2012 Jeep Liberty Complaint Log

AIR BAG WARNING LIGHT IS ON. JEEP WOULD NOT STAND BEHIND THIS IN A ONE YEAR OLD VEHICLE. THEY WANT ME TO PAY $400 TO REPAIR AND TOLD ME THAT I AM IN DANGER. IF I DON'T REPAIR THEN THE AIRBAG WILL NOT DEPLOY IN A COLLISION. SINCE THIS IS A SAFETY ITEM I THINK JEEP SHOULD CORRECT AT NO COST TO ME. ALSO, THE BACK WINDOW WIPER STOPPED WORKING AND CHANGING OF FUSES DID NOT CORRECT. I AM ASSUME ELECTRICAL AND MAYBE THE AIRBAG THING IS ALSO ELECTRICAL. *TR

I HAD TRAVELED ABOUT 500 MILES AND ALL OF THE LIGHTS CONCERNING THE 4 WD LIT UP ON THE DASH AND THE RPM'S JUMPED UP OVER 3000 RPM, I WAS TOWING A TRAILER AND USING THE TOWING MODE AS IT SAYS TO IN THE MANUAL, THERE WERE NO CHRYSLER DEALERS OPEN FOR DOING SERVICE, I PULLED OVER AND SHUT OFF THE TRAILER TOWING AND WENT A WAYS FURTHER AND THE LIGHTS WERE STILL ON SO I PULLED THE FUSE AND CONTINUED ALONG THE LIGHTS SLOWLY ONE BY ONE SHUT OFF. I STOPPED IN BLOOMINGTON, ILLINOIS AT THE CHRYSLER DEALER THE NEXT DAY AND THEY COULD NOT GIVE A GOD ANSWER FOR WHAT HAD HAPPENED. I CONTINUED ON TO FLORIDA TO VISIT WITH MY SONS AND THE SITUATION GOT WORSE IT STARTED ACTING LIKE THE ENGINE WAS MISS FIRING ON A CYLINDER OR TWO, CHRYSLER DEALER IN FL WAS TOO BUSY TO CHECK IT OUT AND WANTED ME TO PAY UP FRONT EVEN THOUGH THE POWER TRAIN IS STILL UNDER WARRANTY TIL 100,000 MILES. I LEFT FL RETURNING TO IL AND HAD IT CHECKED BY A FRIEND WHO HAD A GARAGE AND HIS TESTING SHOWED A BAD MODULATOR IN THE TRANSMISSION, I TOOK IT BACK TO THE CHRYSLER DEALER AND THEY PUT IT ON THEIR COMPUTER AND DIS SOME ADJUSTING AND TOLD ME TO TAKE IT EASY THE TRANSMISSION IS VERY WEAK AND NEEDS REPAIR BUT CHRYSLER WILL NOT DO ANYTHING UNLESS THE TRANSMISSION QUITS COMPLETELY. I LEFT IL AND RETURNED TO SOUTH DAKOTA AND THE TRANSMISSION IS NO BETTER BUT ACTUALLY GETTING WORSE, I WENT TO HOT SPRINGS SD YESTERDAY WHICH IS ABOUT A 60 MILE ONE WAY TRIP, VISITED WITH FRIENDS FOR 4 HOURS AND RETURNED HOME AND BEFORE I GOT BACK HOME ALL THE LIGHTS FOR THE 4 WD WERE ON , I THINK CHRYSLER NEEDS TO TAKE CARE OF THIS PROBLEM BEFORE I AM LEFT STRANDED ALONGSIDE A ROAD SOMEPLACE OR HAVE A WRECK FROM THE TRANSMISSION GONG OUT WHILE DRIVING. THIS IS THE WORSE CHRYSLER THAT I HAVE EVER OWNED AND WILL BE THE LAST ONE IF THE PROBLEM IS NOT CORRECTED AND SOON.

THE CLEAR COAT IS CHIPPING/PEELING OFF THE WHEELS ON THE JEEP LIBERTY 2012 JET EDITION.....ONLY HAVE HAD THE VEHICLE FOR 6 MONTHS AND NOTICED THIS JUST RECENTLY. *TR

ON 3/29/13 THE AIRBAG LIGHT CAME ON THE DASHBOARD AND I TOOK IT TO THE DEALERSHIP RECEIVED A LONER AND THEY CALLED ME THE NEXT DAY SAYING THE CAR WAS FIXED. THEY CONDUCTED: 1) MULTI-POINT INSPECTION, 2) REPLACED THE ORC MODULE, STATED 3) THAT THERE WAS IN FACT AN ELECTRICAL ISSUE WHICH WAS AN INTERNAL FAILURE IN THE VEHICLE. NHTSA HAS NOW FORCED THE MANUFACTURER TO ISSUE A RECALL AND IN THE NOTICE, ALL THE NOTICE STATES AS A REMEDY IS REPETITIVE OF THE WORK THE WORK DONE ON THE VEHICLE IN MARCH. IN ADDITION, IF THE MANUFACTURER DOES NOT HAVE THE PARTS AS STATED IN THE NOTICE, HOW COULD THEY HAVE FIXED THE PROBLEM IN MARCH THEN? MY VEHICLE IS DEFECTIVE AND NO ONE HAS COME FORWARD TO REASSURE ME THAT UPON COLLISION THE AIRBAGS WILL DEPLOY AND THERE WON'T BE ANY SUCH MECHANICAL FAILURE AS STATED IN THE RECALL. *TR

PASSENGER AIR BAG LIGHT WONT TURN OFF FROM DASH BOARD AND LIGHT FROM UNDER THE RADIO. NO ISSUES AS FAR AS AIRBAGS DEPLOYING. *TR

TL* THE CONTACT OWNS A 2012 JEEP LIBERTY. THE CONTACT STATED THAT THE TIRE PRESSURE MEASURING SYSTEM WARNING LAMP ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE TECHNICIAN DIAGNOSED THAT THE TIRE PRESSURE MEASURING SENSOR WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 12,450.

AFTER GOING THRU A CAR WASH, I WAS TOUCHING UP THE BACK OF THE VEHICLE WHEN I NOTICED THE EXHAUST PIPE WAS RUSTED. I CALLED THE DEALERSHIP ON MON, STATED MY FINDING AND REMINDED THE SERVICE REP THAT I HAD PURCHASED THE VEHICLE BRAND NEW ~6 MONTHS AGO (THEREFORE WAS UNDER WARRANTY) I SET UP TO DROP IT OFF ON WED @12PM. ~ 30 MINUTES, AFTER I WAS SHUTTLED TO WORK, THE SERVICE MGR CALLED AND TOLD ME THE RUST WAS NORMAL AND ONLY "SURFACE RUST". HOWEVER, IS GOING TO REPLACE IT TO KEEP THE CUSTOMER SERVICE UP. I SUGGESTED SOME SORT OF COATING TO PREVENT ANOTHER PREMATURE RUSTING, BEING MANY OTHER OCCURRENCES HAVE BEEN REPORTED BUT WAS TOLD THAT CAN'T BE DONE. I HOPE TOM WHEN I AM PICKED UP TO RETRIEVE MY JEEP THAT I WON'T BE DISAPPOINTED! *TR

FEBRURAY 26, 2012 8;30 AM .I HAD BEEN DRIVING JEEP LIBERTY FOR ABOUT 2 HOURS, PARKED IN PARKING LOT,WENT SHOPPING , STARTED UP,AND WAS DRIVING MY JEEP LIBERTY AND NOTICE SMOKE IN THE VEHICLE THEN I NOTICED A BURNING YELLOW SMOKE AND FLAMES COMING FROM MY DRIVERS SIDE DOOR CONTROL PANEL , AS QUICKLY AS I COULD I STOPPED JEEP INTO PARKING LOT , AT THAT TIME MY WINDOWS WHERE MALFUNCTIONING AND THE VEHICLE WAS FULLY ENGULFED WITH YELLOW SMOKE ,TURNED VEHICLE OFF COULD NOT GET SEAT BELT UNHOOKED,TURNED SWITCH ON PUT IN PARK AND THEN GOT SEAT BELT UNHOOK PULLED KEYS OUT OF IGNITION CLIMB OVER TO PASSENGER SIDE DOOR TO OPEN DOOR AND THEN OPENED DRIVER SIDE DOOR AND THREW SNOW AND WATER ON DOOR TO PUT FIRE OUT.. . STOOD THERE IN SHOCK FOR A MOMENT, SECOND TIME I DROVE WIFES VEHICLE AND IT CAUGHT ON FIRE 5 MONTHS OLD!!! NOTICED THAT THE SMOKE IN THE VEHICLE WAS STARTING TO DISPENSED AND CLEARING OUT . NOTICED WINDOW SWITCHES HAD MELTED AND SANK INTO DOOR,BURNED FINGERS OPENENING DRIVER SIDE DOOR. REACHED IN AND TURNED KEY BACK ON ,AT THAT POINT THE VEHICLE STARTED TO SMOKE AGAIN , THREW THE WINDOW AND SPEAKER OF DRIVERS SIDE DOOR ,TURNED KEY OFF THREW MORE WATER IN DOOR PANEL AND AGAIN SMOKE SLOWLY DISPENSED . I WAS MOMENTS FROM ENTERING A INTERSTATE AND THE THOUGHT OF WHAT WOULD HAVE HAPPENED TO MYSELF IF I WOULD HAVE NOT BEEN ABLE TO GET OFF THE ROAD IN TIME !! I HAVE BEEN A MASTER MECHANIC FOR 30 YEARS AND HAVE NEVER SEEN SUCH A THING HAPPEN IN ANY TYPE OF VEHICLE BEFORE.I TOOK VEHICHLE TO DEALER ,JEEP CHRYSLER WAS CONTACTED ,DEALERSHIP MONKEYS ACUSSED ME OF JAMMING SOME THING IN SWITCH,WHAT A BUNCH OF CRAP.. JEEP SAID THEY COULD NOT DO ANYTHING TO CLAIM IT ON MY INSURANCE !!!!!! DEALER SHIP IS TRYING TO FORCE JEEP TOO LOOK AT PROBLEM THIS VEHICLE IS ONLY 5 MOS OLD AND THIS SHOULD HAVE NEVER HAPPENED. I'M GLAD TO SEE THIS PROBLEM REGESTERD WITH YOU... UPDATED 08-20-14 *BF UPDATED 08/21/2014 *JS

I BOUGHT THIS VEHICLE NEW 3-WEEKS AGO AND NOTICED THAT THE DEFROSTERS WERE NOT CLEARING THE WINDSHIELD PROPERLY. ON 3 SEPARATE OCCASIONS I ATTEMPTED TO CLEAR MY WINDSHIELD USING THE DEFROSTERS AND WAS LEFT WITH 8" ON EACH SIDE THAT WAS NOT CLEARED. THIS IS A DANGEROUS OBSTRUCTION TO VISIBILITY. I RETURNED TO THE DEALER AND LEFT THE VEHICLE OVERNIGHT, THE DEALER WAS NOT ABLE TO CORRECT THE PROBLEM AND REPORTED THAT IT WAS OPERATING AS PER DESIGN. I BELIEVE THIS REPRESENTS A DANGEROUS SITUATION AND WILL LIKELY CAUSE ACCIDENTS. *TR

I'VE BEEN DRIVING MY JEEP AROUND TO WORK AND HOME EVERYDAY AND I NOTICE THE PASSENGER AIR BAG LIGHT FLASHES WHERE IT SAYS IT'S OFF. TODAY 2/17/2013 I DROVE 100 MILES FROM A SMALL TRIP AND THE LIGHT WAS ON THE ENTIRE TIME I WAS DRIVING. I HAVEN'T HAD ANY ACCIDENTS. *TR

HAD VEHICLE AT DEALERSHIP ABOUT 3 WEEKS PRIOR FOR A HEAVY BURNING SMELL INSIDE AND OUT SIDE OF VEHICLE.SMELLED LIKE BURNT WIRING. WAS TOLD BY DEALER IT WAS A STICKER ON THE EXHAUST PIPE. WAS TOLD IT WAS FINE AND MIGHT SMELL IT FOR A SHORT TIME..SMELL IS STILL THERE AND LAST NIGHT VEHICLE WAS ON SNOW COVERED ROAD WITH ON COMING TRAFFIC AND THE HEADLIGHTS AND ALL INTERIOR LIGHTS WERE LOST.. HEADLIGHT SWITCH WAS MOVED BACK AND FOURTH FROM AUTO, ON, AND OFF NUMEROUS TIMES TILL LIGHTS CAME BACK ON AND IT DID IT AGAIN ON THE WAY HOME IN THE MORNING. GOING TO TAKE IT BACK TO DEALER ABOUT AN HOUR AWAY FOR THE SECOND TIME.. NOT SURE WHY CHRYSLER DOESNT TAKE TIME TO LOOK AT THINGS PROPERLY AND LISTEN TO THE OWNERS. A STICKER BURNING OFF DOESNT SMELL LIKE BURNT WIRING.. *TR

AIR BAG WARNING LIGHT ON IN INSTRUMENT CLUSTER

AIR BAG WARNING INDICATOR LAMP LIT. *TR

1) BACKED OUT OF DRIVEWAY AND THE TRANSMISSION FAILED TO ENGAGE THEN SLAMMED INTO GEAR, 2) STOPPED AT AN INTERSECTION PRESSED ON THE THROTTLE VEHICLE PAUSED AND THEN SLAMMED INTO GEAR (HAS DONE THIS SEVERAL TIMES)AND HAS CONTINUED THIS BEHAVIOR INTERMITTENTLY. IT HAS BEEN TO THE DEALERSHIP 5 TIMES. DEALER AND CHRYSLER STATE THAT THIS IS BECAUSE OF THE VEHICLE BEING ON AN INCLINE AND IT HAS AN ELECTRONIC THROTTLE AND TRANSMISSION STATE THERE IS NOT A PROBLEM AND THEY ARE NOT GOING TO FIX IT THE DEALERSHIP (ADVANTAGE CHRYSLER IN MOUNT DORA FLORIDA TOLD ME IF I DIDN'T LIKE THE RESPONSE TAKE IT SOMEWHERE ELSE. EACH TIME IT DOES THIS IT SLAMS INTO GEAR AND PUTS STRESS ON THE U JOINTS, DRIVE SHAFT, AND REAR END NOT TO MENTION THE DAMAGE TO THE TRANSMISSION. THE VEHICLE STILL HAS LESS THAN 4000 MILES ON IT. *TR

TL* THE CONTACT OWNS A 2012 JEEP LIBERTY. THE CONTACT STATED THAT THE HOOD LATCH SLIPPED AND FELL DOWN WHILE THE CONTACT WAS UNDER THE HOOD. THE CONTACT STATED THAT THERE WERE NO SUPPORT CLAMPS FOR THE HOOD. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE HOWEVER, THE VEHICLE WAS NOT REPAIRED. THE VIN WAS UNAVAILABLE. THE FAILURE MILEAGE WAS 1,400 AND THE CURRENT MILEAGE WAS 1,500.

TL* THE CONTACT OWNS A 2012 JEEP LIBERTY. WHILE PARKED, THE CONTACT NOTICED A LARGE METAL POLE HAD TORN THROUGH THE MATERIAL OF THE LEFT SIDE OF THE FRONT DRIVER'S SEAT. THE CONTACT ALSO SUSTAINED A CUT TO HIS LEFT LEG. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR DIAGNOSTICS. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND A REPORT WAS FILED. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 11,423. UPDATED 09/06/12

TL* THE CONTACT OWNS A 2012 JEEP LIBERTY. THE CONTACT STATED THAT AFTER STARTING THE VEHICLE AND ATTEMPTING TO ACCELERATE, A SHARP METAL INSTRUMENT PIERCED THROUGH THE SEAT AND STABBED HIM IN THE LEFT LEG. THE MANUFACTURER WAS NOTIFIED AND CONFIRMED THAT THE FAILURE WAS A COMMON PROBLEM WITH NEWER JEEP MODELS. THE MANUFACTURER THEN INSTRUCTED THE CONTACT TO NOT REPORT THE FAILURE TO ANYONE AND THAT THEY WOULD HANDLE IT INTERNALLY. THE VEHICLE HAD NOT BEEN REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE 11,243.

I WAS SITTING IN MY CAR PULLING IT OUT OF GARAGE WHEN A SHARP METAL BAR PUSHED UP THRU THE DRIVERS SEAT, INJURING LEFT LEG. I REPORTED IT TO CHRYSLER AND ONE DEALER WHO SERVICES MY CAR SANTA MARIA JEEP, WHO HAS THE PICTURES. THEY FAILED TO RESPOND, I NOTIFIED CHRYSLER HQ, WAS GIVEN SEVERAL MISLEADING STORIES ON WHAT TO DO. THEY SAID THEY ARE SENDING A VEHICLE ENGINEER TO MY HOME TO EXAM AND PHOTO THE PROBLEM, HIS NAME IS [XXX], HE CALLED AND THEN REFUSED TO COME AND EXAM THE VEHICLE, WANTING ME TO DRIVE IT 30 MILES TO A DEALER. SO HE COULD SEE IT THERE. HE ONLY LIVES DOWN THE ROAD FROM MY HOME SO, WHY MAKE ME DRIVE AN UNSAFE, DEFECTIVE DANGEROUS VEHICLE? I AM A DISABLED VETERAN AND HE STILL REFUSED. CHRYSLER ALSO REFUSED TO DO ANYTHING, THEY CALLED YESTERDAY ADMITTING THEY KNEW OF THE DEFECTS AND THAT I SHOULD NOT REPORT THIS TO ANY REGULATORY AGENCY SINCE THEY WILL IN 5 OR SO DAYS TRY TO FIGURE OUT WHAT TO DO ??? I WAS TOLD BY TWO CHRYSLER EMPLOYEES THEY DO NOT WANT A FILE OR COMPLAINT ON THIS ISSUE SINCE IT COULD CAUSE A NATIONAL RECALL AND CAUSE PANIC IN THE PUBLIC NOT TO BUY OR DRIVE JEEP'S AND AS OF TODAY THEY HAVE NOT DONE ANYTHING TO ASSIST. THEY SEEM MORE INTERESTED IN CONCEALING THE DEFECTS AND NOT HELPING THE INJURED PARTY OR FIXING THE DEFECT. THIS IS A VERY DANGEROUS DEFECT AND HAD I BEEN ON THE FREEWAY IT COULD HAVE BEEN FATAL OR WORSE THAN IT IS NOW. I BELIEVE THIS IS A VERY SERIOUS DEFECT AND CHRYSLER KNOWS IT AND IS HIDING IT. *TR UPDATED 08/29/12*LJ UPDATED 09/04/2012 *JS INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

TL* THE CONTACT OWNS A 2012 JEEP LIBERTY. THE CONTACT STATED THAT WHEN DRIVING AT VARIOUS SPEEDS SHE NOTICED THAT THE AIR BAG WARNING LIGHT HAD ILLUMINATED FOR THE FRONT PASSENGER SEAT. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC AND THEY ADVISED HER THAT THEY WERE UNABLE TO DIAGNOSE THE FAILURE AND ALSO INFORMED HER THAT THERE WAS A WEIGHT THRESHOLD FOR THE FRONT SEAT. THE MANUFACTURER WAS CONTACTED AND A REPRESENTATIVE WAS SENT OUT TO INVESTIGATE THE VEHICLE. AFTER DIAGNOSIS THEY REPORTED THAT THEY WERE UNABLE TO DIAGNOSE THE VEHICLE EITHER. THE VEHICLE HAS NOT BEEN REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 3,000. THE CURRENT MILEAGE WAS APPROXIMATELY 53,036.

I AM EXPERIENCING TORQUE CONVERTER SHUDDER AT BETWEEN 45 AND 50 MPH AT 1500RPM OR LOWER. I FIRST REPORTED THIS DEFECT WHEN THE VEHICLE HAD ABOUT 800 MILES ON IT. THE VEHICLE FEELS LIKE IT'S DRIVING OVER RAIN GROOVES OR RUMBLE STRIPS WHEN I'M EXPERIENCING THE PROBLEM. THE ISSUE IS 100% REPRODUCIBLE. THE DEALERSHIP HAS INSISTED THAT THIS IS A CONDITION THAT AFFECTS ALL JEEP LIBERTIES CALLED "EXHAUST DRONE." DURING ONE OF MY MANY SERVICE VISITS FOR ONE OF MY MANY OTHER SERVICE ISSUES, I HAD A RENTAL 2012 JEEP LIBERTY THAT DID NOT HAVE THIS PROBLEM. JEEP CUSTOMER CARE HAS BEEN UNSUCCESSFUL IN EVEN CONTACTING THE SERVICE MANAGER AT THE DEALERSHIP WHERE I BOUGHT THE VEHICLE BECAUSE HE DOES NOT RETURN THEIR CALLS. I AM CONCERNED THAT THE TORQUE CONVERTER WILL FAIL DURING REGULAR USE AND LEAVE ME EITHER STRANDED OR CAUSE AN ACCIDENT. ALSO, THE VEHICLE INTERMITTENTLY SHIFTS VERY ROUGH, AND ON SEVERAL OCCASIONS WHEN I AM STARTING THE VEHICLE IT SURGES FORWARD OR BACKWARD SUDDENLY EVEN WHEN APPLYING VERY LITTLE PRESSURE TO THE GAS PEDAL, AND THIS IS ACCOMPANIED BY A VERY LOUD KNOCKING SOUND. SOMETIMES THE VEHICLE MAKES NOISES BETWEEN 15 AND 25 MPH, WHICH I CAN ONLY DESCRIBE AS A LOUD HIGH PITCHED WHINING OR WARBLING SORT OF NOISE (LIKE A LOOSE FLYWHEEL). *TR

HAVE A JEEP LIBERTY 2012 WITH RETRACTABLE ROOF. HAVE HAD LEAKING PROBLEMS SINCE I'VE OWNED THE JEEP. IT IS NOW IN THE ELECTRICAL AND HOPING IT DOESN'T CATCH FIRE OR SOMETHING. THEY HAVE TRIED TO FIX, THERE IS NO FIX FOR THIS PROBLEM. THEY ONLY MADE ONE YEAR OF THE LIBERTY WITH THE RETRACTABLE ROOF BECAUSE OF THIS PROBLEM. MY WORRY IS THAT NOW IT'S IN THE ELECTRICAL PART OF THE JEEP. IS THIS A SAFETY ITEM? *TR

THE 2012 JEEP LIBERTY AUTOMATIC TRANSMISSION "CLUNKS" SEVERELY WHEN UPSHIFTING OR DOWNSHIFTING. A LOUD "CLUNK" IS NOTED AT EITHER THE TRANSMISSION OR DRIVESHAFT U-JOINT. I TOOK THE VEHICLE TO THE JEEP DEALERSHIP AND TECHNICIANS REPLICATED THE DISCREPANCY. THE TECHNICIAN ALSO TRIED ANOTHER VEHICLE (A DIFFERENT MODEL WITH THE SAME TYPE TRANSMISSION) THAT WAS ON THE LOT AND IT TOO, HAD THIS LOUD "CLUNK". THE DEALERSHIP CONTACTED CHRYSLER, AND WERE TOLD BY CHRYSLER THAT CHRYSLER IS AWARE OF THIS PROBLEM, BUT HAS NO "FIX" OR "REPAIR" FOR THIS PROBLEM. ONE OF THESE DAYS, THE TRANSMISSION IS GOING TO FAIL OR A U-JOINT IS GOING TO FAIL WHICH COULD RESULT IN A SERIOUS ACCIDENT. AND CHRYSLER ALREADY KNOWS ABOUT THIS DISCREPANCY!!! THIS HAPPENED ON A 2012 JEEP LIBERTY THAT IS BRAND NEW AND NOW HAS 5,000 MILES ON IT AND IT CONTINUES TO HAPPEN. *TR

AIR BAG LIGHTS STAY ON CONTINOUSLY. MANUFACTURE DATE 10/2011. SUSPECT CLOCKSPRING SINCE JEEP WRANGLER HAS THIS PROBLEM. *TR

ON FRI MAY 11, 2012 8;30 AM .I WAS DRIVING MY JEEP LIBERTY AND NOTICE A STRONG ODOR IN THE VEHICLE THEN I NOTICED A BURNING BLACK SMOKE COMING FROM MY DRIVERS SIDE DOOR CONTROL PANEL , AS QUICKLY AS I COULD I PULLED OFF THE ROAD INTO A PARKING LOT , AT THAT TIME MY WINDOWS WHERE MALFUNCTIONING AND THE VEHICLE WAS FULLY ENGULFED WITH BLACK SMOKE TURNED VEHICLE OFF AND TOOK KEYS OUT OF IGNITION CLIMB OVER TO PASSENGER SIDE DOOR TO EXIT VEHICLE AND GOT TWO CHILDREN OUT FROM THE BACK OF THE VEHICLE . STOOD THERE IN SHOCK FOR A MOMENT , AND NOTICED THAT THE SMOKE IN THE VEHICLE WAS STARTING TO DISPENSED AND CLEARING OUT . AT THIS POINT I CALLED THE DEALERSHIP SERVICE AND TOLD THEM WHAT HAPPENED AND NEEDED EMERGENCY TOW. WHEN THE TOW TRUCKDRIVER GOT TO THE LOCATION , HE THE STATED HE NEEDED TO PUT THE KEYS IN THE IGNITION IN ORDER TO PUT THE VEHICLE INTO (N) IN ORDER TO TOW . NOTICED WINDOW SWITCHES HAD MELTED AND SANK INTO DOOR, AT THAT POINT THE VEHICLE STARTED TO SMOKE AGAIN BUT INCREASED THREW THE WINDOW AND SPEAKER OF DRIVERS SIDE DOOR , TOW DRIVER PULLED KEYS OUT OF IGNITION AND AGAIN SMOKE SLOWLY DISPENSED . TOW DRAGGED VEHICLE ONTO TOW TRUCK INSTEAD. 20 MIN LATER DEALERSHIP CALLED STATED THAT MY VEHICLE WENT ON FIRE AT THEIR LOCATION AND NEEDED TO BE PUT OUT WITH TWO FIRE EXTINGUISHERS. ?? I WAS MOMENTS FROM ENTERING A PARKWAY AND THE THOUGHT OF WHAT WOULD HAVE HAPPENED TO MYSELF AND FAMILY IF I WOULD HAVE NOT BEEN ABLE TO GET OFF THE ROAD IN TIME !! ITS BEEN 9 DAYS AND AT THIS TIME JEEP CHRYSLER WAS CONTACTED BUT STILL HAS NOT RESPOND TO THIS SITUATION? OR HAS CONTACTED ME , MY PERSONAL INSURANCE AS GIVEN ME A CLAIM NUMBER, THIS VEHICLE IS ONLY 6 MOS OLD AND THIS SHOULD HAVE NEVER HAPPENED. *TR..UPDATED 09-09-14 *BF UPDATED 09/10/2014 *JS

VEHICLE EXPERIENCES MOMENTARY LOSS OF POWER DURING NORMAL HIGHWAY DRIVING. DEALERSHIP AND MANUFACTURER REPRESENTATIVE BOTH AGREE THERE IS A PROBLEM, BUT DO NOT KNOW HOW TO REPAIR AND REFUSE TO DO ANY REPAIRS. THEY DO NOT KNOW WHAT CAUSES THE LOSS OF POWER. *TR

TL* THE CONTACT OWNS A 2012 JEEP LIBERTY. THE CONTACT STATED THAT WHILE DRIVING 10 MPH, THE POWER STEERING SEIZED WITHOUT WARNING. THE CONTACT WAS ABLE TO MOVE THE VEHICLE FROM THE ROADWAY AND HAVE THE VEHICLE TOWED TO AN AUTHORIZED DEALER. THE DEALER STATED THAT THERE WAS A LEAK ON THE SEAL OF THE RACK AND PINION. THE VEHICLE WAS REPAIRED. THE VIN WAS NOT AVAILABLE. THE FAILURE AND THE CURRENT MILEAGE WAS 4,000.

TL* THE CONTACT OWNS A 2012 JEEP LIBERTY. THE CONTACT STATED THAT EXCESSIVE LIGHT BLUE/GRAY SMOKE EMITS FROM THE EXHAUST/TAIL PIPE UPON STARTING THE VEHICLE. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER AND THE CONTACT WAS INFORMED THAT THE SMOKE WAS WATER VAPOR. THE VEHICLE HAD NOT BEEN REPAIRED. THE CONTACT STATED THAT SHE ONLY NOTICED THE SMOKE WHEN THE VEHICLE HAD BEEN SITTING FOR TWO HOURS. THE MANUFACTURER WAS NOTIFIED AND OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS APPROXIMATELY 15. UPDATED 07/13/12 *BF UPDATED 07/18/12

TL* THE CONTACT OWNS A 2012 JEEP LIBERTY. THE CONTACT STATED THAT A LOT OF SMOKE EMITTED FROM THE VEHICLE UPON STARTING, SINCE ORIGINAL PURCHASE DATE. THE VEHICLE WAS TAKEN TO THE DEALER FOR A DIAGNOSIS. THE DEALER STATED THAT THEY HAD TO REPLACE THE PCV VALVES. THE VEHICLE WAS REPAIRED, BUT THE FAILURE CONTINUED. THE MANUFACTURER WAS CONTACTED. THE FAILURE MILEAGE WAS 500 AND THE CURRENT MILEAGE IS 6,500. UPDATED 7/18/12 *CN UPDATED 07/25/12

VEHICLE HAS A ECO-MODE TO RESERVE EXCESSIVE FUEL USAGE. WHEN TRAVELING AT A SPEED TO EXCEED 45 MPH THE VEHICLE REACTS WITH A BAD VIBRATION AND SHAKE AS IF THERE IS A FLAT TIRE OR SOMETHING. WHEN COMING TO A COMPLETE STOP THE VEHICLE SHAKES AS IF THERE IS A DEFECT WITH THE ROTORS OR BRAKES. WHEN TAKING OFF, THERE IS A KICK WHEN ATTEMPTING TO FIRST ACCELERATE ESPECIALLY AT A TRAFFIC STOP/INTERSECTION. VEHICLE HAS BEEN SERVICED AT THE SPORT DURST CHRYSLER JEEP IN DURHAM NC AND IT HAS BEEN DECLARED AS "DRONE MODE WHICH IS UNKNOWN CAUSE OF ISSUE- UNREPAIRABLE." SERVICE DEPARTMENT CONFERENCED WITH CHRYSLER CORP. CUSTOMER SERVICE AND HAS CONCLUDED THAT VEHICLE IS RECOMMENDED FOR BUY BACK UNDER LEMON LAWS. NO FURTHER ACTION HAS YET BEEN TAKEN. VEHICLE IS CURRENTLY UNSAFE AND UNDRIVEABLE. NEED ANOTHER VEHICLE IMMEDIATELY. *TR

TL* THE CONTACT OWNS A 2012 JEEP LIBERTY. THE CONTACT STATED THAT THE WINDOWS WOULD NOT DEFROST COMPLETELY, LEAVING BLIND SPOTS AT THE TOP AND BOTTOM OF THE FRONT WINDSHIELD. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS AND THE CONTACT WAS TOLD THAT THERE WAS NOTHING THAT COULD BE DONE TO CORRECT THE ISSUE. THE MANUFACTURER WAS NOTIFIED AND STATED THAT THE CONTACT SHOULD HAVE TESTED THE SAFETY FEATURES OUT ON THE VEHICLE BEFORE PURCHASING. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE 5,500. UPDATED 08/07/12*LJ

AIR BAG WARNING INDICATOR LIGHT CAME ON FOR NO REASON. *JS

WINDSHIELD CRACKED OUT OF THE BLUE. LOOKS LIKE A STRESS FRACTURE BUT DEALERSHIP AND CHRYSLER CLAIM ITS ENVIRONMENTAL AND WON'T REPLACE WINDSHIELD. IT'S HAZARDOUS. ADDITIONALLY, THE UNDERCARRIAGE IS ALL RUSTED AND BLACK SOOT IN EXHAUST. *TR

IT STARTS WITH LOCKING THE DOORS AND THE HORN SOUNDS OFF AND THE LIGHTS STAY ON INSIDE THE CAR AND THE REAR GATE LITE COMES UP ON THE DASH,IT ALSO HAS A REMOTE STATER PUT IN THE CAR BY THEM, THAT DOES NOT WORK AT TIMES ,THEY REPLACE THE SWITCH 2 PLUS CHANGE THE WIRING THAT LEADS THERE.PS ITS BEEN IN THE SHOP A VIEW TIMES ALREADY. *TR

I HAVE BEEN A LOYAL JEEP LIBERTY OWNER SINCE 2008. I NOW HAVE A 2012, IN TOTAL I HAVE HAD 3 LIBERTY'S. THE CLOCK IN EACH OF THEM REMAIN 2 OR 3 MINUTES BEHIND NO MATTER WHAT I DO! I'VE JUST LOOKED AT YOUR COMPLAINTS AND I SEE THAT THERE HAVE BEEN NUMEROUS COMPLAINTS ABOUT JUST THAT. IT IS NOT A SAFETY ISSUE WHICH IS WHY I'M SURE MOST PEOPLE HAVEN'T WRITTEN ABOUT IT. OR LIKE I DID IN 2008, I JUST ASSUMED THAT IS WAS JUST A FLUKE WITH THAT PARTICULAR CAR. WRONG, EVERY LIBERTY THAT I HAVE HAD HAS HAD THE SAME PROBLEM. NOW THAT YOU ARE NOT MAKING THE LIBERTY ANYMORE PERHAPS YOU CAN DO SOMETHING WITH YOUR REMAINING LIBERTY OWNERS AND DO A RECALL AND FIX THE CLOCK? FURTHER MORE IT MAKES ME WONDER IF I SHOULD START A SURVEY/CAMPAIGN WITH OWNERS OF OTHER JEEP/CHRYSLER OWNERS TO SEE IF THEIR CLOCKS KEEP CORRECT TIME. OBVIOUSLY, I LIKE THE VEHICLE AND HAVE CONTINUED TO PURCHASE IT HOWEVER; IT IS VERY "TIME CONSUMING" TO HAVE TO RESET THE CLOCK EVERY OTHER DAY. YES, PUN INTENDED! PLEASE, LET ME KNOW WHEN YOU INTEND TO DO SOMETHING ABOUT THIS PROBLEM. IS IT THE SAME IN ALL YOUR VEHICLES OR IS THIS A DEFECT OF ONLY THE LIBERTY? IF SO THEN YOU HAVE AN EVEN BIGGER PROBLEM THEN I IMAGINED.