPENS UNEXPECTEDLY WHEN THE VEHICLE IS OFF AND UNLOCKED. THIS HAS OCCURRED NUMEROUS TIMES, AND IT MAY BE OCCURRING WHEN THE VEHICLE IS LOCKED, AS WELL, HOWEVER, THIS HAS NOT BEEN CONFIRMED. SINCE THE REAR WINDOW SOMETIMES OPENS DURING RAIN EVENTS, THE VEHICLES INTERIOR HAS A MUSTY, MOLDY ODOR AS A RESULT OF THE REAR WINDOW OPENING. *TR

WELL, UPON BUYING THE VEHICLE THE DEFECTS THAT CULMINATED ARE LEFT BLINKER HOUSING, HAD WATER CONDENSATION, COOLANT LEAKAGE ONTO ENGINE, WATER PUMP REPLACED, TENSIONER, LIFTER REPLACED, THESE AREAS I NOTICED A CHAIN LIKE RATTLE AND STILL TO THIS DAY WHEN VEHICLE IS COLD OR SOMETIMES STARTED UP, WILL MAKE A CHAIN LIKE RATTLE.REAR SHOCKS WERE LEAKING AND REPLACED. SOMETIMES ENGINE STALLS AT IDLE AT RED LIGHTS, BUT QUICKLY IDLES BEYOND 1000 RPMS, UPON ACCELERATION. EXHAUST PIPE READJUSTED, THIS WAS NOTICED BY MECHANIC. SEVERAL OTHER PROBLEMS ARE OCCURING, WHILE VEHICLE HAS BEEN TURNED OFF, MYSELF AND FAMILY NOTICES A SOUND COMING FROM THE DASH, AS IF C.D. IS SPINING IN DISC CHANGER WHILE VEHICLE TURNED OFF. ACTUATOR IS IN NEED OF REPLACING FOR A/C, NOISE IS NOTICED, WHEN EITHER A/C OR HEATER IS TURNED ON/OFF. *JS

TL* THE CONTACT OWNS A 2011 JEEP LIBERTY JET. THE CONTACT WAS DRIVING 10 MPH WHEN THE CHROME COVERS OF THE SIDE VIEW MIRRORS DETACHED FROM THE VEHICLE. THE CONTACT TOOK THE VEHICLE TO THE DEALER WHERE THE DEALER REPLACED THE COVERS. THE FAILURE MILEAGE WAS 15,185.

TL* THE CONTACT OWNS A 2011 JEEP LIBERTY LIMITED. THE CONTACT WAS DRIVING APPROXIMATELY 40-70 MPH WHEN THE VEHICLE BEGAN TO HESITATE AND JERK WITHOUT WARNING. THE FAILURE BECAME A CONTINUOUS OCCURRENCE AND THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER FOR DIAGNOSIS. THE DEALER INFORMED THE CONTACT THAT THE FAILURE WAS RELATED TO THE FAULTY SOFTWARE BUT THERE WAS NO REMEDY TO THE FAILURE. THE FAILURE PERSISTED. THE VEHICLE WAS TAKEN TO THE DEALER THREE TIMES BUT NEVER REPAIRED. THE CONTACT STATED THAT MOST RECENTLY, THE VEHICLE WAS LEFT IN THE DEALERS POSSESSION FOR APPROXIMATELY THIRTY DAYS FOR EXTENSIVE INSPECTION. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 606.

IF THE CAR IS STOPPED ON A HILL THE BRAKES WILL SEIZE UP. THE TRACTION CONTROL AND ABS LIGHTS WILL STAY ON. IT TAKES ABOUT A DAY FOR THE BRAKES TO RELEASE. THIS CAN HAPPEN WHILE DRIVING AS WELL. IT HAS HAPPENED 5 TIMES. THE SYSTEMS CAN ALSO BE RESET BY PULLING THE ABS FUSES. THE VEHICLE WILL NOT MOVE WHILE THE BRAKES ARE LOCKED. THIS HAS HAPPENED ON THE HIGHWAY AND THE MIDDLE OF THE ROAD.