2017 Kia Niro Electrical System Problems

The contact owns a 2017 Kia Niro. The contact stated while driving at an undisclosed speed, the check hybrid system warning light illuminated, and the hybrid system seized. The vehicle was towed to the dealer where it was diagnosed with power relay assembly failure. The contact was informed that the power relay assembly needed to be replaced. The vehicle was taken to the dealer to be repaired. The contact referenced Technical Service Bulletin: SC256 as a possible fix for the failure. The manufacturer was not made aware of the failure. The failure mileage was approximately 87,000.

I was driving and the car was stuttering. Then after I stopped for a bit it resumed normal operations. Then the warning light came on, then it went off again. This happened for a couple of weeks until finally, while on a road trip at the end of July 2023, the car seemed to just lose power in 4th gear and I would have to really rev the engine just to keep it moving, that happened while on a road trip. I called the dealership several times during the trip and they said I’d already had the computer recall reset so they didn’t think it made any sense. I took it to my neighborhood repair shop when I got back and they said two spark plugs are shot, they replaced them and it ran fine. But now it’s stuttering again, just a few months later. I called the dealership again and they said I could bring it it for a diagnostic (not free) and then I got a letter about a recall. Not sure if it’s related to my issue because the dealer said probably not and said they’d call me when they knew more and my car had the computer issue not this one. No one has called and the car is still stuttering. I took it to the mechanic again and he said spark plugs look fine, but again, it is losing power in 4th gear, just around 45 mph only when I’ve been driving for more than two hours. I would just like the dealership to take a look and fix it.

During first recall 18V-666, Kia stated that I received a new PRA in September 2019 per recall instructions. July 2023, my car would not turn on and was sent to same Kia dealership. Recall 22V-836 applies to my car, and my PRA shows sign of thermal damage yet again. Both main relays that were replaced in 2019 were of Panasonic, yet, the PRA was melted to the point that the wire harness also needs replacing. This is 2 fire incidences in my 2017 Kia Niro in less than 3.5 years, on the same part.

I called my local Dealer Nationwide Kia in Timonium Maryland to get an appointment for the required recall. They have so far have been unresponsive, so I called Kia in California. I got a case # of [XXX] after waiting 1:30 mins on the phone. Called back the next week and they said they called the dealer and got no answer but left a message and they sent an email. Called back the next week and they said the dealer never responded and they sent another email. Called back today and sat on the phone with Kia California for another hour and they never answered. I'm very upset that i can't seem to get an appointment for a safety recall, what good does a recall do if the dealer won't answer me and the Kia Zone office can't force them into action. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

Back seat got warm & later that morning car engine would not start but lights in vehicle came on. Appt made w/dealer who after a week hadn't done diagnostics nor checked battery & main hybrid fuse as I had requested. I towed to a service garage who upon starting to open the box covering battery, found battery had kindof exploded & bulged. I searched online for recalls on 12/7/22 and found a recall 11/10/22 -22V836000 (KIAs # is SC256) which is "Main Relay within Power Relay Assembly (PRA) may have inadequate connections between its contacts, causing increased electrical resistance, which can overheat the rear seats." "This recall supersedes NHTSA recall number 18V-666. Vehicles already repaired under the previous recall will need to have the new remedy completed" I have receipt showing I had did the 1st recall but the recall is not showing up when I search my VIN#. Kia has found some dealers lied & never replaced the part they said they did. My car will be towed tomorrow to a KIA dealer who will look into this issue & what my battery looks like. No warning lights came on prior to the engine not starting. I called KIA cust service for recalls this morning 12/7 and they were no help to me at all seeing the recall isnt showing under my VIN number.

Intermittent failure of multifunction switch in steering column that controls lights, leading to loss of left-hand turn signal. Dealer checked bulb, socket, and wiring harness and could not reproduce the issue. This is a safety issue as it occurs without warning, lasts for days, and could cause an accident through inability to signal lane change or turn at intersection.

I have had ongoing electrical issues with my 2017 Kia Niro. First, the back passenger (driver side window) was working intermittently. The back windows from the day I bought the car brand new are rarely used, but when it was used for the 3rd or 4th time I had already gone over the miles where it would have been covered. The dealership was going to charge me almost $300, so I never fixed it. I just don't use the back windows. Then, the driver side low beam bulb kept going out. Erlich Kia in Longmont kept replacing the bulb despite my concerns of it being an electrical issue. Finally, the dealership was transitioned to Fowler Kia. By that time the issue was no longer going to be covered. Fowler eventually determined that the socket and harness assembly needed to be replaced. That was last year. Now, the passenger side headlight is having the same exact issue. I find it extremely frustrating that there are so many electrical issues that I have had with this car, and the dealership just doesn't care to try and connect any of the other issues. I also had to have my car towed twice to fix issues with it in the past. I have never had a car that I bought brand new have so many issues with it.

SITTING IN VEH. READY TO START.VEH. WILL TURN ON BUT NOT TURN OVER. BATTERY STRONG, LIGHTS ON AND BRIGHT BUT NO PETAL FOR A GAS START. THE VEH. WAS SITTING STILL. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

I HAVE TRIED ON THREE OCCASIONS TO HAVE THIS RECALL FIXED. EACH TIME, I LEFT THE CAR WITH THE DEALER, WAITED ALL DAY AND WAS TOLD THAT THE WORK WASN'T DONE BECAUSE THAT THEY HAS TO ORDER THE PART. THE FIRST TIME, COVINA KIA, SENT ME AN E-MAIL TELLING ME THAT I HAD CANCELLED THE APPOINTMENT, WHEN THEY CANCELLED IT BECAUSE THEY COULDN'T GET THE PART. THE SECOND TIME, THE PART WAS SUPPOSED TO BE IN STOCK BUT WAS AGAIN NOT AVAILABLE. THE LAST TIME WAS WITH CITRUS KIA. I CALLED KIA CUSTOMER CARE, REPORTED THE PROBLEM AND WAS PROMISED THAT IT WOULD BE RESOLVED. AS OF THIS DATE IT HASN'T. I BELIEVE, KIA IS STALLING THIS RECALL BECAUSE THEY DON'T KEEP PARTS IN STOCK. CURRENTLY, I HAVE TO WAIT UNTIL FEB. 6, TO HAVE THE WORK DONE. THIS IS LOS ANGELES WITH THOUSANDS OF CARS. I AM ESPECIALLY SUSPICIOUS OF THE E-MAIL AS IT MADE ME LOOK LIKE I HAD CANCELLED THE APPOINTMENT.

LEASED THE 2017 KIA NIRO EX HYBRID CAR, LATE SUNDAY, FEBRUARY 19, 2017 AND DROVE HOME 10+ MILES. ODOMETER HAD 15 MILES AT START. LEFT THE CAR IN THE GARAGE FOR TWO DAYS AND ATTEMPTED TO DRIVE IT EARLY WEDNESDAY, FEBRUARY 22, 2017 AT 4AM. BACKING OUT OF THE GARAGE AND WAS STEERING ONTO THE STREET WHEN THE POWER STEERING WARNING LIGHT CAME ON AND STEERING WAS VERY DIFFICULT AND NOISY (GROWLING) - VIBRATING WHILE TURNING THE WHEEL ITSELF. PULLED BACK INTO THE GARAGE AND ALL WARNING LIGHTS CAME ON. SHUT THE CAR OFF AND RETRIED SEVERAL TIMES. WAITED WITH THE CAR IDLING. BATTERY - HYBRID SYSTEM WARNING LIGHT CAME ON. LET THE CAR SIT AND LOOKED IN THE MANUAL FOR ANSWERS. TRIED BACKING OUT AGAIN AND ALL THE WARNING LIGHTS CAME ON AGAIN, AND STEERING WAS AGAIN VERY DIFFICULT. DROVE BACK INTO THE GARAGE. CALLED THE ROADSIDE ASSISTANCE NUMBER AND THE FLATBED TRUCK TOOK THE 2017 KIA NIRO EX BACK TO THE DEALERSHIP. THE TOW DRIVER HAD MUCH TROUBLE GETTING THE CAR OUT OF THE GARAGE AND MANEUVERED ONTO THE FLATBED. THIS IS A SERIOUS SAFETY ISSUE TO US BECAUSE OF A CATASTROPHIC STEERING FAILURE. RECEIVED CALL FROM SERVICE AT KIA CERRITOS SAYING POWER STEERING MOTOR HAD TO BE REPLACED AND THAT KOREAN ENGINEERS WERE FLYING OUT TO LOOK AT THE CAR PERSONALLY. STILL DO NOT HAVE A CAR, BUT WE ARE IN LIMBO NOW ABOUT THE BRAND ITSELF. WE DO NOT WANT THIS CAR OR A KIA PRODUCT.