2023 Jeep Wagoneer Complaint Log

I have a 2023 Wagoneer L - series II carbide. On 2 separate occasions my Wagoneer has powered down and put itself into park. 7/22/24 - Pulling out of a parking lot, and as I was pulling out alerts popped up and put itself into park. I turned the vehicle off and on again, and proceeded to put the vehicle in drive and it instantly put itself into park. I again, restarted the vehicle and was able to drive. 7/23/24 - I pulled out of a parking lot onto the road. As I was driving on the road (going about 20 MPH) the alerts appeared and as I was trying to get over out of traffic, the car powered down and slammed itself into park. This time I was able to press the start button for it to start and was able to drive it.

Car suddenly over heated in the middle of an intersection only allowing travel at about 1 mph thru traffic due to transmission also slipping because of the sudden thermostat failure. Was able to pull over to check coolant level and was low went to remove coolant reservoir cap and pressure in system blew the cap off as I was removing it. Coolant instantly returned from the engine. I suffered severe burns to my left hand. Car was taken to a nearby dealership for repairs. I decided to trade in the vehicle for the same make and model with only 1,000 miles will probably fail the same as previous and would like a recall for faulty stuck thermostat issued. My complaint is on the sudden thermostat failure that occurred on the I6 3.0 SO Hurricane engine on the 2023 Wagoneer Series 2. Causing severe burns to my hand as I attempted to check proper coolant level after engine overheating light was indicated. Car was traded in and is currently in repair.

Driving 45 down a city street and my 2023 Wagoneer II Carbide started to overheat and then the engine just stopped running. I was able to get the car out of traffic. Dash was saying the engine oil level was low, but when checking the menu for oil, it showed everything was fine. The car cooled down, and we tried to drive it again and it died again 3 times on the way to the dealership. I was told it was a faulty thermostat and the dealership replaced the part with the new version of the same part, which means it will die again. This seems to be a know issue with the Hurricane engines, and I have seen a small recall of 500 cars (mine was not part of that recall) for this thermostat issue. I am now stuck with a car that I am afraid to drive and it is a ticking time bomb for another thermostat failure. This failure is after the real differential had been replaced.

The vehicle will throw itself in the park and shut off and not restart in the middle of traffic. It's not even stopped. You can hear the parking pin trying to engage until it slows to a point and then it'll slam on and lock up the brakes and skid to a stall. This has happened four times now and the vehicle has been in the shop the entire summer. Someone is going to get killed from this.

Brakes completely went out, needed a brake module, received the vehicle back and the brake light is on

Since purchasing the vehicle, I have experienced a serious and recurring safety issue: when towing, the trailer lights work for approximately five minutes before a portion of them blackout. This failure renders towing both unsafe and illegal, as it compromises visibility and compliance with traffic laws. To date, my vehicle has been into the dealership three separate times for the same issue: 1.First Visit: I was told the problem was with my trailers. I paid to have both inspected, and both were confirmed to be in proper working order. 2.Second Visit: I was informed that a software issue had been identified and corrected through an update. The issue persisted immediately afterward. 3.Third Visit: I was recently told that Jeep is now aware of this as a known vehicle software defect and that there is currently no resolution available. This situation is unacceptable. I purchased this vehicle with the expectation that it would safely perform its advertised towing functions. Instead, I am left with a vehicle that cannot legally or safely tow — the very purpose for which it was purchased.

Service brakes because the brakes engaged on their own while reversing, with no obstruction present. Power Train because the transmission downshifting unexpectedly in traffic, forcing us to pull over on the highway and restart the engine. Electrical because the rear camera blackouts while reversing fall under "back over prevention" and sometimes also electrical system. Engine because the oil pump solenoid failure with a complete oil pump replacement occurred. It's also an engine lubrication system failure which can cause catastrophic engine damage and loss of power.

My car recently hit 10k miles. We had a safe trip to Florida the week before no issues or signs of any issue. Two days ago I take my son to the pool at my mother in laws house and go to visit my parents and when I start to leave and pull out of the driveway my car stops and my steering wheel won’t turn but a certain amount. So I had to pull back and try multiple times. Every time I turn the wheel a certain amount it starts to sound like something is slowly cracking under the car. And the car just stops moving if you try to turn the wheel too much. I continue on my way home in Canton, Ga from Woodstock, Ga which is about a thirty minute drive and I have to take wide turns in order to make any turn and not get stuck or stopped. Vehicle works fine going straight but I literally cannot turn my wheel to a certain point or the car stops. It is at the dealership now and they can’t make it do the same thing day after they get into it but I sent them videos as it was happening because my neighbors had to help me park it in my driveway when I got home so I got it on recording how it stops and doesn’t turn properly. I have videos I can provide it will not let me upload

The contact owns a 2023 Jeep Wagoneer. The contact received notification of Customer Satisfaction Program 13B (Power Train); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. The manufacturer's VIN tool confirms parts are available. Parts distribution disconnect.

2023 Jeep Wagoneer steering wheel became locked with alerts on the dashboard "Power Steering Unavailable Service Required." Thank GOD I parked in a parking lot when I went food shopping. This has happened twice before to my wife in the garage but no alerts came out. I spent two hours stuck and 1 hour waiting for a tow truck. It was a cold day and after the heat to the seats and steering were on, the steering became soft and I was able to steer the car home. I took car to dealership the next day and they gave me a loaner. Two days later I went to the dealership to find out what is going on. They said it may be up to six weeks to get a part. As per the rep who I know very well, she said there have been 59 reports across US and there are only 19 parts available. It is a module issue but it is built into the steering wheel column. I read other reports and they are scary [XXX] I had a problem with a 2021 Chrysler Pacifica owned by the same Jeep, Dodge, and Chrysler manufacturer. I think the US gov needs to step in and dissolve this company and everyone return their vehicles and send a message to other car manufacturers. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Vehicle dash board lights up with trailer brake assist and brakes on highway while going 60+ speed. It does it periodically with no warn and becoming more frequent as I have been driving. I have stressed to the dealership since Jan about this issue and the safety. The lane assist keeps turning off and tells me to get service. Dealership says it is fixed but two days later still acting up.

The contact owns a 2023 Jeep Wagoneer. The contact stated while her husband was driving 55 MPH, the front end of the vehicle crashed into a guard rail; however, the air bags failed to deploy. The contact's husband did not sustain any injuries. The contact stated that the front end of the vehicle was damaged and the damage was half an inch away from impacting the engine. The vehicle was towed to an auto collision repair center, where it remained. The dealer was notified of the failure. The dealer informed the contact the air bags did not deploy due to the position of the sensors in the front end of the vehicle, and the vehicle operated as designed. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and sent a third-party technician, who took photos of the damage and read the EDR. The technician then determined that the air bags did not have to deploy. The failure mileage was unknown.

The contact owns a 2023 Jeep Wagoneer. The contact stated that while driving at various speeds, the parking brake was independently engaged. Additionally, the front driver’s and rear passenger’s side windows would independently lower while driving. The contact stated that the vehicle would jerk while depressing the accelerator pedal, with the check engine warning light illuminated. The contact would restart the vehicle after each failure to resume normal operation. The vehicle was then taken to the dealer where the vehicle was serviced. Despite the initial repair, the parking brake and jerking persisted with the check engine warning light illuminated after each repair. After one visit, the check engine warning light returned soon after exiting the dealer parking lot and the vehicle was towed back to the dealer for service. The contact stated that the catalytic converters were replaced, and several electrical features were reset; however, the failure persisted. The manufacturer was notified of the failure. The vehicle was not repaired. The failure mileage was approximately 2,500.

The contact owns a 2023 Jeep Wagoneer. The contact stated while driving at unknown speeds, the vehicle lost motive power. The check engine warning light was illuminated. The vehicle was able to be restarted. The vehicle was taken to the local dealer, where it was diagnosed that a software update was needed. The vehicle was repaired, but the failure recurred. The vehicle failed to recognize the key FOB after driving and parking the vehicle. The headlights became inoperable while driving at night. The navigation screen randomly became inoperable and turned blank. The manufacturer was not contacted. The failure mileage was 34,000.

This incident occurred today when I was on the slower lane and moved to the left lane in order to accelerate. The transmission didn't respond to my acceleration as a result the gear wouldn't shift to higher level and my vehicle remained stuck at the lower level. This could have been catastrophic to my family if there traffic was moving faster but because of slow moving traffic I was able to pull it over the shoulder and put it in neutral and then was able to drive. I haven't shown this issue to the dealer yet. I have checked about this problem online and multiple people have reported the same issue and dealership couldn't fix it. It happens when I have to accelerate from a 10 miles per hour to a higher speed. No, th vehicle hasn't been inspected by police or insurance or manufacturer. No failure was displayed anywhere.

Driving on 129 in hamilton ohio at 6 am I hit debri in the road wrapped in black plastic I didn’t see it until it was too late. It was dark outside.911 operator knew it was there but didn’t have police there with lights on to let drivers know. It was in both lanes on my side of road I hit it and tore up the front end. I still dont know what I hit and haven’t heard back from police others hit it too. This was a rental car I was driving. Is there a way I can get reimbursed for the damages I had to report to my insurance since the police knew it was In the road and didn’t not have anyone marking it?

The contact owns a 2023 Jeep Wagoneer. The contact stated that while driving at various speeds, there was an abnormal rattling sound detected. There were no warning lights illuminated.  The contact stated that the failure was related to NHTSA Campaign Number: 24V199000 (Air Bag, Steering). The contact called the local dealer, who informed her there was no recall or warranty coverage. The vehicle was not diagnosed or repaired. The manufacturer was contacted, who opened a case. The manufacturer referred the contact to the NHTSA Hotline. The failure mileage was approximately 30,000.

Panoramic sunroof exploded while driving on freeway in good weather conditions. The only thing preventing the glass from falling on my head and my son's was the screen underneath the sunroof. The extremely loud and unexpected sound caused by the glass exploding was incredibly disorienting while in traffic traveling at approximately 65 mph. This could have caused an accident. There was no debris falling on the car that would have caused this damage, and we were not traveling under a bridge at the time of the event. I brought the vehicle to my local Jeep dealer in Torrance, CA. It has not yet been inspected by the dealer or manufacturer.

The contact owns a 2023 Jeep Wagoneer. The contact stated that on several occasions, while driving at various speeds and continuing to accelerate, the RPM failed to respond as needed. Additionally, while slowing down the RPM failed to lower. The contact stated that the check engine warning light illuminated, or the message to check the user manual for proper oil and fuel usage was displayed. The vehicle was taken to a dealer, where it was diagnosed, and determined that a system update was needed. The vehicle was repaired, but the failure reoccurred within several months. Additionally, the contact stated that while driving on several occasions at various speeds, the entire instrument cluster became inoperable, with the speedometer remaining at 0 MPH, or the message to "Depress Brake Pedal to Start Vehicle" was displayed. The vehicle was taken to the same dealer on several occasions, where it was diagnosed and determined that both batteries needed to be replaced. The vehicle was repaired, but the failure reoccurred within a month or two. The contact stated that on one occasion, the electrical cluster was replaced. The vehicle was repaired, but the failure reoccurred within a month. The manufacturer was notified of the failure. The failure mileage was unknown.

The vehicle was bought June 2023, starting September 2023 we have had continual electrical problems. The blind spot warning system constantly activates and takes over. The automatic braking system randomly activates for no reason. The car will go into full braking and stop. This will happen at all speeds to include highway speeds. Now I am getting check engine lights and the code changes every time the light activates. When we take it to the dealership for service all we get is "we can't replicate the issue" and nothing is fixed. I ran a Car Fax and found that instead of coding the problem that it was brought in for, Jeep has coded it as maintenance inspection or electrical system checked. This is even when modules, radios or electrical systems have been replaced. I have a feeling that Jeep is coding this way to avoid recalls or to hide problems. I would think this constitutes fraud. My Jeep has serious electrical issues that Jeep will not address. I am stuck driving it as it is my only vehicle.

Driving vehicle with no vehicles within 100 yards directly in front of vehicle and with 1 car in the lane to vehicles right on a 2-lane road. Vehicle on the right was about 30-40 car lengths ahead of my own vehicle. The collision detection system and emergency braking system sounded off, lit up the dash panel stating BREAK, and then applied the brakes while going 50 mph with drivers behind me. The driver behind me had to swerve onto the left median to avoid colliding with my vehicle. The obvious issue here is that no vehicle was within any distance that should have triggered my collision avoidance system, but yet it went off unexpectedly and almost caused the person behind me to wreck their vehicle into mine. No check engine light or other service lights were on at the time of this event or subsequent events I have experience since this first event occurring. Called Wagoneer Client services who told me that all reports they receive are not reviewed by Stellantis even if they are a safety issue. I called the dealership after receiving this information from the Wagoneer client services and took my vehicle in to be looked at. Dealer stated because no freeze frame trouble data existed this must not be an issue and determined it was not having issues. Vehicle since being taken in has suffered from numerous electrical issues and has been out of service for weeks without rectifying. This however is a major safety issue and thus I feel needs to be researched and looked into.

After very minor accident the car crash symbol and the car in lane symbol came on and will not turn off. Took to dealer and they said there was no update to correct the problem. Feel unsafe in a car that should be safe since it's new. And has error message of limited functionality.

The front windshield has a very noticeable warp under the rear view mirror. Enough to cause vertigo while driving. Many forums explain this issue has been reported to Jeep but no resolution has been proposed by them.

I am writing to formally request your assistance regarding my 2023 Jeep Wagoneer— [XXX] — which has experienced extensive and repeated mechanical failures that have placed my safety—and the safety of my young children—in serious jeopardy. This was purchased new. In December, I went through arbitration regarding these issues. Unfortunately, I was unsuccessful, largely because I did not have legal representation and was unable to adequately represent myself. Since that time, the problems have continued, and the vehicle remains dangerous and unreliable. I am fearful this vehicle is going to end up costing our family our lives. One of the most recent alarming incidents resulted in me sustaining a black eye due to unexpected, random braking— this was in late July. In addition, there have been ongoing and unresolved issues with the four-wheel-drive system, despite nine separate repair attempts. The rear differential has been replaced four times, and the front transfer case has also been replaced—yet the problems persist. To date, my vehicle has undergone over 40 documented repair attempts and has spent more than 250 days in the dealership for repairs. Despite these efforts, it is clear that the vehicle cannot be properly repaired and continues to pose a serious risk. Given the severity, frequency, and duration of these failures, I believe this case warrants urgent attention under Arkansas consumer protection and lemon law statutes. I respectfully request that your office review my case and take any appropriate actions to ensure my family’s safety and my rights as a consumer. I can provide full service records, repair invoices, and documentation from the arbitration process upon request. Thank you for your time and attention to this matter. I look forward to your prompt response. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

I worry about the reliability of the vehicle. I have had it since June of 2023 and since I have purchased the vehicle, I have had nothing but issues. It has now been towed twice back to the dealership for engine issues. I have tried to reach out to many different people to try and get this resolved with no luck. I have 2 small children that rely on my transportation along with getting myself to and from work. The first time that I brought the car in was July 2023 (mileage was 5000) for the engine overheating, it was fixed late September and back in October with the engine shaking and check engine light on. It then was "fixed" and went back in March with the same check engine light and engine shake, I changed my tires to see if that would help with the shake per the dealership request and it did not, I came back in April twice and then May. It has now been towed from my home to the dealership once again pending some resolution from here. It has been at the dealership for 80+ days with these engine issues. I have been fighting with the reliability of my vehicle since I first purchased it and have had no luck with it. My fear is being left somewhere with my 2 small children without a vehicle, again. I am requesting Wagoneer purchase the car back from me so I can have dependability back for myself and my family. The service department has been a nightmare to work with in regard to getting them to fix the vehicle. I have been promised a call back a few times and I have got nothing. I have also made the attempt to get Bessey's to repurchase the car this vehicle as it has failed me so many times. At this point I am really upset with this company and its unwillingness to help. My car has been their time and time again for the same repair attempt. In all honesty, I don't believe my concerns are being taken seriously as it is STILL not driving as it should. Engine still shakes during acceleration and check engine light will appear.

- Transmission. Vehicle is brand new, less than 1,500 miles - Inability to accelerate vehicle on highway. - Problem was reproduced by technician at Jeep dealership and confirmed that the vehicle needs a new transmission. - The vehicle as only inspected by the dealership, as far as we know. - Gears were slipping, car became noisy, check engine light came on, and we were unable to accelerate vehicle.

Leaks break fluid when parked at an angle (nose facing down hill). Heat seems to be a factor because it leaks more on hot days. The dealer has tried to remedy the problem no fewer than 4 times, replacing many major components. There appears to be a design flaw in the master cylinder area as that is where the brake fluid keeps leaking from. I have to imagine if you keep losing break fluid it is a safety issue and an environmental one.

This vehicle has a persistent brake fluid leaking problem. Anytime the vehicle is parked at a ~ 7% incline, where the front of the car is lower than the rear, the car leaks material amounts of brake fluid. The dealer has tried many times (over 4 times) to fix the issue by replacing all relevant parts… it still leaks. Based on my observations, there appears to be a design flaw in the brake fluid reservoir and the reservoir cap, it can not keep the fluid in the system. The risks arising from the persistent leaks include: 1.) catastrophic brake failure due to insufficient fluid in the system, 2.) fire risk, engine compartment has flammable brake fluid places it should not be, 3.) environmental contamination risk, and 4.) slip and fall risk from leaving slippery puddles of hazardous material ever place this vehicle is parked on an incline.