NHTSA Owner Complaint Log
This page lists owner-reported complaints filed with NHTSA for the 2012 Kia Sorento. Complaints are unverified consumer reports submitted to NHTSA and do not by themselves prove a defect or defect rate.
Data synced from NHTSA on May 4, 2026
TL* THE CONTACT OWNS A 2012 KIA SORENTO. THE CONTACT STATED THAT THE FRONT HEAD LIGHT FAILED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A LOCAL DEALER, COOPER KIA 5056 COMMERCIAL DRIVE, YORKVILLE NY, 13495, WHERE IT WAS DIAGNOSED THAT THE LIGHTING HOUSING UNIT MELTED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND INFORMED THE CONTACT THAT THE VEHICLE WAS NOT UNDER WARRANTY AND THERE WERE NO RECALLS UNDER THE VIN. THE FAILURE MILEAGE WAS APPROXIMATELY 89,000. THE VIN WAS NOT AVAILABLE.
I HAVE HAD DOCUMENTED ENGINE ISSUES IDENTICAL TO THE SYMPTOMS DESCRIBED IN THE RECALL SC147 COMMUNICATION. I AM ATTACHING DOCUMENTATION OF THESE ENGINE CONCERNS, SPECIFICALLY HICCUPING/SPUTTERING/SKIPPING IDLE AND NEAR STALL-OUTS. TODAY I WENT TO THE KIA DEALER AND WAS INFORMED THAT MY ENGINE DID NOT QUALIFY FOR ANY REPAIRS BECAUSE IT PASSED THE BRIEF TEST THEY DID ON IT. THE PURPOSE OF THIS COMMUNICATION IS STATE THAT I DO NOT ACCEPT THE CONCLUSIONS OF THE KIA DEALER TODAY AND I FORMALLY REQUESTED TO THE KIA CORPORATION THAT THE ENGINE ON MY KIA VEHICLE BE REPAIRED PROMPTLY TO CORRECT THE ISSUES IDENTIFIED IN RECALL SC147. THE ENGINE IN MY KIA VEHICLE HAS HAS DOCUMENTED ISSUES IDENTICAL TO THE SC147 ISSUES SINCE I PURCHASED AND STILL DOES TODAY. GIVEN THIS, I AM CONCERNED ABOUT THE SAFETY OF MY FAMILY -- MY ENGINE MAY STALL OUT PUT MY FAMILY IN HARM'S WAY. AT THIS TIME, I AM AWAITING COMMUNICATION FROM KIA CORPORATION.
TL* THE CONTACT OWNS A 2012 KIA SORENTO. WHILE DRIVING 2 MPH, THE ENGINE STALLED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, BUT WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT CALLED A LOCAL DEALER (SAN LUIS BAY MOTORS KIA LOCATED AT 2700 THEATRE DR PASO ROBLES, CA 93466 805 239 8700) WHO STATED THAT THE VEHICLE WAS NOT INCLUDED IN A RECALL. THE CONTACT NOTIFIED THE MANUFACTURER AND NO ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS 109,000.
INTAKE MANIFOLD RUNNER CODE P200A
AS I WAS DRIVING DOWNHILL ON I-15 JUST 3 MILES SOUTH OF SCIPIO, UT, I BEGAN TO NOTICE ISSUES WITH THE BRAKES AND ACCELERATOR. I GOT INTO THE FAR RIGHT LINE OF THE HIGHWAY AND NOTICED THAT SMOKE AND FLAMES CAME FROM UNDERNEATH THE HOOD. AS I PUT THE CAR IN PARK, THICK BLACK SMOKE CAME THROUGH THE AIR VENT. AS WE GOT OUT OF THE VEHICLE, I BREATHED IN A LITTLE BIT OF THE THICK SMOKE THAT CAME THROUGH THE AIR VENT, BUT MY WIFE DID NOT BREATHE ANY OF THE SMOKE. THE HOOD AREA WAS COMPLETELY ENGULFED IN FLAMES AFTER WE ESCAPED FROM THE VEHICLE. THE FIRE DEPARTMENT PUT OUT THE FIRE ABOUT 20 MINUTES AFTER THIS INCIDENT STARTED. EVERYTHING FROM THE FRONT OF THE CAR TO ABOUT HALF OF THE TRUNK AREA WAS DESTROYED.
MY CAR IS HAVING PREMATURE BEARING WEAR AND CAUSING NOISES WITHIN THE ENGINE AT ALL TIMES. I WAS TOLD MY VIN # WAS NOT INCLUDED IN THE RECALL SC147 BUT IT SHOULD BE.
WHEN I WENT IN FOR A ROUTINE TIRE ROTATION, I WAS TOLD MY DRIVER'S SIDE COIL SPRING WAS BROKEN WHICH PRESENTED A SAFETY HAZARD AS IT COULD POP THE TIRE. WHEN CALLING FOR ESTIMATES, I WAS TOLD THAT THE COIL SPRING MUST HAVE BEEN DEFECTIVE FOR A CAR OF THIS YEAR AND MILEAGE.
AUTOMATIC TRANSMISSION. VEHICLE IS LOCKED IN 4TH GEAR WHILE IN DRIVE. CAN NOT MANUALLY SHIFT UP OR DOWN.
MY VEHICLE IS AT 117K MILES. IT USES APPROX 6 QTS OF OIL/3000 MILES.I CANNOT GET UP TO SPEED ON THE HIGHWAY AS IT WILL NOT AUTO SHIFT DOWN WITH ANY ACCELERATION RPMS RUN AND STAY AT 6,000 WHEN TRYING TO GET TO 70MPH - IT IS INCLUDED IN SC147 RECALL, HOWEVER THE DEALERSHIP IS STATING IT PASSED THE RECALL TEST AND IT'S THE TRANSMISSION NOT THE ENGINE. TRANSMISSION DOES NOT BURN OIL AT 6 QTS/3000 MILES
MY ENGINE SEIZED WHILE DRIVING ON TO RAMP TO HIGHWAY. MY CAR CUT OFF AND WAS UNRESPONSIVE. I FORCED THE CAR TO THE SIDE OF THE ON-RAMP DURING RUSH HOUR TRAFFIC. AT THIS TIME, I HAD TO HAVE MY VEHICLE TOWED. THERE IS A RECALL ON THE 2012 KIA SORENTO ENGINE FOR IT STALLING WHILE DRIVING. I CALLED KIA CORPORATE FOR ASSISTANCE WITH THIS MATTER AND THEY ARE GIVING US THE RUN-AROUND. I HAVE HAD THE VEHICLE BORE SCOPED, PROVING SEIZING OF THE ENGINE. IN ADDITION, I AM A LICENCES AIR-FRAME AND POWER-PLANT MECHANIC SO I KNOW MY WAY AROUND A CAR. THIS WAS VERY DANGEROUS AND UNEXPECTED SITUATION TO BE IN.
THE AIR BAG WARNING LIGHT CAME ON AT ABOUT 77K MILES AND WILL NOT GO OFF. THIS APPEARS TO BE A RECURRING PROBLEM WITH THE VEHICLE IN SEEING POSTINGS ONLINE.
I RECEIVED A INTERIM SAFETY RECALL ON 6/30/17 (ATTACHED). ON 6/21/17 WHILE TRAVELLING ON THE HIGHWAY (RT. 80) GOING 70MPH THE ENGINE LOST ALL POWER. THERE WAS NO KNOCKING SOUND OR WARNING LIGHT AS THE NOTICE HAD STATED WOULD BE AN INDICATOR TO A POSSIBLE PROBLEM. I LUCKILY WAS ABLE TO PULL OVER TO THE SIDE OF THE ROAD BEFORE THE CAR COMPLETELY STOPPED OPERATING .FORTUNATELY I WAS TRAVELLING IN THE LEFT LANE. HAD I BEEN IN ANY OTHER LANE THERE WOULD HAVE BEEN NO WAY I COULD HAVE PULLED OVER THE VEHICLE. THE ENGINE LOST POWER THAT QUICKLY WITHOUT WARNING. I HAD TO HAVE TO CAR TOWED OFF THE HIGHWAY AND CONTACTED KIA. A CASE WAS OPENED AND I WAS ADVISED THAT THE CAR WOULD HAVE TO BE INSPECTED TO DETERMINE IF IT WAS DUE TO THE RECALL THAT THE ENGINE STOPPED. I RECEIVED A CALL THE NEXT DAY THAT INDEED THE ENGINE WAS PART OF THE RECALL AND I WOULD BE RECEIVING A NEW ENGINE. KIA HAS NOT COMMUNICATED WITH ME IN REGARDS TO THE ETA OF THE REPAIR. I CALLED THE DEAL WHO HAD NO IDEA WHEN THE CAR WOULD BE REPAIRED. AFTER CONTACTING KIA I WAS GIVEN AN ETA OF 7/15/17. CASE # 12385542
WHILE DRIVING THE ABS, TRACTION CONTROL, AND DOWN HILL BREAK ASSIST LIGHT BEGAN TO COME ON NORMAL HIGHWAY DRIVING. WOULD STOP AND RESTART THE CAR THE LIGHTS WOULD GO OFF, AFTER A FEW DRIVING MILES THE LIGJTS CAME BACK ON AND STAYED. NOW THE BREAK WARNING LIGHT WILL ILLUMINATE SOMETIMES. I OWNER VEHICLE 52,000 THOUSANDS ON VEHICLE. ALL SERVICE UP TO DATE AND PERFORMED BY KIA DEALERSHIP.
REAR TRUCK DOOR LIFT GATE SUPPORT, TAIL GATE SUPPORT. I WAS CLEANING OUT OUT OUR VEHICLE WHILE STATIONARY IN OUR DRIVEWAY WITH THE BACK DOOR OPEN, AND NEXT THING I KNEW HE DOOR HAD SLAMMED DOWN ON ME. ONE OF THE LIFT GATE SUPPORTS GATEWAY AND BLEW AND COLLAPSED ON TOP OF ME. I SUFFERED FROM A MAJOR HEADACHE AND SOME MINOR BACK PAIN. I'M GRATEFUL THIS WAS NOT MY CHILD WHO WOULD HAVE BEEN HURT WORSE. THIS SEEMS TO BE A SAFETY ISSUE.. I CONTACTED DEALERSHIP AND NO RECALL LISTED NOR COVERED WE HAD TO REPLACE AND REPAIR OURSELVES. WE PURCHURSED NEW ONES AND REPLACED TODAY WHEN WE RECEIVED THEM!
KIA SORENTO ENGINE RECALL - MY CAR WAS DELIVERED TO THE DEALERSHIP ON 6/17 DUE TO ENGINE FAILURE WHICH WAS ASSOCIATED WITH THE RECALL. THEY CALLED ME TO PICK UP MY CAR ON 8/19. AFTER EXITING THE LOT, I CONTINUED TO HEAR THE METAL GRINDING SOUND IN THE ENGINE AREA TO THE RIGHT OF THE PASSENGER SIDE, ADDITIONAL NOISES COULD BE HEARD IN THE REAR AXLE AND AN EXTREMELY TIGHT STEERING WHEEL WHEN TURNING. I IMMEDIATELY CALLED THE DEALER AND SPOKE WITH THE SERVICE MANAGER WHO ASKED THAT I RETURN THE VEHICLE. I RETURNED IT ON MONDAY MORNING, 8/21 AND WAITED 3 HOURS WHILE THEY CHECKED THE CAR. THE MANAGER THEN INFORMED ME THAT I NEEDED A NEW STEERING SHAFT WHICH WOULD COST ME $518. MY CAR DID NOT HAVE A TIGHT STEERING WHEEL WHEN I LAST DROVE IT BEFORE BEING TOWED INTO THE DEALERSHIP LOT. THE TECHNICIANS HAD TO PULL MY CAR APART TO REPLACE THE ENGINE AND ADJUSTED MY STEERING SHAFT, WHICH THEY ARE UNWILLING TO REPAIR OR REPLACE. IN ADDITION, KIA ALSO OWES ME OVER $900 FOR A PREVIOUS REPAIR AND TWO EXPENSES THAT WAS ORIGINALLY SUBMITTED ON 6/21. AS I CONTINUE TO KEEP A LOG OF ALL MY CALLS TO KIA AND THE DEALER TO MAKE MY CASE AGAINST THE COMPANY. THE CAR HAS NOT IMPROVED WITH A REFURBISHED ENGINE, IT HAS BECOME WORSE, WHICH PLACES ME AND MY FAMILY IN DANGER. I HAVE GIVEN ALL THE DOCUMENTATION TO MY ATTORNEY TO FILE A FORMAL COMPLAINT WITH THE COMPANY AND WITH THE NECESSARY REGULATORY BODY. MY CAR WAS WORKING EFFICIENTLY BEFORE BREAKING DOWN AND I WOULD LIKE TO BE REIMBURSED AND MY CAR FIXED OR REPLACED.
WE HAD STRUGGLED WITH THE CHECK ENGINE LIGHTS ON THE CAR COMING ON AND GOING OFF RANDOMLY. HAD THE CAMSHAFT POSITION SENSOR REPLACED TWICE. RETURNED FROM A 11 DAY VACATION AND UPON STARTING THE CAR THERE WAS A KNOCKING SOUND FROM THE ENGINE. TOOK IT TO A MECHANIC IN TOWN IMMEDIATELY FOR FEAR SOMETHING WAS WRONG WITH THE CAR. THE NEXT DAY RECEIVED A RECALL LETTER FROM KIA BUT THE MECHANIC IN TOWN HAD ALREADY RUN DIAGNOSTICS AND FOUND SEVERAL THINGS WRONG WITH THE ENGINE. TOOK IT TO KIA PER THE RECALL AND THEY REPORTED THAT THE DIAGNOSTIC TOOL COULD FIND NOTHING WRONG AND THAT THE ENGINE WAS FUN. I TOOK IT TO A TOYOTA DEALERSHIP FOR TRADE ASSESSMENT AND THEY TOO TOLD ME THE ENGINE WAS BAD. I HAVE SINCE TRADED THE CAR IN BECAUSE A MECHANIC I TRUST ADVISED ME TO DO SO. WHEN THIS CAR WAS FIRST PURCHASED IT WAS INVOLVED IN AN ACCIDENT THAT WAS UNREPORTED AND REPAIRED BY THE DEALERSHIP. I'VE CONSTANT TROUBLE WITH THE WIRING AND HONESTY OF KIA. I NO LONGER OWN THE VEHICLE BUT I SUFFERED AN EXPENSE TO REPLACE IT BECAUSE KIA CLAIMED THIS VEHICLE WAS UNAFFECTED. I DID NOT FEEL SAFE DRIVING IT ANY LONGER.
MY ENGINE SEIZED UP 4 TIMES OVER THE LAST MONTH TEMPORARILY CAUSING IT TO STALL. LAST WEEK, IT STARTED KNOCKING AND THE DEALER TELLS ME I NEED A NEW/USED ENGINE. THE ENGINE ONLY HAD 140,000 MILES ON IT AND HAS BEEN SERVICES EVERY 3000 MILES FOR THE MOST PART. I THINK IT SHOULD BE INCLUDED IN THE ENGINE RECALL 17V224000
TL* THE CONTACT OWNS A 2012 KIA SORENTO. THE CONTACT STATED THAT ON SEVERAL OCCASIONS WHILE AT A STOP LIGHT, THE VEHICLE HAD SUDDENLY STALLED AND ALSO WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE WOULD SUDDENLY LOOSE POWER CAUSING THE SPEED TO DECELERATE. THE VEHICLE WAS TAKEN TO ROSEVILLE KIA IN ROSEVILLE, CALIFORNIA TO BE DIAGNOSED BUT THE FAILURE COULD NOT BE DUPLICATED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 128,000.
I RECENTLY HAD STRUTS REPLACED DUE TO NORMAL WEAR AND WAS INFORMED THERE WAS AN ISSUE WITH A FRACTURE IN THE RIGHT FRONT AXLE. I WAS FURTHER TOLD IT MAY BE A RECALL. WELL AFTER RESEARCH I WAS TOLD IT WAA FOR 2014 BUT IT IS THE EXACT SAME ISSUE ON MY VEHICLE. I WAS ADVISED TO SUBMIT THIS FOR REVIEW TO SEE IF THIS RECALL OF THE 2014 FRONT AXLE SHOULD BE EXTENDED TO MORE YEARS AS MY ISSUE IS THE EXACT SAME THING. IT DOES MAKE LOUD NOISE AT MILD TURNS. THE MECHANIC STATED IT WILL ONLY GET WORSE AS THE FRACTURE PROGRESSES. I HAVE TO GET THIS FIXED AND CAN'T WAIT TO SEE WHAT YOUR DECISION IF ANY IS BUT MAYBE THIS WILL HELP OTHERS.
5/30/2017 I WAS DRIVING AND I WAS MERGING ONTO THE FREEWAY SO I GAVE MY CAR ABOUT HALF THROTTLE AND AS SOON AS THE CAR STARTED TO ACCELERATE THE ENGINE STOPPED ACCELERATING WHILE MY FOOT WAS STILL ON THE GAS AND ALL OF THE LIGHT WENT ON ON MY DASHBOARD AND THE ENGINE COMPLETELY SHUT OFF. THE RPM'S DROPPED COMPLETELY BUT EVERYTHING ELSE STAYED ON, LIGHTS,STEERING,BRAKES,INTERIOR ELECTRONICS, EVERYTHING BUT THE ENGINE ITSELF REMAINED ON. I WENT TO START THE CAR AFTER I CAME TO A COMPLETE STOP AND IT MAKE SOME WEIRD TICKING NOISES BEFORE IT ACTUALLY TURNED ON AND IT IDLED, BUT AS SOON AS I GAVE IT SOME GAS THE ENGINE SHUT OFF. DEALER SAID ENGINE WAS SEIZED AND THERE WAS SLUDGE IN THE OIL, DID NOT PHYSICALLY SEE THIS MY SELF
THE SUNROOF SPONTANEOUSLY SHATTERED WHILE THE CAR WAS DRIVEN ON THE HIGHWAY. THERE WAS NOTHING THAT IMPACTED IT, RATHER IT BROKE ALL BY ITSELF. IT MADE A LOUD NOISE AND GLASS BEGAN TO TRICKLE INTO THE CAR INTERIOR.
TL* THE CONTACT OWNS A 2012 KIA SORENTO. WHILE DRIVING 45 MPH, THE CRANK CASE BEARING IN THE ENGINE DISINTEGRATED AND RUINED THE MOTOR. THE VEHICLE WAS TOWED TO OXONDALE KIA IN FLAGSTAFF ARIZONA WHERE IT WAS DIAGNOSED THAT METAL FRAGMENTS ENTERED INTO THE ENGINE OIL DEPOSIT, WHICH CAUSED FURTHER DAMAGE TO THE VEHICLE. THE SERVICE MANAGER AT THE DEALER STATED THAT THERE WAS A RECALL FOR THE FAILURE, BUT THE CONTACT'S VIN WAS NOT INCLUDED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE RECALL DETAILS WERE NOT PROVIDED. THE FAILURE MILEAGE WAS APPROXIMATELY 81,000.
ON TUESDAY MAY 16TH, 2017 AT ABOUT 10:30 PM I WAS DRIVING DOWN THE HIGHWAY IN MY KIA ALL OF A SUDDEN LOST POWER. THERE WAS NO INDICATION THAT A PROBLEM EXISTED. I WAS DRIVING EAST ON THE INTERSTATE AT ABOUT 70 MPH BUT I WAS ABLE TO MANEUVER TO THE SIDE OF THE ROAD AFTER THE LOSS OF POWER AND AVERTED BEING HIT FROM BEHIND FROM A SEMI. I HAD 5 OTHER OCCUPANTS IN THE CAR AS WE WERE COMING HOME FROM A BALL GAME. A GOOD SAMARITAN HAPPENED ALONG AND TOOK THE OCCUPANTS TO A WAFFLE HOUSE WHILE I WAITED WITH MY WIFE FOR A TOW TRUCK. WE TOOK THE CAR TO MY MECHANIC WHO INFORMED ME THAT THE ENGINE HAD SEIZED. HE NOTICED THAT THERE WERE BITS OF METALLIC IN THE OIL AND SAID IT WOULD BE BEST TO HAVE IT REPLACED. WE HAD STARTED INVESTIGATING THE COST OF A USED ENGINE WHEN I READ ABOUT A CLASS ACTION SUIT INVOLVING KIA AND OWNERS OF CARS WITH A 2.4 GDI ENGINE. THEIR COMPLAINTS PARALLELED WHAT I HAD JUST WITNESSED. THE RECALL NUMBER FOR THIS IS IS NHTSA 17V-224.
TL* THE CONTACT OWNS A 2012 KIA SORENTO. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 60 MPH, ALL THE WARNING INDICATORS ILLUMINATED AND THE VEHICLE LOST ACCELERATION POWER. THE CONTACT COASTED TO THE SIDE OF THE ROAD. THE VEHICLE WAS TOWED TO THE RESIDENCE. THE FOLLOWING DAY THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 82,000.
CAR PURCHASED IN NOVEMBER 2014. DRIVER'S SIDE AIRBAG LIGHT CAME ON A WEEK AGO ABOUT 81,700 MILES. TOOK TO KIA DEALER ON 5-4-17 AND WAS TOLD I NEEDED A NEW AIR BAG COSTING $1,032 AS EXTENDED WARRANTY DOES NOT COVER IT. WARRANTY SHOULD COVER COST OF REPLACING AIRBAG AS IT IS PART OF THE VEHICLE AND IS FAULTY THROUGH NO FAULT OF MY OWN. I HAVE READ NUMEROUS COMPLAINTS ONLINE ABOUT SIMILAR ISSUES. I AM NOT ABLE TO REPLACE AIRBAGS AT THIS TIME DUE TO COST. PLEASE HELP. SHOULDN'T THERE BE A RECALL FROM MANUFACTURER ON THIS. SAFETY IS A PRIORITY.
THE DRIVER'S SIDE REAR DOOR HANDLE CAME OFF. I WAS TRYING TO OPEN THE DOOR, AND THE HANDLE JUST FELL OFF.
TL* THE CONTACT OWNS A 2012 KIA SORENTO. THE CONTACT STATED THAT THERE WAS A SUDDEN LOSS OF POWER WHEN APPLYING THE ACCELERATOR PEDAL. THE DRIVER NOTICED THAT SMOKE WAS EMITTING UNDER THE HOOD OF THE VEHICLE, THE CHECK ENGINE WARNING LIGHT ILLUMINATED AND A FIRE ERUPTED UNDER THE HOOD. A PASSERBY STAYED WITH THE DRIVER UNTIL A STATE TROOPER WAS PRESENT AS THE VEHICLE WAS ON FIRE AND THE FLAMES WENT OUT OVER TIME. THE DRIVER WAS ABLE TO EXIT THE VEHICLE. THE VEHICLE WAS TOWED TO A MECHANIC YARD. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 17V224000 (ENGINE AND ENGINE COOLING). THE CONTACT WAS WAITING TO DETERMINE A RESPONSE FROM THE MANUFACTURER TO DIAGNOSE HOW THE FAILURE OCCURRED. THE APPROXIMATE FAILURE MILEAGE WAS 103,000. ..UPDATED 06/27/17 *BF
TL* THE CONTACT OWNS A 2012 KIA SORENTO. WHILE OPERATING THE VEHICLE, A LOUD TICKING NOISE WAS PRESENT COMING FROM THE ENGINE AND THE VEHICLE SUDDENLY SHUT OFF. THE VEHICLE WAS TOWED TO SOUTHWEST KIA OF ROUND ROCK, TEXAS WHERE IT WAS DIAGNOSED THAT THE ENGINE WAS FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 103,000.
DRIVING AND THE CAR CUT OFF ON THE HIGHWAY. NO LIGHTS NO WARNING.. ENGINE DIED.
BOTH DRIVER AND FRONT PASSENGER SEAT TRIM THAT HOUSES THE SEAT POSITION ADJUSTMENT KNOBS ARE DESIGNED POORLY AND FAIL UNDER NORMAL USE. ONCE FAILURE OCCURS TRIM CAN MOVE EASILY WHICH CAN CAUSE THE SEAT ADJUSTMENT SWITCHES TO BE ENGAGED CAUSING THE SEAT TO MOVE WHILE VEHICLE IS IN MOTION.
FRONT HEADLIGHTS CONTINUALLY SHORT OUT I HAVE REPLACED BULBS CONNECTOR WIRE MULTIPLE
THE AIR BAGS DID NOT COME OUT AND THE CAR WAS TOLLED.
BOUGHT MY SORENTO BRAND NEW. HAVE HAD FOR 5 YEARS AND HAVE 1 YEAR LEFT ON LOAN. I HAVE RECORDS OF TAKING VEHICLE TO DEALERSHIP AND HAD SEVERAL COMPLAINTS OF HEARING RATTLE LIKE A PAINT CAN.. YET THEY BLEW ME OFF. GAVE ME POOR EXCUSES FOR REASONING AND STATED THIS WAS NORMAL SOUND.. I FELT THAT THERE WAS AN ISSUE YET BELIEVED THE TECHNICIAN OVER MY CONCERNS.. NOISES CONT FOR COUPLE YEARS YET NOTHING GOT WORSE. THEN SHE. I WAS AT 128 K MILES KIA SENDS OUT THE EXTENDED WARRANTY LETTER AND I TOOK MY VEHICLE TO ANOTHER DEALER TO GET AN UNDERSTANDING THAT THIS ISN'T A NORMAL SOUND AND THAT THERE WAS SOMETHING SERIOUSLY WRONG YET THEY BELIEVED A ENGINE FLUSH WOULD GET RID OF CARBON BUILD UP AND ALL WOULD BE GOOD.. AFTER PAYING OUT OF POCKET FOR THIS NOTHING CHANGED AND I GOT LITTLE TO NO ASSISTANCE W THE NEW DEALER I TRAILED. I DON'T TO DRIVE THE VEHICLE BC I HAD NO OPTIONS. NO MONEY LEFT TO FIX MY CAR IN WHICH CAST ME MONTHLY... REPAIRED ALL THINGS NEEDED BY THE KIA BOOK AND AS REQUIRED BY SERVICING W FUEL ADDITIVES AS RECOMMENDED YET NOW I HAVE A COMPLETE BLOWN ENGINE. STILL OWE AND NOW FIGHTING TO GET KIA TO HELP ME. THE RECALL LETTER ISN'T OUT YET THERE IS EXPECTED A RECALL.. I NOW HAVE 141K MILES AND NEED HELP.. I'M LUCKY THAT WE WERE NOT HURT.. OUR ENGINE BLEW IN THE MOUNTAINS.. TOOK ME AAA.. 150 BUCKS AND 6HRS TO GET HOME W FRIENDS ASSISTANCE..
CAR NEVER GAVE A WARNING THAT ANYTHING WAS WRONG, TOOK IT TO GET REGULAR OIL CHANGES AS NEEDED AND SUDDENLY IN TRAFFIC WHILE MOVING FORWARD, THE CAR BEGAN BUCKING AND JUMPING, THE NOISE SOUNDED LIKE A CLUCK. I THOUGHT SOMETHING HAD FALLEN OFF AS THE CAR WAS ORIGINALLY DRIVING SMOOTHLY. I HAD IT TOWEDT TO KIA AND IT WAS SAID THE ENGINE WAS NO GOOD. NO WARNING LIGHTS OR ENGINE LIGHTS EVER CAME ON TO FOREWARN OF ANY ISSUES EVER WITH THE CAR.
TL* THE CONTACT OWNS A 2012 KIA SORENTO. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 17V224000(ENGINE) WAS RECEIVED IN APRIL OF 2017. THE CONTACT STATED THAT THE PARTS NEEDED TO REPAIR THE VEHICLE WERE STILL NOT AVAILABLE AND NO ESTIMATED TIME FOR RECEIVING THE PARTS COULD BE GIVEN. THE MANUFACTURER AND LOCAL DEALER WERE NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
TL* THE CONTACT OWNS A 2012 KIA SORENTO. THE CONTACT STATED THAT THE ENGINE MADE AN ABNORMAL NOISE AND STALLED SEVERAL TIMES WITHOUT WARNING. THE VEHICLE WAS UNABLE TO BE DRIVEN AND WAS TOWED TO THE DEALER (MORITZ KIA FORT WORTH 501 WEST FWY, FORT WORTH, TX 76116 (817) 560-6000). IT WAS DIAGNOSED THAT THE ENGINE ASSEMBLY NEEDED TO BE REPLACED. THE DEALER INDICATED THAT THEY WERE UNCERTAIN OF WHEN THE PART WOULD BE PRODUCED. THE CONTACT WAS PROVIDED WITH A LOANER VEHICLE, BUT WAS UNABLE TO DETERMINE A REASONABLE TIME FRAME FOR WHEN THE VEHICLE WOULD BE REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 78,000. UPDATED 08/30/17*LJ *CN
TL* THE CONTACT OWNS A 2012 KIA SORENTO. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 5 MPH, THE ENGINE SUDDENLY SHUT OFF. THE CHECK ENGINE AND THE CHECK OIL SENSOR LIGHTS ILLUMINATED. AFTER RESTARTING, THE ENGINE SHUT OFF A SECOND TIME. THE CAUSE OF THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 58,000.
MY ENGINE SEIZED UP WHILE IN MOTION. THE FRONT END POPS DURING BRAKING, AND A BOLT HEAD BROKE OFF THE AWD HOUSING.
I HAVE CONTACTED THE KIA DEALERSHIP THREE TIMES ABOUT THIS CAR BURNING OIL. THEY TOLD ME THIS IS NORMAL FOR A VEHICLE THAT HAS 90,000 MILES ON IT. ONE TIME I HAD TO PUT 2 QUARTS OF OIL IN IT AND THEN AFTER DRIVING 400 MILES I HAD TO PUT ANOTHER 1 QUART OF OIL IN IT. I UNDERSTAND THEY COULD BE A PROBLEM WITH THE 2.4 ENGINE IN THIS VEHICLE. ALL I AM ASKING IS FOR THEM TO DO A COMBUSTION TEST ON THE ENGINE WHILE IT IS STILL UNDER WARRANTY.
'TAKATA RECALL' I CONTINUE TO SMELL A BURNING SMELL UNDER MY HOOD BUT NO ONE CAN SEEM TO FIND IT. IT COME AND GOES I HAD IT CHECKED WAS TOLD ALL FLUIDS ARE FINE AND NO LEAKS. I PRAY IT NEVER CATCHES FIRE AS I HAVE A GRANDSON WHO RIDES WITH ME OFTEN. ALSO MY REAR BREAK LIGHT GO OUT EVER TWO MONTHS NOT SURE WHY IT IS NOT JUST ONE SIDE THEY TAKE TURNS EACH SIDE. PRESSURE IN TIRES TEND TO GO LOW VERY OFTEN FOR NO REASON PLEASE HELP ME FIND OUT WHAT IS REALLY WRONG BEFORE SOMETHING BAD HAPPENS 🙏🙏 THE BURNING SMELL SCAMMERS THE MOST BUT I SMELL WHILE IN MOTION.
TL* THE CONTACT OWNS A 2012 KIA SORENTO. THE CONTACT STATED THAT THE VEHICLE EXHIBITED NO SAFETY RELATED ISSUES OR FAILURES UNTIL MANUFACTURER RECALL CAMPAIGN: SC147 AND AN OIL CONSUMPTION TEST WERE PERFORMED. JIM SHORKEY UNIONTOWN KIA (1050 PITTSBURGH RD, UNIONTOWN, PA 15401, 724-415-3210) SERVICED THE RECALL CAMPAIGN AN INDICATED THAT THE ROD BEARING, O RING, AND ENGINE WERE WEARING DOWN. THE DEALER STATED THAT THE MANUFACTURER HAD NO REMEDY FOR THE FAILURES. SMAIL KIA (5094 US-30, GREENSBURG, PA 15601, 724-837-7000) WAS NOTIFIED OF THE ENGINE FAILURE AND THAT THERE WAS EXCESSIVE OIL AFFECTING THE CRANK CASE AND PISTON RINGS. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 118,000.
VEHICLE WAS ON THE HIGHWAY AT APPROXIMATELY 55 MPH, READY TO GET OFF OFF RAMP WHEN VEHICLE STARTED RUNNING ROUGH AND TURNED OFF, ON 2-28-17 IN THE MORNING. WE TOWED IT TO THE KIA SERVICE. THEY DIAGNOSED SLUDGE IN THE ENGINE AND THAT IT HAS TO BE REPLACED. THE VEHICLE ONLY HAS 84K MILES AND THE OIL CHANGES HAVE BEEN DONE EVERY 3 TO 4 K. THEY REQUESTED ALL THE OIL SERVICE RECORDS.
THE AIR BAG LIGHT ON THE FRONT PANEL TURNED ON WHEN THE CAR HAD ABOUT 90,000 MILES WITH NO ACCIDENT OR OTHER ISSUE. THE KIA DEALER INSPECTED THE VEHICLE AND LET ME KNOW THAT THE AIR BAG MODULE AND THE AIR BAG AT THE DRIVER'S SIDE HAS TO BE REPLACED AT A COST OF MORE THAN $800 IN PR. THEY ALSO TOLD ME THAT THE AIR BAGS MAY NOT WORK PROPERLY IN CASE OF AN ACCIDENT WHILE THIS LIGHT IS ON. I CONSIDER THAT THIS IS A SAFETY ISSUE AND HAS TO BE ADDRESSED BY THE MANUFACTURER AS IT IS NOT RELATED TO AN ACCIDENT OR ANY EVENT CAUSED BY THE CONSUMER. INSTEAD, THE ISSUE JUST APPEARED WITH TIME AND NOW OUR SAFETY IS AT RISK.
TAKATA RECALL- I HAD JUST STOPPED TURNED A CORNER AND THEN VEHICLE PULLED TO THE RIGHT CAUSING ME TO HIT A POLE.
COMPLETE ENGINE FAILURE. WHILE PASSING A LARGE TRUCK ON A NARROW TWO LANE HIGHWAY THE ENGINE COMPLETELY SHUT DOWN MIDWAY THROUGH THE PASS. MOMENTUM ALLOWED THE CAR TO COMPLETE THE PASS, BUT DUE TO THE SPEED AND WITHOUT POWER STEERING IT WAS VERY DIFFICULT TO MANEUVER. FORTUNATELY I WAS FAMILIAR WITH THE ROAD AND ABLE TO MAKE IT SAFELY TO A PULL OFF. MY LOCAL REPAIR GARAGE DETERMINED THE ENGINE IS SEIZED, WITH METAL FRAGMENTS IN THE OIL. HAVE MADE MULTIPLE ATTEMPTS TO CONTACT THE DEALER WHERE THE CAR WAS PURCHASED. TO DATE, NO RESPONSE. CAR IS CURRENTLY NOT DRIVABLE.
OUR 2012 KIA SORENTO WAS IN MOTION ON THE HIGHWAY WHEN A LOUD KNOCKING SOUND BEGAN. AT THIS POINT THE ENGINE SEIZED AND THE CAR STALLED. IT HAD TO BE TOWED TO THE KIA DEALER AND A NEW ENGINE HAD TO BE PUT IN. WE WERE TOLD BY THE SERVICE MANAGER AT THE KIA DEALERSHIP THAT RECALL SC147 ADDRESSES 2012 KIA SORENTO'S AND THE EXACT SAME ISSUE AS OUR CAR HAD. HOWEVER, THE RECALL DOES NOT INCLUDE HER ENGINE TYPE. GIVEN WHAT HAPPENED TO OUR 17 YEAR OLD DAUGHTER AND THE DANGEROUS SITUATION THAT SHE WAS PUT IN, WE FEEL THAT THESE SORENTO ENGINE TYPES SHOULD ALSO BE INCLUDED IN THE RECALL. KIA CONSUMER AFFAIRS WAS CONTACTED AND THEY REFUSED TO PROVIDE ANY TYPE OF COMPENSATION OR ADD THIS VEHICLE ENGINE TYPE TO THE RECALL.
THE DOOR WILL OPEN FROM THE INSIDE BUT NOT FROM THE OUTSIDE. AFTER SPEAKING TO OTHERS I HAVE FOUND OUT THAT THIS HAS BECOME A COMMON PROBLEM WITH THE SORENTO.
RECEIVED LETTER FROM KIA 'EXTENDING' THE WARRANTY TO 120,000 MILES TO COVER CONNECTING ROD PROBLEM THAT COULD RESULT IN ENGINE FAILURE. SEVERAL MONTHS AFTER RECEIVING LETTER AND CAR AT 147K THE ENGINE FAILED FAILED WHILE DRIVING ON HIGHWAY, KIA DEALER SAID IT WAS FAILED CONNECTION ROD. NOW KIA DENIES CLAIM SINCE PAST 120K. THIS IS A KNOWN DEFECT AND SHOULD HAVE BEEN A RECALL!! VERY UPSET THAT KIA KNEW OF DEFECT AND IS NOT WILLING TO TAKE OWNERSHIP.
2012 KIA SORENTO. CONSUMER WRITES SEEKING REIMBURSEMENT FOR VEHICLE REPAIRS. *LD THE CONSUMER WAS ADVISED THERE WAS SLUDGE IN THE OIL PAN DUE TO NOT TAKING CARE OF THE VEHICLE CAUSING THE MOTOR STARVATION OF OIL. THE CONSUMER IS IN POSSESSION OF ALL OIL CHANGE RECORDS. *JS
TRUCK STARTED MAKING A KNOCKING NOISE. TOOK IT TO THE LOCAL DEALERSHIP AND TO MY SURPRISED, WAS TOLD THAT I NEED AN ENGINE. IT WAS SHOCKING BECAUSE THERE WERE NO SIGNS PRIOR TO THE KNOCKING TO INDICATE A PROBLEM. NO LIGHTS ON THE PANEL LIT UP, NO OIL LEAKS OR ANYTHING OF THAT NATURE. THE MOST APPALLING THING IS THAT THEY QUOTED SEVERAL PRICES FOR REPLACING THE ENGINE? IT WAS NOTHING THAT I DID WRONG TO CAUSE THIS PROBLEM. IN RESEARCHING, I FOUND THAT SHAVINGS FROM THE ENGINE COULD CAUSE THIS PROBLEM. THIS IS A MANFACTURE DEFECT. MY HUSBAND WAS DRIVING IT WHEN IT FINALLY STALLED. HE SUFFERED A HEART ATTACK ONE YEAR AGO AND IS NOT ABLE TO PNYSICALL PUSH THE TRUCK OUT OF THE WAY OF TRAFFIC. FINALLY, HE WAS ABLE TO COAST IT OFF THE HIGHWAY. ALTHOUGH IT HAS ONE HUNDRED THOUSAND MILES, IT WAS SERVICED REGULARLY AND SHOWED NO SIGNS OF A PROBLEM. IF THERE WAS A PROBLEM, IT WAS NOT CAUGHT OR IT WAS IGNORED DURING SERVICE APPOINTMENTS. WHAT OPTIONS DO I HAVE? I DO HAVE A LAWYER WAITING TO HELP ME WITH THIS PROBLEM. I WAS NOT GIVEN INFORMATION THAT SUPPORTED THE NEED OF A NEW ENGINE AT THE COST OF $8,000.00 WHICH IS MORE THAN THE VALUE OF THE TRUCK.