2012 Kia Sorento Complaint Log

WE WERE TOLD WE HAD A 10 YR, 100000 MILE WARRANTY BUMPER TO BUMPER IN JAN 2012 WHEN WE BOUGHT THE VEHICLE. LAST WEEK THE AIRBAG LIGHT AND ENGINE LIGHT CAME ON. WE TOOK THE CAR TO THE LOCAL KIA DEALERSHIP AND WAS TOLD THE WARRANTY DIDN'T COVER CHECK ENGINE OR AIRBAG PROBLEMS, EVEN THOUGH THE DEALERSHIP SERVICE DEPARTMENT SAID THEY WOULD BE COVERED IF THE UNIT WAS UNDER 5 YEARS OLD. THEY WANT $1000+ TO FIX THE ENGINE LIGHT PROBLEM ON THE INTAKE MANIFOLD AND $1400 TO FIX THE AIRBAG PROBLEM. BOTH UNITS SHOULD BE UNDER WARRANTY. WE HAD A SPARE TIRE PROBLEM A MONTH AFTER GETTING THE CAR. THE SPARE TIRE WAS BAD AND THEY WANTED US TO BUY A NEW TIRE. NOTHING WE HAVE IS COVERED UNDER WARRANTY IT SEEMS. WE WERE TOLD THE ENTIRE AIRBAG SYSTEM ON THE CAR WOULD NOT OPERATE UNLESS WE PAID THE $1400 TO REPAIR THE AIRBAG SYSTEM.

I FIRST BOUGHT MY VEHICLE FROM A USED LOT STILL VERY WELL CONDITION ALL SERVICE RECORDS CAR FAX, ETC A FEW MONTHS LATER I HAD ISSUES WITH THE SYSTEM TURNING LIGHTS ON AN A WEIRD ENGINE NOISE, I BROUGHT IT INTO A KIA DELARESHIP ONLY TO BE LAUGHED AT BY THE SERVICE TEAM OVER THE PHONE BECAUSE THEY HADN'T REALIZED I HAD PICKED UP THE LINE, THEY TOLD ME THIS WAS ALL NORMAL FIXED THE "PROBLEMS", AND SENT ME ON MY WAY OUT. I CALLED SEVERAL TIMES AFTER THAT TO TELL THEM I DIDN'T THINK THE ENGINE NOISE WAS CORRECT AND THEY TOLD ME IT WAS NORMAL WEAR AND TEAR, A FEW MONTHS LATER MY ENTIRE CAR SHUT OFF WHILE ON AN EXPRESSWAY WITH MY SELF PREGNANT AND MY 2 YEAR OLD SON. IT IS NOW AT THE SHOP AND THEY ARE ASKING FOR EXTENSIVE INFORMATION AND SERVICE RECORDS WHICH I HAVE AND ARE BEING VERY ODD ABOUT MY VEHICLE AND WHEN THEY WILL KNOW THE PROBLEM. PLEASE BE CAREFUL WHEN BUYING FROM KIA, I COULD HAVE BEEN SERIOUSLY INJURED WITH MY CHILDREN. TRADING IN ONCE THE ISSUE OR ENGINE IF IT EVEN GETS FIXED. SCARED TO DEATH.

@ 66,000 MILES, THE OIL PRESSURE SWITCH, LOCATED UNDER THE INTAKE MANIFOLD, IS DEFECTIVE AND LEAKED ALL THE OIL OUT OF THE ENGINE. YOU CANNOT REPLACE THE SWITCH/SENSOR WITHOUT DISASSEMBLING THE ENGINE. KIA WILL ONLY COVER THIS REPAIR UP TO 60,000 MILES. AN INTERNET SEARCH SHOWS THIS TO BE A COMMON ISSUE. ADDITIONALLY, ITS THE SAME SWITCH THAT IS COVERED UNDER A RECALL ON THE 2011 KIA SORENTO. KIA CUSTOMER RELATIONS SAID I SHOULDN'T BELIEVE WHAT I READ ON THE INTERNET YET IT WAS THE INTERNET I USED TO MAKE MY DECISION TO PURCHASE THEIR PRODUCT. THE OIL PRESSURE SWITCH SHOULD BE ON THE SAME RECALL AS THE 2011 RECALL. SAME PROBLEM SAME SWITCH. DUE TO THE LOCATION OF THE SWITCH AND WHAT IS REQUIRED TO ACCESS IT, THE COVERAGE SHOULD BE THE SAME AS AN INTERIOR ENGINE PART 10 YEARS, 100,000 MILES. THE OIL DRAINED WHILE DRIVING/RUNNING, AND SPILLED WHILE SITTING STATIONARY DUE TO THE DESIGN OF THE ENGINE. THE OIL POOLS ON WHAT WAS DESCRIBED AS A "VALLEY PAN" THEN DUMPS WHEN PARKED.

WE OWN 2012 KIA SORENTO SX, PURCHASED NEW. THE CAR HAS 79643 MILES. OUR FAMILY WAS DRIVING ON INTERSTATE 84 FROM BOSTON TO CONNECTICUT. THE CAR WAS DRIVING AT 60~65 MPH. SUDDENLY, THE CAR TPM (TIRE PRESSURE MONITORING) CAME ON AND WITHIN 5~10 SECOND ALL LIGHTS ( TRACTION CONTROL/ BATTERY/ ALL WHEEL DRIVE) STARTED FLASHING. IT WAS RAINING AND WIPER STOPPED IN MIDDLE. ALL OF THESE EVENTS OCCURRED WITHIN 10~15 SECONDS. I PULLED OVER FROM LEFT LANE TO CENTER LANE. I FELT CAR IS LOSING POWER WITH NO WIPERS RUNNING. I THAN PULLED OVER TO THE BREAKDOWN LANE ' THE CAR STARTED SHAKING AND ENGINE TUNED OFF. THE BREAKS WERE HARD TO PRESS. AFTER THE CAR WAS TURNED OFF - I CANNOT EVEN MOVE THE SHIFTER FROM DRIVE MODE TO PARKING. WE CALLED THE TOW TRUCK AND TOWED THE CAR TO KIA OF EAST HARTFORD ( KIA'S DEALER IN CT) I WAS LUCKY TO PULL OVER WITHOUT ANY ACCIDENT OR TRAGIC. THIS KIND OF SUDDEN DEATH OF CAR WITHOUT WARNING IS VERY DANGEROUS. I CALLED KIA CUSTOMER SERVICE TEAM TO REPORT THIS INCIDENCE AND THEY WERE NOT EVEN CONCERNED. I REVIEWED THE COMMENT/ COMPLAIN FROM OTHER CUSTOMER ABOUT THE SIMILAR INCIDENCE THEY EXPERIENCED AS WELL. I REQUEST WANT NHTSA TO INVESTIGATE THE MATTER.

LETTER FROM KIA SAYING AIRBAG MAY BE ISSUE. WHEN I CALLED DEALER I TOLD THEM AIRBAG LIGHT WAS ON AND THEY SAID I'D BE CHARGED IF NOTHING WAS WRONG WITH IT. THIS WAS NOT A RECALL ACCORDING TO KIA. AFTER LOOKING ONLINE MANY OTHER KIA OWNERS HAVE FACED SAME ISSUE WITH THE SORENTO AND OTHER KIA MODELS. UNDER WARRANTY, DEALERS HAVE CHANGED OUT SEATS AND RESOLVED THE AIRBAG ISSUE. MOST CASES THOUGH, DEALER WANTS TO CHARGE TO CORRECT THIS VERY IMPORTANT SAFETY ISSUE! THIS SHOULD BE INVESTIGATED AND MADE A RECALL FOR KIA OWNERS. IF YOUR DEPARTMENT WOULD INVESTIGATE THE NUMBER OF COMPLAINTS ON THIS ISSUE, I'M SURE YOU'D AGREE THAT A RECALL SHOULD BE ISSUED. THANK YOU FOR YOUR TIME AND I HOPE YOU WILL ADDRESS THIS ISSUE ASAP. *TR

HAVE A 2012 KIA SORENTO. TOOK IT IN TO HAVE A RECALL REPAIRED. DEALER HAD IT FOR 3 HOURS AND WHEN WE GOT IT BACK THE AIR BAG LIGHT ON THE CONTROL PANEL WAS ON. THEY CLAIM THAT THEY DID NOTHING THAT WOULD HAVE CAUSED THE LIGHT TO COME ON. FOR 67,000 MILES NO PROBLEM. THEY HAVE IT FOR 3 HOURS AND NOW THERE'S A PROBLEM. THEY SAID THEY WOULD REPAIR IT FOR $700-$800. I ASKED IF THERE WAS A POSSIBILITY OF THE BAG NOT DEPLOYING OR DEPLOYING FOR NO REASON WHILE I'M DRIVING. THEY SAID THERE WAS NO WAY OF KNOWING UNTIL IT WAS REPAIRED. I DID SOME RESEARCH ON THE INTERNET AND FOUND DOZENS AND DOZENS OF WEB-SITES OF OTHERS (SORENTO AS WELL AS OTHER KIA MODELS) THAT HAVE HAD THE SAME PROBLEM. FOR A SAFETY DEVICE TO HAVE SO MANY PROBLEMS, THERE HAS TO BE SOMETHING WRONG WITH THE DEVICE. I THINK THERE SHOULD BE AN INVESTIGATION INTO THE AIR BAG SYSTEM. NOT JUST ON MINE BUT ALL KIA VEHICLES.

HAVE A 2012 SORENTO THAT CONSTANTLY NEEDS LOW BEAM HEADLIGHTS REPLACED BECAUSE OF A SHORT THAT THE SERVICE DEPARTMENT CAN'T FIGURE OUT. I HAVE FOUND THAT SHORTLY AFTER REPLACING ONE BULB THE OTHER BURNS OUT WITHIN A WEEK OR LESS. I HAVE REPLACED BOTH AT THE SAME TIME AND THEY WILL ONLY LAST ONE MONTH BEFORE BURNING OUT. I HAVE A SIMILAR ISSUE WITH THE BRAKE LIGHTS BURNING OUT AS WELL. THIS IS A HUGE SAFETY ISSUE AND KIA HAS SAID THAT REPLACEMENT WITH OEM BULBS SHOULD FIX IT. THIS IS NOT THE CASE FOR ME, AS I HAVE TRIED OEM AND AFTERMARKET BOTH WITH SAME ISSUE. THIS IS AN ISSUE THAT MANY OWNERS HAVE HAD ISSUES WITH VIA FORUMS ONLINE.

PURCHASED NEW 2012 KIA SORENTO SX 3.5 IN MAY 2012. IT NOW HAS 54K MILES. I HAVE HAD TO REPLACE HEADLIGHT BULBS BOTH SIDES ON 3 OCCASIONS AND HIGH INTENSITY DRIVING LIGHTS (OEM) 2 TIMES EACH SIDE. THE LAST TIME 12/23/15 THE DEALER (LANGDALE KIA, VALDOSTA GA) STATED THAT THE SOCKET ON THE PASSENGER SIDE DRIVING LIGHT WAS DEFECTIVE, CAUSING THE BULB TO EXPLODE, AND THE INTENSE HEAT AND DEBRIS CAUSED DAMAGE TO THE REFLECTOR AND INTERIOR OF THE LENS HOUSING, MAKING IT NOT REPAIRABLE. THE REPLACEMENT COST INCLUDING 1.5 HR. LABOR IS OVER $300, AND THE SERVICE WRITER STATED IT WAS NOT COVERED UNDER WARRANTY BE CAUSE OF AGE, MILEAGE, AND THE BULB THAT CAUSED THE DAMAGE WAS NOT COVERED UNDER ANY WARRANTY?? I HAVE ALSO HAD TO REPLACE INTERIOR COURTESY LIGHT BULBS AND ALSO TAG LIGHT BULBS. I HAVE SPENT APPROX. $200 SINCE PURCHASING THE VEHICLE! THIS IS RIDICULOUS FOR A $38000 VEHICLE.

AIRBAG LIGHT CAME ON DASH AT APPROX. 71,000 MILES. KIA DEALERSHIP SERVICE SAYS "PASSENGERS SEAT CUSHION ASSEMBLY SETTING CODE" ESTIMATED COST TO FIX IS $2,306.00. CAR IN EXCELLENT SHAPE. CAR NEVER IN ANY ACCIDENTS, ALL MAINTENANCE DONE AT KIA DEALERSHIP.

I BOUGHT MY KIA NEW FROM THE DEALERSHIP WITH AN EXTENDED WARRANTY. IT CURRENTLY HAS 83000MI ON IT. WHEN I START IT, IT IS MAKING A RATTLING NOISE COMING FROM THE ENGINE THAT ONLY LAST A FEW SECONDS. WE TOOK IT TO THE DEALER AND THEY ARE SAYING IT NEEDS A NEW ENGINE BECAUSE THERE ARE SHARDS OF METAL IN THE OIL PAN. THE COST TO REPLACE IS $6000. THE ENGINE LIGHT HAS NOT COME ON AT ANY POINT WHILE OWNING THE SUV, NOR HAS ANY OTHER LIGHT. WE HAVE MAINTAINED OIL CHANGES AT EVERY 4000MI OR LESS BUT WE COMPLETED ALL OIL CHANGES AND FILTER CHANGES OUR SELF. THE MASTER MECHANIC STATED THAT THERE WAS NO SLUDGE IN THE ENGINE AND THE ENGINE LOOKED TO BE WELL TAKEN CARE OF. THE EXTENDED WARRANTY IS NOT WANTING TO COVER THE COST OF THE REPAIR. WE ARE STILL WAITING TO SEE WHAT THE DEALERSHIP IS GOING TO DO.

TL* THE CONTACT OWNS A 2012 KIA SORENTO. THE CONTACT STATED THAT WHILE EXITING THE VEHICLE, THE VEHICLE ROLLED AWAY INDEPENDENTLY CAUSING THE VEHICLE TO CRASH INTO A FRONT GATE. THE CONTACT ENTERED THE VEHICLE AND DEPRESSED THE BRAKE PEDAL TO STOP THE VEHICLE FROM CONTINUING TO ACCELERATE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT SUSTAINED LEG AND KNEE INJURIES THAT NEEDED MEDICAL ATTENTION. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V626000 (POWER TRAIN). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE WAS 106,927.

LETTER FROM SENATOR FISCHER ON BEHALF OF CONSTITUENT ASKING FOR ASSISTANCE WITH HIS 2012 KIA SORRENTO RECALL ISSUES AND CLASS ACTION SETTLEMENT AS DESCRIBED IN THE ATTACHED EMAIL; ATTN: BRANDI MCCASLIN DIRECT RESPOND TO CONSTITUENT SERVICES. *SMD THE CONSUMER STATED THE NEAREST DEALER WAS THREE HOURS AWAY. THE CONSUMER REQUESTED COMPENSATION FOR TIME AND FUEL EXPENSES TO GET TO THE DEALER. RECALL # 15V626000. *JB

SORENTO RECALL. FEDERAL MOTOR VEHICLE STANDARD NO.114.REQUIRES THE SERVICE BRAKE TO BE DEPRESSED BEFORE THE TRANSMISSION CAN BE SHIFTED OUT OF PARK. WHEN EXCESSIVE FORCE IS APPLIED TO THE GEAR SHIFT LEVER, THE PARK POSITION CATCH IN THE BRAKE-SHIFT INTERLOCK MECHANISM CAN CHIP OR CRACK. THIS DAMAGE CAN CAUSE THE SHIFT LEVER TO BE MOVED OUR OF PARK WITHOUT PRESSING THE BRAKE PEDAL THUS THE VEHICLE CAN ROLL INCREASING THE RISK OF A CRASH AND OR INJURY ESPECIALLY IF DRIVER IS NOT PRESENT.

TL* THE CONTACT OWNS A 2012 KIA SORENTO. THE CONTACT STATED THAT WHILE COMING THE A STOP, THE BRAKES FAILED TO RESPOND WHEN THE BRAKE PEDAL WAS DEPRESSED. AS A RESULT, THE VEHICLE TO CRASHED INTO A RESTAURANT. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED. THE CONTACT DID NOT SUSTAIN ANY INJURIES. THE VEHICLE WAS STILL AT THE LOCATION OF THE CRASH AT THE TIME OF THE CALL. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 13,741.

AFTER SITTING FOR TWO DAYS, THE UNIT WOULDN'T RESPOND TO SMART KEY. INITIALLY THOUGHT SMART KEY BATTERY WAS DEAD. I REPLACED BATTERY IN SMART KEY, BUT THE VEHICLE STILL WOULDN'T RESPOND. I HAD TO USE MECHANICAL KEY TO UNLOCK AND ENTER UNIT WHEN I NOTICED THAT NEITHER THE INTERIOR LIGHTS WERE WORKING NOR WOULD THE 'START' BUTTON ACTIVATE ENGINE OR ANY AUXILIARY FUNCTIONS. BOOSTED UNIT AND TOOK TO A NEARBY SHOP. SHUT OFF ENGINE AND WAITED A FEW SECONDS, AND IT DID RESTART; BUT LEFT WITH SHOP TO SEE IF BATTERY HAD A BAD CELL (THE REASON IT WOULDN'T START). THE SHOP INDICATED THAT BOTH THE ALTERNATOR AND BATTERY NEEDING REPLACING. THE SHOP SUPERVISOR STATED THAT THE ALTERNATOR WASN'T PROPERLY CHARGING THE BATTERY. I MENTIONED THAT THE ALTERNATOR/CHARGE LIGHT NEVER CAME ON WITH ME; BUT HE STATED THAT IT WILL NOT ALWAYS COME ON UNLESS THE ALTERNATOR HAS REALLY GOTTEN BAD. REPLACEMENT ALTERNATOR COST $500 (EXCLUDING LABOR) FOR A UNIT THAT IS ONLY JUST OVER 4.25 YEARS OLD, AND WITH ONLY 83,700 MILES.

The contact owns a 2012 Kia Sorento. The contact received notification of NHTSA Campaign Number: [XXX] (Service Brakes, Hydraulic) and for NHTSA Campaign Number: [XXX] (Power Train) however, when the contact attempted to set up a recall appointment the contact was told that the recalls only applied to vehicle in the United States and not Puerto Rico. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

TL* THE CONTACT OWNS A 2012 KIA SORENTO. WHILE DRIVING AT APPROXIMATELY 65 MPH, A LOUD BANGING NOISE EMITTED FROM THE ENGINE. AFTER STOPPING THE VEHICLE AND LIFTING UP THE HOOD, THE CONTACT DISCOVERED SMOKE, OIL AND A SMALL FLAME COMING FROM THE ENGINE. THE FLAME SELF EXTINGUISHED. THE VEHICLE WAS TAKEN TO THE DEALER WHO DIAGNOSED THAT THE VEHICLE HAD EXPERIENCED A CATASTROPHIC ENGINE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURED WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 129,000. UPDATED 02/02/16*LJ *JS

THE RED AIRBAG DASHBOARD LIGHT CAME ON. I TOOK IT IN TO THE KIA DEALERSHIP AND THEY SAID THE CLOCK SPRING NEEDED REPLACING. THEY WANTED TO CHARGE ME $458 DOLLARS TO FIX IT. I PURCHASED THIS CAR LESS THAN A YEAR AGO. IT'S A 2012 SO THIS PART SHOULD NOT BE FAULTY AFTER THIS LENGTH OF TIME. THE CAR HAS 65,000 MILES ON IT, AND SINCE I PURCHASED IT USED IT'S OUT OF WARRANTY AS OF 60,000. NOW I AM WITHOUT AIRBAGS BECAUSE I CAN'T AFFORD THIS REPAIR. I FEEL THAT KIA SHOULD TAKE CARE OF THIS AT NO CHARGE SINCE THIS PART SHOULD NOT FAIL AFTER 3 YEARS WITH NO ACCIDENTS OR STEERING COLUMN ISSUES THAT WOULD ESCALATE THE PART FAILING.

FRIDAY 9/18/15 10:40 AM, BACKING OUT OF PARKING SPOT SLOWLY INTO A ROAD. ENGINE SUDDENLY FAILED, ENGINE LIGHT CAME ON, AND THE BRAKES COMPLETELY FAILED. WAS ABLE TO RESTART THE CAR AND PARK IT AGAIN, BUT BRAKES STILL FAILED AND HAD TO USE THE EMERGENCY BRAKE AND THE CURB AND TREE AT CURB TO STOP VEHICLE. TOWED TO ED VOYLES KIA ON PEACHTREE INDUSTRIAL BLVD IN ATLANTA WHO FOUND NO RECORD OF THE INCIDENT IN COMPUTER AND THAT ALL DIAGNOSTICS WERE NORMAL AND THEY COULDN'T REPRODUCE THE PROBLEM, SO THERE WAS NOTHING THEY COULD DO. I SENT THEM THIS LINK WITH OTHERS EXPERIENCING SIMILAR ISSUES AND TOLD REP ABOUT OTHERS' EXPERIENCES:HTTP://WWW.CARCOMPLAINTS.COM/KIA/SORENTO/2012/ENGINE/ENGINE.SHTML. THEN HAD IT TOWED TO COBB COUNTY KIA IN KENNESSAW, GA. THEY MAINTAINED NEGLECT ON OUR PART B/C OIL LEVEL WAS AT 0 (PREVIOUS DEALERSHIP SAW NO PROBLEM HERE), ENGINE HAD MAJOR SLUDGE AND PARTICLES OF METAL IN IT, NEEDED FULL ENGINE REPLACEMENT FOR $6500 DIDN'T MAKE SENSE WITH OUR REGULAR OIL CHANGES AND DIDN'T EXPLAIN THE BRAKE FAILURE, THOUGH REP SAID IT DID. HAD IT TOWED TO AAA CAR CARE PLUS IN MARIETTA. COULD NOT REPRODUCE THE ISSUE AND SAID THE CAR, INCLUDING THE ENGINE, WAS IN GREAT SHAPE, WAS FULL OF ALL FLUIDS. MECHANIC ALSO SAID THAT THERE WERE 0 RECORDS ON COMPUTER AND THAT ONE OF DEALERSHIPS LIKELY WIPED IT COMPLETELY CLEAN. HAVE RENTED A CAR IN MEANTIME BECAUSE MY, MY HUSBAND'S, MY TWO KIDS' AND OTHER DRIVERS AND PEDESTRIANS SAFETY WOULD BE COMPROMISED. OTHER COMMENTS ONLINE MENTION PROBLEM MORE THAN ONCE, SOME ON THE HIGHWAY. ALSO REMEMBERED THAT MY HUSBAND HAD HAD TROUBLE STARTING THE CAR A COUPLE OF MONTHS BACK, WITH NO LIGHTS COMING ON AT ALL. HE GOT THE BATTERY CHECKED OUT, AND HE WAS TOLD IT WAS FINE. WE RELAYED THIS TO THE MECHANICS TOO, BUT THEY SEEMED NOT TO ACKNOWLEDGE THE INFO. WE CANNNOT AND WILL NOT DRIVE THE CAR UNTIL IT'S RESOLVED.

WHILE DRIVING ON I95 WE BEGAN HEARING A NOISE FROM THE ENGINE. IT WAS FAINT AT FIRST, JUST A PINGING THAT WOULD HAPPEN WHEN WE PUSHED THE ACCELERATOR DOWN. WE JUST HAD AN OIL CHANGE AT 94,000 MILES SO KNEW OUR OIL LEVEL WAS GOOD. THE FAINT NOISE GREW STEADILY LOUDER OVER THE NEXT 30 MINUTES AND WE PULLED OFF THE HIGHWAY AND INTO A SERVICE/GAS STATION. THE MECHANICS CAME OUT WHEN THEY HEARD US PULL UP. THEY KNEW ALMOST IMMEDIATELY THAT IT WAS CATASTROPHIC ENGINE FAILURE AND WOULD NEED MAJOR REPAIRS IF NOT A REBUILD. THE KIA DEALER IS GOING TO CONFIRM TODAY, BUT I BEILEVE THAT IT IS AN ENGINE CONNECTION PIN THAT BROKE. WE WERE TOLD WE WERE LUCKY IT DID NOT BREAK AND PUNCTURE THE ENGINE BLOCK WHILE WE WERE DRIVING.

CAMERA MALFUNCTIONING. ORIGINALLY TOOK VEHICLE IN WITH CAMERA PROBLEMS IN 09/2013. SERVICE CHECK COULD NOT DUPLICATE PROBLEM. SAID EVERYTHING WAS FINE. HAVE HAD SAME ISSUES WITH CAMERA WORKING AND NOT WORKING OFF AND ON. TOOK IN FOR SERVICE AGAIN FOR SAME ISSUE WITH CAMERA. TOLD AT FIRST BY SERVICE TECH. OUR WARRANTY WAS EXPIRED ON ITEM. MILEAGE ON VEHICLE IS 60,550. INFORMED THEM WE PURCHASED EXTENDED WARRANTY. HAD TO GO HOME AND BRING IN PROOF OF WARRANTY TO SERVICE DEPT. WHICH I DID THEN WAS TOLD I HAD TO TAKE IT TO DEALER WHERE I PURCHASED IT. FOR REPLACEMENT PART. MATT CASTRUSSI IN DAYTON, OHIO (DEALERSHIP CLOSEST TO WHERE I LIVE) WOULD NOT REPLACE PART. HAD TO TAKE IT TO KIA OF DAYTON, OHIO FOR REPLACEMENT PART.

ON AUGUST 23, 2015, A 2012 KIA SORENTO WAS PARKED ON THE SIDE OF THE HIGHWAY AND STATIONARY AFTER BEING INVOLVED IN A MINOR ACCIDENT. WITHOUT THE DRIVER'S KNOWLEDGE AND WITHOUT THE DRIVER TAKING ANY INTENTIONAL ACTION, THE VEHICLE SHIFTED OUT OF PARK AND INTO NUETRAL OR REVERSE, CAUSING THE VEHICLE TO MOVE BACKWARDS. AS IT MOVED BACKWARDS, IT KNOCKED OVER AND DRAGGED THE OWNER OF THE VEHICLE, WHO AT THE TIME WAS STANDING NEXT TO THE VEHICLE. THE VEHICLE THEN STRUCK A PERSON STANDING BEHIND THE VEHICLE, PINNING THAT PERSON BETWEEN THE VEHICLE AND ANOTHER VEHICLE, RESULTING IN SERIOUS INJURIES. THE CAUSE OF THIS INCIDENT APPEARS TO BE RELATED TO NHTSA RECALL NUMBER 15V626 FOR 2011-2013 KIA SORENTO VEHICLES INVOLVING WIDESPREAD FAILURE OF THE BRAKE-SHIFT INTERLOCK MECHANISM.

TL* THE CONTACT OWNS A 2012 KIA SORENTO. WHILE DRIVING APPROXIMATELY 15 MPH, THE VEHICLE STALLED. THE CONTACT WAS ABLE TO RESTART THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE ENGINE NEEDED TO BE REPLACED. THE ENGINE WAS REPLACED, BUT THE FAILURE RECURRED AFTER 10,000 MILES OF BEING DRIVEN. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS INFORMED THAT THE ENGINE NEEDED TO BE REPLACED FOR A SECOND TIME. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 60,000.

LOW BEAM DRIVERS SIDE HEADLIGHT HAS BEEN REPLACED THREE TIMES WITHIN A SIX MONTH PERIOD WITH SYLVANIA BRAND BULBS AND THE PASSENGER SIDE ALSO HAS BEEN REPLACED THREE TIMES AND IS CURRENTLY OUT AGAIN I NOTICED WHEN I STARTED MY CAR TO DRIVE HOME FROM WORK. WHEN I ARRIVED HOME THE LIGHT WAS WORKING AND WENT OUT AGAIN THE NEXT EVENING. THIS IS A NEVER ENDING ISSUE.

UPON ARRIVAL AT MY DESTINATION THE CAR WOULD NOT TURN OFF. I HAD TO PRESS THE IGNITION OFF BUTTON SEVERAL TIME BEFORE THE CAR WOULD SHUT OFF. THERE WERE TIMES WOULD HAVE TO SIT IN THE CAR ABOUT 5-7 MINUTES TRYING TO GET THE CAR TO TURN OFF.

WENT OUT FROM WORK TO START MY CAR AND NOTICED THE AIRBAG LIGHT WOULD NOT GO OUT. I SHUT THE CAR OFF AND RESTARTED TO SEE IF IT WOULD GO OUT. IT WOULD NOT. THE VERY NEXT DAY, I WENT TO OPEN THE FRONT DOOR ON THE PASSENGER SIDE TO PUT SOMETHING IN THE CAR. THE HANDLE FELL OFF IN MY HAND. THE PASSENGER SIDE DOOR IS HARDLY USED AS I AM THE ONLY OCCUPANT OF THE CAR. IT HAD NOT BEEN HIT OR DAMAGED, THE COVER JUST BROKE OFF. I TOOK THE VEHICLE IN TO THE KIA DEALER. THE ADVISED ME THAT I WOULD HAVE TO LEAVE THE VEHICLE, PAY $85 FOR A DIAGNOSTIC TEST SO THEY COULD SEE WHY THE LIGHT WOULD NOT GO OUT. THEY SAID IT WAS NOT COVERED UNDER WARRANTY THAT THE WARRANTY FOR IT RAN OUT AT 60K MILES. SAME WITH THE HANDLE. I HAVE TO PAY OVER $40 JUST FOR THEM TO REPLACE THE HANDLE'S COVER. THEY SAID ONCE THEY FOUND OUT WHY THE AIRBAG LIGHT WAS ON, IF I PAID TO HAVE IT REPAIRED THAT THEY WILL WAIVE THE DIAGNOSTIC FEE. SO I HAVE TO RENT A VEHICLE OUT OF POCKET FOR NO TELLING HOW LONG, AND PAY FOR WHAT EVER IS WRONG WITH THE AIRBAG LIGHT. THEY CLAIM THAT IT WILL NOT DEPLOY IF I GO INTO AN ACCIDENT. I'VE READ SEVERAL OTHER COMPLAINTS ABOUT THE 2012 KIA SORRENTO AIRBAG NOT DEPLOYING. ANOTHER LAW SUIT IN THE MAKING JUST LIKE THE GAS MILEAGE ONE THEY JUST WERE SUED FOR.

THE ENGINE COMPARTMENT OF THE VEHICLE CAUGHT ON FIRE, EVENTUALLY ENGULFING THE ENTIRE VEHICLE IN FLAMES. THE VEHICLE WAS TRAVELING AT NORMAL HIGHWAY SPEEDS WHEN THIS OCCURRED.

THIS IS THE THIRD TIME THAT THE 2012 KIA SORENTO HAS SURGED ON ITS OWN WHEN STOPPED WITH THE ENGINE RUNNING. IF YOU DON'T HAVE YOUR FOOT ON THE BRAKE THE CAR WILL RUN AWAY. *TR

WHILE DRIVING DOWN HIGHWAY AT 55 MILES PER HOUR WITH A SEMI TRACTOR TRAILER BEHIND ME. MY KIA SORENTO JUST SHUT OFF. I JUST PULLED OVER ON THE SIDE OF THE HIGHWAY IN TIME SO I WOULDN'T GET HIT BY THE SEMI. IT TOOK ME ABOUT 6 HOURS TO GET MY CAR HOME. I WAS OUT IN WHERE THERE WASN'T A GARAGE OR NOTHING AROUND. AFTER GETTING IT HOME AND JUMP START THE BATTERY IT STARTED. THEN ON 4/22/15 I WAS TAKING MY WIFE TO A APPOINTMENT AND IT DID THE SAME THING AND THE ENGINE IS KNOCKING BEFORE IT SHUT OFF GOING DONE HIGHWAY. I BOUGHT THIS KIA USED WITH 52,000 MILES ON IT IN JULY 2014. HAVE EXTENDED WARRANTY FOR 6 MONTHS OR 36000. WELL 6 MONTHS IS PASSED AND NOW I AM STRUCK WITH THIS PROBLEM. CALLED DEALER WHERE I GOT IT. THEY WONT HELP. I HOPE THAT YOU CAN HELP ME WITH THIS PROBLEM BECAUSE IT IS A DANGEROUS THING THAT THE CAR JUST SHUT OFF DRIVING DOWN HIGHWAY. I AM PAYING FOR A CAR THAT IS FAULTY AND THEY MISLEAD YOU ON THE MILEAGE TO. ONLY GET 20-23 AT 55 MILES PER HOUR. NOT NOW 30 OR SO LIKE THEY SAY. I HOPE YOU CAN HELP ME. I STILL HAVE TO GET MY CAR YET. IT IS GETTING PRICEY TO KEEP A CAR THAT SUPPOSE TO BE GOOD CAR. THANK YOU [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

DRIVING ON A TWO LANE STATE HIGHWAY IN MINNESOTA (HWY 55) ON A SUNNY, 60 DEGREE DAY, I HEARD AN EXPLOSION ON THE SUN ROOF DIRECTLY OVER MY HEAD. AS I GLANCED IN MY REAR VIEW MIRROR, I NOTICED THE VEHICLE BEHIND ME SLOWING DOWN AND DEBRIS FLYING TOWARD THAT CAR. THERE WAS CRACKING AND THE SOUNDS OF DEBRIS HITTING MY CAR, LUCKILY THE INTERIOR COVER WAS ON SO THE GLASS DID NOT GET INSIDE MY VEHICLE. I PULLED OVER AS SOON AS I COULD AND FOUND THE SUN ROOF GLASS ENTIRELY SHATTERED, MANY PIECES HAVING BLOWN OFF AND SOME HANGING ON TO THE SIDE RAILS. I DON'T RECALL HEARING ANY ROCK OR OBJECT HITTING THE SUN ROOF BEFORE THE EXPLOSION SO AM WONDERING IF THE GLASS WAS FAULTY. *TR

TL* THE CONTACT OWNS A 2012 KIA SORENTO. WHILE DRIVING AT 70 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE FAILURE ONLY OCCURRED ONCE. THE VEHICLE WAS TAKEN TO THE DEALER. THE VEHICLE WAS DIAGNOSED, BUT THERE WAS NO FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 36,000.

ON MONDAY, MARCH 23 AT 8 PM, I ARRIVED HOME AND PARKED MY CAR IN OUR DRIVEWAY CLOSE TO OUR HOUSE. I LOVED UP AND WENT INSIDE. AT 4:30 AM WEDNESDAY MORNING, MY SON CAME INTO OUR BEDROOM SAYING BE THOUGHT SUNSHINE WAS TRYING TO BREAK INTO MY CAR BECAUSE THE CAR ALARM WAS GOING OFF. I WENT TO THE WINDOW TO LOOK OUT, AND IMMEDIATELY SEE THAT THE CAR WAS ON FIRE. THE FLAMES APPEARED TO BE COMING FROM THE LEFT DRIVER'S SIDE TAIL LIGHT. WE CALLED 911. BY THE TIME THE FIRE DEPARTMENT ARRIVED THE WHOLE BACK HALF OF THE CAR WAS ON FIRE. THE FIRE WAS ROARING. THE CAR WAS TOTALED. AN ARSON INVESTIGATOR ROLLED OUT ARSON. IT WAS THE CRAZIEST THING I HAVE EVER WITNESSED AND IT WAS TERRIFYINGLY CLOSE TO OUR HOUSE. THE FIRE WAS ALREADY IN OUR YARD WHEN THE FIRE DEPARTMENT ARRIVED. I SHUTTER TO THINK WHAT WOULD HAVE HAPPENED IF MY SON HAD NOT WOOLEN UP WHEN HE HAD. THE FIRE WAS SO CLOSE TO THE GAS TANK, WE ARE LUCKY THERE WANT A FULL ON EXPLOSION. THE WEATHER WAS MILD AND DRY WHEN IT HAPPENED AND THERE WAS NO DEFERRED MAINTENANCE ON THE CAR. I SIMPLY CAN'T IMAGINE WHAT COULD HAVE CAUSED THE FIRE. MY BEST GUESS IS THAT SOMETHING SET OF THE CAR ALARM WHICH ON TURN SHORTED AND SPARKED THE FIRE IN THE FLASHING REAR LIGHTS. IT WAS A CERTIFIED USED VEHICLE AND IN PERFECT CONDITION THAT I PURCHASED IN SEPTEMBER 2014. *TR

I BOUGHT THIS USED 2012 KIA SORENTO MARCH 14TH 2015 AND 8 DAYS LATER THE LIGHTS IN THE CUP HOLDER AND FLOOR BOARD WOULDN'T TURN OFF. I TOOK BACK TO DEALERSHIP AND THEY TOLD ME THAT THEY COULD RUN A DIAGNOSTIC OR JUST UNPLUG. I WAS GOING TO COST ME MONEY EVEN THOUGH I ONLY HAD THE SORENTO FOR 8 DAYS. IS THERE A RECALL ON THE COLOR LIGHTING? *TR

PAINT ON ROOF OF CAR AT TOP WINDSHIELD IS PEELING OFF AT AN ALARMING RATE, HAS BEEN FOR A WHILE. STARTED NOT TOO LONG AFTER I GOT THE VEHICLA

TL* THE CONTACT OWNS A 2012 KIA SORENTO. WHILE DRIVING APPROXIMATELY 70 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE RESTARTED, BUT THE FAILURE RECURRED ON SEVERAL OCCASIONS. THE VEHICLE WAS TAKEN TO THE DEALER WHO DIAGNOSED THAT THE THROTTLE ENGINE SENSOR FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE DEALER FOR UNKNOWN REPAIRS; HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 63,381.

I WAS TRAVELING HOME AT APPROXIMATELY 55 MPH AT THE TIME OF THE INCIDENT. THE SUNROOF WAS FULLY CLOSED AND HAD IMPLODED WITH NO KNOWN CAUSE. GLASS HAD FALLEN ON BOTH THE DRIVER AND PASSENGER RESULTING IN MINOR LACERATIONS. NO OTHER VEHICLES WERE VISIBLE ON THE ROAD AT THE TIME OF THE INCIDENT AND NO FOREIGN OBJECTS SUCH AS ROCKS WERE FOUND IN THE VEHICLE. ... UPDATED 03/19/15*BF UPDATED 6/19/2015*JS

THE FIRST INCIDENT OCCURRED AT A TRAFFIC LIGHT. I WENT TO ACCELERATE AND REALIZED THAT THE CAR HAD SHUT ITSELF OFF. I PUT IT IN PARK, AND RESTARTED IT WITHOUT INCIDENT. WHEN I BROUGHT IT INTO THE DEALERSHIP, THEY SAID THERE WAS NOTHING THEY COULD DO AND THAT I SHOULD BRING IT IN AS SOON AS IT HAPPENS NEXT TIME. THE SECOND TIME, MARCH 28, 2015, I WAS TRYING TO PULL INTO A PARKING SPOT WHEN I WAS UNABLE TO TURN THE WHEEL. AGAIN, I REALIZED THAT THE CAR HAD STALLED, SO I PUT IT INTO PARK, AND RESTARTED IT. WHILE THERE WAS NO HARM DONE, MY MAIN CONCERN IS THAT SOMETHING LIKE THIS WILL HAPPEN WHILE DRIVING AT A HIGHER SPEED, AND CAUSE AN ACCIDENT. I HAVE SEEN THIS SAME OCCURRENCE IN OTHER REVIEWS AND WONDER WHY THIS IS NOT MORE OF A CONCERN FOR THE MANUFACTURERS. WHAT WILL IT TAKE FOR A RECALL? *TR

ON MY SECOND ROW SEAT, THE LATCH THE MAKE THE SEAT RECLINE BACK AND TO FOLD DOWN HAS BROKEN FOR THE 4TH TIME. WHEN I WENT TO PULL THE LATCH IT DID NOT MOVE THE SEAT THE LATCH WAS STUCK AND THEN IT SEEMED AS THO IT IS JUST NOT CATCHING ONTO ANYTHING TO MOVE THE SEAT. MY VEHICLE WAS PARKED BECAUSE I WAS TRYING TO GET MY KIDS INTO THE THIRD ROW SEAT.

I WAS DRIVING AT 55 MPH WHEN MY BATTERY LIGHT CAME ON. WITHIN SEVERAL MINUTES EVERY WARNING SYMBOL LIGHT BEGAN TO LIGHT UP. MY RADIO EVENTUALLY SHUT DOWN AND THE FRONT DASH LIGHTING WENT OUT. I GOT OFF THE HIGHWAY AND WAS ABLE TO DRIVE FOR ANOTHER COUPLE OF MILES, BUT THE ENGINE POWER WAS DWINDLING. I EVENTUALLY LOST ACCELERATION AND POWER BRAKES AND STEERING. MY CAR HAS A PUSH BUTTON START AND I WAS UNABLE TO SHUT IT OFF. THE ENGINE WAS RUNNING VERY ROUGHLY. I WAS UNABLE TO SHIFT THE CAR INTO PARK- ONLY DRIVE OR NEUTRAL AND COULD NOT GET MY FLASHERS TO COME ON. AFTER 5-7 MINUTES, THE CAR FINALLY DIED AND I COULD SHIFT IT INTO PARK AND THE HAZARD LIGHTS CAME ON. I HAD MY CAR TOWED TO A KIA DEALERSHIP AND WAS TOLD THE FOLLOWING BUSINESS DAY THAT MY BATTERY WAS COMPLETELY DEAD AND WOULD HAVE TO BE REPLACED BEFORE ANYTHING ELSE COULD BE CHECKED. AFTER THE BATTERY WAS REPLACED I WAS TOLD THE ALTERNATOR WAS WORKING FINE. I AM CONCERNED ABOUT THIS INCIDENT AS IT CREATED A VERY DANGEROUS SITUATION. *TR

DRIVING WEST ON INTERSTATE 70 IN COLORADO AN HOUR WEST OF DENVER. THE REAR SUNROOF SHATTERED INTO HUNDREDS OF PIECES FOR NO APPARENT REASON. NO INJURIES. CAR TRAVELING ABOUT 55MPH. *TR

AT DEALERSHIP TO POSSIBLY PURCHASE USED 2012 KIA SORENTO. VEHICLE WOULD NOT START. DEALER HAD TO JUMP START. EVERYTHING SEEMED OK AND DROVE TO NEARBY PARKING LOT TO LOOK OVER THE CAR. LEFT THE CAR RUNNING IN PARK AND AFTER 5 MINUTES VARIOUS DASH LIGHTS BEGAN TO LIGHT UP, ENGINE WOULD NOT ACCELERATE, AND THE STOP BUTTON WOULD NOT SHUTDOWN THE CAR. EVENTUALLY THE ENGINE LABORED AND THEN STOPPED. CALLED DEALER AND WE JUMP STARTED THE ENGINE. ON THE WAY BACK TO DEALERSHIP (LESS THAN A MILE) THE ENGINE LABORED, THROTTLE WOULD NOT RESPOND, POWER STEERING GOT VERY HEAVY, AND THEN THE ENGINE QUIT. THIS HAPPENED TWICE REQUIRING JUMP STARTS. IT DIED AGAIN ENTERING THE DEALERSHIP. BATTERY HAD BEEN REPLACED BY DEALERSHIP BUT TROUBLESHOOTING DETERMINED THE ALTERNATOR WAS NOT CHARGING. SENT TO KIA DEALERSHIP AND THEY REPLACED THE ALTERNATOR. *TR

TODAY, SUNDAY NOVEMBER 23, 2014 I WENT TO OPEN MY TRUNK...IT FELT REALLY HEAVY AS I WENT TO LIFT IT...TO MY AMAZEMENT THE STRUTS THAT HOLDS UP THE TRUNK WOULD NOT KEEP THEM UP. I'M GLAD IT DID NOT COME DOWN ON ME WHILE I WAS GETTING MY GROCERY OUT OF THE TRUNK...NOW WHAT DO I DO TO GET THIS FIXED...I ONLY HAD THIS VEHICLE FOR FOUR MONTHS AND NOW THIS HAS HAPPENED. THIS IS A VERY DANGEROUS SITUATION!!! IT COULD HAVE COME DOWN ON MY BACK AS I WAS REACHING INTO THE VEHICLE. *TR

I WAS IN A STOPPED POSITION WHEN I WAS REAR ENDED BY A VEHICLE WHO WAS REAR-ENDED BY A 3RD VEHICLE. I WATCHED MY 9 YEAR OLD WHO WAS BUCKLED IN THE 2ND ROW PASSENGER SIDE GET THROWN AROUND FORWARDS AND BACKWARDS DURING THE FIRST IMPACT, I THEN PUT THE CAR INTO PARK AS WE WERE HIT A SECOND TIME AND I WATCHED HER GET THROWN AROUND FORWARD AND BACKWARD AGAIN. THE SEATBELT DID NOT ENGAGE AT EITHER POINT OF IMPACT. *TR

VEHICLE BEGAN LEAKING OIL, OIL LIGHT CAME ON. REFILLED WITH OIL TO TRY AND FIND THE LEAK WITHOUT SUCCESS. MECHANIC FOUND A BAD OIL PRESSURE SWITCH. THE OIL POOLED UP IN A VALLEY IN THE ENGINE. THIS VALLEY HAD A MANUFACTURED HOLE IN THE TOP OF IT AND THAT'S WERE THE OIL WAS DUMPING OUT ONTO THE GROUND. MADE IT APPEAR THAT IT WAS A REAR MAIN SEAL LEAK. *TR

I WAS DRIVING TO WORK AT 55 MPH AND ALL THE LIGHTS ON THE DASH CAME ON AND MY HEAD LIGHTS SHUT OFF. MY CAR RESTARTED RIGHT AFTER THAT AND NOW IT HAS DONE IT THREE TIMES SINCE THEN. I AM NERVOUS WHEN I DRIVE BECAUSE, I FEAR I WILL BE STALLED SOMEWHERE AND IT WILL BE WINTER. I DRIVE 47 MILES ONE WAY TO WORK. I AM SERIOUSLY THINKING OF TRADING THE CAR OFF. I KNOW I WON'T GET ANYTHING FOR IT BUT, AT LEAST I WILL BE SAFE. WE WERE TOLD BY KIA THAT IF THE CAR SHUTS OFF IT IS RESETTING THE COMPUTER AND THEY WILL BE UNABLE TO DIAGNOSE IF A DUMMY LIGHT DOESN'T STAY ON. I SEE THERE ARE MORE COMPLAINTS ABOUT THE SAME ISSUE I AM HAVING WITH MY KIA AND I THINK KIA SHOULD DO A RECALL ON THEM. THIS IS A SERIOUS ISSUE AND I THINK IT NEEDS TO BE RESOLVED ASAP. *TR

WHILE DRIVING APPROXIMATELY 35 MILES PER HOUR ON A PAVED CITY ROAD, THE DRIVER'S SIDE FRONT WHEEL CAVED INTO THE VEHICLE (DETACHED FROM THE VEHICLE). THE VEHICLE HAD NEVER BEEN IN AN ACCIDENT NOR HIT ANY SIGNIFICANT HOLES. THE INCIDENT WAS SPONTANEOUS WITHOUT ANY APPARENT CAUSE. THE VEHICLE WAS TOWED TO A KIA DEALER, WHO FOUND THAT THE BOTTOM BOLT OF THE STRUT HAD BROKEN AND FALLEN OUT.

ON FRIDAY, OCT 17, 2014 I DROVE OVER 600 MILES WITH MY SON TO AN EVENT AND RETURNED HOME. THE NEXT MORNING I DISCOVERED THE SUNROOF WAS SHATTERED. THE CAR WAS PARKED NEXT TO OUR HOUSE IN OUR DRIVEWAY AT THE TIME. IT WAS VERY STRANGE AS NOTHING HAD FALLEN ON THE CAR AND THERE APPEARED TO BE NO CAUSE. WHEN I CALLED THE KIA DEALERSHIP THEY INITIALLY DENIED KNOWING OF ANY SIMILAR PROBLEMS WITH SUNROOFS SHATTERING. AFTER I GOOGLE - RESEARCHED IT AND TALKED TO THEM ON MONDAY, OCT 20, THEY THEN SAID THEY WOULD NOT PAY FOR IT AND I SHOULD JUST SUBMIT IT AS A CLAIM TO MY INSURANCE COMPANY. I HAVE 100 % GLASS COVERAGE BUT THIS SEEMS LIKE A DEFECT AND COULD HAVE BEEN A BIG PROBLEM IF IT HAD HAPPENED WHEN MY SON & I WERE DRIVING. *TR

THE STRUTS ON MY BACK LIFT GATE ARE ALREADY WORN OUT ON A 2012 KIA SORENTO. I HAD A 2007 KIA SPORTAGE PRIOR TO THIS VEHICLE AND NEVER HAD A PROBLEM WITH THE BACK STRUTS ON THE LIFT GATE. ON THE SPORTAGE THE GLASS OPENED SEPARATELY FROM THE BOTTOM HALF OF THE LIFT GATE. HOWEVER, THIS NEWER VEHICLE WORE OUT THE BACK LIFT GATE STRUTS IN JUST OVER 2 YEARS WITH ONLY 35,000 MILES ON THE VEHICLE. THE BACK LIFT GATE IS NOT SEPARATED BETWEEN THE DOOR AND THE GLASS SO THE ENTIRE BACK LIFT DOOR IS EXTREMELY HEAVY TO OPEN AND HOLD WITHOUT THE STRUTS TO KEEP THE TRUNK DOOR LIFTED AND HAS THE POTENTIAL TO HURT SMALL CHILDREN OR EVEN ADULTS WHO ARE NOT ANTICIPATING A SUDDEN FAILURE OF THE STRUTS ON A VEHICLE WITH SUCH LOW MILEAGE. AT THIS POINT, THE ENTIRE TRUNK AREA CANNOT BE USED UNTIL THE PROBLEM IS FIXED, BUT REPAIR SHOPS WANT OVER $500 TO FIX A PART THAT SHOULD NOT HAVE WORN OUT THIS QUICKLY TO BEGIN WITH. I WILL ATTEMPT SEEK REMEDY FROM KIA DIRECTLY, BUT WANTED TO BRING THE ISSUE UP IN CASE OTHERS ARE EXPERIENCING SIMILAR PROBLEMS FOR TREND ANALYSIS AND POTENTIAL RECALL. *TR

AIR BAG LIGHT IS PERMANENTLY ON. HAVE BEEN TOLD ITS THE CLOCK SPRING, AND WANT $400 TO REPLACE. IT IS JUST OUT OF WARRANTY. I HAVE NOTED RECALLS WITH KIA OTHER MODELS. OBVIOUSLY A WEAK POINT IN THIS MANUFACTURER. *TR

WHILE DRIVING AT HIGHWAY SPEEDS ALL DASHBOARD INSTRUMENTATION, A/C AND HEADLIGHTS WERE LOST. IT WAS LATER DETERMINED THAT A SHORT IN THE DRIVER'S SEAT WIRING HARNESS HAD BLOWN THE FUSE FOR CONTROL MODULE #2 RESULTING IN THE AFOREMENTIONED INSTRUMENTATION AND SAFETY EQUIPMENT. *TR